Bellmarch Homes

Great builder – Bellmarch have built the house that I exactly had in my mind. We love the house and everybody who visits our home does too. Together with Bellmarch and ARC Landscaping works, the house came up more than what we envisioned for. I will never forget both companies and where opportunities arise promote both companies. I am sure both companies will thrive and grow over the years and help realise the dreams of many people. So, thank you so much. Show details

Very professional builder – Bellmarch are a very professional builder, and provide a very smooth process from start to finish. Chad, Sam and Stephanie are fantastic and are sure to make you very comfortable Show details

Review is for new staff – I had a couple of issues; bent gutter (have brought it to their attention twice, still not fixed), one downpipe not connected to drainage (I paid someone else to fix it). Customer service from the owner's son is appalling. Customer service from the site manager (he's been there about 2.5 years now), is also severely lacking. The original… Read more

salesperson (since retired), was amazing, and accommodating, colour selection salesperson was great, electrical, kitchen and tiling appointments were great, PA to MD (who has since resigned and moved on), was great, all subcontractors have been great. But due to the rudeness of the owner's son and the site manager, and the 2 annual warranty follow up inspections not being booked without me prompting, I will not be building with them again. I also no longer recommend them to my clients (I am a mortgage lender), as I think my clients deserve better service than I received since [name removed] and [name removed] have left.

Great First New Home – Had great experience with all admin, sales and on site manager. The admin team was very prompt to answer all the queries and also were very informative during all the building stages. The onsite manager was very co-operative and always gave us time whenever we wanted to inspect the home during its construction stage. We were given regular updates every week and the construction did get finished as per time frame give.  Show details

Need a sixth star! – Professional, honest, quality and efficient. 4 words you rarely put together in any industry let alone the building industry! After hard-core researching for 8 months, 9 builders meetings, 5 design consultations and multiple conversations, we chose Bellmarch. They definitely lived up to every expectation we could imagine. My fiancé and I designed… Read more

a custom home with Bellmarch. We were lucky enough to work with Dan, a young, driven architect with intelligent design talent. Not only did it save us money, but the house follows the contour of the land beautifully. We now have a beautiful 2 storey split level home with high ceilings and more yard space than any other builder could acheive. We signed our contract with Chad, who was patient and explained every step, after an extremely well thought out design process. He was not happy until WE thought our design was perfect. Something we never got anywhere else. The slab was poured in February 2016 and we moved in on 22nd September 2016. YES- 7 months. I know what your thinking, this is to good to be true. But if you are reading this, you truly need to build with this company. We live in a new estate and ALL of our neighbours had design issues, hidden costs and trade problems. We were so lucky we chose Bellmarch and we strongly endorse this building company. From the brilliant receptionist Liz, to the site foreman Matt, we thank you for all of your help and concern. We would build again with you in a heartbeat.

I'm so happy with our new home – We chose Bellmarch after quite a long search. We loved their house design and knew someone else who had used them. They built us the most beautiful house. We had the opportunity to make some changes internally and externally, so we felt personally involved in the layout and design. The project manager was fabulous, and kept us up to date at all… Read more

times. He had great attention to detail and answered our questions quickly and professionally.

After we moved in and picked up the usual settling-in issues (some cracked tiles due to the house settling and cracked roof tiles (probably from the TV aerial man)) Bellmarch rectified them willingly and cheerfully.

I adore our new house, and would use Bellmarch again without hesitation. It was a pleasure to work with them, particularly Sandy (our liaison person) and Warren (the project manager).

What you expect for the price – First the good points. They did what they said they would do and the quality of the house is good. No complaints on the quality of finishes. And the price was quite competitive when compared to other packages from other builders. A few things that could have gone better. They always give you best case estimates when quoting schedule.… Read more

Nothing went according to these best case estimates. They would know this from their thirty years experience, so i would prefer more realistic timelines rather than best case schedules that can never realistically be met. I guess the reason they don't do that is customer management, but when dealing with them just factor in that the dates they provide will slip.

There was also a couple of extra costs that came up during the build that weren't accounted for in the original tender. Whilst this was a little frustrating they were clearly outlined in the contract so nothing dodgy by the builder. All i would say is make sure you read the contract carefully so you are aware of what you might be up for later. And set aside money for this sort of this. Having said that however they were quite willing to negotiate items (i.e. give us money back to do it ourselves) when these extra costs arose so we could minimise total spend at the expense of my labour.

The planning phase of the project seemed to take too long. Once our land registered there was an 8 month delay until construction started. Given that the land was unregistered for 12 months after signing initial contract, 8 months after registration till construction was too long in my opinion. They was no urgency and they were clearly working to a schedule to suit them and not us, but maybe that's what you have to expect at this price point. Having said that once construction actually started it took 6 months, which is pretty average. It just took too long to actually start.

Once we moved in there were a couple of small things that needed fixing and one thing in particular that was not in accordance with the plan. Some people would jump up and down when things aren't right but people make mistakes and what was good was that they corrected the issue without argument. Also we paid the final installment before one or two small items were done and we didn't have any dramas chasing that up. So credit there to the builder.

In summary most people read these reviews to try and work out if a builder is going to go bust or is shonky and will rip you off. Bellmarch is neither of those. In my opinion they were slow, but perhaps that's industry standard for the cheaper end of building market (i.e. project homes). At no point did we feel they were trying to do a bodgy job or really rip us off. As i said the quality of the work was good, it just took longer than we expected. At the end of the day you get what you pay for and as their homes were on the cheaper end you can't really expect too many bells and whistles unless you pay for them.

Overall the impression i get from talking to other people who have built is that they are pretty much like all their competitors, i.e. other project home builders in new estates.

Terrible customer service – I am writing this a few years down the track as I wanted to wait to see if there were any major structural flaws and ask them to compensate but luckily that seems fine. Bellmarch completed our house in 2008. During the construction period the customer service was so bad that I had to constantly ring to sort any issues out. There were significant… Read more

additional costs which were not factored in. During the final inspection there were some wiring issues which couldn't be fixed as it was chased through the concrete slab. After the final payment several issues unfolded to which some were never resolved. Just after each severe rainfall we would find a leak and have it fixed. I wouldn't consider asking them to come fix it because of the previous bad experiences. There is still a hole in my garage which they never repaired.

Wish we had used another Builder – Reading these reviews reminds me of how bad the customer service was with Bellmarch. They clearly have not improved from when we built with them in 2010. Their customer service was non existent and we constantly had to push them to attend to the multiple of problems we had. Problems like the the balcony was not built to spec affecting the front… Read more

of the house - we had to bring that to their attention. Our shower floor did not have a slope on it meaning the water pooled. There owner was rude and not wanting to speak to customers. The workmanship was average. Customer service prior to building was good but once we started to build their service was horrendous.

Slow & Low – This company make me mickey mouse houses. Tender signed 12 months ago. No construction completed. Bad contractors. My wardrobe space used for air con droppings which reduced the space. This was not in the final planning. Very dodgy planning. Rude people not even wiling to listen. Always put the blame on customers. Owner's son sends abusive emails he was very unprofessional.

With the benefit of hindsight – While it may seem to be a long time since our house was completed, my purpose in writing this review is to higlight a few issues that have represented frustrations since we took possession of the house in 2004. As I read the other reviews, I suspect little has changed. Hopefully, this review with the benefit of hindsight may assist other readers… Read more

with their purchasing decision.

Basically the house is sound and continues to present well in the street. However, a number of design issues continue to frustrate us over the years. We made a few agreed changes but they seemed to have difficulty adjusting their stanadrd design detailing to accommodate these and I suspect left it to the subcontractor on site to make any adjustments. Examples include the layout in the main bathroom and the garage roof flashing where it abutts the house.

The second area of significant weakness was the supervision of subcontractors. For example, we have found ongoing problems with the sewer lines, external tiling and the joinery work associated with the internal doors. For example, I have just had to remove some vertical tiles before they fell and this was a repeat problem that they had returned to repair after construction had been completed. While I anticipate that many of their subcontractors have changed over time, other reviews suggest that their supervision practices have not. A good design that could be adapted to meet our requirements Poor design detailing, poor supervision of subcontractors, difficult to deal with once the contract was signed

Terrible – Please be very careful of this company as they took us for a ride, all promises and no delivery. We were first time buyers and this company did not want to know us after the house was built. [name censored] did not want to know us at all and took no responsibility for the one hundred and eighty odd thousand dollar [censored word removed] that he… Read more

built. Plan and Design Heaps, enormous amounts of shortcuts; dodgy fittings,; unfinished work; cheap materials used; absolutley no compromise with Bellmarch, cement left in toliet; window sills and skirting patched up with putty; left a huge amount of rubbish when house was finished; leaky showers; gutters not given any fall; windows not even squared so you cannot close the window completely; the list goes on.

Excellent – Quite positive so far. No major surprises and smooth process so far. Head office staff have been very helpful and if immediate contact was not made, they would call back very quickly. Bellmarch also enable their customers to discuss development planning / council issues directly with their Planning Manager who can understand the questions riased… Read more

and can provide customers with immediate answers (unlike bigger builders). I guess the higher costs for variations enables them to provide a better service. Will post again after the building process begins. Great sales assistance / support. Since signing contracts, experience with head office has also been positive. Planning Manager is very knowledgable and quick to deal with council requests. Variations are a bit costly compared to bigger builders (I had direct comparison with Clarendon & Wincrest), but feedback from these friends who built with the bigger builders was not very positive.

Bad – Very disappointed after the approval process started. Not sure if they know what they are doing. Very slow in approval process. Bad in customer service. If not because we have signed the contract, we would have walked away. Sales Manager is great. Give us the correct advice and listen to what we want. Plenty of plans to choose from. Once the… Read more

contract was signed and approval process began, it's a totally different ball game. People in the building office give wrong advice, slow to react and do not really want to listen.

Excellent – So far have helped us through ever step of the initial phases, Have not let us down and keep us informed all the time. Please let us know of your experience if you have built with Bellmarch Homes. had the design we like which was taylored to our site. very helpfull team.