59 photos
Freedom
3.4 from 4,480 reviews · View Statistics
Listing monitored by Freedom

Reviews

  • Product Quality
    3.4 (1,182)
  • Return Claim MadeYes (209) · No (1,380)
  • Warranty Claim MadeYes (173) · No (1,409)
  • Product Appearance As advertised (763) · Not as advertised (235)
  • Shipping
    1.8 (148)
  • Customer Service
    3.2 (1,250)
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Great item, great delivery.

published

Great service very satisfied and would recommend it other people. Couch was delivered and taken into house professionally. Thank you

Product Quality
5/5
Incentivised Review No
Freedom
Mirjana L.FreedomSend a private message
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Stan Kontos
Stan Kontos
  • 3 reviews
  • 1 like

Love this store and the Interior Designer, Jackie, is excellent.

published

Jackie gave us great advice for furnishing our executive rental and had it all booked in, delivered and set up within weeks of the first contact we made with her. We have worked with Jackie and Freedom before and will continue doing so whenever we need quality, stylish furnishings and excellent customer service.

Product Quality
5/5
Customer Service
5/5
Freedom
Mirjana L.FreedomSend a private message
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Aisha
AishaGreater Melbourne (Outer), VIC

Absolutely love my vase ,cushions and greenery

published

My first time visiting the Craigeburn store and I loved how it was stocked well, staff were so helpful and friendly !

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Product Quality
5/5
Customer Service
5/5
Freedom
Mirjana L.FreedomSend a private message
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Riley P.
Riley P.South East Queensland, QLD

Extremely long delays, Keeping being Lied to.

published

My partner and i ordered a couch back in November and promised by a team member that it would be delivered in march at the latest. After it getting delayed several times the new estimated date of delivery is July! when i called the customer care team they offered me a $50 electronics gift card. This is not good enough considering the couch has gone on sale multiple times since ordering. Trying to get a hold a manager in the store is near impossible. Would not recommend to anyone buying at freedom. Have been calling and can't get through to a manager to even speak to just keep being told "She's Busy". I would like the area manager to contact me.

Product Quality
1/5
Customer Service
1/5
Freedom
Mirjana L.FreedomSend a private message
Riley P.
Riley P.

hi,

order number is 2080110011423

Freedom
Mirjana L.FreedomSend a private message
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UnhappyCustomer
UnhappyCustomerSouth East Queensland, QLD

Dreadful after sales service

published

I purchased an outdoor lounge setting from the Fortitude Valley store. Upon delivery, Freedom arranged for a technician to come and assist with the assembly. He noticed that the middle support leg of the couch was too short and would not provide the structural support necessary. He said that the lounge would bow and sag if the leg touched the ground.
I submitted a warranty claim which has been rejected as “this is according to design”. So even though a Freedom representative has acknowledged a problem, nothing will be done.
I have made numerous telephone calls. The store manager hung up on me today when I tried to get some resolution.
My next step is Consumer Affairs.

Product Quality
1/5
Customer Service
1/5
Freedom
Mirjana L.FreedomSend a private message
UnhappyCustomer
UnhappyCustomer

Claim number is 439835. Thanks.

Freedom
Mirjana L.FreedomSend a private message
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Beautiful selection of rugs and wall clocks

published

Very easy to navigate
& interestingly presented as set ups opened my choice of final selection
Rugs well displayed
Well done Freedom

Product Quality
5/5
Customer Service
5/5
Freedom
Mirjana L.FreedomSend a private message
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FraT
FraTSouth-Eastern Region, NSW

Better than we expected!

published

We ordered an out outdoor lounge on line. The furniture is even nicer than depicted in the photo and very comfortable. Customer service couldn’t have been better either. Highly recommend.

Product Quality
5/5
Shipping
5/5
Freedom
Mirjana L.FreedomSend a private message
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Related Articles

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Avleen M.
Avleen M.2 Nov 2021
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Catrina
CatrinaGreater Melbourne (Outer), VIC
  • 3 reviews

Beautiful upholstered occasional chair

published

Well set out store, with beautifully presented vignettes of furniture to tempt the buyer.. it’s great to see how things can be accessorised to look wonderful and cohesive.

Product Quality
5/5
Customer Service
5/5
Freedom
Mirjana L.FreedomSend a private message
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Stead
Stead
  • 9 reviews
  • 7 likes

Will they actually ever deliver - buyer beware

published

Buying is not the problem, staff in store are not the problem...
The lack of communication regarding the length of time to deliver is one problem the other is 6 months and counting. So far I have rung three times to follow up been given three dates for delivery all further and further into the future. I know I should not complain as other reviewers are up to 9 months delayed but ...

In store I was told 18 weeks maximum

Would not recommend and buyer beware.

Incentivised Review No
Freedom
Mirjana L.FreedomSend a private message
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Great quality of couch & delivery

published

We were very happy with the experience at Freedom with sales staff and furniture delivery guys were careful with the setup/clean up.

Product Quality
4/5
Customer Service
4/5
Freedom
Mirjana L.FreedomSend a private message
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Lola
LolaSydney, NSW

Online shopping made easy

published

Very satisfied customer happy with the products I bought . Few years ago I purchased a rug from freedom and its still in top condition

Incentivised Review No
Return Claim MadeNo
Freedom
Mirjana L.FreedomSend a private message
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Couch is rad

published

Couch is absolutely perfect - delivery guys were fantastic. Took a while to come but was worth it in the end.

Product Quality
5/5
Shipping
5/5
Freedom
Mirjana L.FreedomSend a private message
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Opinion
OpinionGreater Melbourne (Outer), VIC
  • 7 reviews
  • 3 likes

Sofas and accsssories

published

I love the styles and comfort of Freedom furniture . The fact that when the furniture was delivered it was checked on delivery ,set up and all the packing was removed was a big plus

Product Quality
4/5
Customer Service
5/5
Freedom
Mirjana L.FreedomSend a private message
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ejmangoba
ejmangobaSydney Surrounds, NSW

Massive delays on orders. Buyers beware!!

published

We bought a Salsie Modular Sofa from Freedom’s physical store at West Gosford last November 25, 2021. We were told it will be delivered by mid March 2021. Delivery date was pushed back 3 times already. Now the expected delivery date is August 7 2022. Wow, almost 9 months of waiting. Never ever deal with Freedom unless they change their suppliers.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Lyndall13
Lyndall13AU
  • 2 reviews

Customer service excellent, knowledgeable,efficient & friendly. Had to change from Pick Up to Click & Collect.

published

"Irving" carver chairs - very happy with design, quality, value for money, craftsmanship - made of brown leather. Look great in my dining room.

Product Quality
5/5
Incentivised Review No
Freedom
Mirjana L.FreedomSend a private message
Lyndall13
Lyndall13

Thanks Mirjana - regards, Lyndall x

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Questions & Answers

Janine R.
Janine R.asked
ACT, Fyshwick

Back in February I ordered a lounge, dining table, chairs and a bed frame. It is now May 2022 and while when ordering I was advised that it would be mid April delivery for the lounge and bed frame. From then I just get regular automated emails to say that it has been delayed. It went from mid April to May to June and now July. I am getting over the excuse that it is due to COVID. You submit a form on their website and get no response. We have been living with COVID for two years. It is beyond a joke. They have had two years to revise their supply chain and work out a better way. They have taken my money but have not fulfilled their part of the contract. How long does one have to wait? If it was the consumer owing money then you would be hounding us but it seems the company had no consideration for their consumers. First and last time buying with Freedom and I have to fit out a new place.

1 answer
Freedom
Mirjana L.FreedomSend a private message
Cassper
Cassperasked
Freedom

I have 2 x aspect modular sofas in silverstreak, I’m really, really annoyed they don’t seem to offer the same freedom quality I’m used to and that I pay for, they are both pilled terribly after only having them for 4 months!! What can I do? I expect my sofas to last at least 5 years (my last freedom ones lasted 10!!) These I can’t see even lasting 2… is ACCC my best bet? Thanks

1 answer
Freedom
Mirjana L.FreedomSend a private message
Kay
Kayasked
Freedom

I purchased a number of items from the Southport store a couple of weeks ago, all with varying lead times. The longest lead time estimate is understandably the sofa.
Is it possible to have the other items delivered earlier if they come into stock? And how do I know when they do come in stock? Does it say online or do I have to phone the store to find out? Thank you

6 answers
Freedom
Mirjana L.FreedomSend a private message
Kay
Kay

Oh thanks that would be helpful!
I purchased from Southport store and order no is 208011012178. Happy for all other items to be delivered earlier if they arrive and for sofa to be delivered separately:)

Freedom
Mirjana L.FreedomSend a private message
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Freedom

Details

Compare all 54 Freedom
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Office and OutdoorBedroom, Dining, Living, Office and OutdoorBedroom, Dining, Living, Office and OutdoorBedroom, Dining, Living, Office and Outdoor
Compare all 54 Freedom
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