Nick Scali Furniture

Fletch came this morning re a repair on our lounge suite . He rang to tell us when he would be arriving and his service and manners were most impressive. He is an excellent man for this service. Thank you Fletch and Nick Scali
Regards Carol & Lex Baddiley

It was easy to navigate the website
Lovely products but construction sometimes leaves a lot to be desired.
Fletch the repair man was very helpful.

Store layout was great and easy to move around to browse.
Range of products was good.
Quality of products - our sofa is very comfortable
Delivery people assembled it but sales guy should have said how much packaging would be leftover - simply saying "the delivery people wont take the packaging, it is your responsibility to get rid of" is poor communication. The packaging is cumbersome to say the least ... huge amount in comparison to other deliveries we have had ... ridiculous !

Craig the service man was very polite and could not have been better to deal with .
Staff like him can only be a bonus to you Nick Scalli.

The staff at West Gosford store were very helpful, in particular Rhani. It was very easy to find what we wanted although it took a while to decide on which purchase to make as there is quite a range to choose from.

We had the pleasure of nishi”s help yesterday. Nishi was very helpful on all points, had a lot of patience with us while we made up our minds and understood all the changes we wanted to make. Nishi explained everything to full detail.

Service provided by Fletch was excellent.He was very professional. He himself was satisfied with his work and so as us. He showed us exactly what was the issue and how he repaired it which was greatly appreciated. Thanks Fletch

Easy fix and friendly service! I was shown the problem and how to fix it in the future. Thanks Steve!

I had an armchair delivered nearly a month ago. There was a large stain on the seat. Photos were sent to Nick Scali service on the same day. I have since called them 7 times to chase a resolution. I've escalated (or tried to) and am told the same story each time - ''we'll review your history and call you back''. No one calls back (except a [Name Removed] - who called me on a Saturday, left a message to tell me that she didn't work on a Saturday and that I shouldn't bother calling back.) This is literally the worst service I've received in a long while. If any of you want to buy furniture, I highly recommend you shop elsewhere. I should have.

Very satisfied with the couch, good price, but delivery service is outsourced. Delivery men put 2 holes in my wall while delivering my couch. Contacted customer service in Jan 2021. No reply 7 months later. Have followed up several times to no avail.

He completed the job in a very professional and timely manner. Very happy with the service that he came out to perform.

Craig has great customer service skills. He was punctual and very easy to deal with. Was able to fix the problem I had and answered all my questions

I made an order for a couch with a scheduled delivery date of 1st of June. It has been bumped from this date 6 times and is now scheduled for late August. I contacted Nick Scali and received excellent support from the store - they simply booked my delivery in properly and sent a request to head office to confirm this. However, support from head office is atrocious - guess what 6 dates later they still havent confirmed my item from any stock. I receive copy and past replies with deceptive mis truths used to placate customers, no one has booked i...

Thanks Craig for your professionalism and punctuality. Fixed the chair and service was great. Dealing with Nic Scali has been very easy.

Visited Nick Scali at Chirnside Park on 3 occasions prior to bringing in my husband before making a final decision. Simon gave excellent customer service, answered all my questions and never made me feel I was taking up too much time. On the day we went to make our final decisions and purchase I knew Simon was not working but was not able to go in with my husband at another time. I was honest and upfront with a lovely lady (I am so sorry I do not remember your name but you were Egyptian) and she had absolutely no problem helping and guiding us ...