Nick Scali Furniture
- nickscali.com.au
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20,836 reviews · Statistics
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Reviews
Don't Do It!
Nick Scali Furniture Online StoreCustomer service does not exist with this company: an online purchase did not suit the space for which it was intended and it was only afterwards I discovered they have a 'no refunds' policy - surreptitiously hidden in the very bottom line of their website to look like part of 'Terms of Use' for the site build and VERY heavy on the legalities. No response to two emails, a telephone message and a negative trust pilot review. Forget Nick Scali - should be pronounced Nick Scaly (as in snake). Disgraceful!
Show detailsOhhhh, so THIS is what it takes to be acknowledged?!
Terrible Customer Service and Delivery ONE MONTH LATE!
Delivery ServiceFour months ago, on 19 August 2023, I bought two couches at Nick Scali Helensvale. The salesperson ([Name Removed]) said the expected delivery date would be on 22/11/2023 (as registered on sales systems).
On November 10th, I called the store to confirm if everything was okay to receive them on the expected date, and here started what I called disrespect with the client and lack of commitment with the customer.
Without any prior notice or communication from the store (no email, no text message, no phone call), [Name Removed], the salesperson,
Hi Daniel,
Thanks for reaching out. We do apologise profusely for the delay you're experiencing. Your store should be keeping you up to date with delays, I’ll be raising this with them to ensure they continue to do this.
... Read more There have been three separate issues affecting shipments into Australia for all companies: 1. Port workers for DP World, Australia’s largest port operators, have been on strike since the 6th of November with the initial plan to conclude by the end of November. However, the strike has been extended, until at least the 11th of December. Up to 80% of our containers remain stranded at the port due to this ongoing union strike. Google DP world strikes and you can find news articles about this on the internet. 2. Cybersecurity attacks on DP World occurred on the 11th of November shutting down the ports for multiple days. See the news update here. This had a compounding effect on all in-warehouse dates. 3. We are experiencing global shipping issues that have arisen in the past few weeks particularly with the shipping liner Maersk. Many original shipment dates have been unexpectedly delayed due to the reduction in the number of container vessels to Australia during peak season (October – December). Nick Scali is one of many retailers experiencing this issue. Please email us at hello@nickscali.com.au for more information, we do apologise for this and do understand your frustration with the delays, but as they are out of our control we don't believe a one-star review is reflective of our service. Sincerely, The NS Team
Fig legs supports of bedframe
Furniture Repair ServiceNelson came to my place he fixed my bedframe and explained to me about the problem in detailed. The service is great! Also very appreciate that he put the plastic bag on his shoes!
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Frank martelli
Furniture Repair ServiceFrank was all over it very quickly great job and quick
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Frank martelli
Furniture Repair ServiceFrank came out and replaced all the dust covers on lounges
Lounge Fixed
Furniture Repair ServiceLounge was sagging. Now lounge is back to being as firm as new. Quick service, in and out in 20min.
Service
Furniture Repair ServiceHappy with the results advised and now waiting for further confirmation.
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Terrible product and service
VIC, GeelongDelivered a sub standard product waited 2 weeks for service team only to be told it’s in a state of disrepair. Once they get your hard earned money they leave you high and dry
Show detailsHi Andy,
We’re sorry to hear about the issues you’re experiencing with your product. We’re happy to assist you and follow this up with our service department.
... Read more Please send your order number or the contact information you provided at the point of sale. If you prefer not to share this information on a public platform, please send your concerns along with your details to hello@nickscali.com.au. Please note in the subject line "Andy Viola – Product Review". Sincerely, The NS teamYour service team took 2 weeks to get here only to say sorry it’s in disrepair due to the poor installation.. all l want is my money back.
Great service
QLD, RobinaJust bought a lounge from a great salesman Harry. He's attitude and service we're impeccable. Corey who there also was very helpful
It was fun. Thanks boys
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Amazing customer service
NSW, AuburnWas served today by Ana and she was very knowledgeable and helpful. She was able to assist us with our inquiries and helped us find the right pieces of furniture for our home, definitely would recommend this place to family and friends!
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Great after sales service
Furniture Repair ServiceTechnician Paul from Nick scali attended to an intermittent fault on our recliner he was exceptional in his knowledge and approach a standard that exceeds our expectations. Paul has an excellent approach to his work replacing the recliner motor solved a tricky issue.
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Change battery
Furniture Repair ServiceNelson technician changed the battery in lounge and extremely happy
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Lounge suite only lasted 2.5 years
Nick Scali FurnitureI purchased a leather lounge suite 2.5 years ago along with accidental damage cover. I never anticipated needing it, I just wanted to be safe given the expense of the couch.
The leather is damaged after only 2.5 years and there are so many loop holes in the accidental damage warranty that there is no cover (animal damage not covered, peeling not covered, incidents must be reported within 5 days, only 1 issue can be claimed in the lifetime of the warranty).
My last couch still had perfect leather after 15 years, I just wanted an upgrade. Unfortunately the quality of the leather is not there.
Hi Rose,
We're sorry to hear about this experience you’ve had with your accidental damage warranty. This is important to us and we’ll pass it on to the relevant team.
... Read more Please feel free to reach out at hello@nickscali.com.au with any further suggestions, questions or comments you have. Our team will assess them because we are committed to constantly improving our experience. Sincerely, The NS TeamHi
I lodged a claim via the warranty team, spoke to the accidental warranty team and to a member at the store. None were interested in providing assistance. They all restated the loopholes meaning the
Change switch button
Furniture Repair ServiceNelson changed switch button, lounge now working, very proffessional, very happy with the service
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Awesome Service Guy
Furniture Repair ServiceThank you Guy for helping us with the lounge. On time, professional and knowledgeable.
Questions & Answers
Hi
Just wondering has anyone with recliners where you rest your legs had them bend to one side??
Hi Pennie,
We suggest getting in touch with our service team at 1300 880 370 and following the prompts to speak with our customer service representatives. Our team is eager to assist you with your concerns and provide guidance on how to address them. Please keep in mind that our service hours are Mon-Fri 9 am - 5 pm (AEST), and we will respond to your inquiry within these hours.
Sincerely,
The NS Team
I have had a service man come out today and he bent the frame on the leg recliner sections back to straighten I don't know if it will happen again!! Not really happy that it's happened in the first place as only 5 months old!!!
I have a 2 year old electric sofa and one side is not reclining and has an orange light when button is pushed. I’ve attempted to cont Nic Scali at Jimdalee for assistance only to be told it’s out of warranty, pretty pathetic that expensive couch is not working after 2 years and zero support from Nic Scali, didn’t even let us know who to contact to get it fixed.
Hi Kellie,
We’re sorry to hear about the issues you’re experiencing with your lounge. We suggest getting in touch with our service team at 1300 880 370 and following the prompts to speak with our customer service representatives. Our team is eager to assist you with your concerns and provide guidance on how to address them. Please keep in mind that our service hours are Mon-Fri 9 am - 5 pm (AEST), and we will respond to your inquiry within these hours.
Sincerely,
The NS Team
I have rung twice and been told it is out of warranty so we would have to contact a third party. Very poor customer service
yep all they care about is the customer warranty. Keep going with them. I will never buy from them again!! Contact ACCC
Mandy, the saddest thing is if they had an ounce of customer service, the person on the phone could have said, try turning couch off for 5 minutes and this should reset it. Nope I found a helpful person from Harvey Norman that made this suggestion and it worked. I will be certainly be making it known that Nick Scali are the worst furniture company, and considering I buy numerous amounts of furniture for many clients homes I shall be going else where.
Kellie myself and many others feel your pain.
Both batteries only $9,000 recliner packed up after 2 1/2 years. Batteries worth $400 each
NOT GOOD ENOUGH!!
Yes we also feel your pain!!! Two seater rechargeable batteries (Hunter lounge) first battery packed it in at 13 months, the second one at 27 months. Have tried phoning numerous times, plus went into store at Waurn Ponds only to be told they couldn’t help. Have now called yet again and they want us to pay up front @$690 for two batteries!!!! If we have this couch for 10 years this couch will cost us another $3500 at least if batteries die at this rate. We were told by original salesman the batteries should last 5 years and certainly weren’t told how much they cost!!! We’ve done all the resets etc and nothing works. The batteries are dead!! So much for paying good money for good quality…..we’ve paid good money for poor quality. No wonder they’re always on sale!! Now we have to try to buy through Couch Guard who you can’t ring, only email. They have none in stock according to their website and didn’t have any last time. We don’t even know how to take the battery out and they can’t show us in the showroom as they don’t have any in stock!!!
Nick Scali…..we will never buy from again. I wish I’d seen reviews like this when we bought the two couches (one electric and one battery operated) Also after sitting on the couches over a period of 2.5 years the seat cushioning has sagged terribly and no we are not big people. I wouldn’t recommend. They look nice….but….. Regards Kaylene
We have moved house and the movers unplugged our recliner and now I can’t find where it plug the power cable back in. Where does the cord connect to the recliner?
Hi Luke,
I'd recommend contacting our service team on 1300 880 370 and follow the prompts to speak with customer service. Our service team will be happy to look into your concerns with you and offer advice and assistance on how you can address this. Please note, our Service team is available Mon-Fri 9 am - 5 pm (AEST), and will respond to your query within these hours.
Kind regards,
The NS team
Thanks for your help, the problem has now been sorted.
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Details
About Nick Scali Furniture
Established over 60 years ago, Nick Scali Furniture is an Australian importer of furniture, and offers a product range that’s catered to all kinds of budgets.
Nick Scali’s product range includes:
- Sofas and armchairs, including recliner sofas, leather sofas, and ottomans.
- Lounge room products, including TVs, entertainment units, coffee tables, and hallway tables.
- Dining room products, including chairs, tables, and buffet tables.
- Bedroom products, including mattresses, bed frames, tallboys, and dressers.
- Rugs, lighting, and mirrors.
Points of praise:
- Many reviewers who had issues with their furniture had lots of praise for the repair technicians who came to fix it, saying that they were on time, respectful in their homes and cleared up all their rubbish.
- Reviewers also said that their products were delivered quickly.
- According to reviews, sales staff are knowledgeable and helpful, and make the process of ordering furniture easy.
Nick Scali Furniture has taken out a 2023 ProductReview.com.au Award. Above all else, reviewers praised the retailer's exceptional customer service and product quality.
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|---|---|---|---|---|
| Category | Furniture Shops | Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops |
| Type of Furniture Offered | Bedroom, Dining, Living and Sofas | Bedroom, Dining, Living and Sofas | Bedroom, Dining, Living and Sofas | Bedroom, Dining, Living and Sofas |
Extra Information
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Hi Andy,
We're sorry to hear about this experience you’ve had with your purchase. This is important to us and we’ll pass it on to the relevant team.
... Read more Please feel free to reach out at hello@nickscali.com.au with any further suggestions, questions or comments you have. Our team will assess them because we are committed to constantly improving our experience. Sincerely, The NS Team