Baser

I’ve not received better or more personalised customer service than I received from Christian at Baser. He understood and answered all my queries including things I had not thought of about the umbrella! Order process was super quick and easy and I was able to collect directly from their warehouse. After owning a mixture of Bunnings outdoor… Read more

umbrellas and expensive wooden ones the quality and craftsmanship of this product stands out immediately. I bought the push release version and it’s so smooth to open and close. The fabric is strong and I’ve got no concerns about it lasting. The base is also really easy to setup plus it’s strong but flexible so has some give when a strong gust of wind comes through. My main concern was the umbrella is used at a short term holiday home so it needed to be strong but simple to operate. I think I have a winner here and will look to purchase another one soon!

Great product, sturdy with plenty of flexibility to create the shade needed on a large space. Excellent customer service

I am so happy with my 4 umbrellas from My Baser. From the very beginning, Christian provided outstanding service. We had a very exposed sunny patio that required some shade, I sent a video and some photos of our area to Christian, and he sent a video back with many different options to choose from and a very comprehensive review of all the… Read more

umbrellas that would work, and together we came up with the best solution. The shipping was very fast. The umbrellas were very easy to put together and the quality of the product is outstanding. They are perfect for our space, and make our outdoor areas so much more liveable. Christian knows his stuff - I have recommended My Baser to all my friends!

So just wanted to share my experience with Christian (Mr Shade) today. I’ve been looking for a sturdy umbrella that can withstand some wind and being close to the ocean. I engaged with Christian to get clarity on a few things after seeing one of the… Read more

ads on FB today. Our communication was on Messenger after I sent him a short video of the area and Christian made multiple videos to explain what umbrella would be best showcasing exactly what I need for the space. Seriously this guy went to so much trouble and many businesses could take lessons from Christian around customer service and care. His product sold - of course. And while I have not yet received the umbrella I would encourage you to reach out to Christian if you’re in the market for a good sun umbrella. Once I’ve received and used the umbrella I’ll definitely give an update. So if the product is as good as the customer service you can’t go wrong. Thanks Christian!

I recently purchased 2 Supreme Cantilever from Baser, and the entire experience was fantastic! As a family-owned company, it really shows in their personal touch and commitment to customer satisfaction. Christian looked after us brilliantly—he patiently walked me through all the options, explaining the differences in features, sizes, and materials… Read more

without any pressure to upsell. He wasn't worried about pushing the most expensive umbrella; instead, he focused on understanding my needs and recommending the most suitable and economical option that would work best for our outdoor space. The umbrella itself is high-quality, sturdy, and exactly what we needed—durable fabric, easy to use, and built to last. It's refreshing to deal with a company that prioritizes the right product over the sale. Highly recommend Baser to anyone looking for premium outdoor shade solutions with genuine, helpful service. Supporting a family business like this feels great!

Very easy & friendly to deal with, quick delivery, amazing quality product. Great materials & very sturdy compared to other outdoor umbrella brands from local hardware stores. The online reviews don’t lie. I was worried about buying online without physically seeing the umbrella, but it exceeded expectations. Considering purchasing a second! Show details

We purchased the original cantilever 3m umbrella from Baser and every dollar spent was so worth it. The umbrella delivered very promptly to us and set up was very simple as well. The quality and finish was great and you can see it's sturdy (sandbags to ground it of course, baser sandbags are so good too). Christian was amazing, very knowledgeable… Read more

and helpful to customize his recommendation to suit our space and our needs. If you're in doubt for this product, just get it. You won't regret it. Thanks again Christian.

Perfect size for our balcony, strong and sturdy for its location. Really like the easy tilt functionality for that late afternoon sun. Fast service and delivery. Highly recommend. Show details

After much searching on the Internet, I came across Baser umbrellas and they seem to tick all the boxes of what I was after. Christian’s Service was 10/10, very helpful in choosing my balcony umbrella, colour and advise of how to put it together. He even sent a personal video of what it the umbrella looked like and it’s features before I… Read more

bought.

Love that you can shorten the pole which was needed for my roof balcony as well as tilt to reflect the sun.

Once I paid, it was only a couple of days to receive the product.

Very easy to put together.

PERFECT Umbrella for summer on my balcony

I’m thrilled