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Baby Train
3.6 from 35 reviews

See the Best Mother & Baby Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(19)
(2)
(3)
(2)
(9)
  • Incentivised Review Yes (0%) · No (100%)
  • Product Quality
    5.0 (3)
  • Return Claim MadeYes (0) · No (6)
  • Customer Service
    4.2 (5)

Well above the others

published

I recommend baby train if, like us, you want a baby store where the staff have expertise in the products sold and will take the time to give you advice and help you make an informed decision on which baby product suits you. This was important to us and we went to 5+ baby shops closer to where we live before we decided to try Baby Train Ringwood based on the online reviews. It was such a relief to find this shop and we ended up feeling comfortable buying a pram and car seat in one weekend after the staff helped us through the process.

Customer Service
Return Claim MadeNo

Marita

MaritaMelbourne

  • 3 reviews

Parents please do not waste your time going there or purchasing anything from this store.

published

Their customer service is non existent. They claim to value their customers and yet they dont walk the talk when it comes down to it. There are plenty of better stores to purchase baby products from than this one.

1 comment
Baby Train
Dee W.Baby Train
Artem

ArtemSydney Surrounds, NSW

  • 3 reviews

Terrible experience. Purchased a stroller online, cancelled the order due to terrible experience.

published
Return Claim MadeNo
2 comments
Baby Train
Dee W.Baby Train
Artem
Artem

Great service, helpful staff - excellent experience

published

We purchased Maxi Citi baby capsule and the Ergo Omni from Baby Train Ringwood - we received excellent customer service both times. We had an issue with baby capsule and they organised replacement part which arrived promptly and correctly. We received expert advice about the Ergo Omni from Rachael who went above and beyond and understood our needs and product amazingly. Definitely our go-to baby store.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationRingwood
See all answers

Alyy

AlyyMelbourne

  • 5 reviews

Great service

published

Was in baby bunting for half an hour and being ignored by the staff there
We then off to the Baby train, the sales there was friendly and professional, answered all our questions and we got the car seat within 10mins (cheaper as well)

0 star for baby bunting and 5 star for baby train

Product Quality
Customer Service
Return Claim MadeNo
Store LocationRingwood
See all answers

Stefan

StefanSydney, NSW

  • 10 reviews
  • 10 likes

Takes forever to ship orders

published

Purchased an item online on the 2nd of July and it was only shipped today on the 11th of July.

Their website states "Baby Train endeavours to ensure all goods will be delivered within 3 to 7 working days". It's already been 7 working days and they have just shipped the item today so clearly the item will not be delivered within 7 working days.

Will not be using again.

1 comment
Baby Train
Dee W.Baby Train

S Adams

S AdamsMelbourne

Went over and above to help me

published

I was let down badly by another Baby store and rang Baby Train in Ringwood
They were so understanding and helpful and had my pram ready to pick up early
The price was wonderful
And the staff very competent and friendly
They put the pram together for me and showed me how to dismantle it for car travel
Will be back for all my baby products
And a big thank you for all your help

Sharon Adams

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBaby Train Ringwood
See all answers

JohannNZ

JohannNZGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 3 likes

Rubbish customer service

published

After buying a stroller from baby train we thought we'd buy our car seat from Baby train as well. This was a few months later. We asked for a price match to ensure we got a competitive offer (like we had done with our stroller) and the lady who seemed like assisting us was an inconvenience replied with 'Nah I won't price match, buy it from wherever else you found it'.....and that's just what we did.

Needless to say, we'll be avoiding Baby train from now on and will happily share our experience with our mother's group.

Customer Service
Return Claim MadeNo
Store LocationDingley Village
1 comment
Baby Train
Dee W.Baby Train
Steven Lord

Steven LordMelbourne

Baby Bunting Are Big - But Baby Train Are Much Better.

published

Have shopped at Baby Train a few times now after a poor experience with Baby Bunting. Their prices are always great and their service is awesome. I was most impressed with my recent visit where I had a manufacturers issue with my twin pram and the way they dealt with it was fantastic. Baby Bunting might be bigger but I have personally found that the experience at Baby Train is far superior.

  • Verified customer

Greedy business

published

Purchased the icandy pram. Received the pram broken and baby train will not take any responsibility. This is first time a business has done this. Higher management will not even talk to the customer or offer a solution.
Once they have your money that’s it.
Stay away. Don’t waste your money.
Any normal business will not let the customer walk away with a faulty item.
They are a greedy business.


  • Verified customer

I wish I could give a lower rating to this company

published

  • Verified customer

Slimy, Arrogant, Rude

published

Sharon

SharonMelbourne

Purchased baby PRAM - ABC DESIGN

published

Fefe

Fefe

  • 2 reviews
  • Verified customer

Such Amazing Service!

published

Awesome service, gee the staff know everything! Shopping now for my 3rd child, (a beautiful little girl), thank goodness for Baby Train. I’ve shopped at many baby shops before but have never had such brilliant service and product knowledge. I’ve now found the best pram – ABC Design Salsa 4, and an awesome car seat. They installed it for me on the spot even though it was closing time. They went out of their way to make sure I was sorted when I know they had families to get home to. Cannot recommend Baby Train enough, if you want the best service and best advice then you must go to Baby Train!

jpnpatel

jpnpatelmelbouene

  • 9 reviews
  • 6 likes

service improvement

published

we bought car safety seat
its very good quality and reliable. However, they should fit in car without any cost.
even though, you buy from the shop they charge for fittings.

Sydney Mum

Sydney MumNorthern Beaches

  • 4 reviews
  • Verified customer

Great customer service and fantastic advice!

published

Recently upgraded to an ABC Design double pram which we found baby train had on special. The customer service I received over the phone was fantastic and so genuinely friendly! We ended up being guided to an very cheap alternate/additional product for the pram (that was not once suggested to us at any Sydney store) that meant we could use the specific ABC design pram we wanted safely for our newborn. Saved us having the bother of buying a capsule/adaptors or the hassel of hiring which we believed to be our only option thanks to greedy Sydney stores we went to enquire at! We ended up paying a small shipping fee from Vic To Nsw and saved us hundreds in the end. So pleased and will continue to shop online with these guys! 5 stars!


Hidden postage costs

published

I bought a product from baby Train because it was cheaper than from the manufacturer, but the postage cost wasn't calculated when I purchased it and then I got a phone call saying postage was $25, which brought the total cost to MORE than the manufacturer's cost.


Extremely grateful

published

A massive thanks to Karen and Jess for the fabulous service you gave to us. Will always shop with Baby Train in the future.


Katherine

KatherineAdelaide

  • 7 reviews

Wonderful online service

published

I've shopped online twice now with Baby Train for really big purchases and have been so impressed with their service. They phoned me to follow up online orders each time and to confirm all the details etc. My items were dispatched the next day and arrived really fast with great tracking. They really seem to care about their customers and provide great service. I wouldn't hesitate to buy from them again. Their prices have always been the best I can find . Great shop!


Bonnie

BonnieMelbourne

  • 2 reviews

Best service ever!

published

We purchased the ABC zoom pram about 6 months ago and unfortunately had an issue with the frame. A quick call to check and we came in the same day. The staff were very helpful and dealt with the issue right then and there. I was expecting a huge waiting time but they saw to it in no time at all. Couldn't ask for better service!


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