Vivienne Than was amazing and did a fabulous job of getting us pre approval for a home loan .we are just over the moon Vivienne kept us up to date and was totally on the ball Vivienne was quietly confident that she could do this for us would highly recommend her and Home Loan Experts A huge huge thank you
I turned to Homeloanexperts being disillusioned with another broker's over promise and under delivery and at a late stage in house negotiations. Vivienne was excellent in her energetic professionalism and advice with promp follow ups on every aspect of the application and approval. She delivered on time, with highly competitive rates and great service. Sophie has also been superb in her thorough but gentle settlement support. Homeloanexperts do exactly what they say they do - they have the power, speed and professionalism to make it happen. Thanks... twice. You guys are the best.
Right place right people to deal with
The whole journey was very satisfying with all the amazing effort from the whole team. Shout out to Prakash and Sid who helped us getting the home loan application with best interest rate on the market. The guide from them in every steps was so helpful that you don’t need to research or ask anywhere else. I highly recommend home loan experts to anyone that has any trouble with finding the right loan.
We stumbled across Home Loan Experts while trying to find a better broker. My husband contacted them and spoke with Edward and provided him with everything they needed to start. Edward was super friendly and helped with all our queries. Rachel from their office was also helping us and she was very lovely and easy to deal with. They got our loan approved and we couldn't be happier. These guys have been the best and easiest brokers to deal with, I highly recommend them and would use their services again.
Highly recommend home loan experts
Made a phone phone call and had a chat with Edward who was really friendly and helpful gave him all the info he need it with no fuss we got a conditional approval followed by a formal approval being self employed it a lot harder to get a loan I have used brokers on many occasions and Edward would have to be by far the best and easiest to deal with. Rachel has kept us informed about everything along the way and kept us in the know with what process the loan is at. Thank you so much to Edward and Rachel for all your help and looking forward to working with you guys again.
Excellent, timely and personable service!
My wife and I engaged with Jenish and Abhinav to help us secure a mortgage. They provided excellent service, helpful recommendation and made the overall process simple and painless. Home Loan Experts provide excellent service, have great resources available and we will be recommending them to our friends and family for sure!
Never to late
Myself & my sister are blown away with the service we have received from Home Loan Experts. My sister who is 64 years old never thought she would be able to own her own home she thought life had passed her by. We contacted Kenneth at HLE & from the first contact the service, communication & time response has been nothing short of amazing. The whole process was stress free & we were both kept in contact during & after the application had been submitted by both Kenneth Cheah & Sija Chualagain, who would have thought that you can still get a mortgage in later life.
Thank you Kenneth & Sija for going above & beyond & making my sisters dream come true it has been the best decision she has ever made & you both made the experience a positive & pleasurable one.
To anyone who thinks that owning your own home is out of reach or impossible then give Home Loan Experts a call you won’t be sorry.
Terrible customer service and dodgy practices
I had read great reviews about the Home Loan experts so was hopeful but the service I received has been very unprofessional. It started off well when the broker [name removed] called me that afternoon and offered some quick advice for our situation and asked me to send him all our info and he would work on it and come back to me asap. He also advised some practices which I would consider "dodgy" especially given the recent banking royal commission. He mentioned that if we didn't have the full deposit we could draft a letter in a word doc from our parents saying they would gift us the full deposit amount if we didn't have it and then when we had time to save it we could tell the banks we didn't need the gift anymore. I told him my parents were in no financial position to be able to guarantee that and he said "it doesnt matter the banks don't check their financial position". Regardless I sent [name removed] the required info a few days later and its now been a week and he seems to have vanished off the face of the earth, I have followed up with multiple emails and also a message to his mobile but didn't not even receive confirmation he received our info and is working on it. This is extremely unprofessional considering you have just been requested to send all your personal information and income details etc to these guys. Either this is just one bad broker but im not inclined to recommend this company at all. In fact i'll be advising people against using them.
Absolutely fantastic service
Absolutely fantastic service, i would like to thank Jenish and Bibek on the fantastic work on finding and organizing our new home loan. Communication was outstanding and they were always looking out for our best interests.
I highly recommend the Home Loan Experts to anyone specially the services of Jenish and Bibek.
I cannot thank Nirayu Shakyu and Raveena Singh enough for the assistance they have provided me in getting my home loan. They have gone above and beyond what i expected and i couldn't be happier with their service.
Had to climb Mt Everest to get a loan but Home Loan Experts provided a great experience.
Awesome brokerage service from Home Loan Experts. Amine, Nirakar and Sriya are
extremely helpful with customer service, and are always looking out for my best interests. Very satisfied with outcomes.
If I hadn't reached out and asked what was possible...I wouldn't have achieved handover this weekend. So incredibly greatful I stumbled accross Home Loan Experts!
So glad I came across Home Loan Experts!!!
After receiving disappointing news from one of the Big 4 banks we have been with for years, an online search for a mortgage broker had me calling Home Loan Experts. I spoke with Jonathan and from the beginning he did everything to help us out, along with Sameer we are in the final stages of signing off on loan documents to build our first house!! We cannot thank them enough for everything they have done for us!!
Jerry - Lee B.
Review of James - Home loan experts
If you are looking for a business with expertise in securing a home loan and buying your dream house, James from HLE is the key. James was the staple in allowing us to secure our first ever home. I feel that James went over and above in his commitment to us and not only always found the time (even on a Friday afternoon past business hours) to move us towards our goal, he kept our family calm, in control and we enjoyed peace of mind. By the end of our process together, James even felt like part of the family and I can adequately say that working in customer experience myself for over 15 years, James is a real game changer and absolute dream for anybody looking to buy a home. He is honest, direct, so lovely in his dealings, understanding and clear in the process. James is an asset to anybody he works for, we are so grateful to James and the HLE for their assistance. They say that buying a house is ranked the 3rd most stressful thing you can do, but James made it so stress free for us (we were blind going into the process)! Thank you again James, we are so lucky to have had dealings with you.
Excellent customer service
loan settled with no extra costs or any other issue with the loan
100% satisfied with the rate we received for this loan
Overall Home Loan Experts did a great job in all aspects as a broker
job well done
Mohit & Sage have been extremely friendly and helpful from start of the process and I can't recommend Home Loan Experts enough if are looking for a broker.
They have been always been very prompt in responding to my queries and request and helped me a lot when I got stuck in difficult situations. I will definately use them again if I am to buy another property in future
Excellent Service from Home loan Experts
Highly satirised with the customer service level from home loan experts and especially from my broker Nirayu Shakya
From the moment I contacted Nirayu I knew he genuinely cared about getting my loan approved, he was patient with me and explained to me everything I needed to know. Buying a house is no easy process and Nirayu Supported me from start to end.
He even managed to remove a default from a very long time ago that was on my credit file.
If it wasn’t for homeloan experts I would not be in my dream home today!
I can’t thank home loan experts enough, I am so glad I got in contact with this company.
And a special thank you to Nirayu, I can’t thank you enough for all your help anabolic support for helping me with buying me dream home !
Highly recommend these guys! You will kid be disappointed.
Exceptional service and care from Vivienne Than
I have experienced exceptional customer service from Home Loan Experts - specifically Vivienne Than. Constant open communication ensured I felt comfortable with the process over 2 home loans, over the last few years. I am a customer for life!
Great support and communication
Great service to find the right mortgage for our first home. The process was quick, easy, and we had plenty of options given to us.
Thanks heaps to Manish and Gunjan
Highly professional service from Manish Rana and Mina (Manisha) Maharjan
Manish & Mina were absolutely fantastic to deal with. Throughout the whole process they kept us constantly updated, provided excellent and relevant explanations and proper follow ups. Very happy, thank you!
Vivienne has been Amazing to work with. She was so clear and understanding of our requirements.
Even when we got a speed bump she worked through this with us with the assistance of Binay.
We would highly recommend Home Loan Experts.
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