Koala Living

Aditya A is the best salesman in Koala Living. He is very thorough and walks you through all the items and gives you a clear understanding of everything with no hesitation. His attention to detail is second to none and is very immersed in helping me all the time. I’m his best customer and he’s my best salesman

All the furniture is just amazing! Gorgeous fabrics and amazing quality. There is so much to choose from and in all styles. Aditya went above and beyond to help us find things we were after. Thanks Koala living!! Extremely pleased.

We are extremely happy with Syeda’s professionalism and the exceptional service she provided. She took the time to truly listen to our requirements and guided us throughout the entire process, making the experience so easy and enjoyable. We purchased our entire living room furniture with her help, and we absolutely love how everything has come… Read more

together. We’re especially loving the combination of our pieces and have already received so many compliments on our Montego sofa. Highly recommend Syeda for her expertise, patience and wonderful customer service!

Easy to navigate and lots of pictures of items from different angles.

Never again – Terrible experience and I will never purchase again from this store

We had excellant service by MQ and the products are very high quality. Happy witth the purchase and after sales service is also good.

Koala has exceeded my expectations when it comes to their products, so far the best furniture shop around. To this day i have made 4 purchases with them for my new home. Clientelle service is unmatched too, thank you Marium in Nunawading. Show details

Amazing collection and a very good display of the furniturethat we are always tempted to purchase. we recommend our riends. happy with service by Marium. We always look for her.

Paris was extremely professional and helped us finding a beautiful clock for our house. Paris was very helpful and cheerful and even though we had not been able to find the same clock last time she helped in looking for it and ordering for us. The service was really nice.

We bought bar stools, dining table and chairs, bedroom floor mirror, large rug and an occasional chair. The rug and occasional chair I am still waiting on after 6 months which is ridiculous. The mirror shows you as though you are in a fun house, from a distance you look distorted and long which actually makes you feel nauseous but the most… Read more

annoying part is that it has been over 1 month and they are giving me the run around in replacing the mirror. I have had enough with them as they are very good at getting your sale but horrible at resolving any issues.

After sales online service non existent. The worst service - if you can call it that- I have ever encountered. I purchased a gorgeous vase for my dining table which was too large and requested exchange for the smaller size. A change of pick up address was requested and confirmed by Jam, yet courier not sent to correct address. I have emailed over… Read more

two dozen times, daily requesting an update. 10 days later a response to say she was on her ‘rest’ day. Two months later, still not resolved. A totally incompetent service assistant. Will never purchase this brand again

Terrible customer service and ridiculous policies on a $10,000 order! I placed an order for 7 items totaling around $10,000. Because they didn't have the items in stock, they had to split my order into three separate deliveries. That was just the beginning of the headache. One specific item, worth $3,000, was delayed for more than 10 weeks. After… Read more

waiting all that time, I finally contacted them to cancel that item and request a refund. Miraculously, the very next day they suddenly claimed the item was ready for delivery! I told them I still wanted to cancel and get my money back, but they refused, hiding behind their 'store policy.'

To make matters worse, I asked them to provide a $100 voucher they had previously offered to make up for the hassle. They actually rejected my request, stating that since the item was now ready, the voucher was no longer applicable. They then tried to act generous by telling me they would 'waive the delivery fee' for this final drop-off. Are you kidding me? The only reason my order required three separate deliveries is because THEY didn't have the stock! Acting like they are doing me a favor by not charging me for their own inventory problem is an absolute joke.

Save yourself the stress and spend your money elsewhere. Once they have your money, they do not care about customer service."

Marvin provided exceptional customer service. We’re currently renovating our house and needed a full set of furniture, and he was incredibly patient, understanding and helpful throughout the entire process. He took the time to listen to what we needed, offered great advice and made the experience so much easier. We truly appreciate his professionalism and wonderful customer service. Highly recommend Marvin!

I had an amazing experience with Koala Living they have great and friendly staff. Overall great customer service and amazing quality furniture, no place is like it.