Beauty on a Budget

Not so good – My first order with this onlin company included 3 hair product items, I was emailed the next day to say that one of the products had been discontinued and that i would be reimbursed, the package arrived promptly and the monies reimbursed the same day. I would question why one would still have a discontinued item on their website. My second order… Read more

proves to be more problematic. After waiting 4 working days, I emailed ask the likely time of arrival, the answer was that it takes around 2/3 days to leave factory in SA and that u should have it within a day or so after that. It arrived 7 days following the order. what I found more frustrating was upon opening the order there was an item missing, I emailed the company, who replied very quickly that I would have received notice that an item was not included!!! I did not and the money was only reimbursed after i had received the parcel.

Overall my experience so far is sitting on the frustrated scale and I am kit sure that I will go back for more!

Disappointing – I ordered some items through the Vogue online shopping night. The website promises express shipping. As soon as I placed my order I received an email saying they were delayed and would arrive next week. I rang to follow this up and was told if I cancelled one item I would receive the others the next day. I was also told I would be refunded that… Read more

day. Five days later I haven't recieved my items or a refund. I've had to go out and buy everything myself.

Cheaper than StrawberryNet!! – Ordered last week and received today. Gave myself an early Xmas present and loving it. Purchased Youngblood and Dermalogica. The skin smoothing cream worked out to be over $10 cheaper than what i was paying on strawberry net!! absolute bargain plus they have a free shipping promotion. amazing discounts and genuine products. Great promotions

What a great find! – So impressed that I had to share! Found this site on Google, and bought SkinCeuticals SunScreen, Youngblood Mineral Foundation & a St tropez Tanning applicator. Firstly I'm impressed with how helpful they were over the phone. I was trying to pay for my order with the wrong credit card (having one of those days...) and the lady I spoke to was… Read more

delightful. She also helped me out with determining if the SkinCeuticals range would be good for me. I'll probably start with the range when I finish my current range.

Secondly, ordering was painless, and they email you when your order is despatched so you know which is awesome.

Thirdly, I received my order 2 days later!! and it was delivered free !

Definitely one of the best online experiences I've had! And in comparison with other sites, Beauty on a Budget is in some cases hugely less expensive.

Thanks Beauty on a Budget from your newest and happiest customers!!! Customer Service, Delivery, Discounts Wish they accepted AMEX, but I do have a MasterCard so it was fine!

Online shopping at its best!! – Beauty on a budget have a good selection of quality products. I have had some bad experiences previously with online shopping, but this company really knows what they are doing. From the beginning to delivery. I was really impressed with their prompt replies to my questions about a product. And their reassurance it anything was not right. The… Read more

delivery process was excellent. I recieved my parcel within a couple of days. Their FB page is great with lots of information and product advice. I recommend Beauty On. A Budget to everyone now. Genuine products , affordable prices. Great delivery service. Helpful advice.

Fantastic – I'm soooo impressed, I ordered about 2o'clock yesterday and received my order this morning. Beautiful products, price for Young Blood so much cheaper than my beauty salon, no wonder people are buying on line, I'll be buying all my skin care from Beauty on a Budget from now on and saving heaps.

I Love my Skin Care almost as much as I'm in Love with Beauty on a Budget – Purchaeed over $200 worth of Thalgo, and Youngblood with Beauty on a Budget. Received Free express delivery which meant I got my products 48 hours after I placed my order! It came with samples and other goodies. The first reliable website I have used in a long time. Would definitely recommend to friends and family! Just about to place another… Read more

order now :) Speed of Delivery, and the HUGE discounts :) oh and the Free Express Post Wishing they had a few more product ranges.

One star is too high! – If you buy something online and received it completely broken would you expect a refund or replacement? I do. I've just been hung up on for asking for a refund from www.beautyonabudget.com.au The Owner feels that it is not her responsibility to ensure the safe arrival of her products and has directed me to take my $70 smashed-up-compact to a third… Read more

party (Australia Post) and ask for compensation while she keeps hold of my money. Does anyone else see a problem with this?!

I have ordered from www.beautyonabudget.com.au twice. The first time I ordered $400+ worth of products, the contents of one of my makeup compacts was entirely shattered. After contacting the company I was told that there was no way it could have left their business broken and that that I would have to take the goods to an Australia Post Shop for a refund. After taking the damaged compact and investigating my claim for two weeks Australia Post declined a refund saying that the responsibility lies with the Seller (it was well packed so they concluded the item was broken before it was posted). I relayed this back to Beauty On A Budget (though no one in authority would take my calls) and after some chasing I finally got agreement that they would issue a refund on return of the item (so back to the post office for the 3rd time I go)!

I don't know about you, but I choose to buy online because it saves me time. Three trips to the post office? Unimpressed in an understatement. This was about 18 months ago. Sooo, I thought I'd give them another chance (as you do)...

This week I placed my second order with Beauty On A Budget and exactly the same thing has happened. My $70 compact resembles dust. I took photos on opening (as the makeup was spilling out of the packaging so I knew there was a problem), and I immediately called their Perth office. I managed to speak with the Owner and explained my predicament. I was once again told that Beauty On A Budget takes no responsibility for the condition of the products once they leave their store/warehouse and that I had to seek compensation from Australia Post etc.. I explained that I don't have time to chase Australia Post and more importantly, my contract as a Consumer is with the Seller - By rights they are legally obliged to provide a product that is fit for purpose - otherwise they must provide a replacement or a refund. I did not enlist Australia Post to deliver this, they did - I do not have a commercial relationship with Australia Post - they do! Therefore Australia Post is delivering on behalf of Beauty On A Budget. It's their responsibility to ensure products are delivered to their customers intact (and to remedy this in line with Consumer Law when necessary). I was told that if I posted the product back they would speak with Australia Post about a possible refund - with no guarantees that I'd get my money back. I reiterated that Australia Post has nothing to do with me, my contract is with Beauty On A Budget and that I expected a refund on their receipt of the broken compact along with reimbursement of the postage to Perth. This is when the call ended.

I have since spoken with The Office Of Fair Trading who confirms that I am owed a replacement or a refund. I have written to Beauty On A Budget (and attached photos) and asked them formally to remedy the situation. We'll see - I'm not holding my breath.

I buy online frequently and have done for years. I've been lucky to have very few experiences like the one above as I've managed to buy from reputable, law-abiding businesses. I will continue to shop online, however my money won't ever be spent with Beauty On A Budget.

Feel free to repost.

Product arrived destroyed. Refused a replacement or refund. Hung up on.