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Reviews

Review distribution

5 star
7,678
4 star
405
3 star
53
2 star
71
1 star
370

Sonya R.

Sonya R.Wheatbelt, WA

Repeat sofa purchase

published

This has been our third purchase with the Osborne Park store and they have consistently been helpful, full of knowledge, and provided great service. Rodney the manager has remembered me from my first purchase and has been completely understanding of the fact we live in a regional area. I would definitely recommend anyone to call this store if they are after great value furniture

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park Perth WA
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Irene Forsyte

Irene ForsyteGreater Melbourne (Metropolitan), VIC

Plush should write a manual on excellent customer service

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoorabbin
See all answers
caroline

carolinePerth, WA

Outstanding customer service

published

The products were beautifully presented and clearly labelled. An easy to navigate store with attentive staff. The level of customer service from Michele at Osborne Park, WA was exemplary, she was patient, friendly and not pushy one bit. Very happy.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne park WA
See all answers
Stephen Hogan

Stephen HoganHunter Region, NSW

Purchased a additional arm-chair on-line. Lisa was professional, knowledgeable, courteous and a pleasure to deal with.

published

I found the on-line store was surprisingly easy to navigate. We had already purchased a three seater sofa and arm-chair from a Newcastle store approximately 12 months prior so we knew the exact specifications that we required. Lisa contacted us following our purchase by both phone and email to confirm the order and outline the delivery procedure.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

LindaM

LindaM

  • 2 reviews

Made for us fits like a glove suits our family

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Nunawading
See all answers

David C.

David C.Perth, WA

Amazing service and non-pushy staff

published

Natalia at the Osborne Park store made our very difficult sofa buying decision so much easier. She was genuinely interested in making sure we got something that suited our wants and budget as it's a big purchase. Natalia was neither aloof nor pushy, and we felt very comfortable with our decision in the end. She helped us validate our initial choice by introducing us to other sofas that also fit our requirements and worked through all the options for us.

I'm glad we didn't go to Plush first as we had to experience other furniture stores first to realise how good the product and the service at Plush is.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

DG and RA

DG and RAPerth, WA

Perfect sofa configuration. Great customer service

published

Thank you Natalia for the time and and your patience with us, it truly paid off! We found our perfect sofa for our new place. The whole process was without a hustle. Ill definitely recommend this store to friends and family.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWA - Osborne Park
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent service

published

Really beautiful furniture quality, we bought a leather sofa. We were particularly impressed by Lyn's service in the Joondalup store. We went to a number of other retailers in the area and Lyn was our favorite salesperson. Very knowledgeable, helpful and she has a lovely personality. Highly recommended. Thank you!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJoondalup
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Nick, thank you for taking the time to leave your valuable feedback. We are pleased to hear you received the service you deserved at our Joondalup Showroom. Hope you enjoy!
Warm regards,
Plush Think Sofas

Very happy

published

We had a great experience at the Dandenong store.
Chelsea was very friendly, helpful, knowledgeable and very patient with us. We found the perfect sofa with her help.
Thank you Chelsea

Customer Service
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi A & J, we are so pleased to hear that you found your perfect fit at our Dandenong Showroom. We look forward to passing your appreciation on to the team. Many Thanks!
Warm regards,
Plush Think Sofas

Great experience

published

We purchased a chair from Plush
in Myaree. Our experience was fantastic ! Larry was enthusiastic and very knowledgeable. The after sales service was also very helpful , we would definitely recommend Plush Myaree & Larry.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMyaree
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Marissa, we are so pleased to read of the service you received from Larry at our Plush Myaree Showroom. It is great to hear of his assistance and we are sure he will enjoy reading your kind words. Many Thanks!
Warm regards,
Plush Think Sofas


A very good experience

published

Michele was very good to guide us trough the choice and understood exactly what we wanted.
The service was very good and she even contacted Audrey at Warwick store ,whom help us to choose the right color for our future chair. Thank's Michele.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne park
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Francois, thank you for sharing your experience with Plush. Lovely to hear Michele was able to manage your expectations to find the perfect fit for your sofa needs. We are sure you are looking forward to delivery!
Warm regards,
Plush Think Sofas


K And M

K And MGreater Melbourne (Outer), VIC

Looking Forward To Our New Sofa.

published

Our experience at the Dandenong store today with Lorraine was awesome. Lorraine was so helpful and extremely knowledgeable on all sofas. The quality and the range of Modular Sofas shown to us by Lorraine was amazing and she finally helped us make the correct decision that best fit our Lounge area. Without her assistance it would have been so much harder. Thanks Lorraine.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong.
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Shop and staff

published

Even though we have Plush, Zdenka at Taylors Lake store made it easy to make a purchase on our new Lounges, we made our purchase on product and knowing the plush styles and quality and the staff at the store there was no pressure it was up to us so again thanks Plush.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationTaylors Lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Ken, thank you for taking the time to share your valuable feedback with us. We are glad to hear you enjoyed your experience with our Taylors Lakes Team and look forward to passing on your kind words.
Warm regards,
Plush Think Sofas


juleeearly

juleeearlySouth East Queensland, QLD

Repair service by Andrew

published

Andrew fixed our relatively new 3 seater sofa today. We have only had the sofa for a couple of months and have communicated with Andrew on several occasions by phone and in our home about the problems we had with the seats. Andrew was always polite, courteous, informative and prompt. He arrived on time and completed the work efficiently. Andrew has a professional disposition along with a friendly one and listened to us about our concerns. We are very happy with his work and customer support. We would recommend Andrew to other customers if they also have concerns with their purchases from Plush.
Geoff and Julee Early
Redland Bay Q

Return Claim MadeNo
Warranty Claim MadeYes
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Maddeson H.

Maddeson H.Perth, WA

Incredible Service

published

Natalia at the Osborne Park store made shopping for a sofa an absolute joy! Her service was incredibly attentive and thoughtful as she deciphered both of my own and my partners wants to tailor a sofa specific to the both of us. I can not fault the service we received at Osborne Park Plush. I would highly recommend if you are looking for a couch that you consult the highly approachable and competent team. I left feeling extremely well looked after and I am excited to relax on our bespoke lounge after it has been made!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great customer experience

published

Joanne was great to engage with at the Highpoint store. She let us explore on our own and only approached when she saw that we needed help. We didn't feel rushed, pressured or watched which was awesome!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Bal

BalSydney, NSW

Excellent Service and advice

published

We were very impressed with the service Peter provided to us. He arrived on time and was really easy to liaise with. I would recommend Peter to all customers. Thanks

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationArtarmon
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Bal, thank you for your feedback! It is great to hear that Peter was able to assist and have you enjoying your sofa as soon as possible. We will be sure to pass your appreciation on.
Warm regards,
Plush Think Sofas


Amber

Amber

  • 5 reviews

Tailored customer services! taking care from order to deliver!!

published

Thanks for your great customer services and matching with my conditions and tastes.
Awesome communication, thanks Huan Wang!! Your follow up from the start to the end helped me to save my time and energy. I could believe Plush is genuine from their customer services.

Product Quality
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Amber, thank you for sharing on your experience with our Online Showroom. We are so pleased to hear Huan was able to assist you throughout the process and look forward to passing on your kind words.
Warm regards,
Plush Think Sofas


Anon

AnonAustralian Capital Territory

Really happy!

published

Staff are very helpful and patient, love my new couch. Have had my couch for less than a week but the quality appears to be really good. Delivery service was excellent too.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Sofas Fyshwick
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Anon, Thank you for sharing on your overall Plush experience. We look forward to sharing your kind feedback with our Fyshwick and Delivery Teams. Hope you enjoy your beautiful new sofa!
Warm regards,
Plush Think Sofas


worried

worriedGreater Melbourne (Outer), VIC

super helpful Lisa

published

I bought a couple of ottomans online and the lovely Lisa contacted me to finalize the purchase. She was super friendly, professional and went out of her way to help! And that is another reason I will always buy my sofas from plush!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Page 1 of 429

Questions & Answers

Casey d.

Casey d.asked

I have a small graze on leather sofa (5c piece size) what is best to do? Thanks

5 answers
Cathy K
Cathy K

Hi Casey
I had a similar problem some years ago I used a product like a shoe cleaner it was a clear wax for leather, if the graze has taken the top layer of leather off not sure if you can really fix that , alternatively if you have a good shoe repair place nearby it would be worth asking them if there are any new products on the market to help. Just make sure you regularly treat the leather to keep it from drying out and cracking. Hope that helps some
Cathy

Chickie
Chickie

Hi Casey.Contact the showroom of purchase for advice.

Casey d.
Casey d.

Thanks! Ill do both!


Amy T.

Amy T.asked

Hi, I have just ordered the Newport 5 seat modula sofa In a light fabric and thinking maybe I should have paid the extra $600 or so for the plush protection. Is it worth the money?? I have three young kids so its bound to get marked with dirty little fingers from time to time.

2 answers
James
James

I think its worth it, if they cannot remove the stain or repair the damage then they will replace that cover.

Plush Furniture
Plush Sofas A.Plush Furniture

Hi Amy T. Plush Shield is peace of mind knowing any accidental spills or tears in the fabric are covered for 5 years.
If you have any questions please feel free to contact our quality assurance manager via the below link.
https://www.plush.com.au/

Regards

Plush Think Sofas


Peter Howard

Peter Howardasked

are the cushions and backs on the "Cooper " 2.5 and 3 seater sofa reversable and removable?

2 answers
Chickie
Chickie

Hi Peter the Cooper is a fixed cushion model,so not removable or reversible.

Plush Furniture
Plush Sofas A.Plush Furniture

Hi Peter Howard.

The Cooper range has a fixed seat and back cushion. Hope this helps however if you have any further questions please feel free to contact our quality assurance team via the below link

https://www.plush.com.au/

Warm Regards

Plush Think Sofas


Get an answer from our members and Plush Furniture representatives

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