We have had a terrible experience with Freedom. Ordered a mattress and base. Mattress delivered ok and no issue with the quality of the product. Original base ordered would not fit so had to reorder a split base. Was advised of delivery date and time- waited at home for 4 hours before I called to find out why it hadn’t been delivered- was told not in stock- WTH!! Arranged alternate delivery date. Promised items on stock. Told deliver between 9-12 but had to call at 12.30 to find out why it wasn’t delivered. Finally arrived at around 1.30 but only one side of the two items delivered- again WTH!!
No body answers the phone at the store! Still not resolved!
Zero out of 10 Freedom - it can’t be that hard surely???

We placed a large order in August for sofa, bed and bedroom furniture. On our receipt it stated lead times of 1 week up to 6 weeks for the sofa. We are now 12 weeks after placing the order and I had heard nothing from Freedom. I called them today to enquire on our long overdue order to be told to expect delivery late January, so another 8 weeks. 6 weeks has become 20 weeks. I find this unacceptable, particularly the lack of any reasonable explanation for such a long delay. You would think that if you were going to be 14 weeks late of delivering you might reach out to your customer.

Have had my Hamilton Lounge for a few months and the fabric is piling
I have lodged a claim awaiting reply
I do not want another one of these as I dont want it happening again wish Id read reviews before purchasing this 3k sofa

I ordered 2 lounges on 7/7/20 and still haven't had them delivered, [name removed] the manager has been useless in sorting this out, constant lies and pathetic rude customer service, no answer as to what the problem is and no timeframe for when I will get my lounges. Do not buy from freedom and particularly Warrawong!

Don’t waste your money on Freedom furniture. We purchased a Copenhagen couch and the cushions sagged to the side within 12months. We put up with it for a while but it got so uncomfortable that we lodged a warranty claim. The warranty guy came out and told us it’s a soft fill couch and that’s just how it is so we just have to fluff it up on occasion and put up with it. Unfortunately fluffing the cushions does nothing for the sagging foam that makes it feel like you are sitting on a slope. We now sit on the tiled floor instead. For $2500 this is not cool. Do not recommend Freedom sofas to anyone.

Very hard to be noticed in this store. I was ready to purchase after asking some questions. Stood around looking for someone to talk to but two sales staff were to busy talking to each other to bother about customers. Will not try again, there are plenty of other stores to do business with. Pity because I was ready to spend quite a lot of cash.

We had purchased a bed and couch from freedom within a year the bed gas lifts had failed and the couch had sunk majorly.

Freedom advised they would have to reaplce the whole bed and it needed to be ordered in. This was in July, its not middle of November the staff never call back when promised and we are no closer to getting an eta and sleeping on a broken bed.

I am never purchasing from freedom again

We visited Freedom Cannington store looking for design ideas for our two living areas. We met the delightful Lydia who was an absolute gem and could not help us enough. She was friendly and engaging with great ideas. After visits to the store and help from their fantastic interior designer who visited our home, we are very happy with our decisions. Now just waiting on some final pieces to arrive and we can then enjoy and relax in our gorgeous living areas.

A courteous, knowledgeable and patient salesperson is the best way to describe Paula at the Freedom store in Osborne Park. She has always been so welcoming and has gone out of her way to address our needs. We have been to this store several times and Paula has never disappointed. Thank you!

Staff member by the name of Deb went over and above, I haven’t experienced customer service like in a long time. She tracked down the Mandela Door Mat sold out everywhere and organised delivery without a fuss. Really impressed with the product too, looks great in my daughters cubby house.

Exceptional service in helping us choose sofas for our home. Peter was friendly, knowledgeable and very helpful with advice on comfort, fit for purpose and suitability for our home environment. He helped us make the right decision. We also very much appreciated David's support. An excellent and highly recommended team. We look forward to enjoying our purchase and returning to Freedom in Fyshwick, ACT. Thank you Peter, David and the team.

Thanks very much to Anne Prezens from the Moorabbin store.

It was only a small purchase of about $150 but I was very impressed how much time Anne spent with me. Anne’s knowledge of the products I was interested in (S-fold curtains and tracks) is impressive as well as her friendliness and willingness to help. Being a very meticulous customer, I am grateful for Anne’s patience.

Thank you very much, Anne, for making my shopping experience a positive one and I am looking forward to my next purchase at your store.