Plush Furniture

Plush Furniture

Delivery Service, Online store, Furniture Repair Service, Physical store · See All

4.7

17,632 reviews · Statistics

PositiveNegative
93% · 16,3401,214 · 7%
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Return Claim MadeYes (290) · No (9,236)
Warranty Claim MadeYes (660) · No (8,879)
Product Appearance As advertised (5,287) · Not as advertised (1,190)
Product Quality
4.7 (6,691)
Shipping
4.4 (291)
Customer Service
4.9 (6,222)
Astonishingly good customer service
Excellent product quality

Reviews

Susie1
Susie1 South East Queensland, QLD · 9 posts

Top class furniture

QLD, Logan

Plush made my corner sofa and inner sprung sofa bed and they are exquisite, top quality, comfortable and stylish. The options of fabric and colour choices is substantial with designs and styles to compliment any type of home and decor choice. The customer service is phenomenal, no pressure to buy just great advice, interest in what you are actually looking for and the time and energy they put in to get things just right is commendable. Made in Australia with a great warranty it’s well worth the wait to get the product you envisaged delivered and not disappoint. Recommended this company to friends who have purchased and been more than happy with everything Plush provided.

  • Return Claim Made: No
  • Warranty Claim Made: No
  • Store Location: Logan superstore QLD
Product Quality
Customer Service
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Jackie
Jackie Metropolitan Adelaide, SA · 4 posts

Over promised, under delivered

Delivery Service
  • Return Claim Made: No
  • Warranty Claim Made: No
Product Quality
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Plush Furniture
Plush Furniture · 
Jackie
Jackie · 

Thanks Plush. I hope you can sort this issue for your future customers.

Cindy
Cindy Metropolitan Adelaide, SA

Great service, not too pushy

SA, Gepps Cross

Great service by Mehdi in our first visit, so we timed our second visit when he was there. Very happy with our service and he wasn’t too pushy put knew the products really well.

  • Return Claim Made: No
  • Warranty Claim Made: No
  • Store Location: Gepps Cross SA
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S.Ga
S.Ga South East Queensland, QLD · 4 posts

Don’t waste your money!

Furniture Repair Service

We purchased 2 Plush leather lounges, nearly costing $6000, a few years on and they look like absolute rubbish. All the ‘paint’ colour is coming off everywhere. Plush refuse to repair as they say it’s normal wear and tear- I asked multiple times! They absolutely refuse. Shouldn’t happen after spending so much money

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Plush Furniture
Plush Furniture · 
S.Ga
S.Ga · 

I have reached out to you! Multiple times. And you refuse to fix it! Spending so much money on 2 leather lounges, the leather colour should not be wearing off!

S.Ga
S.Ga · 

And yes- you have already assessed them, someone came out to do it !

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Margaret Grant
Margaret Grant · 2 posts

Disgraceful

VIC, Knox

I purchased 2 expensive leather armchairs only to have one delivered badly damaged, Plush’s idea of customer service is to send someone to try & fix it to no avail, then escalate it to send someone else, 2 weeks have gone by and I still have a damaged chair with no correspondence from Plush Head Office, the store have now washed their hands of it and told me to contact head office, extremely disappointed, why should I accept a damaged chair at full price or one that has been damaged however hard they try to smooth it over

  • Return Claim Made: No
  • Warranty Claim Made: No
  • Product Appearance: Not as advertised
  • Store Location: Knox
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Ashlee
Ashlee South East Queensland, QLD · 9 posts

Spend your money else where!

QLD, Logan

The absolutely biggest rip off. Over my dead body will I EVER recommend purchasing from plush anymore. Hands down most awful company to deal with faulty products. I truly hate you

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Plush Furniture · 
davebro12345678910
davebro12345678910 · 2 posts

A class action is required

Furniture Repair Service

After chasing a warranty claim for about 2 years we were told today they won’t cover it because peeling leather can be caused by oily skin (which no one in my family has) or pets (why on earth would we have pets on a leather lounge??)
We paid extra for the best leather and also purchased their leather care products but they still won’t cover it.
How is this legal?

  • Return Claim Made: No
  • Warranty Claim Made: Yes
  • Product Appearance: Not as advertised
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Plush Furniture
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davebro12345678910
davebro12345678910 · 

It’s been 2 years of this revolving door. You win. I just hope people read this and all the other warranty claims on product review. There is a reason you have your reviews turned off on Facebook.

Plush Furniture
Plush Furniture · 
ravi k.
ravi k.

Great range of furniture products

SA, Gepps Cross

Great service by Daniel from Gepp Cross and getting it delivered quickly. He has great knowledge and very professional. Thanks you

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George P.
George P. South East Queensland, QLD · 2 posts

Warranty Beware!

Furniture Repair Service
  • Return Claim Made: No
  • Warranty Claim Made: No
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Plush Furniture
Plush Furniture · 
George P.
George P. · 

Hi, thank you for reaching out. We have been in contact with the warranty team and have had no real solutions hence the review. Not holding my breath.

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vincent l.
vincent l.

Fancy affordable sofa

SA, Gepps Cross

Purchased a sofa with a great deal, although store still under maintenance but there are some stylish fancy affordable sofa

  • Return Claim Made: No
  • Warranty Claim Made: No
  • Store Location: Gepps Cross, SA
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Brian McGregor
Brian McGregor

Customer Service

ACT, Fyshwick

On visiting your store the Customer Service we received from Rahul was to say the least exceptional, Rahul was extremely helpful and very patient in allowing us to measure to make sure the two sofas were right,Nothing was a problem the knowledge Rahul had of the product and knowing the product was really refreshing,We visited a competitor who had little knowledge of the product,We we’re not comfortable at all with the competition,This is the second time we have purchased at your store we in the future if need to without hesitation will go back to Plush.We would like to thank Rahul for helping us,It would be appreciated if your Leadership Team would give Rahul positive feedback we believe Rahul is an asset to your business.

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Carmen
Carmen Metropolitan Adelaide, SA

Customer service - average

SA, Gepps Cross

Service was very average, quote did not include delivery and was told after it was not included. Will have not received this couch well after the max 12 week delivery mark as promised by staff member. Additionally I was advised to make payment 3 days prior to delivery however received the final notice 1 week prior or the delivery would be rescheduled if not paid in 12 hours.

  • Return Claim Made: No
  • Warranty Claim Made: No
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Plush Furniture
Plush Furniture · 
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Lauren H.
Lauren H.

Amazing shop hidden away

SA, Marion

Such a beautiful calm shop with beautiful lounges at very discounted prices that are excellent quality.
Dennis and Samantha were very friendly and helped me with options, service and purchase of my lounge! I can't wait to receive my delivery in a week

  • Return Claim Made: No
  • Warranty Claim Made: No
  • Store Location: Marion SA
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D. Court
D. Court Greater Melbourne (Inner), VIC

Horrible service

Online store
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Graham Bowyer
Graham Bowyer Murray Region, NSW

Store and staff excellent - warranty a problem

NSW, Albury

Staff excellent and even when we wanted to make a warranty claim, however we had and still have warranty issues with our leather couch with the warranty company Plush use

  • Return Claim Made: No
  • Warranty Claim Made: Yes
  • Product Appearance: As advertised
  • Store Location: Albury NSW
Product Quality
Customer Service
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Questions & Answers

Carol Raby
Carol Raby ·  · Furniture Repair Service

Hello I have a plush sofa bed and a friend tried to put it back together and it now stuck. I’m not sure if she lifted the wrong metal arm.. help please ….

Plush Furniture
Plush Furniture · 

Hi Carol,

I'm sorry to hear of your concern. I'd recommend contacting our customer care team on 1300 075 874 and follow the prompts to speak with customer care. Our Customer care team will be happy to look into your concerns with you and offer advice and assistance on how you can address this. Please note, our Customer care team are available Mon-Fri 9 am - 5 pm (AEST), and will respond to your query within these hours.

Guest
Simonis
Simonis ·  · Plush Furniture

Hi Plush team. Just wondering if someone can explain why you have had over 80% staff turnover since Nick Scali bought the company for 110 million in November 2021? Why should anyone be confident buying a sofa from you when your staff turnover is so high and you offer little to no staff training?

Guest
Sophie M.
Sophie M. ·  · Online store

Can I buy more wooden legs for my sofa ?

Guest

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Plush Furniture

Details

About Plush Furniture:

With 46 locations around Australia as well as a Plush Furniture online store, this furniture chain is accessible. They sell a range of sofas, modular lounges, recliners, occasional chairs, ottomans and accessories.

Plush Furniture also features 8 clearance outlets all around Australia, which offer furniture for sale at discounted prices. This may be because customers have cancelled orders without using the furniture; pieces are ex-display models; or there are slight faults.

A flexible returns policy, 10-year warranty are also attractive to a prospective investor in a new lounge to be showcased proudly (and hopefully, at length) in a living room.

Points of praise for Plush Furniture:

The outstanding and personable customer services at Plush Furniture stores (as well as the staff facilitating the web chat service online) was undoubtedly the stores’ most attractive plus point.

Everyone involved in the purchasing process, from sales through to delivery, were knowledgeable and courteous. Staff in-store were particularly praised for being easy going and non-pushy, and often customers were so impressed with the service from Plush Furniture that they returned to buy more furniture.

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CategoryFurniture ShopsOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedLiving and SofasLiving and SofasLiving and SofasLiving and Sofas
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  • ABN: 55080012595

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