McDonald Jones Homes

McDonald Jones Homes

 Verifiedmcdonaldjoneshomes.com.au🏆 2024 Award
McDonald Jones Homes
4.7

1,793 reviews

PositivevsNegative
93% · 1,669112 · 6%
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Build Stage
  • Pre-Construction
  • Mid-Construction
  • Post-Construction
Customer Service
4.7
Site Admin
4.6
Timeliness
4.5
Structural Integrity
4.7
Plumbing & Waterproofing
4.6
Electrical & Lighting
4.6
Flooring
4.6
Transparency
4.6
Skilled and reliable staff
Diverse home collections

Reviews

1,793 reviews
Mark
MarkSydney, NSW
  Verified NSW, Box Hill

Box Hill Pre-Construction Team

Tim & Sara at Box Hill are amazing to work with. They were very professional, detailed and accommodating throughout our pre-construction dealings making the process efficient and easy. We're excited about our journey with the rest of the team based on our experience to date! Show details ·  1
Customer Service
Transparency
Debbie S.
Debbie S.Sydney, NSW
  Verified NSW, Box Hill

Tim Bowman was a true professional

Tim was so nice and thorough. He showed detail and precision with all of our requests and questions. He was always available and genuinely a pleasure to deal with every step of the way. WE feel confident and educated on the entire process with total tranparency on costs and changes were no hassle at all Show details ·  1
Andrew
AndrewMid North Coast, NSW6 posts
  Verified NSW, Port Macquarie
Site Admin
Timeliness
Structural Integrity
McDonald Jones Homes
McDonald Jones Homes   DM   
More

Hi Andrew, We understand that you received your Occupation Certificate in June 2023. If there are any outstanding issues that you wish to raise, please contact our Customer Care Team customercentral@mjhgroup.net.au

W and S
W and S
  Verified NSW, Port Macquarie

5 Star Project Co Ordinator

Pre-Contruction Stage Completed: Jedda has been absolute star for progressing our home to the construction stage - nothing was too much trouble, the level of expertise and communication was superb whilst dealing with all the twist and turns of getting a home to this stage. Highly recommend. Show details ·  1
Glen H.
Glen H.Hunter Region, NSW
  Verified NSW, Thornton

knowledgeable and helpful in our journey

Our consultant was very helpful and considerate in guiding us through the process and our selections. It is quite a large and involved journey and the insights and suggestions were especially helpful. Show details ·  1
Tina
Tina
  Verified NSW, Baulkham Hills

Building with McDonald Jones Homes

We are at fit out stage of our house. We’re very pleased with the progress and pace of our build from pre-construction to construction. It has been relatively smooth. Our build looks like it will be done within the estimated time frame. Any issues have been dealt with promptly by our site supervisor Wayne Gordon. There have been minimal delays. He provides us with weekly updates of our build. We’ve had two walk throughs of our house and have been impressed with the overall quality. Our site also appears to be quite clean. We found Wayne promptly addresses any concerns we had and ensures the build is of a good quality. We would highly recommend Wayne as a site supervisor. Show details ·  1
Jane
JaneSydney, NSW
  Verified NSW, Leppington
Irene R
Irene R2 posts
  Verified NSW, Huntlee
Vicki
VickiNew South Wales3 posts
  NSW, Thornton

Excellent process and lovely helpful staff

Matt was very patient and provided excellent ideas to assist me in my colour selections. I have enjoyed the whole process and also the lovely cups of tea and friendly receptionist who was lovely and welcoming. Show details ·  2
Carl B.
Carl B.Northern Region, NSW2 posts
  Verified NSW, Lochinvar
Dejan P
Dejan PSydney, NSW
  NSW, Box Hill

Sara and Tim

Sara and Tim at Box Hill are a pleasure to deal with, they made the all the pre-construction work seamless, now I am looking forward to the construction process and seeing the end product Show details ·  1
Kevick
KevickIllawarra, NSW2 posts
  Verified NSW, Port Macquarie
Site Admin
Structural Integrity
Flooring
Transparency
McDonald Jones Homes
McDonald Jones Homes   DM   
More

Hi Kevick, We are disappointed to hear about your experience and would like to investigate this further. We have sent you a private message for further information, please feel free to respond at your earliest convenience.

Scott and Aleisha B.
Scott and Aleisha B.Hunter Region, NSW3 posts
  Verified NSW, Thornton
Julka D.
Julka D.Sydney, NSW
  Verified NSW, Braemar
Mark E.
Mark E.Sydney Surrounds, NSW2 posts
  Verified NSW, Leppington

Questions & Answers

Steven Coote
Steven Coote · McDonald Jones Homes

I have just been told by Eden Brae homes who have informed us that they won’t build on our block because of “access issues” - there is a no standing sign over half the front of our block and nothing else. Clear access, empty block, council ground parking across the road.

I am now worried that McDonald Jones might be the same. We have picked our design (Bayswater Grande or. Miami Grande) and want to get started ASAP. There is parking across half of the 17.1m frontage.

Sid M
Sid M  

I find that difficult to understand.
This is my 2nd build with MJH and apart from understandable delays due to trade shortages you will find them very accommodating.

McDonald Jones Homes
McDonald Jones Homes   DM   
Kristy N.
Kristy N. · NSW, Thornton (Newcastle Office)

I am Currently at the 11th hour to decide to cancel build on a $900k home or lodge DA, this will cost us $10k to forfeit build, but we are at the stage that the $10k is worth it to avoid possible issues moving forward, constant mess ups, goal post keeps moving, inconsistent information, we have zero faith that the next stages wont be anything but stress, we would like to speak to someone in upper management regarding this tho Everyones always busy or on annual leave when we try to call or you receive emails back at 4:58 on a Friday, always having to chase up pre construction admin. We were warned using Mac Jones and hoped things would be better as i read these reviews but unfortunately it has not been the case. Mitchell who signed us up was fantastic, everything down hill since then.

McDonald Jones Homes
McDonald Jones Homes   DM   

Hi Kristy, We have sent you a private message to get some additional information, please respond at your earliest convenience.

Thank you!

Megan H
Megan H  
Kristy N.
Kristy N.  

What area are you in Megan?

Mon
Mon · McDonald Jones Homes

Hi how come it takes so long for trades to turn up on any site in Taree. At Forster they put the houses up fairly quickly as I went out to foster display house choose a house paid a deposit in 2021. There were a lot of vacant blocks in that street up for sale . They are all completed and lived in . The next stage is Well under way. We are still waiting for our house to be completed. They stated trades will turn up. The trades get emails sent out and they still don't turn up. We are waiting for four jobs to be completed. It would take four trades to turn up and three days to complete. We in Taree are paying customers just like any one else.the founder and previous ceo states in his book a quote which obviously doesn't get followed threw. McDonald Jones is obviously a sponsor and supporter of the block they can build four to five house in 12 weeks why am I still waiting for two years . I drive around Taree there are trades on others sites and not on McDonald Jones site. What is the go.

McDonald Jones Homes
McDonald Jones Homes   DM   

Hey Mon, We are sorry you feel let down by us, I can assure you that we are moving jobs equally. Would you like to send us a private message with your job number so that we can investigate further.

Thank you in advance!

See all McDonald Jones Homes questions

Details

About McDonald Jones Homes

  • Display homes are available for viewing in Sydney, Newcastle, Mid North Coast, Coffs Harbour, South Coast, Southern Highlands and Canberra. Building and Design Consultants assist you at the physical display homes, and there are also virtual Display Homes for viewing.
  • A variety of Home Collections let you pick the right home for your finances and tastes. Homes in the GenOne collection are made for smaller blocks and first home owners; NextGen offers contemporary homes and more inclusions, while the most premium of the collections are Country Living and Stuart Everitt Collections. These higher-end homes are usually suitable for second and third-time home buyers.
  • House and Land Packages are available in Sydney, the Hunter Valley, Newcastle, the Mid-North Coast, Coffs Harbour, the South Coast, Goulburn and Canberra.
  • McDonald Jones Homes partners with MyChoice Design Studio, allowing home buyers to enlist the help of professional interior designers when styling their new home. MyChoice Home Loans links home buyers with a suitable home loan.

Points of praise

Reviewers reported that attentive staff members go out of their way to make sure that new home buyers are satisfied. Staff are well informed and professional when providing information and advice, along with being friendly and patient.

Those home buyers in the pre and mid-construction stages of their build expressed confidence that they would have a favourable outcome in terms of their dream home. The source of this confidence was their trust in the staff members. Whether it was sales consultants or site managers, staff were trusted to look after clients needs with a high level of professionalism.

Compare all McDonald Jones Homes listings
CategoryProject Home BuildersProject Home BuildersProject Home BuildersProject Home Builders
Types of Homes AvailableGranny Flat, One-Storey and Two-StoreyGranny Flat, One-Storey and Two-StoreyGranny Flat, One-Storey and Two-StoreyGranny Flat, One-Storey and Two-Storey
Major Defects Warranty25 years25 years25 years25 years
Sustainable BuildingNoNoNoNo
Knockdown & RebuildYesYesYesYes
Build Areas

Sydney

Hunter region

South Coast region

Canberra region

Awards 2023 and 20242023 and 20242023 and 20242020, 2023 and 2024
Visit official website

Contact info for McDonald Jones Homes

Mon8:00 am - 5:00 pm
Tue8:00 am - 5:00 pm
Wed8:00 am - 5:00 pm
Thu8:00 am - 5:00 pm
Fri8:00 am - 5:00 pm
SatClosed
SunClosed
  • ABN: 82003687232

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