Great communication and service!
The price might not be the best around, but the quality is top notch. The delivery is well arranged and on time. The whole assembly process took around 10 minutes to finish single handily.
Legend - wait for it - and I hope you're not lactose intolerance, because the next word is... Dary!
Awesome couch with everything I need. The only place I could find with a couch that had a chaise and queen sofa bed fold out with an actual mattress. Unfortunately it had a very long lead time, but it was well worth the wait in the end. Easy to unpack and only had to fit the feet.
All around a great shopping experience
Initial online store experience was good followed by visit to Crows Nest store to see product. Everything went really well right through to delivery including product unpacking and set up.
Lounge lovers loves their clients
Great service all the way from ordering in store, communicating via email/message and delivery to our front door. Beautifully made timeless pieces. Will definitely be ordering more from lounge lovers.
Lounge Lovers looked to be an expensive and premium brand, so we entered with the intention of window shopping and getting inspristion. When we explored the store we were pleasantly surprised at the quality, modern designs and the reasonable price point. Particularly that it was during a long weekend sale :)
We picked up a dining table set which was delivered today and couldn't be happier with the find!
Excellent reliable service!
Navigating the store to find what we wanted was easy. Customer service was excellent from the time we made our purchase to delivery, assembly and rubbish removal. Access was tricky with the large sofabed package and the guys were very careful, efficient and courteous.
I knew what i was looking for, and Beatrice the sales lady was very helpful, not your typical pushy seller.
She gave me great feedback and information
Highly recommend lounge lovers for their products and great service!
Fantastic helpful staff and great service
We received Great service from store through to the customer service department and delivery. Prompt and very professional and love the sofa we bought and get so many compliments from guests .
Easy to see and test lounges
Very satisfied with the two lounges - worth paying for the setup with delivery
In store staff very friendly and knowledgeable
Delivery guy was excellent very friendly and efficient
I wish i could give them less than 1 Star. Horrible quality product, even worse Customer Service
I don’t know what’s more disappointing – the quality of my Lounge Lovers couch or their customer service (if you can call it that). I bought the Poppy three seater couch in pumice linen online late last year for $1300 (excl. delivery costs) and it became immediately apparent just how poor the quality of their furniture is. Feathers have been constantly coming out from the couch and going all over my living room and the couch itself is pilling but that’s not even the worst of it. After less than six months, all of the cushions have completely lost their shape (see included image) and sag so much that the couch is too uncomfortable to sit on. The couch looks like it's sinking in. We are a two person, adult household with no children or pets and the couch has been very well taken care of. Lounge Lovers have completely disregarded my complaint. They sent a technician out to assess the couch who advised that the middle section of the couch had a noticeable change in its structure (faulty) however Lounge Lovers are refusing to acknowledge this and are insisting that this is a result of ‘general wear and tear’ and are offering replacement cushions AT A CHARGE. The attitude of [name removed] , the customer service rep who has been “helping” with my complaint has been dismissive, apathetic and borderline sarcastic during my dealings with her.
(UPDATE) After contacting the ombudsman, a phone call was magically received from Lounge Lovers with them offering to replace our cushions "as gesture of good will" at no expense ... these cushions would take another 3 months to received. Ridiculous.
We declined the offer and informed Lounge lovers we wished to receive a full refund for a their faulty product and horrible customer service. This has so far been denied.
We will be proceeding to the Office of Fair Trading for our money back.
Worst bolt adaptation for fixing a simple frame to chair. Cheap price cheap product!
Just check my title, this review is as frustrating as assembling the chairs.3 hours of my life wasted because of cheap bolts that don't align.
Great to see the couches in the store. Great service to help us make our decision. The option for delivery with assembly was perfect for us. The delivery was well communicated and the delivery guys were wonderful.
So easy to deal with, great experience!
The website was easy to navigate and then purchase from. The communication from the store was great. Loved the Saturday delivery, text updates and tracking app in the last hour.
Good range of furniture . Very helpful and polite staff . Delivery update and delivery was fantastic . Overall good
Good Quality and Easy to assemble good range of products . Polite staff and great delivery. Must visit if planning to buy lounge. Will surely come back for more options . Thanks .
I had a great experience shopping with Lounge Lovers. The sofa I wanted turned to be cheaper than the advertised sale price, which was great. When I got my side home it had an imperfection and Lounge Lovers organised a prompt replacement. Great service all round.
Super comfy, but wrong colour sent
The in store experience was quick and easy and the couch delivered is very comfortable.
Unfortunately, they delivered two different colours for a two piece set. It's being rectified but I now have to take time off work to accept the delivery. The best they've offered is to refund the extra weekend delivery cost, not the whole cost, so I'm now losing out on pay to fix a mistake on their end.
Great service! Well done team!
Arranging delivery was super easy. I needed to reschedule a couple of times because our house wasn’t ready. Nothing was too much trouble and the sms communication was excellent. Item was delivered at exactly the time specified.
Nice furniture selection
There is a wide range of in-style furniture selection of good quality and which are surprisingly easy to assemble. Add to this a warm and friendly staff from showroom to delivery.
Excellent Sofa bed at a great price. Even better service!
I was easily directed to the sofa beds and wasn’t pressured or oversold. When I was ready to buy, the process was quick and painless - as was the delivery and installation. Definitely recommend these guys for your furniture needs.
The perfect chair
A great selection of furniture and I found the perfect chair for my bedroom. The delivery was came when arranged and the assembly was so easy. A very happy customer
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