Reviewer Photos & Videos
Avoid, if time is of any importance to you. It took Lendi 3-4 WEEKS to submit a simple application which had everything ticked from the word go.
Skills to rope in new customers once they have you the phone are top notch but once you are caught in their net, no option but to suffer the delays.
Very hard to talk to, Home Loan specialist will never respond to messages left on their site and will not provide a direct number to contact unless you complaint.
Ideally an online broker should not require any human intervention, however dealing with Len...
It was literally EXCELLENT
Undoubtedly, Mike was the best bruker I have ever work with.
He is highly qualified, supportive and productive.
Basically, I can not imagine if anyone could have met the settlement date if it was not for Mike’s hard work and dedication given the complexity of my home loan case.
I am completely satisfied with his service.
ASK FOR MARK YEO 5 star service
Recently wanted to refinance my mortgage from cba to more competitive option.. Contacted LENDI and eventually was put in touch with Mark Yeo. This guy is your man if you want to refinance. I’m a shift worker and he’s always on the ball. Polite, gets it done in quick time. Mark yeo and LENDI, I can’t recommend highly enough.
A perfect finance company. A helping hand to sort financials.
We are extremely satisfied to have contacted this company. They took us out of big debt and sorted our financials. Down the track, they helped us get to best deal in home loan market. Throughout this, they offered so good professional service, always prompt to communicate. I think we will stick with them for all out future financial deals of the family.. Thanks to them..a lot..
Our Loan Specialist, Rishi Nanda provided an excellent level of service. Communication was timely and consistent and Rishi secured a really good interest rate for our loan. We would certainly recommend Lendi and will use them again in the future.
Great Lendi Team
We would like to thank Shane and the Lendi team that got us through the process for our property. Very consistent as we had a few challenges to deal with ,however they were always in contact and very helpful when required. Their attitude was excellent , and it really makes you feel great with the personal touch they took throughout the whole process . From start to finish & following up which we thought was the most important factor, which gives you peace of mind at the end of the day . Cheers B&D
Lendo made loan application super easy
My home loan specialist was Rishi Nanda, he made the entire process very easy and customer feedback during the process was excellent, always updating on status, I received no extra or unexpected issues, and was very satisfied with the rate and the entire process in dealing with lendi. Thank you so much for all your wonderful work.
Absolutely 1st class customer service all the way!
Lendi was amazing from start to finish. Matilda Phan is the most professional and efficient staff member of the lendi's team I have ever met. She was caring, understanding and very patient with our home loan. She was very transparent and concise though out the whole process. She made our experience absolutely amazing and always found a solution. Her hard work and perseverance helped us tackle any obstacles we faced. Definitely worth having a great mortgage broker like her. Having her deal with 2 loans for us was smooth sailing. She made our process so easy to deal with. Definite 10 out 10 experience!
Do yourself a favour and ask for her, she is incredible! Thanks Matilda - Your a gem!
Completely lacking customer service and SLOW
Requests for paperwork prev verified. 2+ weeks no closer to loan, & information is still wrong. Cancelled application: they don’t pick up the phone or use the right email address despite multiple requests & messages both online & over the phone.
Easier than I thought , I highly recommend "Rishi Nanda".
I went through a new home loan process with Lendi and was looked after by Rishi Nanda. I appreciate his professionalism, responsiveness, generosity and guidance in helping with he whole process . Myself being new to the whole process - had a lot of silly questions but Rishi was very patient and understanding . My unconditional loan approval came through in 3 days (Already had a conditional preapproval).
I'd highly recommend "Rishi Nanda" in case you decide to call Lendi .
I have just refinance through Lendi and my broker Dorian was amazing. I can't say enough for everything he did to help me get a great deal. He went above and beyond to help get everything happening and swiftly, he is my shining star.
Uploading your documents to their dashboard was made easy, which also kept you up-to-date with the application process.
Lendi are friendly, professional and know their stuff. If you need some advice I'd highly recommend giving Lendi a call today, you won't regret it. I sure didn't!
Amazing Customer Service - Thomas was Fantastic!
I had no problems with Lendi whatsoever. Thomas kept me updated every step of the way, was always willing to answers all of my silly questions, and went above and beyond to help me refinance my house. I can't say enough about Lendi and in particular, Thomas!
It was made so easy!
Our broker Rachel was wonderful - full of knowledge and patience! She sourced us a fantastc rate and made the entire process very simple for us. My partner and I have been so impressed with the service - the website is so user-friendly - it doesn't get much easier than having to upload documents! We have appreciated the time and effort Rachel and the Lendi team have shown us - what could be a very stressful and anxious time was made very easy - Thank you Rachel and Team Lendi!
Potentially great for us!
Loan has just been refinanced in the last 24 hours but feel like Lendi was with us every step of the way. Special mention to Fraser who went above and beyond to help with our transition. Very approachable and knowledgeable. Impressed so far!
Great with our refinance
We've just used Lendi to refinance and found the process really easy. We ended up with a great rate, with the options we wanted. We got responses quickly and all the team at Lendi were patient when we were hard to get hold of to answer questions they had.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Relationship manager -Lendi
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Relationship manager -Lendi
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
What happen to lendi network?
Relationship manager -Lendi
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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