Reviewer Photos & Videos
Best couch ever!
Great experience from start to finish, couch came weeks earlier than expected, delivered on time and installed quickly. We all love it.
Took a day off to receive a delivery Nd they confirmed it’s coming today,now at 4:15pm they said Your Delivery has now been changed to arrive on 20th Jun(Sunday).that’s pathetic unreal waited whole day.
Terrile customer service; do not expect to be able to reach anyone
I ordered a side table with Koala living 2 months ago and still have not received the item. I tried every contact methods I could think of but cannot reach anyone. The lack of communication is remarkable.
I am very happy to buy my furniture from Koala Living.
Products are high quality and customer service is very good.
Auburn and Castlehill manager is horrible to deal with
Auburn and Castlehill manager is a horrible person to deal with.
My partner and I bought a leather sofa which we found damaged once we received it. An replacement has been sent out but the replacement sofa has also been damaged. No joke we had a total 3 replacements which were all damaged. You cannot make this up. Which made things even more difficult was the customer service we contacted did not get back to us for 2 weeks. Because of our frustration we decided to go in store to speak to the manager, hoping we resolve this matter. Instead she d...
We bought some artwork for our home and it pooks amazing and we got a lot of compliments for them.
Beautiful products, but the worst customer service i have ever come across... and i don't usually leave bad reviews.
I ordered my bar stools in November 2020, it is now June 2021 & i still am waiting... I have tried contacting them so so many times, but they never seem to be able to reach a resolution. I was told in Feb they were delayed & would arrive the following month... which i was ok about given COVID19 & Christmas... but in March they were delayed again. another 3 wks. I received nothing till i followed them up and have been told 3 weeks... then 3 weeks again and again. Everytime i try calling they either don't answer the phone, or the people take ages...to figure out what is going on & still either hang up or say they will call back or email... the phone call/email never comes. My husband and I are totally over it... we wanted to order matching dining chairs (26 of them) however that won't be happening now. I love their products, but will never be ordering from them again... Also will be warning anyone i speak to.
Worth the price
The products so far i have bought have no comparison in the furniture market. The design and the style you offer is beyond words. The quality is indeed what i have been looking for in the market perviously but could not find anywhere other than KOALA LIVING. Furniture is worth the price paid for it.
I love this beautiful addition to my home
This was the easiest and convenient order. The product is outstanding. I love this product and what it brings to my room
High quality product and absolutely loved them!
I ordered several items for the first time from koala living and literally loved them all.Especially my painting ,it is absolutely beauty.I will probably buy more items soon.
I’m happy with the console table I bought. The staff was helpful and the delivery was on time and the installation was smooth. I’m happy with the experience and will go back to shop again.
Great library.. looks good. Very nice looking and great quality. Just beautiful.
When it was delivered it had a crack, but Koala sent me a new one and installed it for me also. Very happy with the service.
Modern and nice furniture
Products are nice. Good quality and Prices are reasonable. But staff sometimes are miss leading about delivery time and product availability.
We love our new lounge!
The staff here are fantastic, very helpful, polite, kindly kept our couch in storage far longer than we originally asked for. We love our purchase great quality, comfortable & looks great, and are going to be purchasing another to add to our home.
Love the couch
We are very happy with our recent purchase. Love the couch, very comfy. Great service, delivery and wonderful sale price.
Questions & Answers
How it is possible people just gave 1 stars or 5 starts ?
It seems all 5 stars are fake accounts who are connected to Koalaliving advertisement team or influences and writing in this website to mislead people.
Because there scam reviews
I can’t answer for others, only mine. And as I mentioned, my shopping experience and delivery of the products (4 studded bar stools) went flawlessly. The stools were even on special so even better. I couldn’t figure where to say they could improve on, which for me says 5 stars.
All 5 stars reviews are scams . They are connected to koala living to mislead people .
Hi I have received notification that my delivery has arrived in the warehouse. Invoice: 210001139 Solitude side table 12538.
Due to lockdown we are unable to pick up the item. Can you please deliver it to my address 20 Hyperno Court, Keilor Downs Vic 3038. Someone is at home all the time. My number is 0412811722 Regards Sofie Ignatidis
Hi I have sent you two emails and waiting for response. Thank you
Did you seriously just place your personal details for all to see here? You really need to delete that post.
I can see it has been booked in for you but as Keith has mentioned it is better to direct message us on here or facebook if you have further queries.
are you Australian manufactured or just importing from oversease?
Our company is Australian owned and designed but due to the highly unique nature of the items they are imported from various suppliers globally, including: Malaysia, India, Iran and Turkey.
We appreciate your Query and hope this satisfactorily answered your question.
Get an answer from our members and Koala Living representatives
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Miscellaneous, Outdoor and Sofas||Bedroom, Dining, Living, Miscellaneous, Outdoor and Sofas||Bedroom, Dining, Living, Miscellaneous, Outdoor and Sofas||Bedroom, Dining, Living, Miscellaneous, Outdoor and Sofas|
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