Plush Furniture
Delivery Service, Online store, Furniture Repair Service, Physical store · See All
- plush.com.au
- ✓ Verified company
- Award Winner 2023
- +3 more
17,632 reviews · Statistics
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Plush Furniture is a ProductReview.com.au Awards Winner for 2023, 2021, 2020 and 2019. Learn more
Top class furniture
QLD, LoganPlush made my corner sofa and inner sprung sofa bed and they are exquisite, top quality, comfortable and stylish. The options of fabric and colour choices is substantial with designs and styles to compliment any type of home and decor choice. The customer service is phenomenal, no pressure to buy just great advice, interest in what you are actually looking for and the time and energy they put in to get things just right is commendable. Made in Australia with a great warranty it’s well worth the wait to get the product you envisaged delivered and not disappoint. Recommended this company to friends who have purchased and been more than happy with everything Plush provided.
- Return Claim Made: No
- Warranty Claim Made: No
- Store Location: Logan superstore QLD
Over promised, under delivered
Delivery ServiceAfter a long search to find the perfect new sofa, I was excited to find it at Plush. Even happier when I noted the sign on the sofa saying available for immediate delivery. Upon making the purchase transaction the sales assistant advised that in fact, the sofa was out of stock but that another shipment was due in 6 weeks. Slightly disappointed but still happy with the selection I agreed this would be acceptable and eagerly awaited my purchase.
The week prior to the promised delivery, I received an email advising of a delay. Over the course of t
- Return Claim Made: No
- Warranty Claim Made: No
Thanks Plush. I hope you can sort this issue for your future customers.
Great service, not too pushy
SA, Gepps CrossGreat service by Mehdi in our first visit, so we timed our second visit when he was there. Very happy with our service and he wasn’t too pushy put knew the products really well.
- Return Claim Made: No
- Warranty Claim Made: No
- Store Location: Gepps Cross SA
Don’t waste your money!
Furniture Repair ServiceWe purchased 2 Plush leather lounges, nearly costing $6000, a few years on and they look like absolute rubbish. All the ‘paint’ colour is coming off everywhere. Plush refuse to repair as they say it’s normal wear and tear- I asked multiple times! They absolutely refuse. Shouldn’t happen after spending so much money
Hi,
We're sorry to hear about this experience you’ve had with your lounges. This is important to us and we’ll pass it on to the relevant team.
... Read more Please feel free to reach out at contactus@plush.com.au with any further suggestions, questions or comments you have. Our team will assess them because we are committed to constantly improving our experience. Sincerely, Plush think sofasI have reached out to you! Multiple times. And you refuse to fix it! Spending so much money on 2 leather lounges, the leather colour should not be wearing off!
And yes- you have already assessed them, someone came out to do it !
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Disgraceful
VIC, KnoxI purchased 2 expensive leather armchairs only to have one delivered badly damaged, Plush’s idea of customer service is to send someone to try & fix it to no avail, then escalate it to send someone else, 2 weeks have gone by and I still have a damaged chair with no correspondence from Plush Head Office, the store have now washed their hands of it and told me to contact head office, extremely disappointed, why should I accept a damaged chair at full price or one that has been damaged however hard they try to smooth it over
- Return Claim Made: No
- Warranty Claim Made: No
- Product Appearance: Not as advertised
- Store Location: Knox
Hi Margaret,
We are sorry to hear about the issues you’re experiencing regarding the damaged armchair. We would like our service team to investigate this further.
... Read more We are committed to ensuring that our customers have a positive experience. We would appreciate it if you could provide us with your order number or the contact information you provided at the point of sale. If you would prefer not to share this information on a public platform, feel free to send your concerns along with your order details to contactus@plush.com.au. Please note in the subject line “Margaret Grant - Product Review" Sincerely, Plush Sofas Team
Spend your money else where!
QLD, LoganThe absolutely biggest rip off. Over my dead body will I EVER recommend purchasing from plush anymore. Hands down most awful company to deal with faulty products. I truly hate you
Hi Ashlee
We do apologise and hear your frustration about your product warranty. We are regularly reviewing all parts and processes of the customer experience, so be assured this will be passed on to the relevant team.
... Read more Please feel free to reach out at contactus@plush.com.au with any further suggestions, questions or comments you have. Warm regards, Plush Think Sofas
A class action is required
Furniture Repair ServiceAfter chasing a warranty claim for about 2 years we were told today they won’t cover it because peeling leather can be caused by oily skin (which no one in my family has) or pets (why on earth would we have pets on a leather lounge??)
We paid extra for the best leather and also purchased their leather care products but they still won’t cover it.
How is this legal?
- Return Claim Made: No
- Warranty Claim Made: Yes
- Product Appearance: Not as advertised
Hi,
We’re sorry to hear about the issues you’re experiencing with your sofa. We’re happy to assist you and follow this up with our customer care department.
... Read more Please send your order number or the contact information you provided at the point of sale. If you prefer not to share this information on a public platform, please send your concerns along with your details to contactus@plush.com.au. Please note in the subject line "davebro12345678910– Product Review". Sincerely, Plush think sofasIt’s been 2 years of this revolving door. You win. I just hope people read this and all the other warranty claims on product review. There is a reason you have your reviews turned off on Facebook.
Hi,
We do apologise and hear your frustration about your warranty claim and know we can always do better. Rest assured, your feedback will be based on to the relevant team because all parts of our b
... Read moreusiness are committed to improving. Don’t hesitate to reach out if you have any suggestions or comments, please email us at contactus@plush.com.au. Thank you..
Great range of furniture products
SA, Gepps CrossGreat service by Daniel from Gepp Cross and getting it delivered quickly. He has great knowledge and very professional. Thanks you
Warranty Beware!
Furniture Repair ServiceCheck your 10 year warranty carefully when purchasing a sofa from Plush Sofas as they don’t offer a full 10 year warranty on their sofas - they offer a full 5 year warranty however the remaining 5 years is a pro-rata warranty. This means that if for example you have a warranty claim year 8 of owning your sofa you are liable for 80% of the “Warranty” repair regardless if it’s a structural issue and 90% year 9 etc.. so don’t be fooled as this warranty information is only provided after the purchase is finalised in a small booklet that let’s face
... Read moreit, no one really reads until you have a problem with your sofa. Oh and don’t think calling Plush Sofa’s to discuss is helpful as they only refer you to that booklet (if you still have it) and don’t care about your situation. So my advice is to ask the salesperson exactly what is covered and for how long, then go elsewhere as most warranties elsewhere are full warranties not partial or pro-rata or whatever they officially call their substandard warranty.- Return Claim Made: No
- Warranty Claim Made: No
Hi George,
We're sorry to hear about this experience you’ve had with warranty claim. This is important to us and we’ll pass it on to the relevant team.
... Read more Please feel free to reach out at contactus@plush.com.au with any further suggestions, questions or comments you have. Our team will assess them because we are committed to constantly improving our experience. Sincerely, Plush think sofasHi, thank you for reaching out. We have been in contact with the warranty team and have had no real solutions hence the review. Not holding my breath.
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Fancy affordable sofa
SA, Gepps CrossPurchased a sofa with a great deal, although store still under maintenance but there are some stylish fancy affordable sofa
- Return Claim Made: No
- Warranty Claim Made: No
- Store Location: Gepps Cross, SA
Customer Service
ACT, FyshwickOn visiting your store the Customer Service we received from Rahul was to say the least exceptional, Rahul was extremely helpful and very patient in allowing us to measure to make sure the two sofas were right,Nothing was a problem the knowledge Rahul had of the product and knowing the product was really refreshing,We visited a competitor who had little knowledge of the product,We we’re not comfortable at all with the competition,This is the second time we have purchased at your store we in the future if need to without hesitation will go back to Plush.We would like to thank Rahul for helping us,It would be appreciated if your Leadership Team would give Rahul positive feedback we believe Rahul is an asset to your business.
Customer service - average
SA, Gepps CrossService was very average, quote did not include delivery and was told after it was not included. Will have not received this couch well after the max 12 week delivery mark as promised by staff member. Additionally I was advised to make payment 3 days prior to delivery however received the final notice 1 week prior or the delivery would be rescheduled if not paid in 12 hours.
- Return Claim Made: No
- Warranty Claim Made: No
Hi Carmen,
We do apologise and hear your frustration about the payment and delivery. We are regularly reviewing all parts and processes of the customer experience, so be assured this will be passed on to the relevant team.
... Read more Please feel free to reach out at contactus@plush.com.au with any further suggestions, questions or comments you have. Sincerely, Plush Think SofasFind out how Plush Furniture compares to other Furniture Shops
Know better, choose better.
Amazing shop hidden away
SA, MarionSuch a beautiful calm shop with beautiful lounges at very discounted prices that are excellent quality.
Dennis and Samantha were very friendly and helped me with options, service and purchase of my lounge! I can't wait to receive my delivery in a week
- Return Claim Made: No
- Warranty Claim Made: No
- Store Location: Marion SA
Horrible service
Online storePurchased couch and given a delivery date
Delivery date then gets delayed twice
I called to enquire about possibly canceling the order as the delivery kept being delayed, but was told I would have forfeit 40% of sale which was paid in full, so decided against that as is too much money to just give away.
The day before the 3rd delivery date I call to make sure order is going to be delivered as I have had to take a day off work to accept order only to be told that my order was on a cancellation list, which I was never told and I never said I w
Hi,
We are sorry to hear about the issues you’re experiencing regarding the delivery of your order.
... Read more Thank you for providing your order information. I will ensure to escalate this to the store manager. Should you have any further concerns or suggestions, please contact us at contactus@plush.com.au Warm regards, Plush Think Sofas
Store and staff excellent - warranty a problem
NSW, AlburyStaff excellent and even when we wanted to make a warranty claim, however we had and still have warranty issues with our leather couch with the warranty company Plush use
- Return Claim Made: No
- Warranty Claim Made: Yes
- Product Appearance: As advertised
- Store Location: Albury NSW
Questions & Answers
Hello I have a plush sofa bed and a friend tried to put it back together and it now stuck. I’m not sure if she lifted the wrong metal arm.. help please ….
Hi Carol,
I'm sorry to hear of your concern. I'd recommend contacting our customer care team on 1300 075 874 and follow the prompts to speak with customer care. Our Customer care team will be happy to look into your concerns with you and offer advice and assistance on how you can address this. Please note, our Customer care team are available Mon-Fri 9 am - 5 pm (AEST), and will respond to your query within these hours.
Hi Plush team. Just wondering if someone can explain why you have had over 80% staff turnover since Nick Scali bought the company for 110 million in November 2021? Why should anyone be confident buying a sofa from you when your staff turnover is so high and you offer little to no staff training?
Can I buy more wooden legs for my sofa ?
Get an answer from our members and Plush Furniture representatives
Details
About Plush Furniture:
With 46 locations around Australia as well as a Plush Furniture online store, this furniture chain is accessible. They sell a range of sofas, modular lounges, recliners, occasional chairs, ottomans and accessories.
Plush Furniture also features 8 clearance outlets all around Australia, which offer furniture for sale at discounted prices. This may be because customers have cancelled orders without using the furniture; pieces are ex-display models; or there are slight faults.
A flexible returns policy, 10-year warranty are also attractive to a prospective investor in a new lounge to be showcased proudly (and hopefully, at length) in a living room.
Points of praise for Plush Furniture:
The outstanding and personable customer services at Plush Furniture stores (as well as the staff facilitating the web chat service online) was undoubtedly the stores’ most attractive plus point.
Everyone involved in the purchasing process, from sales through to delivery, were knowledgeable and courteous. Staff in-store were particularly praised for being easy going and non-pushy, and often customers were so impressed with the service from Plush Furniture that they returned to buy more furniture.
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|---|---|---|---|---|
| Category | Furniture Shops | Online Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops |
| Type of Furniture Offered | Living and Sofas | Living and Sofas | Living and Sofas | Living and Sofas |
- ABN: 55080012595
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Hi Jackie,
We do apologise and hear your frustration about the delivery of our order. We are regularly reviewing all parts and processes of the customer experience, so be assured this will be passed on to the relevant team.
... Read more Please feel free to reach out at contactus@plush.com.au with any further suggestions, questions or comments you have. Warm regards, Plush Think Sofas