Baby Train

If you want to purchase something that is available somewhere else do it to avoid disappointmen – I would give zero stars if I could. We were misled into believing that our pram would arrive on time. I called twice to receive an estimated time of arrival and both times they guaranteed it would arrive in three business days. They seemed kind and trustworthy on the calls, so I believed them and purchased it. However, the pram arrived one week… Read more

after we had left on a six month trip. When I contacted the company for a return or exchange, they rudely refused and did not even bother replying to our emails. I am in absolute shock and disgust by their terrible customer service. If you are thinking of buying something from this company, I suggest finding another shop to avoid disappointment and headaches.

I wish I could give a lower rating to this company – We bought a Phil and Teds mod buggy, which broke in the middle of the bus the brake lever flicked off of it. Despite still being shocked how a 2 months old buggy can break!!! out of nowhere and especially on a moving bus!!! I have contacted to Baby Train and didn't hear back. I really needed a response so I contacted to Phil and Teds and they told… Read more

me that they were happy for us to have a refund or a store credit.

Baby Train tells me that I need to send the pram in my own cost. Which is 180$ shipping cost from Brisbane to Melbourne. This is ridiculous, I was sold a buggy which broke on the second month, a crucial part of it was faulty (THE BREAKS HANDLE!!!!) and I am being told that it was my fault because I bought it online and I should be paying 180$ to the shipment. Also even that Phil and Teds accepted that the buggy was faulty and a refund was due but Baby Train literally tells me they will look and decide once they receive the pram if they can give me a refund or a store credit!!

I will never shop at this store again!!

Wouldn't shop anywhere else!! – I stumbled upon Baby Train accidentally and was so happy with the service and pricing I received! I had already been to many of the bigger stores and the staff were unable to provide service or pricing like Baby Train. I am from the other side of the city and am more than happy to travel there because I know that the staff know their products and… Read more

truly offer a great discounted price - much cheaper than Baby Bunting and similar stores. I was served by Lynne who I was so pleased with - best customer service - she spent over an hour with me going through different products and had such a wealth of knowledge. Being a first time mum I don't really know much about baby products and brands so I found it refreshing that the staff knew so much about their products and didn't just read off a tag like other stores. Will definitely be purchasing any baby related products from here and recommend this 100% to all my friends and family. Thank you Baby Train for all your help and support :)

Best Service Ever!!! – I first walked into baby train when I was 6 months pregnant, I am the first of my friends to have a baby and my partner and I had no idea what we were doing. From the second we walked through the door we were floored at how wonderful the staff were. for the first few visits they practically took our hands and walked us around the store explaining… Read more

every item and why we would or wouldn't need it.

They took countless prams and car seats out to our cars to see how easily we would be able to use them in our every day lives, at one point I was even shown how to swaddle a baby using a teddy bear as a baby.

When we were finally ready to make our big purchases we knew exactly what we were doing, we spent 2.5 hours with a staff member walking us around and helping us collect every item that we needed.

The staff packed our car for us, assembled our pram, installed our car seat on the spot and organised a time to deliver and assemble the custom ordered furniture to us all at significantly less than we had expected to pay.

Whenever my partner or I walk in there we are always greeted by name with huge smiles and theres always someone waiting to give our daughter a cuddle.

I cannot thank Baby Train enough for making the most daunting shopping experience of our lives the easiest as well.

I cannot wait for my friends to have babies so that I get to go shopping there again.

Thanks guys.

Fast and efficient – I ordered a pram thinking it may take a while to arrive and was pleasantly surprised when it arrived within 3 days. The pram is perfect and it’s the lowest price by far on offer. Very happy with the level of service!

Amazing Service!! – Best customer service I have ever received! All the staff were so lovely and went above and beyond to help me fit 3 car seats in my car. They assembled my pram for me and I got a great bundle deal. Just really good all round customer service which is quite rare these days. Highly recommend Baby Train to everyone! Show details

Well above the others – I recommend baby train if, like us, you want a baby store where the staff have expertise in the products sold and will take the time to give you advice and help you make an informed decision on which baby product suits you. This was important to us and we went to 5+ baby shops closer to where we live before we decided to try Baby Train Ringwood… Read more

based on the online reviews. It was such a relief to find this shop and we ended up feeling comfortable buying a pram and car seat in one weekend after the staff helped us through the process.

BABY TRAIN WRECK!! – I picked up 2 car seats for for my twins today. Upon install noticed scuff marks on one of the seats and asked if it was a display model. Upon being promised it was new, I was still unconvinced. I drove home annoyed that I was made to feel like a fool 25 weeks pregnant too!! Then I noticed the 2 car seats are different, different head rests,… Read more

different fonts on the brand writing etc. I went back to ask what was going on. I got told over and over that they are still the same. As you could appreciate I wanted them to match for my twins. The owner (used car salesman), did not apologise or offer any compensation. Just said we could order more and we could come back. I was then furious, feeling really cheated so I asked for a refund and left. Iv since found he was selling really old models for the same price across the street. Taking advantage of pregnant women and thinking we are stupid. Not happy. Highly DO NOT recommend.

Parents please do not waste your time going there or purchasing anything from this store – Their customer service is non existent. They claim to value their customers and yet they dont walk the talk when it comes down to it. There are plenty of better stores to purchase baby products from than this one.

Terrible experience. Purchased a stroller online, cancelled the order due to terrible experience – We purchased a Babyzen Yoyo online. The purchase was more than $500. Got a call on Sunday from a lady advising that it is the internal policy of Baby Train to request copies of drives license and copy of credit card for purchases over $500. Was not offered a direct debit option during this call. I sent a copy of the documents, but have… Read more

deliberately cut off four digits of my card as I was not comfortable of emailing personal docs in full. Got the 2nd call on Tuesday and was advised that they still need the full copies, - objected - was offered direct debit. Was not happy that the direct debit option was not offered in the first place. The lady down the other end acted defensively and it was an unpleasant experience. Requested refund. Went to a competitor.

Absolutely pleased! – I have ordered changing table and received it on third day after purchasing. Customer service is excellent, product it self great and delivery super fast!

Great click and collect experience – Had a great click and collect experience during lockdown when some of the other major baby stores were out of stock and having delays with Australia Post. Will shop here again.

Great service, helpful staff - excellent experience – We purchased Maxi Citi baby capsule and the Ergo Omni from Baby Train Ringwood - we received excellent customer service both times. We had an issue with baby capsule and they organised replacement part which arrived promptly and correctly. We received expert advice about the Ergo Omni from Rachael who went above and beyond and understood our needs and product amazingly. Definitely our go-to baby store. Show details

Great service – Was in baby bunting for half an hour and being ignored by the staff there We then off to the Baby train, the sales there was friendly and professional, answered all our questions and we got the car seat within 10mins (cheaper as well) 0 star for baby bunting and 5 star for baby train Show details

Takes forever to ship orders – Purchased an item online on the 2nd of July and it was only shipped today on the 11th of July. Their website states "Baby Train endeavours to ensure all goods will be delivered within 3 to 7 working days". It's already been 7 working days and they have just shipped the item today so clearly the item will not be delivered within 7 working days. Will not be using again.

Went over and above to help me – I was let down badly by another Baby store and rang Baby Train in Ringwood They were so understanding and helpful and had my pram ready to pick up early The price was wonderful And the staff very competent and friendly They put the pram together for me and showed me how to dismantle it for car travel Will be back for all my baby products And a big thank you for all your help Sharon Adams Show details

Rubbish customer service – After buying a stroller from baby train we thought we'd buy our car seat from Baby train as well. This was a few months later. We asked for a price match to ensure we got a competitive offer (like we had done with our stroller) and the lady who seemed like assisting us was an inconvenience replied with 'Nah I won't price match, buy it from… Read more

wherever else you found it'.....and that's just what we did.

Needless to say, we'll be avoiding Baby train from now on and will happily share our experience with our mother's group.

Baby Bunting Are Big - But Baby Train Are Much Better – Have shopped at Baby Train a few times now after a poor experience with Baby Bunting. Their prices are always great and their service is awesome. I was most impressed with my recent visit where I had a manufacturers issue with my twin pram and the way they dealt with it was fantastic. Baby Bunting might be bigger but I have personally found that the experience at Baby Train is far superior.

Greedy business – Purchased the icandy pram. Received the pram broken and baby train will not take any responsibility. This is first time a business has done this. Higher management will not even talk to the customer or offer a solution. Once they have your money that’s it. Stay away. Don’t waste your money. Any normal business will not let the customer walk away with a faulty item. They are a greedy business.

Slimy, Arrogant, Rude – Purchased a bugaboo board with an adapter, the adapter and board didn't go together as the adapter or board changed styles. I got an old board and a new adapter (or visa versa). In trying to CHANGE the adapter (NO MONEY BACK) I received a call confirming that they would send a new product out and I would send the wrong adapter back in a reply paid… Read more

bag, great! Then I received a call back from a manager where they changed their mind. The reason they changed their mind was because the new delivery address was different from the original. There are several reasons why I gave them a different address, 1. It would be cheaper for them (a Sydney cbd address vs the original regional country address. 2. The original address was a holiday house and only there every second weekend. SO, They wanted me to buy a new product, return the old and then I would get sent the new product and then finally get a refund. Are you serious what a hassle!! So I said just send it to the original delivery address and we'll remove the issue of the "new address". But no, they changed their mind again saying "no this is our policy and that's the way we have to do it, that's what our boss said". So I asked to speak with the boss to explain the situation, which they refused, which I questioned, then changed their mind again saying oh no his in a meeting, to which I said I'll wait for a call back when his finished, to which they said his not the type of boss to take a call. WOW! A boss in the retail business that's not willing to speak to a customer, interesting strategy! Also worthy of a mention is when I explained the original address was a holiday house I received a rude remark of "oh that's nice". No I wasn't boasting, I was trying to give you some background to help you understand and make a better, more informed decision. But great customer support NOT! After defending my position on the matter and refusing to be manipulated by the slimy customer support team that make up the rules as they go, I was told by the manager that called me back, that she would get a manager to call me back...how many managers does it take to make a decision on a $21.95 swap. Yes that's right there is no money changing hands and I'm talking about a $21.95 product. Putting that into perspective, it's about 5 coffees. A mistake that was made by Baby Train by sending my the wrong adapter all of a sudden became my problem! Overall I would have to rate them 0/5 if I could but I will have to settle to 1/5.

Purchased baby PRAM - ABC DESIGN – I recently went to Baby Train here in Moorabbin (Melbourne VIC) and purchased a Baby pram (ABC DESIGN SALSA STREET 2017 MODEL) for the upcoming birth of my son.. I absolutely loved the brand and product purchased and somewhat the service received from the staff [name removed]. I must say she explained everything really well as I was contemplating… Read more

purchasing the ABC design or the Joolz brand one..(cant remember the model)

Anyways moving on I made a small deposit and advised that I would come that week Saturday and make full payment and pick up the pram as well..

All of this was fine till saturday came and we paid in full and when the product was handed to us me and my husband noticed a huge scratch on the pram, So we asked [name removed] if we could get it swapped with another spare one that they had at the back...

I was horrified by the look I received that she had on her face.. She looked like I abused her or something.. (mind you I paid $999.00 for the ABC Design pram.. Now I know this isn't a lot compared to your bugaboo and Joolz but its the service that I received.. I work in customer service myself and if a customer of mine wasn't too happy with something they purchased, I would make sure I would try and help them to get a satisfactory outcome of it and they walk out of the store happy..

Well as in my case I walked out of the store in disgust of how someone could be rude through body language..

Moving on I did get a second piece (brand new from the back) and [name removed] just pushed it to my husband and said "here you go" with all the cardboard box around the handle where we couldn't even fold it down... I then stepped in and said "hmm we need this cut off otherwise I cant get it into he car... She then took it and tried to rip off the cardboard bit that was around the handle bar... realized that she couldn't do it and hence needed scissors..

I walked out of the store in absolute disgust - from friendly staff member to rude manners and body language all because some team member didn't like us asking for another product when there is a huge scratch on it .... If that were the case I may as well have purchased something second hand. I purchased it brand new from a store... so I expect service!!

Such Amazing Service! – Awesome service, gee the staff know everything! Shopping now for my 3rd child, (a beautiful little girl), thank goodness for Baby Train. I’ve shopped at many baby shops before but have never had such brilliant service and product knowledge. I’ve now found the best pram – ABC Design Salsa 4, and an awesome car seat. They installed it for me on… Read more

the spot even though it was closing time. They went out of their way to make sure I was sorted when I know they had families to get home to. Cannot recommend Baby Train enough, if you want the best service and best advice then you must go to Baby Train!

service improvement – we bought car safety seat its very good quality and reliable. However, they should fit in car without any cost. even though, you buy from the shop they charge for fittings.

Great customer service and fantastic advice! – Recently upgraded to an ABC Design double pram which we found baby train had on special. The customer service I received over the phone was fantastic and so genuinely friendly! We ended up being guided to an very cheap alternate/additional product for the pram (that was not once suggested to us at any Sydney store) that meant we could use the… Read more

specific ABC design pram we wanted safely for our newborn. Saved us having the bother of buying a capsule/adaptors or the hassel of hiring which we believed to be our only option thanks to greedy Sydney stores we went to enquire at! We ended up paying a small shipping fee from Vic To Nsw and saved us hundreds in the end. So pleased and will continue to shop online with these guys! 5 stars!

Hidden postage costs – I bought a product from baby Train because it was cheaper than from the manufacturer, but the postage cost wasn't calculated when I purchased it and then I got a phone call saying postage was $25, which brought the total cost to MORE than the manufacturer's cost.

Wonderful online service – I've shopped online twice now with Baby Train for really big purchases and have been so impressed with their service. They phoned me to follow up online orders each time and to confirm all the details etc. My items were dispatched the next day and arrived really fast with great tracking. They really seem to care about their customers and provide… Read more

great service. I wouldn't hesitate to buy from them again. Their prices have always been the best I can find . Great shop!

Best service ever! – We purchased the ABC zoom pram about 6 months ago and unfortunately had an issue with the frame. A quick call to check and we came in the same day. The staff were very helpful and dealt with the issue right then and there. I was expecting a huge waiting time but they saw to it in no time at all. Couldn't ask for better service!

Rude inexperienced Business Owners – We purchased 2 baby seats, our requirements were the ability to position the seat in both front and rear facing positions. Based on the assistants recommendation we purchased the 2 seats and were provided with the wrong products. Despite buying the seats 12 months ago we have only just had the opportunity to use them however when we installed… Read more

found they could not be forward facing. We contacted Management and their response was " bad luck", and did not offer to provide the seat we paid for nor to offer a refund despite one of the seats not ever being used.

If all companies treated their customers like Baby Train- no one would be in business. An absolutely unprofessional experience- definitely not a customer focused operation. The owners would not take our call.

Truly Personalized Service! highly recommend!!! – I heard about baby train through a friend and I so glad I did! From the moment I walked in I felt looked after. I was looked after [name removed] at baby Train Moorabin. [name removed] took great attention to detail and offered a number of Cots to suit us. As I am having multiples I asked if she could do a better price. .without a hassle… Read more

she checked with Management and gave me her best price. I was impressed with how easy she made it all. I purchased all that I needed on the day. I am greatful I found this store, you will not get the same service at other I will guarantee you.

What a great find! – We came across this store looking to try the icandy pram range - and so happy that we did! Not only did they stock the perfect pram for us but they were able to provide us with everything else we needed to. The customer service is impeccable and they are very competitive on price. The advice provided to us whilst we were in the store made all our… Read more

purchase decisions very easy. I wouldn't consider going anywhere else. I look forward to my next shopping experience there.

Love my ABC Zoom Double Pram – Absolutely love my pram fit for both my boys (3years and 4months old) I bought this item about 3 months ago and don't regret a thing. It's light weight, easy to push, holds both boys that can face either way with one laying down one sitting up etc or both laying down :) I've had numerous amounts of comments and compliments on the style and the… Read more

fact that it fits all my shopping in the bottom compartment.

The staff at Baby Train Moorabbin were so helpful and friendly, I would highly recommend to visit them if you're in need of any baby goods especially this pram!

A happy experience – My husband and I recently visited Baby Train Moorabbin and after not getting much help in other stores we had been in before we were most impressed by the helpful staff. The customer service went above and beyond our expectations and no request went unanswered. The staff took so much time to help us out, demonstrating and explaining all features… Read more

and benefits of different products.

We will be highly recommending Baby Train to all of our friends and family!!

Worst customer service – I purchased over $2000 from Baby Train while I was pregnant. I had purchased a baby capsule and hadn't planned on purchasing a car seat however the sales lady suggested I do. I wish I hadn't. My baby girl arrived healthy however after a month she was a bit "floppy" as the doctor said, however thought she would get better. After that we have… Read more

had issue after issue and my baby has not improved much and is developmentally delayed. She can't sit or hold her head up amongst other issues. My husband passed by Baby Train to purchase something else and told Baby Train about her medical issues and that we required a rear facing car seat as she cannot sit in the forward facing car seat that we had purchased. He was advised that they would exchange the car seat for a rear facing car seat. So I travelled to Baby Train with the car seat that we had, over 30 kms from my house where I was told that they wouldn't exchange the seat as it was over 30 days sinceI had purchased it which is their policy. All they said was that they were sorry and that they would advise all their staff of their policy since we had been told otherwise. I left extremely upset considering how hard everything has been with my baby girl and to have travelled all the way to Moorabbin, when I don't have the time or the energy for useless trips. And I was stuck with a car seat I couldn't use. One of my girlfriends called to speak to the owner within an hour and he wouldn't even take her phonecall. We couldn't believe that he didn't have the courtesy to take a phonecall. This same girlfriend had purchased her baby furniture and products from Baby Gallery in Clayton and she asked the owner Mary if she would exchange the car seat. And she said yes. I exchanged the car seat and now have a rear facing car seat. Mary was amazing and so compassionate. I couldn't believe that she exchanged it despite the fact I had purchased nothing from her store and that she would make no money on the car seat that I exchanged. What an amazing woman and business. I won't be purchasing anything from Baby Train again. I will not benefit the owner who has no ounce of understanding or compassion and would not even take a phonecall.

Information that was given was incorrect; owner would not talk to us; for a business that sells most of their products to pregnant women, they have no understanding when life does not go according to plan.

Nice staff – After our bad experience at baby bunting we though we would try baby train for our funiture goods. The lady was very helpful and had great product knowledge on everything. If you join their club for $50 you receive discount and a free nappy bin. As we wanted to purchase quite a few things they gave a better price than members deals. The only… Read more

one downside is the range isn't as big as baby bunting but they can order other things in that they don't have there. Service and price Not a full range of products

Extremely grateful – A massive thanks to Karen and Jess for the fabulous service you gave to us. Will always shop with Baby Train in the future.