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Koala Living
4.5 from 989 reviews · View Statistics

Reviews

  • Product Quality
    4.6 (814)
  • Return Claim MadeYes (70) · No (711)
  • Warranty Claim MadeYes (59) · No (705)
  • Product Appearance As advertised (525) · Not as advertised (60)
  • Shipping
    2.6 (37)
  • Customer Service
    4.7 (761)
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Fadwa Assaad

Fadwa AssaadGreater Melbourne (Inner), VIC

  • 2 reviews

Koala living review

published

It was so easy to navigate the store and find what I wanted. Spoke to a lovely lady at DFO Essendon I believe her name was Monica she was so great bought all my furniture from koala living during the 55% off cyber Monday sale

Product Quality
Customer Service
Incentivised ReviewNo
Product AppearanceAs advertised
Store LocationDFO Essendon
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Awesome service and quality sofas

published

Showroom was easy to find things and to move furniture around to style a full room . Really easy to completely style a room here even down soft furnishings and decor

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorthland home maker centre
See all answers

The reviewer stated that an incentive was offered for this review

Tanuja singh

Tanuja singh Sydney, NSW

Add glam quotient to your home

published

It has always been easy to navigate the store and everything has always been well presented
I have always been more than satisfied with the range of the products that is available.
Having bought multiple items from the store already ,I know I don’t have to worry about the quality as the product is of utmost quality
In regards to the assembly it was super easy and instruction were pretty easy

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationDfo,Auburn
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The reviewer stated that an incentive was offered for this review

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Tracey R.

Tracey R.Greater Melbourne (Outer), VIC

Terrible communication. Terrible service. Avoid at all costs

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Jojo

JojoSouth East Queensland, QLD

  • 2 reviews

TERRIBLE CUSTOMER SERVICE - AVOID AT ALL COST

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store Locationkoala living Loganholme, Brisbane
See all answers
James Horley

James HorleyGreater Melbourne (Inner), VIC

Sofa Damage-No Repair-Zero Customer Service

published

Koala Living furniture is Junk! I purchased a leather Sofa and within months, the leg and frame collapsed..... then I spent months trying to contact “Customer Service” .... it has now been over 4 months and waiting.... no reply... no action ... absolutely hopeless. Do not buy from KOALA LIVING

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
See all answers
Xiao X

Xiao XSydney, NSW

  • 2 reviews

Be Aware of customer service.

published

Edited: they sent the stuff in today.

Previous: DO NOT BUY FROM THEM.
I've made a purchase in May of around $30k and the delivery was kept pushing back. After you made the payments, basically you are screwed and no one is answering your call.

Customer Service
Incentivised ReviewNo
Product AppearanceAs advertised
Store LocationDFO, NSW
See all answers

Customer service was amazing!! Sale member hulya was so nice and easy to deal with!!

published

I am very satisfied with this store! Customer service, the layout and everything was so eye catching ! Will definitely be shopping here again

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationVictoria dfo
See all answers

The reviewer stated that an incentive was offered for this review

Excellent products

published

Purchased dining furniture . Modern furniture with good price. Very helpful staff and helped me with my purchase with valuable advice

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
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Rukhshana b.

Rukhshana b.South East Queensland, QLD

Great product

published

Great product and service. The product purchased was exactly what I was looking for and the price was reasonable as well

Product Quality
Customer Service
Return Claim MadeNo
Product AppearanceAs advertised
Store LocationLogan
See all answers

The reviewer stated that an incentive was offered for this review

Excellent service , great product , awesome price

published

Wall decor leaves in golden and white colour. Awesome for contemporary looks. Satisfied with regular updates, friendly staff. Shop has almost everything you would need to convert your home with contemporary feel.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle hills
See all answers

The reviewer stated that an incentive was offered for this review

Kemal S.

Kemal S.Greater Melbourne (Outer), VIC

U want 1 of a kind unique amazing furniture? Come here...

published

Under 2k for a electric recliner Italian leather 3 seater & an 1 of a kind iron coffee table for less than 1/2 price —- everything here is 1 of a kind in both price & design - awesome stuff & so good value...
Ms Chandra Was awesome....

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationNorthlands home maker centre
See all answers
Sunita P.

Sunita P.Greater Melbourne (Inner), VIC

Love the quality and style.

published

Love the quality ,style and customer service Alex
Was excellent with the service and product .knowledge. Big fan of koala
Thank you

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationHighpoint
See all answers

The reviewer stated that an incentive was offered for this review

Customer service doesn't exist

published

I bought 3 items from them. One of them was broken. Called 5 times to send my message out that the item is faulty. Finally got through and they replaced the item with another one which again was faulty. Called many times and emailed, never heard back from them.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNunawading
See all answers

Amazing customer service

published

Easy store. Amazing customer service thanks to Hulya:) store is lively product is best quality. Recommended. Lighting inside store is lively and relaxing. Would diffently shop there again

Product Quality
Customer Service
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

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gaurav t.

gaurav t.Sydney, NSW

Koala store review

published

Helpful and Easy going staff and quick turnaround time. Store is well arranged and easy to browse. Nice collection and good discounts

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCastle Hill
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

UshE

UshESydney, NSW

Great wall decor!

published

Store was conveniently placed. Easy to access from carpark. Product was good quality for decent price. Pick up of wall decor was super easy.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCastle hill
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Noreen S.

Noreen S.Greater Melbourne (Outer), VIC

Most Beautiful and stylish homeware

published

I shopped both online and instore at koala living to decorate our new home. I love their stylish and unique on trend designs , product quality and affordability especially during 50% sale . It does take a while for some products to arrive but worth the wait . Thanks koala living for making our house a home !

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
Elie K.

Elie K.Victoria

An Excellence and incredible Staff and customer service

published

Incredible Customer service.

Staff are so polite, funny and helpful. They are willing to assist you at anytime. When chatting to the staff u will have the spirit of being at home. It is like a beautiful family and I would b very grateful if I can work with them in the future. Jenny , Sophia, Chandra are great asset to their organisation.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNorthland VIC
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Great example of Customer Service

published

Great customer service, very creative and helpful with all our needs. Kulsoom and Roshni are the go to when you visit this store.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCastle Hill
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
Page 1 of 50

Questions & Answers

Susan

Susanasked

Showrooms QLD, Logan Supercentre

I am looking for a Low voc, formaldehyde free couch

No answers
John M.

John M.asked

Online Store

Ive ordered a product. Ive got some cryptic message about my order being a hoax and youll do a small credit to validate me/// why. youve got my money send my product. Why dont you answer the phone// ?? are you a hoax?? If I dont get a call today im going to my bank to cancel the transaction

1 answer
Koala Living
Customer Care K.Koala Living

Hi John,
Sorry to hear the system may have caused some confusion. Could you please email your order number/contact number to sales@koalaliving.com with subject "Product Review Question". A team member will get back to you shortly. Thank you for your understanding and support. Look forward to hearing from you.
Best regards,
The Koala Living Team

Morgan

Morganasked

Showrooms VIC

Hello,
I am trying to get a response from someone from your company in regards to invoice #200028575. I have emailed, called, called into an office and nothing. I want my money refunded on this order. The item is delayed and is too large. I have paid for this outright, so you have been sitting on my money for over a month. If no one contacts me by 10am tomorrow I will be writing a negative review on this site.

6 answers
Bhupi
Bhupi

Hi Morgan,

I have the same issue as well, they are not refunding my money $3K i have put the case in Fair Trading now. will definitely leave a negative review soon

Morgan
Morgan

Good luck ...their response times to answering emails etc is extremely slow and they will run you around in circles. I’m still waiting for a refund and it’s been going on for weeks.

Inder
Inder

Same Here, Try to involve consumer affairs to get money back plus interest for holding it for months.

Get an answer from our members and Koala Living representatives

Details

Compare all 13 Koala Living
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Miscellaneous, Outdoor and SofasBedroom, Dining, Living, Miscellaneous, Outdoor and SofasBedroom, Dining, Living, Miscellaneous, Outdoor and SofasBedroom, Dining, Living, Miscellaneous, Outdoor and Sofas
Compare all 13 Koala Living

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