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Reviews

(1,085)
(40)
(6)
(14)
(69)
  • Product Quality
    4.7 (572)
  • Return Claim MadeYes (30) · No (558)
  • Warranty Claim MadeYes (18) · No (565)
  • Product Appearance As advertised (94%) · Not as advertised (6%)
  • Shipping
    4.7 (193)
  • Customer Service
    4.7 (352)

Reviewer Photos & Videos

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Lockdown bliss

published

After realising that lockdown was real it was time to get a comfy couch. Friday afternoon trip to showroom, easy to navigate, selection was in stock and a Saturday afternoon delivery, unpacked and ready for action. Too easy! Great experience!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWaterloo
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The reviewer stated that an incentive was offered for this review

Quality bookshelf

published

Purchased the magic book shelf to fill a large wall space. The shelf is high quality and looks great. Store even made 2 separate deliveries at no extra charge with my order as this item was found to be located in Melbourne with a possible delay to the other item close by.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaterloo
See all answers

The reviewer stated that an incentive was offered for this review

Excellent service and product. Whole process was quick and easy. Very pleased!!

published

Isabelle in the Crows Nest store took us through so many great sofa options and went out of her way to make sure we got the right sofa, delivered as soon as possible!! Delivery was so quick, considering usual furniture delivery times and the guys came and assembled the sofa professionally and took all rubbish with them. Quality service!! Would recommend. Very pleased with the sofa in our home.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

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Love Lounge lovers !

published

I love my Hampton sofa, staff were friendly and helpful. Delivery as agreed with regular updates and the delivery staff were super professional. Thanks Matt, Pricilla, Alex, Jenny & delivery guys

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth YARRA
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The reviewer stated that an incentive was offered for this review

Lovely table & great service

published

Beautiful coffee table. It was easy to assemble. The delivery was very efficient - really liked being able to track where the driver was so we could meet them out the front

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationChapel st store
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The reviewer stated that an incentive was offered for this review

Kylie

KylieGreater Melbourne (Inner), VIC

Best chairs I’ve ever purchased!

published

Best chairs I’ve ever purchased! Style, quality and incredible service. Could not recommend Lounge Lovers highly enough. Shop with confidence.

A+++++ I’ll be back again.

These chairs came all assembled too. What a nice surprise.

Product Quality
Shipping
Product Appearance As advertised

The reviewer stated that an incentive was offered for this review

Our Review

Our ReviewSydney, NSW

Such great service in the store and quality products!

published

Easy to navigate the store and great clearance items as well, thanks lounge lovers for making our new home look beautiful! Your team in store are fantastic! Items were delivered and in good condition

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

The reviewer stated that an incentive was offered for this review

Excellent Service

published

Buying a lounge from Lounge Lovers was a very satisfactory experience. The staff were great at the store, information received about my delivery was prompt and friendly. My lounge arrived when scheduled and was delivered by two very friendly and efficient staff.
We pull highly recommend them to others. I love my new lounge. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest NDW
See all answers

The reviewer stated that an incentive was offered for this review

Judy

JudySydney, NSW

Very easy to buy armchairs online.Delivery was fantastic.Will order from here again.

published

Very satisfied with the product that I have brought. I love the dining chairs and it was so easy to assemble! Comfortable and happy! I definitely will be back for any future furniture needs.

Product Quality
Shipping
Product Appearance As advertised
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William

WilliamSydney, NSW

Helpful and friendly staff and assisted us in finding what we are looking for by understanding our needs

published

Friendly service and helpful staff
Store is located in a good location and good selection of furniture to choose from. We were very satisfied with the store setup as we were able to navigate through easily and see the selection available.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaterloo
See all answers

The reviewer stated that an incentive was offered for this review

Armchair

published

Very easy to buy our armchair online. Delivery was well organized. There was a great range of chairs. We love the armchair and was so easy to assemble ! Comfortable and happy!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Rebekah

RebekahSydney, NSW

Great lounge for great price

published

Store was well set out. Found exactly what I wanted- had scoped it out online previously.

Excellent price! Low back, but modern and sleek design. Comfy material and cushioned.

Assembly was super easy. Delivery was great.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Great service

published

Great service. Easy delivery. Easy to look around and the assistant was very helpful with questions. You know when delivery is coming also, which is very useful. Big thanks to lounge lovers!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Panic-purchasing a couch off the internet? Lounge Lovers are your people

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Name doesn’t lie

published

Had an quick in store experience which was what I wanted. Learnt about all my options
Got delivery within 2 days no hassles and easy to put together. Would buy again

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFitzroy branch
See all answers

The reviewer stated that an incentive was offered for this review

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Jordan Black

Jordan BlackSydney, NSW

Purchase of dining table

published

Amazing service from Jenny in store right through to helpful and friendly delivery service which was on time.
Putting the table together was already easy as well. Look forward to shopping their again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaterloo
See all answers

The reviewer stated that an incentive was offered for this review

Great high quality TV unit at a good price.

published

Friendly and helpful in-store staff and incredible communication regarding delivery with live updates as to location of delivery. Will definitely be back for any future furniture needs. An overall great experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFitzroy store
See all answers

The reviewer stated that an incentive was offered for this review

Jacqueline

JacquelineSydney, NSW

Perfect table! Perfect service! OUTSTANDINNG

published

Delivery was fantastic. Communication on delivery time was amazing. Table is fantastic. We assembled the table and it was super easy with only a few steps to follow. Will order from here again

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Steve

SteveSydney, NSW

All good, good service and delivery, no problems

published

Happy with sofa looked everywhere for what I wanted, found what I wanted, emailed quote to me. Missed out on promo discount that was nominated for that weekend but was given a discount

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWaterloo
See all answers

The reviewer stated that an incentive was offered for this review

Eli Chamravi

Eli ChamraviGreater Melbourne (Inner), VIC

Hugo leather couch

published

Amazing Hugo leather couch, great value and amazing quality. My whole new apartment is furnished with with lounge lovers furniture. Amazing service instore and online, and beautiful products - highly recommend purchasing from lounge lovers!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFitzroy
See all answers

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Jonathan M.

Jonathan M.asked

Why are there so many 5 star reviews over consecutive days with all reviewers only ever having reviewed Lounge Lovers?? I think this should be reported.

No answers
Adelle S

Adelle Sasked

We have just received our new velvet couch and the smell omitting from it is so strong we are getting headaches from sitting on it. Is there a way to remove this safely or will this hang around for awhile?

No answers
No Where To Hide

No Where To Hideasked

Hello, am interested in purchasing the Modular Pod set armless reviewed & displayed by Chris Carrol also Paula Joye did a make over of her lounge with this Pod Modular set. Looks attractive but after perusing a substantial 58 1star reviews am understandably dubious over the quality fabric, foam & frame so would be interested in hearing from anyone who has purchased the Pod Modular set by Loungelovers to know how well it has stood up to normal use foam, fabric & frame wise.

No answers

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