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Lendi
4.6 from 2,648 reviews · View Statistics
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Moises Uzcategui
Moises UzcateguiMetropolitan Adelaide, SA

It took more than 1 year to do a refinance loan

published

It took more than a year to refinance a loan missing a better rate as it went up. Also promised calls and then never call. I got the loan in the end but with 1.7% more than when I started the application.

Transparency
4/5
Customer Service
2/5
Lendi
Relationship manager -LendiSend a private message

Hi Moises, thank you for taking the time to review your experience with us. We pride ourselves on our customer experience and we will be looking into what happened. We will send you a private message to discuss this further. Thank you.

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Great service and support in purchasing my first home!

published

Lendi, particularly Anthony Paynter has made this daunting experience of purchasing a first home, so much easier! He has been supportive and patient and really had my best interest at heart. Would 100% recommend Lendi

Incentivised Review No
Loan TypeSplit
Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message

Hi Judy, thank you so much for your 5-star review for Anthony! We will share this with the whole Lendi team and let them know to continue the awesome work. Please feel free to reach out to us anytime if you need further assistance.

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Xkiwi
XkiwiSouth East Queensland, QLD
  • 5 reviews
  • 1 like
  • Verified

Owner builder rejection

published

Unfortunately my overall customer service has been extremely disappointing, on the 4/05 I contacted Lendi told them I was an owner builder looking for a mortgage, yep no worries we can do that. After nearly three weeks waiting, sending every document known to man kind plus proving I had more money in the bank than I wanted to borrow and having to chase [Name Removed] up repeatedly I have been told via email that “Lendi are unable to facilitate Owner Builder applications”. Extremely disappointed hope others have a better outcome.

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Transparency
1/5
Customer Service
1/5
Lendi
Relationship manager -LendiSend a private message
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So Much Spam!

published

I got a quote online, was the biggest mistake ever! Ever since I gave them my phone number and email I have been getting bombarded with spam email's and spam messages! If you love getting spam then by all means give them ago.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Lendi
Relationship manager -LendiSend a private message

Hi there, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further.

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Best of the best

published

Amazingly awesome chosen broker, Mark Yeo always act on my best interest, quick and simple process. Highly recommend both Lendi and Mark Yeo. Professional platform and good follow up guarantee

Transparency
5/5
Customer Service
5/5
Lendi
Relationship manager -LendiSend a private message
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ShevB
ShevB
  • 2 reviews

great service

published

Mark Yeo was excellent. Professional and personable. Answered all questions quickly. We are very satisfied with the service. The rate was a lot better than our original bank and we are hoping that their service will be far better too.

Transparency
5/5
Customer Service
5/5
Lendi
Relationship manager -LendiSend a private message

Hi there, thank you so much for your 5-star review for Mark! We will share this with the whole Lendi team and let them know to continue the awesome work. Please feel free to reach out to us anytime if you need further assistance.

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Belinda
BelindaPerth, WA
  • 4 reviews

Super Helpful Broker

published

Karlene Beck was fabulous. This was my first time engaging a lending broker and Karlene stepped me through every part with ease. Making the whole process far more daunting that many people had warned me it could be.

Transparency
5/5
Customer Service
5/5
Lendi
Relationship manager -LendiSend a private message
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Next

Excellent customer service

published

Luke Metherall provided really fabulous customer service to assist me with refinancing - he identified a cheaper option and I was able to reduce my loan term by 5 years (with lower monthly repayments). He was really supportive throughout the whole process, gave really clear instructions on the information I needed to provide and was also really respectful that I was busy with work at the time and not always available to answer calls during work hours.

Incentivised Review No
Lendi
Relationship manager -LendiSend a private message
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Alan
AlanSydney, NSW

Brilliant Service Levels!

published

My customer service experience with Lendi was superb, specifically their representative, Nick Lynem. Ultimately we ran out of time to replace my existing finance but I found Nick's attitude and service levels throughout to be the best customer experience I have received in 25+ years. He really is a credit to Lendi.

Transparency
5/5
Customer Service
5/5
Lendi
Relationship manager -LendiSend a private message
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Patch
Patch
  • 3 reviews

Excellent service

published

I'm glad I chose Lendi. The courteous and timely customer service, assistance with the mortgage application process, updates on progress, and ongoing support towards and post settlement has been great.

Transparency
5/5
Customer Service
5/5
Lendi
Relationship manager -LendiSend a private message
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Carolyn
Carolyn
  • 2 reviews
  • 2 likes

What a fantastic experience

published

I decided after the rate increase to refinance. Samuel De Swardt was my broker. I can't praise him high enough, he is professional, polite and efficient to say the least. What a fantastic company. I would highly recommend Lendi to anyone.

Transparency
5/5
Customer Service
5/5
Lendi
Relationship manager -LendiSend a private message
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Great Service

published

Samuel de Swardt was friendly, efficient and helped wherever he could. Was in constant contact and made the process of applying for a loan a pleasant one. I would recommend Lendi to friends and family.

Transparency
5/5
Customer Service
5/5
Lendi
Relationship manager -LendiSend a private message

Hi Mike, thank you so much for your 5-star review for Samuel! We will share this with the whole Lendi team and let them know to continue the awesome work. Please feel free to reach out to us anytime if you need further assistance.

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Home Loans

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Natalie
NatalieCanberra 2600, ACT
  • Verified

Home loan refinance

published

We received exceptional service. Our existing Home loan was refinanced quickly and without hassle. There were no issues or hidden costs involved. We received a very competitive rate for our new loan

Transparency
5/5
Customer Service
5/5
Lendi
Relationship manager -LendiSend a private message
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Review collected in partnership with Lendi

Fast and Efficient

published

Eric is a super fast Broker. Very dedicated and efficient. I like their platform. His team makes the process really easy and smooth. They're always reachable and responsive. They will offer the best deals in the market.

Incentivised Review No
Lendi
Relationship manager -LendiSend a private message
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  • Verified

This is perfect and easy way

published

It was great communication easy to understand and very helpful quick response no need to wait on hold
Very helpful and ready to answer any questions I had easy to communicate

Transparency
5/5
Customer Service
5/5
Lendi
Relationship manager -LendiSend a private message
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Review collected in partnership with Lendi

Questions & Answers

casper8221
casper8221asked

Hello, waiting for someone to answer my email about removing my details from your system as you broker was rude. I have emailed heretohelp@lendi.com.au - and there is no one on the other end to help.

Please respond to my email and follow instructions within.
Looking forward to a reply.

1 answer
Lendi
Relationship manager -LendiSend a private message

Hi Casper,

I have sent you a private message here on Product Review in order to rectify this issue urgently. Looking forward to hearing back from you!

Alex G.
Alex G.asked

Hi lendi.

I am a free-lance real estate agent and now working for Investment Property Consulting. I have a client who wants to buy an investment property. Here are his relevant information:

1. A single-earner with no dependent except his wife who’s not working;
2. He’s earning $65k a year; no personal loan with credit card with 6k limit;
3. His owner-occupier is valued at more than 65k with existing mortgage of only $194k;
4. He is willing to put deposit up to 30% coming from his equity

He wants to know how much he can borrow. I can provide you with any relevant info/documents you may require and you can talk to our client after. You may call me through my mobile phone.

May I hear from you soon.

Thank you.

Alex
0430 308 813

1 answer
Lendi
Relationship manager -LendiSend a private message
daniel m.
daniel m.asked

Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?

1 answer
Lendi
Relationship manager -LendiSend a private message
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