Nick Scali Furniture

Nick Scali Furniture

4.5

20,836 reviews · Statistics

PositivevsNegative
89% · 18,4832,135 · 10%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all reviewer photos
    Thumbnail
Product Quality
4.4 (9,093)
Return Claim MadeYes (862) · No (10,350)
Warranty Claim MadeYes (2,918) · No (8,301)
Product Appearance As advertised (5,865) · Not as advertised (1,461)
Shipping
3.1 (83)
Customer Service
4.6 (4,061)
Efficient, respectful repair technicians
Products delivered on time
Helpful customer service

Reviews

20,836 reviews
J B.
J B. Metropolitan Adelaide, SA · 5 posts

Don't Do It!

Nick Scali Furniture Online Store
Nick Scali
Nick Scali · 
J B.
J B. · 

Ohhhh, so THIS is what it takes to be acknowledged?!

Daniel B.
Daniel B. South East Queensland, QLD

Terrible Customer Service and Delivery ONE MONTH LATE!

Delivery Service
  • Thumbnail
Nick Scali
Nick Scali · 
Yu-Han
Yu-Han Sydney, NSW · 2 posts

Fig legs supports of bedframe

Furniture Repair Service
Judy
Judy

Frank martelli

Furniture Repair Service

Frank was all over it very quickly great job and quick

Furniture Shops

Find out how Nick Scali Furniture compares to other Furniture Shops

Know better, choose better.

Compare all
Warren
Warren

Frank martelli

Furniture Repair Service

Frank came out and replaced all the dust covers on lounges

Andy T.
Andy T. Sydney, NSW

Lounge Fixed

Furniture Repair Service

Lounge was sagging. Now lounge is back to being as firm as new. Quick service, in and out in 20min.

Cara
Cara South East Queensland, QLD · 2 posts

Service

Furniture Repair Service
Andy Viola
Andy Viola · 2 posts

Terrible product and service

VIC, Geelong
Nick Scali
Nick Scali · 
Andy Viola
Andy Viola · 

Your service team took 2 weeks to get here only to say sorry it’s in disrepair due to the poor installation.. all l want is my money back.

Tracie
Tracie

Great service

QLD, Robina
Furniture Shops

Find out how Nick Scali Furniture compares to other Furniture Shops

Know better, choose better.

Compare all
Jasmine H.
Jasmine H.

Amazing customer service

NSW, Auburn
BRIAN H.
BRIAN H. Sydney, NSW · 3 posts

Great after sales service

Furniture Repair Service
Ian Blue
Ian Blue

Change battery

Furniture Repair Service
Furniture Shops

Find out how Nick Scali Furniture compares to other Furniture Shops

Know better, choose better.

Compare all
Rose
Rose Metropolitan Adelaide, SA · 2 posts

Lounge suite only lasted 2.5 years

Nick Scali Furniture
  • Thumbnail
Nick Scali
Nick Scali · 
Rose
Rose · 
Liam Helmer
Liam Helmer

Change switch button

Furniture Repair Service
Suzanne
Suzanne South East Queensland, QLD · 3 posts

Awesome Service Guy

Furniture Repair Service

Thank you Guy for helping us with the lounge. On time, professional and knowledgeable.

Questions & Answers

Pennie A.
Pennie A. ·  · Nick Scali Furniture

Hi
Just wondering has anyone with recliners where you rest your legs had them bend to one side??

Nick Scali
Nick Scali · 

Hi Pennie,

We suggest getting in touch with our service team at 1300 880 370 and following the prompts to speak with our customer service representatives. Our team is eager to assist you with your concerns and provide guidance on how to address them. Please keep in mind that our service hours are Mon-Fri 9 am - 5 pm (AEST), and we will respond to your inquiry within these hours.

Sincerely,
The NS Team

Pennie A.
Pennie A. · 

I have had a service man come out today and he bent the frame on the leg recliner sections back to straighten I don't know if it will happen again!! Not really happy that it's happened in the first place as only 5 months old!!!

Guest
Kellie P.
Kellie P. ·  · Nick Scali Furniture

I have a 2 year old electric sofa and one side is not reclining and has an orange light when button is pushed. I’ve attempted to cont Nic Scali at Jimdalee for assistance only to be told it’s out of warranty, pretty pathetic that expensive couch is not working after 2 years and zero support from Nic Scali, didn’t even let us know who to contact to get it fixed.

Nick Scali
Nick Scali · 

Hi Kellie,

We’re sorry to hear about the issues you’re experiencing with your lounge. We suggest getting in touch with our service team at 1300 880 370 and following the prompts to speak with our customer service representatives. Our team is eager to assist you with your concerns and provide guidance on how to address them. Please keep in mind that our service hours are Mon-Fri 9 am - 5 pm (AEST), and we will respond to your inquiry within these hours.

Sincerely,
The NS Team

Kellie P.
Kellie P. · 

I have rung twice and been told it is out of warranty so we would have to contact a third party. Very poor customer service

Mandy
Mandy · 

yep all they care about is the customer warranty. Keep going with them. I will never buy from them again!! Contact ACCC

Kellie P.
Kellie P. · 

Mandy, the saddest thing is if they had an ounce of customer service, the person on the phone could have said, try turning couch off for 5 minutes and this should reset it. Nope I found a helpful person from Harvey Norman that made this suggestion and it worked. I will be certainly be making it known that Nick Scali are the worst furniture company, and considering I buy numerous amounts of furniture for many clients homes I shall be going else where.

Mandy
Mandy · 

Kellie myself and many others feel your pain.
Both batteries only $9,000 recliner packed up after 2 1/2 years. Batteries worth $400 each

NOT GOOD ENOUGH!!

Kaylene P.
Kaylene P. · 

Yes we also feel your pain!!! Two seater rechargeable batteries (Hunter lounge) first battery packed it in at 13 months, the second one at 27 months. Have tried phoning numerous times, plus went into store at Waurn Ponds only to be told they couldn’t help. Have now called yet again and they want us to pay up front @$690 for two batteries!!!! If we have this couch for 10 years this couch will cost us another $3500 at least if batteries die at this rate. We were told by original salesman the batteries should last 5 years and certainly weren’t told how much they cost!!! We’ve done all the resets etc and nothing works. The batteries are dead!! So much for paying good money for good quality…..we’ve paid good money for poor quality. No wonder they’re always on sale!! Now we have to try to buy through Couch Guard who you can’t ring, only email. They have none in stock according to their website and didn’t have any last time. We don’t even know how to take the battery out and they can’t show us in the showroom as they don’t have any in stock!!!
Nick Scali…..we will never buy from again. I wish I’d seen reviews like this when we bought the two couches (one electric and one battery operated) Also after sitting on the couches over a period of 2.5 years the seat cushioning has sagged terribly and no we are not big people. I wouldn’t recommend. They look nice….but….. Regards Kaylene

Guest
Luke M.
Luke M. ·  · Furniture Repair Service

We have moved house and the movers unplugged our recliner and now I can’t find where it plug the power cable back in. Where does the cord connect to the recliner?

Nick Scali
Nick Scali · 

Hi Luke,

I'd recommend contacting our service team on 1300 880 370 and follow the prompts to speak with customer service. Our service team will be happy to look into your concerns with you and offer advice and assistance on how you can address this. Please note, our Service team is available Mon-Fri 9 am - 5 pm (AEST), and will respond to your query within these hours.

Kind regards,
The NS team

Luke M.
Luke M. · 

Thanks for your help, the problem has now been sorted.

Guest

Get an answer from our members and Nick Scali representatives

Select a listing for your question
Nick Scali Furniture

Details

About Nick Scali Furniture

Established over 60 years ago, Nick Scali Furniture is an Australian importer of furniture, and offers a product range that’s catered to all kinds of budgets.

Nick Scali’s product range includes:

  • Sofas and armchairs, including recliner sofas, leather sofas, and ottomans.
  • Lounge room products, including TVs, entertainment units, coffee tables, and hallway tables.
  • Dining room products, including chairs, tables, and buffet tables.
  • Bedroom products, including mattresses, bed frames, tallboys, and dressers.
  • Rugs, lighting, and mirrors.

Points of praise:

  • Many reviewers who had issues with their furniture had lots of praise for the repair technicians who came to fix it, saying that they were on time, respectful in their homes and cleared up all their rubbish.
  • Reviewers also said that their products were delivered quickly.
  • According to reviews, sales staff are knowledgeable and helpful, and make the process of ordering furniture easy.

2023 ProductReview.com.au Awards logo

Nick Scali Furniture has taken out a 2023 ProductReview.com.au Award. Above all else, reviewers praised the retailer's exceptional customer service and product quality.

Compare all Nick Scali Furniture listings
Nick Scali Furniture Repair Service
  • Award Winner 2023
Nick Scali Furniture Repair Service4.8
(6,295)
Nick Scali Furniture Delivery Service
  • Award Winner 2023
Nick Scali Furniture Delivery Service4.5
(2,539)
Nick Scali Furniture NSW, Warrawong
  • Award Winner 2023
Nick Scali Furniture NSW, Warrawong4.7
(414)
Nick Scali Furniture VIC, Preston
  • Award Winner 2023
Nick Scali Furniture VIC, Preston4.8
(403)
CategoryFurniture ShopsFurniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living and SofasBedroom, Dining, Living and SofasBedroom, Dining, Living and SofasBedroom, Dining, Living and Sofas
Compare all Nick Scali Furniture listings
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.