Mortgage House

I had a great experience with Mortgage Street / Mortgage House. From start to finish, the team assisted me every step of the way, making what could have been a stressful and complicated process much easier to navigate. They were professional, approachable, and always willing to answer my questions and provide guidance whenever I needed it. I… Read more

truly appreciated their patience, clear communication, and commitment to helping me throughout the entire process. I always felt supported and informed, which gave me greater confidence in making important financial decisions.

A special thank you to Krystyna Mustac for her outstanding support. She consistently kept me in the loop, provided regular updates, explained things clearly, and was always there whenever I needed assistance. Her dedication, responsiveness, and reassurance made a real difference to my experience.

I’m genuinely grateful for all the help and effort the team put in. I highly recommend Mortgage Street / Mortgage House to anyone looking for a mortgage broker and a team that genuinely cares about their clients. Thank you for making the whole journey a much smoother and more positive experience!

Lachlan was awesome from start to finish. Process was easy, communication was frequent and result was great. Thanks again, you'd be lucky to have Lachlan work on your loan. Show reply

Lachlan Waters was very quick in handling my consolidation enquiry. He was very professional and explained the process, he maintained contact and advised where things were up to. It was a very quick process. Thank you Lachlan Show reply

Iris is awesome. The Instant rapport and the trust comes quick she is so nice, patient, clear, honest and transparent. It's such a beautiful thing to know she genuinely cares and will do what you need. No question is too hard and the best bit she acknowledges you and replies back quick She is the benchmark we all hope for Show reply

I recently refinanced through Mortgage House and worked closely with Mae Ann Mojado throughout the process. From start to finish, Mae Ann was professional, responsive, and genuinely helpful. Our situation involved multiple loan accounts and settlement queries, and every time I reached out — often with fairly detailed questions about balances,… Read more ·  1

redraw amounts, and reserved instalments — she responded quickly and clearly, breaking things down until everything made sense.

What stood out most was how pragmatic she was. Rather than giving generic answers, she took the time to walk through the actual disbursement schedules and explain exactly where funds had gone. That level of transparency made a process that could easily have been stressful feel simple and straightforward.

Thanks to Mae Ann's support, our transition to Mortgage House was smooth from beginning to end. I'd happily recommend her to anyone looking for a lender who combines professionalism with genuine, practical helpfulness.

⭐⭐⭐⭐⭐ Exceptional Service — Highly Recommend Mittal I would like to sincerely thank Mittal for the outstanding support and service he has provided throughout our SMSF property financing and refinancing journey. Working with SMSF lending can be complicated, with a lot of documentation, different parties involved, tight timelines and plenty of… Read more ·  1

back-and-forth. Throughout the entire process, Mittal has been incredibly patient, knowledgeable, responsive and professional.

What impressed me most was his willingness to genuinely help. Whenever I had a question or needed clarification, he took the time to explain things properly rather than simply giving me a quick answer. There were also times when issues came up unexpectedly or things became stressful, and Mittal remained calm, accessible and focused on finding a solution.

His communication has been excellent. He kept me updated, followed things up when required, coordinated with the relevant parties and was always willing to jump on a call when something needed to be discussed. I never felt like I was just another application or transaction.

I also really appreciated his attention to detail and the effort he put into making sure everything progressed as smoothly as possible. Having someone reliable on your side makes a huge difference, particularly with SMSF lending where the process can sometimes become quite complex.

After dealing with Mittal across multiple property loans, I can confidently say that he has earned my trust. Good customer service is easy when everything is going smoothly — the real test is how someone responds when things become complicated, and that is where Mittal really stood out.

Thank you, Mittal, for all your hard work, patience and continued support. It has been genuinely appreciated.

I would happily recommend Mittal to anyone looking for a knowledgeable, responsive and trustworthy mortgage professional, particularly for SMSF property lending.

5 stars from me and very well deserved.

I recently settled my second property through Mortgage House, and I could not be happier with the service I received from Etee Arora. If exceptional customer service had a benchmark, Etee would be it. From start to finish, she was incredibly responsive, patient, knowledgeable, and proactive. No question was ever too much trouble, and she always… Read more ·  1

took the time to explain every step of the process clearly.

What truly sets Etee apart is her dedication to achieving the best possible outcome for her clients. She went above and beyond to understand my circumstances, explore financing options, and structure a solution that worked perfectly for my needs. Her commitment, professionalism, and attention to detail gave me complete confidence throughout the entire journey.

Having dealt with multiple brokers over the years, I can confidently say that Etee is the best mortgage consultant I have worked with. She is an outstanding asset to Mortgage House, and I would not hesitate to recommend her to anyone seeking finance or refinancing assistance.

Thank you, Etee, for making what can often be a stressful process smooth, efficient, and enjoyable. I look forward to working with you again for any future financing needs.

Mae Ann from mortgage house was extremely helpful and went above and beyond to enable us to get everything sorted. Very easy to deal with and always available for the questions we had. nothing was too hard and i know she worked tirelessly to enable everything to come together Show reply

We recently settled our loan with Mittal Shah at Mortgage House, and honestly the whole process was so much easier than we expected. Mittal was always available whenever I had questions (and we had a lot!) and just really helpful the whole way through. Would definitely recommend him. Show reply

Working with Mittal from Mortgage House has been one of the best customer service experiences we've ever had. From our initial pre-approval through to formal approval and finally settlement, Mittal was there every step of the way. His expertise, professionalism, and commitment to helping us secure our loan made what could have been a stressful… Read more ·  1

process feel effortless.

What impressed us most was his response time. It was unbelievably fast. Every query was addressed almost immediately, and he consistently kept us updated throughout the entire journey. We never had to chase for information because Mittal was always one step ahead.

His dedication, attention to detail, and genuine care for his clients are second to none. We felt supported, informed, and confident throughout the process.

A huge thank you to Mittal for going above and beyond. We would recommend him to anyone looking for a mortgage broker who delivers exceptional results and truly cares about his clients' success. An absolute superstar! ⭐⭐⭐⭐⭐

Provide your feedback on BizChat

Moving goalposts. Promises one thing at the time of approval and then changes the amount. Settlement loaned amount was lower than what was approved. Changes things to suit themselves. Changes the number of documents required as they suit and then changes the loan giving some excuse. Inconsistent lender. Avoid. Not recommended.

Paid excessive rates. They could not would not compete when I had a better offer. Suspect that they're good at the start to win business and then milk customers.

They are not the cheapest, which in itself is not a major issue, but they are an immovable rock completely unable to think outside their very tiny little box. Glad we never moved personal banking to them. Avoid them, there are more flexible and cheaper lenders out there!

I would like to express my sincere appreciation to Mittal Shah for the outstanding support and service he provided throughout my home loan journey. Over the past few months, MS worked closely with me and was incredibly helpful in arranging and guiding me through the bridging loan process. His professionalism, knowledge, responsiveness, and… Read more ·  1

commitment to helping me achieve the best outcome made the entire experience smooth and stress-free. He was always available to answer questions, provide clear advice, and support me every step of the way. I am extremely satisfied with the service I received and would highly recommend Mittal to anyone looking for a reliable and dedicated mortgage specialist. I would recommend him 100% without hesitation. Thank you, Mittal, for your excellent work and exceptional customer service.

We recently bought our first investment unit through our SMSF fund which initially seemed daunting. Pierre Bezuidenhout stepped us through the process and made it happen within a very tight timeframe. Pierre's product knowledge and market insights have helped us start the process to retirement. We couldn't be happier with the service provided. Thank you Pierre Show reply

We received excellent service and customer care from Mittal. He was always helpful, approachable, and easy to contact. Based on our experience with other lenders, we highly recommend Mortgage House Show reply

I had a great experience working with Lachlan throughout the process of purchasing an investment property through my SMSF. An SMSF property purchase involves a lot of complexity, with additional structures, lending requirements and compliance considerations, and Lachlan guided me through the process from start to finish. He was always… Read more ·  1

approachable, responsive and patient in answering my questions, explaining things clearly and helping me navigate each stage of the lending process. Even when there were complexities or things that needed clarification, he followed up and kept the process moving.

I really appreciated his professionalism, attention to detail and willingness to go the extra mile. His support gave me confidence throughout what could otherwise have been a stressful and complicated process.

I would highly recommend Lachlan to anyone looking for a knowledgeable, reliable and genuinely helpful lending consultant for all of their lending needs.

Krystyna provided amazing support throughout our loan. She kept us updated at every stage and was always available whenever we needed her. The handover between Mae Ann and Krystyna was seamless, with no impact on us as the customer. Both were amazing to work with. I'd happily recommend Mortgage House and Krystyna. Thanks again to Krystyna and Mae Ann for helping us with our property investment. Show reply

Pierre was great from the start to the finish of the process. He was always available to answer questions and guided us through the process easily. He made what seemed to be a complicated process very easy. i greatly appreciate his work and efforts to help us. Show reply

We had a fantastic experience with Mittal as our mortgage broker. He was professional, knowledgeable, and incredibly helpful throughout the entire process. He took the time to understand our financial situation, explained everything clearly, and helped us find a home loan that suited our needs. Mittal was always responsive, patient, and… Read more ·  1

supportive, making the whole process smooth and stress-free for us. We really appreciated his guidance and attention to detail from start to finish. We would highly recommend Mittal to any couple or family looking for a trustworthy, reliable, and professional mortgage broker. Thank you, Mittal, for helping make our home loan journey such a positive experience!

Mittal has been fantastic to deal with throughout my loan process. He was professional, responsive and always provided clear, timely advice whenever I had questions. The communication was swift and resolved my concerns in very timely manner. He is very diligent yet polite in his interactions and that made all the difference - made whole experience… Read more ·  1

smooth and stress-free. I’d highly recommend Mittal to anyone looking for a reliable and helpful broker for guidance and maxising their options.

Working with Krystyna to refinance and restructure my investment loans was efficient and effective. Her communication and responses were prompt and gave me clarity when I required further details. Though there were a few issues along the way which delayed progress we got there in the end. Am very happy and grateful for the experience and outcome I achieved with Krystyna. Thank you and keep up the great work. Show reply