StrawberryNET

Ordered a bunch of expensive haircare and when it arrived it was nothing like what I buy in store. Asked two high profile hairdressers and they agreed - FAKE. Have contacted them twice to ask for a refund in two weeks - NO RESPONSE, but they have the audacity to send me spam marketing. Save your money.

Recent purchase of Shiseido Benefiance moisturisers currently selling on Strawberrynet for AUD $79. RRP is about $125 elsewhere. No apparent reason, just percentage discount from their usual $104, which is still cheaper than their usual. I didn't trust my gut and I received the most disgusting junk! I noticed the lid of one box opened but I let that go. Then one jar fell out of its box as I took it out of the shipping carton - that's when I got to see the disgusting inside of the box soiled with spillage and the jar covered in spillage. But the...

StrawberryNet is not an authorised dealer for Estee Lauder and StrawberryNet is unable to provide from where they source the Estee Lauder products.

The advertised price of the shampoo I bought did not include GST and though they said it was freight free they then added about $5. They were still cheaper than other sites for this particular brand - this time! It pays to compare prices as the one you purchased from last time, who was at that time the cheapest, may now have become the dearest. That has been my experience over quite some years.

Ordered an expensive perfume with the knowledge that signature was required for delivery (as stated on strawberrynet). I would not have ordered if signature was not required. However, post service provided information that no signature was required and left in mail box where it was stolen. My emails have been ignored by strawberrynet since providing them information that required signature promise was false.

Have been loyal customer for 5+ years but very disappointed with their customer service. They sent incorrect products but insisted they were correct. Even though there are separate listing of both products in their website, they won't even admit it. You are warned, bring your business elsewhere.

If you are expecting to buy "Made in Japan" Shiseido products, then this website is definitely not a good go.
Shiseido products from this website are from USA or France. Due to cosmetic regulations and manufacturing costs which would resulting a different in terms of texture/quality of products compare to those made in Japan. Therefore, suggest any consumers to think twice before placing orders through Strawberrynet.

will never deal with Strawberrynet again - it was too difficult and what happened to free shipping would have got a better deal at Myers

Been purchasing about 4 tubes at over $100 each per year for about 12 yrs. Plus the odd other product. My latest delivery of hand cream is packaged differenty, as seen. But my point is, the quality of the product is now , I believe, inferior.

Strawberrynet.com shipped a few “Shiseido” products to me, majority Made in France which cannot be a genuine products as ALL Shiseido products manufactured in Japan and Japan only!
Below is a response from an official Shiseido rep:
Strawberrynet.com is not an authorized retailer of Shiseido products and therefore we can not verify it is a genuine Shiseido Product. Our beauty and skincare are Japanese made.
Also, compare the official Shiseido site picture of one the products I bought with the actual product I received - what a counterfeit!
And I paid slightly less for products at strawberrynet.com than if I went with Mecca in Australia.
Stay away from strawberrynet.com

I have been using this brand for years now. What I received was a fake product and I would avoid from buying here.

love browsing the site, ordering is easy and I can always find what I am looking for.
Great service and delivery.

Wide range of choice and they are pretty priced. Products are genuine and it’s my third time I bought my regular skincare products there. Highly recommended.

I can always rely on getting my orders in time and in excellent condition.The one time my order went missing I contacted Strawberry net and with in 10 days I received another. The first order eventually arrived two months afterwards which I returned to them.

Items I wanted were easy to find and reasonably priced.
Prompt shipping and goods arrived in perfect condition.
Great range of products in all areas.