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Baby Train Physical store

Baby Train Physical store

3.5 from 8 reviews

Reviews

3.5

8 reviews
5
(5)
4
(0)
3
(0)
2
(0)
1
(3)
  • Product Quality
    4.2 (5)
  • Return Claim MadeYes (0) · No (6)
  • Customer Service
    3.9 (7)
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Rochelle

RochelleGreater Melbourne (Outer), VIC

  • 2 reviews

Amazing Service!!

published

Best customer service I have ever received! All the staff were so lovely and went above and beyond to help me fit 3 car seats in my car. They assembled my pram for me and I got a great bundle deal. Just really good all round customer service which is quite rare these days. Highly recommend Baby Train to everyone!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBaby Train Dingley Village
See all answers
Denise

DeniseGreater Melbourne (Outer), VIC

  • 2 reviews

BABY TRAIN WRECK!!

published
Customer Service
Product Quality
2 comments
Baby Train
Dee W.Baby Train
Denise
Denise

Well above the others

published

I recommend baby train if, like us, you want a baby store where the staff have expertise in the products sold and will take the time to give you advice and help you make an informed decision on which baby product suits you. This was important to us and we went to 5+ baby shops closer to where we live before we decided to try Baby Train Ringwood based on the online reviews. It was such a relief to find this shop and we ended up feeling comfortable buying a pram and car seat in one weekend after the staff helped us through the process.

Customer Service
Return Claim MadeNo
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Marita

MaritaMelbourne

  • 3 reviews

Parents please do not waste your time going there or purchasing anything from this store.

published

Their customer service is non existent. They claim to value their customers and yet they dont walk the talk when it comes down to it. There are plenty of better stores to purchase baby products from than this one.

1 comment
Baby Train
Dee W.Baby Train

Great service, helpful staff - excellent experience

published

We purchased Maxi Citi baby capsule and the Ergo Omni from Baby Train Ringwood - we received excellent customer service both times. We had an issue with baby capsule and they organised replacement part which arrived promptly and correctly. We received expert advice about the Ergo Omni from Rachael who went above and beyond and understood our needs and product amazingly. Definitely our go-to baby store.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRingwood
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Alyy

AlyyMelbourne

  • 5 reviews

Great service

published

Was in baby bunting for half an hour and being ignored by the staff there
We then off to the Baby train, the sales there was friendly and professional, answered all our questions and we got the car seat within 10mins (cheaper as well)

0 star for baby bunting and 5 star for baby train

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRingwood
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S Adams

S AdamsMelbourne

Went over and above to help me

published

I was let down badly by another Baby store and rang Baby Train in Ringwood
They were so understanding and helpful and had my pram ready to pick up early
The price was wonderful
And the staff very competent and friendly
They put the pram together for me and showed me how to dismantle it for car travel
Will be back for all my baby products
And a big thank you for all your help

Sharon Adams

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBaby Train Ringwood
See all answers
JohannNZ

JohannNZGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 3 likes

Rubbish customer service

published

After buying a stroller from baby train we thought we'd buy our car seat from Baby train as well. This was a few months later. We asked for a price match to ensure we got a competitive offer (like we had done with our stroller) and the lady who seemed like assisting us was an inconvenience replied with 'Nah I won't price match, buy it from wherever else you found it'.....and that's just what we did.

Needless to say, we'll be avoiding Baby train from now on and will happily share our experience with our mother's group.

Customer Service
Return Claim MadeNo
Store LocationDingley Village
1 comment
Baby Train
Dee W.Baby Train
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