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Reviews

4.7

1,458 reviews
5
(1,311)
4
(46)
3
(6)
2
(16)
1
(79)
  • Product Quality
    4.7 (793)
  • Return Claim MadeYes (36) · No (768)
  • Warranty Claim MadeYes (22) · No (777)
  • Product Appearance As advertised (95%) · Not as advertised (5%)
  • Shipping
    4.8 (319)
  • Customer Service
    4.7 (428)
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Rebecca C.

Rebecca C.Sydney Surrounds, NSW

Super fast delivery

published

Loved that I didn’t have to wait months for my items like a lot of retailers. Super fast delivery, excellent pricing for the high quality of the furniture. Really helpful team on the phone. Will be back to order more! Thank you!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Lambo

LamboSydney, NSW

  • 5 reviews

Niagra velvet dining chairs - divine

published

Easy online ordering and excellent communication about delivery dates and time window with regular text updates. Arrived on time and easy to assemble. Excellent quality and great colour although more teal than the emerald in the description but I had ordered a free fabric sample first (great service) so I knew what I was getting.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Michelle M.

Michelle M.Greater Melbourne (Inner), VIC

I loved the products and the service. It was delivered on time.

published

I bought some dinning chairs and loved it. Great quality and perfect service. Website is easy to navigate. Also, the showroom is in a good location, what makes easy to visit to see the products.

Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised

The reviewer stated that an incentive was offered for this review

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Great product!

published

I bought the Hansen cabinet from LoungeLovers. They provided regular updates on shipping. The cabinet was delivered with care and it was easily assembled. The item is sturdy and well-made, and the finish is perfect!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Kelly

KellyGreater Melbourne (Inner), VIC

  • 2 reviews

Beautiful chair

published

Great products and quality, we are very happy with our chair, quick assemble. Communication with store and ordering process on line very easy and staff lively to deal with and delivery great

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Perfect chair!

published

Purchased the Ark Dining Room Chairs, extremely well crafted and beautiful natural colour. The delivery was on time and well communicated. Will be ordering from Lounge Lovers again for sure.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Lauren

LaurenSouthwest, VIC

Great service

published

Our couches went straight into storage (can’t wait to set them up in a few weeks!) but so far the service from Lounge Lovers has been amazing. The sales staff were great to deal with, the delivery tracking was fantastic and the delivery guys were amazing. Thanks so much, can’t wait to see our new couches properly soon!

Shipping
Product Appearance As advertised

The reviewer stated that an incentive was offered for this review

Excellent product, price and communication

published

I found the TV unit I was after at the best price and delivery cost compared to other stores. Excellent communication re delivery dates and lovely delivery men arrived on time. Very happy customer!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Helen

HelenGreater Melbourne (Inner), VIC

Great service and products

published

Great quality stools - the thread was slightly askew on a couple but I managed to get them secure. They are very nice to look at ... exactly how they appear online and no smell !!
Online tracking of my order was a breeze - had time to run and get a coffee while watching the truck heading to my suburb. I'm super impressed with this company!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Jo P

Jo PSydney, NSW

Fantastic

published

Very easy from start to finish.
Extremely happy with the armchair sofa bed.
Delivery was amazing they made sure to keep us updated along the way and made it easy to know when they would arrive

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Nice console.

published

We had a look at the store first and order it online.
Nice quality. It looks good in our foyer and fast delivery, nice driver, reasonable delivery charge. Very easy to assemble.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Impressive customer service

published

Not only very happy with the product I received, but impressed with the customer service when I had to change the delivery date not once, but twice. This was a very easy process.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Kate H Dee Why

Kate H Dee WhySydney, NSW

Comfortable, would look at Belrose store for cushions.

published

The chairs look great but had some trouble screwing in the chair legs so my brother is going to assist us with this. Hopefully soon. Otherwise an excellent choice. Say hi to Maurice.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Courteous and efficient! We couldn’t be more pleased with everything associated with our chair ordering and delivery.

published

It was very easy to navigate the store and find our chairs amongst a great selection. The quality is amazing and they suit our antique eucalypt table so well. We are Very happy thank you Lounge Lovers!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Kathy king

Kathy kingSydney Surrounds, NSW

High quality product with great online service and delivery

published

Purchased the king single sofa bed after searching a wide range of retailers and second hand market places - this was best value - easy to assemble, beautifully finished and good quality fabric- picture is accurate to online images

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Kat

KatGreater Melbourne (Outer), VIC

Excellent service, great products!

published

I ordered oring ordered 2 ghost chairs online then realised at such a low price for a beautiful chair I should get a third! Called through and paid for another one to be added to my order with no issues! Texts and emails sent about deliveries, fast reponse time, on time delivery. Overall chairs are great and experience was great. Would definitely purchase from lounge lovers again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Shamaila

ShamailaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Fast, efficient service and quality items

published

I ordered a new dining table online and four days later, it arrived. Jenny from Lounge Lovers kept me updated through regular text messages, including an option for contactless delivery in a COVID climate. The table is beautiful and solid, and at a very affordable price point. Will definitely be buying from Lounge Lovers again!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Tiarn

TiarnSydney, NSW

Very happy!

published

Very happy with our lounge. We felt very informed the whole way through and are in love with the quality of our products purchased. Only regret was purchasing assembly and rubbish removal as it really wasn’t needed. Otherwise... HAPPY!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Xxx

XxxGreater Melbourne (Metropolitan), VIC

Hassle Free :)

published

Quick turn around, efficient and easy delivery, beautiful product. Provided a 3 hour window of delivery, messaged 30 minutes prior to arrival. No need to sit around and waste the day. :)

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

Amazing!

published

I ordered a coffee table and the service was amazing I was advised of the exact window my table would be delivered and kept up to date well in advance. Very happy with my purchase.

Product Quality
1 comment
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Questions & Answers

Lisa

Lisaasked

Lounge Lovers

Hello, can anyone tell me about the leather Draper? Is it comfortable??

No answers
Adelle S

Adelle Sasked

Lounge Lovers

We have just received our new velvet couch and the smell omitting from it is so strong we are getting headaches from sitting on it. Is there a way to remove this safely or will this hang around for awhile?

No answers
No Where To Hide

No Where To Hideasked

Lounge Lovers

Hello, am interested in purchasing the Modular Pod set armless reviewed & displayed by Chris Carrol also Paula Joye did a make over of her lounge with this Pod Modular set. Looks attractive but after perusing a substantial 58 1star reviews am understandably dubious over the quality fabric, foam & frame so would be interested in hearing from anyone who has purchased the Pod Modular set by Loungelovers to know how well it has stood up to normal use foam, fabric & frame wise.

No answers

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