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Lounge Lovers
4.6 from 2,793 reviews · View Statistics

Reviews

  • Product Quality
    4.7 (1,889)
  • Return Claim MadeYes (90) · No (1,859)
  • Warranty Claim MadeYes (40) · No (1,899)
  • Product Appearance As advertised (1,719) · Not as advertised (87)
  • Shipping
    4.7 (1,106)
  • Customer Service
    4.6 (674)
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tin

tinSouth East Queensland, QLD

excellent

published

Lounge lovers has a great quality, we loved it! and especially it was delivered on time. will definitely recommend LL

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Carol BUDD

Carol BUDDSydney, NSW

  • 2 reviews
  • 1 like

Elegant TV unit

published

Great service from ordering to delivery, with excellent communication re status of order. The Kaspar TV unit is just what we wanted - simple, elegant Scandi-style - only requiring legs to be attached. Delivery was originally set for a few months after ordering, but luckily we received it much sooner. Loungelovers has a great range of furniture at reasonable prices. This is our second purchase.

Product Quality
Return Claim MadeNo
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Hi Carol,

We are so pleased you love our furniture.
Thank you for giving us 5 stars and looking forward to have business with you again

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The reviewer stated that an incentive was offered for this review

Phoebe C

Phoebe CGreater Melbourne (Inner), VIC

Love these chairs! And the slips covers are a game changer. Especially in white!

published

I bought these online. Such a great experience. Quick and accurate delivery! Within 48hrs of my purchases.
Super easy to set up just with the legs to screw in. Obsessed with the slip covers.

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Lounge Lovers
Lounge L.Lounge Lovers

Hi phoebe,
We are so pleased you love our furniture.
Thank you for giving us 5 stars and looking forward to have business with you again.

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The reviewer stated that an incentive was offered for this review

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Andrea R.

Andrea R.Sydney, NSW

  • 2 reviews
  • 1 like

Perfect service from start to finish

published

So happy with the chairs I ordered. They are fabulous. From the beginning it was easy to navigate the website, there is great support and assistance over the phone when placing order and asking questions. Such high standard of service that I will happily use Lounge Lovers again and highly recommend to family and friends.

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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Hi Andrea,
Thank you for sharing your experience here with us and we really appreciate it. We are very glad to know you are happy and satisfied with the product and service.

Hoping to see you again soon!

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The reviewer stated that an incentive was offered for this review

Madik

MadikHunter Region, NSW

  • 2 reviews
  • 3 likes

Love the products and service

published

Jenny was great to correspond with, she kept me updated on a delay for one bench seat. However the coffee table and dining table and chairs arrived on time and I love them!!!!

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Lounge Lovers
Lounge L.Lounge Lovers

Hi Madik,
So happy to know that you are happy with our service.
We hope to have business with you again soon!

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The reviewer stated that an incentive was offered for this review

Barbara

Barbara

  • 2 reviews

Madrid sofa bed

published

Had guest sleeping last night. He said it is the worst bed he ever slept on. Like sleeping on a bare concrete.

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Ellen93

Ellen93South East Queensland, QLD

GREAT customer service

published

Absolutely love our new coffee table. Easy set up and looks great! We had amazing correspondence with Jenny; updates about delivery was very helpful.

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Product AppearanceAs advertised
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Hi Ellen,
Thanks for sharing your awesome experience ordering from us.
We are glad that you are satisfied with our service.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Good communication, fast delivery

published

The dining table we ordered was delivered quickly and there was great communication from lounge lovers team at very steps!

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Lounge Lovers
Lounge L.Lounge Lovers

Hi Vincent,
So happy to know that you are happy with our service.
We hope to have business with you again soon!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

First time customer, happy shoppers

published

Stepped into the Waterloo store for the first time and liked so many of their products. Design suits us, price is reasonable and they are in stock. Bonus is, they were having a sale. We ordered 4 different items. Fast and friendly delivery. Haven’t opened all the boxes yet but so far so good :) We will consider shopping there again and highly recommend to others.

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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Hi Enrique and Karen,
Thank you for sharing your recommendation with us!
We are thrilled hearing how extremely pleased you were with our service and the furniture that we offer.

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This is a beautiful coffee table, very happy with it! Arrived in a timely manner.

published

Found online, easy too see coffee table range. Very satisfied with style and affordable yet good quality. Easy to assemble, no issues. I really like the concrete finish and scandi-coastal table legs, so well made.

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Lounge Lovers
Lounge L.Lounge Lovers

Hin Anna,

We are so pleased you love our furniture.
Thank you for giving us 5 stars and looking forward to have business with you again.

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The reviewer stated that an incentive was offered for this review

Angela

AngelaSydney, NSW

  • 2 reviews
  • 1 like

LoungeLovers Delivery

published

Santiago delivered my lounge on the day that I requested on time and carefully without damaging my brand new floors.

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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Hi Angela,
Thank you for sharing your experience here with us and we really appreciate it.
We are very glad to know you are happy and satisfied with the product and service

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Overall great experience

published

We ordered some dining chairs last week- it was super easy, I got to choose exact delivery time frame, and the Customer service was great. They were in contact with me every step, and even gave me a smaller delivery frame the day before. Chairs arrived and we love them!!

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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Hi Liora,

We are so pleased you love our furniture.
Thank you for giving us 5 stars and looking forward to have business with you again.

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The reviewer stated that an incentive was offered for this review

Claudia

ClaudiaSydney, NSW

Great experience

published

Service was great! Thank you Stephen! Delivery came on time and packaged very well. We absolutely love our new lounge

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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Hi Claudia,
So happy to know that you are happy with our service.
We hope to have business with you again soon!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Jane Burridge

Jane BurridgeSydney, NSW

5 star service from purchase to delivery

published

High quality sofa at a truly affordable price. Excellent in store and after sales experience and totally fuss free delivery.

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Lounge Lovers
Lounge L.Lounge Lovers
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Samantha Jones

Samantha JonesSydney, NSW

Fantastic service and great delivery guys!

published

Really quick turnaround and delivery so easy- very good at keeping updated on time for delivery. Huge product range and affordable

Product Quality
Return Claim MadeNo
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Hi Samantha,
So happy to know that you are happy with our service.
We hope to have business with you again soon!

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The reviewer stated that an incentive was offered for this review

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Reliable and easy

published

Very easy to order, came when they were supposed to, really happy with the whole experience. Chairs look great too!

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Hi kate,
Thanks for sharing your awesome experience ordering from us.
We are glad that you are satisfied with our service.
We hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Very happy

published

Prompt service and furniture is amazing highly recommend.
Delivery guys were friendly and delivered without a hick up.
Sales person who helped me (sorry forgot his name) was also great to deal with

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Lounge Lovers
Lounge L.Lounge Lovers
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Great customer service!

published

Great customer service! There was a mistake with our click and collect order but the team were quick to rectify with free delivery.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Hi Hanna,

So happy to know that you are happy with our service.
We hope to have business with you again soon!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Casey B

Casey BGreater Melbourne (Inner), VIC

Lounge Lovers

published

Easy website and checkout process. Staff kept you updated throughout with detailed delivery information. Given a 3hr period for delivery the day before and can track the driver on the day for ease. All furniture arrived in perfect condition. Excellent experience all round, will purchase from here again.

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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Hi Casey,
We are so pleased you love our furniture.
Thank you for giving us 5 stars and looking forward to have business with you again.

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The reviewer stated that an incentive was offered for this review

Most efficient delivery service!

published

Table was easy to assemble - according to my husband! Whole service was straightforward and problem free. One very satisfied customer!

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Lounge Lovers
Lounge L.Lounge Lovers

Hi Sharon,
Thanks for sharing your awesome experience ordering from us.
We are glad that you are satisfied with our service.
We hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 140

Questions & Answers

Nina 07

Nina 07asked

Lounge Lovers

May I ask when you will have the 'frankie' lounge on display? I have been waiting since December and I love the look of the style but wanted to test the comfort. Have missed out the two specials where they were half price. Would really appreciate a favourable prompt response.
Cheers,
Nina

2 answers
Belrose S.
Belrose S.

Hi Nina
We have a few showrooms that have the Frankie on display that you can go to see and sit on
Depending on your location but we have Waterloo in Sydney, Fortitude Valley Brisbane, Adelaide and Fitzroy St or Chapel Road in Melbourne all have this item

Nina 07
Nina 07

Finally. Will check out when next convenient .

Rosemary M.

Rosemary M.asked

Lounge Lovers

Can anyone tell me where Lounge Lovers sofas are made?

1 answer
AJC
AJC

Cyprus

Sydmat

Sydmat asked

Online store

Why don’t you respond to customer queries and complaints?

No answers
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Lounge Lovers

Details

Compare all 9 Lounge Lovers
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining, Outdoor and SofasDining, Outdoor and SofasDining, Outdoor and SofasDining, Outdoor and Sofas
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