Plush Furniture

Mark was on time, polite and quick to solve the issue. Thank you! Show details ·  1

We ordered a Plush lounge from Sudheera at Payneham and she helped us immensely in choosing the right lounge for us. We love our lounge and it is perfect for the space that we had. Thankyou so much Sudherra and the wonderful team at Payneham ☺️ Karina & Brett Show details ·  1

Mark is very helpful and professional, he helped me to fix the legs of the lounge very smoothly and efficiently, really appreciate that :) Show details ·  1

Mark was very professional prompt and fixed one of our problems and is going to review the other head rest problem in a short period of time. We were very disappointed as our lounge was brand new on delivery and there were immediate issues with it Show details ·  1

Leon was a great help and very easy to deal with . He gave us all the details and advice we could hope for . Cheers mate.. Adam and Kim Levey Show details ·  1

We’ve been loyal customers of Plush Think Sofas for a while now and this is actually our second purchase from them. The team at Plush is always friendly, professional, and helpful, and the quality of their sofas is excellent — that’s the main reason we keep coming back. However, one thing we’ve consistently noticed is that delivery takes quite a… Read more

long time. More concerning this time was the delivery experience itself — the team left packaging materials scattered all over the place, and some of it even blew into the neighbourhood. That felt quite inconsiderate and unprofessional.

When we raised this with Plush customer care, we were told that deliveries are handled by a third party and that they can’t take responsibility for how the delivery is carried out. As customers, we find this disappointing — Plush doesn’t allow customers to pick up their own furniture, yet they also refuse to take accountability for their chosen delivery partners. It’s something that definitely needs improvement, considering how great the rest of the Plush experience is.

I have tried to get a full refund from plush after our 3 month old lounge has started peeling. Obviously a fault. Only to be told it’s wear and tear and our fault which a load of trash! I’ve contacted fair trading but so annoyed at the customer service! What a disgraceful company! Do not give them your money Show details

We purchased a modular sofa from Plush for our new home around four years ago, spending close to $7000. At the time of purchase, we were assured that the sofa was made from genuine leather and that it would last for many years with proper care. Fast forward four years — despite following all care instructions and using only the official cleaning… Read more

products provided by Plush, the leather has started to peel and deteriorate badly. This is not just minor wear; it’s completely unacceptable for a sofa of this price point and one marketed as premium quality. We submitted a warranty claim, only to be told it was due to “wear and tear” and “improper care.” That response is incredibly disappointing and feels like a way to avoid accountability. We’ve taken great care of this sofa, and it’s clearly a material or manufacturing issue — not neglect. Honestly, for the money we paid, we expected this sofa to last well beyond four years, especially with regular maintenance. It now looks terrible, and we're left with no support from the company. It feels like we were sold on promises that didn’t hold up. Would I buy from Plush again? Absolutely not. Would I recommend them to others? No way. If you're considering investing in a “premium” leather sofa from them — think twice.

INCOMPETENCY AT ITS FINEST!!! Avoid at all costs. Staff are incompetent and not familiar with their own products. Customer service from their “head office” and “service team” is appalling, and among the worst I have ever encountered. I purchased a leather sofa and upon their recommendation, the Plush branded “Leather Care Kit” from… Read more

Moorabbin store.

Upon delivery I noticed my Plush sofa has 2 warning labels attached to it, stating do not apply any products containing the ingredients that are listed on the Plush leather care kit.

I have spoken to 12 different people in total (Plush Moorabbin and head office), and not one of them can provide any credible explanation or solution as to why the warning label on their sofa states not to use their products. One staff member from the Moorabbin store told me to “report the issue to consumer affairs”. Based on this and the total disregard by Plush to resolve this situation, I have now reported the matter to the ACCC.

I have also logged a service ticket with Plush. This has been ignored.

I took them up on their offer of a refund for the leather care kit and returned this to the place of purchase. I then had to fight for over a week to receive the funds back, as Plush staff seemed to be of the impression that their warehouse needs to first receive the returned item back, before I can have my money back. My obligation was to return to the place or purchase, not their warehouse.

“Regional manager” [Name Removed] initially offered to assist with any dramas receiving my refund, however then she ignored my calls. [Name Removed] also falsely claimed my warranty will be void if I do not use their own Plush leather care kit. Yet this goes against the warning label on their own sofa!

I would never want to deal with these incompetent fools again. Management are also a disgrace, which is evident by their lack of assistance with what should have been a small issue.

Warranty issues I have found Plush furniture don’t last the test of time. We purchased the dual seat centre console Leroy electric recliner. Unfortunately after 7 years the sofa is not lasting. The padding and support are repidly failing, which in itself I can accept, we use them every night and I am a large 6’3” guy. What I can’t accept is the… Read more

failure of the reclining mechanism. The scissor action is connected with rivets but the metal itself is very soft and consequently one of the rivets has wore the metal hole creating oval hole that the rivet slides within. The result is that the leg support is uneven twisting your pelvis when you sit in it. When I contact Plush through my extended warranty they sent a Technician, which I had to pay part of the fee, and assessed that it is normal ware and tear, end of story

So final word it is not a 10 year peace of mind warranty

The worst sofa I have ever owned! I decided to treat myself to an expensive custom sofa to go in our new townhouse, instead I am now stuck with a stained, balled and worn out eyesore after only 2 years of use. I paid extra for fabric protection which was sold to me as a cleaning kit which if that didn't remove any stain they would send a cleaner,… Read more

if the cleaner couldn't remove the stain then they would recover. I used their product, which seemed to be nothing more than water, so they sent a cleaner, then told me that now they had done that once, I could never use it again, even though it was sold as a 5 year warranty. I also had someone come out to check the fabric which was balling and getting very scuffed after less than 12 months. I was given a small depilling machine and told it was normal!! I have bought cheaper sofas and had them for more than 10 years and never had these issues. Would not recommend Plush and will never buy from them again!!! I have found the staff very helpful and they have co.e and inspected the fabric but still say that it is not faulty it is just wear and tear. Still extremely disappointing that such an expensive sofa is worn out and has to be replaced after only 2 years worth of normal use.

I purchased a lounge, side table and a coffee table in October 2025. I received the items on the 27th January 2026. The coffee table arrived faulty, the delivery driver took it back and I waited for another 3 weeks for the new one. Opened the box… Read more

and it has the same fault, the screws do not align with the holes in the table to the legs, all these tables are mass manufactured therefore all the coffee tables will have the same fault and Plush/Nick Scarli should have known about it and yet they still sent the next one. When I asked for a refund they said I could keep the table and they would give me 50%off ??? For a table that can’t be used! If I sent it back for a full refund I would have to wait AGAIN at home, take more time away from work and then when they received the faulty table they would give me my full refund. Lesson learnt ALWAYS check the reviews before you purchase. DO BETTER PLUSH/NICK SCARLI. 26/03/2026: STILL HAVE NOT RECEIVED THE 50% REFUND ON THIS FAULTY PRODUCT.