Belfield Music
28 reviews
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Belfield music, sales dept was prompt and helpful with my online inquiry and information about a specific instrument in their stock. good communication and can recommend.
Amazingly quick delivery! I'm very happy with the whole process. Truly excellent service!
Awesome store I didn't know much about them before but I've ordered a record player and some other gear from them and they've delivered 100% would recommend thanks guys.
I had a similar negative experience with shipping to what other reviewers have described. - Item showed as in stock but took 5 days to leave their shop because they had to move it internally between sites. - item made it from Sydney to Brisbane in 24 hours, but then just sat in a FedEX site for a week with no attempt to deliver it and no response… Read more
to several attempts to contact them - Belfield eventually agreed to refund my purchase when they get it back to their warehouse. God knows how long that will take, and I suspect I’ll be having an argument with them when they try to slug me a re-stocking fee or some other such nonsense.
Don’t give these guys your hard earned cash. Get your gear somewhere else.
- +3
DONT USE FEDEX to ship your items – The negative experience is entirely due to their shipping courier, FedEx. I ordered a pair of speakers from their eBay store on October 21, 2024, around 5 p.m. They shipped the item the next day, on October 22, 2024—fast processing and smooth communication with their support team via eBay messages. However, they just used the worst shipping… Read more
service. When I placed the order, eBay stated the estimated arrival would be 2-3 days, meaning it should arrive by October 24. I also received the tracking number on the 22nd, and the FedEx tracking page initially stated it would arrive by 5 p.m. on the 23rd, so I waited at home all day to avoid missing the delivery. Not surprisingly, FedEx did not deliver it on the 23rd without any notice. I just received an email around 7 p.m. on the 23rd saying the shipment was delayed.
Usually, a same-city delivery takes 1-3 days, so I decided to wait. On the 24th, I contacted FedEx to check the status and asked if it could arrive by the end of the day, as there were no updates on the tracking page. However, the FedEx support team was not helpful. They couldn’t provide any further ETA or confirm if it was on board for delivery due to a system glitch. I called around 11:45 a.m., and they said they would investigate and get back to me by 12:45 p.m., but I never received a call back. I patiently waited another day, hoping for delivery on the 24th, but still nothing. Finally, on October 25, around 9:30 a.m., I got a call from FedEx. They wanted to confirm my building number, saying my shipping address was incomplete and the they can only deliver it next Monday 28th Oct. I am a longtime eBay user and have never had this issue before; my shipping address was 100% correct and clear. When I asked FedEx about the reason for the delay and why they couldn’t deliver today, despite missing their original delivery date, it was truly unacceptable that a same-city package took 5 business days to be delivered, the representative just hung up on me. I can’t believe this is the service in 2024—the worst shipping experience I’ve had this year.
Due to this horrible shipping experience, I requested to cancel the order, and Belfield Music’s support team helped me with the cancellation. Now I’m just waiting for my refund. I’ve wasted a few days here, and I imagine that if I had ordered from another seller, I’d probably be enjoying the music by now instead of sharing this negative experience. While I can’t really blame Belfield, shipping is also part of the online shopping experience. So in the end, this whole experience has left me disappointed and writing a negative review.
01 Nov update: Last Friday, 25 Oct, Belfield contacted FedEx to arrange for the parcel to be returned, and it took FedEx an entire week to get it back. Finally, it shows "Shipment returned to sender" today, but I'm still waiting on my refund.
Meanwhile, I ordered the same pair of speakers from another seller last Friday, 25 Oct. They shipped them out on 28 Oct from VIC via StarTrack, and I received them by 30 Oct here in NSW—quick and smooth. Compared to Belfield's shipping experience, it was miles better.
Great value and staff – Great value, and staff in house. Also excellent online service. No better value around! Thanks guys. Show details
What a fantastic team ! – What a fantastic team ! We had big issues with a product we purchased from the store (it failed 3 times) and they were so great helping us with the warranty claim from the manufacturer. Not their issues but really stood by us and helped get the refund from the manufacture. Best service possible thanks so much ! Show details
super quick dispatch and postage – Bought iPad mounting stand, it was dispatched and couriered in a number of days best service ever
Outstanding customer support – Highly recommend for music needs, service and support - all excellent
Close but no Donut – Synth took 2 weeks to arrive, after arrival it was acting weird so eventually stopped working after 2 more weeks I lodged a return but was told that since it’s been outside their 4 weeks return (by 2 days ) they do not accept returns Stared a painstakingly warranty process to fix something that was cheaply made and should have been checked Little pathetic considering how much money I spent with Belfield each year
great guitar – i bought a esp ltd nt rainbow crackle great sounding guitar for the price it cost me 1500 ive seen same guitar online for 2100 thyey didnt have it in stock but it only took a day and a half to get it great service would recommend them to my friends Show details
- +3
Don't Bother. Deplorable Postage Service – Highly recommend you make your purchase somewhere else. Despite their decent customer service - Belfield unfortunately use Aramex who are not capable of making a delivery. They just put a card in my letterbox (less than 2 metres from my door) without ever bothering to ring the doorbell and then marked the freight as undeliverable and demanded I… Read more
come and pick it up. It took 2 weeks just to get a phone number or the actual location of the parcel. After several attempts (they "attempted" delivery twice) I was forced to pay them to have it posted somewhere else. They will just take your money, not deliver the parcel to the second address, and then eventually just return it to sender. I am still chasing a refund after 2 months and no parcel. Belfield is not worth your money. Pay more from somewhere else with a decent courier.
customer service ends as soon as they got your money – I purchased a speaker monitor online for a disabled friend of mine off ebay as can't drive anymore . Although the sale was promptly handled, the courier they used did not deliver the heavy item to their door and my friend had to get a taxi to go and collect it. I wrote and complained about this and they basically wiped their hands off it, and… Read more
said they're not responsible once the item leaves their warehouse. I beg to differ, as they have contracted someone to deliver it on their behalf, and the sale is not complete, till someone signs and accepts the purchased item. My friend is an avid musician and purchases regularly from his local music shop as they deliver right to his doorstep, unfortunately they did not stock this specific item, and I took a chance with Belfield Music, I feel Belfield music should compensate for the way the sale turned out, and it shouldn't be the shoppers responsiblity to argue with the courier as they didn't contract them for the service. I am unhappy with Belfield music deleting my bad review on ebay, as it seems they do not want anyone to know of my bad experience, which in turn has led me to believe, this is a re occurring problem the company is covering up, to increase their ratings and sales. Shame on you BELFIELD MUSIC . I will never shop with you again or recommend your store.
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Excellent customer service – I purchased a bass guitar which arrived damaged. The response to my problem was rectified within days. I am happy to give this review as it’s a true response for excellent customer service. Thank you
Really good service & I love my keyboard – I actually ordered from Ebay about a year ago.. I bought an entry level Korg keyboard. When I needed help fixing a concern the delivery, I emailed the seller, and it was immediately fixed. The keyboard was packaged VERY securely. It is beautiful. Very happy I ordered from here. Felt bad for missing the 60 day time period on eBay to leave feedback,… Read more
especially after they took the time to leave me feedback as a buyer.. but then recently remembered this site existed lol.
Thank you for the wonderful service! I love my keyboard. (^-^)
Customer service was disappointing – Ordered an item for Christmas. It arrived quickly. However, they sent it without any wrapping so my kid got to see the present which was left outside (although I was home) and the surprise has been ruined. I politely told them that they should think about packaging when sending things this time of year (so others would not have the same problem)… Read more
but they told me they were too busy to worry about this and that I should've requested it. How I'm supposed to know they're sending things without packaging I don't know? Every other company I deal with uses external packaging! So I write this to warn anyone to RECONSIDER purchasing here if discretion is required.
I also wasn't impressed with the 'not my problem' response from them, as I'm clearly just an ANNOYING suburban Karen. I wrote to get them to think to ask others - but they really don't care. I'd suggest RECONSIDER based on the level of interest shown which was 2/5 of **
Great Service at Belfield – I recently purchase a couple of PRS guitars plus Some accessories from them. The staff were very friendly and extremely helpful . From the ordering on the phone, the communication and then the pick up all went very smoothly. Thanks guys.
Terrible Music Store – This is a horrible shop! Ordered a distortion pedal, website shows in stock item but my ordered was despatched 4 days after. Additional fee for parcel tracking but for 6 days tracking information shows parcel is in depot only.
Bad service – I had a bad experience related with the service, I called them and I asked if they have a PRS custom 24 with floyd Rose in stock as I needed it asap for my further gigs and they told me they had and I could separate one for me and get it straight away if I want. I ordered and PAID it online it but 10 days later their told me they ran out of these… Read more
guitars in stock so they have to ordered again which takes around 3 months to arrive.
I was upset because from the beginning I had the feeling they didn't treat me as a serious customer even when I paid a guitar of AUS1400, and of course eventually I couldn't have it for my gigs.
After they apologise they promised a compensation that never arrived and they didn't reply my emails any more. Im disappointed with the company.
Excellent Service – Website easy to navigate. I placed an order 5pm Wednesday (NSW) and item delivered 8 am Friday Brisbane Queensland. Fantastic service, Korg tuner was well priced and arrived well packed.Thank you!
Stand up Business – Purchased a guitar and case they said was very last in stock ( $1138 with case) advertised on website rang 4.5 days latter to find out about order Was told stock error, guitar I purchased wasn't in stock and would not be getting more in Quick to refund, no issue there Next day searching for said guitar, Belfield had same guitar I ordered $1699 without case Stand up Business
Great Range, Prices and Customer Service – If you know what you want, and Belfield Music have it, or can get it, you wont be dissappointed. I bought over $2500 of gear over the last two years, on line and in person, and deal with one sales staff member
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Hopeless website, bad stock control and zero satisfaction for this wanna be customer – There website only works some of the time and then shows stock that they don't actually have. They email excellent price offers and then don't honor those offers. Phone calls made no difference. On a totally different transaction days later (when there website was actually working) I purchased some items and the transaction went through. Finally,… Read more
I succeeded in a purchase...but wait...hours later an email telling me that there was no stock and that the wait would be nearly two months before they could restock. The only good thing that this pathetic store did for me was to refund my money. Do yourselves a favor and shop elsewhere.
Awsome customer service and after sales support – Recently purchased just over $200 worth of equipment and the package turned up well packed and undamaged, however one of the items was different to the one I ordered. I send them an email and within minutes I had a response and a solution to the problem. keep it up guys !! you cant get that service everywhere.
not bad – i bought a guitar from here, good customer service, they did forget to ship my guitar case with my guitar and had to remind them, other then that pretty happy.
Belfield music are ruubish – Allways different staff.You feel like you are disturbing them when you need a warranty claim.and also will try to sell you behringer/bugera items and tell you they are a great product when they know it's absolute rubbish I will never go there again they suck I'd go somewhere reputable like shire music or drummers dream Told me behringer/bugera was a good product
Great Service – I bought a Korg Microkey midi from there online store and I was very much pleased by their services. The last time I bought an instrument, I could only pay through Paypal but once I called them up, the were happy to accept by card. Over all, a great store for online buying. Quick and easy service.
Great place to buy Music Instruments at great prices – Just purchased a Casio PX735 from Belfield top service the delivery was super fast. Not to mention the prices were right on the money. It does not take much to say thank you these days however I am super wrapped with the service from Belfield. I am one happy customer and will be back for more. Excellent service, prices were cheap, delivery was super fast
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