Freedom

Great service very satisfied and would recommend it other people. Couch was delivered and taken into house professionally. Thank you

Jackie gave us great advice for furnishing our executive rental and had it all booked in, delivered and set up within weeks of the first contact we made with her. We have worked with Jackie and Freedom before and will continue doing so whenever we need quality, stylish furnishings and excellent customer service.

My first time visiting the Craigeburn store and I loved how it was stocked well, staff were so helpful and friendly !

My partner and i ordered a couch back in November and promised by a team member that it would be delivered in march at the latest. After it getting delayed several times the new estimated date of delivery is July! when i called the customer care team they offered me a $50 electronics gift card. This is not good enough considering the couch has gone on sale multiple times since ordering. Trying to get a hold a manager in the store is near impossible. Would not recommend to anyone buying at freedom. Have been calling and can't get through to a manager to even speak to just keep being told "She's Busy". I would like the area manager to contact me.

I purchased an outdoor lounge setting from the Fortitude Valley store. Upon delivery, Freedom arranged for a technician to come and assist with the assembly. He noticed that the middle support leg of the couch was too short and would not provide the structural support necessary. He said that the lounge would bow and sag if the leg touched the ground.
I submitted a warranty claim which has been rejected as “this is according to design”. So even though a Freedom representative has acknowledged a problem, nothing will be done.
I have made numerous telephone calls. The store manager hung up on me today when I tried to get some resolution.
My next step is Consumer Affairs.

Very easy to navigate
& interestingly presented as set ups opened my choice of final selection
Rugs well displayed
Well done Freedom

We ordered an out outdoor lounge on line. The furniture is even nicer than depicted in the photo and very comfortable. Customer service couldn’t have been better either. Highly recommend.

Well set out store, with beautifully presented vignettes of furniture to tempt the buyer.. it’s great to see how things can be accessorised to look wonderful and cohesive.

Buying is not the problem, staff in store are not the problem...
The lack of communication regarding the length of time to deliver is one problem the other is 6 months and counting. So far I have rung three times to follow up been given three dates for delivery all further and further into the future. I know I should not complain as other reviewers are up to 9 months delayed but ...

In store I was told 18 weeks maximum

Would not recommend and buyer beware.

We were very happy with the experience at Freedom with sales staff and furniture delivery guys were careful with the setup/clean up.

Very satisfied customer happy with the products I bought . Few years ago I purchased a rug from freedom and its still in top condition

Couch is absolutely perfect - delivery guys were fantastic. Took a while to come but was worth it in the end.

I love the styles and comfort of Freedom furniture . The fact that when the furniture was delivered it was checked on delivery ,set up and all the packing was removed was a big plus

We bought a Salsie Modular Sofa from Freedom’s physical store at West Gosford last November 25, 2021. We were told it will be delivered by mid March 2021. Delivery date was pushed back 3 times already. Now the expected delivery date is August 7 2022. Wow, almost 9 months of waiting. Never ever deal with Freedom unless they change their suppliers.

"Irving" carver chairs - very happy with design, quality, value for money, craftsmanship - made of brown leather. Look great in my dining room.