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Bank of Queensland Low Rate Visa

Bank of Queensland Low Rate Visa

Bank of Queensland Low Rate Visa
1.7

2 reviews

Positive vs Negative
0%50%50%
Transparency ?
1.0
Customer Service
2.0
Rates and Fees
2.0
Rewards
1.0
Online Experience
1.0
Application Process
3.0
Relatively low 13.49% p.a. Interest Rate on purchases and $55 Annual Fee
0% p.a. on Balance Transfers for 6 months & No Balance Transfer Fee
3.4% International Transaction Fee
No attached rewards program

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2 reviews
Ross Clark
Ross Clark VIC 106 posts
 
Customer Service
Rates and Fees
Application Process

DECEPTIVE – 18 months ago I asked my local BOQ to provide me with a low interest credit card, as back up for my main credit card with Westpac. Today I returned this card to my local Whitfords branch and asked them to cancel my card. To my amazement the teller girl said my BOQ card was actually on sold to Citibank, yes it was marked BOQ, supplied by BOQ but was provided to me by CITIBANK. The teller asked me to go and ring CITIBANK TO CANCEL, I said no it was BOQ as far as I was concerned. So she rang for me and connected me to CITIBANK. They then tried to give me attitude as to cancelling and there may be cancellation charges, really even though I hadn't used it. So Im not impressed with BOQ. 5 years ago they were than bank to die for. Now they are a shell of a company, only 1 teller per branch, poor service and their management have run this once good bank into takeover territory. I still have my smsf fund with them but after todays deception it wont be long before I find another party to house my monies. Very deceptive bank and misleading so if you have a BOQ credit card, ask them who you are contracted too, its probably citibank!! Im so disappointed in their management, user beware!!

  • Card Start Date: December 2018
  • Main Point of Contact: Branch
  • Card / Account Used For: Everyday Expenses
andrew.gow
andrew.gow 5 posts
 

OK – I didn't keep this card despite the excellent customer service firstly because overall I couldn't understand why I was paying the same dollar amount of interest as with a card with a much higher advertised rate. But the deciding factor when I cancelled the card was when I read that BoQ had sold their credit cards to Citibank, a company that I didn't really want to maintain a credit card account with. Personal service by a branch bank manager. Despite the low interest rate and a recommendationt that it was one of the cheapest cards around, I still ended up paying roughly the same dollar amount in interest after transferring my balance.

Extra Information

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