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Lounge Lovers
4.7 from 6,608 reviews · View Statistics
See the Best Furniture Shops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    4.7 (4,997)
  • Return Claim MadeYes (247) · No (4,876)
  • Warranty Claim MadeYes (112) · No (4,967)
  • Product Appearance As advertised (4,527) · Not as advertised (184)
  • Shipping
    4.8 (3,454)
  • Customer Service
    4.6 (1,291)
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Reviewer Photos & Videos

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Great service

published

Great customer service, our product was available to pick up less than 2 days after ordering it, and we received constant updates and clear explanation on how the pick up process works.

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Great service

published

Even though there had been delays which were out of their control they were super great at keeping me up to date and remaining very human through the process. I decided to change to get my item delivered which they were so helpful with making those changes for me. Once it came to delivery day the drivers were awesome and gave me a heads up they were 5 minutes off. Not too mention I could watch how far off my delivery was on the text they sent through. Very happy with the service!

Product Quality
5/5
Shipping
3/5
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Keri V.
Keri V.South East Queensland, QLD
  • 2 reviews
  • 1 like

Excellent experience…too easy!

published

What an effortless and professional service from the team at Lounge Lovers. Covid related delays were communicated in advance, updates kept on coming, the driver even called (how good!!!) exactly 30 mins before delivery. Everything was smooth as can be. Loved my purchase and look forward to shopping online again. Thanks guys! Stellar job.

Product Quality
5/5
Shipping
5/5
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Best delivery service I have ever had, quick, kept me in formed, delivered to the door. Great product too.

published

Easy to navigate site, product was as described. Easy to assemble one person job, great range to choose from at a good price point.

Product Quality
4/5
Shipping
5/5
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Very helpful in store, very happy with purchases

published

10/10 for service and delivery, love our new furniture, can’t wait to set it all up properly in out new home ☺️

Product Quality
5/5
Customer Service
5/5
Lounge Lovers
Lounge L.Lounge LoversSend a private message

Megan, thank you so much for the great review! We Look forward to seeing you again soon!

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Excellent customer service

published

This process was incredibly efficient and easy. We received constant updates of how our order was progressing and got multiple messages on the day of delivery letting us know exactly when our product would be here. This made it very easy to plan for the rest of our day. I would recommend Lounge Lovers to anyone!

Lounge Lovers
Lounge L.Lounge LoversSend a private message

Thank you for your awesome review. This means a lot to the team. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

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Wonderful customer service

published

One of my dining chairs was damaged and the lounge lovers team were prompt to send out a new replacement chair. This was a seamless process! Thankyou Lounge Lovers.

Product Quality
5/5
Shipping
5/5
Lounge Lovers
Lounge L.Lounge LoversSend a private message

Hi Mary, thank you so much for appreciating how quickly the issue was resolved. Looking forward to having business with you again!

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Avleen M.
Avleen M.2 Nov 2021
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Excellent service!

published

From ordering, to delivery, to product, 5 stars! Great experience and would highly recommend. Love our Bishop 2 seat sofa bed.

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Product Quality
5/5
Shipping
5/5
Lounge Lovers
Lounge L.Lounge LoversSend a private message

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

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Perfect very happy with Lounge Lovers products

published

Great Delivery Men who were very Helpful and Kind ……and we love the quality of the product and excellent customer service

CharlieArts
CharlieArts

excellent customer service and great product

Lounge Lovers
Lounge L.Lounge LoversSend a private message

Thank you so much for commending our delivery team and for taking the time to give us a 5-star review. Hope to see you again soon! :)

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karen g.
karen g.South East Queensland, QLD

Got two arm chair sofas!

published

Got two arm chair sofas! Just what I was looking for and at a great price!! Communication excellent through the whole process! Would recommend and definitely buy from these guys again!!! Easy to put together and very comfortable! Similar chairs at double the price elsewhere!

Product Quality
5/5
Shipping
5/5
Lounge Lovers
Lounge L.Lounge LoversSend a private message

Thank you for sharing your recommendation with us! We are thrilled to hear how extremely pleased you were with our service and the furniture that we offer. Have a lovely day!

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Simon St Kilda East
Simon St Kilda EastGreater Melbourne (Inner), VIC

Awesome bar stools- great service and flawless delivery

published

Very- we love this shop
And are planning to buy a table and chairs next and will def be return customers

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Product Quality
5/5
Customer Service
5/5
Lounge Lovers
Lounge L.Lounge LoversSend a private message

Thank you so much for the great review! We Look forward to seeing you again soon!

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Caitlin A.
Caitlin A.Greater Melbourne (Metropolitan), VIC

Brilliant addition to our living room

published

I am stoked with our new velvet green chair. It looks fabulous and is very comfy. The ordering and pick up systems were great. Thank you!

Product Quality
5/5
Shipping
5/5
Lounge Lovers
Lounge L.Lounge LoversSend a private message

We are so pleased you love our furniture. Thank you for giving us 5 stars and looking forward to having business with you again

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Keegan
KeeganGreater Melbourne (Inner), VIC

Great service and delivery

published

Extremely happy with your new couch and coffee table. The delivery guys were super friendly and helpful making delivery day a breeze. Also communication from Jenny prior to delivery was very helpful and informative. Highly recommend

Product Quality
5/5
Shipping
5/5
Lounge Lovers
Lounge L.Lounge LoversSend a private message

Thanks for the awesome review, Keegan! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

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The reviewer stated that an incentive was offered for this review

Charlotte F.
Charlotte F.South East Queensland, QLD

Mondo 3 seat sofa bed: great buy!

published

We bought the mondo 3 seat sofa bed so we have a great extra visitor bed in our rumpus room. We got it assembled and delivered and the whole experience has been really easy and efficient. The sofa is comfy and lovely and large, set up of the sofa bed is easy and we are ready for our first visitor test.

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Product Quality
5/5
Shipping
5/5
Lounge Lovers
Lounge L.Lounge LoversSend a private message

Charlotte, thank you for the great review! We’re so happy you loved your experience and our product. Can’t wait to have you back for your next purchase. Until then, we’re here if you need anything.

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oallison1993
oallison1993Greater Melbourne (Inner), VIC

Fantastic all around!

published

Fantastic table, great quality and easy assembly. I picked up the table at the lounge lovers warehouse, there was no lines, no waiting, it was quick, easy and efficient!

Product Quality
5/5
Shipping
5/5
Lounge Lovers
Lounge L.Lounge LoversSend a private message

Thank you for the kind words! We’re so happy your purchase went so smoothly.

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Questions & Answers

Jo F
Jo Fasked
Lounge Lovers

Does anyone have an easy guide on how to replace the covers on the Hampton 3 seater frame? I can't get it to stretch back into place without damaging the cover

1 answer
Lounge Lovers
Lounge L.Lounge LoversSend a private message
Rob
Robasked
Lounge Lovers

is there a review on the Bishop 2 seater sofa bed ?

1 answer
Jay C.
Jay C.

If it's anything like the Madrid 2S Sofabed (Marigold colour) it's a lovely couch but really hard as a bed. I'm worried if I have guests now as bought it to use as a guest bed. Even put a 35cm topper on top but it hasn't made much difference.

jim
jimasked
Online store

Hi just wondering about the linden leather 3 seater lounge, if anyone has purchased it and how what there thoughts are on this lounge

2 answers
PReviewer
PReviewer

That is what the Review section is for.

Steve S.
Steve S.

I have just received my lounge and could not fault the quality and also the service I have received from the customer service
of Lounge lovers, I would recommend them to everyone I know

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Lounge Lovers

Details

Compare all 9 Lounge Lovers
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining, Outdoor and SofasDining, Outdoor and SofasDining, Outdoor and SofasDining, Outdoor and Sofas
Compare all 9 Lounge Lovers
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