??!

Great service!

Sandra at Dandenong was absolutely amazing! She was one of the nicest sales assistants my partner and I had met. She was extremely helpful and we'd recommend - Sandra on Sundays.

Return Claim MadeNo
Warranty Claim MadeNo

BEAUTIFUL FURNITURE

Beautiful craftmanship of furniture, a surprise bonus fo me with deal and Nick was very knowlegable and a great salesman at the Corio store. Very highly recommended. Great service thank you

Product Quality
Excellent
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised

Fabulous service at every step

Throughout the purchase, from ordering, to fabric selection and through to delivery, the customer service has been great across numerous people including Lisa. They were always happy, willing to help (or at least try, if it wasn’t possible). We love the sofa and I wouldn’t hesitate to order from them again if required.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Exceptional customer service

We finalised our order today for a new modular lounge suite. The customer service we received from Lisa was second to none. She patiently helped us work through style, configuration and cover selections. The website is verily easy to navigate, although the particular style we picked does not come up when you filter for a modular suite. Swatches were dispatched on request, giving us confidence in what we were purchasing. I can't wait for a lounge to materialise

Return Claim MadeNo
Warranty Claim MadeNo

Amazing customer service

I was very fortunate to be assisted by Lisa Rowlands from Plush online. Lisa was so exceptional, that when it come to purchasing another seat for our modular, I deliberately contacted Lisa directly. Nothing was too much trouble for Lisa, she was genuinely interested in what we were trying to achieve with our new couches, she sent me out swatches, talked me through options and offered me the best possible price. It felt like I was shopping with a friend rather than someone I had never met. Well done Lisa, other sales professionals could learn so much from you. When I recently called Lisa to purchase another piece, she remembered who I was and once again, it was like chatting to a friend.

Due to the time that Lisa spent with me working out exactly what I needed, we are thrilled with our couches. We purchased two for our new house and both couches have been a great purchase. Our estate leather modular couch is the most comfortable couch we have owned, not to mention the beauty of the opulent leather, laguna chocolate which is thick, soft and well, plush!!

Product Quality
Excellent
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised

Amazing service start to finish

We initially dealt with Annie from Nunawading, she gave factual advice relevant to our living situation. We purchased the Cameo Sofa which has now been delivered and we could not be more pleased with the store, service, delivery and the product itself. Not only was the transaction simple and the staff member was knowledgable and genuine, The delivery was amazing Jonathan and Simon were incredibly accomodating with the city parking restrictions, they set up the couch, provided product details and helped install the recliners in a way that we were pleased with, time was no issue and his communication was great. He was clean and got rid of the rubbish neatly and he left me with no set up or concerns! Will definitely use plush again and cannot recommend the whole process more

Product Quality
Excellent
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Excellent service

The plush showroom at Maroochydore was bright, airy and well set out. Maddie gave us excellent service, was not pushy, explained everything clearly in a pleasent mannner. After a days worth of furniture shopping no one came close to her service and professional manner. We would highly recommend plush furniture and Maddie Turner she was a delight to deal with

Product Quality
Excellent
Return Claim MadeNo
Warranty Claim MadeNo

Great service

I went instore and though they were helpful, they couldn't order the fabric/colour I wanted so I tried online and Lisa was great. The process was quick and easy, and Lisa was always very receptive to my many questions!


Perfect!

Excellent service from the team at Jindalee. Ryan and his team that delivered my lounge were super efficient and cleaned up as they went. We have purchased lounges from Plus previously and have always been happy with product and service.
Thanks guys!

Product Quality
Excellent
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised

Everything was perfect, love my new lounges!

Went in to buy a lounge for my rumpus room, ended up buying 2 sets.
Service at Blacktown was a dream.
They came on time and delivery guys were awesome, took away all the rubbish without being asked!

Product Quality
Excellent
Return Claim MadeNo
Warranty Claim MadeNo

Fantastic service.

Excellent service. Bonnie was extremely helpful and assisted us with finding the leather modular suite we have always dreamed of having. Jonathan & Jose who delivered the furniture were on super efficient. Delivered on time and assembled the furniture and cleaned up with out any fuss.

Product Quality
Excellent
Return Claim MadeNo
Warranty Claim MadeNo

Very helpful

It was great to go into this store and not be swamped with a salesperson breathing down your neck immediately. Many thanks to Jimi who gave me time to look and think about my lounge before signing up. Looking forward to a great lounge and service.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised

Great staff, great Florent

Great services, i have purchased from this tote many times, Plush Logan is the best store that I have been! Good value for sofa! It last forever with protection! You should have one

Product Quality
Excellent
Return Claim MadeNo
Warranty Claim MadeNo

Great product! Even better delivery!

Great experience in the store.
The absolute high-light was the delivery of the sofa. Jonathan and Simon, went above and beyond. They even moved my old sofa downstairs. Thank you.

Product Quality
Excellent
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Easy and effortless

Lisa was a pleasure to deal with. Made it effortless despite us changing our selection a few times. We can’t wait for the Zara lounge and Snuggle chair to come!

Return Claim MadeNo
Warranty Claim MadeNo

Good Online Service

Dawn was great to work with to get my Snuggle Swivel chair ordered and made things easier to understand what was expected of me as the customer. If I need more furniture I'll go to Plush

Return Claim MadeNo
Warranty Claim MadeNo

Excellent Service

Maria was very helpful and patient with us in picking our modular lounge suite she gave us all the measurements and drawings so we could get it right assisted us well in choosing the right leather Maria’s service was exceptional and was there for us all the way

Return Claim MadeNo
Warranty Claim MadeNo

Excellent

Thank you Lisa, so easy!
Thanks Lisa for an effortless purchase. I only hope the petite swivel chair & ottoman quality are as good as the service Lisa provided during my purchase experience. I will purchase more items if this one meets my expectations on arrival.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Excellent service at Alexandria Showroom

Had great service from the manager Robert at the Alexandria show room. He spent a lot of time with us, answering our many questions, checking different configurations and pricing for us, and giving us some time on our own to consider the purchase. He also worked some magic to get us a good deal. The sofas are made to order so we have to wait 13-15 weeks for it to arrive, but certainly they look good quality and so the wait is likely worth it. Will see/update the review once we have the sofa!


Good customer service when trying to purchase sofas online assisted by HaunDawn and Danny F

Huan Dawn and Danny F also assisted and were very helpful in purchasing my sofas online
I asked various questions and asked for different quotes and had quick and helpful responses

Warranty Claim MadeNo
Product Appearance As advertised

Page 1 of 330

Questions & Answers

Hi All, I am about to purchase a $6,500 Vancouver sofa recliner set from plush. But the reviews are really shaking my decision. Going through the reviews, I see lot of "sweetened" positive reviews and lot of dislikes. For all the negative reviews I see a standard "plush" response and seems like absolutely no follow up and resolution from plush. when I visited the store they were bragging about the quality and the warranty about the product. but looks like lot of customers have issues with plush quality. So my question is should I just avoid plush? What are the other furniture stores I could buy a "quality" all leather sofa set? Thanks for your help in advance Paul
3 answers
Hi Paul sorry I cant help with alternatives, the reason we keep going back to Plush is because of the quality of their Sofas and their professional service.They will not honour their warranty unless pushed by fair trading/ threats of court. This is even when they acknowledge a major fault. I would not recommend. And I would be skeptical that positive answers are from plush employees. Nick scali etc seem to be just as bad. I fear the quality of high street leather is all poor quality, hugely narked up chines productsHi John C , which sofa did you get from them? How long you had it? Any issues ?

why is my 1 week old lounge architect leather wrinkling and will not smooth out
No answers

How do people who are not on facebook complete a review???
2 answers
What does this have to do with Plush? Anyway I assume you mean ‘submit’ a review. As a member I suggest you check this websiteI want to write a product review on a Plush furniture line and I can't complete this because the system asks me for a password (password for what?)or use my facebook account (don't have one). Cheers

Similar listings