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StrawberryNET
4.4 from 3,453 reviews · View Statistics
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Reviews

  • Product Quality
    4.4 (238)
  • Return Claim MadeYes (14) · No (252)
  • Shipping
    4.4 (178)
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Disappointed
Disappointed
  • 3 reviews
  • 1 like

Fake products and no service

published

Ordered a bunch of expensive haircare and when it arrived it was nothing like what I buy in store. Asked two high profile hairdressers and they agreed - FAKE. Have contacted them twice to ask for a refund in two weeks - NO RESPONSE, but they have the audacity to send me spam marketing. Save your money.

  • Product Quality
  • Incentivised Review No
StrawberryNET
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Disappointed
Disappointed

You've got to be kidding. Shall I publish it for all to see?

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Chynna L
Chynna LSouth East Queensland, QLD

No way "genuine" "quality" Shiseido products arrive in disgusting state which scream fake junk

published
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  • Product Quality
  • Incentivised Review No
  • Date PurchasedJune 2022
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EJJ
EJJSydney
  • 3 reviews

Beware people!!!! Strawberry is not an authorised dealer for Estee Lauder

published

StrawberryNet is not an authorised dealer for Estee Lauder and StrawberryNet is unable to provide from where they source the Estee Lauder products.

  • Product Quality
  • Incentivised Review No
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EJJ
EJJ

Hi Wilson,
Just come clean. We are not here to listen to your long-winded tales. According to Estee Lauder, strawberryNet is not their reputable and authorised dealer. That means your Estee Lauder products must be counterfeits, period.

StrawberryNET
Strawberrynet C.StrawberryNETSend a private message

Hi

Please note we are a reseller not a distributor. However, we can guarantee all the products we sell are from authorized distributors

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Tumbi
TumbiCentral Coast, NSW
  • 5 reviews
  • 4 likes

misleading prices and freight charge

published

The advertised price of the shampoo I bought did not include GST and though they said it was freight free they then added about $5. They were still cheaper than other sites for this particular brand - this time! It pays to compare prices as the one you purchased from last time, who was at that time the cheapest, may now have become the dearest. That has been my experience over quite some years.

  • Product Quality
  • Incentivised Review No
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Not Received

published

Ordered an expensive perfume with the knowledge that signature was required for delivery (as stated on strawberrynet). I would not have ordered if signature was not required. However, post service provided information that no signature was required and left in mail box where it was stolen. My emails have been ignored by strawberrynet since providing them information that required signature promise was false.

  • Incentivised Review No
  • Date PurchasedMarch 2022
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Third class service

published

Have been loyal customer for 5+ years but very disappointed with their customer service. They sent incorrect products but insisted they were correct. Even though there are separate listing of both products in their website, they won't even admit it. You are warned, bring your business elsewhere.

  • Incentivised Review No
StrawberryNET
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arufuredo
arufuredo

2210309063

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Jess C.
Jess C.Sydney, NSW
  • 4 reviews
  • 1 like

Shiseido Products - Genuine but NOT Made in Japan

published

If you are expecting to buy "Made in Japan" Shiseido products, then this website is definitely not a good go.
Shiseido products from this website are from USA or France. Due to cosmetic regulations and manufacturing costs which would resulting a different in terms of texture/quality of products compare to those made in Japan. Therefore, suggest any consumers to think twice before placing orders through Strawberrynet.

  • Incentivised Review No
  • Date PurchasedMay 2021
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Robyne Gorman
Robyne GormanSydney Surrounds, NSW

Have been dealing with Strtawberrynet for a number of years and my latest experience was third world class

published

will never deal with Strawberrynet again - it was too difficult and what happened to free shipping would have got a better deal at Myers

  • Product Quality
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Patricia Taylor
Patricia TaylorHunter Region, NSW

Estee lauder renutriv hand cream

published

Been purchasing about 4 tubes at over $100 each per year for about 12 yrs. Plus the odd other product. My latest delivery of hand cream is packaged differenty, as seen. But my point is, the quality of the product is now , I believe, inferior.

  • Product Quality
  • Incentivised Review No
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Temater
TematerPerth, WA
  • Verified

Strawberrynet.com is not authorised Shiseido retailer. Don’t buy from them!

published

Strawberrynet.com shipped a few “Shiseido” products to me, majority Made in France which cannot be a genuine products as ALL Shiseido products manufactured in Japan and Japan only!
Below is a response from an official Shiseido rep:
Strawberrynet.com is not an authorized retailer of Shiseido products and therefore we can not verify it is a genuine Shiseido Product. Our beauty and skincare are Japanese made.
Also, compare the official Shiseido site picture of one the products I bought with the actual product I received - what a counterfeit!
And I paid slightly less for products at strawberrynet.com than if I went with Mecca in Australia.
Stay away from strawberrynet.com

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DanielleR
DanielleRGreater Melbourne (Inner), VIC
  • Verified

Fake product - avoid buying from here.

published

I have been using this brand for years now. What I received was a fake product and I would avoid from buying here.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
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  • Verified

Service with a click

published

love browsing the site, ordering is easy and I can always find what I am looking for.
Great service and delivery.

  • Product Quality
  • Shipping
  • Return Claim MadeNo
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  • Verified

Fats delivery and genuine products.

published

Wide range of choice and they are pretty priced. Products are genuine and it’s my third time I bought my regular skincare products there. Highly recommended.

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  • Return Claim MadeNo
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Carole
CarolePerth, WA
  • Verified

I buy all my cosmetics at Strawberry net.

published

I can always rely on getting my orders in time and in excellent condition.The one time my order went missing I contacted Strawberry net and with in 10 days I received another. The first order eventually arrived two months afterwards which I returned to them.

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  • Verified

Easy, efficient online shopping.

published

Items I wanted were easy to find and reasonably priced.
Prompt shipping and goods arrived in perfect condition.
Great range of products in all areas.

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Questions & Answers

Belsa Herbals
Belsa Herbalsasked

Hello
I am Prachi Ghatole from India . I am cosmetic manufacturer in India and now want to sell our product on strawberrynet.com . so please help us that how we solve this issue .

3 answers
StrawberryNET
Strawberrynet C.StrawberryNETSend a private message

Hi please contact us at info@strawberrynet.com on our website thank you

Wilson

Disappointed
Disappointed

Strawberrynet seem to care more about selling product than customer service according to our experience.

EJJ
EJJ

Strawberrynet sells expired products and their customer service is extremely poor. Beware

Madison Freebody
Madison Freebodyasked

Can I please be refunded immediately this was an accidental purchase of a product I do not need.

1 answer
StrawberryNET
Strawberrynet C.StrawberryNETSend a private message

Hi may we have your order number please?

LAURENCE M.
LAURENCE M.asked

Are you able to source Tsar Van Cleef products ?
TIA

1 answer
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Details

CategoryOnline Shops and Beauty Product Retailers
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
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