24,905 reviews
Purchased a couch online on the last day of one of their sales. Couch is advertised cheaper the next day and Nick Scali refuse to reimburse the difference despite being in their 48 hour period where they supposedly will honour any change in price. Escalated to ACCC. Show details
Our new couch from Nick Scali was delivered and after delivery we noticed one of the headrests on our recliners was not sitting properly. I called customer service and was given a call out date and time. Ashley was on time and very polite… he assessed our couch and promptly made the adjustments required. Very happy with the outcome! A very easy process and a very happy customer! Show reply
We had an issue with two recliners that were out of warranty from Nick Scali. Nick Scali did agree to repair the recliners and I was only required to pay for the actual mechanisms that were quite cheap. Once this was agreed they were quite quick and organised Frank the technician to come out and fix them Frank was excellent. Frank arrived on time and did a fantastic job and I couldn’t recommend him more. Show reply
Reviews with attachments
Good efficient service and no issues with the product . Will shop here again Show details · 1
I had a wonderful experience dealing with Nick Scali Customer Service. They booked a Technician for me right after I spoke to them. Frank Martelli arrived today and fixed any issues with our couch . He was very helpful and professional … we were very satisfied and happy with his job . Thank you Frank for your assistance. Regards John Show reply
Thank you for the great service Chenyun. Easy to deal with and well organised. Show details · 1
Frank was great, and very professional. He repaired some damage to a chair, and he did an immaculate job. Show reply
Had an issue with recliner, Paul was the service tech & did a great job. Show reply
Was contacted by the technician Frank Martelli that he will arrive just as scheduled. He arrived on time very punctual and very professional. He walked through to the lounge room, assessed the problem. Discussed what the situation was and reassured me that Nick Scali will get back to me in a few days. It was a very pleasant experience, and I felt very comfortable with this technician in my home. Show details · 1
frank martelli provided excellent customer service prompt on time no mess and repairs done happy to recommend him Show details · 1
Frank able to assist in the root cause of the raised report immediately on visit. Thank you for the professional assistance. Show details · 1
Great communication, friendly helpful delivery team, did a good job of installing the product Show details · 1
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Very happy with the new couch. The delivery guys did a great job! Show reply
Purchased a lounge suite . Product fantastic. Purchase made easy and accommodating to my needs of splitting quotes ect. Updates made regarding delivery was good. Delivery drivers efficient and polite and also let me know updates along the way.Great service. Show details · 1
Very good on time and tidy. Assembly was good too Show details · 1
Good communication with live tracking. Driver kept in touch closer to time of delivery. Great service Show details · 1
Really impressed with the service from Edwin at Nick scally and the delivery was the best I have ever seen. They were able to take the fold out couch bed apart downstairs so they could assemble it upstairs. I was so impressed Show details · 1
Aside from not receiving a text the day prior to delivery, after I called the delivery kept me updated. Delivery was effortless and he was very helpful laying the rug out. Show details · 1
Latest follow-ups
Repair was very courteous. Identified the issue has ordered the parts and will be returning to repair. Very happy with his service and conduct. Highly recommend recommended. Show details · 1
Follow-up · Replaced the entire recliner mechanism Very Happy with the repairer he was awesome Quick very knowledgeable and done a great job Nick Scali furniture is not the quality I expected
I had an issue with my lounge. The installers did not do a proper job when installing them. George was the technician who was sent to fix those issues. He was prompt, friendly, and very competent. He was a pleasure to deal with and had both issues fixed in less than 1/2 hour. Thanks George for making it such an easy experience. Rob Show details · 1
Follow-up · Just to answer some questions. What was the Installation issue? The connectors that controls the electronic back and foot-rest was not locked in with the clip so they came loose and stopped working. How was the lounge delivered? It was delivered by a 3rd party company Am I happy with the lounge? The lounge is good. However, The service and… Read more
Nick scali do not take responsibility for their faulty products. I bought a leather lounge suite and had an issue with one chair in the head area after only one year. They have refused to fix it and we had even bought an extra warranty. Would never recommend or purchase from them again. Show details
Follow-up · Since my review I was contacted by Nick scali and they said they would repair the faulty chair. The leather had kinda rubbed off in a few layers where the head rest is. They said I would be contacted by the repair person and organize transport but that has never happened so it looks like I’m going to have to follow them up.
Hi Bridget, Thank you for reaching out. This has… Read more
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Positive reviews
Frank came out today to fix a faulty headrest on one of our new sofas and he was excellent. Even though there was a small problem they were quick to act and resolve it making the experience easy. Thanks again, Frank! Show details · 1
We can not fault the excellent service that Ashley gave us. He is a very friendly, efficient and professional Nickscali service agent. Thank you for repairing our buffet cabinet. Show reply
I have just had Frank from Nick Scali come to check on my day bed I had purchased recently. He was very professional and able to resolve the issue very quickly and showing me what to to do if it happened again. Show details · 1
Negative reviews
We order beige color fabric couches and after 14 weeks we got a delivery in grey color. When we rang the store (south wharf) the store manager "[Name Removed]" was so bloody rude to US and talked to US in a very unprofessionally and disgusting language. Her words were " you guys signed for this and you got this and now I can't do anything… Read more
...That's it" when I said we gonna come to the store and talk to you then she said, "No you can not come to even my store for this". This was totally unacceptable fos US and not even looks good for the reputation of the big company like nick scali. Now we after totally refund for our order. Sent an email to the actual head office and waiting for their response.
Hello Sanjeev, We are deeply sorry to hear about the… Read more (+1 reply)
We informed customer care about the springs in the couch cause severe hip and back problems which cost a small fortune in treatment. Nick scali refused to acknowledge the spri g design of the couch to be at fault yet the first night we had a different couch we had no pain and pure comfort. Stay away from nick scali and plush.
Hello Olivia, We are very sorry to hear about your… Read more (+1 reply)
Lost me as a customer. $300 Accidental insurance for stains is scam insurance in my opinion. Tried to make a claim for a coffee stain, they wasted a lot of my time asking questions, photos and eventually denied the claim as I hadn't notified them in 5 days. I bought 2 lounges in the last 2 years and bought the accidental insurance twice being… Read more
upsold by the in store salesperson. At both points of sale, the 5 day notification window was not explained to me or my wife. The sales people mislead you saying you can make a claim at any stage and then the claims team waste your time. Very disappointed and expected better.
Hi Mark, Thank you for taking the time to share your… Read more (+1 reply)
Recent reviews
Had an issue with our new lounge. Frank came to fix it. He was on time and got the job done quickly. Issue resolved and he made sure I was happy with the repair. Wonderful service. Thanks Frank! Show details · 1
This review is for George and Patrick who came to repair my new Ballini lounge. Both George and Patrick were polite, wiped their feet and carefully completed the task. I highly recommend these gentlemen both George and Patrick delivered exceptional customer service. Show details · 1
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Hi Sean, Upon reviewing your order, please note that… Read more (+1 reply)