Freedom

I have been waiting since January for my sofa to arrive. I was told it would be two week delivery wait time ( the only reason I purchased it in the first place). I‘be tried numerous times to get an honest and transparent delivery time and update on the situation. Unfortunately I have been purposely ignored and told misleading and conflicting information. At one point I was told the order was never initiated, then I was told it was in stock, then I was told it was only a week away. Three weeks ago I went into the store where I initially made th...Read more

We bought a sofa from freedom in early January. We were very pleasantly surprised that it turned up just over a week after purchase (vs 6-7 weeks we were advised). Problem was one sofa module was incorrect (we actually suspect we may have received someone else’s order). Told to put aside and not use (where???). And the delivery guys did not set up the sofa or take the garbage away. After a couple of weeks calling, we finally had replacement module - only it was the wrong colour. Customer service told me I must have ordered the wrong colour (h...Read more

I would like to add my grievances about the concern with Freedom Company. I have been horrified at all the comments about the company from across Australia. I purchased about$ 2500 worth of furniture about 6 weeks ago, and paid in full for these. The plausible salesperson stated that the product was in stock. I inform the salesperson I would not be needing the furniture for several weeks but would take delivery after that. I rang the distribution centre and was told my furniture would not be available to the end of April or early May. I was no...Read more

I ordered a bed on 14 April 2019. It was meant to take 12 weeks which was fine by me. The 12 week lead time Came and went and the bed never happened. I contacted the store many times and have had no answers. Eventually they installed a new computer system which was a disaster and they blamed that for the delays. 8 months later still no bed. In March 2020 I was told it had arrived and I will get a text from the delivery centre within 24 hours to arrange delivery . A week later I called, where is my bed? I was told then that they were having trou...Read more

WELL, I purchased a $3000- Sofa from Freedom Online on the 16/2/2020 with the clear indication that is was 'IN STOCK' and would be delivered in TWO WEEKS. This fit us perfectly as we were moving into a new home and that would work in well with our move in date. On the 25/2/2020 I was contacted by Freedoms OMS Escalation Team to confirm the delivery details which I responded to. three weeks later, there was still NO couch, so on the 16th March I contacted them again to ask what is happening. As advised by the local store, where the manager was q...Read more

There's an excellent article in Business Insider from January this year, that summarises the issues that have been plaguing Freedom Furniture stores nation-wide, since at least mid-2019, if not earlier.

Please read that article (https://www.businessinsider.com.au/freedom-australia-delivery-problems-2020-1) for a complete summary of everything that's driving all of the negative feedback you can see on ProductReview as well as Freedom's Facebook and Instagram pages. Do also share it with anyone considering purchasing anything from Freedom Furni...Read more

We ordered a couch from Freedom in early January and were told it would be delivered in 2-3 weeks. Fast forward to the end of March and the couch still hasn’t arrived, with limited clear information communicated to the consumer as to when the product will be made available. I did secure a refund however, what was unfortunate, was a gross lack of understanding or customer service from the Balgowlah store. As lower level operational staff they cannot control the inefficiencies of a big corporate but they can control both the first and last front ...Read more

I understand due to the current situation, there will be slight delay on our delivery and we were not expecting 4 months delay! We don't have other furniture with us as we are currently living in a shared furnished house, and waiting on moving into our new house with the furniture we bought from the store. We have only 3 moth maintenance period which ends on 7 May. In addition, as a family of 6 we cannot afford paying mortgage and rent at the same time. My husband is also out of job early this month and cannot find one due to the impact of Covi...Read more

In a previous job, I ran a large online retailer. If I heard one of my customers had experienced what I have with Freedom, heads would have rolled. We ordered a 'Park Avenue Bar Cabinet' 6 weeks ago. There was no indication of delivery times, but we just noticed they are now saying 4 week delivery...we are well past that with may order in limbo. 5 phone calls to their customer service with the same response "we can't see your order number and we need to send an email to the online division to respond to you". Absolutely no response! It ha...Read more

If you happen to run into an issue and need to get in contact with customer service then good luck to you. You have to submit an online form and then they tell you they will take up to 10 days to get back to you. In my case it was more than 10 days. Then when you get an email with a resolution you can’t reply to that email. Off you go to the website again to complete another form where they will take up to 10 days to get back to you. Then when you say yes, I’ll take a voucher to compensate me for the damages goods you delivered guess what? It t...Read more

We made 2 separate orders (so we could get one on after pay and then paid full price for the other which was $2500). The afterpay order came when it was estimated to, great quality, really happy with the cabinet. BUT the couch and coffee table was meant to come three weeks ago, rang up today and they pretty much said: "yeah you're not going to get until June, do you still want it." You think they would've notified us of the delay, rather than us having to call 6 times to find out. We really loved the couch and coffee table that we picked but un...Read more

I ordered a couch from Freedom Chadstone in October 2019. It was supposed to be delivered at the start of January 2020

When i didn't hear from Freedom I called. Eventually they tried to deliver it. They took one look at the lifts in my building, said it wouldn't fit and turned around and took it back.

I called them a few days later to arrange delivery, having measured the lifts to confirm it would fit. They said they would return my call.

I waited a few days. Noone called me back, so I called again. They said they would return my call.

I waited a day. Noone called me back, so I called again. They said they would return my call.
...Read more

We really enjoyed the interior design service helping to fill out a holiday house. We placed the order and 50% discount 6 weeks before we were to settle and discussed the right items to order so that they would be ready in time for our house settlement.

Unfortunately now nearly 11 weeks since the order was processed we are sleeping on the floor without beds being delivered and over 50% of the furniture still on hold with no end date. In dealing with this store, we have had to call at least 3 times per week and are given conflicting accounts o...Read more

Spent over $3000 with my freedom membership account
None of the transactions appear on my account hence i could not claim gift voucher
Sofa is faulty, leg is broken and only 10 months old

Called freedom 9 times and they said someone will call back...nothing happened

Contacted commerce consumer complaint and asked for help...

They stepped in but freedom doesnt answer their email...
...Read more