Great customer service and beautiful designs
We loved Koala Living’s furniture for design... their customer service has been great from day one... Hanan at the Maribyrnong store was so patient with all our choices and changes that we made as we placed the order many months before we needed it... overall a happy with our furniture
Koala living Homebush all furniture design is modern and fashionable. Especially I like the dinning table. Staff in the shop is professional and knowledgeable. Shop design is really attractive and functional.
This is perfect
Great products and excellent service from Hala. Hala was very helpful and patient throughout. We can’t wait to see the new products that you guys will showcase. We will be back very soon to get more!
Modern products and awesome customer service
They have a very stylish and elegant looking furniture. I have bought my full living room furniture from them which is solid and comfortable too.
For the sofas I bought, Their delivery service included the assembly so that was a plus for me.
Happy go lucky
Best service and amazing products
Found this beautiful store walking past to get to another store. I’m glad I popped in, the products are sooo beautiful and the prices are much lower than I expected when I saw them in the window. I went in for a little look and walked out with new furniture thanks to salesperson Saadet she endeavoured to give us all of the info with a big smile on her face despite the line running to the door. I’m so excited about buying our beautiful furniture at such a great price! EDIT: JIf it wasnt for the service we probably wouldnt have bought because it wasnt on our agenda ^_^
We bought most of our new house furniture from Koala living Maribyrnong... they have amazing design and amazing customer service... Hanan the store manager was super accommodating and lovely to deal... she always went the extra mile for us wherever she could...
Amazing Customer Service and Modern Boutique Stuff
Hanan, from Maribyrnong store was amazing in customer service. Thorough Interior stylist helped us deco our entire home.. Lovely products overall, quality of the goods not over the top though!!
Amazing range of furniture
Exactly what I’m looking for, beautiful couches and stools, I found exactly what I was look for and more. The intricate clocks are gorgeous and rustic, the man helping us we amazing and very good at his job
Koala living carry unique modern and vintage style furniture in many different colours. We bought lots of items from here. The store was Very easy to navigate and staff very Friendly.
So hard to deal with AND so slow to Deliver
Ordered 2 chairs online and paid via CC. The company wanted to go through some longwinded verification process before sending the product despite being paid for the items. For a range of issues I wasn't able to comply with their process and now I am left trying to get my money off them.
Steer clear of this business and if you have to do anything do it in person at their shops
Good service with best design
Purchased several items from koala living at auburn and recently got them delivered to my house and i'm very happy with quality and customer service they have offered. Highly recommended.
Koala living is the store I can’t live without. the old days customer service I received by Hassan and Hossine
I visited koala living last year as my husband and I building our future house. We decided to buy everything new as well. My first visit I bought the amazing dinning chairs and I was served by amazing person Hassan not only he provide me with old days customer service but also looked after me with the deal on my dinning 8 chairs and delivery service with every details. I was just amazed with his service. I have never received service like Hassan since 2004. Everything has changed since the technology took over this world. No more a good customer service has left anymore but Hassan’s service proved me wrong. Hassan and Hossein both an amazing people to make business with. Guys please keep up with old days customer service. I bought everything from koala living only because of the amazing services I received from amazing people. Well done. I’m great full guys. Thank you both.
Dalya & Ray
Learn from our mistake. Don't walk in the door.
We bought an armchair from these people and we’re really excited to pick it up. Upon organising family to pick it up with their large car, we get it home and discover the legs don’t screw on.
This is a giant rant because we had a faulty product which should have been a simple replacement.
I’m sure you can guess by the length of this review and the use of the word rant….. It was not.
Now I’m not going to bore you with all the details, or the number of times we had to call and email, but it was a lot more than it should have been. I mean there are Nigerian princes who would have given up earlier.
Simply put, after weeks of fighting tooth and nail to get a straight answer back from Koala we finally came to an arrangement (not even a good one mind you). It took being called liars by their staff, having false ACCC laws thrown in our faces, and dealing with generally unsavoury people. After we spent hours on the phone and called ACCC ourselves, we have now finally gotten our replacement.
But of course, it didn’t end there. After finally having a replacement organized, their staff informed us that they had planned on giving us $100 credit, but had now decided not to as we “did not seem happy with their service”. Grant you me, telling someone you were planning on giving them a partial refund then not following through is a really great way to improve your customer’s perceptions of you.
I would recommend this store to people who enjoy conflict, and arguing with salespeople who have yet to grasp the basic concept of how screws work.
If that is not you, please read this and be informed.
We didn’t bother to look at the other reviews on this page before purchasing, but I seriously wish we had.
Was very happy with the staff
Easy to find things staff very friendly would recommend to my friends very satisfied with your range actually we loved it keep up the good work thanks koala living for looking after us
Makes a statement
I have 2 items that make a statement in my home. Koala is one of the first places I look when wanting something different. Very friendly and helpful, Love it.
Pathetic customer service
Purchased a couch while it was delivered they smashed my glass table . Rang koala and they wouldn’t help and said I should deal with delivery company . They wouldn’t help. Been left with a broken table and after numerous calls and emails no help to get my table replaced or paid for. There reason was because its wasn’t reported the same business day. The delivery was late and came 10 at night. I kept telling them how could I report it as you were closed. They couldn’t care less and kept saying that’s our policy sorry. Makes me sick how they take your money and wash there hands when something goes wrong. Had planned to furnish our whole house with them. They lost a lot of business because of there selfishness
Great designs, quality and customer service.
We first visited the Koala Living in Auburn Prime West Mall and was surprised to see designer collection they have. All of their items were unique and we ended buying all our house decor from their store.
We were assisted by Ahmed, the store manager and he has great ideas and flexible towards our needs.
Since then we have been recommending Koala Living to all our friends and certainly, it has become our favorite store.
We will keep visiting in the future.
High-quality product and excellent customer service
I am very satisfied with the quality of the product of Koala Living. I had good experience of customer service with Koala Living Aurbun. My all of the items of furniture are from that shop and I have no complaint as they take instant action against and dissatisfaction.
We keep revisiting shop as it has great collection, excellent service by Hassan and his team and it is quality products.
Very satisfied with all purchase we made so far and very easy to find this place. Range of product is quite good too and it has great quality style variations to.
The ladies in Preston is lovelies .. they help choosing all my house furnitures .. I spend 20000 in the store & I’m walked out so happy definitely i’ll Come here again for more
- ‹ Prev
- Next ›
Questions & Answers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.