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Reviews

(529)
(30)
(3)
(6)
(50)
  • Product Quality
    4.7 (507)
  • Return Claim MadeYes (40) · No (457)
  • Warranty Claim MadeYes (31) · No (460)
  • Product Appearance As advertised (90%) · Not as advertised (10%)
  • Shipping
    3.1 (19)
  • Customer Service
    4.7 (483)

Reviewer Photos & Videos

  • More

Just ordered a sofa, customer service is good.

published

Just ordered a sofa, the price is reasonable and customer service is great. There is a lot of choices, and the quality of the sofa looks good. Will come back in the future.

Customer Service
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review


I love this store they have everything you need, and there Costumer service is so friendly.

published

Great location was very easy to find customer services was ver friendly and they knew how to navigate and show me everything in the store and were able to help me choose the right colours and materials

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Annie

AnnieMelbourne, Victoria

  • 13 reviews

Great Service, do what they say and amazing product for price

published

I'm really impressed with Koala Living.
The product was a good price, what I ordered in the showroom is exactly what arrived, i got an sms to say when it was ready for collection and it was delivered in the time frame KL specified.
I accidentally left my original tax invoice at the store, so i emailed Koala Living and literally got a response from them inside of half an hour with my tax invoice attached as a PDF. I will 100% shop from these guys again and highly recommend them.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale Homemaker
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Disappointed

published

We were told that the corner sofa we bought was in stock in the warehouse in Altona and that it would be shipped out to us in the 1st week of February 2020. It is now 10 February 2020 and I rang the store they told me that ETA is around last week of February or 1st week of March. She told me it was out of stock. When we purchased it in store on 25 Jan 2020 we were told it was in stock in their warehouse in Altona.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNorthland Homemaker Centre
See all answers
2 comments
Koala Living
Customer Care K.Koala Living
alex
alex

Review collected in partnership with Koala Living


  • Verified customer

Poor quality and terrible Customer service

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living


Kas

Kas

  • 3 reviews

Perfect furniture

published

Cheryl has been very helpful and we prefer the Essendon store due to good customer service. We purchased a hall way table today, extremely happy with the buy. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon DFO
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Silva

SilvaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Terrible Customer Service!

published

First they take your money promising to deliver good quality product but you only receive very poor quality product!! Once you paid them, whether the products are faulty or damage you don’t get exchange or refund. They just run away with your money! Just pathetic! Don’t be fool by their showroom product, because you don’t get the same standard as you see in the showroom. Also the time period they give for the product to arrive always a lie, it took over 8 month to arrive and still came with damages and refused to exchange or refund. Shame on you for doing this type of business! Just dishonest scheme!!

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationEssendon DFO
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Rosie B

Rosie BGreater Melbourne (Metropolitan), VIC

Took too long to come

published

Took over 2 1/2 weeks to be delivered, which is too long. Got no feed back about eta and I had trouble finding a number to contact to find out what was going on. Finally rang a shop and they gave me the number of head office.
You should also provide more images of your stock with better descriptions.
Also provide phone number of head office on your site.
Quality of items was okay but if I paid full price I would not have been happy.
Frankly, these days, with retail in trouble, you should pull up your socks and provide better on line service and product information.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living

S B

S B

  • 4 reviews

Terrible

published

Got 5 things from Springvale store out of which three are defective. At first we had to wait long to get the stuff and finally when came it was all full of defects and the people over the phone are So unhelpful and keep on passing the ball to one another. Won’t give refund as they can only exchange as per the policy but one of my friend got things exchanged from them and the new one was even worse then the first one. Totally hate it now

Customer Service
Product Quality
Warranty Claim MadeNo
1 comment
Koala Living
Customer Care K.Koala Living

We're sorry to hear about your that some of your items were defective. Please email sales@koalaliving.com if you would like an exchange. We apologise again for any inconvenience we've caused.

Best Wishes,
The Koala Living Team

Saif

SaifGreater Melbourne (Outer), VIC

Great Experience

published

We purchased a dining set from Koala & Tree in Springvale Home Maker Center in late December and I'm not going to lie, we did have some misgivings. One was the fact that we wouldn't receive it until early Feb and another was some problems I had with the way and ethics with which their chosen delivery company deal (but I've passed that on as feedback and it was accepted in a very professional and polite manner.)

In all the customer service in store was superb and when out delivery finally rolled around everything went seemlessly.
Thank you so much Koala Living for our dining table, and your great conduct through the transaction.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Classy designs, top quality products

published

We found koala living to be a great store, products designs are Outstanding, stores are well presented and staff is helpful. Overall lot of good living room and interior decor products

1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living


Chelsea coffee table.

published

We came across the chelsea table and it was love at first sight. It is a great table that binds the room with colour and class. My wife and I loved it and Marvin helped us pick it by a easy transaction.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review


35% non refundable deposit with 3 month waiting... no way

published

Non flexible policies and or staff. They wanted me to put down 35% no refundable deposit with 3 months waiting. Not going to happen in today’s market. So there you go

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living


Antonio Pajovic

Antonio PajovicGreater Melbourne (Metropolitan), VIC

Literally perfect! Hasan, a sales person, helped us choose, explained us product details, great experience!

published

- Navigating store is very easy.
- Range of products, very satisfied.
- Quality of product still don’t know, cause we arranged to be delivered in few days. I’ll you know later.
- If I have to assemble it, it will be no problems for me.

Customer Service
Store LocationSpringvale
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living

Zohaib Ahmad K.

Zohaib Ahmad K.Greater Melbourne (Metropolitan), VIC

Im impressed with the product finishing and quality

published

The colour choices they have is absolutely stunning and unique styles. They have beautiful clocks and decorative items as well. I would highly recommend Koala living. Customer service is great at this store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaribyrnong
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living

Can’t get a response from customer service

published

Ordered 3 prints
2 were out of stock
I asked for a refund and an ETA on the print in stock
Have yet to receive my refund
Have sent 2 emails to customer service
Received another email again saying 2 prints were out of stock and what I wanted to do??
No reply on the print that is in stock with an ETA

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living


Alice Cheng

Alice ChengGreater Melbourne (Metropolitan), VIC

Immaculate display! Love it

published

Very organised Display of furniture n homewards and very easy to navigate around the store. The deliveries were always handled with great care and very easy to assemble. I love KL products so much that my house is now like a small Koala Living store!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading showroom
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living


Jihun Ko

Jihun KoSydney, NSW

Excellent service !!

published

Excellent service !! Great communication with customer !! I strongly recommend Koala to the Korean people. If you buy here during the sale, you don't have to look at other furniture stores.

Customer Service
Product Quality
Product Appearance As advertised
Store LocationDFO homebush
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living

The reviewer stated that an incentive was offered for this review


This is perfect, the lady working there her name Sharini she is wonderful and very helpful.

published

It’s perfect furniture
Good product and quality
Very satisfied with everything
This is perfect, the lady working there her name Sharini she is wonderful and very helpful
Continue these good products
No more to add

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living


A positive experience for both my wife and myself .

published

The customer service guy was very professional and explained all the process and timeline . He consulted with his manager or upline supervisor and gained the relevant figures to satisfy both parties .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store Locationspringvale
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living


Page 1 of 31

Questions & Answers

Sandra

Sandraasked

Hi, I've sent numerous emails, regarding a painting on order #1000000891 on 29/9/2109. When ordered received an email stating that this item had a 12 week delivery date which I think should be showing on the site when the item is selected, not after you have paid. On my order list it is showing that the order is complete! Would someone please find out when it is due and can be collected.

2 answers
Sandra
Sandra

And true to form no acknowledgement. Looks like Consumer Affairs

Koala Living
Customer Care K.Koala Living

Hi Sandra,
We apologise that we were not able to get back to you over the weekend.
The Koala Living invoice that was sent to you reiterates the waiting period for the painting, if you would like to have more information about your order, please email sales@koalaliving.com


Emma

Emmaasked

Hello - do you sell a double bed base?

2 answers
Koala Living
Customer Care K.Koala Living

Hi Emma,
Im sorry, we don't actually stock double beds.

Anita P.
Anita P.

Staff are always friendly. Loved our new couches.


Get an answer from our members and Koala Living representatives

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