Nick Scali Furniture

I travelled to the store to select new pieces for my home that is being built. I was greeted warmly by Rhani, who was patient and extremely helpful. He was able to look at plans and make a great suggestion for our couch configuration. I walked away with all items selected. Thank you Rhani!

Frank arrived early and fixed our sofa alignment issue no problems thanks Frank!

My only issue with the sofa snd all Nick scali sofas is there are no other leg options.

Michael came to service our couch as the headrest was getting stuck. Michael was honest and communicated well prior and during our service. He fixed the problem and couldn’t thank him enough for the great job he did.

Paul attended to my faulty pillows. He was able to address the issue on the spot promptly by filling the cushions for me as per my compliant. He was friendly and communicative and I’m satisfied he was able to resolve the problem for me onsite

Ashley did a thorough test on the status of batteries and mechanism on our 2 Archer recliners as we have had issues with the batteries since we had them delivered .Ashley identified 2 batteries were faulty and subsequently replaced them.On a previous visit one other battery was also replaced.Ashley also tested the other 2 batteries which were fine.we now have had replaced 3 of the 4 original batteries .
So hoping all we be ok from now on.
Ashley was very courteous also explained how regularly to recharge the batteries.
Great service overall.

Michael attended our home and installed replacement part of a lounge chair which was faulty.Michael did an excellent job

Service Tech Frank did an excellent job of fixing blemishes in our Cooper dining table.

Appalling and disgusting so called customer service. It’s been 27 weeks since I purchased a couch and then I get a message stating my couch was being delivered this Friday, I asked to move the delivery to earlier had I had made plans and the representative tells me if you can’t have it Friday then it will be Sept 1st because her hands are tied and to call the driver to work it out with them.

Asked for a call back from a manager and never received it, I received better customer service from the delivery driver.

Springvale Store: Service Level - Great
Delivery Driver: Service Level - Great
“Customer Service”: Service Level - crap maybe take a note out of Telstra’s book

Good service after sales
Quick and nice work
Quick response and service

Mark arrived on time and replaced battery. He gave up lots of tips on maintaining the life of the battery. Excellent service from Mark and Nick Scalli.

Punctual, couteous, helpful. Offered to help with any other issues.

Clear & concise instructions given for keeping the battery working. Complete with a smile

Service was offered and delivered promptly and without question or issue

Frank was prompt with his response and very professional. He did a great job and fixed our recliner easily. Thanks again Frank.

Great job & excellent customer service from Mark. Thank you & we look forward using Nick Scali again!