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- 3 reviews
- 1 like
Fake products and no service
Ordered a bunch of expensive haircare and when it arrived it was nothing like what I buy in store. Asked two high profile hairdressers and they agreed - FAKE. Have contacted them twice to ask for a refund in two weeks - NO RESPONSE, but they have the audacity to send me spam marketing. Save your money.
- Product Quality
- Incentivised Review No
Hi [Name Removed], thank you for your review. To address this , we have sent an email, hope this helps and please feel free to contact us at info@strawberrynet.com if you require further assistance. T...
Read morehank you. Kind Regards, Wilson | Customer ServicesYou've got to be kidding. Shall I publish it for all to see?
No way "genuine" "quality" Shiseido products arrive in disgusting state which scream fake junk
Recent purchase of Shiseido Benefiance moisturisers currently selling on Strawberrynet for AUD $79. RRP is about $125 elsewhere. No apparent reason, just percentage discount from their usual $104, which is still cheaper than their usual. I didn't trust my gut and I received the most disgusting junk! I noticed the lid of one box opened but I let that go. Then one jar fell out of its box as I took it out of the shipping carton - that's when I got to see the disgusting inside of the box soiled with spillage and the jar covered in spillage. But the...
Read more jar was in tact so where did the mess come from? I inspected other jars and one after another after another they were all soiled. I complained with absolute disgust. First response was claim they sell quality genuine products. I sent photos, she claimed not to received them. I sent again. I demanded my money back - twice. Another staff gave return instructions per refund policy if I am unsatisfied. NO ACKNOWLEDGEMENT of junk sold to me, NO INTEREST to investigate, NO EXPLANATION how and why. Looks like they know exactly what they are selling. Also their products have no batch numbers - I compared to some I bought locally at Mecca.- Product Quality
- Incentivised Review No
- Date PurchasedJune 2022
Dear Chynna ,
Thanks for your e-mail....
Read more Our website has been in operation for over 21 years and is based on providing high quality, genuine items at discount prices with worldwide shipping. We do not, have not and will not sell anything other than 100% genuine items. As per our website, we also guarantee the freshness of all our items and they are all covered by our money-back satisfaction guarantee. Customers who are less than satisfied with their purchase can return within 30 days for a full refund. We have been on TV in Australia, New Zealand, the US and other countries on programmes profiling our high quality service and recommending our site to viewers, and having ordered with us before I am sure you will be inclined to agree. You can also check out our ratings on Bizrate.com, an independent consumer guide (there is a link here: http://www.bizrate.com/ratings_guide/cust_reviews__mid--27609.html) which shows that we are very highly rated by over 500,000 customers, and our ratings are even higher than many cosmetics companies. We are sorry that the items have leaked and we have refunded the items in full. We hope this answers your questions and if you have any further queries, please feel free to contact us again. Kind Regards, Wilson | Customer Services- 3 reviews
Beware people!!!! Strawberry is not an authorised dealer for Estee Lauder
StrawberryNet is not an authorised dealer for Estee Lauder and StrawberryNet is unable to provide from where they source the Estee Lauder products.
- Product Quality
- Incentivised Review No
Dear EJJ,
Thank you for your email....
Read more Our website has been in operation for over 21 years and is based on providing high quality, genuine items at discount prices with worldwide shipping. We do not, have not and will not sell anything other than 100% genuine items. As per our website, we also guarantee the freshness of all our items and they are all covered by our money-back satisfaction guarantee. Customers who are less than satisfied with their purchase can return within 30 days for a full refund. We have been on TV in Australia, New Zealand, the US and other countries on programmes profiling our high quality service and recommending our site to viewers, and having ordered with us before I am sure you will be inclined to agree. You can also check out our ratings on Bizrate.com, an independent consumer guide (there is a link here: http://www.bizrate.com/ratings_guide/cust_reviews__mid--27609.html) which shows that we are very highly rated by over 500,000 customers, and our ratings are even higher than many cosmetics companies. We hope this answers your questions and if you have any further queries, please feel free to contact us again. Kind Regards, Wilson | Customer Services www.strawberrynet.comHi Wilson,
Just come clean. We are not here to listen to your long-winded tales. According to Estee Lauder, strawberryNet is not their reputable and authorised dealer. That means your Estee Lauder products must be counterfeits, period.
Hi
Please note we are a reseller not a distributor. However, we can guarantee all the products we sell are from authorized distributors
- 5 reviews
- 4 likes
misleading prices and freight charge
The advertised price of the shampoo I bought did not include GST and though they said it was freight free they then added about $5. They were still cheaper than other sites for this particular brand - this time! It pays to compare prices as the one you purchased from last time, who was at that time the cheapest, may now have become the dearest. That has been my experience over quite some years.
- Product Quality
- Incentivised Review No
- See all answers
Dear Tumbi,
Thank you for your message....
Read more Please note that for your order we offered free shipping for being Above AU$50.00. Due to the current worldwide transport situation, a 3.5% surcharge is applicable on all shipments. As for Taxes and duties effective from June 28, 2018, Australia's latest business legislation requires a GST to be applied on all orders at checkout. This GST is collected through the sale, instead of at the border. In compliance with this, Strawberrynet will add a 10% GST to all orders shipping to Australia. Please note that the GST is applied to orders inclusive of shipping. If you have any further queries, please do not hesitate to contact us again. Kind Regards, Wilson | Customer ServicesFind out how StrawberryNET compares to other Beauty Product Retailers
Know better, choose better.
Not Received
Ordered an expensive perfume with the knowledge that signature was required for delivery (as stated on strawberrynet). I would not have ordered if signature was not required. However, post service provided information that no signature was required and left in mail box where it was stolen. My emails have been ignored by strawberrynet since providing them information that required signature promise was false.
- Incentivised Review No
- Date PurchasedMarch 2022
Dear customer,
Thank you for your message....
Read more Please provide your ten digit StrawberryNET order number, the full name and email address used to place the order including the order date so we can check. Kind Regards, Wilson | Customer ServicesThird class service
Have been loyal customer for 5+ years but very disappointed with their customer service. They sent incorrect products but insisted they were correct. Even though there are separate listing of both products in their website, they won't even admit it. You are warned, bring your business elsewhere.
- Incentivised Review No
Dear customer,
Thank you for your message....
Read more Please provide your ten digit StrawberryNET order number, the full name and email address used to place the order including the order date so we can check. Kind Regards, Wilson | Customer Services2210309063
Dear Customer
Thank you for your message!...
Read more We are sorry to hear the product you had received were not what you had expected. Please return the products to us for a full refund. We will cover the return postage. Our CS team will send you an email with a new return address Kind Regards Jerry Chan- 4 reviews
- 1 like
Shiseido Products - Genuine but NOT Made in Japan
If you are expecting to buy "Made in Japan" Shiseido products, then this website is definitely not a good go.
Shiseido products from this website are from USA or France. Due to cosmetic regulations and manufacturing costs which would resulting a different in terms of texture/quality of products compare to those made in Japan. Therefore, suggest any consumers to think twice before placing orders through Strawberrynet.
- Incentivised Review No
- Date PurchasedMay 2021
Hi Jess,
If you would like to purchase and item from us and would like to know the manufacturing country, you are always welcome to reach out to us and provide the full name of the product so we can ...
Read morecheck this for you before you proceed with placing your order with us.Have been dealing with Strtawberrynet for a number of years and my latest experience was third world class
will never deal with Strawberrynet again - it was too difficult and what happened to free shipping would have got a better deal at Myers
- Product Quality
- Shipping
- See all answers
Hi Robyne,
Upon checking, you were not charged any shipping fee for your order 2111310367....
Read more In the meantime, should you have any other queries, please feel free to reach out to us by sending an e-mail to info@strawberrynet.com. Kind Regards, Bianca | Customer ServicesEstee lauder renutriv hand cream
Been purchasing about 4 tubes at over $100 each per year for about 12 yrs. Plus the odd other product. My latest delivery of hand cream is packaged differenty, as seen. But my point is, the quality of the product is now , I believe, inferior.
- Product Quality
- Incentivised Review No
- See all answers
Dear Patricia,
Thank you for your e-mail....
Read more So that we can further assist you please confirm the order number. In the meantime, if you have any further queries, please feel free to contact us again. Kind Regards, Wilson | Customer ServicesFind out how StrawberryNET compares to other Beauty Product Retailers
Know better, choose better.
- Verified
Strawberrynet.com is not authorised Shiseido retailer. Don’t buy from them!
Strawberrynet.com shipped a few “Shiseido” products to me, majority Made in France which cannot be a genuine products as ALL Shiseido products manufactured in Japan and Japan only!
Below is a response from an official Shiseido rep:
Strawberrynet.com is not an authorized retailer of Shiseido products and therefore we can not verify it is a genuine Shiseido Product. Our beauty and skincare are Japanese made.
Also, compare the official Shiseido site picture of one the products I bought with the actual product I received - what a counterfeit!
And I paid slightly less for products at strawberrynet.com than if I went with Mecca in Australia.
Stay away from strawberrynet.com
Hi Temater,
Thank you for your review!...
Read moreTo better assist you may we request providing us your order number? You may also contact our CS team for resolution of your case Our CS team's email is orders@strawberrynet.com Kind Regards, Wilson | Customer Services- Verified
Fake product - avoid buying from here.
I have been using this brand for years now. What I received was a fake product and I would avoid from buying here.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hi
Thank you for your review!...
Read more Our website has been in operation for over 21 years and is based on providing high quality, genuine items at discount prices with worldwide shipping. We do not, have not and will not sell anything other than 100% genuine items. As per our website, we also guarantee the freshness of all our items and they are all covered by our money-back satisfaction guarantee. Customers who are less than satisfied with their purchase can return within 30 days for a full refund. To better assist you may we request providing us your order number? You may also contact our CS team for resolution of your case Our CS team's email is orders@strawberrynet.com Kind Regards, Wilson | Customer ServicesReview collected in partnership with StrawberryNET
- Verified
Service with a click
love browsing the site, ordering is easy and I can always find what I am looking for.
Great service and delivery.
- Product Quality
- Shipping
- Return Claim MadeNo
Review collected in partnership with StrawberryNET
The reviewer stated that an incentive was offered for this review
Find out how StrawberryNET compares to other Beauty Product Retailers
Know better, choose better.
- Verified
Fats delivery and genuine products.
Wide range of choice and they are pretty priced. Products are genuine and it’s my third time I bought my regular skincare products there. Highly recommended.
- Product Quality
- Shipping
- Return Claim MadeNo
Review collected in partnership with StrawberryNET
The reviewer stated that an incentive was offered for this review
- Verified
I buy all my cosmetics at Strawberry net.
I can always rely on getting my orders in time and in excellent condition.The one time my order went missing I contacted Strawberry net and with in 10 days I received another. The first order eventually arrived two months afterwards which I returned to them.
- Product Quality
- Shipping
- See all answers
Review collected in partnership with StrawberryNET
- Verified
Easy, efficient online shopping.
Items I wanted were easy to find and reasonably priced.
Prompt shipping and goods arrived in perfect condition.
Great range of products in all areas.
- Product Quality
- Shipping
- See all answers
Review collected in partnership with StrawberryNET
Questions & Answers
Hello
I am Prachi Ghatole from India . I am cosmetic manufacturer in India and now want to sell our product on strawberrynet.com . so please help us that how we solve this issue .
Hi please contact us at info@strawberrynet.com on our website thank you
Wilson
Strawberrynet seem to care more about selling product than customer service according to our experience.
Strawberrynet sells expired products and their customer service is extremely poor. Beware
Can I please be refunded immediately this was an accidental purchase of a product I do not need.
Hi may we have your order number please?
Are you able to source Tsar Van Cleef products ?
TIA
Hi Laurence
Unfortunately, we are not able to source Tsar Van Cleef products...
Read more We only have the Van Cleef products https://www.strawberrynet.com/en-au/product-search/?searchField=Tsar%2520Van%2520Cleef%2520&d=Tsar%2520Van%2520Cleef%2520&isUTF=y Kind Regards Jerry ChanGet an answer from our members and StrawberryNET representatives
Details
Category | Online Shops and Beauty Product Retailers |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $50.00 |
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Dear customer,
Thank you for your message. Please inform your order number so we can further assist thank you....
Read more Kind Regards, Wilson | Customer Services