Decent range and quality products
I saw a few negative reviews below about price matching and refunds, but cant really speak on those as i haven't experienced it.
I have found the staff friendly and helpful. I also found the range of products to be good, and the quality of the products i purchased to be high.
Even 1 star is too much. No refund?
Please don't go there. They have return and refund policy but it is 'no return and refund'. We bought a stroller and after that we found a faulty. We took it and asked them a return, but they said they need to send it to the head office first. We needed it in 2 weeks but they didn't keep the time, we couldn't use it in time, they even didn't call us. We had to chased them every time. And after we chased them they said 'we fixed it , take it, no refund, no return'. They took our right to choose a return without asking. The attitude is so bad, slow following, very unorganized. They have never apologized, ignored all my email communication. And they still insist nothing was wrong, they refused a refund. So I am preparing to report them to ACCC and Ombudsman. That's their limit.
The refund and return policy is ridiculous in this shop; you either get an exchange or a store credit for your purchased item. I wouldn't have purchased from this shop, if I was aware of their policy in the first place.
Would not price match.
Store would not honour their "Price Match Guarantee". In the end, it was a matter of $50 and store manager made us walk. Wasted trip.
Never Going Again
Like everyone else has said.. store manager is very unhelpful. Didn't offer me a credit note/exchange like other baby stores do. Will never shop here again!
Can't believe all the negative reviews! I found the service was by far the best I recieved so far! I am newly pregnant and went into babyland looking for prams/capsual and a cot. The lady who helped me was fantastic- she showed me their great range of prams and the positive and negatives of each one and got me to put each one up and down! Overall I was extremely happy with the service.
Stay away from this shop
Very rude store manager not willing to be helpful or show any understanding of any sort, no level of customer service ,the attitude she showed was appalling considering how much money we had spent ,never again ,do not shop here you don't need the upset ,save yourself and go elsewhere
Great service and price
Reading through the other reviews I can't believe we all shopped at the same place. I've bought a double pram, covers, capsule adapter, travel bag etc there and they have happily price matched online stores (do your research!), ordered products in quickly (no risk of online stores just not delivering - been there done that!) and been a general pleasure to deal with. I took my sister in law there to select a pram and car seat when she was expecting and the staff were brilliant helping her make a decision.
Great price (only if you get them to price match), great service
Staff come to work sick at a baby store!
I'm upset that the staff member who served me and my baby today was full of cold and still came to work at a baby shop! So much for trying not to spread germs to babies and pregnant woman. They aren't a very friendly store and I agree with all comments. Will not return.
Poor infection control, unfriendly
Dreadful dreadful service. Like other reviewers have mentioned, this store will not accept when they make mistakes and don't offer refunds even if the product is faulty. Im all for supporting your local store, but seriously just steer clear of this one. The word bully comes to mind to describe the store manager. If you are looking to set up your nursery or purchase a pram just don't risk it - go somewhere else.... otherwise you will end up like the rest of us unhappy out of pocket customers putting reviews on this website.
They do have a reasonable range of stock
Staff - they just have no idea.
No refund but offer credit
Babyland Ossie Park...Staff were helpful....but just make sure you buy and choose correctly. I have bought many products from them. The only problem i've had was that they will not offer refund , but will do credit purchase. After arriving home with the item my wife informed me that it was not needed and that we've already got one.
Worst Baby Store Ever
What can I say about this store except avoid at all costs the attitude of the store manager is appalling. They sold my partner a product that didn't perform the function that it was supposed to (i.e. did not fit on the pram we bought it for) when she tried to return the product for a refund they said that refunds were against store policy despite the WA consumer law being displayed on the wall which contradicted this statement. I returned to the store to explain the situation and was confronted by a rude, uncooperative store manager who seemed to have a general disdain for both me and my rights as a consumer. I have three children under 2 and to be quite frank have better things to do with my time. I will be pursuing the matter through the department of consumer protection but thought I should warn others in advance do not shop at this store.
Terrible service, terrible attitude, disdain for the rights of the consumer
Babyland Osborne Park .., conclusion after having the misfortune of visiting and buying stuff from this store ... stay away. Very bad attitude towards customers (especially the store manager - she is just arrogant, rude and totally unhelpful .. likes to say a lot of "No we cannot help". What a bad experience.
Rude, arrogant, smug, totally unhelpful
This is the nastiest store I have ever visited. I went to the store a little late he lady their just turned up her nose and locked the door. She acted as if I was going to spend money in the store. Probably. It was race thing at least show some courtesy.
Rude. Bad service.
No refund or exchange.
would not provide refund or exchange on defective product. requried us to take product in several times for repair before considering a refund or exchange, then refused to provide a refund or exchange when product was still not fixed. Said that Babyland had no responsilibility for selling defective product. I could go on.
Bad / non-existent warrranty service, unhelpful
We have shopped at the Osborne Park Babyland for the last 3 years and have always received great friendly service. From the first visit to the store the advice has been very professional and polite. In choosing the big ticket items require for a new born the service provided was about ensuring we select the right item rather than up selling. We will always recommended Babyland Osborne Park to our friends.
Too many things to choose from.
Launceston's primary baby shop makes trip to Hobart/Devonport worthwhile
We have two little children (haven't stopped there), and as new-ish parents, rely on the range, quality and above all, the service and knowledge that comes from a well managed baby shop. Unfortunately, this is not available at Babyland Launceston.
We believe in 'keeping it local' as much as possible, so against our better judgement, keep going back to this same store in the hope something will be different. It never is.
To their credit, their range of brands and stock levels are good, but I would be hard pressed to recall ruder and less enthusiastic staff anywhere I've been. They know little about what they sell (this has been tested and a number of visits) and they are also reluctant to serve or take money. They just can't be bothered.
New parents will spend thousands getting ready for the new arrival, and when they have a good relationship, will continue to go back time and time again to spend more. It needs to be a magic experience for little families, but in this case it falls well short. We have tried, but failed to purchase anything from this store. This is a shame, because even though there are other baby shops in Launceston, they specialise primarily in boutique offerings. Babyland is the 'bread and butter' store in town, but the poor level of service, the constantly frowning staff members and the lack of product knowledge means we travel primarily to Stork Talk in Devonport to make our key purchases.
I believe they have a sister store in Hobart- I can't offer an opinion on their performance at this stage. But it's a shame Babyland Launceston does not offer a better experience
Satisfactory range of products
Poor knowledge, profound lack of service or enthiusiasm...
As a mum to be all baby shops seem to blend into one, the Babyland store and their staff were most helpful. I will shop there again
Excellent Range, Friendly staff
Couldnt fault anything
Agree with previous reviewer, staff can be quite rude but I do find myself going back as they do have a good range and are well stocked. I received some good help with prams.. but have been ignored most other times.
They have a great range and carry some things other stores don't.
More expensive than other places for exactly the same things, staff are unwilling to help
If the staff were not so rude this would be the best store in perth, have a wonderful range. Only problem is that prices are a bit more here, which you wouldnt mind paying if the staff were nice
good range, well layed out store
staff not friendly and can be a bit rude
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