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McDonald Jones Homes

McDonald Jones Homes

NSW, ACT, Fyshwick (See All)
4.7 from 1,399 reviews · View Statistics
Listing monitored by McDonald Jones Homes

Pros

Skilled and reliable staff
Diverse home collections

Reviews

  • Build Stage
  • Customer Service
    4.8 (1,162)
  • Site Admin
    4.7 (597)
  • Timeliness
    4.6 (755)
  • Structural Integrity
    4.8 (396)
  • Plumbing & Waterproofing
    4.6 (340)
  • Electrical & Lighting
    4.7 (330)
  • Flooring
    4.7 (261)
  • Transparency
    4.6 (884)
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Reviewer Photos & Videos

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A dream finally come true!

published

When we approached McDonald Jones we were feeling rather nervous and cautious due to already being burnt by two other builders. After 5 minutes with Tracey we knew we were onto a good thing and felt completely at ease! Tracey was a pleasure to deal with and a true professional through and through. She worked hard with us to design our dream home to budget and no request was to big or too troublesome. We are absolutely blown away with her efficiency and creative solutions to any issue we threw her way! We are truly thankful for Tracey and Mollie for such a wonderful experience!

  • Customer Service
  • Timeliness
McDonald Jones Homes
Customer C.McDonald Jones HomesSend a private message

Hey Aarielle and Nick,

Thanks so much for your kind words - Tracey will be so pleased to hear your feedback!
Please feel free to share your building journey along the way, photos are always welcome :)

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Heong Ng
Heong NgSydney, NSW

Happy clients

published

It’s a joy dealing with Lachlan from Box Hill Home World. He is professional and attention to detail. He provided valuable feedback on our house design. Highly recommended and will deal with McDonald Jones Home again.

  • Customer Service
  • Timeliness
McDonald Jones Homes
Customer C.McDonald Jones HomesSend a private message

Hi Heong!

Thank you so much for taking the time to share your experience with Lachlan at our Box Hill display! We can't wait to see your home come to life - Please feel free to share each stage of your journey with us :)

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Jess B
Jess BSydney Surrounds, NSW

Thank you Lachlan!

published

Lachlan was fantastic to deal with! He helped us with all our questions and made the first process of our new home experience so exciting! Lachlan's responses have been prompt and we cannot flaw him. Thank you again for helping our first stages of build get rolling and being patient with all our questions! Highly recommend Box Hill MJH

  • Customer Service
  • Incentivised Review No
  • Build StagePre-Construction
McDonald Jones Homes
Customer C.McDonald Jones HomesSend a private message

Hi Jess,

Thank you for sharing your experience with Lachlan, it is great to hear that he has been so helpful! Keep us updated on the rest of your journey :)

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Excellent Service

published

We are at the pre construction stage & have had excellent service from Lachlan Tupper at the Box Hill Display Home so far. Nothing was a bother to him as we constantly changed our minds over different areas. We recommend him for anyone thinking of building a forever home.

  • Customer Service
  • Incentivised Review No
  • Build StagePre-Construction
McDonald Jones Homes
Customer C.McDonald Jones HomesSend a private message
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Very Helpfull

published

Xavier Player, over at the googong McDonald Jones display home was very knowledgeable and helpful at this early stage of the process. We left with a greater understanding of the build process.

  • Incentivised Review No
  • Build StagePre-Construction
McDonald Jones Homes
Customer C.McDonald Jones HomesSend a private message

Hey Goran,

Thank you so much for your kind review! Xavier will be thrilled to know that you enjoyed your experience at our Googong Display. We are so glad he was able to help improve your understanding of the build process :)

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Jing L.
Jing L.
  • 2 reviews

Interior design completed with great joy

published

Just completed my interior design appointment and super satisfied with the whole process. My consultant Louise Ryan are very nice and professional in walking through every details of the house , kitchen, wet area, front doors, etc. she is very patient to check everything for me, including something I have never thought of by myself, although I have done heaps of research before coming to this appointment.

I feel so lucky to choose McDonald Jones Team to build my new house.

  • Customer Service
  • Timeliness
McDonald Jones Homes
Customer C.McDonald Jones HomesSend a private message
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jb2004
jb2004Illawarra, NSW
  • 2 reviews

Best Project Coordinator - Brannon Kennedy

published

My husband and I have nothing but great things to say about Brannon Kennedy. Excellent customer service since day 1 especially his promptness to everything. He was consistent in updating us and always returning our calls. Easy to deal and such a pleasure to work with! He made our pre construction stage experience such a breeze! Thank you so much, Brannon for all your help! - O&J B.

  • Customer Service
  • Site Admin
McDonald Jones Homes
Customer C.McDonald Jones HomesSend a private message
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Excellent Customer Service! Highly Recommend!

published
  • Customer Service
  • Timeliness
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Rachael
RachaelSouth-Eastern Region, NSW
  • 2 reviews
  • 2 likes

Very disheartening

published

This is what 8 months worth or work looks like on a 9 month contract. No roof and the insulation sitting in puddles. Note the beautiful weather and again no tradesman

  • Transparency
  • Incentivised Review No
  • Build StageMid-Construction
McDonald Jones Homes
Customer C.McDonald Jones HomesSend a private message
Rachael
Rachael
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Excellent service

published

I am really happy that I received excellent service during my preconstruction stage by my coordinator Josh McFarlane. He was very polite and humble. Was impressed with Quick communication and updating information, clarifying my questions which really made the process with no hassle. A big THANK YOU..

  • Customer Service
  • Timeliness
McDonald Jones Homes
Customer C.McDonald Jones HomesSend a private message

Hi Sanjai! Thank you for taking the time to share your experience with us. We will be sure to share your kind words with Josh and the greater team.

We can't wait to see your home come to life!

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Amazing communication and service, Staff go above and beyond

published
  • Customer Service
  • Transparency
McDonald Jones Homes
Brand Manager B.McDonald Jones HomesSend a private message

Hey Emma,

Thank you so much for taking the time to leave us such a lovely review! It is great to hear that you have been taken care of. Lachlan and Carla love helping their clients find the perfect home! Keep us updated on the rest of your journey.

Similar opinion? Write a review on ProductReview.com.au!
Gavin
GavinIllawarra, NSW
  • 2 reviews
  • 1 like

A daunting process made easy !

published

Our build has not yet started ( Construction Certificate issued this week ) , but so far, the team at MJH South Coast have been amazing . A few stand outs - our sales consultant (George Bedelovski out of the Wongawilli display centre ) guided us to a design that suited us to a tee , and was always available to take a call and answer questions , making the initial process clear and straight forward . Secondly , our project coordinator (Brannon Kennedy ) has also been very quick to respond to questions with the right answers , keeping us updated on all aspects of council approval etc. . Both a very knowledgeable and credit to MJH, and looking forward to the next stage !

  • Customer Service
  • Timeliness
McDonald Jones Homes
Brand Manager B.McDonald Jones HomesSend a private message

Hey Gavin,

Thank you for sharing your journey with us! It is great to hear that you have been well taken care of by our fabulous team!

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Experts in “building” bad reputation. Poor communication with no display of customer ethos.

published
  • Customer Service
  • Site Admin
McDonald Jones Homes
Brand Manager B.McDonald Jones HomesSend a private message
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Emma
Emma
  • 2 reviews

Truly spectacular

published

The most wonderful experience. From day one Tracey has been our rock- professional, informative, kind, patient & truly amazing. Tracey has gone absolutely above & beyond & we are so so happy we were able to have Tracey work with us. We have learnt so much from Tracey & we are so appreciative of all her hard work. A true asset to McDonald Jones.
Mollie was also fabulous. The absolute dream team!
Thankyou Tracey & Mollie

  • Customer Service
  • Site Admin
McDonald Jones Homes
Brand Manager B.McDonald Jones HomesSend a private message

Hi Emma,

Thank you for taking the time to share your experience in our Braemar office. We are very lucky to have Tracey and Mollie assisting our clients! Keep us updated on the rest of your journey :)

Similar opinion? Write a review on ProductReview.com.au!
Beclin
BeclinSouth-Eastern Region, NSW

Helpful, knowledgeable and honest.

published

Tracey from the Braemar location was a pleasure to deal with, we felt at ease knowing Tracey understood our new home vision. Tracey communicated through the tender stage of the process with clarity and honesty. Thank you Tracey and Mollie.

  • Customer Service
  • Site Admin
McDonald Jones Homes
Brand Manager B.McDonald Jones HomesSend a private message

Hey Beclin,

Thank you for sharing your experience with Tracey and Mollie, they were thrilled to read your review!

Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Mehreen A.
Mehreen A.asked
McDonald Jones Homes

Hi, our single story build started in November last year, 11 months after the contract was signed, and has only now completed the rough in stage. Our builder did not ask us for money regardless of the increase in building cost. My question is are they building so slow just so they can pass a certain time period are no longer bound by the fixed price contract duration, just so they can ask us for more money at the end, so they can make up for their losses by not increasing the cost initially? I mean how long will the build take?

1 answer
McDonald Jones Homes
Brand Manager B.McDonald Jones HomesSend a private message
Mr R.
Mr R.asked
McDonald Jones Homes

Hi Everyone,

Has anyone been able to successfully negotiate their contract? It seems that they are no longer fixed price contracts, and all "additional charges" are passed directly to the owner with very little detail on how the builder is supposed to make best efforts to cost the build. There seems to be no upper limit to the cost increases and no mechanism of sharing the risk between the builder and owner. I am afraid that there will be very little motivation for the builder to secure materials in a reasonable timeframe to avoid price rises when there are no repercussions on them the owner picks up the bill (still with the 20% builder's margin!). How do owners protect themselves from this?

2 answers
McDonald Jones Homes
Brand Manager B.McDonald Jones HomesSend a private message

Hey Mr R,

Thank you for your question, this is best discussed with a Building & Design Consultant, we can organise for you to speak to someone over the phone. Let us know!

N A.
N A.
Janeen
Janeenasked
NSW

Hi,

Has anyone had experience about what happens to the 20 month fixed price contract when building cant commence due to the land not being registered before the end of the 20 month fixed price period ? We have delays with the land developer and it’s looking like our land wont be registered before our 20 month fixed price period expires.

2 answers
jim m.
jim m.

We had to pay an extension to keep in at a fixed price, the developer stuffed us around as well, it was not cheap but we had no choice. Jim

McDonald Jones Homes
Brand Manager B.McDonald Jones HomesSend a private message

Hey Janeen,

You are welcome to share your job number and we can organise for someone in our team to reach out and explain the process!

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McDonald Jones Homes

Details

About McDonald Jones Homes

  • Display homes are available for viewing in Sydney, Newcastle, Mid North Coast, Coffs Harbour, South Coast, Southern Highlands and Canberra. Building and Design Consultants assist you at the physical display homes, and there are also virtual Display Homes for viewing.
  • A variety of Home Collections let you pick the right home for your finances and tastes. Homes in the GenOne collection are made for smaller blocks and first home owners; NextGen offers contemporary homes and more inclusions, while the most premium of the collections are Country Living and Stuart Everitt Collections. These higher-end homes are usually suitable for second and third-time home buyers.
  • House and Land Packages are available in Sydney, the Hunter Valley, Newcastle, the Mid-North Coast, Coffs Harbour, the South Coast, Goulburn and Canberra.
  • McDonald Jones Homes partners with MyChoice Design Studio, allowing home buyers to enlist the help of professional interior designers when styling their new home. MyChoice Home Loans links home buyers with a suitable home loan.

Points of praise

Reviewers reported that attentive staff members go out of their way to make sure that new home buyers are satisfied. Staff are well informed and professional when providing information and advice, along with being friendly and patient.

Those home buyers in the pre and mid-construction stages of their build expressed confidence that they would have a favourable outcome in terms of their dream home. The source of this confidence was their trust in the staff members. Whether it was sales consultants or site managers, staff were trusted to look after clients needs with a high level of professionalism.

Compare all 5 McDonald Jones Homes
CategoryProject Home BuildersProject Home BuildersProject Home BuildersProject Home Builders
Build Areas

Hunter region.

South Coast region.

Sydney.

Port Macquarie.

Compare all 5 McDonald Jones Homes
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