Astonishingly good customer service
Excellent product quality
Reviewer Photos & Videos
Enzo and Claudio delivered our new couch today - they did a great job - they were really quick and efficient! Thanks!
Fantastic the delivery guys were great
Dealing with plush from start to finish was excellent I’m very happy with my sofa and would recommend plush to anybody
We recently purchased a sofa from Plush Alexandria and was served by Molly. The service was absolutely amazing and she was incredibly helpful
Fantastic Customer Service
We had the pleasure of being served by store manager Rod, he was incredibly knowledgeable, lovely to deal with and had exemplary customer service skills. Email contact with the store regarding delivery ETA (slight delays due to Covid) has been easy and any emails have been responded to very quickly. Absolutely would recommend the store and Rod in particular.
VERY smooth process.
Lan was absolutely fantastic in the process, made ordering and delivery VERY smooth.
Thanks Lan, you're a star !! Delivery was well organised, and the drivers took all packaging which was great.
Perfect delivery experience with Enzo & Claudio!
Delivery day arrived and it was pouring rain. Enzo and Claudio delivered our new (110kg) sofa with ease and care.
Our driveway is very steep and we have narrow stairs that they navigated without issue.
Molly at Alexandria has helped on several occasions.
We came in to purchase couches last week and we’re served by Molly from the Alexandria store. She was very helpful and has helped us on three separate occasions and each time we have left very happy with our new set of couches. We love her great customer service and positive and bubbly attitude. Will definitely be recommending you guys to anyone looking to buy new couches.
Excellent, prompt service.
Peter Cassar was exceptional and he really saved the day. Peter went out of his way to help me and within an hour he came to my home and fixed the issue.
Amazing service so helpful and friendly.
We had the pleasure of working with Molly who helped us choose the right couch for our needs. She went above and beyond our expectations and was very patient, knowledgeable and accommodating.
Helped colour matching, suited a new build
Walked in the store and all the couches were comfortable and at reasonable prices. Staff were able to help over the couple of visits with ideas based on the new house plans. Tracey was great and took the time to discuss the ideas. Overall a great experiance.
Great delivery service.
Enzio and Claudio arrived within the time frame. It was a heavy sofabed to take upstairs. They assessed the situation and very quickly and efficiently moved the sofa into place. They even took the packing away too!
Great Delivery Experience
Delivery Driver was great. Took great care of my property, assembled the lounge & took all the rubbish away. All in all it was an excellent experience. Great Job!
Love our new couch!
Carla was amazing! This is our second purchase from Plush and they didn't disappoint. We love their quality, service and highly recommend them
The reviewer stated that an incentive was offered for this review
Still waiting for goods, however customer service was exceptional
Store is nicely laid out. Millie our salesperson let us take our time to choose, even right down to the fabric we preferred. Was very informative and professional. I would not hesitate to buy from this business in the future.
We had a wonderful experience purchasing a new lounge. Mum and Dad are elderly and Tracey was most understanding, helpful, knowledgeable, and definitely not pushy, which was a big bonus. The showroom was laid out well, easy to get around, great displays and good variety of samples. Mum and dad are looking forward to receiving their new lounge. Thank you Tracey for lovely customer service!
- NSW, Prospect
Recliner fall directly to sleep, so relaxing!!!
About a lot of options we found our high quality double sets recliner and Jamie was very kind and patient with us.
The claim we had afterwards has nothing to do that we still love the product!
Not knowing a whole bunch about sofas, we were expertly rescued by Plush salesman, Josh. He carefully listened to our requirements and translated them into the appropriate sofa style, size and fabric. Easy purchase and a very positive experience. Thanks Josh!
Great online customer service
Super easy to get things done when chatting with Chantel and there were a wide range of options to choose from. Also, great online customer service from Chantel!!! Helped me every step of the way and quick to reply. :)
Very good sales service
Sales service by Larry at Myaree store was very good. He was very helpful and not pushy. He took the time to explain and be very clear about the order process. We have put the sofa on order and look forward to delivery!
Best customer service from the first step!
As soon as we stepped into the store Chris was very attentive. He approached us with the biggest smile and a whole wealth of knowledge and suggestions. Chris gave us all the time in the world to try and decide which couch was best. My son and I found out forever couch all thanks to Chris!
Questions & Answers
What sofas do you have with good lumbar support for a bad back
We have many sofas that offer lumbar support, and often sofas with a seat that is not so deep also helps, as when your feet are firmly on the floor it can take pressure off the lower lumbar region. We know that no two back issues are the same, your comfort will be very individual. We can suggest you try the Studio, Dover, or Brighton as a start. Our Sofa Specialist team will be happy to guide you through the options.
Plush Think Sofas
After moving the electric cables for our two Studio 3 seater recliners have gone missing. Despite my best endeavours I have not been able to get anywhere in finding out how to order replacements.
Do you have any suggestions?
HI Vivien, we are sorry to hear you have lost the wires, we will arrange for you to be contacted to order replacements asap
Plush Think Sofas
I was contacted by customer care and although I haven't yet received the cables I am confident that Dilraj has it in hand.
I'm trying to get some help from plush. My mum has a swivel chair. It's not under warranty. The large back cushion has lost its support & I'm trying to get plush to contact me as to if/how I can buy another 1. Just can't get any answers. I've rang customer care twice now... nothing to do with them as it's not a warranty issue. Very frustrating! If Plush monitor this any chance someone can respond. Thanks
Thank you for your patience and query. We are sorry to read of your experience and would like to contact you to assist. If you could leave your details below or send them to email@example.com. Once we have your details we will be able to contact you.
Plush Think Sofas
About Plush Furniture:
With 46 locations around Australia as well as a Plush Furniture online store, this furniture chain is accessible. They sell a range of sofas, modular lounges, recliners, occasional chairs, ottomans and accessories.
Plush Furniture also features 8 clearance outlets all around Australia, which offer furniture for sale at discounted prices. This may be because customers have cancelled orders without using the furniture; pieces are ex-display models; or there are slight faults.
A flexible returns policy, 10-year warranty are also attractive to a prospective investor in a new lounge to be showcased proudly (and hopefully, at length) in a living room.
Points of praise for Plush Furniture:
The outstanding and personable customer services at Plush Furniture stores (as well as the staff facilitating the web chat service online) was undoubtedly the stores’ most attractive plus point.
Everyone involved in the purchasing process, from sales through to delivery, were knowledgeable and courteous. Staff in-store were particularly praised for being easy going and non-pushy, and often customers were so impressed with the service from Plush Furniture that they returned to buy more furniture.
If you’re in the market for new furniture, Plush Furniture is undoubtedly worthy of consideration. Awarded the 2021 ProductReview Award for Best Furniture Shop, Plush Furniture’s remarkable product quality and customer service has helped greatly with its win.
Top performing Plush Furniture stores were the Logan store in Queensland, and Shepparton in Victoria – with an overall 5-star rating as at November 2020. The Plush Furniture online store was also up to the task when it came to furnishing Plush’s overall success, with a 4.9-star rating as at November 2020.
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Sofas||Sofas||Sofas||Sofas|
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