Repeat sofa purchase
This has been our third purchase with the Osborne Park store and they have consistently been helpful, full of knowledge, and provided great service. Rodney the manager has remembered me from my first purchase and has been completely understanding of the fact we live in a regional area. I would definitely recommend anyone to call this store if they are after great value furniture
Plush should write a manual on excellent customer service
Went to Plush Moorabbin today and was looked after by Stephanie. Told her what I was after and gave her the measurements I had taken of my doorways. Throughout the whole process of choosing the furniture the fabrics, and making sure that what I had chosen was going to fit through my doorways, Stephanie treated me as though I was the only customer in the store. Her knowledge and expertise were bar none. Even though my delivery is not due for some time (which just suits me fine), I did not want to wait to write this review. Apart from the wo...nderful furniture line, and especially the gorgeous Snuggle Chairs (which I purchased), the range of fabrics / colours is astounding. And last but not least, the level of customer service is something I have not experienced in a while. Please pass on my compliments to Stephanie's manager. She is such an asset to your Moorabbin showroom. I am now excitedly picturing my beautiful Sofa Bed, and Snuggle Chair and Ottoman in my lounge room, and shall update this review when they arrive. My visit today far exceeded my expectations. Thank you, Stephanie. Thank you, Plush.
Outstanding customer service
The products were beautifully presented and clearly labelled. An easy to navigate store with attentive staff. The level of customer service from Michele at Osborne Park, WA was exemplary, she was patient, friendly and not pushy one bit. Very happy.
- Online store
- Verified customer
Purchased a additional arm-chair on-line. Lisa was professional, knowledgeable, courteous and a pleasure to deal with.
I found the on-line store was surprisingly easy to navigate. We had already purchased a three seater sofa and arm-chair from a Newcastle store approximately 12 months prior so we knew the exact specifications that we required. Lisa contacted us following our purchase by both phone and email to confirm the order and outline the delivery procedure.
Made for us fits like a glove suits our family
Wow thank you Plush Nunawading for a very helpful caring streamlined experience from the first day of searching for our wonderful couch to delivery. Thank you Leanne for helping us make our couch configuration come to life your down to earth real advice was invaluable. We got to know you and I would highly recommend you and Plush to anyone reading this in fact I have already told one girlfriend who was looking for a couch to see you or any of the staff. Delivery was excellent
the 2 guys assembled the recliner L shape so well plugged in the elec...
Amazing service and non-pushy staff
Natalia at the Osborne Park store made our very difficult sofa buying decision so much easier. She was genuinely interested in making sure we got something that suited our wants and budget as it's a big purchase. Natalia was neither aloof nor pushy, and we felt very comfortable with our decision in the end. She helped us validate our initial choice by introducing us to other sofas that also fit our requirements and worked through all the options for us.
I'm glad we didn't go to Plush first as we had to experience other furniture stores first to realise how good the product and the service at Plush is.
Perfect sofa configuration. Great customer service
Thank you Natalia for the time and and your patience with us, it truly paid off! We found our perfect sofa for our new place. The whole process was without a hustle. Ill definitely recommend this store to friends and family.
Really beautiful furniture quality, we bought a leather sofa. We were particularly impressed by Lyn's service in the Joondalup store. We went to a number of other retailers in the area and Lyn was our favorite salesperson. Very knowledgeable, helpful and she has a lovely personality. Highly recommended. Thank you!
We had a great experience at the Dandenong store.
Chelsea was very friendly, helpful, knowledgeable and very patient with us. We found the perfect sofa with her help.
Thank you Chelsea
We purchased a chair from Plush
in Myaree. Our experience was fantastic ! Larry was enthusiastic and very knowledgeable. The after sales service was also very helpful , we would definitely recommend Plush Myaree & Larry.
A very good experience
Michele was very good to guide us trough the choice and understood exactly what we wanted.
The service was very good and she even contacted Audrey at Warwick store ,whom help us to choose the right color for our future chair. Thank's Michele.
Looking Forward To Our New Sofa.
Our experience at the Dandenong store today with Lorraine was awesome. Lorraine was so helpful and extremely knowledgeable on all sofas. The quality and the range of Modular Sofas shown to us by Lorraine was amazing and she finally helped us make the correct decision that best fit our Lounge area. Without her assistance it would have been so much harder. Thanks Lorraine.
Shop and staff
Even though we have Plush, Zdenka at Taylors Lake store made it easy to make a purchase on our new Lounges, we made our purchase on product and knowing the plush styles and quality and the staff at the store there was no pressure it was up to us so again thanks Plush.
Repair service by Andrew
Andrew fixed our relatively new 3 seater sofa today. We have only had the sofa for a couple of months and have communicated with Andrew on several occasions by phone and in our home about the problems we had with the seats. Andrew was always polite, courteous, informative and prompt. He arrived on time and completed the work efficiently. Andrew has a professional disposition along with a friendly one and listened to us about our concerns. We are very happy with his work and customer support. We would recommend Andrew to other customers if they also have concerns with their purchases from Plush.
Geoff and Julee Early
Redland Bay Q
Natalia at the Osborne Park store made shopping for a sofa an absolute joy! Her service was incredibly attentive and thoughtful as she deciphered both of my own and my partners wants to tailor a sofa specific to the both of us. I can not fault the service we received at Osborne Park Plush. I would highly recommend if you are looking for a couch that you consult the highly approachable and competent team. I left feeling extremely well looked after and I am excited to relax on our bespoke lounge after it has been made!!
Great customer experience
Joanne was great to engage with at the Highpoint store. She let us explore on our own and only approached when she saw that we needed help. We didn't feel rushed, pressured or watched which was awesome!
Excellent Service and advice
We were very impressed with the service Peter provided to us. He arrived on time and was really easy to liaise with. I would recommend Peter to all customers. Thanks
Tailored customer services! taking care from order to deliver!!
Thanks for your great customer services and matching with my conditions and tastes.
Awesome communication, thanks Huan Wang!! Your follow up from the start to the end helped me to save my time and energy. I could believe Plush is genuine from their customer services.
Staff are very helpful and patient, love my new couch. Have had my couch for less than a week but the quality appears to be really good. Delivery service was excellent too.
super helpful Lisa
I bought a couple of ottomans online and the lovely Lisa contacted me to finalize the purchase. She was super friendly, professional and went out of her way to help! And that is another reason I will always buy my sofas from plush!
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Questions & Answers
I have a small graze on leather sofa (5c piece size) what is best to do? Thanks
I had a similar problem some years ago I used a product like a shoe cleaner it was a clear wax for leather, if the graze has taken the top layer of leather off not sure if you can really fix that , alternatively if you have a good shoe repair place nearby it would be worth asking them if there are any new products on the market to help. Just make sure you regularly treat the leather to keep it from drying out and cracking. Hope that helps some
Hi, I have just ordered the Newport 5 seat modula sofa In a light fabric and thinking maybe I should have paid the extra $600 or so for the plush protection. Is it worth the money?? I have three young kids so its bound to get marked with dirty little fingers from time to time.
I think its worth it, if they cannot remove the stain or repair the damage then they will replace that cover.
Plush Sofas A.Plush Furniture
Hi Amy T. Plush Shield is peace of mind knowing any accidental spills or tears in the fabric are covered for 5 years.
If you have any questions please feel free to contact our quality assurance manager via the below link.
Plush Think Sofas
are the cushions and backs on the "Cooper " 2.5 and 3 seater sofa reversable and removable?
Plush Sofas A.Plush Furniture
Hi Peter Howard.
The Cooper range has a fixed seat and back cushion. Hope this helps however if you have any further questions please feel free to contact our quality assurance team via the below link
Plush Think Sofas
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