18,977 reviews
AI reviews summary
Lounge Lovers is highly regarded for its exceptional communication and delivery logistics, frequently described as the best in the industry. While most customers praise the high quality and comfort of the furniture, a segment of users has experienced significant issues with structural durability and after-sales support. Overall, the brand provides a professional end-to-end shopping experience, though some report discrepancies between showroom samples and delivered goods.
Pros
Cons
Verdict
Lounge Lovers is a strong choice for consumers who value a highly coordinated delivery process and modern, aesthetically pleasing furniture. However, potential buyers should be aware of reported difficulties with warranty claims and the potential for significant wait times on backordered stock.
I have been a Lounge Lovers customer for over 13 years, and their customer service used to be excellent. Unfortunately, my recent experience has been one of the worst I have ever had with a retailer. I ordered replacement covers for my Long Beach sofa in November. Lounge Lovers emailed to confirm they would arrive on a specific date in February… Read more
2026, so I threw out my old covers that morning in preparation. When the new covers arrived, they were the wrong size — for the Mini Long Beach, not the standard Long Beach.
I immediately explained that my couch now had no covers and that I urgently needed the correct ones. Despite the error being theirs, I was told I would need to wait the standard 12–16 weeks again. There was no expedited delivery offered, and I had to repeatedly follow up just to receive a minor $150 discount.
For nearly four months, my family and I have had to use a couch with no covers. The cushions are now in a terrible state because they are designed to be protected by covers. The zips have broken, feathers are coming out daily, and I have had to constantly clean up the mess.
In June, the replacement order finally arrived — and Lounge Lovers sent the wrong covers again.
Once again, I have been told I need to wait another 12–16 weeks for the correct covers. No expedited delivery, and no adequate compensation has been offered. I am now left with my couch in a far worse condition because of the delays and repeated errors.
I would think very carefully before ordering from this company. Based on my experience, they appear to have little interest in putting the customer first when something goes wrong.
After more than 13 years as a customer, I will never order from Lounge Lovers again. This has been the worst treatment I have ever received from a retailer, and I will be contacting NSW Fair Trading about their handling of this matter.
Outstanding! The kindest most amazing delivery drivers so much so I’m purchasing more from this company. Truly above and beyond. So fast so knowledgeable ⭐️⭐️⭐️⭐️⭐️ Show details · 1
I absolutely love my new chairs. They are outstanding quality and look stunning! Thank you so very much. The communication regarding delivery was outstanding and the young men that delivered were so sweet. They really left a warm impression. Show reply
Reviews with attachments
I'm really satisfied with the product quality and your best service
I love the professional of how they arranged the time of delivery and notification was spot on. Thank you so much also delivery men was helpful and friendly. 100% recommendations and will come back for sure. Show details · 1
Went out in search of a new Lounge. Started at Lounge Lovers Caringbah and then ventured to other furniture stores. After hours of searching, I came back to Lounge Lovers as their service was excellent. The service from Maurice my salesperson was exceptional. He was extremely helpful and very patient in assisting me with all the necessary… Read more · 1
questions. I then made my purchase. Communication from start to finish was amazing. Every step to the lead up of my delivery I was informed of. Delivery was a few weeks earlier than anticipated, which was great. The delivery guys Mason and Wayne were excellent and very careful. I highly recommend Lounge Lovers.
A big thank you to Andrew! He was punctual, polite, and handled my TV cabinet with great care. The delivery was quick and hassle-free, and his positive attitude made the experience even better. Really appreciate your help. Highly recommend Andrew! ⭐⭐⭐⭐⭐ Show reply
Great addition to my lounge room, after purchasing a tv unit and dining table and chairs a few months ago I was so impressed with the excellent quality of the products I had to add the side table to my collection, Great products, easy online purchasing and delivery was quick Highly recommend 5 stars Show details · 1
The 9 wishbone dining chairs bring a modern feel to our room. Overall, they were in excellent condition and the price was a bargain. I’ve been looking for chairs for a while now and am happy with the purchase. Easy online purchasing and delivery. Show reply
I purchased 2 lovely chairs for my guest bedroom , they are of good quality, exactly the look I was after The kawana store was very helpful ordering and organising my delivery. The delivery was quick, the delivery guys , Oscar and peter were very friendly and the chairs arrived in good condition Show reply
Very happy with the Otis dining table! A quality piece, looks great, and the delivery experience was excellent also! Thank you, Carol. Show details · 1
Love my new Bronte side table, it matches my Bronte dining table and completes the room. Perfect height and width, beautiful solid timber. Show reply
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Easy to assemble. Nice sleek bench. Fits in perfectly. Delivery experience was top notch plus communication from time of ordering. Show reply
Great communication and quick delivery! Product is just what I wanted and the quality is amazing! Show details · 1
Comfortable! Exactly as described. Using the extra “remove packaging” service made the whole process effortless. Show details · 1
Incredibly fast delivery and wonderful customer service. Also love the stools we ordered! Great dark wooden colour and suits our kitchen perfectly. No assembly required. Just opened the box and put them out. Show details · 1
Ordered a new coffee table online. As soon as my purchase was finalised I got an email and text message confirming order. Jenny kept me updated on every step of my delivery including expected time. Was also able to track delivery online. Alex, who delivered the table, was polite and accomodating. Even called to say he was 15 minutes away. He was… Read more · 1
even a little early which didn’t matter as I knew when to expect him so I had everything cleared and ready.
I found the customer support really helpful when I thought I’d missed out on an item in a sale and contacted them directly. Was really impressed at the efficiency of the customer service in all aspects. Our new couch is so great, came quickly and even the two delivery guys were delightful to interact with. My only disappointment is the… Read more · 1
unbelievable amount of plastic packaging the couch sections come wrapped in. I’m dismayed that is 2026 we are not doing better than this. It will take weeks for us to dispose of it bit by bit too. One thing Lounge Lovers could do is to look into how they could make their packaging more sustainable, recyclable and friendly to the environment.
Latest follow-ups
Excellent service and great product. We are building a new home and they were so accommodating to our delivery requirements and held onto our Concord table until we were ready. Great communication when it came to delivery day. Show details · 1
Follow-up · Quality of table is excellent. Very sturdy. Delivery was outstanding. We built our house so they accommodated our needs very well regarding changed delivery times.
Fab service, constant tracking of delivery time. Professional, polite and efficient technician Show details · 1
Follow-up · Excellent and fast assembly by subcontractors Very sturdy as solid oak double bed with headboard and solid slats
Pleasantly surprised – Purchased the Apollo dining chair and barstools from lounge lovers 2 weeks ago. I was very happy with the customer service from the very beginning and the fantastic communication regarding updates for pick up. Today while putting them together I was pleasantly surprised at the quality of the seats. Show details · 1
Follow-up · Still love the chairs however the screws from underneath are starting to show through in the top of the fabric. A little disappointing
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Positive reviews
Brilliant experience from order to delivery. Aside from the great value purchase, we were given accurate and up to date information on the delivery. Jack and Dale were very good with the delivery and set up of our very heavy sofa bed. Fantastic service! Show reply
I had an amazing experience from start to finish. Jenny in customer service was outstanding—she was thorough, professional, and kept me updated every step of the way with excellent follow-up. The delivery process was just as impressive. The delivery team was friendly, efficient, and even carried everything upstairs for me, which was greatly… Read more · 1
appreciated.
The entire experience was smooth, stress-free, and exceeded my expectations on receiving my order earlier than expected. I highly recommend this company and would happily purchase from them again. Thank you, Jenny, and the delivery team, for your exceptional service!
Fantastic professionalism from order to delivery. Up to date delivery details were much appreciated and Jack and Dale were careful with their handling of the very heavy sofa bed!! Show reply
Negative reviews
Do not recommend at all. I never write reviews however had the most horrible experience. The lounge was expensive and it is not compatible with cleaning, any cleaning products completely bleach the colour out. I used the guardsman products they recommended to buy with it and it’s ruined. They won’t take responsibility for it. My whole lounge is ruined.
We received a new lounge and had it delivered. 120 dollars. On arrival the lounge was not able to go up stairs. The delivery people just dropped it down stairs and said that it will cost 500 dollars to take it up stairs Through the balcony we rang plush and they said that it was not their problem. The delivery people came back and carried the lounge upstairs for the extra 500 dollars. Great customer service Show details
Hi Michael, thank you for taking the time to leave… Read more
Poor Communication on their Delivery Service Overall, a really disappointing experience. We'd ordered some items to be delivered. Loungelovers only deliver on a Wednesday, so we planned around being available during the day we had scheduled as we were not available for the following Wednesday's. On the morning of the delivery, I received a text… Read more
saying the delivery drivers had tried to deliver the packages but couldn't. That they waited 15 minutes and left, and were unable to return later that day.
If that were true, I'd be more understanding, but they simply lied about being here for 15 minues and that they made themselves known. No door bell ring, no 'loud' knock.
On top of the failure to deliver, they also charged a redilvery fee.
Safe to say I won't be using Loungelovers again.
Recent reviews
Everything from ordering to delivery was very pleasant. I really appreciate their delivery tracking system so you can see exactly how far away are your items. Highly recommend to anyone wanting to have a piece of mind. Show reply
Quick and professional process from purchase to delivery. Communication was great and emails/messages were personable. Great to be able to see delivery live through maps on delivery day and product was exactly what I was expecting. Do not usually have experiences like this anymore so well done lounge lovers, this is one happy customer :) Show reply
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Hi Belinda, thank you for taking the time in… Read more (+1 reply)