Excellent Communication and Assistance
Customer Service from Krystyna was second to none. Her constant communication always made sure I knew what was happening. Whenever I rang she always knew who I was and made me feel like my issues and questions were her number one priority. Everything was always explained clearly and she made sure I understood what was needed. Krystyna went out of her way to ensure the best interest rate possible was achieved. Even after settlement Krystyna still had time to answer questions and to follow up on any questions, Never makes you feel like you are being annoying or asking too many questions. Krystyna is a real asset the this company, cannot recommend her enough
OUTSTANDING CUSTOMER SERVICE
Allan Wong's Customer Service was outstanding and anyone seeking a loan with Mortgage House should ask for Allan Wong as he delivered everything on time and all the time. His follow up with all concerned was also outstanding.
Super speedy approval, great customer service
I dealt with Quintin for my low doc loan. As a self employed solo person trying to buy my first property, getting a loan was quite daunting but I received approval within 24 hours and great communication throughout the whole process.
We are so very excited you have changed our loan manager to Vibha, she has excellent customer service skills, very easy to talk to & understands exactly what your customer needs & wants are, Vibha delivers to her best, but on the down side our home loan interest rates should been lowered, when we last spoke to our old loan manager, which was a bit disappointing.
Great work Vibha, thanks for being our account manager!!
- Verified customer
Good place for a loan
Got out loan recently with mortgage house and the whole process was stress free.
Quintin was very helpful and assisted us all the way through. Lots of options for us to choose from and he was able to tailor it to our needs.
Good place and good company.
Easy Transition and better rate
I experienced a great customer service. Vibha listened to me, and delivered prompt and smooth service. It was easiest loan transition ever I experienced. Thank you very much for your help.
Customer Service Focused
My experience from application to disbursement was a five star experience. Chris was friendly, knowledgeable, kept me informed and was easy to contact at all times. I wouldn’t mind any to be with anyone else!
Great customer service
Customer service officer ensured she followed up til she got in contact with me and provided a great deal. There were no unexpected costs and the customer service officer advised we complete and submit by a certain date so we didn't get charged.
Noticing there were lower loan interest rates around, I contacted Mortgage house to see if I could get a better rate for my current mortgage. Vibha at MH found me slightly better rates for either fixed or variable interest rate. Although there is a small fee to get an interest rate reduction, the process was made simple by Mortgage house and the service has been good. Thanks for your help Vibha.
Allan was really helpful with our application. We had a really tight time frame but Allan worked very hard and was supportive and made sure we met all the deadlines of our sale and purchase. We are Very satisfied with the service that Allan provided.
Property Portfolio Refinance
We were with another Major Bank that was not prepared in giving us any long term solutions. From a simple Social Media add we came across, we enquired With Mortgage House on a Sunday afternoon. Much to our shock we had a response from Ken Sayer within hours. We made a phone call appointment with Ken the following evening after work at 6pm. From our initial phone call discussions he said don't worry about anything, Leave the stress to me. We uploaded all our information on a simple link that was provided via SMS and email. Ken and his team were ...ever so proficient. Special Mention must go to Mae Anne Mojado who guided us also all the way though until settlement. When working with a team that specialises , you get results. Thank You Mortgage House
Excellent Customer Services
I have sent an email to Mortgage house for a Discharge Authority. Vibha has called me to discuss why I need Discharge Authority and I responded to her I want to have lower rate such as I have to refinance to another lender. She took a step further to ask for lower rate from current lender. Two days later, I got a great news that I have been been offered a reduced rate and thus I don't need to refinance to another lender. Just a call can make thing different. Much appreciated for Vibha's assistance.
I applied for a loan recently with mortgage house and received competitive interest rate and the amount I needed to borrow.
The lending manager Quintin is very helpful, he was always quick in returning my phone calls and very transparent with the entire process.
All in all,mortgage house is a trustworthy company.
Fantastic help throughout the whole process
My experience with Mortgage House and Mitch was fantastic. I was clear on what I wanted from the beginning - a home loan! Mitch helped me get that home loan. I didn't have the best credit history but Mitch saw that I was serious about my loan and helped me achieve it.
He was responsive throughout the whole process and very helpful in explaining certain aspects I wasn't clear on. Before choosing Mortgage House I spoke with nearly 20 brokers who told me they couldn't give me what I needed, Mortgage House could and I can't thank them enough for helping make this happen for me.
The reviewer stated that an incentive was offered for this review
Firstly, I must say the customer service afforded to me by Pierre Bezuidenhout has been amazing. Pierre communication, kindness, willingness to help, and his general demeanor is faultless. You can see he genuinely put's the customers welfare as his concern. This, on top of the competitive loan rates, and no unexpected fees, gives Mortgage House the fine reputation that it has. Thank you Pierre, especially in these difficult times (of Covid), you are a real asset to Mortgage House.
Five Star Service
Warren provided excellent service, support, communications (timely updates and progress reports) and advice all the way through from finding the best rate available to ensuring that there no hidden costs.
Firstly, I must say the customer service afforded to me by Michael Connolly has been amazing. Michael's communication, kindness, willingness to help, and his general demeanor is faultless. You can see he genuinely put's the customers welfare as his concern. This, on top of the competitive loan rates, and no unexpected fees, gives Mortgage House the fine reputation that it has. Thank you Michael, especially in these difficult times (of Covid), you are a real asset to Mortgage House.
Apprehensive about contactless loan but I was surprised at how easy this process was. The bank was reliable about timelines, thorough at explaining the details and consistently there to take away the hassle.
Questions & Answers
Is it possible to disclose how much is your total discharge & other fees (e.g. legal fees)?
Mortgage H.Mortgage House
Hi Stephani, discharge and other fees are dependent on the loan you acquire including the loan structure, how many security properties and state in which they reside. If you can let us know your circumstances and we will be able to get some information to you – alternative you can call us on 133 144.
Good morning ive bein given the run around from my broker what is the availability of your brokers to come out and discuss my situation need approval asap already put a deposit down
Mortgage H.Mortgage House
Hi Dino, we're terribly sorry about the late response. Please call 133 144 to discuss your needs with one of our expert lending specialists, who will be more than happy to assist you. Thanks and have a great day.
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