3,455 reviews
- See all
Reviews
No customer service. Cannot unsubscribe
Have tried to unsubscribe ten times over four weeks but still get advertising emails almost daily. Show detailsNeed to do your research, can usually get great bargains during special sale events!
Original price can be high with regular discount to drop down to fairly good price (but not crazy price yet). I usually wait until the special sale events, eg. Mother's Day, Black Friday, Boxing Day... etc for super good deals. I don't buy product that I haven't used, it's always the ones I had used before so I know the brand well. Product packaging can be different from the ones sell in Australia because I think some are sourced from overseas. Show details · 1Pretty sure they’re dodgy
I bought two skin products. One from Clinique came in a box with a manufacturing date of mid-2022, which worried me. I’ll be going into a department store to compare but it doesn’t seem like the usual quality.I’m really worried about the other product - L’Occitane. It’s just a bottle so I have no way to know if it’s tampered with. It’s not working at all the way the product has worked on my skin in the past.
I’m really upset - I saved a long time to “treat myself” to some high-end skin care, thought I’d found a bargain so I could keep some o... Read moref my savings, & now I’ve lost all that money (a lot for me!) & have quite likely unusable products. Please do what I should have done - do your homework about a discount site AND be prepared to save a little longer & spend more if you want good quality.
Hi Caitlin, On behalf of StrawberryNET, thank you for your feedback... Read more
. We are sorry to learn about the problem you had with the Clinique Dramatically Different Moisturising Gel - Combination Oily to Oily (With Pump) 125ml/4.2oz. We have been in operation for over 21 years and is based on providing high quality, genuine and original items at discount prices with worldwide shipping. We do not, have not and will not sell anything other than 100% genuine items. We guarantee the freshness of all our items and they are all covered by our money-back satisfaction guarantee. Customers who are less than satisfied with their purchase can return within 30 days for a full refund. Kindly send us a photo of the item showing the expiration date by email along with the delivery note so we can check this. You may send your email to info@strawberrynet.com quoting your order number. We look forward to hearing from you. Kind Regards, StrawberryNET Customer ServicesFresh cosmetics...really? Buyer beware!
Today I received my Elizabeth Arden visible difference refining moisture cream. The colour is more creamier than my current one which is running out and it smells a bit like cat pee. Strawberry net say their products are fresh. I checked the production date on checkfresh.com. The 'fresh' product I received had a production date of 02-03-22 so its already 1 year, 7 months old (at 09.10.23). Add on 12 mths expiry from when I open it and it will be 31mths. With a shelf life of 3 years (36 mths) half of that was gone when I received my product. Not what I would call fresh. Show detailsDear Valued Customer,, Thank you for your feedback... Read more
. We are sorry to learn that the product received is not what you have expected. At Strawberrynet, we strive to provide our customers with the highest quality products, and it is disheartening to learn that the product you received did not meet your expectations in terms of freshness. To resolve this matter promptly, we kindly request that you provide us with the following details: 1. Order ID: [Order ID] 2. Date of Receipt: [Date when the product was received] Additionally, if possible, please provide us with any relevant details or photographs that can help us better understand the issue you encountered. You can send us email at info@strawberrynet.com and our Customer Service Team will assist you. We value your satisfaction as our customer, and we appreciate your patience and understanding as we address this matter. Once again, we sincerely apologize for the inconvenience caused. We remain committed to providing you with the best possible experience and look forward to restoring your trust in our products. Thank you for bringing this matter to our attention. Kind Regards, Customer Services StrawberrynetMoney taken but no products received
There was an issue with one order so I was offered a discount on a second order to apologise for the first issue. But now $260 AUD has been taken from my account by Strawberry.net but at the same time Strawberry.net cancelled my order. Currently in the tedious process of disputing this payment. Would not recommend, really poor customer experience leading to wasted time and long dispute process. Show detailsHi Jessie, Thank you for your feedback... Read more
. We regret that your order with us has been cancelled due to a system error. Our system encountered an unexpected error during the processing of your order, which resulted in the cancellation. We understand that this is disappointing, and we assure you that we are taking immediate steps to rectify the issue and prevent such errors from occurring in the future. Rest assured that you have not been charged for the cancelled order. The pending charge you see in your account is probably the pre authorized amount that was held by your bank waiting to be paid to us. This will reverse by your bank to your account. If this amount has not been reverse, please contact your bank directly as we regret we're unable to inquire on your behalf. If you have any further questions or concerns regarding this cancellation or any other matter, please do not hesitate to contact our customer support team at info@strawberrynet.com. Once again, we sincerely apologize for the inconvenience caused. We appreciate your understanding and look forward to serving you better in the future. Kind Regards, Strawberrynet Customer ServiceTotally a scam
I bought 3 products from there website and they were delivered to the post office without inaccurate information about the tracking number. When I contacted them about the lost parcel they responded but didn’t resolve it at all. I just accidentally came to the post and staff over there told me about the parcel that I didn’t know it’s arrived. I opened the box the check the products, one of them is defective and I require a replacement or refund. It tooks them more than 3 days to respond to me that I have to return the defective product without ... Read moreopening or using it. What the crap, what is more ridiculous is that they require me to pay the return cost to post office from Australia to Hongkong. That’s the most ridiculous thing I’ve ever heard since I started buying thing online. I’m not sure others buyers from them got this same issue. But they’re totally scam, so please consider buying any products from them.Thank you for your feedback. We are sorry to learn about the problem you had with your order... Read more
. Kindly be informed that an email notification is usually sent to your email with shipping information and tracking number once the order has been shipped. We are sorry if you missed this. We have reviewed your case and we see that you have already been refunded for the item you had an issue with. Please kindly wait for the refund to reflect on your payment account. We sincerely apologise for any inconvenience caused. If you have other enquiries, please do not hesitate to contact us again. Kind Regards, StrawberryNET Customer Services (2380502904)Obstructive and unauthorized
This company is not an authorised retailer of skinceuticals products. When confronted about this and asked for a return and refund they were obstructive and would not facilitate my request. Show detailsHi Neg, Thank you for your feedback... Read more
. Although we are not authorized distributor of Skin ceuticals products, please rest assured that we do source our products from actual authorized sellers. To compare the product you have received from us, please refer to the product link on Skin Ceuticals website https://www.skinceuticals.com.hk/en/Cleansers/Simply-Clean/p3020.aspx We understand that ensuring the authenticity of the products you purchase is of utmost importance. Here at Strawberrynet, we are committed to offering only genuine, high-quality products to our valued customers. To guarantee that we provide authentic products, we have implemented the following measures: Trusted Suppliers: We source our products only from verified and reputable suppliers who have a proven track record of delivering genuine items. Quality Control: Each product undergoes a thorough inspection process to ensure it meets our high standards. Our quality control team checks for any signs of counterfeit or imitation products before they are listed on our website. Secure Packaging: We take extra care in packaging our products to preserve their authenticity and prevent any tampering during transit. Transparent Communication: We provide detailed product descriptions and images to help you make informed decisions about your purchases. If you have any questions or concerns, our customer support team is always ready to assist you. Money-Back Guarantee: If you are not satisfied with your purchase or suspect that you have received a counterfeit product, please contact our customer support team immediately. We offer a hassle-free return policy and will ensure that you receive a full refund. Our customer service team has already replied to your email on how to return your purchase to us for a full refund. Your trust and satisfaction are our top priorities. Shop with confidence, knowing that we are dedicated to providing you with authentic products at the best possible prices. If you have any further concerns or require assistance, please do not hesitate to reach out to our customer support team at info@strawberrynet.comDon’t do it
Items sold here are well above the retail price you could get from an authorised seller or even in store. Something seems shady. This refers to the Australian market, don’t waste your money here and shop elsewhere.Thank you for your feedback. We wanted to take a moment to address some concerns that have been brought to our attention regarding our prices. We want to assure you that we are committed to offering h... Read more
igh-quality products and services at a fair price. Our prices are reflective of the value we provide to our customers, including our outstanding customer service and commitment to excellence. We strive to keep our prices as competitive as possible while still maintaining our commitment to quality and service.Broken perfume atomiser
I bought a bottle of LOEWE AGUA from StrawberryNET and I'm only about a third of a way through the bottle and the atomiser has completely broken - I guess there's some kind of a spring mechanism which makes it pump up and down - and this has failed. Apparently it's just bad luck! I would happily remove the top and just use it like a dab-on but I can't. What a waste of money. I wonder if they're cheap because they buy product that's not faulty from the supplier. Either way, I'm pretty disappointed. ⭐ Show detailsDear Jenny, Good day! We are sorry to hear that you have experienced an issue with the atomizer of your LOEWE AGUA bottle purchased from StrawberryNET. We understand that this can be frustrating and w... Read more
e apologize for any inconvenience caused. It's understandable to feel disappointed when a product you purchased does not meet your expectations. However, it's important to note that the price of a product does not necessarily reflect its quality or whether it is faulty or not. StrawberryNET is a reputable online retailer that offers a wide range of products from various brands, including LOEWE AGUA. In addition, to provide our customers with peace of mind, we offer a warranty on most of the products we sell. Our warranty covers manufacturing defects and other issues that may arise with the product within a specified period after the purchase. In case of a warranty claim, we encourage our customers to contact us so that we can assess their claim and work towards a resolution that meets their satisfaction. We are sorry for any inconvenience. If you have any further queries, please feel free to contact us.Fake products and no service
Ordered a bunch of expensive haircare and when it arrived it was nothing like what I buy in store. Asked two high profile hairdressers and they agreed - FAKE. Have contacted them twice to ask for a refund in two weeks - NO RESPONSE, but they have the audacity to send me spam marketing. Save your money.Dear customer, Thank you for your message. Please inform your order number so we can further assist thank you... Read more
. Kind Regards, Wilson | Customer ServicesNo way "genuine" "quality" Shiseido products arrive in disgusting state which scream fake junk
Recent purchase of Shiseido Benefiance moisturisers currently selling on Strawberrynet for AUD $79. RRP is about $125 elsewhere. No apparent reason, just percentage discount from their usual $104, which is still cheaper than their usual. I didn't trust my gut and I received the most disgusting junk! I noticed the lid of one box opened but I let that go. Then one jar fell out of its box as I took it out of the shipping carton - that's when I got to see the disgusting inside of the box soiled with spillage and the jar covered in spillage. But the... Read more jar was in tact so where did the mess come from? I inspected other jars and one after another after another they were all soiled. I complained with absolute disgust. First response was claim they sell quality genuine products. I sent photos, she claimed not to received them. I sent again. I demanded my money back - twice. Another staff gave return instructions per refund policy if I am unsatisfied. NO ACKNOWLEDGEMENT of junk sold to me, NO INTEREST to investigate, NO EXPLANATION how and why. Looks like they know exactly what they are selling. Also their products have no batch numbers - I compared to some I bought locally at Mecca.Dear Chynna , Thanks for your e-mail... Read more
. Our website has been in operation for over 21 years and is based on providing high quality, genuine items at discount prices with worldwide shipping. We do not, have not and will not sell anything other than 100% genuine items. As per our website, we also guarantee the freshness of all our items and they are all covered by our money-back satisfaction guarantee. Customers who are less than satisfied with their purchase can return within 30 days for a full refund. We have been on TV in Australia, New Zealand, the US and other countries on programmes profiling our high quality service and recommending our site to viewers, and having ordered with us before I am sure you will be inclined to agree. You can also check out our ratings on Bizrate.com, an independent consumer guide (there is a link here: http://www.bizrate.com/ratings_guide/cust_reviews__mid--27609.html) which shows that we are very highly rated by over 500,000 customers, and our ratings are even higher than many cosmetics companies. We are sorry that the items have leaked and we have refunded the items in full. We hope this answers your questions and if you have any further queries, please feel free to contact us again. Kind Regards, Wilson | Customer ServicesBeware people!!!! Strawberry is not an authorised dealer for Estee Lauder
StrawberryNet is not an authorised dealer for Estee Lauder and StrawberryNet is unable to provide from where they source the Estee Lauder products.Dear EJJ, Thank you for your email... Read more
. Our website has been in operation for over 21 years and is based on providing high quality, genuine items at discount prices with worldwide shipping. We do not, have not and will not sell anything other than 100% genuine items. As per our website, we also guarantee the freshness of all our items and they are all covered by our money-back satisfaction guarantee. Customers who are less than satisfied with their purchase can return within 30 days for a full refund. We have been on TV in Australia, New Zealand, the US and other countries on programmes profiling our high quality service and recommending our site to viewers, and having ordered with us before I am sure you will be inclined to agree. You can also check out our ratings on Bizrate.com, an independent consumer guide (there is a link here: http://www.bizrate.com/ratings_guide/cust_reviews__mid--27609.html) which shows that we are very highly rated by over 500,000 customers, and our ratings are even higher than many cosmetics companies. We hope this answers your questions and if you have any further queries, please feel free to contact us again. Kind Regards, Wilson | Customer Services www.strawberrynet.commisleading prices and freight charge
The advertised price of the shampoo I bought did not include GST and though they said it was freight free they then added about $5. They were still cheaper than other sites for this particular brand - this time! It pays to compare prices as the one you purchased from last time, who was at that time the cheapest, may now have become the dearest. That has been my experience over quite some years. Show detailsDear Tumbi, Thank you for your message... Read more
. Please note that for your order we offered free shipping for being Above AU$50.00. Due to the current worldwide transport situation, a 3.5% surcharge is applicable on all shipments. As for Taxes and duties effective from June 28, 2018, Australia's latest business legislation requires a GST to be applied on all orders at checkout. This GST is collected through the sale, instead of at the border. In compliance with this, Strawberrynet will add a 10% GST to all orders shipping to Australia. Please note that the GST is applied to orders inclusive of shipping. If you have any further queries, please do not hesitate to contact us again. Kind Regards, Wilson | Customer ServicesNot Received
Ordered an expensive perfume with the knowledge that signature was required for delivery (as stated on strawberrynet). I would not have ordered if signature was not required. However, post service provided information that no signature was required and left in mail box where it was stolen. My emails have been ignored by strawberrynet since providing them information that required signature promise was false. Show detailsDear customer, Thank you for your message... Read more
. Please provide your ten digit StrawberryNET order number, the full name and email address used to place the order including the order date so we can check. Kind Regards, Wilson | Customer ServicesThird class service
Have been loyal customer for 5+ years but very disappointed with their customer service. They sent incorrect products but insisted they were correct. Even though there are separate listing of both products in their website, they won't even admit it. You are warned, bring your business elsewhere.Dear customer, Thank you for your message... Read more
. Please provide your ten digit StrawberryNET order number, the full name and email address used to place the order including the order date so we can check. Kind Regards, Wilson | Customer ServicesQuestions & Answers
I've just received my La Mer eye concentrate cream and it says on the jar and the box made in UK BUT it says online that La Mer is manufactured in Germany. Have I paid a lot of money for a knock off. I am very distressed.
You could take it to a department store and ask them if it's genuine. Compare it to what they have in the department store.
Dear Beatrice , Thank you for your e-mail. Please let us know your order number so that we can further assist.
As you may be aware, we source our products from suppliers around the world. As such we ... Read more
are able to obtain items from several markets around the world. Some companies who sell items in several different markets sometimes make small changes to their products in order to better suit that particular market. Therefore an item of a particular brand may vary slightly from country to country. For example a product sold in Japan may differ slightly in colour or formulation to the same item sold in the USA or the manufacturing country might be different too. The changes are normally very small and will not greatly affect the performance of any particular product, so the product can still be used by those people more used to the item as it appears in their local market. We do guarantee that all items sold are 100% genuine and are covered by our total satisfaction guarantee. We hope this answers you queries and if there is anything further you require, please feel free to contact us again. Kind Regards, Wilson | Customer ServicesBeatrice,
I bought Estee Lauder from Strawberrynet and the official Estee Lauder would not accept it for a refund when the product I bought from Strawberrynet gave me skin rash. I learnt it through th... Read more
Hello
I am Prachi Ghatole from India . I am cosmetic manufacturer in India and now want to sell our product on strawberrynet.com . so please help us that how we solve this issue .
Hi please contact us at info@strawberrynet.com on our website thank you Wilson
Strawberrynet seem to care more about selling product than customer service according to our experience.
Strawberrynet sells expired products and their customer service is extremely poor. Beware
Can I please be refunded immediately this was an accidental purchase of a product I do not need.
Hi may we have your order number please?
Details
Category | Online Shops and Beauty Product Retailers |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $60 |
Types of Products Offered | Body Care, Fragrance, Hair, Make-up, Oral Care and Skin Care |
Awards | 2018 |
Contact info for StrawberryNET
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Anne, Thank you for your feedback... Read more
. We are sorry that you're still receiving our promotion emails. Kindly forward us the latest promotion email received at info@strawberrynet.com so we can pass this to our relevant team to fix the problem. Please also note that our Customer Service is always available via Live Chat from 9:00am to 8:00pm from Monday to Sunday. You can also send inquiry on the below link : https://www.strawberrynet.com/en-AU/customer-service/contact-details We apologize for the inconvenience caused. Kind Regards, Customer Services Strawberrynet