Plush Furniture

Buyer Beware
Be 100% sure you pick the right sofa, because they have a 72 hour cooling off period, and allow 5 to 10 business days for your deposit to be returned, but this is crap as I’m still waiting for my money back 3 weeks later. Still waiting on the refund of $2300. Get your crap together Plush. After this experience I will never purchase a plush sofa.

After waiting 3 & half months for this chair, $cost $1,437 (50% off supposedly) deposit $437, being made in China. Went to Plush on line by using order No., said on the 7th May it would be delivered on ~ 14th May, we didn’t receive any phone call concerning delivery, 1 week before as stated on their instructions. Rang Springvale store, [Name Removed] who we purchased it off, not there, another man said ring local warehouse. Rang warehouse waited 15 mins, went to recorded message, message said would ring back if leave message, left a message no ...

I visited Plush Jindalee. The experience was lovely. Tracey was very helpful, pleasant and patient. I couldn't fault the experience at all. Wait time was disappointing but hopefully that will live up to the sales experience.

Ordered a couch on the 4/12/2021 and still no couch even though a couch was promised within 4 months. My cousin ordered a couch from Adriatic on the same day and got her couch in March 2022. They told me my couch was being delivered on the 27/4/2022 but none showed up. Was told my couch was being delivered on the 19/5/2022 no one showed up. I was told that the delivery driver couldn’t find the house. I ordered furniture and appliances for my new house from Furniture trader, Focus on furniture, Harvey Norman and no one had an issue finding the house. I was told that to reschedule my delivery will take weeks. Don’t buy from them go with Furniture trader, Focus on furniture or Adriatic instead.

A great lounge for a great price. A store that is always a pleasure to shop as they have a variety of lounges. Gaelle was really knowledgeable about the products and ver service orientated

Plush has great customer service in the show room but that’s as far as it goes. Once they have your money it is near impossible to get what you have paid for. It’s been nearly 6 months and no couches! You get told one thing eg delivery tomorrow then you get a phone call the afternoon before to push this another month.

Ridiculous the amount of time you spend chasing them up with nothing to show.

After attending a number of furniture and bespoke Lounge showrooms prior, the service received at Plush was to a very high standard.

The salesperson, Jess, had in depth knowledge on the showroom products and took the time to understand and discuss the products that would suit my needs. This include reviewing my Loungeroom spatial dimensions, architectural drawings, current internal finishes and required flexibility for the seating options.

Once the order was being placed and sale made, Jess demonstrated again complete knowledge of the product...

Very poor customer service. Paid nearly $200 for delivery with our original quote. Then going to be charged an additional $180 delivery. Unable to contact via email or through multiple messages left with the call centre team. Told by multiple people we would recieve a reply in the next business day however it has been 4 weeks and had no contact other than a text message. Very disappointed.

Waiting for a sofa for half year, finally got the delivery message from plush, and I take one day off waiting for the delivery. The driver said he pushed the doorbell twice and call me twice, I said no way, I am waiting here, and tried to contact plush. It is hard to reach them. The driver called me crap.

Great staff who went the extra mile to help with everything I needed.
Pleasant experience and the promise of price matching if the sofa price changes was wonderful.
Thanks Chun and staff

Purchased lounge Sept 2020, didn't arrive until Jan 21. Paid $7000, that was after 55% discount sale they had. Leather and cushioning starting to sag within a few months. Leather looked like someone had cruppled a piece if paper and tried to flatten it out. Contacted Plush who arranged for technician, they stated faulty but could possibly be repaired. Called Plush as no response from them. Told Quality Assurrance Manager assessed the technician's report and decided fair wear and tear. Ask for copy of technician's report, told can only get...

Denis at Marion was incredibly helpful, patient and encouraging, without crowding my decision. All of this happened right at the end of the day, but I never felt rushed.

Jared A went above and beyond to assist with the purchase of a Melbourne sofa. Nothing was too much of a ask and his customer service is next level! His product knowledge and assistance in getting a delivery quote as well as making sure the order went through and was correct. Thank you! Jared A deserves a pay rise for sure! Such an asset!

I went into Plush just to have a look into getting a couch that would fit my space. I was immediately greeted by Layal who asked what we were after. She was so kind, patient and knowledgeable on configuring a sofa that fit our space and gave us something we could add to later on if needed. No combination or question was too much. Her expertise was also appreciated in giving us any options we liked to choose colors, styles, fabrics/leathers. This was also appreciated in finding an accompanying rug if we needed it. After purchasing, we were walked through the entire process of what needed to happen next regarding deposit, payment balance and delivery. Honestly, such great customer service to accompany a quality product!

I purchased a Plush snuggle occasional chair and ottoman just over 5 years ago. It came with a 10 year peace of mind warranty which is actually a 5 year no fee warranty + 5 year pro rata repair.

Fast forward to year 5 when I discovered a manufacturing fault with the chair. I had to push Plush customer service for 6 months to get the chair inspected for repair. They refused to arrange for repairs unless I paid an additional inspection fee. This was never stated in their warranty guide (which they have rectified as of March 2022) and they blatan...