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Really great experience with Manish Gupta
The whole process with Manish was really easy and was explained very clearly aswell. The process to have the interest rate changed was very quick and without any problems and we were offered a really great new rate aswell. Great person and company to deal with.
The reviewer stated that an incentive was offered for this review
Quick, easy very good rates home loan
Staff and manager at Morgage house provide me with excellent services. Communication betwen lender and myself is quick and smooth. I would recommend this home loan. Five stars would be underatted.
Thank you Manish, a wonderful service and communication.
Manish provided me an outstanding service so far. Now waiting for final approval. I am with mortgage house for more than two years and brought my all investment loan from Westpac to Mortgage house.
Thank you Manish!
My fixed rate was due and I needed to roll it over to continue enjoying good rates from Mortgage house. In trying to achieve this, I was frustrated and humiliated by a staff at Mortgage house until Manish promptly took over and actioned my request with respect, active listening, and exceptional customer engagement. He greatly advocated for my rollover with no fee payment. He's so professional and I would always like to engage him anytime I need Mortgage house services.
Great portfolio manager / Terrible and long process
Our portfolio manager Jimmy was great and communicative, the process was messy and long. Alot of the issues Mortgage house couldnt control i understand that but some indication about this wouldve been better. The process was pitched as being quick and easy but it was anything but. In general the finance industry is still in the 80's with its documentation verificaiton but even basic things like the bank asked questions like, "What does PAYG mean on your payslips" - so very elementary stuff. All in all you need to fix that communication with you...financial providers and some form of streamlining of the process there would make it much better. Considering no one has a printer these days to be told oh sorry the bank needs this one last thing printed out and signed in triplicate by a JP it makes the process untenable.
Competitive rate, excellent services
The mortgage officer Abs Shahi have been extremely helpful and patient during the process. Highly recommended!
The rate was very competitive compare to the market, it would be better if I could be offered this retention rate when I first ask for loan review and before I engaged with other bank.
Superb customer engagement and attention to detail from Lyndon
Although a lengthy process, Lyndon provided me with exceptional service and advice throughout. He was very thorough in his service, and what stood out the most was his attention to detail and always a great communicator. His professionalism is unrivalled and you will not regret working him
Thank you Allan
I had very good experiences with Mortgage House. This my 2nd loan with them and I dont think about finding another one for my next loans. Allan Wong was super professional and doing the best at his job.
From the very outset of dealing with Lyndon from Mortgage House Bellarine, I noticed a customer-focused attitude, that ultimately provided a fit-for-purpose solution to an investment loan that we had with one of the Big 4 banks. Couldn't be happier as Lyndon saved us a substantial amount of interest and had a can-do attitude regarding the best outcome for us, the client! with prompt professional personal service which the big banks nowadays are struggling to provide.
Great job Lyndon, as you are aware we have already referred you to a number of other families you can help!
I had the pleasure of dealing with Quintin when financing my new purchase. Quintin is experienced, knowledgeable, and most importantly was great at breaking down all of the terminology for me. He always checks in on me too post settlement. Fantastic service! Someone that genuinely cares.
Great Customer Service
Thanks Manish Gupta for your best efforts in renegotiating current terms on my mortgage.
Manish tried his best to retain me in the system.
Great customer service
Thanks again for your efforts
My experience has been very good with Mortgage House. Vibha Prasad has been servicing me since I have applied for my home loan 3 years back. She has been very good in explaining the details and ensuring that the deal gets locked with the financier at the right time. Hoping to get the same good service in future also so that I don't need to think of alternatives :).
Excellent customer service !
My thanks to Minu Pandey for her help in securing an advance on my existing home loan.
She was very knowledgeable and helpful explaining what was required to get the loan, what documents were needed, with detailed emails and the option to call her, if needed.
She gave me updates by email and by phone, as the loan application was progressing.
She did all the hard work to successfully secure the credit advance on my behalf.
Thank you Mortgage House
Thank you Minu !
I am so happy with the helpful service I have received from Mevan, Manish and Gibha to help reduce my interest rate , I highly recommend Mortgage house for their excellent customer care!
Exceptional service received from Kevin
Kevin was wonderful broker who assisted me in my purchase of investment property, hence I successfully referred a friend to him for the first home. I will definitely return to him in my next search for investment
Questions & Answers
Currently I'm in the process of refinance. My current lender offered me same rate new lender offered me once my current lender receive discharge notice. So I'm happy to stay with current lender.
Below clause is in refinancer broker agreement. Just wondering about how much they charge if any of you have experence?
Other fees and charges under the loan
You may be liable to pay fees and charges to the lender or other parties. Some of these fees and charges
may be payable by you even if you choose not to proceed with an application for the loan, or your
application is not successful, or we recommend that you remain in your existing loan (if applicable).
Why are the fees so huge and why are so many members accusing you of bait and switch, where months after they have their loans established they get a letter advising their interest rates are going up?
Is it possible to disclose how much is your total discharge & other fees (e.g. legal fees)?
Hi Stephani, discharge and other fees are dependent on the loan you acquire including the loan structure, how many security properties and state in which they reside. If you can let us know your circumstances and we will be able to get some information to you – alternative you can call us on 133 144.
I thought exit fees (ie discharge fees) were made illegal back in 2011?
Get an answer from our members and Mortgage House representatives
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