Reviewer Photos & Videos
Friendly, on time and very efficient. Explained operation in detail and with no condescending tone. Would highly recommend nick scali as a result.
BEn. After sales service
Ben was helpful, knowledgeable, and fixed the problem with our new couch quickly. He Kept me informed of his arrival time.
Ben arrived early after confirmation we were home. He was friendly, articulate with an obvious pride in his technical ability and product knowledge. He quickly went about his job and discovered a faulty switch.
EXCELLENT SERVICE AT PROSPECT STORE
Nupur and store manager were both excellent they provided awesome service, and helped me buy the Agoura bed and two bedside tables. From the moment we walked into the door we were greeted, throughout the entire time till the moment we left they were so nice and kind!! I am very satisfied with my purchase and the customer service at this store, I will definitely be returning
Exceptional service by Jon
. Very prompt with his arrival time and duration of his visit. Went over and beyond to fix my problem. Extremely happy with Jon's over all service
No fuss delivery
Informed about delivery night before & it was done as promised. Rapid assembly & no fuss payment.Thanks delivery Mez, Michael, Pom & salesman Gus
Extremely Poor service!
We had ordered couches last year in Nov. And delivery is due next week. Delayed due to COVID, we can understand. I called to reschedule delivery to any other day during the week due to work commitments but they had no option to offer to me. Now the next delivery date they can offer is after another 2 weeks! This is just ridiculous! After patiently waiting for over 4 months this is the least you can expect from Nickscali.
On time, great communication and easy to deal with. Work completed in a timely fashion. Excellent service. Thanks Frank and Nick Scali
Helpful and professional
I’ve ordered a leather headrest.
Tina was very helpful, friendly, polite and professional.
She was easy to talk to and provided with options.
Replacement lounge follow up.
Kayne called today and was able to add extra foam cushioning. Made the corner section firmer. Very helpful and think problem resolved. Thank you Kayne.
The delivery service is disgusting! They spoke no English and were HORRIBLE to deal with. Extremely RUDE and left rubbish on the front lawn.... Other furniture delivery services also remove the rubbish. This is so disappointing.
Very satisfied. Fixed the problem with the cracked base in good time. Thanks Frank and Nick Scali. Very happy with our lounge.
Our leather couch
Technician came to our home to repair a leather couch which was still under warranty. He was punctual, friendly, knowledgeable and professional. He quickly identified the problem and fixed it whilst keeping us informed. He expertly reassembled it and it looks perfect.
love my boxes left in driveway
sofa i purchased looks amazing not sure what I'm supposed to do with the boxes left in my driveway can't believe they don't take them very disappointing
- QLD, Robina
- Verified customer
Poor experience. No removal of packaging plastics,foam and boxes. 2hrs to sort and compact packing for domestic rubbish.
Nick Scali don't provide a 5 star experience; their contract states buyer is to dispose of all packing... post installation and delivery. Driver wouldn't take packaging, even when offered money. Make sure you read the contract and cross out items you don't like. So much non recyclable material and 2 hrs of my wife and I time spent compacting boxes for recycling... hence 1 star. Our red bin for general household was packed of foam and plastic wrap..All from a 5 seater couch. Will take two weeks of household rubish bin collection to dispose of the packing materials.
Super impressed with the quality of products and the service we received from Peter. We had all but decided to purchase elsewhere but were won over by the expertise and friendliness
Great customer service!
I was meet by Harpriya when we arrived in the store. She knew all the products in the store extremely well. Listed to what I needed and helped me to make a decision.
Excellent post sale service
Love Nick Scali furnitures I bought, they are good quality, stylish design last for years and in affordable price.
Technician Paul and his colleague were very professional and polite to explain me what happen to my sofa, very happy with their post sale service. I will recommend to my friends.
Frank Martelli repaired our lounge today. He was very punctual, courteous and professional. He repaired the fault quickly and took a lot of care.
Repair by Frank Martelli
Repair person Frank Martelli from Nick Scali was very friendly and sorted out the issue promptly.
The driver that did the delivery gave horrible service and it actually put me off purchasing from Nick Scali but Frank’s service has changed my mind.
Questions & Answers
We order the Legato lounge. We notice that the status has changed to 'Manufacturing complete'. We are wondering how long it will take to be delivered? The order number is ME32447.
Customer S.Nick Scali
Thank you for reaching out.
We currently have an ETA on your order of 22/04/21 into our distribution centre. This date is not fixed due to variations in shipping and wharf handling times (which can vary). As soon as your order is received, our dispatch team will contact you with the first available delivery date to your suburb. If the suggested date is not suitable you can call dispatch on 1300 880 370 to reschedule.
NS Customer Care
Hi did you get your couch!? Also wondering how long it will take as our status has changed to complete too ✅
hello, the Cuban Recliner is not showing as available on the website have disappeared? are they not available anymore.
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living and Sofas||Bedroom, Dining, Living and Sofas||Bedroom, Dining, Living and Sofas||Bedroom, Dining, Living and Sofas|
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