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Pros

  • Astonishingly good customer service

  • Excellent product quality

Reviews

  • Product Quality
    4.8 (4,708)
  • Return Claim MadeYes (150) · No (6,299)
  • Warranty Claim MadeYes (354) · No (6,101)
  • Product Appearance As advertised (3,686) · Not as advertised (811)
  • Shipping
    4.6 (196)
  • Customer Service
    4.9 (4,463)
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Great job

published

Enzo and Claudio delivered our new couch today - they did a great job - they were really quick and efficient! Thanks!

Product Quality
Incentivised ReviewNo
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Clair

ClairGreater Melbourne (Outer), VIC

Fantastic the delivery guys were great

published

Dealing with plush from start to finish was excellent I’m very happy with my sofa and would recommend plush to anybody

Product Quality
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Andy

AndySydney, NSW

Amazing service

published

We recently purchased a sofa from Plush Alexandria and was served by Molly. The service was absolutely amazing and she was incredibly helpful

Incentivised ReviewNo
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Fantastic Customer Service

published

We had the pleasure of being served by store manager Rod, he was incredibly knowledgeable, lovely to deal with and had exemplary customer service skills. Email contact with the store regarding delivery ETA (slight delays due to Covid) has been easy and any emails have been responded to very quickly. Absolutely would recommend the store and Rod in particular.

Customer Service
Incentivised ReviewNo
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James

JamesGreater Melbourne (Inner), VIC

VERY smooth process.

published

Lan was absolutely fantastic in the process, made ordering and delivery VERY smooth.
Thanks Lan, you're a star !! Delivery was well organised, and the drivers took all packaging which was great.

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Chris

ChrisGreater Melbourne (Inner), VIC

Perfect delivery experience with Enzo & Claudio!

published

Delivery day arrived and it was pouring rain. Enzo and Claudio delivered our new (110kg) sofa with ease and care.
Our driveway is very steep and we have narrow stairs that they navigated without issue.
Highly recommended.

Product Quality
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Naz

NazSydney, NSW

  • 2 reviews

Molly at Alexandria has helped on several occasions.

published

We came in to purchase couches last week and we’re served by Molly from the Alexandria store. She was very helpful and has helped us on three separate occasions and each time we have left very happy with our new set of couches. We love her great customer service and positive and bubbly attitude. Will definitely be recommending you guys to anyone looking to buy new couches.

Customer Service
Incentivised ReviewNo
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GInaF

GInaF

  • 2 reviews

Excellent, prompt service.

published

Peter Cassar was exceptional and he really saved the day. Peter went out of his way to help me and within an hour he came to my home and fixed the issue.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Andrew

AndrewSydney, NSW

  • 2 reviews

Amazing service so helpful and friendly.

published

We had the pleasure of working with Molly who helped us choose the right couch for our needs. She went above and beyond our expectations and was very patient, knowledgeable and accommodating.

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Eddie W.

Eddie W.Northeast, VIC

Helped colour matching, suited a new build

published

Walked in the store and all the couches were comfortable and at reasonable prices. Staff were able to help over the couple of visits with ideas based on the new house plans. Tracey was great and took the time to discuss the ideas. Overall a great experiance.

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Lyn

LynGreater Melbourne (Outer), VIC

Great delivery service.

published

Enzio and Claudio arrived within the time frame. It was a heavy sofabed to take upstairs. They assessed the situation and very quickly and efficiently moved the sofa into place. They even took the packing away too!

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Bill Pace

Bill PaceGreater Melbourne (Outer), VIC

Great Delivery Experience

published

Delivery Driver was great. Took great care of my property, assembled the lounge & took all the rubbish away. All in all it was an excellent experience. Great Job!

Product Quality
Incentivised ReviewNo
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Elisa

ElisaMetropolitan Adelaide, SA

Love our new couch!

published

Carla was amazing! This is our second purchase from Plush and they didn't disappoint. We love their quality, service and highly recommend them

Product Quality
Return Claim MadeNo
Product AppearanceAs advertised
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The reviewer stated that an incentive was offered for this review

Cheeky

Cheeky

  • 2 reviews

Still waiting for goods, however customer service was exceptional

published

Store is nicely laid out. Millie our salesperson let us take our time to choose, even right down to the fabric we preferred. Was very informative and professional. I would not hesitate to buy from this business in the future.

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Great experience

published

We had a wonderful experience purchasing a new lounge. Mum and Dad are elderly and Tracey was most understanding, helpful, knowledgeable, and definitely not pushy, which was a big bonus. The showroom was laid out well, easy to get around, great displays and good variety of samples. Mum and dad are looking forward to receiving their new lounge. Thank you Tracey for lovely customer service!

Customer Service
Incentivised ReviewNo
Store Location"Jindalee QLD"
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Patricia

Patricia Sydney, NSW

Recliner fall directly to sleep, so relaxing!!!

published

About a lot of options we found our high quality double sets recliner and Jamie was very kind and patient with us.
The claim we had afterwards has nothing to do that we still love the product!

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Superb service!

published

Not knowing a whole bunch about sofas, we were expertly rescued by Plush salesman, Josh. He carefully listened to our requirements and translated them into the appropriate sofa style, size and fabric. Easy purchase and a very positive experience. Thanks Josh!

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Great online customer service

published

Super easy to get things done when chatting with Chantel and there were a wide range of options to choose from. Also, great online customer service from Chantel!!! Helped me every step of the way and quick to reply. :)

Incentivised ReviewNo
1 comment
Plush Furniture
Plush Think SofasPlush Furniture
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April

AprilPerth

  • 2 reviews

Very good sales service

published

Sales service by Larry at Myaree store was very good. He was very helpful and not pushy. He took the time to explain and be very clear about the order process. We have put the sofa on order and look forward to delivery!

Customer Service
Incentivised ReviewNo
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1 comment
Plush Furniture
Plush Think SofasPlush Furniture
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Jenny Alvarez

Jenny Alvarez Sydney, NSW

Best customer service from the first step!

published

As soon as we stepped into the store Chris was very attentive. He approached us with the biggest smile and a whole wealth of knowledge and suggestions. Chris gave us all the time in the world to try and decide which couch was best. My son and I found out forever couch all thanks to Chris!

Customer Service
Incentivised ReviewNo
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1 comment
Plush Furniture
Plush Think SofasPlush Furniture
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Page 1 of 500

Questions & Answers

Judi A

Judi Aasked

WA, Osborne Park

What sofas do you have with good lumbar support for a bad back

1 answer
Plush Furniture
Plush Think SofasPlush Furniture

Hi Judi,

We have many sofas that offer lumbar support, and often sofas with a seat that is not so deep also helps, as when your feet are firmly on the floor it can take pressure off the lower lumbar region. We know that no two back issues are the same, your comfort will be very individual. We can suggest you try the Studio, Dover, or Brighton as a start. Our Sofa Specialist team will be happy to guide you through the options.

Warm regards,
Plush Think Sofas

Vivien C.

Vivien C.asked

Plush Furniture

After moving the electric cables for our two Studio 3 seater recliners have gone missing. Despite my best endeavours I have not been able to get anywhere in finding out how to order replacements.
Do you have any suggestions?

2 answers
Plush Furniture
Plush Think SofasPlush Furniture

HI Vivien, we are sorry to hear you have lost the wires, we will arrange for you to be contacted to order replacements asap
Warm Regards
Plush Think Sofas

Vivien C.
Vivien C.

I was contacted by customer care and although I haven't yet received the cables I am confident that Dilraj has it in hand.
Thank you

3lions

3lionsasked

Plush Furniture

I'm trying to get some help from plush. My mum has a swivel chair. It's not under warranty. The large back cushion has lost its support & I'm trying to get plush to contact me as to if/how I can buy another 1. Just can't get any answers. I've rang customer care twice now... nothing to do with them as it's not a warranty issue. Very frustrating! If Plush monitor this any chance someone can respond. Thanks

1 answer
Plush Furniture
Plush Sofas A.Plush Furniture

Hi 3lions,

Thank you for your patience and query. We are sorry to read of your experience and would like to contact you to assist. If you could leave your details below or send them to contactus@plush.com.au. Once we have your details we will be able to contact you.

Warm Regards
Plush Think Sofas

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Plush Furniture

Details

About Plush Furniture:

With 46 locations around Australia as well as a Plush Furniture online store, this furniture chain is accessible. They sell a range of sofas, modular lounges, recliners, occasional chairs, ottomans and accessories.

Plush Furniture also features 8 clearance outlets all around Australia, which offer furniture for sale at discounted prices. This may be because customers have cancelled orders without using the furniture; pieces are ex-display models; or there are slight faults.

A flexible returns policy, 10-year warranty are also attractive to a prospective investor in a new lounge to be showcased proudly (and hopefully, at length) in a living room.

Points of praise for Plush Furniture:

The outstanding and personable customer services at Plush Furniture stores (as well as the staff facilitating the web chat service online) was undoubtedly the stores’ most attractive plus point.

Everyone involved in the purchasing process, from sales through to delivery, were knowledgeable and courteous. Staff in-store were particularly praised for being easy going and non-pushy, and often customers were so impressed with the service from Plush Furniture that they returned to buy more furniture.

2021 ProductReview Awards logo

If you’re in the market for new furniture, Plush Furniture is undoubtedly worthy of consideration. Awarded the 2021 ProductReview Award for Best Furniture Shop, Plush Furniture’s remarkable product quality and customer service has helped greatly with its win.

Top performing Plush Furniture stores were the Logan store in Queensland, and Shepparton in Victoria – with an overall 5-star rating as at November 2020. The Plush Furniture online store was also up to the task when it came to furnishing Plush’s overall success, with a 4.9-star rating as at November 2020.

Compare all 48 Plush Furniture
Plush Furniture Online store
  • Award Winner 2021
  • 2020
  • 2019

Plush Furniture Online store

4.9
(1,031)
Plush Furniture ACT, Fyshwick
  • Award Winner 2021
  • 2020
  • 2019

Plush Furniture ACT, Fyshwick

4.8
(286)
Plush Furniture NSW, Albury
  • Award Winner 2021
  • 2020
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Plush Furniture NSW, Albury

4.9
(177)
Plush Furniture NSW, Alexandria
  • Award Winner 2021
  • 2020
  • 2019

Plush Furniture NSW, Alexandria

4.8
(865)
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedSofasSofasSofasSofas
Compare all 48 Plush Furniture

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