We bought our beautiful couch from Plush and really happy with it. Joel and Jason delivered it and were extremely professional. They kindly even organised their delivery run to accomodate my schedule. Great work guys.
Follow up support . Was on time and he fixed quite easily what the problem was. Rob s. Was friendly and showed me how to fix the problem should it occur again.
excellent and attentive service - couldnt be happier
Dawn was our service representative, she answered all my questions informatively and quickly. We required additional information regarding the size and fit of the sofa in which she explored with the warehouse and came back to me as soon as possible.
We ended up purchasing the sofa through Dawn, and again her communication was excellent and we felt comfortable our order was in good hands.
Thanks again Dawn!
Rigorous follow up to help me fix my order
I recently ordered a new sofa and sofa bed from overseas. I was buying for my parents in Australia and I mixed up the fabric selection. Jared A from Plush communicated with my father and myself to send out fabric samples and adjust the order. I even got a further discount on my purchase due to a special promotion that kicked in after I made my initial order. Thanks to Jared A & Plush for the excellent service.
From Craig & Bill
Shopping without the stress!
Michelle’s product knowledge and advice was fantastic, made our choice so much easier than I thought it would be. So happy with our new purchase! Highly recommend you visit Plush if your after a new lounge.
Perfect Warranty Service & experience Repair person
I am absolutely satisfied with Plush esp their after care service. The email communication till the repair man came to me was absolutely all well coordinated and on time.
Robert Sarantoulias seems lot expert , he identified the problem quickly and explained it well and repair it with in no time. Thanks again Plush , would definitely be doing more furniture shop and thanks for sending Robert.
Warranty Claim Handling
Had a claim for My Sofa which was handled by truly professional technician COREY. I am v Happy and satisfied. I sure he is an Asset to Plush organization.
Very happy with follow up by Corey.
We were very happy with Corey who was punctual and offered to remove his shoes before entering our home. He was professional and seems to enjoy his work. Keep up the good work.
Great experience doing online with Plush. Price are not the cheapest but the service from Jared A was excellent. He called after we'd ordered to confirm details, send samples and ensure we were ready to place the order. Can't wait for the delivery
Excellent experience in obtaining a warranty service from Plush Aspley. Communication through the store to the contact centre was quite efficient. Follow up by the store’s upholsterer was very professional and timely. On the nominated day to undertake the warranty work, on time arrival and efficient and friendly service made the whole experience very satisfying. Compliments to Plush for coordinating this warranty process.
Jackie at Osborne Park, was extremely helpful in helping us to choose our new lounge suite and Snuggle chair. She listened to our ideas and offered helpful suggestions and recommendations. The store itself was well set out and it was easy to see the large range of luxurious lounges.
What a great experience, from selecting our new lounge suite, to the best fuss free delivery possible.
From the time we entered the store, Leanne made our decision to purchase our new suite easy. No pressure, helpful suggestions and guidance. Also a great deal.
Joel and Jason provided the most efficient and friendly delivery possible. Early arrival, no fuss just good old fashioned service!
A refreshing change from some of our past experiences. Well done guys, you both set a new standard. Good luck for the future. Now to enjoy supreme comfort!!
2 thumbs up!!
Thanks for the lovely advice Fergus :-)
I am excited to have recently ordered a Cooper Modular in Mondo Nutmeg fabric with Plush furniture and can’t wait for it to arrive, and can already imagine relaxing in comfort on it :-)
Fergus at the Highpoint Maribyrnong store was just lovely. He was the perfect balance of helpful without being too pushy, and I really appreciated his patience.
I would definitely recommend getting his assistance if you are trying to find a couch that is right for you and your space.
Faulty Corner Lounge
Sold me a Faulty Crap corner Lounge, One seat was not level with the rest of lounge by 1 & half inch, sent to me faulty, Sent pictures as soon as it was dropped off to me, All i wanted was someone to replace that section,They said keep it there & they will replace it, had to fight for weeks , they said that it was normal, after many weeks i got a refund ! Sue at Prospect store was great,great customer service, Claims at head office was crap, poor service, wont buy your crap again !
Chris P was excellent at explaining all aspects of the lounge we wanted to buy. He gave us space so we could make our minds up and did not hassle or hurry us, which is what every customer prefers.
Thanks Chris, go the Dragons!
Great customer service and selection of products!
Osborne park store had a great selection of products and fabrics. Natalia was very helpful, friendly and patient. I didn't feel obligated by walking in the store. We can't wait for our new couch.
Lisa was thorough helpful and genuine
I phoned online contact as I needed to purchase the same couch as I did 5yrs ago. Lisa was really helpful finding the product and colour I purchased and gave me options to match up. Was an easy and quick process to purchase
Great product, great price, great service!
I bought a pair of 2 seater leather lounges and they are a great replacement for the worn out lounges we had previously. Sidney attended to our needs with care and attention and the sale price made it an outstanding purchase. Delivery was within the estimated timeframe and we are very satisfied.
great lounge suite
Ordered a lounge suite from Plush Nunawading, Victoria. Great helpful staff in store. Received delivery today (after sms was sent to me notifying the approx. delivery day/time). Outstanding service from Jonathan and Pablo, the delivery guys. On time, bought into house large bulky item, unpacked, placed in position where I wanted it and cleaned up. Very satisfied.
Plush couch review
So happy with my online purchase with Plush ..Lisa Rowlands was 11/10 was so patience, kind and helpful with making my Dane plush leather sofa sale nothing was too much trouble!
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