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Reviews

Review distribution

5 star
774
4 star
28
3 star
4
2 star
12
1 star
52

Jason Kennedy

Jason KennedySydney, NSW

Do not shop!! The worst service in history

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWaterloo
See all answers

Steve in store and through the online store was very helpful on finding and getting product to us.

published

The online store is easy to use
Products gets dispatched very quickly if in stock
Great variety and quality
Very excited to use our items
All we had to do was a screw on legs
Simple assembly !!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Nice looking furniture at great prices

published

I visited the LoungeLovers physical store in person as it is close to my new home but wasn’t prepared to buy anything. When I went to purchase a few pieces online, the process was simple and delivery was incredibly quick. The delivery service was excellent as well, very professional.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Great all round service

published

Store personnel were very helpful and product was available at short notice. Delivery was prompt and arrived when it was booked to arrive and was put together by the delivery team. Quality so far seems very good.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review


Caspian C.

Caspian C.Greater Melbourne (Inner), VIC

Excellent couches, chill staff.

published

When I first went to LL in Fitzroy. The awesome homie goddess was helpful AF. When I picked an unusual colour combo of a Draper 3 seat sofa and armchair. She said “ I don’t even hate it”. Which was the exact motivation for me to proceed with my exquisite purchase.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationFitzroy
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review


Dora R.

Dora R.Sydney, NSW

Anya dining chairs

published

Very happy with the whole experience the staff at Castle Hill are friendly the delivery is spot on plenty of notice and ontime (very professional) As for the product he Anya chairs are easy to assemble and price extremely reasonable. I would not hesitate to recommend.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationcastle hill
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review


Best Sofa Company

published

I ordered a sofa bed on a Sunday.and had it delivered on Tuesday within the time frame specified,this was really important as l am a shift worker.The bed is awesome,comfort and price.Jenny at the Fitzroy office was helpful and also the delivery guys great.Have already passed the company name around the office.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Klara Rz

Klara RzSydney, NSW

  • 2 reviews

Loved our new couch!

published

Thank you couch lover team. The whole experience with you guys was hassle free. Great communication throughout the whole time. Had our couch delivered and set today, we are loving it :)

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWaterloo
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Fantastic couch, great customer experience

published

Couch, discount, Afterpay, customer service. all fantastic from lounge lovers. Awesome store at south Yarra I’ll be back.

Good quality! Easy to assemble. Awesome that there was a website to see products and then check out in person at store.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Silvana

SilvanaSydney, NSW

Customer service.

published

I received outstanding customer service from the staff. My chairs were delivered on time and my issues with one faulty chair was handled professionally and promptly. Very pleased with the overall service.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle hill
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review


Eva Gerritsjans

Eva GerritsjansSydney, NSW

Highly recommend Lounge Lovers

published

Great customer service after we were highly disappointed at Nick Scali. Great selection of beautiful products (looked even nicer in store than online). Delivery on time and sofa looks amazing was easy to assemble too.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBourke street
See all answers

The reviewer stated that an incentive was offered for this review


Emilia

EmiliaGreater Melbourne (Inner), VIC

Very smooth sailing!

published

The whole process, from ordering to delivery was very smooth and easy. If a date or time wasn’t suitable for you, they would easily work around your schedule. On delivery day, they were in constant contact - not an automated reply. I think that’s important. Would recommend.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Yarra
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review


Joseph V.

Joseph V.Greater Melbourne (Metropolitan), VIC

Perfect, great service!

published

Very happy with the couch we purchased, it fits out space perfectly.
People who served us were very helpful, delivery was on time and easy.
Would highly recommend to anyone 5/5

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLounge lovers Fitzroy
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review


Too easy

published

Having looked all over Sydney for a well-priced yet attractive and versatile couch, we were finally led to Lounge Lovers. A great selection of couches, which are well priced. We found the perfect couch, which is attractive and practical and even the kids love it. The service was attentive, honest and friendly. Be sure to make this your first stop!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWaterloo
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Ari1

Ari1

  • 3 reviews
  • 1 like

Terrible !

published

I have ordered the Tara cabinet 4 months ago and it kept changing the delivery dates. Still haven’t received it and today got a message saying that it got delayed by another month. 5 months to received a peace of furniture is a JOKE ! Outcome - please provide with the refund :/

Product Quality
Customer Service
Product Appearance As advertised

Great customer experience

published

From in-store purchase to delivery as promised, it has been a great experience. I loved it. I would recommend them. Thank you lounge lovers. Looking forward to visiting your store soon.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrows Nest
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review


Jess

JessSydney, NSW

Great quality products and exceptional service

published

From the second I purchased my item online to the item being delivered to my door the service level was second to none!
So very impressed, can’t wait to shop again!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review


Friendly staff; overall a surprisingly easy, pain free experience

published

Staff were helpful, without being pushy or overbearing.
Goods delivered on time, within four days of purchase. Excellent communication from purchase up to delivery. Best furniture/large item delivery I’ve experienced to date.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFitzroy
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review


Excellent service, polite, friendly and very helpful- as were the delivery guys.

published

Delivery was in the time frame quoted and they were quick but took great care ( we have awkward stairs!)The couch looks and feels great and is as comfortable as I remember it when I first sat on it in store.
I elected to assemble it myself, it was very straight forward and took around 20 minutes.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFitzroy, Vic
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review


Fantastic lounge choice!!!!

published

This couch is the comfiest lounge set I have ever sat on! I have made such a good choice to shop with lounge lovers. The service from the time I ordered to delivery was exceptional. I will definitely be shopping with longe lovers again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review


Page 1 of 44

Questions & Answers

BENG

BENGasked

Do you have an outlet in Perth?

No answers

Dave

Daveasked

Do you have black round dinning tables that fit 6 chairs? Dave sat ddletho@hotmail.com

1 answer
Lounge Lovers
Lounge L.Lounge Lovers

Hi Dave, At this stage we do not carry a Black Dining table however we are always adding new products. Our product range is available on our website www.loungelovers.com.au


Mata Hari

Mata Hariasked

Hello,
Has anyone purchased the Lisa sofa & what are the experiences, good or bad.
Thank you.

No answers

Get an answer from our members and Lounge Lovers representatives

Details

Lounge Lovers Online store

Lounge Lovers Online store

139 reviews
Lounge Lovers NSW, Waterloo

Lounge Lovers NSW, Waterloo

180 reviews
Lounge Lovers NSW, Castle Hill

Lounge Lovers NSW, Castle Hill

72 reviews
Lounge Lovers NSW, Crows Nest

Lounge Lovers NSW, Crows Nest

49 reviews
Lounge Lovers NSW, Belrose

Lounge Lovers NSW, Belrose

14 reviews
Lounge Lovers VIC, Fitzroy

Lounge Lovers VIC, Fitzroy

76 reviews
Lounge Lovers VIC, South Yarra

Lounge Lovers VIC, South Yarra

104 reviews
Lounge Lovers NSW, Revesby (Warehouse)

Lounge Lovers NSW, Revesby (Warehouse)

2 reviews
Lounge Lovers VIC, Preston (Warehouse)

Lounge Lovers VIC, Preston (Warehouse)

2 reviews
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining, Outdoor and SofasDining, Outdoor and SofasDining, Outdoor and SofasDining, Outdoor and SofasDining, Outdoor and SofasDining, Outdoor and SofasDining, Outdoor and SofasDining, Outdoor and SofasDining, Outdoor and Sofas

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