??!

Great communication and service!

The price might not be the best around, but the quality is top notch. The delivery is well arranged and on time. The whole assembly process took around 10 minutes to finish single handily.

Product Quality
Shipping
Return Claim MadeNo
Product Appearance As advertised
1 comment
Hi Lycheus, Thanks for the feedback on your experience. We sincerely appreciate your insight and feedback because it helps us build a better customer experience. Cheers,

Legend - wait for it - and I hope you're not lactose intolerance, because the next word is... Dary!

Awesome couch with everything I need. The only place I could find with a couch that had a chaise and queen sofa bed fold out with an actual mattress. Unfortunately it had a very long lead time, but it was well worth the wait in the end. Easy to unpack and only had to fit the feet.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaterloo
1 comment
Hi Danno, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Cheers

All around a great shopping experience

Initial online store experience was good followed by visit to Crows Nest store to see product. Everything went really well right through to delivery including product unpacking and set up.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Ben Thank you for leaving such a nice review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.They work very diligently and it will provide them with great encouragement to keep doing what they are doing.Thank you, once again for your kind words. Cheers

Lounge lovers loves their clients

Great service all the way from ordering in store, communicating via email/message and delivery to our front door. Beautifully made timeless pieces. Will definitely be ordering more from lounge lovers.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaterloo
1 comment
Hi Rachel, thank you so much for your lovely words and we can not wait to see you back in our showrooms very soon. Best wishes from Lounge Lovers

Pleasantly surprised

Lounge Lovers looked to be an expensive and premium brand, so we entered with the intention of window shopping and getting inspristion. When we explored the store we were pleasantly surprised at the quality, modern designs and the reasonable price point. Particularly that it was during a long weekend sale :)
We picked up a dining table set which was delivered today and couldn't be happier with the find!
Highly recommended

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaterloo
1 comment
Hi David, Thank you for your lovely feedback and thank you for the recommendation and we are thrilled that you are happy with your new purchase. Best Wishes from Lounge Lovers

Excellent reliable service!

Navigating the store to find what we wanted was easy. Customer service was excellent from the time we made our purchase to delivery, assembly and rubbish removal. Access was tricky with the large sofabed package and the guys were very careful, efficient and courteous.

Product Quality
Customer Service
Product Appearance Not as advertised
Store LocationLounge Lovers Crows Nest
1 comment
Hi Rita, thank you for sharing your excellent review with Lounge Lovers, we will pass on the feedback to the Crows Nest showroom and the delivery team as they would love to hear. Best Wishes from Lounge Lovers

Amazing service!

I knew what i was looking for, and Beatrice the sales lady was very helpful, not your typical pushy seller.
She gave me great feedback and information
Highly recommend lounge lovers for their products and great service!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBelrose
1 comment
Hi Natalie, thank you for sharing your review with us. We will ensure we will pass on your lovely feedback to Beatrice as she would love to hear. Best Wishes from Lounge Lovers

Fantastic helpful staff and great service

We received Great service from store through to the customer service department and delivery. Prompt and very professional and love the sofa we bought and get so many compliments from guests .

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle hill
1 comment
Hi Jacqui, Thank you so much for taking the time to share your experience with our Castle Hill showroom and our delivery team, it is great to hear that you receive so many compliments. Best Wishes from Lounge Lovers.

Excellent lounge

Easy to see and test lounges
Very satisfied with the two lounges - worth paying for the setup with delivery
In store staff very friendly and knowledgeable
Delivery guy was excellent very friendly and efficient

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBelrose
1 comment
Hi Michael, thank you for taking the time to share your experience with Lounge Lovers and we are very happy that you are satisfied with both of your sofa's. Best Wishes from Lounge Lovers

I wish i could give them less than 1 Star. Horrible quality product, even worse Customer Service

I don’t know what’s more disappointing – the quality of my Lounge Lovers couch or their customer service (if you can call it that). I bought the Poppy three seater couch in pumice linen online late last year for $1300 (excl. delivery costs) and it became immediately apparent just how poor the quality of their furniture is. Feathers have been constantly coming out from the couch and going all over my living room and the couch itself is pilling but that’s not even the worst of it. After less than six months, all of the cushions have completely lost their shape (see included image) and sag so much that the couch is too uncomfortable to sit on. The couch looks like it's sinking in. We are a two person, adult household with no children or pets and the couch has been very well taken care of. Lounge Lovers have completely disregarded my complaint. They sent a technician out to assess the couch who advised that the middle section of the couch had a noticeable change in its structure (faulty) however Lounge Lovers are refusing to acknowledge this and are insisting that this is a result of ‘general wear and tear’ and are offering replacement cushions AT A CHARGE. The attitude of [name removed] , the customer service rep who has been “helping” with my complaint has been dismissive, apathetic and borderline sarcastic during my dealings with her.

(UPDATE) After contacting the ombudsman, a phone call was magically received from Lounge Lovers with them offering to replace our cushions "as gesture of good will" at no expense ... these cushions would take another 3 months to received. Ridiculous.

We declined the offer and informed Lounge lovers we wished to receive a full refund for a their faulty product and horrible customer service. This has so far been denied.

We will be proceeding to the Office of Fair Trading for our money back.

Product Quality
Shipping
Warranty Claim MadeYes
Product Appearance Not as advertised

Worst bolt adaptation for fixing a simple frame to chair. Cheap price cheap product!

Just check my title, this review is as frustrating as assembling the chairs.3 hours of my life wasted because of cheap bolts that don't align.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Wonderful service

Great to see the couches in the store. Great service to help us make our decision. The option for delivery with assembly was perfect for us. The delivery was well communicated and the delivery guys were wonderful.

Product Quality
Customer Service
Product Appearance As advertised
Store LocationCrows Nest
1 comment
Hi Kaitlin, thank you for taking the time share you experience with us and thank you for the photo's, it looks lovely in your home. Best Wishes Lounge Lovers

So easy to deal with, great experience!

The website was easy to navigate and then purchase from. The communication from the store was great. Loved the Saturday delivery, text updates and tracking app in the last hour.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi P.G Thank you for taking the time to share your experience with us and we are happy that you had a easy process. Best Wishes Lounge Lovers

Good range of furniture . Very helpful and polite staff . Delivery update and delivery was fantastic . Overall good

Good Quality and Easy to assemble good range of products . Polite staff and great delivery. Must visit if planning to buy lounge. Will surely come back for more options . Thanks .

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle hill
1 comment
Hi Neha, Thank you so much for your lovely feedback and we can't wait to see you back in our showrooms very soon. Best Wishes from Lounge Lovers

Great experience

I had a great experience shopping with Lounge Lovers. The sofa I wanted turned to be cheaper than the advertised sale price, which was great. When I got my side home it had an imperfection and Lounge Lovers organised a prompt replacement. Great service all round.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFitzroy
1 comment
Hi Erin, thank you for taking the time to share your experience with Lounge Lovers and we are so happy we were able to turn that around for you. Best Wishes from Lounge Lovers

Super comfy, but wrong colour sent

The in store experience was quick and easy and the couch delivered is very comfortable.

Unfortunately, they delivered two different colours for a two piece set. It's being rectified but I now have to take time off work to accept the delivery. The best they've offered is to refund the extra weekend delivery cost, not the whole cost, so I'm now losing out on pay to fix a mistake on their end.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaterloo

Great service! Well done team!

Arranging delivery was super easy. I needed to reschedule a couple of times because our house wasn’t ready. Nothing was too much trouble and the sms communication was excellent. Item was delivered at exactly the time specified.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Sean, thank you so much for your lovely words and we are so pleased to hear about your experience. Best Wishes from Lounge Lovers

Nice furniture selection

There is a wide range of in-style furniture selection of good quality and which are surprisingly easy to assemble. Add to this a warm and friendly staff from showroom to delivery.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill
1 comment
Hi Jerald, Thank you for taking the time to share your experience with us and we are so thrilled to hear about your experience and we will pass on the feedback to the Castle Hill showroom and the delivery team. Best Wishes from Lounge Lovers.

Excellent Sofa bed at a great price. Even better service!

I was easily directed to the sofa beds and wasn’t pressured or oversold. When I was ready to buy, the process was quick and painless - as was the delivery and installation. Definitely recommend these guys for your furniture needs.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaterloo Lounge Lovers
1 comment
Hi F Collins, Thank you so much for your lovely words and thank you so much for the recommendation. Best Wishes Lounge Lovers

The perfect chair

A great selection of furniture and I found the perfect chair for my bedroom. The delivery was came when arranged and the assembly was so easy. A very happy customer

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSouth Yarra
1 comment
Hi Karen, Thank you so much and we are so happy that your found your prefect chair. All the best from Lounge Lovers

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Questions & Answers

Do you have an outlet in Perth?
No answers

Do you have black round dinning tables that fit 6 chairs? Dave sat ddletho@hotmail.com
1 answer
Hi Dave, At this stage we do not carry a Black Dining table however we are always adding new products. Our product range is available on our website www.loungelovers.com.au

Hello, Has anyone purchased the Lisa sofa & what are the experiences, good or bad. Thank you.
No answers

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