Babyworth

Over a month has past and my online order hasn't even been processed. Can't cancel it online. Sent numerous emails to find out what was happening with no reply. Phoned the store, the person said they would ring me back with an update on my order in an hour. No call back. Emailed and sent through a comment on the website to cancel the order. Stay away from this company is my advice. Show details

Still waiting for a bassinet mattress almost 3 months later. They don't answer your queries and nothing has been shipped. Show details

I have been waiting 6 weeks for my order. Every time I ring they are vague about it

Wish I had read these reviews before ordering. Ordered products from Babyworth 4 months ago, which were never received. When I emailed to follow up they advised one of the products was out of stock and when I responded I never heard from them again despite emailing several times. Shipping company amarex then advised order had been delivered when… Read more

it hadn’t, I checked with them and they said the parcel had been returned to sender. Had enough and requested refund through PayPal in the end which I luckily got. Don’t waste your time ordering through this company I believe it’s a scam, they advertise products they don’t have and then don’t reply

Never buy from them – They wasted my time they didn't have stock and on the website said yes and the shop customer service absolutely rubbish DO NOT buy from them u will never get ur items avoid at all cost don't waste ur time chasing items don't exist

Do not order from here! – We ordered a cot mattress several weeks ago from them. They said it would be delivered but it was a no show and the tracking details we received from Aramex didn't receive any information. We called Babyworth several times and were always told it would be delivered the next day but it has never been delivered. At this stage, they don't seem to… Read more

know where the order is and are saying they are waiting for it to be returned by Aramex to them before they can try and ship it again via another service.

Don't get stung by this company – We ordered a cot mattress a week ago with a no show & no answers to our emails and phone calls. Decided to call in to the Sydney "shop" at Peakhurst. No shop at all. we walked down a lane between some dodgey storage units and spotted a man, We asked him about Babyworth and he said that was here. Pointing to a non descript door. It was an Aladins… Read more

Cave of assorted "stuff". When we showed him on our phone the copy of our order, he miraculously produced a mattress of the size we ordered. I seriously think that if we had not attended the "warehouse", we would not have received the product we ordered. They as as dodgey as. Do not even bother ordering from them as you will probably never see your stuff. We were just lucky that we came across the guy who was there. We were just lucky with our timing.

Do not order from them. Fake store – I purchased baby high chair from them and apart from the order confirmation never received anything. Tried to contact them but all attempts are unsuccessful , not replying to emails not answering phones.

DO NOT ORDER FROM HERE – I ordered a bassinet mattress on October 17th and still have not received the item. I’ve had my baby and had to rave out to find an alternative option. Paid in full with $10 postage, they keep ignoring my calls or if they answer they say they will call me back or organise a refund but never hear anything. Can’t believe so many other people have had a bad experience - surely there is something we can do?!

Stay away, no contact, no service, no product – I ordered a couple of frames over 3 weeks ago, which were "shipped" within a week supposedly via Aramex. The tracking number is non-existent, and despite trying to contact this company via chat, phone and whatsapp, I have received zero communication back via either chat or whatsapp, and phone constantly goes to voicemail. On the one occasion that… Read more

the phone was answered, they said they would call me back in 20 minutes. I am still waiting 48 hours later for this return phone call.

Do yourself a favour and stay far away from this company if you actually would like to receive your products. I have been patient for over 2 weeks now, however my patience has now run out.

My next stop is to request a full chargeback on my card. I would rather pay a higher price for a reliable service where I can be assured that my ordered products will actually show up!

I made a mistake by not reading the reviews and comments prior to ordering, which I usually always do. Buyer beware!!!

Absolutely shocking quality of wood and product – Pitched the bundle set cot, change table and set of drawers and not only was it an absolute nightmare to put together but it is falling apart. It was a gift from some body so definitely will not be recommending this company to anyone.

poor quality – I am very disappointed in the quality of the dresser for an item that cost $359 the holes are not square causing the item to be off centre and unbalanced. Screws puncture through the bottom of the draws creating sharp points inside the draws and the timber to split. The bottom section of the draws does not fit the front panel as the base is… Read more

square and the section it needs to be inserted into is rounded.

The screws provided that support the bottom of the draws are not long enough to go through the bottom section creating no structural support

Dowls have been supplied with no option of use as there is no place for these to provide additional support to the frame

As baby furniture this is highly unsafe to have sharp objects pocking out and splintering wood

Do not trust -ignoring all calls & emails for returns – Bought the wrong picture frames and want to return them brand new unopened in the box. Their emails all returned back to me so you cannot contact them and they never return any call or email from their chat. Got through to a person on my phone and he promised twice to send me a return slip which I've never received - they now block my number so I cannot get through to them at all. Avoid like the plague. Show details

Babyworth are corrupt DO NOT use them – Purchased a change table. It was faulty and they would not return it. I contacted them and they said they’d send a return mail slip but never did. They are not answering my calls or emails now. The company should not be trading in Australia. This item I bought was not of merchantable quality. The screws did not fit at all. When called they… Read more

said to go to hardware store and buy glue to put it together instead. Admitted the screws were wrong. Lied about sending a return slip to return and never emailed it through. Babyworth are selling items that are not of merchantable quality and conducting illegal transactions. The change table is not fit for use and should not be sold. Have ignored all further phone calls and emails. Are not contactable to return money for a product that cannot be used. Babyworth are in breech of consumer law. Under the Australian Consumer Law which states businesses must meet a set of basic rights called consumer guarantees when they sell products or services. Would not recommend using this company they will just take your money.

Beware – Please don’t give them any business they are a very dishonest horrible company. Got a very faulty cot after many months of complaining I eventually got them to agree it was faulty and agreed to return it and get a refund it been 12 months now and still no refund no replies to emails and phone call. Show details

0 stars – They supplied products that were damaged and agreed to pick up the damaged item and supply a new one. Then they never did it and started to ignore my emails and calls. Now the cot is also breaking. Terrible company with terrible furniture customer service