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Reviews

4.5

10,205 reviews
5
(7,965)
4
(1,033)
3
(153)
2
(176)
1
(878)
  • Product Quality
    4.6 (2,881)
  • Return Claim MadeYes (219) · No (3,160)
  • Warranty Claim MadeYes (647) · No (2,715)
  • Product Appearance As advertised (79%) · Not as advertised (21%)
  • Shipping
    4.5 (11)
  • Customer Service
    4.7 (2,322)
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Jodie and Adan

Jodie and AdanMid North Coast, NSW

  • 2 reviews

Fantastic delivery!

published

Sammy and Max delivered the couch a day early, were super careful during the handling process, helpful and friendly. They displayed professionalism at all times and we’re respectful of our home.
Much appreciated

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Efficient & professional

published

Sammy and max were in and out! Loved their efficiency and professionalism. They called ahead to confirm times, were polite and friendly, set up our couch, showed us how to use it, and we’re on their way to their next delivery. Great service, thanks guys!

Return Claim MadeNo
Warranty Claim MadeNo
Margaret Brown

Margaret BrownSouth East Queensland, QLD

MY BLUE LOUNGE

published

It was very easy to navigate the store and there was a large range to choose from. I was very happy with Ben who was very helpful and patient. I can’t wait to get my lounge now.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSky gate Qld
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Mary

Mary

  • 2 reviews

Great service from technicians

published

Had technician Frank and John visited to repair TV Unit table - they arrived on time and fixed the issue in a professional and efficient manner - very good customer service! highly recommended!

Cathy I

Cathy I

  • 2 reviews

Great service

published

Very Clean and well organised store excellent service from All staff members with special thanks to Sana For her patients we brought 2 Couches. We will be back in for more purchases thanks to the friendly helpful staff

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylor Lakes
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Top service from repair man

published

Arthur did a great job repairing the furniture. He was clear with instructions and what he did to fix the problem as well as what was needed for after care.

Couch Repair

published

Couch had sagged and required re enforcement. Ronesh was thorough and professional. He dealt with our issue quickly and in a very friendly manner. Arrived on time as promised and ensured we were fully satisfied with the repair before leaving. Great service.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
See all answers
Tonim

Tonim

  • 2 reviews

My chair reclines again!

published

Wonderful service provided by Nick Scali and serviceman George. We were extremely fortunate that George had a new motor in his van for the recliner and replaced it without hesitation.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Dara T.

Dara T.Sydney, NSW

Fantastic service very helpful and courteous technician

published

The technician was punctual, explained what he was doing very polite and knowledgeable he was happy to explain what needed to be done was efficient with his repair great work !

Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
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KRB

KRBSydney, NSW

  • 2 reviews

Prompt and polite

published

Arthur called before his arrival and arrived promptly, Arthur was polite and did a great job repairing our lounge with out any fuss and took the time to explain what the problem was.
Thank you

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Antonella

AntonellaSydney, NSW

Perfect service

published

Great service from frank and John. They fixed the defaults in the furniture. With the book shelf we thought more repairs had to be done as you could see the chip and they were more than happy to make it look how we wanted it

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Robbo

RobboMelbou

  • 7 reviews

Great after sales service!

published

Purchased leather lounge mid 2018. I wasn’t happy about the wear. Nick Scali rectified all the concerns to complete satisfaction! I have no hesitation in recommending to anyone This company!!

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers

Just what we wanted

published

A large range of product to choose from and pricing was great. Well done David, you were most helpful in making our decision easier, not pushy just listened and gave good advice.

Store LocationBelrose
Ricardo

RicardoGreater Melbourne (Outer), VIC

  • 3 reviews

Skilful, helpful and knowledgeable. Excellent warranty work.

published

Unhappy with the seat cushion dipping on our settees after only 10 months, we popped into our local Store where the salesperson took all the details and reported it to their customer service dept. We were contacted a couple of days later asking for photos showing the problem and the next day received an appointment date. The service man was on time and easily fixed the problem by adding an additional layer of foam beneath the seat base. He was very pleasant and gave us good advice on the care of the suite and promised to come again if the problem cropped up again in the future. Thank you Nick Scali for the excellent warranty service.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
Hamed

HamedSouth East Queensland, QLD

Awful Product Quality

published

We bought Nakeeta Corner Lounge a couple of months ago and after a long waiting period finally we received it.
After a while the fabric started to pilling and looked ugly. Moreover, It wrinkled in some areas.
We sent them an email and after a day they called us back. Regardless the extra warranty we'd bought, they told us this is the nature of the fabric and not included in warranty. So we have an expensive, new and ugly lounge and totally unhappy with that.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationNick Scali Furniture QLD, Aspley
See all answers
1 comment
Nick Scali
Customer S.Nick Scali
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Renee

ReneeGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Jacqueline was amazing

published

Jacqueline was fantastic, we had very specific measurements that we needed for a new couch and Jacqueline helped us with all our needs and concerns. She spent a large amount of time with us and wasn’t pushy at all. She understood it was a big purchase for our family.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationEssendon DFO homemaker centre
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Suite repair

published

Hi
After recently purchasing a leather suite.
We had the lovely Tech Ronesh here today to repack our leather suite. Thank you so much. He dida great job and was awesome to deal with.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Efficient and Friendly

published

Sammy and Max were within the delivery window and helpfully called ahead to say they were 20 minutes away. Very fast in assembling my lounge. Friendly service. I almost overpaid them their delivery fee but they saw my error and made sure I only gave them the correct amount.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Furniture repair

published

Arthur was on time and pleasant to deal with. He explained what repair he would do and how long he would take . I could easily see the end result and thus happy with this service.

Product Quality
Return Claim MadeNo
Product Appearance As advertised

Frank and John great to deal with

published

No problem they done a great job and was very helpful highly recommended thanks thanks again Frank and John for a great job Only took about 10 minutes to repair

Return Claim MadeNo
Warranty Claim MadeYes
Page 1 of 500

Questions & Answers

Sylvaine W.

Sylvaine W.asked

Nick Scali Furniture

Dear team, my electric recliner couch just stopped reclining. I have unplugged and tried to investigate any obvious technical issue however it is no longer working. Do Nic Scali has a service department or third party with the right expertise and experience who could troubleshoot and repair the electric mechanism?

No answers
S P.

S P.asked

Nick Scali Furniture

Hi.. we got a 2 seater and a 4 seater lounge. When we were finalising it we had our plans with the measurements and th sales person at the store also okayed it. However, I had my delivery today and the couches are too big in width. This wasn’t told to us abt the width as we finalised our sale as agreed with the sales. Is there a way I can replace with a different couch? They r unused as only delivered today.

1 answer
Nick Scali
Customer S.Nick Scali

Hi S P,

Thank you for reaching out!

Please send your query to us via feedback@nickscali.com.au so we can have the appropriate persons look into your request for you.

I hope to hear from you.

Sincerely,

Hayden
Nick Scali Customer Care

Anitha

Anithaasked

Nick Scali Furniture

we brought a lounges last week for 2690$ which will be delivered end of September . The same lounge is down to 2490$ . Will you guys match the price ? like other furniture stores ?
Thanks
Anita

1 answer
Nick Scali
Customer S.Nick Scali

Hi Anitha, thanks for reaching out.

I'm sorry to hear of your this - unfortunately the teams in our showrooms are only made aware of any upcoming promotions the day a promotion commences. With this being said, we cannot acknowledge a future promotional price for an order placed prior to a promotion commencing.

I'd recommend contacting the team in the showroom you had placed your order in to see what options may be available to you.

Sincerely,

Charm
Nick Scali Customer Care

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