7,740 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment towards Aussie Home Loans is largely positive, driven by dedicated individual brokers who deliver structured guidance, competitive rates, and seamless refinancing experiences. While many customers praise the efficient and supportive service, a small portion of feedback highlights operational friction, communication gaps, and delays with specific representatives. Prospective clients may benefit from engaging directly with highly recommended local brokers to ensure a smooth and responsive experience.
I can’t recommend Mariya highly enough! As a first-time buyer, I had so many questions and wasn’t really sure what to expect when it came to getting a mortgage, but Mariya made the whole process so easy and stress-free. She was always available to answer my questions, explained everything clearly and made sure I understood what was happening at… Read more
every step. I always felt like she had my best interests at heart and was genuinely invested in helping me get the right outcome.
I honestly didn’t have to stress about the finance side of things, which made such a difference. I’m so grateful for all her help and would absolutely recommend Mariya to anyone looking for a mortgage broker!
Aussie home loans are fantastic to deal with! They got me a great deal on my home loan and helped me understand and process the application. I have dealt with them for over 20 years, and it's been a stress free experience working with them. I will always use and recommend them to others. Thank you Aussie!
I have refinanced my mortgage 4 times with the help of Max Warrick. I couldn’t be happier with the service and guidance I received. Max was incredibly professional, attentive and knowledgeable. And was able to secure better rates. Highly recommend.
Reviews with attachments
I was referred to one of the Aussie brokers (Alya @ Hurstville) last year by a friend when I wasn't getting the help I needed from another. Could not be happier with the service. Alya was responsive to emails, and was efficient and effective in brokering the mortgage for my first home purchase. I was lucky to receive unconditional approval within… Read more · 1
a day which absolutely made the process stress free. As such I will continue to go through Alya at Hurstville for any of my mortgage needs and recommend anyone looking for a broker to contact her. Thanks again!
I worked with Chris Wilshire for over a year on my home loan journey, and thanks to him, my family and I have finally purchased our first dream home in Australia. I honestly cannot thank him enough. Chris Wilshire is an amazing person and an exceptional Broker who truly goes above and beyond. Throughout the process, I faced many difficulties and… Read more · 1
stressful situations, including tight deadlines for loan approval. During some of the most challenging moments, I was under immense pressure—but Chris made everything feel manageable. He worked overtime, consistently kept me updated on the progress, and always took the time to explain things clearly, which helped keep me calm during very stressful situations. His dedication, patience, and support made a world of difference. Because of Chris Wilshire and his hard work, something that felt overwhelming became possible. I genuinely believe that if I had worked with another lender, this outcome might not have been achievable. I’m almost speechless when I think about how much effort he put in. On top of everything, Chris Wilshire secured me an excellent interest rate in a rising market, which is extremely impressive and just shows how skilled and committed he is to his clients. I give Chris Wilshire 10/10 without hesitation and wholeheartedly wish him all the success he truly deserves. If you’re looking for someone who genuinely cares and will fight for the best outcome for you, Chris Wilshire is the person.
We recently bought our first house in Sydney under complete guidance and help of our broker Amar Alluri who helped and guided us thoroughly throughout the process with much ease and flexibility. He cleared all our questions and concerns with very good communication skills and always available for us. Would definitely recommend him and Aussie home loans for a smooth and quick process. Show reply
Daniel and his team from Aussie Home Loans in Cairns were brilliant. I secured a home loan with an incredible rate and the entire process was so smooth from start to finish - I still cant believe how easy it was, thanks to the step by step guidance from Dan, which resulted in the best loan product for me. I highly recommend anyone looking for a home loan that is seamless and perfect tailored to your budget. Show reply
As first-home buyers, Tara Coad was exactly who we needed in our corner. From the very beginning, Tara took so much of the worry and uncertainty off our shoulders. She walked us through every step, always calm, always clear, and always one step ahead. She has this amazing way of making you feel confident and informed, even when the paperwork… Read more · 1
feels like a foreign language.
You can tell Tara really cares about her clients and wants them to feel good about every part of the process, from the very first chat to that final "you're approved" moment.
We couldn’t be more grateful, and we’d 100% recommend her to anyone looking for someone kind, capable, and seriously good at what they do.
Latest follow-ups
Excellent Service and knowledge, excelled where others couldnt even get their head around our Company and Trust Structure Show reply
Follow-up · To cover peoples questions, unfortunately over the years people have been able to get jobs by getting diplomas, they can only follow computer prompts when processing your applications. I was a former Banker and lending manager, if I didnt have my knowledge and experience I would have given up, I suspect this would happen to a lot of people. My… Read more
I have previously never considered using a broker for my loans but after putting my home loan application with Aussie and being looked after by Rebecca Dean this is a huge regret because I know that I would not be moving into my new home without her… Read more · 1
broker expertise. I now know the value of a broker and will always recommend to family and friends the difference of having a broker like Rebecca when purchasing any type of property.
Follow-up · Thank you Rebecca Dean from Aussie for securing my home purchase. I could not have achieved the outcome without your guidance and support throughout. I love this home.
Craig Nicholas performed above and beyond what was required. Nothing was too much trouble. When I needed something explained, he was most accommodating. Show reply
Follow-up · Excellent work done by Craig and his team
In-depth reviews
I couldn’t recommend Brent highly enough! As a first-time property buyer, the whole process initially felt quite overwhelming, but Brent made everything so much easier from start to finish. He was extremely helpful, knowledgeable and patient, always taking the time to explain each step of the buying process clearly and making sure I understood… Read more
what was happening along the way. His communication was excellent — he was always prompt with his responses, easy to reach and happy to answer any questions I had.
Brent was also very hands-on throughout the property search. He attended property viewings, provided honest and valuable advice, and genuinely made me feel like he had my best interests in mind rather than simply trying to secure a sale. Having his guidance and experience gave me so much more confidence when making such a big decision.
I’m incredibly grateful for all of Brent’s help in purchasing my first investment property. He made what could have been a very stressful experience feel smooth, organised and exciting. I would absolutely recommend Brent to anyone looking for a buyer’s agent who is professional, reliable, responsive and genuinely committed to helping their clients achieve the best possible outcome.
Thank you so much, Brent, for all your help and support throughout this journey!
Find out how Aussie Home Loans compares to other Home Loans
Know better, choose better.
We had an amazing experience with Aussie Home Loans, especially with Mandy Wright. As first-home buyers, we were completely new to the home loan process, but Mandy guided us every step of the way.She explained everything clearly, from the required documents to each stage of the application, and she was always available to answer our questions. No… Read more · 1
matter how many questions we had, she responded quickly and patiently. What impressed us the most was her dedication.she often replied to our emails and helped us even after business hours, making sure the process kept moving smoothly. Throughout the entire journey, Mandy supported us with professionalism, kindness, and genuine care. Thanks to her hard work and guidance, we finally received our home loan approval, and we couldn't be happier.
We are truly grateful to Mandy for all her help and highly recommend Aussie Home Loans, especially Mandy, to anyone looking for a knowledgeable, dedicated, and supportive mortgage broker. Thank you so much, Mandy!
I cannot recommend Tara Walker highly enough as a mortgage broker. Having known Tara since high school, there was already a strong level of trust, and she absolutely exceeded my expectations throughout the entire home loan process. As a first home buyer, I was incredibly anxious and often felt overwhelmed by the complexity of purchasing a home.… Read more · 1
Tara was there every step of the way, patiently guiding me through the process, answering every question, and providing reassurance whenever I needed it.
What truly stood out was her incredible responsiveness. No matter the time or concern, Tara was always quick to respond and kept me informed throughout the journey. She even managed to restructure my loan at the last minute to ensure I was in the best possible position, demonstrating both her expertise and genuine commitment to her clients.
Tara made what could have been a very stressful experience feel manageable and supported from start to finish. Her professionalism, knowledge, and dedication were outstanding, and I am so grateful to have had her in my corner for such an important milestone. I would not hesitate to recommend Tara to anyone looking for a mortgage broker they can genuinely trust.
Positive reviews
If you need someone to help get and maintain a fair loan outcome you cannot go past the team at Aussie in Bundaberg. No problem was too difficult for them to solve. We would use them again without reservation.
Anthony my Aussie home loan broker is very helpful, knowledgeable friendly and professional. I’ve used him on a few occasions as he always comes through with shining colours.
We are grateful for the help from the Mortgage broker Christian Stefani. He was informative, patient and understanding. Because we were new to property investment, we had lots of questions. Christian was always able to help or point us to the appropriate person/ professional.
Negative reviews
Great support when taking out th emortgage, two years in, really hard to get hold of a person to help me understand repayments, four phone calls an dthen non one can explain the basics of how it works , poor support, bad app, adn I cannot access all… Read more
transactions on line. No transparency around what's going in and out of my account, and no explanations as to where th savings I put in redraw are disappearing off to, MAKE SURE YOU UNDERSTAND BEFORE YOU SIGN>
Follow-up · Weeks on, I filed a formal complaint and it's in the system, yet I still haven't heard from Aussie. I want to know why 5 of their staff tell me that $800 a month is being deducted from my mortgage yet my statements clearly only showed $200. This tells me that their staff are not trained in the basics of having a mortgage account works. But of… Read more
Only had a chat with a senior lending manger, [Name Removed], he was so rude, made my partner and myself feel st^pid when we were asking questions, as this is a first time wanting to buy a house, he made every statement we said pointless, and made us feel so defeated on something we were so excited to start
BE WARNED. do not sign up with Aussie, there customer service is terrible to say the least, no help at all, trying to get information out of them about your own account is like getting blood from a stone, i,m taking my business somewhere else.
Recent reviews
We have used Shane Bright from Aussie Home Loans Wynnum for the last two properties. Shane’s knowledge, personal service, understanding of our requirements and communication are exemplary.
Find out how Aussie Home Loans compares to other Home Loans
Know better, choose better.
We recently bought a house and Aussie helped us with our home loan. Ehsan Mokallaee was very helpful and responsive, and took the stress out of the process, especially as we were first time buyers.
Adi Krishna - Absolute legend, could not recommend highly enough. Helped us from start to finish, and no question or request was to much to ask. Thanks so much!!
I highly recommend Aussie home loans to anyone. They are very professional in the way they assist you. Special mention to Dipal, such a kind agent, i put my 200% on her. Thanks a lot dipal. Thanks Aussie home loan. Im really Grateful.
From the start of the process my Broker, Max, was so helpful and any query I had, he knew the answer straight away. His service was friendly, attentive and quick. He walked me through every stage and ensured I knew exactly what was required of me. I would highly recommend using Aussie!
Adi was a huge help to us in our search for a house over the last few months. Being newly returned to Australia and this being our first property, there was a lot we needed to learn and Adi was there to guide us through.
Adi was so good and very informative in every aspect of our refinancing needs. He got us a great rate and has helped us out so much Once again Adi thank you so much Best wishes Graham and Sandi Cowley
Sarah Patrick was so helpful and a great communicator right from the start of our home loan application. Nothing was too much for her to do or explain. We changed from a new build purchase to an existing house purchase and she was on top of the whole process. Awesome work Sarah and thank you very much. My husband and I really appreciated all your knowledge, effort and meeting the many deadlines.
Ehsan Assisted me to refinance my home loan. I am very happy with the level of customer service. The entire process felt easy and Ehsan assisted me along with AD. I would highly recommend Aussie and the team. thankyou :)
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.