After having my couch confirmed it was 6 weeks out from arrival I was then told last week that my couch via an automated email (which was 2 weeks out from arriving then) was now delayed yet a further 2 months...! I bought this couch in January and after moving into my house under the impression my couch would be here soon after I am now going to be sitting on my floor for a further 2 months. After chasing up if this information was correct, the store said they couldn't do anything about it. The online chat was anything but helpful and I was just told I will be contacted when it arrived. If I had known I would have to wait 6 months for a couch I would never have purchased it.

I purchased a leather modular lounge from Bay Leather Republic (a subsidiary of Freedom Furniture) and after 6 months, the leather began peeling. They organized a technician who did a questionable and very noticeable dodgy repair.

This is after the lounge was delivered with faulty attachment clips on day 1. The modules were not able to be connected together. Took weeks to arrange a solution.

Fast forward 12 months, and there is leather peeling off of 5 of the 6 seats! Multiple attempts to contact Freedom ‘Customer Service’ with no great suc...

Frustrating is the word I can use to describe when I think of freedom furniture.
Ordered a couch and dining set in December and still waiting for them in May. I keep getting updates that it will be further delayed. We moved to an empty house with no furniture yet. Telling everyone I know not to buy from Freedom and check the reviews(which I should have done) because its not worth it. Its remarkable how you are promoting the same furniture in your promotional sales while having a massive backlog on deliveries and unhappy customers.
Bought a few other items from another store and the items were delivered in 8 weeks as advised and it was customised.

Visited the Geelong store today, and Brad C was so incredibly delightful. So helpful, and so talented. Thank you, Jo x

Purchased sofa on Jan 10th 2021, sale lady said 16 to 18 weeks , she assured me that Freedom gives 18 weeks as worse case scenario and sofa will arrive before that. 14 weeks later, got an email that delivery is delayed 4 more weeks (22 weeks overall), and then 4 weeks later another email stating that delivery is delayed another 2 weeks. Freedom, don't make excuses of covid situation, you knew there was covid, you knew there was delays, covid been with us for over a year so you should have known better and yet your staff make false promises. I'v...

Ordered Shani Armchair and CORA lounge Boxing Day 2020. Promised 12 week delivery. 21 weeks later received another message that it is delayed another 4 weeks.... Absolutely appalling customer service!

Ordered a tv unit which took months to arrive and when it was delivered two old men (65+) carried it in and said they wouldn’t be able to get it in the house as the stairs were too narrow and it was too heavy to lift over the railings to fit. They left it in the carport and it rained and got wet overnight as we were unable to lift it. We have no idea how we are going to get the tv unit in the house. We have had a big lounge and tv freezer delivered and brought upstairs with no issues previously so I’m not sure why this was different. If they are too heavy to be lifted perhaps delivery shouldn’t be offered.

Really nice.love the look ,compact for a small room ,but ,,,
Assembly was not easy , having to lay it down, and two people to put it down and stand it back up ,could not have done it on my own .
Just something to keep in mind if you live alone ,and are over 65

I ordered and paid for 2 bedsides online in January this year 4 months later I’m still waiting and have only had one email update in that whole time. I can’t reply to that email as it’s a ‘no reply’ address. When I use the email address on my invoice I get an automated reply saying this email is not monitored and directs me to use the website forms to contact freedom about my order. There is no web form for order enquires - they are all for missing parts, warranty claims and membership enquires. The website directs any order enquires to the ‘l...

The service and advice provided by the staff was fantastic. We highly recommend engaging Ruby for onsite styling. Ruby’s knowledge and advice was invaluable in selecting the right combination of furniture, artwork and homewares. Thanks a heap!
We love the result.

Made two purchases from freedom online. first order was only half fulfilled and half refunded due to the store they were sending them from not having stock of the other item. Still waiting 2 weeks later for this $71.94 refund. Don’t know if I’ll ever see it. Then I made a second order for 4 baskets. I received a call the next day from the Perth store telling me they are refunding me as they don’t have stock. So another $91.64 I am now waiting on to come back even though the online shop let me purchase these items and said if one store didn’t ha...

Beware if you buy a Freedom product and need it fixed under warranty... Good luck. Be prepare to experience the worst possible after sales service by any company you will ever have the frustration to deal with.

I have been waiting 6 months for a replacement motor for my $7000 BLR recliner lounge that's not 2 years old. The motor in question was replaced and broke down after 2 months. It took 3 months to get the 1st motor replaced. Am still waiting for the second motor to be replaced since Oct last year.

I did get a call in November after...

Cancelled an order after waiting months, to be told it had many more months to go. Still waiting for the credit five weeks later.

Ordered a sofa in early Jan, chose the style and colour based on the estimated delivery date - late February.
February came and went, no update. I contacted them and they said it had been delayed at will arrive early April.
April arrived but the sofa didn’t. I contacted them and they said it had been delayed and is now expected mid June.
Turned it back on to me saying I was not subscribed to updates and they would add me to the mailing list.
I have since received several emails advertising sofas at 25% off.
Give me strength! I just want my sof...

Terrible customer service - I have been handballed between store and the non existent customer service in the 'help centre' since we purchased our $4000 sofa in Feb 21.
*brought brand new leather sofa (brand new to Freedom range too, had only been in store 2 days when we purchased it)
*Was in stock in the warehouse so was delivered a few weeks later on 6/2
*Leather sofa started marking and staining instantly - we purchased care cover and have protection kit, protection kit does not remove stains
*I emailed the 'help centre' 3 weeks later showin...

Multiple delays with NO communication at all. Final delay confirmed after I called again, manager hasn’t even called me back.

Made an online purchase for a click and collect order for an item that was showing up as "in stock" at their Melbourne warehouse with a green icon next to it.
Received order confirmation from a no-reply address after payment then indicating it would be ready up to 3 weeks later!
It is very deceptive implying stock is available 'ready' for collection. I would have shopped elsewhere if I knew there was a 3 week wait for something showing up as ín stock which I had to collect
Website is also extremely poor, has outdated information and there is ...

We visited many stores in the area and some responses on items we liked were up to 22 week wait. Crazy, but obviously truthful. Last stop Freedom Warrawong. 3 weeks wait. Great must be in Australia to be able to state 3 weeks. It’s now been 4 months and the email of delays keeps getting bigger and bigger. I am certain we were lied to about the 3 week wait. Months after I know for a fact the shipment had not even left China. We will never come back and recommend no one go there unless your prepared to wait. Lies lies lies. I feel robbed with han...

I have no idea how to redeem a voucher of $200. The online website account log in doesn’t work, there are no instructions and no way of figuring where to find the voucher on the receipt for a $5000 lounge.

Had a very good experience ordering a sofa through a lovely salesperson Brylie to whom I paid a deposit. When I tried to pay the balance by phone I found it impossible because the phone system does not work. After 9 attempts to call I resorted to email. A male with an English accent - I don't remember his name - replied to this by phone and took my bank details. Referring to my mentioning in the email that I couldn't get through by phone he told me staff members could not be expected to answer phones when they were busy with customers! His atti...