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Lounge Lovers
4.7 from 1,943 reviews · View Statistics

Reviews

  • Product Quality
    4.7 (1,207)
  • Return Claim MadeYes (49) · No (1,187)
  • Warranty Claim MadeYes (24) · No (1,201)
  • Product Appearance As advertised (1,097) · Not as advertised (61)
  • Shipping
    4.8 (654)
  • Customer Service
    4.6 (473)
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Appalling customer service

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
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Lisa Brooke

Lisa BrookeGreater Melbourne (Inner), VIC

Great service

published

I bought 4 replica wishbone chairs. They arrived within 4 days. I was able to choose from a 3 hour window for the arrival. So quick and easy and they look fantastic. No assembly required.

The reviewer stated that an incentive was offered for this review

Raymond

RaymondSydney, NSW

Quick and efficient, satisfied customer!

published

Took advantage of a sale to buy the oak Stockholm cabinet, and decided to get it delivered (thank goodness as it was huge and weighted 76kg!).

Quick and efficient online process, delivery came earlier than expected which was a pleasant surprise, and excellent communication throughout on when delivery would come, a msg to check I would be available before it actually came, and even a call to say they were 30 min away.

All in all I'm one satisfied customer and would come back again!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

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Fiona

Fiona

  • 2 reviews

Great comfy chairs

published

I was looking to buy 4 dining chairs online and came across Lounge Lovers. The site was quick and easy to use. The chairs were a cheaper price than on other sites which was great. I like how you get to choose your delivery date when you buy. They arrived on time and are good quality and super comfy.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

The reviewer stated that an incentive was offered for this review

Din

DinGreater Melbourne (Inner), VIC

Wilson went out of his way!

published

We purchased a discounted table from the warehouse which had some small chips in it. To your surprise this morning, we got a message from the warehouse person, Wilson letting us know that he had spent the time to patch the little chips and even sent us a photo of it. This kind of service is above and beyond my expectations and it really turned around our experience with LL, as the booking experience was not that great. LL is lucky to have people like Wilson going above and beyond for customers.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
B. Gambrill

B. Gambrill Sydney, NSW

Great lounge - good quality!!

published

The lounge was exactly like the photo online. People were a pleasure to deal with. Delivery was on time and drivers were helpful

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
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The reviewer stated that an incentive was offered for this review

Fantastic bed

published

Very satisfied with new bed . Highest quality product Good price, friendly team, kept communication up in regards to order status and delivery

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

Camcam

CamcamMelbourne

  • 4 reviews
  • 6 likes

Great!

published

Great website, fast delivery. Highly recommended. I bought the ghost chairs and they are high quality. Thank you Lounge Lovers! I'll be buying again.

Product Quality
Shipping

The reviewer stated that an incentive was offered for this review

Shinny

ShinnyGreater Melbourne (Outer), VIC

  • 3 reviews

Cuba Stools

published

Lounge Lovers were exceptional to deal with, their product range is fabulous. We purchased the Cuban stool, beautiful quality.
Communication from staff was A1, we will be back.
Shane and Sam

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

The reviewer stated that an incentive was offered for this review

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Thomas

ThomasGreater Melbourne (Inner), VIC

Great Team!

published

Very satisfied with our new couch, the delivery, and the communication. I had made a mistake when ordering and they were very helpful fixing it up. Quick and easy and kept us in the loop with delivery times. Thank you!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
Unhappy

UnhappySydney, NSW

  • 2 reviews
  • 1 like

Terrible customer service

published

Was promised several different things from customer service team, waited weeks for a coffee table only to be told they can’t accommodate my original delivery request. Canceled order and told my refund would take WEEKS! Wonderful that right before Christmas I am out of pocket because of a mistake on their end. Huge inconvenience and waste of time and money. SHOP ELSEWHERE!!!

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
Lea

Lea Sydney, NSW

Perfect chairs love them

published

Thank you so much for the beautiful dinning chairs, simple and very comfortable but also good quality.
Great delivery service quick and easy.
Thanks again

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

The reviewer stated that an incentive was offered for this review

Tanya

TanyaGreater Melbourne (Outer), VIC

Good experience

published

Ordered the Turner side table. Upon delivery I noticed there were issues with the item. Contacted customer support and they organised a replacement to be delivered the next week and collected the faulty item.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

The reviewer stated that an incentive was offered for this review

Ves

VesGreater Melbourne (Metropolitan), VIC

I love my new dining chairs

published

A good range to choose from, great quality and price. Ordering was easy and communication was swift. Fast delivery too.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
Katie W.

Katie W.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Such a great experience!

published

Great shopping experience and great price (best I could find online). Delivery was amazing, the guys were so friendly! Will definitely shop again with Lounge Lovers :)

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
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Not the best quality couch

published

The service was decent but not happy at all my couch. The fabric was pilling almost immediately. When I spoke to customer service they mailed me a little hand held gadget that removes it. But with 2 little ones I don’t have that much spare time to do this fortnightly. Also the legs aren’t stable. When you sit on the couch it moves and it’s so annoying and embarrassing when we have guests over.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAlexandria
See all answers

Great let down

published

Very crumby service. I was told an item would be delivered the next day so then I proceeded with the order. I was then told the order wouldn't be delivered until the 11/12/2020 (2 weeks from date of order). The option was given to pick up the item from the warehouse to which I agreed, however I was then notified that I have a 24hr window to collect the item. Now my client is without a coffee table in their reception area. Would not recommend Lounge lovers for any commercial work.

Incentivised ReviewNo
Jacinta  Russo

Jacinta RussoGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Exceptional Service & Product!

published

Once again Lounge Lovers has been an absolute pleasure to deal with! Amazing, friendly delivery and beautiful sofas. This is our second time purchasing from Lounge Lovers... i highly recommend visiting their store in person & online!!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

The reviewer stated that an incentive was offered for this review

The fastest order during sale time ever!

published

I ordered four dining chairs in the cyber weekend sales, apart from the INCREDIBLE price, they were booked in for delivery the next day. I was very impressed with all communication leading up to and afterwards, and the quality of the chairs are beautiful.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

The reviewer stated that an incentive was offered for this review

Love these Dining Chairs!

published

Beautiful chairs and very easy to assemble. The service I have received is also absolutely 1st rate. I would recommend anyone looking to purchase new furniture check out this range. Great quality and very affordable!!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
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Questions & Answers

brollosylyf

brollosylyfasked

Lounge Lovers

What is the weight capacity for your Madrid 2 seat sofa bed? Many similar products advertise as sleeping 2 people but have a weight capacity of only 100-120 kgs.

Has anyone purchased this item and can advise how comfortable the Madrid is as a bed?

Cheers

No answers
Lorna N.

Lorna N.asked

Lounge Lovers

How do I clean my coral bay lounge

No answers
KT C.

KT C.asked

Lounge Lovers

Hi can anyone tell me how comfortable the Linda velvet arm chair is and if the velvet looks and feels good quality? Thanks in advance

KC

No answers

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Details

Compare all 9 Lounge Lovers
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining, Outdoor and SofasDining, Outdoor and SofasDining, Outdoor and SofasDining, Outdoor and Sofas
Compare all 9 Lounge Lovers

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