StrawberryNET

StrawberryNET

 Verifiedstrawberrynet.com
4.4

3,455 reviews · Statistics

PositivevsNegative
87% · 2,999293 · 8%
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Return Claim MadeYes (16) · No (257)
Product Quality
4.3 (244)
Shipping
4.4 (182)
See the Best Beauty Product Retailers in 2024 as rated by Australians on ProductReview.com.au.

Reviews

3,455 reviews
Anne
Anne
 

No customer service. Cannot unsubscribe

Have tried to unsubscribe ten times over four weeks but still get advertising emails almost daily. Show details
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Alice L
Alice LQLDSouth East Queensland, QLD10 posts
 

Need to do your research, can usually get great bargains during special sale events!

Original price can be high with regular discount to drop down to fairly good price (but not crazy price yet). I usually wait until the special sale events, eg. Mother's Day, Black Friday, Boxing Day... etc for super good deals. I don't buy product that I haven't used, it's always the ones I had used before so I know the brand well. Product packaging can be different from the ones sell in Australia because I think some are sourced from overseas. Show details ·  1
Product Quality
Shipping
Caitlin M
Caitlin MQLDSouth East Queensland, QLD6 posts
 
Product Quality
Shipping
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LMD
LMD4 posts
 

Fresh cosmetics...really? Buyer beware!

Today I received my Elizabeth Arden visible difference refining moisture cream. The colour is more creamier than my current one which is running out and it smells a bit like cat pee. Strawberry net say their products are fresh. I checked the production date on checkfresh.com. The 'fresh' product I received had a production date of 02-03-22 so its already 1 year, 7 months old (at 09.10.23). Add on 12 mths expiry from when I open it and it will be 31mths. With a shelf life of 3 years (36 mths) half of that was gone when I received my product. Not what I would call fresh. Show details
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Jessie G.
Jessie G.NSWSydney, NSW
  Verified

Money taken but no products received

There was an issue with one order so I was offered a discount on a second order to apologise for the first issue. But now $260 AUD has been taken from my account by Strawberry.net but at the same time Strawberry.net cancelled my order. Currently in the tedious process of disputing this payment. Would not recommend, really poor customer experience leading to wasted time and long dispute process. Show details
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Lilas Le
Lilas LeNSWSydney, NSW2 posts
  Verified
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Neg P.
Neg P.2 posts
 

Obstructive and unauthorized

This company is not an authorised retailer of skinceuticals products. When confronted about this and asked for a return and refund they were obstructive and would not facilitate my request. Show details
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Beauty enthusiast
Beauty enthusiast
 

Don’t do it

Items sold here are well above the retail price you could get from an authorised seller or even in store. Something seems shady. This refers to the Australian market, don’t waste your money here and shop elsewhere.
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Jenny
JennyVICGreater Melbourne (Metropolitan), VIC
 

Broken perfume atomiser

I bought a bottle of LOEWE AGUA from StrawberryNET and I'm only about a third of a way through the bottle and the atomiser has completely broken - I guess there's some kind of a spring mechanism which makes it pump up and down - and this has failed. Apparently it's just bad luck! I would happily remove the top and just use it like a dab-on but I can't. What a waste of money. I wonder if they're cheap because they buy product that's not faulty from the supplier. Either way, I'm pretty disappointed. ⭐ Show details
Product Quality
Shipping
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Disappointed
Disappointed14 posts
 

Fake products and no service

Ordered a bunch of expensive haircare and when it arrived it was nothing like what I buy in store. Asked two high profile hairdressers and they agreed - FAKE. Have contacted them twice to ask for a refund in two weeks - NO RESPONSE, but they have the audacity to send me spam marketing. Save your money.
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Chynna L
Chynna LQLDSouth East Queensland, QLD
 
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EJJ
EJJSydney11 posts
 

Beware people!!!! Strawberry is not an authorised dealer for Estee Lauder

StrawberryNet is not an authorised dealer for Estee Lauder and StrawberryNet is unable to provide from where they source the Estee Lauder products.
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Tumbi
TumbiNSWCentral Coast, NSW11 posts
 

misleading prices and freight charge

The advertised price of the shampoo I bought did not include GST and though they said it was freight free they then added about $5. They were still cheaper than other sites for this particular brand - this time! It pays to compare prices as the one you purchased from last time, who was at that time the cheapest, may now have become the dearest. That has been my experience over quite some years. Show details
Product Quality
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Kas
Kas2 posts
 

Not Received

Ordered an expensive perfume with the knowledge that signature was required for delivery (as stated on strawberrynet). I would not have ordered if signature was not required. However, post service provided information that no signature was required and left in mail box where it was stolen. My emails have been ignored by strawberrynet since providing them information that required signature promise was false. Show details
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arufuredo
arufuredo2 posts
 

Third class service

Have been loyal customer for 5+ years but very disappointed with their customer service. They sent incorrect products but insisted they were correct. Even though there are separate listing of both products in their website, they won't even admit it. You are warned, bring your business elsewhere.
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Questions & Answers

Beatrice Eliza
Beatrice Eliza

I've just received my La Mer eye concentrate cream and it says on the jar and the box made in UK BUT it says online that La Mer is manufactured in Germany. Have I paid a lot of money for a knock off. I am very distressed.

Disappointed
Disappointed  

You could take it to a department store and ask them if it's genuine. Compare it to what they have in the department store.

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EJJ
EJJ  
Belsa Herbals
Belsa Herbals

Hello
I am Prachi Ghatole from India . I am cosmetic manufacturer in India and now want to sell our product on strawberrynet.com . so please help us that how we solve this issue .

StrawberryNET
StrawberryNET   DM   

Hi please contact us at info@strawberrynet.com on our website thank you Wilson

Disappointed
Disappointed  

Strawberrynet seem to care more about selling product than customer service according to our experience.

EJJ
EJJ  

Strawberrynet sells expired products and their customer service is extremely poor. Beware

Madison Freebody
Madison Freebody

Can I please be refunded immediately this was an accidental purchase of a product I do not need.

StrawberryNET
StrawberryNET   DM   

Hi may we have your order number please?

See all StrawberryNET questions

Details

CategoryOnline Shops and Beauty Product Retailers
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60
Types of Products OfferedBody Care, Fragrance, Hair, Make-up, Oral Care and Skin Care
Awards 2018
Visit official website

Contact info for StrawberryNET

Extra Information

Oz Hair & Beauty
My Hair Care & Beauty
Cosmetic Capital
Pump Haircare
Feeling Sexy

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