Love our new couch!!
Staff helpful and friendly. Many products and colors to choose from.
Very happy with our couch!! Coloring and quality perfect!
Two guys that assembled the couch were polite and very efficient!!
The sales staff were very helpful and our delivery staff, Joel and Jason, were very efficient and quickly put our sofa in place. Love the fact that the feet are put on, including floor protectors, and the rubbish is removed. Excellent service!
Great quality products and service
Picking out our new couch was incredibly easy with great options and price with Fergus. Then Joel and Jason arrived with the couch - nothing was an issue even the 30 odd steps to my front door. They quickly and professionally delivered the couch into our living room, unpacked it (excellent packaging) and set up the couch and then took away the packaging. I don't normallly fill in feedback forms but these guys went above and beyond.
Quality and delivery
Plush gave us clear info about delivery. They told us when and gave us a more local warning of arrival time. Joel and his mate could not have been better. Brilliant service. Thanks.
Big thanks to Joel and Jason from Plush Delivery Service for the hassle-free delivery of our Cooper lounge suite this morning. Arrived on time and assembled quickly and efficiently. Thankyou!
Purchasing sofa set
Just purchased two sofas, three and two seaters. Good choice in the shop, hard to choose. Thanks to Natalia's informative service and patience we finally decided on Dover model with shield warranty.
Now waiting for delivery.
Robert arrived spot on time was very friendly. He replaced the defective motor on our sofa very quickly. I didn't need to do anything. I would highly recommend him.
Great service start to finish
Great service as always from Frank with detailed description and support to ensure the additional pieces to our existing modular were all correct. Booking was within time lines provided and smooth. Unfortunately we had to rebook but again this was straight forward. The night before Joel text with the timings & on the day he text when 20 mins away. Both Joel and jason were super friendly, efficient & helpful. Even better that all packaging left with them & not a spot of mess left behind - great service & great products!
Great service instore and delivery
Really happy with the service by Frank in-store and after purchase with questions.
Delivered by Joel and Jason who communicated every step of the way and arrived on time and did everything carefully
Our new Plush Leroy 2 seater suite and electric recliners
I would just like to comment on the service we had from Marianne at Plush Frankston store. Marianne was very helpful in helping us to select our new suite and recliners and demonstrated the products and answered all our questions. We have now received our new Leroy leather 2 seater and 2 electric recliners and are more than happy with our purchase.
BEST AND HONEST SERVICE
I would like to provide a compliment to the Manager Florent. I had visited the store many times unsure of what I wanted, as it is a huge commitment to live with a purchase that will be in your home for years. Florent assisted me, I was able to make a definitive decision with the advice provided, that would suit the use and needs I was seeking. Without Florent's advice I would certainly not have selected the most suitable lounge for me. His knowledge is endless, I am delighted with my lounge, it is perfect. Florent has recently assisted me in an Ottaman that will not only match my lounge, but will be serviceable as well as elegant. I want to compliment Florent on his ability to match your products to the individual and getting it right. He is hardworking and dedicated to pleasing the customer. Brilliant service and such a positive person representing your business. Please congratulate him on his passion for customer satisfaction.
Your delivery guys are also the best in the business. PLUSH is certainly a business that strives for excellence. I have referred many friends and business colleagues to seek a lounge from Plush. Thank you. Janet Cunningham.
Lorraine provided us with fantastic service! Very friendly, knowledgeable and easy to deal with. Store was easy to locate and large in-store range helped us decide on style on the day.
Great quality product and very comfy
Fantastic Customer Service
Website is very user friendly and easy to navigate to the section you require. It was great to be able to see
my selection of chair configuration, colour and material as I made my selections.
I was extremely delighted with customer service from Dawn, who kept me informed of progress and helped with all my enquiries.
Dawn also helped organise delivery as I am outside the usual delivery area which was a big help, it was really nice to deal with a friendly, happy person. Many thanks Dawn..Very excited can't wait to see my chairs!
Excellent website - how e-commerce should be.
The website is excellent. We could change colours and configuration easily to match different spaces and layouts. A welcome relief after spending days in furniture shops without success. Dawn was excellent and responsive as my customer service rep.
No pressure, no fuss, no problem!
Very happy with our service from Natalia in the Osborne Park showroom. She was very knowledgeable as well as allowing us space to think without pressure. She wrote up a quote and emailed it directly, which contained a link straight to the online store, with the couch in the checkout basket ready to go. Jared followed up over the phone to confirm the order which is very professional, and he was great too.
Very happy with our service while purchasing a sofa. Fergus was very helpful and gave us all the information we needed as well as allowing us time to make our decision without pressure. All of our questions were answered and we were given all the information to take away to make our decision. Can't wait to see our new couch!
Just ordered online a snuggle petite for my wife, Lisa R followed up with phone conversations to confirm the order, and color. This is a very professional, and reassuring process.
The staff member at Dandenong Plush was fantastic, helped me choose a perfect couch.
Lead time was long (3 months) Danny and Sid from Demiri transport were great, cleaned up everything.
the customer service was excellent
Easy to find on the main road. Lots of products in store as well. Happy with the purchase made. The manager Christine provided excellent customer service. The furniture will be delivered and assembled once it arrives.
Everything was great, lead time was a little long but didn’t really matter at the end of it all. Danny and Sid from dimiri transport were great, even cleaned up after themselves. Recommend 100%
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