Be aware that purchasing from StrawberryNET means you're signing up to receive at least two emails daily that you can't unsubscribe from! I've tried to unsubscribe multiple times - they acknowledge the request and then completely ignore it. Yes, I could just ignore the emails, but it's annoying, and they'd be prosecuted for this behaviour if they were Australian-based and had to comply with consumer law.
Very disappointing. Missing one item from order. Expensive item. Box opened and clearly retaped. Reported this and told me it could not happen! Appalling customer service
Absolutely terrible company ‘stay away’. Ordered my product $75+ postage. Month later Aramex couldn’t deliver, strawberry net was not able to assist, consistently referring me to Aramex. A month later after calling and emailing every week Aramex advise they have lost my consignment and to contact Seller. I contacted Strawberry net ‘who advised… Read more
they cannot help me, contact Aramex for a reimbursement.
So if you like to throw away hard earned money in exchange for no product ‘shop at strawberry net’.
Reviews with attachments
Totally a scam – I bought 3 products from there website and they were delivered to the post office without inaccurate information about the tracking number. When I contacted them about the lost parcel they responded but didn’t resolve it at all. I just accidentally came to the post and staff over there told me about the parcel that I didn’t know it’s arrived. I… Read more
opened the box the check the products, one of them is defective and I require a replacement or refund. It tooks them more than 3 days to respond to me that I have to return the defective product without opening or using it. What the crap, what is more ridiculous is that they require me to pay the return cost to post office from Australia to Hongkong. That’s the most ridiculous thing I’ve ever heard since I started buying thing online. I’m not sure others buyers from them got this same issue. But they’re totally scam, so please consider buying any products from them.
Thank you for your feedback. We are sorry to learn… Read more
Money taken but no products received – There was an issue with one order so I was offered a discount on a second order to apologise for the first issue. But now $260 AUD has been taken from my account by Strawberry.net but at the same time Strawberry.net cancelled my order. Currently in the tedious process of disputing this payment. Would not recommend, really poor customer experience leading to wasted time and long dispute process. Show details
Hi Jessie, Thank you for your feedback. We regret… Read more
No way "genuine" "quality" Shiseido products arrive in disgusting state which scream fake junk – Recent purchase of Shiseido Benefiance moisturisers currently selling on Strawberrynet for AUD $79. RRP is about $125 elsewhere. No apparent reason, just percentage discount from their usual $104, which is still cheaper than their usual. I didn't trust my gut and I received the most disgusting junk! I noticed the lid of one box opened but I let… Read more
that go. Then one jar fell out of its box as I took it out of the shipping carton - that's when I got to see the disgusting inside of the box soiled with spillage and the jar covered in spillage. But the jar was in tact so where did the mess come from? I inspected other jars and one after another after another they were all soiled. I complained with absolute disgust. First response was claim they sell quality genuine products. I sent photos, she claimed not to received them. I sent again. I demanded my money back - twice. Another staff gave return instructions per refund policy if I am unsatisfied. NO ACKNOWLEDGEMENT of junk sold to me, NO INTEREST to investigate, NO EXPLANATION how and why. Looks like they know exactly what they are selling. Also their products have no batch numbers - I compared to some I bought locally at Mecca.
Dear Chynna , Thanks for your e-mail. Our website… Read more
Strawberrynet.com is not authorised Shiseido retailer. Don’t buy from them! – Strawberrynet.com shipped a few “Shiseido” products to me, majority Made in France which cannot be a genuine products as ALL Shiseido products manufactured in Japan and Japan only! Below is a response from an official Shiseido rep: Strawberrynet.com is not an authorized retailer of Shiseido products and therefore we can not verify it is a genuine… Read more
Shiseido Product. Our beauty and skincare are Japanese made. Also, compare the official Shiseido site picture of one the products I bought with the actual product I received - what a counterfeit! And I paid slightly less for products at strawberrynet.com than if I went with Mecca in Australia. Stay away from strawberrynet.com
Hi Temater, Thank you for your review! To better… Read more
Positive reviews
Need to do your research, can usually get great bargains during special sale events! – Original price can be high with regular discount to drop down to fairly good price (but not crazy price yet). I usually wait until the special sale events, eg. Mother's Day, Black Friday, Boxing Day... etc for super good deals. I don't buy product that I haven't used, it's always the ones I had used before so I know the brand well. Product packaging can be different from the ones sell in Australia because I think some are sourced from overseas. Show details · 1
Fats delivery and genuine products – Wide range of choice and they are pretty priced. Products are genuine and it’s my third time I bought my regular skincare products there. Highly recommended.
I buy all my cosmetics at Strawberry net – I can always rely on getting my orders in time and in excellent condition.The one time my order went missing I contacted Strawberry net and with in 10 days I received another. The first order eventually arrived two months afterwards which I returned to them.
Negative reviews
K18 fake – I purchased K18 which on arrival smells like chemicals. When I tried emailing Strawberrynet info and order emails it rejected both times. My credit card was also hacked after ordering from this site. The air hole isn't in the same spot as the genuine bottles are. K18 advised Strawberrynet aren't registered sellers of K18. Show details
Pretty sure they’re dodgy – I bought two skin products. One from Clinique came in a box with a manufacturing date of mid-2022, which worried me. I’ll be going into a department store to compare but it doesn’t seem like the usual quality. I’m really worried about the other product - L’Occitane. It’s just a bottle so I have no way to know if it’s tampered with. It’s not… Read more
working at all the way the product has worked on my skin in the past. I’m really upset - I saved a long time to “treat myself” to some high-end skin care, thought I’d found a bargain so I could keep some of my savings, & now I’ve lost all that money (a lot for me!) & have quite likely unusable products. Please do what I should have done - do your homework about a discount site AND be prepared to save a little longer & spend more if you want good quality.
Hi Caitlin, On behalf of StrawberryNET, thank you… Read more
Find out how StrawberryNET compares to other Beauty Product Retailers
Know better, choose better.
Fresh cosmetics...really? Buyer beware! – Today I received my Elizabeth Arden visible difference refining moisture cream. The colour is more creamier than my current one which is running out and it smells a bit like cat pee. Strawberry net say their products are fresh. I checked the production date on checkfresh.com. The 'fresh' product I received had a production date of 02-03-22 so its… Read more
already 1 year, 7 months old (at 09.10.23). Add on 12 mths expiry from when I open it and it will be 31mths. With a shelf life of 3 years (36 mths) half of that was gone when I received my product. Not what I would call fresh.
Dear Valued Customer,, Thank you for your… Read more
Recent reviews
Obstructive and unauthorized – This company is not an authorised retailer of skinceuticals products. When confronted about this and asked for a return and refund they were obstructive and would not facilitate my request.
Hi Neg, Thank you for your feedback. Although we… Read more (+2 replies)
Don’t do it – Items sold here are well above the retail price you could get from an authorised seller or even in store. Something seems shady. This refers to the Australian market, don’t waste your money here and shop elsewhere.
Thank you for your feedback. We wanted to take a… Read more
Broken perfume atomiser – I bought a bottle of LOEWE AGUA from StrawberryNET and I'm only about a third of a way through the bottle and the atomiser has completely broken - I guess there's some kind of a spring mechanism which makes it pump up and down - and this has failed. Apparently it's just bad luck! I would happily remove the top and just use it like a dab-on but I… Read more
can't. What a waste of money. I wonder if they're cheap because they buy product that's not faulty from the supplier. Either way, I'm pretty disappointed. ⭐
Dear Jenny, Good day! We are sorry to hear that… Read more
Fake products and no service – Ordered a bunch of expensive haircare and when it arrived it was nothing like what I buy in store. Asked two high profile hairdressers and they agreed - FAKE. Have contacted them twice to ask for a refund in two weeks - NO RESPONSE, but they have the audacity to send me spam marketing. Save your money.
Dear customer, Thank you for your message. Please… Read more (+5 replies)
Beware people!!!! Strawberry is not an authorised dealer for Estee Lauder – StrawberryNet is not an authorised dealer for Estee Lauder and StrawberryNet is unable to provide from where they source the Estee Lauder products.
Dear EJJ, Thank you for your email. Our website… Read more (+6 replies)
misleading prices and freight charge – The advertised price of the shampoo I bought did not include GST and though they said it was freight free they then added about $5. They were still cheaper than other sites for this particular brand - this time! It pays to compare prices as the one you purchased from last time, who was at that time the cheapest, may now have become the dearest. That has been my experience over quite some years. Show details
Dear Tumbi, Thank you for your message. Please… Read more
Not Received – Ordered an expensive perfume with the knowledge that signature was required for delivery (as stated on strawberrynet). I would not have ordered if signature was not required. However, post service provided information that no signature was required and left in mail box where it was stolen. My emails have been ignored by strawberrynet since providing them information that required signature promise was false. Show details
Dear customer, Thank you for your message. Please… Read more
Third class service – Have been loyal customer for 5+ years but very disappointed with their customer service. They sent incorrect products but insisted they were correct. Even though there are separate listing of both products in their website, they won't even admit it. You are warned, bring your business elsewhere.
Dear customer, Thank you for your message. Please… Read more (+2 replies)
Find out how StrawberryNET compares to other Beauty Product Retailers
Know better, choose better.
Shiseido Products - Genuine but NOT Made in Japan – If you are expecting to buy "Made in Japan" Shiseido products, then this website is definitely not a good go. Shiseido products from this website are from USA or France. Due to cosmetic regulations and manufacturing costs which would resulting a different in terms of texture/quality of products compare to those made in Japan. Therefore, suggest any consumers to think twice before placing orders through Strawberrynet. Show details
Hi Jess, If you would like to purchase and item… Read more
Have been dealing with Strtawberrynet for a number of years and my latest experience was third world class – will never deal with Strawberrynet again - it was too difficult and what happened to free shipping would have got a better deal at Myers
Hi Robyne, Upon checking, you were not charged any… Read more
Estee lauder renutriv hand cream – Been purchasing about 4 tubes at over $100 each per year for about 12 yrs. Plus the odd other product. My latest delivery of hand cream is packaged differenty, as seen. But my point is, the quality of the product is now , I believe, inferior. Show details
Dear Patricia, Thank you for your e-mail. So that… Read more
Easy, efficient online shopping – Items I wanted were easy to find and reasonably priced. Prompt shipping and goods arrived in perfect condition. Great range of products in all areas. Show details
Love strawberrynet – Great value and range. Very fast shipping. Strawberrynet is my go to when buying cosmetics and skin care. I love their discounted products Show details
Excellence Service - Speedy Delivery – 1. Finding what you want is very easy by the way the products are displayed 2. Satisfied with the range and display of products available - so many to choose from 3. Very satisfied with the product I buy, price wise and quick delivery service. Show details
My favorite perfume only store I can buy from – Fast delivery no damage pack perfectly always a good buy from this store only shop that now supplies my favourite perfume Show details
Find hair care very good – Very easy to navigate site for hair products. I find using these products the condition of my hair has improved greatly. Quality very good. Show details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
They finally after weeks issued a refund