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Lendi

Lendi

4.6 from 1,047 reviews

Excellent customer service!!!

I've been dealing with Mary and her manager to get my mortgage and they both provided me the best solution to fit in my current financial situation. Their fast and professional service was admirable. This is the first time that I got my loan submission with Lendi(broker) today and I will come back to this team again with no hesitation if I need more funding near future.

Many thanks again to Mary and the team!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate

Service Recommendation

I dealt with Rishabh KUMAR as my mortgage broker from LENDI, from the start he was very helpful and was always accessible to answer my questions. He made the process as simple and streamlined as possible and as a result was are now saving thousand a month with our new mortgage. I appreciate what Rishabh did for us and would recommend using him

Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJune 2019
Loan used for:Investment Property

Get on board people it will change your life

Our consultant was Lamita, she is a true professional who has made this process so easy. Knocked 10 years off our loan, consolidated our debts and has secured our financial future through to retirement.
Fantastic company to deal with very professional

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeSplit
Loan Start DateJune 2016
Loan used for:Renovation
1 comment
Hi Ian, Thanks for the feedback and recommendation of Lendi based on your awesome experience with Lamita and the Lendi team! We're always here to help and support you throughout the process! Please don't hesitate to get back in touch if you need anything!

Beyond Interest Rates

Any broker you go to will always tell you they can secure you the best rates. We've had this many times over, however the way they go about servicing your needs is a clear and important differentiation in a competitive market. Alberto has gone above and beyond to ensure our application was submitted as quickly as possible. Happily offering up his personal time late at night to jump on calls and run through the details and answer our queries. He kept us well informed throughout the process and got the results we wanted across our owner occupied and investment loans. That was the differentiation we were looking for and Alberto certainly exceeded our expectations.

I wouldn't hesitate recommending Lendi and in particular Alberto to friends, family and colleagues.

Transparency
Customer Service
Application Process
Timeliness
1 comment
Hey Phil, We appreciate the feedback on your excellent experience with Alberto and the Lendi team. It's fantastic to see that we were able to find you a solution and that the process was so quick and easy for you. We look forward to hearing from you again!

Can't fault the service

Very pleasant experience. No unexpected surprises, everything was explained properly and we were being kept up to date throughout the process. The pain was taken out of the process compared with having to do all this myself.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used for:Investment Property
1 comment
Hi Craig, Thank you for the feedback based on the fantastic service that you received from the team here at Lendi. We always strive to keep our customers informed throughout every step of the way! We hope you have a great weekend!

Thank you Kris

Just wanted to say a big THANK YOU to Kris for his assistance with securing our refinance loan. Kris was very professional in all our dealings with him. We look forward to working with you in the future.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateMay 2019
Loan used for:Refinancing
1 comment
Hi Brian, Thank you for the five-star review based on your awesome experience with Kris and the Lendi team. We pride ourselves on our customer service and ensuring we follow up with our customers every step of the way! We're glad you had an awesome experience!

Fantastic

Thank you to Krishneel for making the process of refinancing our home so much easier and quick. We are delighted to secure a fantastic rate which will see us save $1,000 a month in repayments.
We will contact Lendi again when we find our investment property.

Transparency
Customer Service
Loan TypeVariable Rate
Loan used for:Refinancing
1 comment
Hi Kylie, Thank you for the feedback based on the fantastic service that you received from Krishneel and the team here at Lendi. It's great to see that we were able to help you secure a competitive interest rate and that you found the process to be so seamless. We hope you have a great weekend!

Extremely helpful and efficient throughout!

It was great to be guided through the process by Joshua from the outset. Matters were dealt with very quickly, and the flow of information was excellent throughout. Highly recommended.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJune 2019
Loan used for:First Home
1 comment
Hi, Your feedback and recommendation of Joshua and the Lendi team is greatly appreciated. We pride ourselves on providing an excellent service and keeping our customers informed every step of the way. All the best!

Excellent experience!

Thanks Matt for making the home experience less scary! On a recommendation from a work colleague I looked online, and with a call from him started the ball rolling. What a great experience and a broad range of products available. We had quite a few choices and that was so much better than just going into a bank and taking their advice. We can’t wait to get the keys! Thanks again Matt for helping us get out first home loan. We can’t thank you enough

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateJune 2019
Loan used for:First Home
1 comment
Hi Justine, Thank you kindly for the feedback and recommendation based on your experience with Matt and the team here at Lendi. It's fantastic to hear that we were able to get your home loan needs sorted efficiently. We're always here to help so please don't hesitate to reach out if you need anything else!

Incredibly helpful and friendly. Great service

We really can't thank Lester from Lendi enough. We contacted Lendi to get a last minute home loan application off for our first home. Lester not only secured us a loan (with a great %) for a very quick turnaround but also helped us and talked us through the application process. Really great service and fantastic to work with. Would 100% recommend Lester as a broker to anyone looking to buy a property. Thank you!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used for:First Home

Great and helpful people to deal with

Thank you to Paras from Lendi. Word go very helpful, ready to answer any questions throughout process. Great service from both Paras and Lendi. Would happily recommend for 1st timers.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJune 2019
Loan used for:First Home
1 comment
Hi Danielle, Your feedback and recommendation of Paras and the team here at Lendi is kindly appreciated. We're glad to see that you received such fantastic service and that you are happy with the result. We look forward to helping you again in the future!

Great Service, Great Deal, Simplified the Complex

Recently refinanced for the first time, a big thanks to Kris (Krishneel) from Lendi who was fantastic to deal with throughout the entire process. Kris made what was a bit of a daunting process really simple especially the application & approval stages. Kris was also able to secure me a deal with a new lender on this refinance that I was not able to secure anywhere else, even after many months of looking around for myself. Also a mention to Tiare who handled the settlement process, again another pleasure to deal with. If I ever have any future loan requirements I’ll be calling Lendi first up!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
1 comment
Hi Tyson, thank you for such fantastic feedback and recommendation based on your experience with Krishneel, Tiare and the team at Lendi. We always aim to find the best deal for our customers and we're glad to hear we were able to achieve this for you! All the best!

Great service despite bureaucratic hiccups

Changing banks to ING was a prolonged and paper-heavy process with major holdups on the bank’s side. Thomas from Lendi was super helpful throughout, a genuine, down-to-earth broker who secured us a great rate.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateJune 2019
Loan used for:Refinancing
1 comment
Hi Marina, thank you for your feedback on your experience with Thomas and the Lendi team. Glad to hear we were able to find you a great rate in the end! Please don't hesitate to reach back out to us if we can be of further assistance!

Amazing service

Good documented service through emails.
Good communication.
Quick response.
Better than dealing with banks.
Happy with the fact that it was free and easy to access.
Got some good financial advice that I needed .
Thanks

Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
1 comment
Hi Rabih, Thanks for your feedback and recommendation of the Lendi team! We're glad that your experience went so well. We wish you all the best!

Bank too busy to talk to me

James Gordon helped me secure a super low rate in a very short timeframe when my bank had a five day call back to even speak to someone to review. Cannot recommend enough.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan used for:Second Home
1 comment
Hi Ken, thank you for the excellent feedback and recommendation of James and the Lendi team. We always aim to put our customers needs first and help the best we can. We're very happy to hear we could get you a better rate in a very short time frame. All the best!

Quick and easy.

Refinanced from CBA to Macquarie took about 4 weeks from first consultation with lendi to settlement. Paras and Vivien were quick to respond to queries. Overall easier than I thought.

Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used for:Refinancing
1 comment
Hi George, thank you for the great feedback on your experience with Paras, Vivian and the Lendi team. We always strive to make the refinancing process as efficient and easy as possible for our customers, we're glad to hear this was the case for you! Please feel free to get in touch if we can be of further assistance.

Great service

Lendi and Lane secured a lot better interest rate with our current provider. I tried unsuccessfully but Lane was prompt and explained in detail the process and what sort of outcome was possible. Very happy, Thanks

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used for:Investment Property
1 comment
Hi Robert, Your feedback of your great experience with the Lendi team is greatly appreciated. We pride ourselves on providing an excellent service and always aim to secure the best deal for our customers. All the best!

Fantastic service

Thank you to Thomas who helped us save a minimum of $77 per month. He was helpful friendly professional and best of all good at his job. All sorted within 2 days and we can now sit back and reap the rewards.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used for:Refinancing
1 comment
Hey Tania, It's fantastic to hear that you had such a great experience with Thomas and the Lendi team. We're always looking to go above and beyond for our customers to help make things as easy as possible. Thank you for leaving a review and recommending us!

Bad people to deal with

What a joke lendi is been waiting since 17th February, have done the paper work twice on line the brokers say they will call you back but don't have left email and msg but when they do contact you there full of crap would never recommend this company to anyone.

1 comment
Hi John, Thank you for bringing this to our attention. This definitely does not sound like the usual high standard of service that we pride ourselves on, so we'd like to look further into this for you. Could you please respond to the private message we have sent you here on product review? Thanks.

Thank you!

Thank you to Cara at Lendi for making the home loan process so seamless for us when switching lenders. Lendi provided great service and were very attentive. Would happily recommend them to others.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used for:First Home
1 comment
Hi Emma, We appreciate the positive feedback on your experience with Cara and the team here at Lendi. We're really pleased to hear that the process was made so easy for you! Please feel free to get back in touch with us if you need anything in future.

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Questions & Answers

What happens if you want to change lenders again after only a few months, because the new lender has increased the interest rate within a couple of months? Are you charged a fee?
1 answer
Hi Megan, Thanks for reaching out. So that we can look further into this for you to ensure that we give you the right information, can you please respond to our private message here on Product Review? Thanks!

We currently receive 60% of our retirement income from the U.S. and 40% from Australia, approximately $9,000 per month in total. Does Lendi have a "policy" that restricts the use of overseas retirement income in qualifying for a mortgage?
1 answer
Hi Paul, Thank you for your question! To answer this for you, Lendi does not have a policy against this, however, there are lenders that are on our panel who may have policies that restrict this. To discuss this in more detail, please feel free to give us a call on 1300 323 181 or come through to our live chat!

What do you charge for your service.? Or is it commission paid
1 answer
The banks pay commission to Lendi; the consumer does not pay to use Lendi's services.