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3Aussie Home Loans

Aussie Home Loans

 Verified🏆 2026www.aussie.com.au
3Aussie Home Loans
4.9

7,770 reviews

Positive vs Negative
96%4%
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Average Loan Term26.9 years
Transparency ?
4.9
Customer Service
4.9
Application Process
4.8

 AI reviews summary 

Pros
Exceptional broker support: Numerous reviewers highlight individual brokers who provide attentive, patient, and knowledgeable guidance throughout the application and refinancing processes.
Streamlined refinancing: Customers frequently note that refinancing existing loans is handled efficiently, resulting in competitive interest rates and reduced monthly payments.
Clear communication: Reviewers appreciate timely updates, transparent explanations of complex financial terms, and prompt responses to questions.
First-time buyer assistance: Many first-home buyers express gratitude for the step-by-step support that simplified an otherwise daunting and stressful milestone.
Cons
Communication inconsistencies: A subset of reviews points to challenges with certain representatives, including unreturned phone calls, delayed email responses, and perceived lack of follow-up.
Processing delays: Some feedback indicates that loan approvals and account closures occasionally experience extended timeframes or administrative friction.
Verdict

Overall sentiment towards Aussie Home Loans is largely positive, driven by dedicated individual brokers who deliver structured guidance, competitive rates, and seamless refinancing experiences. While many customers praise the efficient and supportive service, a small portion of feedback highlights operational friction, communication gaps, and delays with specific representatives. Prospective clients may benefit from engaging directly with highly recommended local brokers to ensure a smooth and responsive experience.

7,770 reviews
5  Sophi B.  · I received professional, informed and caring support to make my home a reality!
5  alex B.  · Everything went well Sarah was a great help and made it very easy.
5  Neil D.  · Aussie Home Loans very easy to deal with great communication. Great support through the whole process and kept us regularly updated.
5  Mel Brady  · Michelle Durrant is exceptional. Friendly, informative, always available to answer any questions. Any interaction was easy and smooth to achieve our goals.
5  Will  · Ehsan Mokallaee great bloke really helped with everything I needed made everything clear as day Give him a raise
5  MJ_82  · Sean Sterai is fantastic, very friendly, helpful and down to earth.
Dean R.
Dean R.
 

Samuel Warrick is a one in a million bloke, made the process a breeze even with all the hiccups we had to encounter on the way. Cannot recommend him enough, we would have been lost without him and he is such a down to earth person which is a plus in itself.

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Justine
Justine NSW 3 posts
 

Cameron Lobo is highly professional & knowledgeable regarding my home loan query. He provided clear concise information that enabled me to apply best practise when considering option re purchasing a property. His service was greatly valued when understanding my needs to ensure informed decisions are made. Highly recommend Cameron he is an asset to Aussie Home Loans.

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Penny L
Penny L
 

Huge thanks to Sam Warrick for helping us switch our home loan to a different bank. Sam’s knowledge of the banks’ offerings and the steps we needed to take made the whole thing easy and stress free. Sam also took into account various requirements we had and was able to answer all our questions. We now have a new home loan which is meeting our needs better. If you need to find a mortgage or switch banks we would highly recommend Sam. Thanks again!

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Reviews with attachments

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Michaela Hoyland
Michaela Hoyland QLD 2 posts
 

We couldn't recommend Tara Coad highly enough. Tara first helped me refinance my apartment loan in 2025 and later guided my partner and I through purchasing our first home together. She was attentive, professional, and always available to answer our questions. When we found the house we wanted, she even assisted us over the weekend to help ensure… Read more

our offer was submitted promptly. Tara handled all the paperwork, kept us informed every step of the way, and provided reassurance whenever we were unsure of the process. Her support made what could have been a stressful experience feel simple and manageable. Thank you, Tara!

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Vin
Vin
   Verified

I was referred to one of the Aussie brokers (Alya @ Hurstville) last year by a friend when I wasn't getting the help I needed from another. Could not be happier with the service. Alya was responsive to emails, and was efficient and effective in brokering the mortgage for my first home purchase. I was lucky to receive unconditional approval within… Read more ·  1

a day which absolutely made the process stress free. As such I will continue to go through Alya at Hurstville for any of my mortgage needs and recommend anyone looking for a broker to contact her. Thanks again!

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Faisal
Faisal NSW
 Published  · Edited

I worked with Chris Wilshire for over a year on my home loan journey, and thanks to him, my family and I have finally purchased our first dream home in Australia. I honestly cannot thank him enough. Chris Wilshire is an amazing person and an exceptional Broker who truly goes above and beyond. Throughout the process, I faced many difficulties and… Read more ·  1

stressful situations, including tight deadlines for loan approval. During some of the most challenging moments, I was under immense pressure—but Chris made everything feel manageable. He worked overtime, consistently kept me updated on the progress, and always took the time to explain things clearly, which helped keep me calm during very stressful situations. His dedication, patience, and support made a world of difference. Because of Chris Wilshire and his hard work, something that felt overwhelming became possible. I genuinely believe that if I had worked with another lender, this outcome might not have been achievable. I’m almost speechless when I think about how much effort he put in. On top of everything, Chris Wilshire secured me an excellent interest rate in a rising market, which is extremely impressive and just shows how skilled and committed he is to his clients. I give Chris Wilshire 10/10 without hesitation and wholeheartedly wish him all the success he truly deserves. If you’re looking for someone who genuinely cares and will fight for the best outcome for you, Chris Wilshire is the person.

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nikeeta g.
nikeeta g. NSW
 

We recently bought our first house in Sydney under complete guidance and help of our broker Amar Alluri who helped and guided us thoroughly throughout the process with much ease and flexibility. He cleared all our questions and concerns with very good communication skills and always available for us. Would definitely recommend him and Aussie home loans for a smooth and quick process. Show reply

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Misha
Misha QLD
 

Daniel and his team from Aussie Home Loans in Cairns were brilliant. I secured a home loan with an incredible rate and the entire process was so smooth from start to finish - I still cant believe how easy it was, thanks to the step by step guidance from Dan, which resulted in the best loan product for me. I highly recommend anyone looking for a home loan that is seamless and perfect tailored to your budget. Show reply

Latest follow-ups

Stuart Steele
Stuart Steele NSW
 

service – Service from the first meeting with Norm Moon was outstanding. Show reply

 Follow-up  · Aussie interest rates are very competitive with other institutions, and the loan process is very clear and easy to understand with Norm. He is a very professional and easy to talk to and understand bloke. Our home loan was approved and signed off faster than we expected, the whole process was seamless from start to finish and we can't speak highly enough of Norm Moon.

Trish
Trish Queensland 2 posts
 

Super helpful Step by step process Kept in contact with us and still does just to see how we are travelling Show reply

 Follow-up  · Ongoing support even after it was all signed and sealed. We are using them again for our next move and they are still just as helpful as the first time. Initial contact was great - returned my call within the day and was on the ball ready to go with anything he could help me with. Time commitment was there - always responded to my crazy questions! :-)

Baz5150
Baz5150 QLD 3 posts
 

Excellent Service and knowledge, excelled where others couldnt even get their head around our Company and Trust Structure Show reply

 Follow-up  · To cover peoples questions, unfortunately over the years people have been able to get jobs by getting diplomas, they can only follow computer prompts when processing your applications. I was a former Banker and lending manager, if I didnt have my knowledge and experience I would have given up, I suspect this would happen to a lot of people. My… Read more

In-depth reviews

junior k.
junior k. WA 2 posts
 

I couldn’t recommend Brent highly enough! As a first-time property buyer, the whole process initially felt quite overwhelming, but Brent made everything so much easier from start to finish. He was extremely helpful, knowledgeable and patient, always taking the time to explain each step of the buying process clearly and making sure I understood… Read more

what was happening along the way. His communication was excellent — he was always prompt with his responses, easy to reach and happy to answer any questions I had.

Brent was also very hands-on throughout the property search. He attended property viewings, provided honest and valuable advice, and genuinely made me feel like he had my best interests in mind rather than simply trying to secure a sale. Having his guidance and experience gave me so much more confidence when making such a big decision.

I’m incredibly grateful for all of Brent’s help in purchasing my first investment property. He made what could have been a very stressful experience feel smooth, organised and exciting. I would absolutely recommend Brent to anyone looking for a buyer’s agent who is professional, reliable, responsive and genuinely committed to helping their clients achieve the best possible outcome.

Thank you so much, Brent, for all your help and support throughout this journey!

Find out how Aussie Home Loans compares to other Home Loans

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Hirunika
Hirunika VIC 2 posts
   Fair Incentive

We had an amazing experience with Aussie Home Loans, especially with Mandy Wright. As first-home buyers, we were completely new to the home loan process, but Mandy guided us every step of the way.She explained everything clearly, from the required documents to each stage of the application, and she was always available to answer our questions. No… Read more ·  1

matter how many questions we had, she responded quickly and patiently. What impressed us the most was her dedication.she often replied to our emails and helped us even after business hours, making sure the process kept moving smoothly. Throughout the entire journey, Mandy supported us with professionalism, kindness, and genuine care. Thanks to her hard work and guidance, we finally received our home loan approval, and we couldn't be happier.

We are truly grateful to Mandy for all her help and highly recommend Aussie Home Loans, especially Mandy, to anyone looking for a knowledgeable, dedicated, and supportive mortgage broker. Thank you so much, Mandy!

Lisa Jose
Lisa Jose
 

I cannot recommend Tara Walker highly enough as a mortgage broker. Having known Tara since high school, there was already a strong level of trust, and she absolutely exceeded my expectations throughout the entire home loan process. As a first home buyer, I was incredibly anxious and often felt overwhelmed by the complexity of purchasing a home.… Read more ·  1

Tara was there every step of the way, patiently guiding me through the process, answering every question, and providing reassurance whenever I needed it.

What truly stood out was her incredible responsiveness. No matter the time or concern, Tara was always quick to respond and kept me informed throughout the journey. She even managed to restructure my loan at the last minute to ensure I was in the best possible position, demonstrating both her expertise and genuine commitment to her clients.

Tara made what could have been a very stressful experience feel manageable and supported from start to finish. Her professionalism, knowledge, and dedication were outstanding, and I am so grateful to have had her in my corner for such an important milestone. I would not hesitate to recommend Tara to anyone looking for a mortgage broker they can genuinely trust.

Positive reviews

Tertia L
Tertia L QLD 4 posts
 

Our mortgage broker was fantastic! Nothing is ever too much trouble, he takes my random phone calls and is happy to spend an hour explaining something to me. He showed us a number of options and clearly explained the benefits and setbacks of each option.

Stacey
Stacey VIC 6 posts
 

I highly recommend speaking with Tara ‘Coad’ Walker at Aussie if you are wanting to save yourself some extra money. Tara helps us refinance to get the best deal on our home loan . She makes everything so easy and simple for us to do. She does all the hard work for you and so quick and thorough with her responses. Prompting us when we need to chase… Read more

anything and keeping in touch even when the loan is finalised or up for review. Thank you Tara once again for saving us money and keeping it in our pocket!!!

Natalie M.
Natalie M. Victoria
 

⭐⭐⭐⭐⭐ Outstanding Service – Highly Recommend Ming! We had an exceptional experience with Ming Liu ,from Aussie Home Loans Doncaster. He was knowledgeable, attentive and went above and beyond our expectations. Ming provided invaluable advice and was incredibly quick and efficient in securing both our pre-approval and home loan approval.… Read more

Throughout our house-hunting journey, he kept in regular contact, offering helpful guidance on the process and property values.

What we appreciated most was his patience, genuine care and willingness to always make himself available to answer our questions and address any concerns. We truly felt supported every step of the way.

We couldn't have asked for a better broker and would 100% recommend Ming and Aussie Home Loans. Thank you, Ming, for making the entire experience so seamless and stress-free!

Negative reviews

Singh
Singh
 

Misguided me regarding my investment property valuation, valuation of property was low they have lied to me Agent have told me high valuation at the time of buying over the phone but in papers same time valuation was low misguided me Terrible experience don’t trust on their words always ask for evidence

Sonia
Sonia QLD 2 posts
 

Great support when taking out th emortgage, two years in, really hard to get hold of a person to help me understand repayments, four phone calls an dthen non one can explain the basics of how it works , poor support, bad app, adn I cannot access all… Read more

transactions on line. No transparency around what's going in and out of my account, and no explanations as to where th savings I put in redraw are disappearing off to, MAKE SURE YOU UNDERSTAND BEFORE YOU SIGN>

 Follow-up  · Weeks on, I filed a formal complaint and it's in the system, yet I still haven't heard from Aussie. I want to know why 5 of their staff tell me that $800 a month is being deducted from my mortgage yet my statements clearly only showed $200. This tells me that their staff are not trained in the basics of having a mortgage account works. But of… Read more

Alyssa
Alyssa
 

Only had a chat with a senior lending manger, [Name Removed], he was so rude, made my partner and myself feel st^pid when we were asking questions, as this is a first time wanting to buy a house, he made every statement we said pointless, and made us feel so defeated on something we were so excited to start

Recent reviews

Steve L.
Steve L.
 

Ehsan Mokallaee was extremely professional from start to finish. Always contactable and when we had some hurdles he went above and beyond to ensure us it was going to be ok. Your settlement department needs abit more training though which is sad to say. Different people calling us for the same issue in one day and not been able to get an answer. Apart from that very happy with everything.

Find out how Aussie Home Loans compares to other Home Loans

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Samuel W. S. S.
Samuel W. S. S. VIC 2 posts
 

Oliver M & Imran A - Fantastic experience with a professional, knowledgeable and approachable team. Communication was excellent throughout, and they took the time to explain everything clearly and provide helpful guidance. Their responsiveness and commitment to customer service really stood out. Highly recommended! Looking forward to getting more mortgages through them in the future!

T Leech
T Leech
 

Ehsan Mokallaee was able to look at our situation & current loan, Gain an insight into what we were looking to achive and delivered on all fronts. Our previous bank conversations left us feeling more confused about our situation, Ehsan & Ann explained several outcomes & our final product Free'd up our equity & cashflow, Allowing us to explore investment opportunities.

Samantha
Samantha
 

We honestly didn't think we'd ever be in a position to buy our first home. Mimi Bui was the third broker we spoke to through Aussie, so I'll admit I was pretty sceptical by the time we got to her. From the very beginning, though, she was honest, realistic and took the time to build our trust. She even put me in my place a few times when I needed… Read more

it! Our application wasn't a quick process, but that's exactly what Mimi told us to expect from day one. She never gave us false hope or unrealistic timeframes, and she kept us informed throughout the whole journey. Thanks to her persistence, knowledge and genuine support, we're now first home owners—something we never thought we'd be able to say. If you're looking for a broker who's honest, knowledgeable and will genuinely go into bat for you, I can't recommend Mimi highly enough. Thank you for helping make our dream a reality!

Rachel
Rachel VIC
 Published  · Edited

I had an outstanding experience refinancing my home with Sonya Webb. Sonya was incredibly efficient, professional and friendly throughout the entire process. Her advice, support and clear communication made everything feel straightforward and stress-free. I’m so grateful for her guidance and would highly recommend Sonya to anyone looking for mortgage advice.

Deepak K.
Deepak K. NSW
 

Very Very Happy and Pleased! Samuel Warrick was wonderful, professional, helpful and very thoughtful person. His service was exceptional, I can't thank him enough the way he handled my loan loan process and kept everything simple and transparent. Thanks to Aussie Home Loan Team who made our journey easy and successful. Thanks Deepak Kumar & Paramjit Kaur

Andre
Andre
 

We had a great experience with Saverio when purchasing our first home. He was always easy to communicate with, kept us updated throughout the process, and was never hesitant to answer any questions we had. His communication and genuine willingness to help made the whole experience much easier, and we always felt like we were in good hands.

Steve R.
Steve R. VIC
 

Madison was exceptional. I pulled out of two properties prior to securing one and Madison was right there all the way. She went the extra mile with excellent communication, professional commitment and a passion second to none. Madison made the whole brokering experience enjoyable and took all the concerns out of the equation with her diligence and reassurance. I would thoroughly recommend her to anyone!!

Dan R.
Dan R.
 

Aussie and particularly our broker Ruth Clarke, have been brilliant. Communication has been clear and honest, and she's always ready to help with any questions we've had. I highly recommend them.

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