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Koala Living
3.8 from 39 reviews

Great customer service and beautiful designs

We loved Koala Living’s furniture for design... their customer service has been great from day one... Hanan at the Maribyrnong store was so patient with all our choices and changes that we made as we placed the order many months before we needed it... overall a happy with our furniture

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaribyrnong
1 comment
Hi Aastha, We're so glad to hear that you had a good experience at our store and that you're happy with your furniture! We strive to offer great customer service so your feedback means a lot to us. If you have time we'd greatly appreciate it if you could tell us what we could do to improve your customer experience. Best Wishes, The Koala Living Team

Furniture

Koala living Homebush all furniture design is modern and fashionable. Especially I like the dinning table. Staff in the shop is professional and knowledgeable. Shop design is really attractive and functional.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHomebush
1 comment
Hi Roger, We're so glad to hear that you liked our Homebush store! We put a lot of effort into visual merchandising so your feedback means a lot to us. We look forward to seeing you in store again soon! Best Wishes, The Koala Living Team

This is perfect

Great products and excellent service from Hala. Hala was very helpful and patient throughout. We can’t wait to see the new products that you guys will showcase. We will be back very soon to get more!

Product Appearance As advertised
Store LocationNunawading
1 comment
We're so pleased to hear that you had a good shopping experience with us! Our friendly staff members just love to help our customers so your feedback means a lot to us. We look forward to seeing you in store again soon! Best Wishes, The Koala Living Team

Modern products and awesome customer service

They have a very stylish and elegant looking furniture. I have bought my full living room furniture from them which is solid and comfortable too.
For the sofas I bought, Their delivery service included the assembly so that was a plus for me.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
We're so glad to hear that you like our products and have furnished your living room with our furniture! We pride ourselves on looking after our customers so your feedback means a lot to us. If you have time, we'd greatly appreciate it if you could elaborate as to what we could do to improve your customer experience. Best Wishes, The Koala Living Team

Best service and amazing products

Found this beautiful store walking past to get to another store. I’m glad I popped in, the products are sooo beautiful and the prices are much lower than I expected when I saw them in the window. I went in for a little look and walked out with new furniture thanks to salesperson Saadet she endeavoured to give us all of the info with a big smile on her face despite the line running to the door. I’m so excited about buying our beautiful furniture at such a great price! EDIT: JIf it wasnt for the service we probably wouldnt have bought because it wasnt on our agenda ^_^

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
We're so glad to hear that you had a pleasant shopping experience with us! We strive to offer a wide range of attractive products and affordable prices and our friendly staff members just love to help our customers so your feedback means a lot to us! Best Wishes, The Koala Living Team

Amazing designs

We bought most of our new house furniture from Koala living Maribyrnong... they have amazing design and amazing customer service... Hanan the store manager was super accommodating and lovely to deal... she always went the extra mile for us wherever she could...

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
We're so glad to hear that you like our designs and that you've furnished the majority of your house with our products! Thank you for taking the time to leave us a review, it's greatly appreciated. Our friendly staff members just love to help our customers so your feedback means a lot to us. If you have time we'd be thankful if you could elaborate on what we could do to improve your customer experience. Best Wishes, The Koala Living Team

Amazing Customer Service and Modern Boutique Stuff

Hanan, from Maribyrnong store was amazing in customer service. Thorough Interior stylist helped us deco our entire home.. Lovely products overall, quality of the goods not over the top though!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaribyrnong
1 comment
We're so glad to hear that! We strive to offer a wide range of unique products and to look after our customers so your feedback means a lot to us. Best Wishes, The Koala Living Team

Amazing range of furniture

Exactly what I’m looking for, beautiful couches and stools, I found exactly what I was look for and more. The intricate clocks are gorgeous and rustic, the man helping us we amazing and very good at his job

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth ward DFO
1 comment
Hi Tanisha, We're so pleased to hear that you liked our products! We strive to offer a wide variety of unique products and to look after our customers so your feedback means a lot to us. If you have time, we'd greatly appreciate it if you could elaborate on what we could do to improve your customer experience. Best Wishes, The Koala Living Team

So unique!

Koala living carry unique modern and vintage style furniture in many different colours. We bought lots of items from here. The store was Very easy to navigate and staff very Friendly.
Great products.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Cooper, We're so glad to hear that you like our furniture designs! We strive to offer a wide range of unique furniture and to look after our customers so your feedback means a lot to us. We look forward to seeing you in store again soon! Best Wishes, The Koala Living Team

So hard to deal with AND so slow to Deliver

Ordered 2 chairs online and paid via CC. The company wanted to go through some longwinded verification process before sending the product despite being paid for the items. For a range of issues I wasn't able to comply with their process and now I am left trying to get my money off them.

Steer clear of this business and if you have to do anything do it in person at their shops

Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
4 comments
Hi Mark, We are sorry that you are unhappy with the verification process we use to ensure that your credit card does in fact belong to you. Good news is that we will be changing this process in the very short foreseeable future! In terms of the issue at hand, we have not received a refund request from you at this time. Please send us an email at sales@koalaliving.com and we will have the refund issued immediately. We hope to hear from you soon with your decision! Best wishes, Koala LivingThis process is impractical and potentially extortionate. I could not provide the information that you needed for YOUR process and therefore you took no further action to the extent that you have held my funds for 5 days with no action and or goods. In addition, there has been no follow up with me other than via this website despite me corresponding and asking for the order to be cancelled 4 days ago.Hi Mark, If there is a further way that we can improve your rating of us, please let us know. Our verification process is aimed at protecting our customers. This will be significantly simpler soon though, exciting! At this time, we have no record of your request for a refund. Please forward the prior request to us to sales@koalaliving.com so that we can investigate why we did not receive the request and process your refund.

Good service with best design

Purchased several items from koala living at auburn and recently got them delivered to my house and i'm very happy with quality and customer service they have offered. Highly recommended.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn-NSW
1 comment
Hi John, We're so glad to hear that you had a good shopping experience at our Auburn store! We strive to offer great customer service and high quality products so your feedback means a lot to us. We look forward to seeing you in store again soon! Best Wishes, The Koala Living Team

Koala living is the store I can’t live without. the old days customer service I received by Hassan and Hossine

I visited koala living last year as my husband and I building our future house. We decided to buy everything new as well. My first visit I bought the amazing dinning chairs and I was served by amazing person Hassan not only he provide me with old days customer service but also looked after me with the deal on my dinning 8 chairs and delivery service with every details. I was just amazed with his service. I have never received service like Hassan since 2004. Everything has changed since the technology took over this world. No more a good customer service has left anymore but Hassan’s service proved me wrong. Hassan and Hossein both an amazing people to make business with. Guys please keep up with old days customer service. I bought everything from koala living only because of the amazing services I received from amazing people. Well done. I’m great full guys. Thank you both.
Dalya & Ray

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn and Homebush.
1 comment
Hi Dalya & Ray, We're so glad to hear that you had a good shopping experience with us! We endeavour to offer great customer service so your feedback means a lot to us. We look forward to seeing you in store again soon! Best Wishes, The Koala Living Team

Learn from our mistake. Don't walk in the door.

We bought an armchair from these people and we’re really excited to pick it up. Upon organising family to pick it up with their large car, we get it home and discover the legs don’t screw on.
This is a giant rant because we had a faulty product which should have been a simple replacement.
I’m sure you can guess by the length of this review and the use of the word rant….. It was not.
Now I’m not going to bore you with all the details, or the number of times we had to call and email, but it was a lot more than it should have been. I mean there are Nigerian princes who would have given up earlier.
Simply put, after weeks of fighting tooth and nail to get a straight answer back from Koala we finally came to an arrangement (not even a good one mind you). It took being called liars by their staff, having false ACCC laws thrown in our faces, and dealing with generally unsavoury people. After we spent hours on the phone and called ACCC ourselves, we have now finally gotten our replacement.
But of course, it didn’t end there. After finally having a replacement organized, their staff informed us that they had planned on giving us $100 credit, but had now decided not to as we “did not seem happy with their service”. Grant you me, telling someone you were planning on giving them a partial refund then not following through is a really great way to improve your customer’s perceptions of you.
I would recommend this store to people who enjoy conflict, and arguing with salespeople who have yet to grasp the basic concept of how screws work.
If that is not you, please read this and be informed.
We didn’t bother to look at the other reviews on this page before purchasing, but I seriously wish we had.

Product Quality
Customer Service
1 comment
Hi Adrian, Thank you for taking the time to leave a review and we are sorry that it was a tedious process for your replacement to be delivered. We are always trying to improve our customer service and will investigate this further in order to be more responsive to our customers.

Was very happy with the staff

Easy to find things staff very friendly would recommend to my friends very satisfied with your range actually we loved it keep up the good work thanks koala living for looking after us

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPreston
1 comment
Hi Cathy, We're so glad to hear that! We put a lot of effort into visual merchandising and looking after our customers so your feedback means a lot to us. We look forward to seeing you in store again soon! Best Wishes, The Koala Living Team

Makes a statement

I have 2 items that make a statement in my home. Koala is one of the first places I look when wanting something different. Very friendly and helpful, Love it.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPreston
1 comment
Hi Noels, We're so glad to hear that you love your statement pieces. We strive to offer a wide variety of unique products and to look after our customers so your feedback means a lot to us. We look forward to seeing you in store again soon! Best Wishes, The Koala Living Team

Pathetic customer service

Purchased a couch while it was delivered they smashed my glass table . Rang koala and they wouldn’t help and said I should deal with delivery company . They wouldn’t help. Been left with a broken table and after numerous calls and emails no help to get my table replaced or paid for. There reason was because its wasn’t reported the same business day. The delivery was late and came 10 at night. I kept telling them how could I report it as you were closed. They couldn’t care less and kept saying that’s our policy sorry. Makes me sick how they take your money and wash there hands when something goes wrong. Had planned to furnish our whole house with them. They lost a lot of business because of there selfishness

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationPreston
3 comments
Hi Joe, We are sorry that the delivery company may have damaged your furniture. Unfortunately, as we were not the delivery service bringing the goods to your home, the claim does need to be raised with the company who damaged your furniture. If there is anything further we can help you with your products, please dont hesitate to email us at sales@koalaliving.com.As I said pathetic. You washed your hands as I’m your customer and you should of sorted it out as you organised delivery. not hand balled it. Il be rating your company’s service for ever until this is sortedIl be rating this company on social media and warning others. Surly that will cost you more than my table with one customer loosing your business.But goes to show koala and tree is a circus with clowns running the show

Great designs, quality and customer service.

We first visited the Koala Living in Auburn Prime West Mall and was surprised to see designer collection they have. All of their items were unique and we ended buying all our house decor from their store.
We were assisted by Ahmed, the store manager and he has great ideas and flexible towards our needs.
Since then we have been recommending Koala Living to all our friends and certainly, it has become our favorite store.

We will keep visiting in the future.
Thank You
Avantika.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn Prime WestMall
1 comment
Hi Avantika, We're so glad to hear that you had a good shopping experience with us! We endeavour to offer a wide range of unique products and to look after our customers so your feedback means a lot to us. Thank you for taking the time to leave us a review, it's greatly appreciated. We look forward to seeing you, and your friends in store again soon! Best Wishes, The Koala Living Team

High-quality product and excellent customer service

I am very satisfied with the quality of the product of Koala Living. I had good experience of customer service with Koala Living Aurbun. My all of the items of furniture are from that shop and I have no complaint as they take instant action against and dissatisfaction.

Product Quality
Shipping
Customer Service
Product Appearance As advertised
Store LocationKoala Living, Aurbun
1 comment
Hi Kanchan, We're so glad to hear that you had a pleasant experience at our Auburn store! Our friendly staff members just love to assist our customers so your feedback means a lot to us. We look forward to seeing you in store again soon! Best Wishes, The Koala Living Team

We keep revisiting shop as it has great collection, excellent service by Hassan and his team and it is quality products.

Very satisfied with all purchase we made so far and very easy to find this place. Range of product is quite good too and it has great quality style variations to.

Product Quality
Customer Service
Product Appearance As advertised
Store LocationAuburn Mega Mall
1 comment
Hi Gaurang, We're so glad to hear that you had a good shopping experience with us! We strive to offer a wide range of stylish products and to display them well so your feedback means a lot to us. We look forward to seeing you in store again soon. Best Wishes, The Koala Living Team

Lovely decorations

The ladies in Preston is lovelies .. they help choosing all my house furnitures .. I spend 20000 in the store & I’m walked out so happy definitely i’ll Come here again for more

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationPreston
1 comment
Hi Amy, We're so glad to hear that you had a good experience at our Preston store! Our friendly staff members just love to help our customers so your feedback means a lot to us. We look forward to seeing you in store again soon! Best Wishes, The Koala Living Team

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Questions & Answers

Hello - do you sell a double bed base?
1 answer
Hi Emma, Im sorry, we don't actually stock double beds.

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