1 photo
Mortgage House
4.6 from 3,024 reviews · View Statistics
See the Best Home Loans in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Mortgage House

Pros

Attentive customer service
Transparent throughout whole process
Competitive interest rates

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
Smurph
SmurphGreater Melbourne (Inner), VIC

great help for first time buyer

published

We were first time buyers and they were very patient with us and answered all questions which was reassuring through the process of purchasing a house. I can highly recommend going through mortgage house and I thank Pierre for his great work and communication.

  • Customer Service
  • Incentivised Review No
  • See all answers
Similar opinion? Write a review on ProductReview.com.au!

Thorough loan approval process with great advice

published

Thanks Pierre for all the work behind the scenes to get our loan approved, provided good advice and always a pleasure to speak with.

  • Transparency
  • Customer Service
  • See all answers
Mortgage House
Mortgage H.Mortgage HouseSend a private message

Hi Kat. Thank you for leaving such a wonderful review. It is great to hear that Pierre was able to assist you with all of your loan needs. We hope to work with you again in the future.

Similar opinion? Write a review on ProductReview.com.au!
Rob Drady
Rob DradySydney, NSW

Pierre helped us all the way through the process which is greatly appreciated.

published

Customer service was perfect with a great r home loan rate.

  • Transparency
  • Customer Service
  • See all answers
Mortgage House
Mortgage H.Mortgage HouseSend a private message

Hi Rob. We are thrilled to hear of your experience with Pierre. All the very best with your home.

Similar opinion? Write a review on ProductReview.com.au!

Incredibly helpful

published

Pierre was endlessly patient and incredibly knowledgeable. He understood what we were trying to do and provided really relevant advice, talking us through every stage.

  • Transparency
  • Customer Service
  • Incentivised Review No
Mortgage House
Mortgage H.Mortgage HouseSend a private message

Hi Bel. Thank you for taking the time to leave such kind words and positive feedback. We are thrilled to hear of your experience with Pierre and hope that we can be of assistance to you again in the future.

Similar opinion? Write a review on ProductReview.com.au!
Home Loans

Find out how Mortgage House compares to other Home Loans

Know better, choose better.

Compare all
Andrew
AndrewGreater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like

Avoid

published
  • Incentivised Review No
Mortgage House
Mortgage H.Mortgage HouseSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Bren B.
Bren B.
  • 2 reviews
  • 1 like

Patient

published

Patiently worked with me to get all my e-paperwork done. It was easy, just slow for me a professional procrastinator.

  • Transparency
  • Customer Service
  • See all answers
Mortgage House
Mortgage H.Mortgage HouseSend a private message

Hi Bren. Thank you for taking the time to leave a review. We are so happy to hear that your experience with Mortgage House was great. Wishing you all the best.

Similar opinion? Write a review on ProductReview.com.au!

Excellent attention provided!

published

My Broker, Andrew, was attentive and sensible. He managed my stress levels professionally and competently.
I will use Andrew again in the future.

  • Transparency
  • Customer Service
  • See all answers
Mortgage House
Mortgage H.Mortgage HouseSend a private message

Hi Suzie. Thank you for leaving such a wonderful review. We are thrilled to hear that you had a great experience and Andrew was able to assist with all of your needs. We look forward to assisting you again in the future.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Related Articles

Previous
Super Funds Awards 2022!

A good super fund can make a substantial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2022.

Wendy Z.
Wendy Z.
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.
credit-card-awards-2020
What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.
what-is-peer-to-peer-lending
Next

Ridiculous interest rate for existing clients

published
  • Incentivised Review No
Mortgage House
Mortgage H.Mortgage HouseSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Mare
MareNew South Wales

Senior Broker or Clown?

published
  • Transparency
  • Customer Service
  • See all answers
Mortgage House
Mortgage H.Mortgage HouseSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

Find out how Mortgage House compares to other Home Loans

Know better, choose better.

Compare all

Exceptional service from a trusted advisor

published

We have been working with Chris M from MortgageHouse since the beginning of this year to further our property portfolio.

Chris has brought expertise which allowed us to better understand our borrowing options and pick the best one for us. Chris' knowledge and diligence has been recognised by the vendor management team. For us, it was important to move forward with the team we can trust and Chris is certainly part of it.

Chris was able to guide us through the recently announced interest rate changes and our package has left us with minimal impact which is great.

We look forward to working with Chris in the future. Keep up the good work!

  • Transparency
  • Customer Service
  • See all answers
Mortgage House
Mortgage H.Mortgage HouseSend a private message

Hi Avi. We are so happy to hear that you had a wonderful experience with Chris. Thank you for your kind feedback. Wishing you all the very best.

Similar opinion? Write a review on ProductReview.com.au!
Michelle
MichelleSouth East Queensland, QLD

An extremely professional and communicative service.

published

Quintin Tudge at Mortgage House was so professional to deal with. Clear, concise and regular communication throughout the whole process of our refinance. He will most definitely be our "go to" person in the future and cannot rate him high enough. Thank you Quintin!

  • Incentivised Review No
Mortgage House
Mortgage H.Mortgage HouseSend a private message

Hi Michelle. Thank you for taking the time to leave such a wonderful review. We are thrilled to hear that your experience with Quintin was great. We look forward to being of assistance to you again in the future.

Similar opinion? Write a review on ProductReview.com.au!
Sunil P.
Sunil P.Greater Melbourne (Outer), VIC
  • 2 reviews
  • 4 likes

Deceiving

published

We are going to refinance two loans from Mortgage House. For existing clients, the interest rate is not competitive anymore and is 0.7-1% higher compared to multiple loans that we have elsewhere with our IPs. This is because during the last hikes Mortgage House elevated the rate by 0.8 rather than 0.5. Our request to lower the rate in line with the other loans of ours was not addressed. Good bye Mortgage House. Unfortunately, you do not treat well your existing customers.

Thanks Mortgage House for your reply. As I highlighted above, we already discussed the matter with the relevant people from Mortgage House with no outcome. We are not going to repeat it again and our refinancing process commenced already.

  • Incentivised Review No
Mortgage House
Mortgage H.Mortgage HouseSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

Find out how Mortgage House compares to other Home Loans

Know better, choose better.

Compare all
Dave
DavePerth, WA
  • 4 reviews
  • 4 likes

Worst service

published

I called Mortgage house for a rate review at the beginning of July, they have now canceled 4 phone appointments. Ringing and asking for a rate review to match competitors is no big ask but to be ignored and not given the time of day by you lot is disgraceful. I would be devastated if i was under financial stress and this is the service you get from mortgage house. There are better deals out there avoid these clowns. I will be refinancing with another bank now.
Disgraceful is all i can say about mortgage house.

  • Transparency
  • Customer Service
  • See all answers
Mortgage House
Mortgage H.Mortgage HouseSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Martin
MartinSydney, NSW

No other bank approved us! Lower interest rate than Commonwealth Bank.

published

We refinanced, got approved but rejected on all the other banks even though we pay our bills on time every time. Now we got ourselves an additional investment property. Thanks to Mae Ann!! She gave us the best deal on the interest rate and let us withdraw some of the equity to pay for the deposit of the second property. She did all the work and no hassle for us. She gave us a first class service and just right attitude. Well done to her and all of the Mortgage House, could have not done it without Mortgage House.

  • Transparency
  • Customer Service
  • See all answers
Mortgage House
Mortgage H.Mortgage HouseSend a private message
Similar opinion? Write a review on ProductReview.com.au!
John
JohnSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Always help at hand

published

Excellent service, with help on hand always, so no stress.

  • Incentivised Review No
  • Loan TypeVariable Rate
Mortgage House
Mortgage H.Mortgage HouseSend a private message

Hi John. Thanks for taking the time to leave us such a wonderful review. We are so happy to hear that you had such a great experience.

Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Alka K.
Alka K.asked

Can I borrow land to build house later if have already house

No answers
Patrick Bell
Patrick Bellasked

Do you give finance for existing truck and machinery loans together with house mortgages

No answers
Sam
Samasked

Hi All,

Currently I'm in the process of refinance. My current lender offered me same rate new lender offered me once my current lender receive discharge notice. So I'm happy to stay with current lender.
Below clause is in refinancer broker agreement. Just wondering about how much they charge if any of you have experence?

Other fees and charges under the loan
You may be liable to pay fees and charges to the lender or other parties. Some of these fees and charges
may be payable by you even if you choose not to proceed with an application for the loan, or your
application is not successful, or we recommend that you remain in your existing loan (if applicable).

2 answers
Bryan H
Bryan H

Hi,
My understanding is that they can only charge what you have paid for the application.
If you have not paid anything nor agreed to any application fee to date then you should be able to continue without penalty.

Sam
Sam

Thanks Bryan. Actually I haven't paid anything for the application.

See all Mortgage House questions

Get an answer from our members and Mortgage House representatives

Details · 

About Mortgage House:

Mortgage House is a non-bank lender that provides home loans to Australians, whether they’re buying their first home, refinancing their loan, or investing into their future.

They offer the following types of loans:

  • First Home Buyer: to help you buy your first home and move in sooner.
  • Second Home Buyer: for those who have built up equity in their current home and are considering buying a home for the second time.
  • Investor: to help you find a loan that suits your needs and goals when purchasing your first investment property or adding to your portfolio.
  • Refinancer: to refinance your loan to suit you as your lifestyle or financial circumstances change.
  • Construction: for when you’re planning to build a home.
  • Renovation: a loan for when you want to upgrade or improve your residence.
  • Relocation: for when you’re relocating your house, moving home loans, or moving home.
  • Self Employed: to help you find a suitable mortgage when you’re self-employed and it may be difficult to provide full financial statements or evidence of income.

The lender has online services that save you time and energy; you can apply for a loan with a simple online form that can be completed in 15 minutes.

Points of praise:

  • Most reviewers had high praise for the customer service they experienced with Mortgage House, saying that it was professional, knowledgeable, and attentive. Some first home buyers said that company representatives answered every question they had with incredible patience.
  • They also found that staff were honest and transparent throughout the whole process, and kept them updated at every step.
  • Reviewers also appreciated how competitive the interest rates at Mortgage House were.

ProductReview_2022 Awards_logo

Mortgage House has taken out a ProductReview.com.au Award for the second time in the Home Loans category. The lender won the Award because of its exceptional customer service and its transparency with lendees.

Visit official website

Extra Information

ProductReview.com.au award logo

Mortgage House is a ProductReview.com.au Awards Winner for 2022 and 2018. Learn more

Other Home Loans

Loan Gallery Finance
Mortgage Domayne
Loan Studio
Professional Partners
Mortgage Broker Melbourne
See all Home Loans

Pav

Lendi are amazing

by Pav on 17 Aug 2022
I spoke with Jo-lene after organising an appointment and within 2 days all the paper work and all forms have been sorted and sent for approval. I aske... Read full review

Lotty

Shane Finney. Thank you!!!!

by Lotty on 17 Aug 2022
We’ve had a wonderful experience with Shane Finney from lendi. He was always so helpful and available. I look forward to engaging with him in the futu... Read full review

Susan Dhu

Amazing service

by Susan Dhu on 16 Aug 2022
Customer service was brilliant. Maddie and the team were always ready to answer questions or help with document uploads, even helping after usual work... Read full review

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.