??!

Reviews

4.9

1,131 reviews
5
(1,079)
4
(21)
3
(4)
2
(4)
1
(23)
  • Product Quality
    5.0 (808)
  • Return Claim MadeYes (37) · No (850)
  • Shipping
    4.9 (616)
  • Customer Service
    5.0 (4)
Previous
Next

Terrific

published

Great range, excellent pricing, fast delivery and awesome customer service. Easy to find what i wanted and quailty outstanding. Will be a return customer for sure. Incorrect product sent and have been notified in the same day to keep the incorrect and they will resend correct product. Win/Win!

Product Quality
Shipping
Return Claim MadeYes
Date PurchasedSeptember 2020
See all answers

Arrived to New Zealand in 12 working days

published

My fanola shampoo arrived, thank you! Just a tad annoyed that the lid for my shampoo was broken, but I can’t complain since I got it for an awesome price. Thank you :)

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedSeptember 2020
See all answers
Pauline

PaulineSouthwest, VIC

Exceptional Customer Service!

published

I have been purchasing from Oz Hair & Beauty for some time. I have rarely had to contact Customer Service, but due to a small glitch on the site I had to contact them today. Jessie answered my call and was exceptional to say the least. She was very friendly and helpful. She resolved my issue very promptly and rang me back within a very short time to let me know. Then she also followed up with an email.
This is definitely the reason why I will stick with this company and recommend them to family and friends. Thank you Jessie!

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedSeptember 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
Beauty Product Retailers

Find out how Oz Hair & Beauty compares to other Beauty Product Retailers

Know better, choose better.

Compare all
Milly M.

Milly M.Sydney, NSW

Quick and easy to order,great customer service!!

published

My order came quickly,very excited for my new products!! Excelent Customer service!!!Any issues they glad to help!!! Very responsive,very helpfull. Will order from them again soon. The best online store!! Thank you!!!

Shipping
Date PurchasedSeptember 2020
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
Kayleigh

KayleighIllawarra, NSW

  • 3 reviews
  • 1 like

Amazing!

published

I ordered on a Thursday before 12pm and it was delivered the next morning! First time ordering with them and found their prices to be very competitive and also loved that they’re on Qantas Mall so can earn some points while saving money!
Very impressed and looks like this will be my new place to shop for everything hair and beauty! Thanks guys!

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedSeptember 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
Ebony S.

Ebony S.Perth, WA

Great products, even better customer service

published

I bought the olaplex no. 3 (sold out in most other stores) and Gama iQ hair dryer. The olaplex seems legitimate and has helped my hair recover from mild bleaching/heat damage. The Gama IQ hairdyer is fantastic for my curly hair and carpal tunnel. SO light and works quick to dry my curls with little damage. I had a broken part on the dryer which the customer service were very quick to sort out a replacement part for me. Fantastic service and would shop with them again

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedAugust 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
R A.

R A.Greater Melbourne (Outer), VIC

Amazing Customer Service And Great Products !!

published

I just want to thank you for the best service ever.. I have always gone with Oz hair & beauty for amazing products for my hair but also the great service I receive. I put an order this morning and it already has been shipped this is fantastic news. Thank youuu for the greatest costumer service and amazing hair products at great prices !!!!

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedSeptember 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

The only online store I trust 100%

published

So many follow up notification emails after ordering products, knew exactly what was going on with my products once despatched and customer service (esp Dominique) is so quick to assist all queries!

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedSeptember 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
Ancita

AncitaGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Excellent

published

This a fantastic hair dryer, I highly recommend it.
I had the twinturbo 2600 previously and it lasted me 12 years!!
Customer service was amazing too, tracking the product along with you to make sure it reached safely.

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedSeptember 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
Beauty Product Retailers

Find out how Oz Hair & Beauty compares to other Beauty Product Retailers

Know better, choose better.

Compare all
Jens R.

Jens R.Greater Melbourne (Inner), VIC

Damaged item, instant replacement

published

I ordered some items online and when I received the box, I noticed one of the eyeshadow palettes had been damaged in transit. I emailed a photo of the damaged product and Dominique instantly replied and before I knew it had dispatched a replacement. So happy with the quality and service of Oz Hair & Beauty - I will continue to buy from them!

Product Quality
Shipping
Return Claim MadeYes
Date PurchasedSeptember 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Broken item

published

I received my order and my glasshouse candle was broken. I emailed immediately and within 24hrs received a reply from Jess. My issue was dealt with quickly and professionally and new item has Already been posted out to me express post! Great efficient friendly customer service. Very happy customer

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedSeptember 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
Shannon

ShannonCentral Highlands and Goldfields, VIC

  • 9 reviews
  • 14 likes

Amazing customer service

published

I had some trouble with Australia post delivering my order, contacted Oz Hair & Beauty & they went out of there way to help. Received parcel & very happy thank you! Great quality.

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedAugust 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Amazing customer service

published

This was my first time using Oz Hair and Beauty. I received a different shampoo to what I had ordered and Dominique from the customer service team was lovely and super quick to resolve the issue! Super happy with the customer service and shipping to NZ was extremely quick, will definitely be shopping again. Thank you Dominique! :)

Product Quality
Shipping
Return Claim MadeYes
Date PurchasedSeptember 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

The reviewer stated that an incentive was offered for this review

Customer service

published

We purchased a conditioner online and when we used it, it had a strange smell, I sent an email and photos to Oz Hair and they were able to check that it was a faulty batch and replaced it right away.

Product Quality
Shipping
Return Claim MadeYes
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

The reviewer stated that an incentive was offered for this review

JO MADISON

JO MADISONGreater Melbourne (Metropolitan), VIC

  • 3 reviews

best customer service in australia!!!!!!

published

my kerastase hair oil bottle was cracked in transit. lost the whole contents.
i contacted hair and beauty and told them of my dilema, and without a pause, customer service sent me a new bottle by express mail, that arrived in perfect condition!!!!!!
above and beyond in truly amazing [ and very rare] customer service to me.
love love love oz hair and beauty .xxxxxxxx

Product Quality
Shipping
Return Claim MadeYes
Date PurchasedSeptember 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
Beauty Product Retailers

Find out how Oz Hair & Beauty compares to other Beauty Product Retailers

Know better, choose better.

Compare all
Barbara Moran

Barbara MoranSydney, NSW

Excellent customer service

published

I received my candle order within a couple of days of placing my order but when I opened the box one of the candles was broken.I emailed a photo and within 24 hours I received a brand new candle without any fuss or cost.very impressed and would definitely use them again

Product Quality
Shipping
Return Claim MadeYes
Date PurchasedSeptember 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Outstanding Customer Service

published

I have been purchasing from Oz Hair & Beauty for a while now. with great results They have a fabulous range of products and promotions and the customer service is outstanding. Shout out to Jessie who assisted me today with a very minor hiccup with my order, she is a wonderful Beauty Expert. 5 star communication and customer service is excellent, I'm telling everyone I know how fabulous Oz is to do business with. Im a happy customer, thank you!!

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedSeptember 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Great to deal with!

published

Great products, great customer service and fast shipping.
Jessie was amazing, she went above and beyond to ensure a mix up with my online order was rectified quickly.
Will definitely be using and recommending Hair and Beauty for future purchases.

Return Claim MadeYes
Date PurchasedSeptember 2020
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Amazing service, quality products, super fast delivery

published

I can't recommend Oz Hair & Beauty highly enough - especially the customer service (shout out to Dominique who graciously fixed up my login issues!). Good customer service is extremely hard to find these days so she is worth a special mention :) Shipping is also impressively fast - even wth the current COVID issues. Prices are also really competitive for genuine products. Five stars.

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedSeptember 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
beth

bethGreater Melbourne (Metropolitan), VIC

Excellent customer service, quick response and turnaround

published

The customer service has been fantastic. Products received quickly after ordering. I had one item which was incorrect. Rose was really responsive and provided excellent support and resolved the issue in a timely and professional manner. Products are reasonably priced and great range.

Product Quality
Return Claim MadeNo
Date PurchasedAugust 2020
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
Page 1 of 57

Questions & Answers

Great

Greatasked

Oz Hair & Beauty

Where do you source your creed fragrances?, are they genuine?

1 answer
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Hi there,
Yes I can confirm all of our products are 100% genuine.
If you have any other questions please do not hesitate to contact us on enquiries@ozhairandbeauty.com

Jacqueline L.

Jacqueline L.asked

Oz Hair & Beauty

Hi I would like to know how the bottle of lux oil comes? Mine wasn't sealed and I found that strange because just about everything is. The 2 - 1 litre sham/conditioners were sealed so it made me feel to enquire.

1 answer
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Hi Jacqueline, I can see that you have sent an email to our enquiries email address regarding your new products so I will send further information by replying to your email. :)

Candy P.

Candy P.asked

Oz Hair & Beauty

Why is my parcel not shipped yet ?

1 answer
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Hi Candy,
If you can please send us an email to enquiries@ozhairandbeauty.com with your order number or the name that this order was placed under we will be able to look into this for you

Get an answer from our members and Oz Hair & Beauty representatives

Other Beauty Product Retailers


ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.