I received excellent customer service from Dawn from her first phone call to the last. She walked me through the whole process, sent through all the relevant information I needed to purchase the ottoman to match my existing Petite Snuggle Chair. Dawn was a pleasure to deal with, very happy & bubbly, which is very contagious, nothing was too much trouble. The whole process was super easy & all done from the comfort of my couch! My Petite Snuggle Chair is my absolute favourite piece of furniture. It’s so comfy & once my matching Ottoman is ready my Snuggle Chair will be complete & it will be the true definition of comfort!
Great staff and products
Better warranty than a lot of other stores. Nice sofa and Jackie the customer service rep was very helpful
What's not to like?
Looking forward to delivery and a comfy seat
Excellent customer service Lisa.
Thanks to Lisa's friendly, informative service the whole experience of ordering my sofa on-line was a stress-free, pleasant experience. I would have no hesitation in recommending Plush to friends and family.
Jackie at the Osbourne Park store was very helpful. The service was good on what was a very busy day. Thanks Jackie, I'm looking forward to the delivery of my new sofa.
Sandra at Dandenong was absolutely amazing! She was one of the nicest sales assistants my partner and I had met. She was extremely helpful and we'd recommend - Sandra on Sundays.
Beautiful craftmanship of furniture, a surprise bonus fo me with deal and Nick was very knowlegable and a great salesman at the Corio store. Very highly recommended. Great service thank you
Fabulous service at every step
Throughout the purchase, from ordering, to fabric selection and through to delivery, the customer service has been great across numerous people including Lisa. They were always happy, willing to help (or at least try, if it wasn’t possible). We love the sofa and I wouldn’t hesitate to order from them again if required.
Exceptional customer service
We finalised our order today for a new modular lounge suite. The customer service we received from Lisa was second to none. She patiently helped us work through style, configuration and cover selections. The website is verily easy to navigate, although the particular style we picked does not come up when you filter for a modular suite. Swatches were dispatched on request, giving us confidence in what we were purchasing. I can't wait for a lounge to materialise
Amazing customer service
I was very fortunate to be assisted by Lisa Rowlands from Plush online. Lisa was so exceptional, that when it come to purchasing another seat for our modular, I deliberately contacted Lisa directly. Nothing was too much trouble for Lisa, she was genuinely interested in what we were trying to achieve with our new couches, she sent me out swatches, talked me through options and offered me the best possible price. It felt like I was shopping with a friend rather than someone I had never met. Well done Lisa, other sales professionals could learn so much from you. When I recently called Lisa to purchase another piece, she remembered who I was and once again, it was like chatting to a friend.
Due to the time that Lisa spent with me working out exactly what I needed, we are thrilled with our couches. We purchased two for our new house and both couches have been a great purchase. Our estate leather modular couch is the most comfortable couch we have owned, not to mention the beauty of the opulent leather, laguna chocolate which is thick, soft and well, plush!!
Amazing service start to finish
We initially dealt with Annie from Nunawading, she gave factual advice relevant to our living situation. We purchased the Cameo Sofa which has now been delivered and we could not be more pleased with the store, service, delivery and the product itself. Not only was the transaction simple and the staff member was knowledgable and genuine, The delivery was amazing Jonathan and Simon were incredibly accomodating with the city parking restrictions, they set up the couch, provided product details and helped install the recliners in a way that we were pleased with, time was no issue and his communication was great. He was clean and got rid of the rubbish neatly and he left me with no set up or concerns! Will definitely use plush again and cannot recommend the whole process more
The plush showroom at Maroochydore was bright, airy and well set out. Maddie gave us excellent service, was not pushy, explained everything clearly in a pleasent mannner. After a days worth of furniture shopping no one came close to her service and professional manner. We would highly recommend plush furniture and Maddie Turner she was a delight to deal with
I went instore and though they were helpful, they couldn't order the fabric/colour I wanted so I tried online and Lisa was great. The process was quick and easy, and Lisa was always very receptive to my many questions!
Excellent service from the team at Jindalee. Ryan and his team that delivered my lounge were super efficient and cleaned up as they went. We have purchased lounges from Plus previously and have always been happy with product and service.
Everything was perfect, love my new lounges!
Went in to buy a lounge for my rumpus room, ended up buying 2 sets.
Service at Blacktown was a dream.
They came on time and delivery guys were awesome, took away all the rubbish without being asked!
Excellent service. Bonnie was extremely helpful and assisted us with finding the leather modular suite we have always dreamed of having. Jonathan & Jose who delivered the furniture were on super efficient. Delivered on time and assembled the furniture and cleaned up with out any fuss.
It was great to go into this store and not be swamped with a salesperson breathing down your neck immediately. Many thanks to Jimi who gave me time to look and think about my lounge before signing up. Looking forward to a great lounge and service.
Great staff, great Florent
Great services, i have purchased from this tote many times, Plush Logan is the best store that I have been! Good value for sofa! It last forever with protection! You should have one
Great product! Even better delivery!
Great experience in the store.
The absolute high-light was the delivery of the sofa. Jonathan and Simon, went above and beyond. They even moved my old sofa downstairs. Thank you.
Easy and effortless
Lisa was a pleasure to deal with. Made it effortless despite us changing our selection a few times. We can’t wait for the Zara lounge and Snuggle chair to come!
Good Online Service
Dawn was great to work with to get my Snuggle Swivel chair ordered and made things easier to understand what was expected of me as the customer. If I need more furniture I'll go to Plush
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