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Reviews

(977)
(20)
(3)
(3)
(20)
  • Product Quality
    5.0 (725)
  • Return Claim MadeYes (22) · No (775)
  • Shipping
    4.9 (543)
  • Customer Service
    5.0 (3)


Ruth Melbourne

Ruth MelbourneGreater Melbourne (Inner), VIC

Exceptional Customer Service

published

Exceptional customer service!
Emailed query early this morning and received response by lunch and all sorted.
Love the ‘Pure’ Miracle Renew range and do yourself a favour and try the Sacred Mask! Hair never felt and looked so healthy, shiny and soft !
Thank you Oz Hair and Beauty

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedJanuary 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Hi Ruth,
Thank you for your kind words.
We LOVE those products too as they give such great results!
Enjoy your new products & we hope to treat you again soon xx


Jess

JessMetropolitan Adelaide, SA

  • 11 reviews

Very slow shipping

published

Ive had issues with shipping twice. Waiting nearly a mth both times. I wrote on their FB page and got a fast reply. They have sorted the issue out, I ordered a third time and postage was heaps better I had my item within a week. I'm glad I gave them a 3rd chance, they do have a great product range and very affordable prices / deals

Product Quality
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
Rach

RachGreater Melbourne (Inner), VIC

Number one Haircare supplies

published

I only buy from Oz hair and beauty. Love their range of products and fast postage.
Website is really easy to navigate and easy checkout. Will be back again for sure.

Return Claim MadeNo
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Thank you for the positive vibes! Its so awesome to hear that you love our website too :)

The reviewer stated that an incentive was offered for this review

Rebecca L

Rebecca LSydney, NSW

  • 2 reviews

Amazing!

published

Amazing range of products and website was super easy to order through. Love the free shipping for orders over $50. Will definitely order again :) customer service team were very quick to respond.

Product Quality
Return Claim MadeNo
Date PurchasedFebruary 2020
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Thank you Rebecca!! We also have our Monthly Promotions page so be sure to check that out when ordering :)
https://www.ozhairandbeauty.com/pages/january-promotions?top=promotions
Have a great week xx


Mariann B.

Mariann B.Sydney, NSW

Excellent service

published

Upon being in touch with the staff at Ozhair with my inquiry, they were so helpful. They not only helped me with what I needed but went above and beyond to make sure I was sorted. Thank you!

Product Quality
Return Claim MadeYes
Date PurchasedJanuary 2020
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Glad to hear you had an awesome experience with us at Oz Hair & Beauty.. Thank you for the kind words <3


Simple and Quick Experience

published

I was highly satisfied with the online store experience, as it was super easy to find the products I was searching for and order them quickly. I was browsing through the site on the go as well and was still able to easily find what I was looking for which shows just how simple the site is! I'm really happy with the products I've purchased and will definitely be making some repeat purchases soon!

Product Quality
Return Claim MadeNo
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Thank you Andrea. Glad to hear you love your new products that you can add to your personal Hair & Beauty collection xx


Tess

Tess

  • 3 reviews

Love!

published

My favourite site to shop all my hair and beauty products. Such fast delivery and have such a good range of products. Really enjoying the 18 in 1 shampoos and conditioners plus their leave in treatment.

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedDecember 2019
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Tess - thank you for leaving such a lovely review. xxx


Dee

DeeSydney, NSW

Thanks Oz hair & beauty!

published

Grabbed some fantastic products! Website is also super easy to navigate and provides a great range of items. Thanks Oz hair and beauty! Will definitely be returning soon for all my hair and beauty needs :)

Product Quality
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Hi Dee, Glad to hear that you love our range of products, as we love to have the latest trending products available and also our old favourites!
Enjoy your new goodies!
:)

Nothing short of EXCELLENCE!

published

A seamless experience right from the get-go. The website was super easy to navigate through, any questions I had were quickly answered by the customer service team, and my order arrived earlier than expected. Will definitely be ordering from these guys again!

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedFebruary 2020
See all answers
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Hi Vanessa,
Thank you for the lovely feedback.
Have a great week and enjoy your new products :)

John R.

John R.Greater Melbourne (Inner), VIC

Not entirely happy, however the issue was resolved.

published

I ordered 2 items from Oz Hair & Beauty and had the incorrect items sent to me. I sent them an email showing these incorrect items. After lengthy emails back and forth the issue was finally resolved.

Product Quality
Shipping
Return Claim MadeYes
Date PurchasedJanuary 2020
See all answers
2 comments
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
John R.
John R.

.


anhng0

anhng0

  • 2 reviews

Cheap products

published

Good website with cheap hair products in comparison to other beauty stores. It was easy to navigate the webpage to find what was required. The products received were great and legitimate. However, got lost in mail and had to chase it up once but was quickly resolved.

Product Quality
Shipping
Date PurchasedDecember 2019
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Thank you for the great feedback - it is lovely to hear :)
I am sorry to hear that your parcel was lost in transit but we are glad we could help you with receiving your products as soon as possible. x


Disappointed

Disappointed

  • 2 reviews

Dishonest company- full of excuses

published

Purchased an item December 31, and it has still not been sent. Have been advised of a delay, yet said item still shows on the website as in stock. Keep getting sent emails saying further delays when I question where my order is. Really disappointed with this service and sick of the excuses. I will never purchase from this business again.

Return Claim MadeNo
Date PurchasedDecember 2019
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

bentomryn

bentomryn

  • 3 reviews

Fast delivery

published

The whole experience was great and fast delivery. The free products offered are an extra bonus. I have ordered from this online store many times and it’s always the same .

Product Quality
Return Claim MadeNo
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Hi there,
Thank you so much for the positive feedback!
Looking forward to spoiling you again with your next order :)


scandalicious

scandaliciousRichmond-Tweed, NSW

  • 8 reviews

Poor service

published
Product Quality
Return Claim MadeNo
Date PurchasedDecember 2019
2 comments
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
scandalicious
scandalicious
Sherie A.

Sherie A.Sydney, NSW

Best hair and beauty website

published

I always purchase my favourite hair and makeup products from these guys and so happy to see them doing their part in helping the bushfires and donating to a good cause :)

Product Quality
Shipping
Carolle T.

Carolle T.Western Australia

So disappointing

published

I orderd two orders through the 12 days of Christmas promotion . When I received both orders no free gift in either. So I emailed the support center and Jasmine informed me the free gifts had all gone. No sorry no replacement. I will go back to Adore beauty at least you get all your free gifts

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedDecember 2019
See all answers
2 comments
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty
Carolle T.
Carolle T.

Thank you Anthony. I recived a email this morning saying my two free products are been sent express post. Thank you.


If only their shipping was as quick as their customer service!

published

Bought a couple things off them as the reviews were great and their delivery time was estimated between 1-6 days. After almost a week still nothing. I emailed to ask if my package had been sent and they said it was being processed at warehouse and offered me a 10% refund for the delay. I realize that it is a busy period but 3.5 weeks later still no update. When i asked again, they said it still was being processed and not yet sent! The customer service and response time was fantastic but when you’re waiting weeks for a product to “processed” it’s just not good enough. May try to purchase again in future from them..but then again, maybe not.

Shipping
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Anna B.

Anna B.Sydney, NSW

Worst experience ever.

published

Over two weeks since order placed and still not even posted! They claim to have sent emails but never received. Apparently some items now not in stock. Will never use this online store again!

Return Claim MadeNo
1 comment
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Andrea

AndreaSydney, NSW

Good value and easy to use

published

I have made a few purchases now from this site, easy and value for money. Can be a bit slow to post, but if no rush, it is fine. I will continue to use as I am happy with products.

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedDecember 2019
See all answers

The reviewer stated that an incentive was offered for this review


Great purchase

published

Great website, with great pricing! Buy all my hair stuff from here and the site is easy to navigate. They have a great range of different products and have good sales

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedOctober 2019
See all answers

The reviewer stated that an incentive was offered for this review


Page 1 of 52

Questions & Answers

Jacqueline L.

Jacqueline L.asked

Hi I would like to know how the bottle of lux oil comes? Mine wasn't sealed and I found that strange because just about everything is. The 2 - 1 litre sham/conditioners were sealed so it made me feel to enquire.

1 answer
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Hi Jacqueline, I can see that you have sent an email to our enquiries email address regarding your new products so I will send further information by replying to your email. :)


Candy P.

Candy P.asked

Why is my parcel not shipped yet ?

1 answer
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Hi Candy,
If you can please send us an email to enquiries@ozhairandbeauty.com with your order number or the name that this order was placed under we will be able to look into this for you


mumzy85

mumzy85asked

Hi I am just wondering if the nioxon products on your website are the genuine products?

1 answer
Oz Hair & Beauty
Anthony N.Oz Hair & Beauty

Hi there,
All of our products are 100% genuine. We do not sell any fake or copy products what so ever. We guarantee the authenticity of all our products. These are backed up by genuine Australian Warranties.
Kind Regards,
Oz Hair and Beauty


Get an answer from our members and Oz Hair & Beauty representatives

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