Reviewer Photos & Videos
Excellent communication and service
I had an amazing experience with Lendi for the purchase of my first home. My loan specialist, Matthew Wade, did an exceptional job at organising my loan to cater my situation, whilst keeping up with constant updates and providing expert advice for each step of the way. I highly recommend using Lendi, and highly recommend Matthew's services. He kept my loan in the safest of hands; he can be trusted with a loan as much as the Australian cricket team trusts a Matthew Wade as a wicket keeper!
Great communication, transparent and efficient
Had a great experience with Lendi (Sean is our specialist). He walked us through everything and spent time explaining things that we're not sure of. He goes above and beyond customer service and we couldn't ask for more. The rest of the team is also always willing to help answer any questions. Got our loan settled with no issues. I would highly recommend especially our Broker Sean Martin
Very easy to deal with, and very efficient
Harley (my Home Loan Specialist) was great, from the initial contact to closing the review. He explained all the options, and followed up with negotiating the best deal possible. The online platform is great, only thing that bothered me was the login process (instead of setting your own password, you receive a temporary password by SMS).
Initially, I used Lendi's online loan comparison tool. I was reluctant to answer the follow-up phone call, but I'm glad Lendi persisted. The Lendi consultant investigated options for our two loans and took us through the process step-by-step. The consultant was always willing to explain the details of the loans and helped us weigh up the pros and cons ... something that we had found daunting because of a lack of support from the bank. Thanks to Lendi, we secured much better loan rates than if we had tried to negotiate through our bank manager.
Home loan review with no fuss
Normally approach banks directly for home loan review & refinancing. Tried Lendi this time for refinancing & used same lender home loan review & obtained better rates with minimal paper work . It was a breeze . Harley from Lendi was prompt ,punctual & easy to talk & do business with him. Based on my personal experience , will recommend Lendi highly for an honest home loan reviews .
A waste of time.
They don’t really know what they are doing or what to ask for till 2 months into the process and then to update all the documents again and finally giving a bad recommendation., which you will then not proceed. If this could all be upfront saying you time and stress and just gone with others...
Don´t waste your time.
They keep delaying and dragging with useless emails. They don´t get back to you promptly . Always aim for big respectable companies. They never get back to you and never answer to your call. Horrible experience . Zero out of 10
They have good concept to help people looking for better options. I think it works out well for refinances, but for new loans they are not the one to approach. Many undisclosed factors
1. Timelines even when known by broker not disclosed to customer... e.g ANZ taking 8 weeks to pick file.
2. Incompetent knowledge on how to handle complex files - broker was just unable to highlight risks upfront from the files provided. Where in you expect broker to read your files correctly and thoroughly.
3. Incomplete communication/document submission by br...
I found the process quick and easy and I didn’t feel stressed out at all. Most of all my home loan specialist Mary-Anne was very helpful and guided me through all the online process. Thank you
- Verified customer
Useless Mortgage Brokers
Had a refinance application through these guys. Waste of 4 months. The broker's phone just went straight to voicemail every time. Poor communication. Didn't get my application processed for 2 months. When asked for update, every time I was told "We are still waiting to hear from the lender". They dragged this for another 2 months. Broker gave crap stories like "My manager is talking to ING's national manager to get an update", as if we don't know they have a dedicated broker's assistance team which can at least give an update and reason of delay. Do yourself a favor guys, and apply elsewhere.
Fantastic outcome - Home loan top up.
As with earlier experiences, this was another fantastic and successful experience led by Hari, Vivien and the Lendi team. They were supportive all the way and help me achieve the desired outcome. Thanks
Highly recommend. Customer service went above and beyond to provide guidance through a complex settlement process!
- Customer service from Matthew Wade was exceptional. He was informative, patient and available whenever I needed advice
- No hidden costs received to date
- competitive rates from a good lender HSBC
It’s a great experience to deal with Lendi with our first home loan process especially to Thomas Durham and team. Appreciate all the work they’ve done and I personally recommend him to my friends in searching for there home loan. Very mindful and experience with regards to his knowledge.
Thank you and well done Thomas!!
Arnel and Arlene
Thomas Mudge & Natalie Bissett has been very helpful in the whole loan process, adjust to my request and helped me to overcome obstacles along the way as well, very satisfied with their services and would approach them again when needed.
Saving us over $400 a month!
I found Lendi online wanting to compare my home loan rate and I’m so glad I did.
Alex from Lendi called me after I did a comparison and we had an honest chat about my family’s wants and needs from a home loan.
Obviously paying a lesser amount per week was at the top of the list and Alex was able to organise this for us with our current bank.
We had some issues with the bank getting out of our loan, but Alex stayed with us for over a month, checking in & giving us any updates as we went along.
The whole process was made easy and simple, i...ncluding the use of the Lendi platform. It was really easy to use; you fill out an application form & upload documents which Alex could see straight away. Lendi makes changing home loans a stress free process. And I loved that you don’t have to deal with the banks yourself!
Highly recommended very helpful
Customer service was excellent Dan contact me was very helpful and honest and Alex the home specialist was very helpful very honest got a lower interest rate with my current lender high recommend
Surprisingly easy and efficient
Great communication and customer service. I was really surprised at how quick and easy the process was to get a lower interest rate with my existing bank using Lendi's new partnership with them. Lendi's online platform is also really simple to use. I am very satisfied with the outcome from start to finish.
Wonderful - Thank you Lendi
I was looking for a better rate to refinance and stumbled across Lendi. It is an excellent service. Particular thanks to Ann P. Ann negotiated us an interest rate 1.7 percent lower than the rate we were paying. Ann is knowledgable, friendly, and efficient. The whole experience has been very smooth. Thank you Lendi
Greatest assist you could ask for. Will save you big $$$$$$
Assistance and advice was extremely helpful and has helped our family save big $$$$ on our home loan. I highly recommend use this service and will definitely seek their assistance each occasion the loan period is reviewed. There was no costs that were submitting the assistance which was an extra bonuses and the knowledge we have received through Lendi is invaluable.
Questions & Answers
What happen to lendi network?
Relationship manager -Lendi
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
This senait and I would like to get information about house loan for stabletion and build .. and also how much deposit I have to have for those
Relationship manager -Lendi
Hi Senait, we'd be happy to provide you with further information, we'll private message you through here to assist you further.
I want to get a investment home my son is going to live in it and I want to use my home as deposit can you help
Relationship manager -Lendi
Hey Kathy, We would love to look in to option for you. we'll private message you through Product Review to assist you further.
Hi. Do you do face to face meetings in South Australia, Adelaide to be more precise, to sort through first home buyers questions applications etc?
Relationship manager -Lendi
Hi There, under normal circumstances we do offer face to face meetings in South Australia, however due to COVID-19 restrictions, all of our home loan specialist's are currently doing phone appointments only. We'll send you a message to assist you further.
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