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Nick Scali Furniture
4.4 from 8,409 reviews

Reviews

Review distribution

5 star
6,369
4 star
974
3 star
134
2 star
164
1 star
768

Cathy vecchio

Cathy vecchioSydney Surrounds, NSW

Frank martelli

published

Service call to repair lounge.
Frank was very polite, professional and expert in repairing my damaged lounge. He called on approach as previously arranged, attended on time and completed the job to our satisfaction. He also explained warranties and further service if required.

Return Claim MadeNo
Warranty Claim MadeNo

Michelle D

Michelle DSydney, NSW

  • 2 reviews

Frank Martelli

published

Frank came out and inspected our lounge which was purchased 3 years ago and was more than helpful in putting in more padding in the seats. He was helpful, friendly and I would recommend nick Scali based on this call out.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationSofas to go at prospect
See all answers

Great experience

published

Andrew was very helpful and friendly. At no point did we feel like we were being pressured into making a decision. We also had a few good laughs testing the furniture!
Very satisfied with the product. We feel that it is of premium quality.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFrankston
See all answers
pinakin p.

pinakin p.Gippsland, VIC

Horrible pickup system

published

Cant choose pickup time and date you have to pickup on their time, Good luck if you planning Xmas gift will definitely get by 2025 so disappointed even cant choose to go on when we are free

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringwell
See all answers
1 comment
Nick Scali
Customer S.Nick Scali

Ronald Mulder

Ronald MulderSouth East Queensland, QLD

Very friendly staff, very helpful and very knowledgeable

published

The store was very easy to navigate, had a great range, good quality for as far I can judge,
Troy was an absolute champion and is a real asset to the store!
Would absolutely recommend to friends and family to shop here if you're in the market for something new....
One remark though: for a high quality outlet, selling good quality furniture... one would expect that the company could afford some decent business cards and not just printed pieces of paper, cut up in store....looking sad and cheap! Got the idea from staff feedback... they're not happy with it either as it looks totally unprofessional!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
See all answers

TwW

TwWSydney Surrounds, NSW

Couch repair

published

Frank was quick and fixed our couch fault very efficiently. Very curteous also and made sure we were happy with the service prior to leaving the service appointment. Thank you Frank!

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers

Dave

DaveSydney, NSW

  • 2 reviews

go see Julie at Nick Scali Penrith - don't waste time anywhere else

published

Julie was courteous, professional, and helpful at all times. We had been to several furniture retailers (including other Nick Scali branches) and the quality of service offered by Julie was outstanding.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNick Scali Penrith
See all answers

Chris

ChrisSydney, NSW

Frank Martelli

published

Frank came to fix the draw runners on 2 buffets I bought. He took his time and did the job properly and knew what he was doing. Also said to contact Head Office if there were any persisting problems. A true gentlemen

Customer Service
Dario

DarioPerth, WA

beautiful lounge suit .

published

furniture was tailored for us which was great our sales girl Katie was very friendly & delightful a pleasure to deal with.
Lou the manager was also supportive , all round great stuff thank you.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMidland wa
See all answers
Mel

MelSydney, NSW

Lounge

published

Frank Martelli was great at inspecting our lounge for any faults. He was friendly and easy to talk to and gave us peace of mind if we have any further questions or problems he is happy to help

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Arthur

published

Arthur came to our place this morning to fix the electric foot rest on our new lounge. He was very polite, very knowledgeable on the product & a pleasure to deal with.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review


Frank Martelli

published

Very good service, arrived on time. Communicated throughout the process on what was happening and how to stop it happening in the future. Very happy and would recommend to anyone needing repairs done.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes

Frank martelli

published

Frank came to my house because the timber in the arms collapsed frank provided excellent service and fixed the lounge in quick time thank you very much frank for repair


Great customer service.

published

The store was well laid out with a good variety of stock. We dealt with Louis and he was extremely helpful and very good with his product knowledge and advise.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMidland WA
See all answers

Awesome service.

published

Awesome service. Raff did a fabulous job with advising me on configurations and colours. It was exactly what we needed. We enjoyed his sense of humour and candour and will definitely seek him out in future

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
IZC

IZCGreater Melbourne (Inner), VIC

Excellent service today!

published

Raff provided us with exceptional customer service today. He spent hours with us, helping us plan our furniture and colour scheme so perfectly. This is much more than a furniture store. Thanks Raff.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
See all answers

Matt

MattGreater Melbourne (Inner), VIC

Excellent service

published

We had excellent service from Raff, who guided us through our couch purchase with a wholistic perspective considering our design and lifestyle preferences.
He also went to great lengths to help us imagine our preferred leather fabrics on different products.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRichmond
See all answers

very happy

published

we spent three or four days going back to the store and reviewing our options and measuring up different types of combos, we found Martin so patient and knowledgable and cooperative in making our final decision, just waiting for our goods to arrive and enjoy.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationGepps Cross
See all answers

CTW Brisbane

CTW BrisbaneSouth East Queensland, QLD

Only Place To Shop

published

Great, well priced range of stock. Our salesman Kevin was genuine, friendly, helpful & informative. The whole process was extremely easy. Nick Scali will be the first place I go to when we need more furniture.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFortitude Valley Brisbane
See all answers

Maroochydore Nic Scali

published

No problems with any of the above. George was friendly and efficient. Would visit store again for future shopping. Drove for 2 hours to shop there. Will update my experience when my lounge arrives and is set up. First time shopping at Nick Scali.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore
See all answers

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Questions & Answers

Paula S.

Paula S.asked

Where could I find a Bally TV unit and how much

No answers

Laura Baker

Laura Bakerasked

Hello, We purchased a Liama 2.55 recliner with USB port, unfortunately the USB does not work. I have pushed the button alongside it but nothing happens. Is there something else I have to do?

Thank-you, awaiting your reply..

2 answers
Nick Scali
Customer S.Nick Scali

Hi Laura,

Thank you for reaching out!

I'd like to have my service team look into your concerns with you. For me to do this, I'd just need your order number or the contact information you provided us at the point of sale. If you don't wish to share sensitive information in a public forum, please send your details to me via feedback@nickscali.com.au

I hope to hear from you.

Sincerely,

Hayden
Nick Scali Customer Care

Laura Baker
Laura Baker

Thank you for your prompt reply Hayden. I feel embarrassed. I looked further and found it somehow became unplugged underneath the recliner...
I plugged it in and it is working...again thank you


Dilly Dias

Dilly Diasasked

Graceland fabric reviews, a family member bought a couch and the fabric is already stretched and creased. The couch is only 2 months old. Wondering if anyone else experienced this?

No answers

Get an answer from our members and Nick Scali representatives

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