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Reviews

(551)
(32)
(4)
(7)
(54)
  • Product Quality
    4.7 (531)
  • Return Claim MadeYes (42) · No (480)
  • Warranty Claim MadeYes (33) · No (481)
  • Product Appearance As advertised (90%) · Not as advertised (10%)
  • Shipping
    3.0 (20)
  • Customer Service
    4.7 (504)

Reviewer Photos & Videos

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Complements everything in the house!

published

They had a huge range of products that were suitable for my budget and design. I found that it was easy to look for items that matched my colour palette.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
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Love my felicity bed , tall boy and besides

published

The lady was so lovely to deal with , in store and over the phone . The quality of furniture is amazing. Great delivery service. They also will assemble your bed for you.

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
Store LocationPreston , Victoria
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Great product

published

Great product, great customer service.
Unique furniture, plenty of verioty.
Can bring more customers..we had great service recived my store person Chandra.. who really finds our needs and requirement, great work Chandra.. Appricate your work.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

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Zhang

ZhangGreater Melbourne (Inner), VIC

Terrible experience but solution was offered

published
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Koala Living
Customer Care K.Koala Living

Hi Zhang,
We apologise that we have not been in touch with you, we have raised a ticket with the relevant store who will be in touch with you as soon as possible.
Best wishes,
The Koala Living Team

Zhang
Zhang

The store has contacted me and I am happy with their solution. Hope I will get my chairs in April. Christina from the store was very polite.

Good collection of couch

published

Good customer service specially from Christina. Competitive price with great product selection. The store is well located with the art decor along with the furniture item. Great suggestion to match with home

1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Great products

published

The store is very well organised and customer service is excellent, beautiful collection, especially at sale time excellent to buy. Would highly recommend especially with the quality you get from here.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Great! Love their stuff and love the service

published

Very satisfied. Very helpful service by the store in Preston. I was able to get everything I wanted from the store. Keep up the great work! Thank you very much

Product Quality
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Bad customer service

published

**refund received after few complaints and feedback** ordered some furniture in Koala Living Logan store in Dec 2019. Furniture delivery was promised in the mid Feb2020. Now the store person named [name removed] is saying that two items including COCO chair and coffee table wont be available all the furniture I bought was for the same living room. nothing is delivered and its already been 3 months since I paid the deposit, worst customer service ever . I tried to cancel my order and No body in store ready to help me now as I requested refund and they are sitting on my money.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

Great furniture shop

published

Very friendly and helpful service . Lots of beautiful furniture and other pieces to choose from. Worth going in for a look . Will be back very soon for more stuff for my house.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston Koala Living
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

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ChloeL

ChloeLSouth East Queensland, QLD

  • 7 reviews

They muck around with customers and no respect

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan
See all answers
4 comments
Koala Living
Customer Care K.Koala Living
ChloeL
ChloeL
Koala Living
Customer Care K.Koala Living
Sumita S.

Sumita S.Greater Melbourne (Outer), VIC

Awesome customer service !!

published

The variety in the store was awesome, staff was very friendly and guided us through out our visit. Unique quality n designs. Just like ‘ love at first sight’ .highly recommended

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
ChloeL

ChloeLSouth East Queensland, QLD

  • 7 reviews

Terrible communication with the online team

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The product are nice, up to my expectations

published

It’s easy to find & bear my house & everywhere
Very satisfied, the showroom is big & have lots of products on dist
I am very happy with what I see
Nothing to essemble with the product I purchase

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan store
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

This is perfect product

published

This is very good product I lik it and my family all like it as well it is very comfortable and the price is very good for me and good

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPreston
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Very professional staff

published

First time visiting this store. The layout is beautiful. All the staff were very helpful. I didn’t need any furniture and bought a few decoration items, With the 55%off sale.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSlacks Creek
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

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Abbie wilson

Abbie wilsonSouth East Queensland, QLD

New favourite store!!

published

Highly recommend koala living slacks creek!!! The staff are lovely and very helpful! They have great sales and so much to choose from! We will be decorating the rest of our house from here!!!

1 comment
Koala Living
Customer Care K.Koala Living
Prince C.

Prince C.Sydney, NSW

Spot on!

published

This is a perfect place to buy your furnitures. We just bought a coffee table and it made our living room really a spot on! Will definitely recommend this shop to anyone who’s looking for quality and stylish furnitures. Thank you, Christine for assisting us! You made our life easier by your helpful suggestions!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKoala Furniture Homebush
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Great service

published

Perfect service from store manager Hulya. She was kind and helpful. We would definitely recommend her to our family and friends. Easy to approach her . This store is very nice and clean .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

We're so glad to hear that you liked our store! Our friendly staff members just love to look after our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!

Best Wishes,
The Koala Living Team

The reviewer stated that an incentive was offered for this review

furniture

published

Love this place! Purchased our dining chairs, coffee tables, rugs and home decor. So many options to pick from and the staff are incredibly helpful and patient with requests. Will definitely come back!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Heng Zheng

Heng ZhengGreater Melbourne (Metropolitan), VIC

Good good good

published

Love the range and designs of items. We always come back here and get great service. Mehdi was at the service desk and gave us great service. We always refer them on.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Page 1 of 33

Questions & Answers

Sandra

Sandraasked

Koala Living

Hi, I've sent numerous emails, regarding a painting on order #1000000891 on 29/9/2109. When ordered received an email stating that this item had a 12 week delivery date which I think should be showing on the site when the item is selected, not after you have paid. On my order list it is showing that the order is complete! Would someone please find out when it is due and can be collected.

2 answers
Sandra
Sandra

And true to form no acknowledgement. Looks like Consumer Affairs

Koala Living
Customer Care K.Koala Living

Hi Sandra,
We apologise that we were not able to get back to you over the weekend.
The Koala Living invoice that was sent to you reiterates the waiting period for the painting, if you would like to have more information about your order, please email sales@koalaliving.com

Emma

Emmaasked

Online Store

Hello - do you sell a double bed base?

2 answers
Koala Living
Customer Care K.Koala Living

Hi Emma,
Im sorry, we don't actually stock double beds.

Anita P.
Anita P.

Staff are always friendly. Loved our new couches.

Get an answer from our members and Koala Living representatives

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