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Freedom
3.5 from 3,997 reviews · View Statistics

Reviews

  • Product Quality
    3.4 (898)
  • Return Claim MadeYes (151) · No (1,050)
  • Warranty Claim MadeYes (118) · No (1,075)
  • Product Appearance As advertised (566) · Not as advertised (171)
  • Shipping
    1.5 (75)
  • Customer Service
    3.1 (977)
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Delayed Couch - 6 Months is ridiculous

published

After having my couch confirmed it was 6 weeks out from arrival I was then told last week that my couch via an automated email (which was 2 weeks out from arriving then) was now delayed yet a further 2 months...! I bought this couch in January and after moving into my house under the impression my couch would be here soon after I am now going to be sitting on my floor for a further 2 months. After chasing up if this information was correct, the store said they couldn't do anything about it. The online chat was anything but helpful and I was just told I will be contacted when it arrived. If I had known I would have to wait 6 months for a couch I would never have purchased it.

Customer Service
Incentivised ReviewNo
2 comments
Freedom
Team FreedomFreedom

Hi Ashlyn,

I'm sorry that this has been your experience. Are you able to provide me with your docket information so that I can have a look into this for you. Kind Regards Jen

Ashlyn
Ashlyn

Hi Jen, the order number is 5080030003123.

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Jake

Jake

  • 2 reviews

BUYER BEWARE Premium leather lounge peeling after 6 months.

published
Product Quality
Incentivised ReviewNo
See all answers
2 comments
Freedom
Team FreedomFreedom

Hi Jake, I'm sorry that this has happened. Are you able to provide me with your claim information so that I can have a look into this and see what I can do. Kind Regards Jen

Freedom
Team FreedomFreedom

Hi Jake, As discussed on the phone just now I have sent through a list of options for your claim. Please let us know what one you would like to go ahead with. Kind Regards Jen

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Niranga

NirangaGreater Melbourne (Inner), VIC

Frustrating!

published

Frustrating is the word I can use to describe when I think of freedom furniture.
Ordered a couch and dining set in December and still waiting for them in May. I keep getting updates that it will be further delayed. We moved to an empty house with no furniture yet. Telling everyone I know not to buy from Freedom and check the reviews(which I should have done) because its not worth it. Its remarkable how you are promoting the same furniture in your promotional sales while having a massive backlog on deliveries and unhappy customers.
Bought a few other items from another store and the items were delivered in 8 weeks as advised and it was customised.

Incentivised ReviewNo
1 comment
Freedom
Team FreedomFreedom

Hi Niranga, I am so sorry that this is the experience that you have had. If you are able to provide me with your order details I can have a look into the system and see if there is any information I can find out for you. Kind Regards Jen

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Joanne

JoanneSouthwest, VIC

Excellent customer service.

published

Visited the Geelong store today, and Brad C was so incredibly delightful. So helpful, and so talented. Thank you, Jo x

Product Quality
Customer Service
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1 comment
Freedom
Team FreedomFreedom

Hi Joanne, Thank you so much for this lovely feedback. I will pass this onto Brad and his manager so that he can receive the recognition. Kind Regards Jen

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Khash

KhashSydney, NSW

  • 5 reviews
  • 4 likes

Delay, Delay, Delay, Horrible experience

published
Incentivised ReviewNo
Store LocationMoore Park
3 comments
Freedom
Team FreedomFreedom
Khash
Khash
Freedom
Team FreedomFreedom
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Dan Rob

Dan RobSydney, NSW

  • 2 reviews
  • 1 like

Delivery delay after delivery delay

published

Ordered Shani Armchair and CORA lounge Boxing Day 2020. Promised 12 week delivery. 21 weeks later received another message that it is delayed another 4 weeks.... Absolutely appalling customer service!

Incentivised ReviewNo
3 comments
Freedom
Team FreedomFreedom

Hi Dan Rob, I'm so sorry that this is the experience that you have had. Could you please provide me with your order information so that I am able to have a look into this for you. Kind Regards Jen

Dan Rob
Dan Rob
Freedom
Team FreedomFreedom
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Delivery

published

Ordered a tv unit which took months to arrive and when it was delivered two old men (65+) carried it in and said they wouldn’t be able to get it in the house as the stairs were too narrow and it was too heavy to lift over the railings to fit. They left it in the carport and it rained and got wet overnight as we were unable to lift it. We have no idea how we are going to get the tv unit in the house. We have had a big lounge and tv freezer delivered and brought upstairs with no issues previously so I’m not sure why this was different. If they are too heavy to be lifted perhaps delivery shouldn’t be offered.

Shipping
Incentivised ReviewNo
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3 comments
Freedom
Team FreedomFreedom

Hi Rnd123, I'm so sorry that this has been your experience. If you can provide me with your order information then I can have a look into the system and see what I can do for you. Kind Regards Jen

Rnd123
Rnd123

Thank you. Order number is 9018880021005
Is there a customer service contact? Seems like there is no way to contact someone online

Freedom
Team FreedomFreedom
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Patricia C.

Patricia C.Perth, WA

Very nice wardrobe

published

Really nice.love the look ,compact for a small room ,but ,,,
Assembly was not easy , having to lay it down, and two people to put it down and stand it back up ,could not have done it on my own .
Just something to keep in mind if you live alone ,and are over 65

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Product Quality
Customer Service
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1 comment
Freedom
Team FreedomFreedom

Hi Patricia, Thank you for the feedback I will pass the information through to our buyers. Kind Regards Jen

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Zero customer service support

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
3 comments
Freedom
Team FreedomFreedom
Caroline K.
Caroline K.

Order number: 9018880017015

Freedom
Team FreedomFreedom

Hi Caroline, I have had a look into your order and the stock looks as though it will be available towards the end of this Month. Due to unforeseen circumstances your stock has been slightly delayed and we do apologise for this. Kind Regards Jen

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Sensational Service!

published

The service and advice provided by the staff was fantastic. We highly recommend engaging Ruby for onsite styling. Ruby’s knowledge and advice was invaluable in selecting the right combination of furniture, artwork and homewares. Thanks a heap!
We love the result.

Product Quality
Customer Service
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1 comment
Freedom
Team FreedomFreedom

Hi Darren and Kerrie, Thank you so much for this wonderful feedback I will pass it onto the store, so that Ruby can receive the recognition Kind Regards Jen

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E jane

E janeSydney

  • 7 reviews

Takes money and doesn’t give you products

published
Product Quality
Shipping
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5 comments
Freedom
Team FreedomFreedom
E jane
E jane
Freedom
Team FreedomFreedom

Hi E Jane, It looks as though this was processed for you yesterday. The funds have been returned to your credit card. They should appear in the next 48 hours. Hope that this helps. Kind Regards Jen

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Annette F

Annette FSydney, NSW

  • 2 reviews

Would rate 0 stars but can't select 0

published
Product Quality
Incentivised ReviewNo
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1 comment
Freedom
Team FreedomFreedom

Hi Annette, As I discussed with you on Monday I am very sorry for the experience that you have had. The parts for your sofa were sent to you on Friday and according to the tracking number you should receive these today. Kind Regards Jen

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phil m.

phil m.Greater Melbourne (Outer), VIC

  • 2 reviews

You're just another number here!

published

Cancelled an order after waiting months, to be told it had many more months to go. Still waiting for the credit five weeks later.

Product Quality
Incentivised ReviewNo
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7 comments
Freedom
Team FreedomFreedom
phil m.
phil m.
Freedom
Team FreedomFreedom

Hi Phil, Are you able to provide me the full name that would be on the order. That number isn't showing in our system most likely because it has been finalised. Kind Regards Jen

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Andy

AndyGreater Melbourne (Inner), VIC

Terrible customer service

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Freedom
Team FreedomFreedom

Hi Andy, I am sorry that this has been your experience with us. Are you able to provide me with your order information and I will have a look into the order and see what I can find out. Kind Regards Jen

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Symone

SymoneGreater Melbourne (Outer), VIC

Terrible customer service and product

published
Product Quality
Incentivised ReviewNo
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6 comments
Freedom
Team FreedomFreedom
Symone
Symone

I called the store this morning and was told she was not in..

Freedom
Team FreedomFreedom

Hi Symone,
She is on leave however she has advised that she will contact you to discuss. Kind Regards Jen

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ANGELA NATHANAEL

ANGELA NATHANAELSydney, NSW

  • 2 reviews

None existent customer service once order placed

published

Multiple delays with NO communication at all. Final delay confirmed after I called again, manager hasn’t even called me back.

Customer Service
Incentivised ReviewNo
See all answers
8 comments
ANGELA NATHANAEL
ANGELA NATHANAEL
Freedom
Team FreedomFreedom

Hi Angela, I'm sorry that this is the experience that you have had. Are you able to provide your order information so that I can have a look into the system and see what I am able to do for you. Kind Regards Jen

ANGELA NATHANAEL
ANGELA NATHANAEL
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grant

grantGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 6 likes

Poor website, Misleading stock availability information and Freedom uncontactable

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
3 comments
Freedom
Team FreedomFreedom

Hi Grant, Do you have your order information I will have a look and see what I can find out for you. Kind Regards Jen

grant
grant

HI Jen - thankyou for the quick response, is there a private method to send you this information?

Freedom
Team FreedomFreedom

Hi Grant, You're welcome. If you can send me the information through the private mediation section I will have a look into it.

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Told 3 week wait, now 4 months has passed and delays continue..

published
Product Quality
Customer Service
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3 comments
Freedom
Team FreedomFreedom

Hi Azza, I'm so sorry that this has been your experience. If you are able to provide me with your docket information I can have a look into the system and see what I can find out for you. Kind Regards Jen

Azza
Azza
Freedom
Team FreedomFreedom

Hi Azza, Usually there is a delivery time frame on your tax invoice is the 3 week LT on this as well as being advised in store? Kind Regards Jen

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Freedom rewards system

published

I have no idea how to redeem a voucher of $200. The online website account log in doesn’t work, there are no instructions and no way of figuring where to find the voucher on the receipt for a $5000 lounge.

Incentivised ReviewNo
1 comment
Freedom
Team FreedomFreedom

Hi Sam, Are you able to provide me with your order details so that I can have a look into this for you Kind Regards Jen

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Ann

Ann

  • 2 reviews

One excellent sales person and one arrogant one.

published
Customer Service
Incentivised ReviewNo
See all answers
1 comment
Freedom
Team FreedomFreedom

Hi Ann, I do apologise for the experience that you have had I will send this information through to the store and area manager for VIC so that he can address this feedback. Kind Regards Jen

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Page 1 of 200

Questions & Answers

Bob C.

Bob C.asked

QLD, Southport

Hi, do you stock reclining swivel chairs and the price range please, Thanks.

1 answer
Freedom
Team FreedomFreedom

Hi Bob, I don't think that this is something that we sell the best thing to do would be to contact your closest store and they will be able to give you all the correct information. I've noticed that you have listed the Southport store there contact number is (07) 31515700. Hope this helps. Kind Regards Jen

Honest Reviews

Honest Reviewsasked

Freedom

We were thinking of purchasing the Sterling leather corner lounge from freedom but after reading these reviews we will not be purchasing from freedom, thinking back our own experience just buying home decor from your stores has been less than acceptable! Lift your game, or maybe your making enough money??

1 answer
Freedom
Team FreedomFreedom

Hi Honest Reviews, thank you for your feedback Kind Regards Jen

Marky

Markyasked

Freedom

Do you guys ship clothes and shoes to nz

1 answer
Freedom
Team FreedomFreedom

Hi Marky, Unfortunately we are a furniture company so no this is not something that we do. Kind Regards Jen

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Freedom

Details

Compare all 54 Freedom
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Office and OutdoorBedroom, Dining, Living, Office and OutdoorBedroom, Dining, Living, Office and OutdoorBedroom, Dining, Living, Office and Outdoor
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