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Babyland

Babyland

2.0 from 23 reviews

See the Best Mother & Baby Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
4
4 star
1
3 star
2
2 star
1
1 star
15

Paul

PaulPerth, WA

  • 11 reviews
  • 3 likes

Decent range and quality products

published

I saw a few negative reviews below about price matching and refunds, but cant really speak on those as i haven't experienced it.
I have found the staff friendly and helpful. I also found the range of products to be good, and the quality of the products i purchased to be high.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOsborne Park
See all answers

Lisa C

Lisa CPerth, WA

Even 1 star is too much. No refund?

published
Product Quality
Return Claim MadeYes
Nassim

NassimAtwell

  • Verified customer

Return policy

published

The refund and return policy is ridiculous in this shop; you either get an exchange or a store credit for your purchased item. I wouldn't have purchased from this shop, if I was aware of their policy in the first place.

Would not price match.

published

Store would not honour their "Price Match Guarantee". In the end, it was a matter of $50 and store manager made us walk. Wasted trip.


Never Going Again

published

Like everyone else has said.. store manager is very unhelpful. Didn't offer me a credit note/exchange like other baby stores do. Will never shop here again!


Ashleigh

AshleighPerth

  • 8 reviews
  • 3 likes

Great service

published

Can't believe all the negative reviews! I found the service was by far the best I recieved so far! I am newly pregnant and went into babyland looking for prams/capsual and a cot. The lady who helped me was fantastic- she showed me their great range of prams and the positive and negatives of each one and got me to put each one up and down! Overall I was extremely happy with the service.


Bbetsy

Bbetsyjoondalup

Stay away from this shop

published

Very rude store manager not willing to be helpful or show any understanding of any sort, no level of customer service ,the attitude she showed was appalling considering how much money we had spent ,never again ,do not shop here you don't need the upset ,save yourself and go elsewhere


Great service and price

published

Reading through the other reviews I can't believe we all shopped at the same place. I've bought a double pram, covers, capsule adapter, travel bag etc there and they have happily price matched online stores (do your research!), ordered products in quickly (no risk of online stores just not delivering - been there done that!) and been a general pleasure to deal with. I took my sister in law there to select a pram and car seat when she was expecting and the staff were brilliant helping her make a decision.
Great price (only if you get them to price match), great service

Manxy

ManxyPerth

  • 3 reviews
  • 1 like

Staff come to work sick at a baby store!

published

I'm upset that the staff member who served me and my baby today was full of cold and still came to work at a baby shop! So much for trying not to spread germs to babies and pregnant woman. They aren't a very friendly store and I agree with all comments. Will not return.

Poor infection control, unfriendly

JAA

JAA

  • 3 reviews
  • 2 likes

Terrible

published

Dreadful dreadful service. Like other reviewers have mentioned, this store will not accept when they make mistakes and don't offer refunds even if the product is faulty. Im all for supporting your local store, but seriously just steer clear of this one. The word bully comes to mind to describe the store manager. If you are looking to set up your nursery or purchase a pram just don't risk it - go somewhere else.... otherwise you will end up like the rest of us unhappy out of pocket customers putting reviews on this website.
They do have a reasonable range of stock
Staff - they just have no idea.


Phil

Phil

  • 2 reviews
  • 2 likes

No refund but offer credit

published

Babyland Ossie Park...Staff were helpful....but just make sure you buy and choose correctly. I have bought many products from them. The only problem i've had was that they will not offer refund , but will do credit purchase. After arriving home with the item my wife informed me that it was not needed and that we've already got one.


Owen

OwenPerth

  • 2 reviews
  • 1 like

Worst Baby Store Ever

published

Terrible service

published

Babyland Osborne Park .., conclusion after having the misfortune of visiting and buying stuff from this store ... stay away. Very bad attitude towards customers (especially the store manager - she is just arrogant, rude and totally unhelpful .. likes to say a lot of "No we cannot help". What a bad experience.

Rude, arrogant, smug, totally unhelpful


Nasty staff

published

This is the nastiest store I have ever visited. I went to the store a little late he lady their just turned up her nose and locked the door. She acted as if I was going to spend money in the store. Probably. It was race thing at least show some courtesy.

Rude. Bad service.

No refund or exchange.

published

would not provide refund or exchange on defective product. requried us to take product in several times for repair before considering a refund or exchange, then refused to provide a refund or exchange when product was still not fixed. Said that Babyland had no responsilibility for selling defective product. I could go on.

Bad / non-existent warrranty service, unhelpful

HugoB

HugoBPerth

  • 2 reviews
  • 5 likes

Great Service

published

We have shopped at the Osborne Park Babyland for the last 3 years and have always received great friendly service. From the first visit to the store the advice has been very professional and polite. In choosing the big ticket items require for a new born the service provided was about ensuring we select the right item rather than up selling. We will always recommended Babyland Osborne Park to our friends.
Great service
Too many things to choose from.


grump

grumpTasmania, 7250

  • 4 reviews
  • 4 likes

Launceston's primary baby shop makes trip to Hobart/Devonport worthwhile

published

Excellent

published

As a mum to be all baby shops seem to blend into one, the Babyland store and their staff were most helpful. I will shop there again
Excellent Range, Friendly staff
Couldnt fault anything


OK

published

Agree with previous reviewer, staff can be quite rude but I do find myself going back as they do have a good range and are well stocked. I received some good help with prams.. but have been ignored most other times.
They have a great range and carry some things other stores don't.
More expensive than other places for exactly the same things, staff are unwilling to help


hellohunny

hellohunny

  • 3 reviews
  • 1 like

Bad

published

If the staff were not so rude this would be the best store in perth, have a wonderful range. Only problem is that prices are a bit more here, which you wouldnt mind paying if the staff were nice
good range, well layed out store
staff not friendly and can be a bit rude


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