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Reviews

Review distribution

5 star
7,361
4 star
400
3 star
51
2 star
70
1 star
362

Back for more!

published

We have just bought our second Plush sofa. This is because we are so happy with the one for our lounge room that we got just over 12 months ago, we went back for the family room. They are well made, comfortable and kid proof. Staff were very helpful and patient while we decided on shape and colour as there is so much to choose from.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Cameo

CameoPerth, WA

Beautiful couch cant wait to get it

published

Weve just ordered a beautiful 3 seater couch from Ian in plush joondalup the store was great it had multiple couches to choose from all very high quality . My husband and I were really impressed with all the staff they looked after us excellently I would highly recommend going there . Just cant wait till we get ours now

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationJoondalup plush
See all answers

The reviewer stated that an incentive was offered for this review

Great store with great service!

published

It was our first time visiting Plush at Nunawading. Was impressed with the store layout, and the friendly customer service. Ended up buying a Snuggle chair & ottoman. Very happy with the service provided by Andrea. She was patient, very helpful and provided detail explanations. Thanks Andrea!

Product Quality
Customer Service
Product Appearance As advertised
Store LocationPlush Nunawading
See all answers
gina

ginaGreater Melbourne (Outer), VIC

  • 5 reviews
  • 2 likes

Excellent Customer Service - 5 star!

published

Met with Andrina to explain all about the Citti range sofa. We were super excited to see the sofa in real form as we had our eye on it from your website. It was great to have had Andrina show us and explain all options of the Citti range. She was most helpful, understanding to our needs. Explained the differences with leather options and colour range. We were most happy to sign on the dotted line and purchase 2 x 3 seater Citti range sofas. Andrina also explained the aftercare to leather as well as the Plush shield leather care warranty. Thanks Andrina you are truely a superstar and I hope your get recognition for your outstanding work. Well done !

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHigh Point
See all answers

Lara Mc

Lara McHolt 2615, ACT

Just bought another Plush sofa from Tash at Fyshwick

published

We bought a plush sofa years ago and it's still in great condition so it was a no brainer to go through them again. We went to their Fyshwick (Canberra) showroom and were assisted by Tash in making sure we picked the right configuration, fabric choices etc. She was so helpful and knowledgeable - it was a real pleasure to deal with her.

Customer Service
Product Appearance As advertised
Store LocationFyshwick (Canberra)

Lorraine

LorraineSouth East Queensland, QLD

Excellent Service from 2 Knowledgable Staff at Aspley

published

Bijoy at Plush Aspley was excellent. He gave us expert information on leather recliners that my husband and I were looking for, covering operation, construction, types of leather, warranty and care. He was warm, thoughtful and patient. When we returned to purchase, Bijoy was on a day off and Judith helped us with the purchase, answering questions we had, ensuring that we understood the product, the warranty and care of the leather. Again we received excellent service from Judith. It is obvious that the staff at Plush, Aspley have excellent product knowledge, are experienced, warm and professional. At no time, did we feel pressured or rushed by either of them; in short a pleasant experience.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSaturday 19th October 2019
See all answers

Wonderful customer service and great range of products

published

Thank you to Jerlene at the Logan Plush Store for a wonderful purchasing experience with excellent customer service. It was a real pleasure. Jerlene was so patient with us testing each recliner and asking lots of questions and changing our minds so many times about which fabric to choose. The range of sofas was superb and really great quality. Thanks once again Jerlene! We can't wait for our chairs to arrive.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan, QLD
See all answers

Excellent customer service

published

We search our product online. Once we seen it physically it was just what we expected. The lady who assisted up was very friendly and helpful. A pleasure to deal with.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
Mr Ploppy

Mr Ploppy

  • 3 reviews
  • 2 likes

Excellent experience

published

We've checked a number of stores and didn't find anything we liked until we came across Plush
online. Took a trip to Midland and found a variety of very well made sofas to choose from.
With the friendly help from Millie at the store, we soon found what we have been looking for.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMidland WA
See all answers
Christophertroy

ChristophertroySouth East Queensland, QLD

Retail shopping, how it should be...

published

Totally positive experience in purchasing a sofa, leather recliner. So happy with the purchase and staff interaction. Sandra we love you and they should double your salary for your rare and beautiful skills in customer engagement. Thank you.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
See all answers

Amazing service from Ryan!

published

Amazing staff that jumped in to help me with my two young children.
Thank you for that Julie!
And Ryan had great product knowledge and was an incredible help. Thrilled!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJindalee
See all answers

Natasha

NatashaPerth, WA

Great furniture and service!

published

We had heard great things about the Plush products, however were still impressed with the range in the Osborne Park store. We were free to walk around, we felt relaxed without pressure and it was very refreshing to have really good customer service from Erin and she was very informative and help us in every way possible. Looking forward to the delivery of our lounges.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park, WA
See all answers

lpr

lprSouth East Queensland, QLD

  • 2 reviews

Fantastic service

published

We had the best experience working with Florent at Plush Logan to design the perfect sofa for our home. I cannot speak more highly of the customer service we experienced which seems so hard to come by these days. Florent was there when we wanted him. No hard sell. He worked hard to ensure everything met our needs and we got the best price possible. We ended up with a beautiful sofa that is perfect for our home. Thank you Florent and the team at Plush Logan.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationLogan
See all answers

Melissa

MelissaGreater Melbourne (Outer), VIC

Excellent customer service

published

We were extremely satisfied with the level of service we received from team member; Lorraine at the Dandenong store. She was very patient with my Mother and I while we were looking for the perfect fit. Lorraine helped us go through all our options and even helped us to get the best deal possible. It was an absolute pleasure being served by Lorraine, it really took the stress out of making the decision on the new couch and made it thoroughly enjoyable. I cannot write the words to describe how truly amazing she is. I would highly recommend everyone go and see Lorraine at Dandenong when they are in the market for their perfect couch.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPlush Dandenong
See all answers

Loving our new couch & snuggle chair!

published

Theres something for everyone in this store. We found it to have lots of variety in sofas & because you can choose the covers we could mix in a few different options and have them all come in the same leather. The team store were very helpful in explaining the different options, quality & care post sale & have kept us well informed about our order. Joel & Jason delivered & set up our sofa & chair & showed a great deal of care in unloading & bringing the items into our lounge. Delivery was as promised & we have a great new suite that will last us for many years to come!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston Plush
See all answers

Great Customer Service

published

We were surprised to find a store with such good products and great to walk around, we felt relaxed without pressure and it was very refreshing to have really good customer service from Lyn and she was very informative and help us in every way possible. Really looking forward to the delivery of my suite.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJoondalup WA
See all answers

The reviewer stated that an incentive was offered for this review


At last the perfect sofa for us

published

A big shout out to Alisa at Jindalee. We have been looking for the perfect sofa for so long. Finally found it at Plush. Alisa put us at ease with her professionalism and product knowledge. Thankyou Alisa.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJindalee
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Crystal

CrystalGreater Melbourne (Outer), VIC

Excellent assistance from online staff!

published

I was assisted by two onlineStaff members. Both were friendly and helpful, responding to questions quickly. Both called back when they said they would and helped through the purchasing process

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Crystal, thank you for taking the time to share on your Online Showroom experience. We are pleased to hear of their excellent assistance and hope you are looking forward to receiving your beautiful new addition.
Warm regards,
Plush Think Sofas


Morgan S

Morgan S

  • 2 reviews

Terrible Warranty Service

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Kt_dixon

Kt_dixonGreater Melbourne (Outer), VIC

Very happy with my new sofa!

published

The sales person I dealt with with, Lorraine, was very knowledgeable and friendly and listened to my needs and found me the perfect sofa to suit my lifestyle. Can not wait for it to arrive!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi there, we are so pleased to read of the service you received from Lorraine at our Plush Dandenong Showroom. It is great to hear of her friendly assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas


Page 1 of 413

Questions & Answers

Helen

Helenasked

I'm wondering about buying either a plush Zara or King Living Jasper. In Fabric so leather's not an issue .... but wondering which is better quality and might last me longer. Any one with any experience of both?

1 answer
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Helen, thank you for your question. At Plush, all our sofas are made to order uniquely for your perfect fit along with a 10 Year Peace Of Mind Warranty you can be sure they are built to last. The model you have chosen is actually a customer favourite and with the assistance of our sales team, either online or at your nearest showroom you will achieve the look, comfort and performance that you expect from a great quality sofa.
Warm regards,
Plush Think Sofas


MPark

MParkasked

Hi
Im planning to buy Dane modular lounge. I see you use 100% cowhide leather. Can you tell if it is full grain or top grain leather?

2 answers
Duck
Duck

I expect it comes from a cow, but there's better quality in a chamois cloth

Plush Furniture
Plush Sofas A.Plush Furniture

Hi MPark,
Thanks for your enquiry,
All leather used at Plush is top grain, depending on your selection the leather may be full grain, meaning it has the natural surface on it with all the textural variations that brings, or it may be corrected grain, meaning the natural surface has been buffed to achieve a smooth or more uniform surface. Our Sofa specialists either in the showroom or online will be able to guide you through your selection.
Warm regards,
Plush Think Sofas


Alan

Alanasked

Is your leather top quality

4 answers
Duck
Duck

The "leather" peels, even when cared for meticulously per the care instructions. Take heed of the negative reviews and answers to questions.

Alan
Alan

That’s not correct

Plush Furniture
Plush Sofas A.Plush Furniture

Hi Alan,
Thanks for your enquiry,
All leather at Plush is 100% cow hide. You can choose from differing grades of leather depending on your house hold and your expectations. Our Sofa Specialists either in the showroom or online will be able to guide you through your selection.
Warm regards,
Plush Think Sofas


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