??!

Great aervice

We bought our beautiful couch from Plush and really happy with it. Joel and Jason delivered it and were extremely professional. They kindly even organised their delivery run to accomodate my schedule. Great work guys.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDandenong

Technical support

Follow up support . Was on time and he fixed quite easily what the problem was. Rob s. Was friendly and showed me how to fix the problem should it occur again.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

excellent and attentive service - couldnt be happier

Dawn was our service representative, she answered all my questions informatively and quickly. We required additional information regarding the size and fit of the sofa in which she explored with the warehouse and came back to me as soon as possible.
We ended up purchasing the sofa through Dawn, and again her communication was excellent and we felt comfortable our order was in good hands.
Thanks again Dawn!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Rigorous follow up to help me fix my order

I recently ordered a new sofa and sofa bed from overseas. I was buying for my parents in Australia and I mixed up the fabric selection. Jared A from Plush communicated with my father and myself to send out fabric samples and adjust the order. I even got a further discount on my purchase due to a special promotion that kicked in after I made my initial order. Thanks to Jared A & Plush for the excellent service.
From Craig & Bill


Shopping without the stress!

Michelle’s product knowledge and advice was fantastic, made our choice so much easier than I thought it would be. So happy with our new purchase! Highly recommend you visit Plush if your after a new lounge.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOsborne Park

Perfect Warranty Service & experience Repair person

I am absolutely satisfied with Plush esp their after care service. The email communication till the repair man came to me was absolutely all well coordinated and on time.
Robert Sarantoulias seems lot expert , he identified the problem quickly and explained it well and repair it with in no time. Thanks again Plush , would definitely be doing more furniture shop and thanks for sending Robert.

Product Quality
Warranty Claim MadeYes
1 comment
Hi Ash, thank you for taking the time to leave your valuable feedback! It is a pleasure to hear that every aspect of our service has exceeded your expectations. We will be sure to pass on your kind words to Robert and hope you enjoy your sofa. Warm regards, Plush Think Sofas

Warranty Claim Handling

Had a claim for My Sofa which was handled by truly professional technician COREY. I am v Happy and satisfied. I sure he is an Asset to Plush organization.
Great Service.

Return Claim MadeNo
Warranty Claim MadeYes
1 comment
Hi TJ, thank you for sharing your glowing review of our Customer Service Team. We are glad to hear of your wonderful experience and hope you enjoy your sofa. Warm regards, Plush Think Sofas

Very happy with follow up by Corey.

We were very happy with Corey who was punctual and offered to remove his shoes before entering our home. He was professional and seems to enjoy his work. Keep up the good work.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
Hi Nuala, we appreciate your feedback on your overall Plush experience. It is great to hear that our lovely technician had you enjoying your sofa as soon as possible. Many Thanks! Warm regards, Plush Think Sofas

Great service

Great experience doing online with Plush. Price are not the cheapest but the service from Jared A was excellent. He called after we'd ordered to confirm details, send samples and ensure we were ready to place the order. Can't wait for the delivery

Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Hi Chai, we appreciate your feedback on the excellent service you received on our Plush Online Showroom. We are sorry to hear your disappointment, if you would like to send your details to contactus@plush.com.au one of our friendly Sofa Specialists can contact you to discuss our finance options and pricing in more detail. Warm regards, Plush Think SofasHi. No need. The price works well for Plush, but the list price for Plush is always expensive. We got a better price on sale. It is still expensive compared to other brands - better quality? I would hope so - I'll let you know when I receive delivery! By the way, your sofa happiness guarantee is one reason we committed despite the price.

Warranty service

Excellent experience in obtaining a warranty service from Plush Aspley. Communication through the store to the contact centre was quite efficient. Follow up by the store’s upholsterer was very professional and timely. On the nominated day to undertake the warranty work, on time arrival and efficient and friendly service made the whole experience very satisfying. Compliments to Plush for coordinating this warranty process.

Product Quality
Customer Service
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationAspley
1 comment
Hi Peter, thank you for sharing on your overall Plush experience. We are pleased to hear that from our Showroom to Customer Service we have exceeded your expectations. We will be sure to pass on your kind words to the team. Warm regards, Plush Think Sofas

Thanks Jackie

Jackie at Osborne Park, was extremely helpful in helping us to choose our new lounge suite and Snuggle chair. She listened to our ideas and offered helpful suggestions and recommendations. The store itself was well set out and it was easy to see the large range of luxurious lounges.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationA Snuggle Chair and 7 pieces of the Carlton lounge furniture.
1 comment
Hi Chris, thank you for sharing your wonderful experience with us. It is a pleasure to hear that Jackie from our Plush Osborne Park Showroom was more than happy finding a sofa that met all your needs. Looking forward to your next visit! Warm regards, Plush Think Sofas

What a great experience, from selecting our new lounge suite, to the best fuss free delivery possible.

From the time we entered the store, Leanne made our decision to purchase our new suite easy. No pressure, helpful suggestions and guidance. Also a great deal.
Joel and Jason provided the most efficient and friendly delivery possible. Early arrival, no fuss just good old fashioned service!
A refreshing change from some of our past experiences. Well done guys, you both set a new standard. Good luck for the future. Now to enjoy supreme comfort!!
2 thumbs up!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNunawading
1 comment
Hi Errol, thank you for sharing on your refreshing visit to our Plush Nunawading Showroom. It is a pleasure to hear that from purchase to delivery we have exceeded your customer service expectations. Now that you have received your stunning new addition we hope you enjoy! Warm regards, Plush Think Sofas

Thanks for the lovely advice Fergus :-)

I am excited to have recently ordered a Cooper Modular in Mondo Nutmeg fabric with Plush furniture and can’t wait for it to arrive, and can already imagine relaxing in comfort on it :-)
Fergus at the Highpoint Maribyrnong store was just lovely. He was the perfect balance of helpful without being too pushy, and I really appreciated his patience.
I would definitely recommend getting his assistance if you are trying to find a couch that is right for you and your space.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Highpoint
1 comment
Hi Glenn, thank you for taking the time to share your recommendation. It is a pleasure to hear that you found the perfect fit for your lifestyle. We will be sure to pass on your kind words to the Highpoint Team. Warm regards, Plush Think Sofas

Faulty Corner Lounge

Sold me a Faulty Crap corner Lounge, One seat was not level with the rest of lounge by 1 & half inch, sent to me faulty, Sent pictures as soon as it was dropped off to me, All i wanted was someone to replace that section,They said keep it there & they will replace it, had to fight for weeks , they said that it was normal, after many weeks i got a refund ! Sue at Prospect store was great,great customer service, Claims at head office was crap, poor service, wont buy your crap again !

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationProspect

Excellent Service

Chris P was excellent at explaining all aspects of the lounge we wanted to buy. He gave us space so we could make our minds up and did not hassle or hurry us, which is what every customer prefers.

Thanks Chris, go the Dragons!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
1 comment
Hi Sha, thank you for sharing your wonderful experience with us. We are so pleased to hear your feedback on the showrooms ambience and that you found the perfect sofa for your home. We look forward to sharing your kind words with the team. Warm regards, Plush Think Sofas

Great customer service and selection of products!

Osborne park store had a great selection of products and fabrics. Natalia was very helpful, friendly and patient. I didn't feel obligated by walking in the store. We can't wait for our new couch.

Product Appearance As advertised
Store LocationOsborne park
2 comments
Went in today and Rodney was very helpful. Great customer service :)Hi Julie, thank you for taking the time to share your experience with our Osborne Park Showroom. We are so pleased to hear that Natalia and Rodney were more than happy to assist you through your sofa selection process and that you are looking forward to your delivery. Warm regards, Plush Think Sofas

Lisa was thorough helpful and genuine

I phoned online contact as I needed to purchase the same couch as I did 5yrs ago. Lisa was really helpful finding the product and colour I purchased and gave me options to match up. Was an easy and quick process to purchase

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
Hi Jane, we are glad to hear that you still love your stunning Plush Sofa from 5 years ago! It is lovely to hear of Lisa's helpful and genuine service throughout your sofa selection process. We hope you love your beautiful new sofa just as much and can't wait for delivery. Warm regards, Plush Think Sofas

Great product, great price, great service!

I bought a pair of 2 seater leather lounges and they are a great replacement for the worn out lounges we had previously. Sidney attended to our needs with care and attention and the sale price made it an outstanding purchase. Delivery was within the estimated timeframe and we are very satisfied.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Furniture Fortitude Valley
1 comment
Hi Brendan, it is a pleasure to hear that Sidney from our Fortitude Valley Showroom was more than happy finding a sofa that met all your needs. We are glad you have received your stunning new Plush Sofa which we hope you enjoy. Looking forward to your next visit! Warm regards, Plush Think Sofas

great lounge suite

Ordered a lounge suite from Plush Nunawading, Victoria. Great helpful staff in store. Received delivery today (after sms was sent to me notifying the approx. delivery day/time). Outstanding service from Jonathan and Pablo, the delivery guys. On time, bought into house large bulky item, unpacked, placed in position where I wanted it and cleaned up. Very satisfied.

Product Quality
Customer Service
Product Appearance As advertised
Store LocationPlush Nunawading, Victoria
1 comment
Hi Pete, thank you for sharing on your wonderful experience with Plush. We are so pleased to read of the outstanding service you received in our Nunawading Showroom and upon delivery and that you are now enjoying your brand new Plush Sofa. We will be sure to pass on your kind words. Warm regards, Plush Think Sofas

Plush couch review

So happy with my online purchase with Plush ..Lisa Rowlands was 11/10 was so patience, kind and helpful with making my Dane plush leather sofa sale nothing was too much trouble!

Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
2 comments
Extremely happyHi Michelle, thank you for taking the time to share on your experience with our Plush Online Showroom. We are pleased to read of the assistance you received from Lisa throughout your sofa selection process and will be sure to pass on your kind words. Warm regards, Plush Think Sofas

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Questions & Answers

Hi there, I'm after some reviews on the Boulevard sofa in particular the fabric Cara Silver and Cara Ash? We are after a light grey colour and are unsure if the Cara silver is too light and the Cara Ash too dark. The colours on the swatches are just not large enough to determine this. Would love some picture of those fabrics if anyone has them? Thanks
1 answer
Hi mm0311, Our quality assurance manager is always happy to answer any question you have on any of our products and can be contacted via the Plush website frequently asked questions page. In relation to the swatches, your nearest showroom will have larger size pieces available for viewing. Warm regards Plush

Hi is there a cleaning kit available to my leather couch?
1 answer
Hi Tina, All showrooms have our recommended cleaning products available to purchase, they will also be able to advise which product is suitable for your leather. Warm regards Plush

Hi, thinking to buy genuine leather sofas, so far so many reviews about the great customer service, but has anyone bought the sofas for a couple of years and happy with the product quality so far? Just need to make sure they sell genuine leather sofas, not bi-cast or bonded leather, not inferior materials. Thank you.
5 answers
No. We purchased '100% genuine cow hide leather' and it peeled. They refunded due to inferior quality. Despite acknowledging the poor quality, it still took almost 3 months to get a refund, due the deliberately poor after sales service, designed to make you go away and take no action. Would not recommendThanks Duck. Appreciated your time to answer my question.Hi Christine L. if you have any technical questions or concerns please contact or quality assurance manager via the below web address, Elliott will be able to answer any questions you may have in regards to our leathers https://www.plush.com.au/help/faqs Regards Plush Think Sofas

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