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Reviews

(907)
(35)
(6)
(13)
(62)
  • Incentivised Review Yes (74%) · No (26%)
  • Product Quality
    4.6 (408)
  • Return Claim MadeYes (21) · No (392)
  • Warranty Claim MadeYes (15) · No (393)
  • Product Appearance As advertised (93%) · Not as advertised (7%)
  • Shipping
    4.7 (137)
  • Customer Service
    4.7 (244)

Fabulous store and service

published

Went in store looking for a sofa, was not disappointed with the range. Woman in store provided excellent service and recommendations. Delivery fast and simple, very happy with the look and quality of my purchase. Highly recommend

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFitzroy
See all answers

The reviewer stated that an incentive was offered for this review


Great experience

published

We bought a sofa bed online, took a risk with buying as had not viewed the sofa in store first. We had our original delivery date which was a week after purchase but with great customer service, they were able to change it to just a few days after. The communication from Jenny on the customer service team was fantastic.

Product Quality
Product Appearance As advertised

The reviewer stated that an incentive was offered for this review

Raine

RaineGreater Melbourne (Inner), VIC

Great products and service

published

Bought a number of living room and dining room furnitures, I had inspected all the pieces in store and confirmed good quality, the staff were very accommodating with me adding extra pieces to my order, and the delivery guys were very nice and helpful, they helped deliver every piece into my apartment although it had been a long day for them.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Very Happy

published

I am extremely happy with the service received from the staff at lounge lovers. The products are great and they were patient waiting for a few weeks for my final payment.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review


Easy Delivery & Great Communication

published

Absolutely love my new TV unit (purchased in-store). Great communication via text and phone call on delivery date and time. Super friendly delivery guys, with tracking of truck to ensure no wasted time!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Hender

HenderSydney, NSW

  • 2 reviews

Great delivery messages and updates

published

This was my second order with LL. The website is super easy to use and even though I didn’t hear from them in between ordering and delivery, the messages I got when my order was being delivered was outstanding.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review


Duck

DuckGreater Melbourne (Inner), VIC

Looking for a lounge everywhere

published

Looking for a lounge and found the right one at lounge lovers south yarra. Jenny was great with all her help . So if you are looking for furniture check out lounge lovers

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSouth yarra
See all answers

The reviewer stated that an incentive was offered for this review


Nancy Vu

Nancy VuSydney, NSW

Ossa TV unit

published

Our first product (Ossa TV unit) arrived damage but lounge lovers were promptly able to replace it without any issues. Thumps up for good service. The product itself is as of high quality as shown on the website.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Love my new dining chairs

published

My dining chairs are perfect! Exactly what I wanted and identical to the images online. Love them! Would definitely recommend lounge lovers to others and I will definitely shop online again. Great customer service as well.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Claire

ClaireSydney, NSW

Love our new couch!

published

I found it very easy to purchase my new lounge online from the loungelovers website, and was able to have it delivered quickly with nice delivery guys.
I would purchase from them again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review


Great service and quality furniture

published

Purchased a grey reversible sofa bed, which was delivered and set up within days. The sofa bed itself is very comfortable and sturdy for an affordable price. Would highly recommend lounge lovers.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Yarra
See all answers

The reviewer stated that an incentive was offered for this review


Steph

StephGreater Melbourne (Inner), VIC

Excellent service

published

My experience of lounge lovers was awesome from the day I walked into the store til the moment I sat on my new couch. Good range, lovely staff who were very helpful and not annoying or pushy, easy to find items in store and online. The sofa looks great and is super comfy. The delivery people were very efficient!
100% happy!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth yarra
See all answers

The reviewer stated that an incentive was offered for this review


Very happy

published

Parking in nearby cross st
Convenient location
Great instore service
Good price for product
Store was set up very well
Exellent range of products
Friendly delivery drivers
Easy to assemble

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Staff were super fantastic and very efficient!

published

Furniture was perfect and just what I wanted. The whole order and delivery process was a breeze. Chairs are super comfortable and table fits perfectly in home. Thank you lounge lovers!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationIn store
See all answers

The reviewer stated that an incentive was offered for this review

Emma

EmmaSydney, NSW

Perfect for what I needed, delivery was super easy!

published

Easy to find what I wanted, happy with colour options and quality is great. Didn’t realise drill was needed but no issues otherwise. Very happy with end result, would recommend.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Informative staff, effortless transaction, quick delivery!

published

The staff were extremely helpful in helping us find the right kitchen stools for us. After putting a deposit down, they allowed us to take the stool home to make sure everything worked well (it did), returned the stool and completed the purchase all in the same day without any fuss. Delivered 2 days later, outstanding service!!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaterloo
See all answers

The reviewer stated that an incentive was offered for this review


vK

vKSydney

  • 3 reviews

Great products, great customer service.

published

These guys have a beautiful range of products. We got a 4-seater couch with ottoman. Love the build quality and looks lovely. Efficient delivery and helpful staff all along the way.
Love lounge lovers!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaterloo.
See all answers

Lovely chairs - great delivery service

published

Purchased 6 wishbone chairs from the online store - simple transaction - I’m very happy with them so far - they look beautiful - haven’t had time to tell you if they last but only time will tell on that - but the delivery service was really excellent - lots of communication - arrived on time - and the delivery team was very friendly polite and efficient.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review


K Mac

K MacGreater Melbourne (Metropolitan), VIC

Excellent experience

published

Purchased in store after online selection. Staff were attentive and helpful. Prompt delivery and excellent phone help provided when I was unsure of how to operated the flip out function.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLoungelovers
See all answers

The reviewer stated that an incentive was offered for this review


ElisaOz

ElisaOzGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Love this store, such a great range

published

Great range, quality products, competitively priced and brilliant communication around orders and delivery! My newly renovated house is quickly filling with Lounge Lovers furniture and I’ve been so happy with every piece I’ve ordered!!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review


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Questions & Answers

No Where To Hide

No Where To Hideasked

Hello, am interested in purchasing the Modular Pod set armless reviewed & displayed by Chris Carrol also Paula Joye did a make over of her lounge with this Pod Modular set. Looks attractive but after perusing a substantial 58 1star reviews am understandably dubious over the quality fabric, foam & frame so would be interested in hearing from anyone who has purchased the Pod Modular set by Loungelovers to know how well it has stood up to normal use foam, fabric & frame wise.

No answers

BENG

BENGasked

Do you have an outlet in Perth?

No answers

Dave

Daveasked

Do you have black round dinning tables that fit 6 chairs? Dave sat ddletho@hotmail.com

1 answer
Lounge Lovers
Lounge L.Lounge Lovers

Hi Dave, At this stage we do not carry a Black Dining table however we are always adding new products. Our product range is available on our website www.loungelovers.com.au


Get an answer from our members and Lounge Lovers representatives

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