18,906 reviews
We purchased a bed from the nunawading store and was met with friendly and informative customer service - the lads who delivered the bed were equally as good and advised there was a missing part. It was sent promptly and Aaron who installed it was lovely! Love the bed, looks fab! Show details · 1
Bought the Alice chaise lounge and arm chair in Jazz Natural. Love it. It looks fabulous and is super comfy. The communications with customer service was exceptional, as was the delivery. Arrived 7.30am on a Saturday morning 3 days after I purchased it- how perfect is that! Thank you for such an amazing shopping experience. I'll definitely shop with you again. Show reply
Ordered a new coffee table online. As soon as my purchase was finalised I got an email and text message confirming order. Jenny kept me updated on every step of my delivery including expected time. Was also able to track delivery online. Alex, who delivered the table, was polite and accomodating. Even called to say he was 15 minutes away. He was… Read more · 1
even a little early which didn’t matter as I knew when to expect him so I had everything cleared and ready.
Reviews with attachments
I found the customer support really helpful when I thought I’d missed out on an item in a sale and contacted them directly. Was really impressed at the efficiency of the customer service in all aspects. Our new couch is so great, came quickly and even the two delivery guys were delightful to interact with. My only disappointment is the… Read more · 1
unbelievable amount of plastic packaging the couch sections come wrapped in. I’m dismayed that is 2026 we are not doing better than this. It will take weeks for us to dispose of it bit by bit too. One thing Lounge Lovers could do is to look into how they could make their packaging more sustainable, recyclable and friendly to the environment.
Seamless, easy ordering, very and prompt quick deliver, excellent communication Show reply
The couch is gorgeous! So comfortable and a stunning white linen fabric - really happy with how it suits the place and has removable covers making cleaning a breeze Show reply
I’m very impressed with this set. It’s modern and beautiful, the natural wood grain is stunning. I particularly love the clean lines of the table and the unique curve of the chairs. It feels like such a solid, high-quality piece of furniture. Highly recommended. Show reply
Love my new two seater sofa it fits perfectly into my space. I was looking specifically for a 2m long sofa and you guys delivered!! Show reply
I bought a queen size beige/cream headboard with vertical panelling (SERENITY RIBBED QUEEN BED-HEAD). It was as described. Excellent value for money at $249 for queen size). I particularly liked that it had feet, so very easy to place behind bed with no laborious assembly. The fabric was also of good quality. The entire order process was easy… Read more · 1
and transparent. No hidden nasties at the check-out. I received a confirmation email almost imediately and the package arrived exactly on the delivery date given and the delivery guys arrived on time and were polite and courteous. Would definitely buy from Lounge Lovers again
Excellent service, couch is very comfortable and fast delivery Easy to purchase and communicate Show reply
Great service, I had a little issue with the product I purchased and the team helped me resolve it so quickly. I will definitely be shopping from here more often. Show reply
Prompt, communicative, handled carefully, and I love my table, thank you :) Show reply
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Super easy process. Extremely great communication. I received emails and texts of when my order was coming and the day of and what order of delivery I was for the day. Show reply
From the online team to the delivery guys full 5 star service . I love our new furniture addition to our home . I can’t wait to fit and relax on our spacious 1.5 seater . Definitely coming back for more purchases . Show reply
We bought a sofa in Dec 2024, plus an additional sofa covers with a different colour. We didn’t open the additional sofa covers until Dec 2025, realised the box was missing a pillow cover. After some back and forth emails with the support team, they resolved it and send me a new one which I just received today. Took a while, a few months, but we… Read more · 1
got it and really satisfied with the experience. I would recommend this product and service to everyone.
I love my new dining chairs! They are so comfortable and beautiful, and they make me smile every time I see them Show reply
Excellent is the only word to describe how well I was looked after, and I was not an easy customer I was chopping and changing right to the moment the truck arrived. Jenny and the transport team didn't miss a beat and were just so patient with me, the customer support and updates were fantastic and gave useful and clear information, not for a… Read more · 1
minute did I have to wonder how my order was progressing the updates where available and repeated. I ordered late and Jenny had my delivery only days from when i ordered. The transport team Fabio and his mate were awesome, I held them up and they stuck around and put lounge in place exactly as I needed it, LL has a very committed transport partner.
Thanks so much to Jenny at Lounge Lovers and the transport team Fabio and mate.
These guys are amazing! Was nervous to buy a product online, but the quality is 5-stars and the service was 5-stars too. Delivery guys were so kind - didn’t think my new bed head would actually fit in the room - but these guys made it work and also were very delicate around my house. Can’t give enough praise - would definitely buy again and recommend them without hesitation ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Show reply
Latest follow-ups
My review is not of the store staff but of their return policy and the people who manage returns who cannot be understood. The policy does not state that if you opened and assembled the products such as bar stools in our case you will be charged a… Read more
$120.00 fee if not returned in boxes and packed (not assembled). There is also a deduction of 50% of the original cost if the items have been used. And also delivery costs. In essence they want the product back and the customer to pay for more than 50% + $200.00 for the costs cited above. How misleading is their 21 day change of mind return policy?
We received the 4 stools in boxes on the saturday (11 April 2026). They were delivered unassembled. Stools can not be tried/used without assembling them. We assembled them and I sat on one of the stools less than 30min on the sunday (12 April 2026). I could not walk the next day due to massive back pain caused by the shape of the seat. The stools are basically useless for me.
My question is "How can the stools be in their original packaging and at the same time know that they cannot be used?" The policy is simply flawed and it does not help the customer. Be careful when buying from this company.
I found the staff at the Geelong store very helpful but the phone staff (who organise returns) frustrating as I could not understand them. They had the gall to say that the phone calls were recorded! Why? because I was becoming frustrated and I was raising my voice. I was given various excuses like " your email does not work" "Have to check with team members", "the stools need to be in their original condition" which I could not believe because I had the stools for 3 days only! I waited over 6 hours for an email which outlined all of those elements which are "hidden" elements and not listed on their web site.
I originally emailed the salesperson in Geelong (Tuesday 14 April) and when I did not hear from her I rang the store (Wednesday 15 April) where I was given the 1300.... number. The response from the sydney number was appalling. We have 4 stools which are basically useless to us but I refuse to pay this crowd anymore money for products which I had for 2 days and they can resell them as they are not damaged.
Follow-up · It didn’t seem that staff were trained on policy. The phone staff tried to conceal what would happen and how little I would be refunded. It wasn’t until I asked for them to communicate with emails that the true conditions were revealed. Costs were not justified. I only had the bar stools for a day. I used one of them for 30min. They wanted them… Read more
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We gone to the store and placed a Custom made special order three sitting Lounge in linen We waited for a long time to get it paid everything that was asked of us but when it was delivery time the staff made did not add the assembly and the… Read more
couriers refused to assemble the lounge They left us to very sharp steel rods that where not for any use for our lounge and we had some injuries cutting our toes Our lounge was nothing custom made as we requested to be very firm as I have back injury’s Only the fabric that we requested that was correct We where told that it was a mistake by the staff but on the day of purchase we where not told that we can’t get a firm lounge It is terrible communication We had someone from customer care to check the lounge and he even told us first the lounge is a normal lounge like the ones on the show room Plus this sharp metal steel should be there for this lounge We asked customer care for a discount so we can fix the cushions our self our cost but they refused We gone to the store in Caringbah and the store manager was Disgusting Rude Abrupt Unprofessional Defensive We don’t know how can he be a store manager Terrible after sale customer service We had no choice but to take this further We just want to let others know about our experience to be aware
Follow-up · We had to fix all the cushions in our EXPENSE as they will not fix them We had to pay $980 to have the cushions Extra Firm as they never delivered what we ordered Please be very careful as they only interested in taking your money and they after sale customer service is one BIG 0 We don’t recommend this people from Staff To Management The… Read more
Hi Tsolakis, we appreciate your taking the time to… Read more (+2 replies)
Lounge lovers is the best. The furniture is top quality for reasonable prices. Their customer service go above and beyond. I changed my mind about which product I wanted and they were super helpful sorting everything out. The delivery team are… Read more · 1
excellent and show up on time. Customer service has excellent communication. I started with a dinning table and now have a buffet. I’m picking up a hall table next week and I will buy a bed frame and bookshelf next. It’s been a really good experience dealing with lounglovers!
Follow-up · Its a month since my first review. I still think LL are the best. I have continued to buy furniture from LL and now have a hall table, queen bed and coffee table added to my collection. I will buy a book shelf next and intend to buy a lounge from them further down the track. So happy with everything I've bought and consider them the easiest… Read more
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Positive reviews
This was the most considerate, thorough and efficient purchase and delivery service I have ever received. Jenny has been excellent with communication to ensure a suitable delivery time. Reliable tracking and Jack’s delivery and assembly of my table was so quick. 10/10 service. Thank you so much. Show reply
Excellent service, product and price! We bought an Ollie extendable table that was on clearance (due to a previous dent under the table). It was smooth experience Show details · 1
I was stoked to pick up a gorgeous dining table off the clearance centre Facebook page for a great price. I purchased the dining chairs a few days later and Camille from the customer service team quickly arranged a refund on the delivery fee to ensure I didn’t have to pay it twice for delivery on the same day. The delivery was fantastic, Sal and… Read more · 1
his partner were so kind and communicative and very generously assembled the table for me and it looks amazing. Very happy with my table, the customer service and delivery. I will purchase from Lounge Lovers again.
Negative reviews
Poor Communication on their Delivery Service Overall, a really disappointing experience. We'd ordered some items to be delivered. Loungelovers only deliver on a Wednesday, so we planned around being available during the day we had scheduled as we were not available for the following Wednesday's. On the morning of the delivery, I received a text… Read more
saying the delivery drivers had tried to deliver the packages but couldn't. That they waited 15 minutes and left, and were unable to return later that day.
If that were true, I'd be more understanding, but they simply lied about being here for 15 minues and that they made themselves known. No door bell ring, no 'loud' knock.
On top of the failure to deliver, they also charged a redilvery fee.
Safe to say I won't be using Loungelovers again.
Mostly fake & solicited reviews here – Purchased a 2 seat sofa bed on 14th Dec. A delivery slot was available on the 24th Dec so I chose that. A few days later they texted me to say it had been changed to the 12th Jan. Ok. On the 11th Jan, they text me to say there was an unfortunate error & my lounge was on a shipping container & couldn't be delivered until 6th April. That's when I… Read more
started looking at online reviews....that's when my heart sank. If you want to see genuine reviews, look at their Facebook page & other social media pages. Almost everyone has had the same poor experience with the same tired old excuses. Lounge Lovers do NOT know how to operate a business & they couldn't care less about their customers. I would go as far to say that they are not just incompetent, I believe they are sabotaging their own business & simply don't care.
I have made a formal complaint to Fair Trading & I will be expecting a full refund.
Do your research before handing over your money to Lounge Lovers...!!
Hi mickedge66, thank you for taking the time to… Read more
The shipping date is not the date. I'm still waiting for my purchase. They keep changing delivery dates and my patience has worn thin. No respect for customers time and i still have no couch. Since theyve given me ample time to reconsider the purchase i've discovered i have buyers remorse. Might just refund it. Thanks for giving me the time to decide the purchase is no longer worth the headache
Hi Stacey, thanks for taking the time to bring this… Read more
Recent reviews
Love our table! The quality is great and looks exactly like the photos online. Very impressed with the delivery process! The fact you can pick your delivery date and you get regular updates was awesome! Show reply
I am reviewing the delivery as I haven't even seen my bed as yet. In saying that, the whole process of buying the item online, to organising the delivery and then the actual delivery itself, it was so smooth and easy. ⭐️⭐️⭐️⭐️⭐️ Show reply
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Hi Nadia, thank you for taking the time to share… Read more