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Reviews

Review distribution

5 star
804
4 star
31
3 star
6
2 star
12
1 star
57

Good product and service but some staining.

published

As per photo online and feels sturdy. Very happy with the colour too. Delivery staff were lovely and efficient however they have left some stains on the fabric from their hands.

The reviewer stated that an incentive was offered for this review


Sonic

SonicSydney, NSW

Extremely happy customer!

published

Great service from Jenny at the store. Following our purchase communication re our delivery was exceptional. Arrived on time and love it! Would highly recommend!! The lounge is stunning - quality & color.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationZetland
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Great products!

published

Products were exactly as described and a great quality especially for the cost. Delivery was fast and also had tracking. The additional assembly of products and rubbish removal was amazing!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Great service

published

Couch was delivered a few days after I ordered it. Picked the premium delivery and it was great - didn't have to lift a finger. Looking forward to seeing how the couch wears!

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review


Brilliant all round!

published

First class service from sending out sample fabrics, advising on options, to putting together sofa at my place. I Couldn't be happier - excellent sofa bed, excellent service every step of the way.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Hi Susan! Sounds a very amazing experienced indeed :)

Thank you for sharing your experience and recommendations too. Have a great day. :)


Beautiful, just what Ive been looking for!

published

Easy to order and choose what I wanted and the whole process from checkout to delivery was super quick (only took 3 business days). Bed head was exactly what I wanted and looks great!

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Terrible online experience / great in-store waterloo customer service

published

I had a terrible experience with online purchase, website was not working which resulted to not getting the free shipping deal because it was 2 minutes passed the deadline. I called customer service, they were useles and were rude. I went into the store at waterloo syd, and Steve was able to sort out my issue! Thank you so much Steve!!


Sam

SamSydney, NSW

Fantastic experience!

published

Couch is perfect, service was perfect, delivery was perfect! Staff were friendly and super helpful, plus communication through the whole delivery process was excellent. I would highly recommend them! 10/10

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationZetland
See all answers

No surprises

published

Have purchased on 3 separate occasions now and each time I have been totally satisfied with service. Love that Im kept informed of delivery. Guys that deliver are friendly and professional

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Kirsten

KirstenGreater Melbourne (Metropolitan), VIC

Easy to assemble

published

Great delivery service and the couch was really easy to assemble by myself. Its a great size for my one-bedroom apartment and super comfy. My cat also likes it and its easy to vacuum his fur off the couch.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review


Robbie R

Robbie R

  • 2 reviews

Fantastic lounge and service

published

The whole process was great. In store shop, communication, delivery and tracking delivery truck on web was very impressive. Thank you for a great lounge and service. Will recommend to family and friends

Product Quality
Customer Service
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review


Charlie

CharlieSouth East Queensland, QLD

Terrible. Would never buy from them again.

published

Just received a table that had a broken corner and a large scratch through the centre of the table. Tried to call lounge lovers and they did not want to know about it and just kept transferring me between people.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
See all answers

M. Ha

M. HaSydney, NSW

  • 3 reviews

Table was late, but we do love it!

published

Received our Bronte marble table one mth later than expected but LOVE it now that we have it. Got premium delivery, AMAZING!! We were able to track it all the way here!! Delivery guys were on time, lovely and cleaned up after themselves.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Jackie

JackieSydney, NSW

Helpful service

published

They made delivery very easy, checking we would be available and able to accept the chairs. The Anya chairs are beautiful and very comfortable! We couldn't be happier about our choice and their service.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review

Courtney

CourtneyGreater Melbourne (Outer), VIC

Perfect!

published

5/5- we purchased the alexis with chaise lounge and the couch was exactly as pictured, comfortable and the transaction from purchase to delivery was informative, quick and effortless.
Would absolutely recommend thank you jenny for making the whole experience as easy as possible

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Alexis 3 Seater with Chaise from LongeLovers

published

I purchased the Alexis 3 seater chaise from LongeLovers for my new home, and it was the best thing I did. The customer service was fantastic...the delivery was so quick. I have had my eye on this couch for a while and now I have it as a beautiful piece in my home. Thank you to John and Jenny for making this experience a amazing one. I highly recommend LongeLovers for any home furniture.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Yann

YannSydney, NSW

Ridiculous delay and cutomer service

published

We were meant to receive our delivery today, called lounge lover to know what time we will get the delivery and been told that our order will be delay for 1 month!! Customer service told us they sent an email a week ago to let us know but we never received it. When we ask for a proof that they sent an email, they do not show it.

Bad customer service and ridiculous delay


Getting exactly what you want, with a minimum of fuss !

published

Store navigation,range and quality of product all very good. As one of the worlds worst assemblers, it was a breeze
Picked our lounge on Wed were sitting on it Friday morning
-

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFitzroy
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

The reviewer stated that an incentive was offered for this review


Inga

IngaSydney Surrounds, NSW

  • 3 reviews

Excellent customer service and product

published

Excellent service! Very easy, stress free process. Great communication and very pleasant people to deal with.

Product is great quality and very easy to assemble. Store wasn't cluttered like most stores and was very easy to navigate

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Claudia

ClaudiaSydney, NSW

Fantastic service. Great quality product

published

We purchased online. Website was easy to navigate. Communication from the team was great - we knew exactly where in the process our delivery was. Delivery was very quick. Product was great quality.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Lounge Lovers
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Questions & Answers

BENG

BENGasked

Do you have an outlet in Perth?

No answers

Dave

Daveasked

Do you have black round dinning tables that fit 6 chairs? Dave sat ddletho@hotmail.com

1 answer
Lounge Lovers
Lounge L.Lounge Lovers

Hi Dave, At this stage we do not carry a Black Dining table however we are always adding new products. Our product range is available on our website www.loungelovers.com.au


Mata Hari

Mata Hariasked

Hello,
Has anyone purchased the Lisa sofa & what are the experiences, good or bad.
Thank you.

No answers

Get an answer from our members and Lounge Lovers representatives

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