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Reviews

(7,068)
(1,007)
(143)
(169)
(836)
  • Product Quality
    4.5 (2,173)
  • Return Claim MadeYes (169) · No (2,415)
  • Warranty Claim MadeYes (467) · No (2,110)
  • Product Appearance As advertised (79%) · Not as advertised (21%)
  • Shipping
    4.4 (8)
  • Customer Service
    4.7 (2,062)

Reviewer Photos & Videos

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Melissa T.

Melissa T.Greater Melbourne (Inner), VIC

Really disappointed

published

Purchased a concrete table not even 12 months ago and lodged a request for it to be inspected under warranty for the significant chips appearing on all the edges. It was inspected and of course deemed fair wear and tear. You cannot do anything with this table without the edge chipping, worst purchase ever made and would not recommend the product or service to anyone

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes

Great Service by Lydia Wong

published

Lydia showed us a variety of sofas to choose from
There were a number for us to choose from that we liked
The sofa was excellent
The sofa was easy to assemble
Lydia was very helpful

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsbourne park
See all answers

Arthur was friendly and did his best to address what is an underlying construction issue.

published

We had a new lounge delivered which had a construction fault. Arthur did all that was possible given the issue presentsx, however there is an underlying misalignment in the construction of the recliner mechanism which remains.

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Robin A.

Robin A.Sydney, NSW

Fast and successful fix - Arthur

published

The technician was extremely quick to identify and resolve the issue with the recliner. He didn’t need any assistance to move the lounge. He was very polite and sociable throughout.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes

Arthur (Nick Scali) - great quality and service

published

Arthur was courteous and his workmanship of a high quality. Our lounge required additional internal slip covers to eliminate feathers protruding to the outer lounge fabric. Arthur took pride in his work and his professionalism and expertise was noted.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Anika

AnikaVictoria

  • 2 reviews

Helpful and sincere

published

He was very pleasant to deal with. He gave his best effort to fix the issue. We had a stain on a concrete top & after repair, it is quite close to original color.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Everly lounge

Everly loungeSydney, NSW

Arthur was very good and tried to fix all problem with the lounge

published

The quality of the lounge was not like showroom one we sat on
It’s had so many problems
However Arthur the technician was fantastic and very knowledgeable
And took a lot of time to fix the issues

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
See all answers

Yur service guy -; Arthur

published

Arthur rang 45 mins before his arrival and he arrived on time. He came wearing a mask and a protective sheet to lay on the floor to do his work. He also removed his shoes without being asked. He was polite and explained what he had done to fix the problem and checked all other chairs for the same fault. He was most efficient and professional.. Probably the best service guy we have ever had in our home! Well done!

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Excellent service

published

We visited store on 15 Feb 2020, the store displays look great, easy to navigate and quality furniture. Peter Stasi was extremely helpful, his advice about couches and colour selection was excellent. We returned next day, Peter happy to assist, ordered and looking forward to delivery!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
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Timely and Efficient

published

Frank Martelli found the problem with our couch instantly and replaced the part in minutes. He is tidy, polite and efficient and could not do enough for us. Most impressed that he was wearing a face mask and concern we keeping a reasonable distance.

Product Quality
Michael

MichaelSouth East Queensland, QLD

Selling defective furniture

published

I would not recommend anybody to buy furniture from Nick Scali. I purchased a $1990 marble top table. Just water spilt on the table top leaves a permanent stain . I called Nick Scali and advised them of the problem and was told staining always happens to marble as it is porous and this problem (fault) in the product is not covered by warranty.. Buyer beware .. For real customer service and honesty shop elsewhere.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Nick Scali
Customer S.Nick Scali

Frank - delivery

published

Frank was professional, helpful and on time.
Brought product into house in the room it needed to be in. Asked if their was anything else he could do or any other issues.
Very friendly service.

Product Quality
Matthew B.

Matthew B.

  • 2 reviews

Prompt and efficient

published

Had a small issue with one of the recliners where it would maybe once a month not work. Nick Scalli send their customer care person who switched over the motor in a very efficient and easy going manner.

Product Quality
Andrea

AndreaSydney, NSW

Great service!

published

Frank came to my house and fixed my lounge today. He did a great job and also provides professional advice on how to clean and maintain. Thank you so much Frank.

Product Quality

The reviewer stated that an incentive was offered for this review

Nicholas

NicholasSydney, NSW

  • 2 reviews

Frank was Professional and very Helpful

published

Frank came to repair a product damaged from the warehouse. He was very nice and professional and even helped me connect everything up and tested out a few things. Great service and attention from Frank.

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Rafaela E.

Rafaela E.Sydney, NSW

Fixed the sofa perfect! You can’t even tell there was a scratch

published

Frank Martelli was simply said incredible. With not just a perfect service but also the way he fixed our leather sofa. You would be able to tell that there was a scratch or a hole, if it wasn’t for Frank Martelli.
Very impressed and happy.

Product Quality
Product Appearance Not as advertised

Excellent Service

published

Frank Martelli from nickscali was impeccable from all aspects. Appreciate the timeliness and professionalism along with his clear and concise communication. He came on time, assessed the product promptly and commenced the required repairs immediately. No issues encountered whatsoever. Highly recommended and is an asset to the nickscali team.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers

Good service

published

Frank called prior and was on time. He was polite and did a good job. He made sure eveyhting was clean before leaving the house . Thanks for your help Frank

Frank Martelli

published

Frank was courteous and professional. He quickly resolved our lounge suite issue. He also respected our home, placing matting on the floor to prevent any toolbox scratches. Thank you Frank.

Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Deepra

DeepraSydney, NSW

Good service

published

Arthur did a great job and very efficiently including arriving within time and was friendly, helpful and professional and was able to explain the issue clearly to us regarding the fault. Thanks!

Page 1 of 462

Questions & Answers

Nurse Carleen

Nurse Carleenasked

NSW, Rutherford

Could Judy or someone please call me in regards to my lounge

1 answer
Nick Scali
Customer S.Nick Scali

Hi Nurse Carleen,

Thank you for reaching out!

Please send me an email via feedback@nickscali.com.au so I can assist you further with your query.

I hope to hear from you.

Sincerely,

Hayden
Nick Scali Customer Care

Ray

Rayasked

WA, Jandakot

Can someone please call me back on 0403 530 007 concerning order WT07822. I have received email stating ready for delivery on Tuesday 7/4/20 and I want to confirm amount to be paid. Thank you

1 answer
Nick Scali
Customer S.Nick Scali

Hi Ray,

Thank you for reaching out!

Please contact our dispatch team on 1300 880 370 and follow the prompts to speak with dispatch. Our dispatch team will be happy to look into and assist you with any queries you may have regarding your delivery.

Sincerely,

Hayden
Nick Scali Customer Care

Brenda

Brendaasked

SA, Marion

Hi about 4 years ago I bought a beautiful dining table and chairs, table is round white top and crome legs, chairs were $400 each very comfortable. I noticed yesterday the crome legs on the chairs and table seems rough to touch and feels pitted? How would I clean them please never cleaned them before only wiped them with a duster .

2 answers
Nick Scali
Customer S.Nick Scali

Hi Brenda,

Thank you for reaching out!

Please contact our service team on 1300 880 370 and follow the prompts to speak with customer service. Our service team will be happy to look into your concern with you and offer advice and assistance on how you can address this.

Should you have any other queries or concerns going forward, please don't hesitate to contact me via feedback@Nickscali.com.au

Sincerely,

Hayden
Nick Scali Customer Care

Brenda
Brenda

Rang no help at all

Get an answer from our members and Nick Scali representatives

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