Back Market
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Back Market refuses ACL rights and leaves customers without a working phone I purchased an iPhone 14 from Back Market and it arrived with major faults — shutting off every time it was set down, only restarting when plugged in, and producing blurry, unfocused photos. When I requested a replacement or refund under my rights in the Australian… Read more
Consumer Law, Back Market refused unless I first returned the phone and went without any device for an unknown period.
This is the exact “significant inconvenience” the ACL is designed to prevent.
They repeatedly insisted on an internal process that has nothing to do with the law, the same pattern I’ve since discovered in many other reviews: slow inspections, no workable temporary solution, and customers left without phones for weeks.
Back Market advertises reassurance and “refurbished done right,” but when something goes wrong, they put their own procedures above consumer rights.
I would strongly caution anyone considering purchasing here. If your device is faulty, expect to fight for your legal rights.
Wrong band, ordered white, received black. Bought the watch which supposedly is in excellent condition and had a big scratch and some others on the screen. Not happy at all. Show details
So I purchased a refurbished laptop . It was what I thought a reasonable deal . I got the tracking number . All seemed to be going well. Until I got a message from Austpost that the seller has intervened and the package is being redirected- I got in touch with Backmarket thru their website and told them what’s happened- they said it’s all good -… Read more
happens all the time it’s coming your way soon - don’t worry . This is now 2 weeks post order. Then I get this Aust post notification that the parcel has been delivered. I contacted Backmarket- they then contacted the seller and Hallelujah!!!! They had for some reason recalled the parcel and were now issuing a refund - which will take probably a week to process !!!!. In the meantime I have to wait without a computer - and no money to order a new one !!!!!. I expressed my dissatisfaction and they offered a 5% discount on my next order - ha ha ha . I don’t think there will be a next order with BACKMARKET
Great service from the supplier. Placed the order on a Saturday and received it on Wednesday, not even express delivery. I was kept informed all along the way. Phone is in very good condition and so far is working well
Bad AVOID – Brought an Apple Watch SE 2nd gen. The watch would Not turn on or charge. I requested refund and returned it. Once seller received it back in stead of a refund I got an auspost msg to Say he sent me another package NOT REFUNDED ME. 100% dodgy and am reporting this company
Faulty products and no customer service available – SCAM WARNING; purchased a Dell Laptop and the battery was faulty/did not work when received. Impossible to contact and no customer service/telephone number or address is available. Have reported the business to Dept of Fair Trading. Show details
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Back market also messaged me to say I was past the 30 day initial withdrawal so I was only entitled… Read more