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Lendi
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Frustratingly slow
Avoid, if time is of any importance to you. It took Lendi 3-4 WEEKS to submit a simple application which had everything ticked from the word go.
Skills to rope in new customers once they have you the phone are top notch but once you are caught in their net, no option but to suffer the delays.
Very hard to talk to, Home Loan specialist will never respond to messages left on their site and will not provide a direct number to contact unless you complaint.
Ideally an online broker should not require any human intervention, however dealing with Len...
1 comment
Dan Gsydney
- 2 reviews
Superior Service with a smile
Johanna Mendoza from Lend was fantastic! Johanna didnt give up on me and went that extra mile to find me a loan after turned down by at least 4 other lenders/brokers. Highly recommend
1 comment
Relationship manager -Lendi
Hi Dan, thank you so much for leaving such a positive review for Johanna! It's great to hear you had such a positive experience, we will be sure to pass on your feedback. We very much look forward to assisting you in the future.
SamVictoria
It was literally EXCELLENT
Undoubtedly, Mike was the best bruker I have ever work with.
He is highly qualified, supportive and productive.
Basically, I can not imagine if anyone could have met the settlement date if it was not for Mike’s hard work and dedication given the complexity of my home loan case.
I am completely satisfied with his service.
1 comment
Relationship manager -Lendi
Hi Sam, thank you for taking the time to leave Mike a five-star review based on your experience. We’re so happy we were able to assist you with your home loan and look forward to assisting you in the future.
Find out how Lendi compares to other Home Loans
Know better, choose better.
willnash279Sydney, NSW
- 3 reviews
- 3 likes
ASK FOR MARK YEO 5 star service
Recently wanted to refinance my mortgage from cba to more competitive option.. Contacted LENDI and eventually was put in touch with Mark Yeo. This guy is your man if you want to refinance. I’m a shift worker and he’s always on the ball. Polite, gets it done in quick time. Mark yeo and LENDI, I can’t recommend highly enough.
1 comment
Relationship manager -Lendi
Hi Will, thank you for taking the time to leave us such a positive review of your experience with the Lendi Team. Here at Lendi, we put customer experience at the forefront of everything we do. We’re ...
Read moreso happy to hear your experience with Mark was in line with what we expect it to be. Please do not hesitate to reach out to us in the future if there is anything further we can assist you with.Amardeep Singh B.Sydney, NSW
A perfect finance company. A helping hand to sort financials.
We are extremely satisfied to have contacted this company. They took us out of big debt and sorted our financials. Down the track, they helped us get to best deal in home loan market. Throughout this, they offered so good professional service, always prompt to communicate. I think we will stick with them for all out future financial deals of the family.. Thanks to them..a lot..
1 comment
Relationship manager -Lendi
Hi Amardeep, great to hear your experience with Lendi was a great one! We’re always doing our best to ensure we keep the process as seamless as possible for our customers, and it’s refreshing to hear...
Read more this was the case for you. Thank you for taking the time to leave us a review. We look forward to assisting you in the future.Very simple and quick
Rachel was a great broker and made the whole process easy. Great online platform and was happy to take all our calls and any questions that we had. Would recommend
1 comment
Relationship manager -Lendi
Hi Kieran, thank you for taking the time to leave Rachel a five-star review based on your experience. We’re so happy we were able to assist you with your home loan and look forward to assisting you in the future.
LouiseSydney, NSW
Great service
Our Loan Specialist, Rishi Nanda provided an excellent level of service. Communication was timely and consistent and Rishi secured a really good interest rate for our loan. We would certainly recommend Lendi and will use them again in the future.
1 comment
Relationship manager -Lendi
Hi Louise, thank you for taking the time to leave Rishi Nanda and Lendi a five-star review based on your experience. We’re so happy we were able to assist you with your home loan and look forward to assisting you in the future!
Great Lendi Team
We would like to thank Shane and the Lendi team that got us through the process for our property. Very consistent as we had a few challenges to deal with ,however they were always in contact and very helpful when required. Their attitude was excellent , and it really makes you feel great with the personal touch they took throughout the whole process . From start to finish & following up which we thought was the most important factor, which gives you peace of mind at the end of the day . Cheers B&D
1 comment
Relationship manager -Lendi
Hi Brett, thank you for taking the time to leave Shane a five-star review based on your experience. We’re so happy we were able to assist you with your home loan and look forward to assisting you in the future.
BettySydney, NSW
Lendo made loan application super easy
My home loan specialist was Rishi Nanda, he made the entire process very easy and customer feedback during the process was excellent, always updating on status, I received no extra or unexpected issues, and was very satisfied with the rate and the entire process in dealing with lendi. Thank you so much for all your wonderful work.
1 comment
Relationship manager -Lendi
Hi Betty, great to hear your experience with Lendi was a great one! We’re always doing our best to ensure we keep the process as seamless as possible for our customers.
Thank you for taking the time...
Find out how Lendi compares to other Home Loans
Know better, choose better.
CarolineGreater Melbourne (Outer), VIC
- 3 reviews
Absolutely 1st class customer service all the way!
Lendi was amazing from start to finish. Matilda Phan is the most professional and efficient staff member of the lendi's team I have ever met. She was caring, understanding and very patient with our home loan. She was very transparent and concise though out the whole process. She made our experience absolutely amazing and always found a solution. Her hard work and perseverance helped us tackle any obstacles we faced. Definitely worth having a great mortgage broker like her. Having her deal with 2 loans for us was smooth sailing. She made our process so easy to deal with. Definite 10 out 10 experience!
Do yourself a favour and ask for her, she is incredible! Thanks Matilda - Your a gem!
1 comment
Relationship manager -Lendi
Hi Caroline, thank you for taking the time to leave us such a positive review of your experience with the Lendi Team. Here at Lendi, we put customer experience at the forefront of everything we do. We...
Read more’re so happy to hear your experience with Matilda was in line with what we expect it to be. Please do not hesitate to reach out to us in the future if there is anything further we can assist you with.Brody M.South East Queensland, QLD
Excellent Communication
Dealt with Rishi Nanda
Refinancing process, clear genuine communication no sales scripts, this made the experience easy. Expectations have been met, competitive rate secured, no hesitation recommending Rishi Nanda to friends.
1 comment
Relationship manager -Lendi
Hi Brody, thank you for taking the time to leave Rishi with a five-star review based on your experience. We’re so happy we were able to assist you with your home loan and look forward to assisting you in the future!
Great Service
Lendi have been amazing. Rishi Nanda was excellent. He responded quickly to any questions or concerns I had and made sure I received a good rate. Very satisfied. Rishi is a great broker!
1 comment
Relationship manager -Lendi
Hi Shane, thank you for taking the time to leave Lendi and Rishi such a great review!
We’re always doing our best to ensure we keep the process as seamless as possible for our customers, so we are ple...
Carol O.Gippsland, VIC
Completely lacking customer service and SLOW
Requests for paperwork prev verified. 2+ weeks no closer to loan, & information is still wrong. Cancelled application: they don’t pick up the phone or use the right email address despite multiple requests & messages both online & over the phone.
1 comment
Relationship manager -Lendi
Hi Carol, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to di...
Read morescuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.ParamGreater Melbourne (Metropolitan), VIC
Easier than I thought , I highly recommend "Rishi Nanda".
I went through a new home loan process with Lendi and was looked after by Rishi Nanda. I appreciate his professionalism, responsiveness, generosity and guidance in helping with he whole process . Myself being new to the whole process - had a lot of silly questions but Rishi was very patient and understanding . My unconditional loan approval came through in 3 days (Already had a conditional preapproval).
I'd highly recommend "Rishi Nanda" in case you decide to call Lendi .
1 comment
Relationship manager -Lendi
Hi Param, thank you for taking the time to leave us such a positive review of your experience with Rishi. Here at Lendi, we put customer experience at the forefront of everything we do. We’re so happy...
Read more to hear your experience was in line with what we expect it to be. Please do not hesitate to reach out to us in the future if there is anything further we can assist you with.BoysareusGoulburn Valley, VIC
- 5 reviews
- 2 likes
Great service provider
Amazing customer service from my Lendi Rep, she was faultless. Brilliant communication, honesty and efficiency. I would highly recommend Lendi.I was offered choices and was able to fully engage in the whole process.
1 comment
Relationship manager -Lendi
Hi there, thank you for taking the time to leave Lendi and the team a five-star review based on your experience. We’re are pleased we were able to make your refinancing journey a smooth one and look f...
Read moreorward to assisting you in the future. Reach out if there is anything you need.Find out how Lendi compares to other Home Loans
Know better, choose better.
Joanne W.Greater Melbourne (Outer), VIC
Amazing Broker
I have just refinance through Lendi and my broker Dorian was amazing. I can't say enough for everything he did to help me get a great deal. He went above and beyond to help get everything happening and swiftly, he is my shining star.
Uploading your documents to their dashboard was made easy, which also kept you up-to-date with the application process.
Lendi are friendly, professional and know their stuff. If you need some advice I'd highly recommend giving Lendi a call today, you won't regret it. I sure didn't!
1 comment
Relationship manager -Lendi
Hi Joanne, thank you for taking the time to leave Dorian and the Lendi team such a great review based on your experience! We are pleased to have made your refinancing journey a smooth and stress-free ...
Read moreone and we look forward to assisting you in the future, so please let us know if we can assist you down the track.Amazing Customer Service - Thomas was Fantastic!
I had no problems with Lendi whatsoever. Thomas kept me updated every step of the way, was always willing to answers all of my silly questions, and went above and beyond to help me refinance my house. I can't say enough about Lendi and in particular, Thomas!
1 comment
Relationship manager -Lendi
Hi Amanda, thank you for taking the time to leave Thomas such a wonderful review. Here at Lendi, we’re always doing our best to ensure we keep the process as seamless as possible for our customers and...
Read more we are happy to hear this was the case for you. Thank you for taking the time to leave us a review. We look forward to assisting you in the future.Donna Metropolitan Adelaide, SA
It was made so easy!
Our broker Rachel was wonderful - full of knowledge and patience! She sourced us a fantastc rate and made the entire process very simple for us. My partner and I have been so impressed with the service - the website is so user-friendly - it doesn't get much easier than having to upload documents! We have appreciated the time and effort Rachel and the Lendi team have shown us - what could be a very stressful and anxious time was made very easy - Thank you Rachel and Team Lendi!
1 comment
Relationship manager -Lendi
Hi Donna, thank you for taking the time to leave us such a positive review of your experience with the Lendi Team. We’re so happy to hear your experience was in line with what we expect it to be. We w...
Read moreill be sure to pass on your feedback to Rachel. Please do not hesitate to reach out to us in the future if there is anything further we can assist you with.LINDA TAYLORGreater Melbourne (Outer), VIC
- 2 reviews
Potentially great for us!
Loan has just been refinanced in the last 24 hours but feel like Lendi was with us every step of the way. Special mention to Fraser who went above and beyond to help with our transition. Very approachable and knowledgeable. Impressed so far!
1 comment
Relationship manager -Lendi
Hi Linda, thank you for taking the time to leave us such a positive review of your experience with the Lendi Team. Here at Lendi, we put customer experience at the forefront of everything we do. We’re...
Read more so happy to hear your experience with Fraser was in line with what we expect it to be. Please do not hesitate to reach out to us in the future if there is anything further we can assist you with.NickraukstsWide Bay-Burnett, QLD
- 2 reviews
Great with our refinance
We've just used Lendi to refinance and found the process really easy. We ended up with a great rate, with the options we wanted. We got responses quickly and all the team at Lendi were patient when we were hard to get hold of to answer questions they had.
1 comment
Relationship manager -Lendi
Hi there, thank you for taking the time to leave Lendi a five-star review based on your experience. We’re so happy we were able to assist you with your home loan and we look forward to assisting you in the future
Questions & Answers
Dipsasked
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Thanks,
Dipti Sheth
1 answer
Relationship manager -Lendi
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
GKrishasked
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
2 answers
Relationship manager -Lendi
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
Hi GKrish,
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Good luck,
Cao
Babakura abatchaasked
What happen to lendi network?
1 answer
Relationship manager -Lendi
Hi Babakura,
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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Relationship manager -Lendi
Hi Peter, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to di...
Read morescuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.