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- 3 reviews
I’ve shopped with you before and I’m very happy with everything
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- 9 reviews
- 2 likes
Such an amazing range of products to choose from, great customer service. Had a small issue with an item, and Bronte has assisted me efficiently and promptly to resolve the issue. Thank you so much!
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I am always pleased with the quick turn around on orders. Unfortunately, there was a leak during transit of my conditioner. However, Bronte quickly responded to my concerns and resolved the problem with a replacement turning up very quickly. Appreciate the great customer service and turned a negative experience into an extremely positive one
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- 2 reviews
Best price! Great delivery service, never disappoints. Thanks Oz hair & Beauty!
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Hi Mary,
Thank you for your kind words!...
Read more We are really glad that you had such a positive shopping experience with us at Oz Hair and Beauty :) We hope that you enjoy your products. Have a great day! Kind regards, The Oz Hair and Beauty teamFind out how Oz Hair & Beauty compares to other Beauty Product Retailers
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Great products and always super fast shipping. Had a small issue with the delivery drivers, Bronte responded to emails super quickly and all was resolved! Great customer service :)
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Hi Kristy,
Thank you for your lovely review and once again we apologise for this issue....
Read more We will be passing this feedback onto Bronte :) Feel free to reach out to us any time. We hope you enjoy using our products and shop with us again! Kind regards, The Oz Hair and Beauty TeamI’ve been shopping on Oz hair & beauty for a while and they never disappoint.
My orders always come so fast within a week even less. The customer service is truely amazing, they are always there to help with what product is best and answer any questions I have, they are prompt, kind and fast.
I will continue shopping here forever!!!
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Hi Kundanika,
Thank you for your lovely review and for being such a loyal customer of ours!...
Read more We are so happy that you enjoy shopping with us and have had such a positive experience with our amazing customer service team :) Enjoy your day! Kind Regards, The Oz Hair and Beauty Team- 2 reviews
- 1 like
Purchased hair care products Wednesday, they arrived the next day - Thursday (I do not live in Metro area, so this in itself was amazing). When I opened the box, the pump on my bottle of conditioner was broken off. I emailed to let Oz Hair and Beauty know this and asked if perhaps they could send me a replacement pump. This is what happened next:
1) Jasmine in Customer service replied the same day, offered an apology and said a new pump would soon be on its way.
2) Thursday night - I received an email confirming an order was on its way.
3) ...
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Hi JR_Sydney,
Thank you for your kind review and we once again apologise for this issue....
Read more We are so happy that this was resolved so quickly for you, we will pass this feedback onto Jasmine from our Customer Service Team. We hope you enjoy your products and shop with us again :) Kind regards, The Oz Hair and Beauty TeamCan't rave enough for the wonderful customer support! Bronte replied to my email in no time and the resolution of my problem was resolved ASAP and successfully, without any inconvenience to me at all. I was ultra impressed with the care I received.
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- Return Claim MadeYes
Hi Steph,
Thank you for your lovely review!...
Read more We are so glad you had such a positive experience with us. We will pass this feedback onto Bronte from our Customer Service Team. We hope you enjoy your products :) Have a great day! Kind regards, The Oz Hair and Beauty TeamExcellent customer service from Jasmine and the product arrived in a timely manner. Very impressed with the service and will definitely order from Oz Hair and Beauty in the future.
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Hi Vic2oria,
Thank you for your lovely review!...
Read more We will pass this feedback onto Jasmine from our Customer Service Team. We hope you enjoy your products :) Have a great day! Kind regards, The Oz Hair and Beauty TeamFind out how Oz Hair & Beauty compares to other Beauty Product Retailers
Know better, choose better.
- 2 reviews
Very satisfied. It was easy to find what I wanted.
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Hi Susan,
Thank you for your kind words!...
Read more We are really glad that you had a positive shopping experience with us. We hope that you enjoy the products and shop with us again in the near future :) Enjoy your day! Kind regards, The Oz Hair and Beauty team- 2 reviews
Loved that they carried a brand I love. Had an issue with the pump on a shampoo. No questions asked deliverd me a new one the next day.
That's great customer service and I will keep shopping here at OZ
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Hi Naomi,
Thankyou for your lovely review and we sincerely apologise for this issue....
Read more We are so happy this was resolved so quickly for you, as our customer service team strive to be the best in the business :) We really appreciate you being such a loyal customer of ours and we hope you enjoy your products! Enjoy your day! Kind regards, The Oz Hair and Beauty TeamAfter my parcel went missing in the post, I rang and spoke to one of the customer service ladies, Bronte. She sorted this out for me so quickly and organised a replacement to be sent to me all in less than an hour. Thank you Bronte for your fantastic customer service
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Hi Michelle,
Thank you for your lovely review and once again we sincerely apologise for this issue....
Read more We are so happy this was resolved so quickly for you and we will pass this feedback onto Bronte. We hope you enjoy your products :) Have a great day! Kind regards, The Oz Hair and Beauty TeamFind out how Oz Hair & Beauty compares to other Beauty Product Retailers
Know better, choose better.
Always fast delivery, packed with care, free samples wich i love! They also have a huge range and always stock what i want at fair prices.
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Hi Rachel,
Thank you for your lovely review!...
Read more We are so happy to hear that you had such a great experience with us! Thanks for being such a loyal customer of ours :) Enjoy your day! Kind regards, The Oz Hair and Beauty TeamGreat customer service & communication. Good range of products & fast delivery.
Will be purchasing again.
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Hi Michelle,
Thanks so much for your kind review....
Read more We hope you enjoy your products and we look forward to you shopping again with us :) Have a great weekend. Kind regards, The Oz Hair and Beauty TeamThe team at Oz Hair & Beauty are the best when it comes to online service and the website is so easy to use and shop from. I have purchased from them twice now. My first package was lost in the mail and they promptly replaced it. Today I purchased again and after forgetting one item, I contacted them via the online chat window and within minutes was able to add the item to my existing order. Really no-fuss good customer service.
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Hi C P,
Thank you for your kind review....
Read more We really appreciate your loyalty and feedback, as our customer service team are always striving to provide the best service to our customers :) Hope you have a great day! Kind Regards, The Oz Hair and Beauty TeamQuestions & Answers
Hi,
I suffer from excessive sweating (hyperhidrosis) under the arms and was wondering how effective your products are in treating this? I'm trying to avoid any aluminium which is what brought me to your site!
Thanks
Kieran
Hi Kieran,
Thank you for asking this question, with oz hair and beauty online I mainly purchase hair products and some beauty items, I also suffer this debilitating condition of excessive sweating th...
Do you still hae stock of the Avene skin recovery cream?
Thanks
Hi Elsie,
I hope you are well! ...
Read more We have the below product. Avène Skin Recovery Cream DEFI 50ml https://www.ozhairandbeauty.com/products/avene-skin-recovery-cream-defi-50ml If you have any further questions, please do not hesitate to contact our customer service team a call on 1300 403 035. I hope you have a wonderful week!How do we know that your products are not imitation products ? Are you an approved supplier to all of the brand's? Are the products from fresh batches?
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Hi Emma,
Thank you for your kind words and once again we apologise for this issue....
Read more We will be passing this feedback onto Bronte :) from our team. We hope you enjoy using our products and shop with us again! Have a great weekend! Kind regards, The Oz Hair and Beauty Team