Koala Living

AVOID. I placed a large furniture order with Koala Living. Everything except one pre order item was confirmed in stock and scheduled for delivery on 27 June 2026. I paid quite a bit extra for the deluxe delivery service. On the day, the delivery guys brought only the legs of the dining table and left because “everything else was too heavy.”… Read more

Their boss promised to organise a redelivery with more people and call me back — he never did, and my follow-up calls were ignored. It is now 10 days later and I have received almost no communication, no redelivery date, and no resolution. The company has completely ignored my repeated questions about the two bedside tables, which were suddenly changed from “in stock” to pre order until September despite multiple prior confirmations. As a result, I have no furniture from this order. Their responses have been vague, unhelpful, and evasive and follow up is non existent. Extremely disappointed and frustrated. For a company that markets itself as premium furniture, this level of poor service, lack of communication, and failure to honour commitments is completely unacceptable. I would not recommend Koala Living to anyone.

Outstanding customer service from Mahnie. She was helpful, patient, and professional throughout the whole process. She took the time to answer my questions clearly and made sure I understood everything before moving forward. Her friendly approach and attention to detail made the experience smooth and stress-free. Highly recommended.

My items purchased where not in stock so long wait times applied up to 3 months. With extreamlly poor communication. Alongside my first delievery was secheduled for another time due to item being heavy to carry so delievery team declined to… Read more

delievery my item. My second delievery attempt they did not even press the call button to actually buzz my unit instead they took a photo of my unit number without procedding to call. Resulting in a failed delievery attempt. There where other avenues to contact me like simply knocking on the door. Now i am being charged a re delievery fee with replys to emails being delyaed due to head office being on leave. They lack accepting information, with generated resposes. They have left me with mixed emotions about the store. Items maybe of some quality but recieving them is on another level. I am left with pure dissapointment and anger toward koala living and would not reccomend purchases that are not in stock.

On 2 April I went all the way to Marsden park to buy Koala Living couch called Maddie, the total came to about 4k and they took two weeks to arrive. The furniture removalists happen to be a bunch of teenage boys and they said they couldnt swing the… Read more

box which had the couch through the front door, they were hitting the corridor. So I suggested they open the box and bring it in that way and they said if they opened the box and it didnt fit then I would be left with the couch sitting in the corridor and it would be my problem. So I suggested since we were in the ground floor swing it through the balcony and they refused citing if they damageed my balcony their insurance may not pay and so left with a dillema we decided its best they return to Koala Living and I ask for a refund. To my surprise they said I had to pay for the cost of the removalist bringing it back to them and because they cited I changed my mind I will lose 30 percent of my payment. To make me pay for the removalist was bad enough and to make me lose $1300 not because I changed my mind but other circumstances that was not foreseen is to me unfair so I rang them and you only ever get to talk to someone in the Philippines and a lady called [Name Removed] with no surname and no position revealed, they promised someone will call me but that call never came and [Name Removed] tried to put the onus back on me - why I didnt measure the doorway hello this is the first time I bought furniture myself how am I supposed to know I have to measure the door way and it wasnt the doorway but the size of the corridor, and said the removalist was not to blame. The whole ordeal was traumatic had it been another company, they would have refunded me by now and they said they cant change their policy hello I am a single mum and i just lost my job and $1300 may not be much to a chainstore who makes millions but I have a child to feed and couldve used the money to pay my mortgage and strata fees, its not $130 we are talking here, and every company should have compassion and hear their clients out - i didnt change my mind, it was out of my control. I just felt I have been ripped off and cant help thinking what if I were not mentally sound like had dementia or had downsyndrome then I would have stupidly accepted their logic. Koala Living lost nothing, they got back their couch unopened - when I gave my money it was so easy and when a customer ask it back they made it feel it was my fault, the operator said they will ring me but no one did and their accounts department tried to brush it off by deducting the 30 percent and said nothing about the emeil - must be 4 emails and 7 calls to try to speak to a higher authority. This is not the act of an ethical company. No matter what law you have you need to judge each persons circumstance on its own. I feel very sad I saved up for months to buy a new couch to replace the 20 year old couch that my parents left me which was faded and tattered finallty thought I found my dream couch and this happens. I need to tell my story so that other single mums dont get sucked in by a unethical companuy and end up losing money, when my intention was pure. Had it been another reputable furniture store they would have refunded it all. But no, I am psychologically traumatised to find that at 60 not only i cant have my dream couch but lost $1300 on the way. OUCH! [Name Removed] tried to put the blame on me by saying that I should have taken photos and that I should have measured the door way, hello their salesperson said nothing of that to me and was eager to sell it to me and Im just a layman, Ihave never bought furniture for myself before this is my first experience and it was disappointing and saddening to feel like i have been conned. Im the one who is holding the real loss whilst Koala Living has got back their goods and no real loss. Therefore if I could give this company a zero I would.

From the moment we walked in we received amazing service. The style and quality of the furniture is exceptional. The staff are very knowledgable. We are very excited about our purchase and looking forward to receiving it. We will be back for more. Show details

I have been having an amazing experience at Koala Living Bundall, thanks to staff Marcela. From the moment I am walking into the store, she is welcoming, friendly, positive, respectful, culturally sensitive and incredibly knowledgeable. She takes the time to understand what I am looking for, very calm to understand what I mean because English is… Read more

my second language and offers thoughtful advice without being pushy or judgmental. As a customer from culturally diverse background she makes me feel valued and makes the whole shopping experience enjoyable and stress-free for me.

Marcela's professionalism, patience, and genuine passion for helping customers really stands out. She is beautiful inside out and goas above and beyond to make sure customer is happy with their choices. Marcela's attention to detail is exceptional and I feel staff on her skills is hard to find.

Thank you, Marcela, for making my visits to Bundall Koala Living store such a positive experience. I highly recommend visiting Koala Living Bundall and asking for Marcela if you want outstanding service.

We had a wonderful experience with this DFO Koala store. The quality of the furniture is excellent, and the design is both elegant and practical. The staff were friendly, patient, and very helpful throughout the entire process

We had an amazing experience at Koala Living thanks to Amanda. From the moment we walked in, she was warm, friendly, and genuinely took the time to understand our needs and style. She guided us through choosing the perfect furniture for our new home, offering thoughtful recommendations that suited both our space and budget. Having someone as… Read more

knowledgeable and caring as Amanda made the entire process so much easier and enjoyable. Nothing was too much trouble, and her kind, approachable personality made us feel comfortable every time we stepped in the store.

Thank you, Amanda, for making our furniture shopping such a positive experience. We absolutely love our selections and highly recommend asking for Amanda if you're visiting Koala Living!

So far terrible delivery experience. I received an email yesterday saying the piece would be delivered yesterday, waited around all day and it didn’t arrive. Email today says it is going to be delivered today, no way to find out what time. I called the Koala Living customer care, they told me they can’t give me any information or any way to… Read more

contact the delivery people. Sent a chat message to delivery people, reply said they would ‘escalate’ it to the delivery people, so obviously they are not the delivery people. It’s a large expensive piece I have to be here and this is ridiculous. Never had such a bad experience with furniture delivery.

Update: although I got an email saying it would be delivered 1-3 business days from 30 June, and it is now 3 July, and although I received emails yesterday and today saying it would be delivered that day, I am told it will be delivered either Saturday or Sunday. No further info. Really, really not good enough. Do not believe the delivery info on the Koala Living website or the emails.

When purchasing, we were encouraged to leave a 5-star review to receive a free candle, which we did. However, service has gone downhill dramatically since. It turns out the exclusive 50% off sale is on continuously, as long as you pay the $30 " membership" fee. Also the returns policy is non-existent, with just 7 days for change of mind, and even… Read more

that is only made available with the receipt... after you've already purchased!

Not what you'd expect from a "luxury" brand.

purchased a wall print months ago, was due to be delivered middle June, received a message saying it was delayed again by another month, I emailed them asking for a refund as its been almost 6 months, email came back saying they found the item from thin air and they would be delivering it, delivery day came and no item received. Delivery people… Read more

contacted me at 7:30 PM and told me they would come during the week. Its been absolute hell!!!! DO NOT RECOMMEND AT ALL

Really happy with my experience at Koala Living. The furniture is beautiful, great quality, and exactly what I was looking for. The staff were friendly, helpful, and made the whole process easy without any pressure. Would definitely shop here again! Show details

I honestly couldn’t be happier with my experience at Koala Living Bankstown. The staff went above and beyond to help me choose the perfect pieces for my home. They were so patient, kind, and genuinely cared about helping me make the right decision. The quality and style of the furniture are incredible, and the showroom is absolutely beautiful. Thank you for making the whole experience so enjoyable. I can’t wait to shop here again!