Excellent and Professional Service from Mitch Tierney
Our lending specialist was Mitch Tierney who provided exceptional customer service throughout the entire process. Mitch was very professional while he guided, explained and kept us updated throughout the entire process with scheduled follow up calls and emails. He returned our calls and email enquiries promptly. I have already recommended him to friends and will continue to do so.
Fabulous service and great rates
I highly recommend Mortgage House. From my first chat with Pierre I felt supported and no question was too silly. Pierre was so helpful, kept me informed and everything was seamless from start to finish.
Great company with excellent service
I highly recommend mortgage house to anyone refinancing. I found them more flexible than the large 4 and was able to get what I wanted without problems. In particular a great thanks to Quintin Tudge the lending specialist who guided me throughout the whole loan process, great service!
Great service and a very nice guy.
The whole process was explained clearly from the beginning. Quintin stayed in contact every step of the way. He made sure we understood all the fees and charges so there no nasty surprises at the end of the process.
Don't deal with them!
Dont trust them! We have been dealing with them since August with no result. Mitch was very quick to take deposit but later on every person who was involved just plaid games with us.
Still waiting for my money back.
No one from my friends or family will deal with you EVER!
Outstanding customer service
Chris's knowledge and advice is second to none. Chris kept us in the loop and updated every step of the way. Thanks to Chris and Mortgage House we have secured our first home.
If you want a personal, stress free experience with extremely competitive rates, away from the big four banks, we highly recommend Chris at Mortgage House.
Great customer service
I received timely follow-up and very clear guidance in the process of applying for my equity release loan. The process was thorough perhaps due to tight regulatory requirements needing to be followed. in the end it worked out exactly as Krystyna and Ken had guided. Thanks very much.
Thank you Allan
Allan Wong took the time to explain process, showed me how to save money on my Mortgage and then helped me get the best deal in the market. I strongly recommend Allan Wong and Mortgage House for anyone looking to save time and money on their Mortgage.
Best Interest Rates on the market
Customer service was excellent. Vibha was very helpful through the all process, she explained the process and gave me right advise. Consider Mortgage House if you want to safe money.
I must say that i did not expect such prompt response from customer service, mainly Amelia Connor. It has been an easy transition. Extra costs were all upfront told to us in the very beginning.
Helpful, experienced and knowledgeable
As a small business owner I really appreciated Quintin's efforts and guidance throughout the process of applying for finance as his knowledge and foresight helped my situation tick all the boxes necessary for a detailed and positive credit assessment. On numerous occasions Quintin took the time to explain processes and help me understand the importance of submitting a thorough application. I strongly recommend Mortgage House.
Great customer service
The customer service was great. Amelia C was very helpful and helped us score a really impressive mortgage interest rate. We are happy we refinanced with Mortgage House it will mean we can save heaps of money from now on.
Timely service. Always polite.
Had to get things processed quickly and for the most part was quite happy with this. It is hard given the hours I work but mostly they were able to accommodate this. It would have been helpful to know they would be examining spending habits prior to approval.
- Verified customer
Its always loads of paper work swapping a loan but well worth it for the much lower rate. Kevin was awesome every step of the way and so patient when i was to busy
Dont waste your time
We have been in the process for 4 months now in refinancing our house which is beyond a joke. We have paid the $600 three months ago which is no small sum of money for them to have kept for 3 months after being told we would get it back upon settlement but its taken 4 months now. Every single time we call to speak to someone we can never get a hold of our home loan specialist Vibha and would be told we would get a call back but 10/10 times would never ever hear back. Turns out she is actually on holiday but we were told she was in a meeting or ...unavailable... We were not assisted with our settlement papers at all and when attempted to contact to ask questions it was impossible to speak to someone and have been asked to post them certificates and forms which we have already and these could have easily been sent along with out settlement papers but a week later at our own expense we were asked to post more forms which we were unaware of because we couldnt get in contact with anyone. We have had family members re finance their houses in 2 weeks but here we are 4 months later only just getting to the settlement stage. I wish 4 months ago I knew what I knew now and decided to go somewhere else do not waste your time or money.
- Verified customer
Excellent customer service, rates & very knowledgeable
This is my 2nd mortgage with Mortgage House, primary residence & now for investment. Mevan was a pleasure to deal with, informative knowledgeable & just got it done. They have competitive rates & the online portal is easy to use.
Overall pleasant experience, thank you!
We just refinanced our home loan from NAB and cannot thank Warren enough for guiding us through the process and always being available to answer any questions we had along the way. The customer service was exceptional. I definitely going to recommend Mortgage House to my friends and family.
My experience with Mortgage House was exceptional. Customer Service is so important these days, particularly with online organisations, and Mortgage House delivered a 5-star experience. Buying property is a stressful experience, but Mevan took the time to guide me through each stage and keeping me abreast of my application progress. The key differentiator for me was communication - I could always get through to speak directly to someone without having to navigate multiple IVR options, and if Mevan was not available to speak with immediately, he'd always call back promptly. A huge thank-you Mevan!
We are extremely grateful to Warren from Mortgage House for his guidance through our loan refinance. His knowledge and expertise made the whole process easy and understandable for us. Without his support we would not have been able to manage through the bureaucracy of the banks.
Don't trust this Business
A warning to anyone trying to get a home loan form here. DON'T! They are a business that will pull you in on low rates and charge you with high fees in comparison to the rest of the market. They will charge for valuations and hold any deposits they promise to refund back to you. Expect fees for doing the smallest things such as asking for a home loan statement from them. By the time you get your contract, you'll notice all these fees, however it's too late as they already hold any deposits. Just look at their latest offering and ask why a varia...ble rate is 0.17% lower than their comparison and you'll know it's fees. Please do your research before, when they raise their interest rate, expect a hefty discharge fee if you attempt to refinance elsewhere.
- ‹ Prev
- Next ›
Questions & Answers
Is it possible to disclose how much is your total discharge & other fees (e.g. legal fees)?
Mortgage H.Mortgage House
Hi Stephani, discharge and other fees are dependent on the loan you acquire including the loan structure, how many security properties and state in which they reside. If you can let us know your circumstances and we will be able to get some information to you – alternative you can call us on 133 144.
Is it possible to borrow more than 90% with mortgage insurance?
Good morning ive bein given the run around from my broker what is the availability of your brokers to come out and discuss my situation need approval asap already put a deposit down
Mortgage H.Mortgage House
Hi Dino, we're terribly sorry about the late response. Please call 133 144 to discuss your needs with one of our expert lending specialists, who will be more than happy to assist you. Thanks and have a great day.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.