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McDonald Jones Homes
4.7 from 1,027 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    4.8 (837)
  • Site Admin
    4.7 (453)
  • Timeliness
    4.7 (553)
  • Structural Integrity
    4.8 (316)
  • Plumbing & Waterproofing
    4.6 (280)
  • Electrical & Lighting
    4.7 (269)
  • Flooring
    4.7 (205)
  • Transparency
    4.7 (701)
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Nic

NicSydney, NSW

Mychoice

published

We completed our Internal selections with Julia at the Mychoice studio.
She was efficient and knowledgeable which made the overall process easier for us. Julia let us take our time, we started at 9am and were the last to leave for the day. A big thank you to Julia for her help. Much appreciated.

Customer Service
Timeliness
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Joshua M.

Joshua M.Sydney, NSW

Excellent selection experience

published

We have completed our Internal Selections with Bronwyn.

She was the pinnacle of professionalism and usefulness.

She deftly allowed us to navigate the selection process within our budget.

Her friendly manner allowed us to feel at ease and quite comfortable. We felt like we were able to take our time and ask questions as needed.

I would highly recommend MyChoice to anyone.

Customer Service
Transparency
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1 comment
McDonald Jones Homes
Customer C.McDonald Jones Homes
Leon Volz

Leon VolzSydney, NSW

MY Choice Studio

published
Incentivised ReviewNo
Build StagePre-Construction
1 comment
McDonald Jones Homes
Customer C.McDonald Jones Homes
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harris

harrisSydney, NSW

Pre-construction phase

published

We met with Lachlan& Bianca at Homeworld Box Hill. We are at Pre-Construction stage, but have not had a problem to date. It has been very smooth running so far. MJH appear a professional company and we had heard good things before we signed with them. We are really looking forward to commencing construction. We fel confident we can sort out any future problems (if any). Lachlan& Bianca very patience, professional and friendly manner. They are good asset for MJH

Customer Service
Incentivised ReviewNo
Build StagePre-Construction
1 comment
McDonald Jones Homes
Customer C.McDonald Jones Homes

Hi Harris, thank you so much for your lovely review. We will be sure to share your comments with Lachlan and Bianca whom will be thrilled to see your comments. We look forward to watching your home coming to life. Best wishes.

charlotte

charlotteSydney, NSW

  • 3 reviews
  • 3 likes

My choice studio

published
Incentivised ReviewNo
Build StagePre-Construction
1 comment
McDonald Jones Homes
Customer C.McDonald Jones Homes

Hi Charlotte, thank you for your feedback. We will be sure to share your feedback with our team and celebrate Brittany and Samantha's efforts to assist you. We look forward to seeing your home to come to life! Many thanks

Fazal

Fazal

  • 2 reviews
  • 4 likes

First stage of construction completed

published

We’re very glad to see our first stage of construction completed. We were well informed about the work to be carried out thanks to Chris Simmons for letting us know the procedure for site preparation and slab pouring. It was completed two days before it was scheduled.
Frame work has just started and David Davies well experienced supervisor is keeping us updated.
Thank you Danielle Plummer and Samantha Lynas for their prompt response to our query.

Customer Service
Site Admin
See all answers
1 comment
McDonald Jones Homes
Customer C.McDonald Jones Homes

Hi Fazal, thank you for your review of your team, they will be all so thrilled to see your review. We appreciate your time and we look forward to completing your wonderful new home. Kind regards MJH Team.

Jen

JenIllawarra, NSW

  • 2 reviews

A class act & quality product

published
Customer Service
Site Admin
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Almeria 5

Almeria 5

  • 2 reviews
  • 1 like

Outstanding customer service

published

We are currently building the Almira five. Our journey has been extremely stressful as we had A house with another builder that had to be knocked down. We meet Tracey and Mollie from MJH Who took us under their wing and helped us we cannot thank them enough. Tracey Showed us some amazing floor plans and we fell in love with the Almeria 5. Our block Required re-loaded garage and they both helped us Alter our plans in order to make the house work and fit within our budget we are now are able to build our dream home because of there help. Thanks again to all the staff at Braemar in helping my family build our dream home.

Customer Service
Site Admin
See all answers
1 comment
McDonald Jones Homes
Customer C.McDonald Jones Homes
sunee

suneeSydney, NSW

  • 2 reviews
  • 2 likes

pleasant communication

published

we have just finished a PCI of our house. Very happy with it at the end. build quality is good can't wait to move in. I have to thank the site supervisor Doug Goreal who was very patient with me and give me a useful advice, whilst admin of MJH was not really helpful and didn't give a clear explanation. however, at the end i'm happy with the house

Customer Service
Site Admin
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1 comment
McDonald Jones Homes
Customer C.McDonald Jones Homes
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Extremely Helpful and Efficient

published

We met with Bianca and Lachlan at Homeworld Box Hill. They have handled our pre construction stage of our new build. They were so helpful and informative and didn't bat at eye with the influx of questions and queries I send through, They always got back to me straight away.

Customer Service
Site Admin
See all answers
1 comment
McDonald Jones Homes
Customer C.McDonald Jones Homes

Hi Courtney, thank you for your lovely review our team at Box Hill will be so thrilled to read your comments. We are so pleased they assisted you to start your exciting new home journey. Best wishes

Deybra

DeybraSydney, NSW

  • 2 reviews
  • 1 like

Amazing first building experience!!! Will build again with MJH in future!

published
Customer Service
Site Admin
See all answers
1 comment
McDonald Jones Homes
Customer C.McDonald Jones Homes

Great First Home Build Experience!

published
Customer Service
Incentivised ReviewNo
Build StagePre-Construction
1 comment
McDonald Jones Homes
Customer C.McDonald Jones Homes
Diego.Olivares94

Diego.Olivares94Sydney, NSW

First Home Build In Progress - Smooth and Enjoyable

published

We met with Wayne Gordon to update on our current first home build and are extremely satisfied with the progress he has made in coordinating our home build.

Wayne has helped in keeping us up to date with any issue/progress with the house and the communication has been solid between us.

We look forward to the final stages of completing this house and have had an enjoyable and creative process to what was imagined to be a daunting process for first home builders.

Customer Service
Site Admin
See all answers
1 comment
McDonald Jones Homes
Customer C.McDonald Jones Homes

Hi Diego, thank you for your review we are pleased Wayne providing you with great communication and service. We will share your comments with Wayne and the team. Many thanks.

Matts

MattsHunter Region, NSW

Nearly there but not that excited

published
Customer Service
Site Admin
See all answers
4 comments
McDonald Jones Homes
Customer C.McDonald Jones Homes
Matts
Matts
McDonald Jones Homes
Customer C.McDonald Jones Homes
Linden F.

Linden F.

  • 2 reviews

Internal Selections

published

Many say this is the most stressful day, but also the most fun! Louise is pleasant, and ran through the process well. She was able to answer our questions, and when she required further information, she was quick to speak to other team members to confirm.

We left feeling confident of our choices and on track with our build.

Customer Service
Transparency
See all answers
1 comment
McDonald Jones Homes
Customer C.McDonald Jones Homes

Hi Linden, thank you for your review we are pleased you had a lovely experience with Louise. We will share your feedback with Louise, who will be thrilled. We look forward to seeing your new home progress. Best wishes.

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  • NSW
  • Verified customer

Awesome experience - Pre-construction phase

published

We are extremely happy with the overall service provided by Lachlan and Bianca from the HomeWorld Box Hill team during this phase. Lachlan was very patient and understanding as he took the time to answer every small question we had during our meetings. He is very knowledgeable and helped us every step of the way. They have both been fantastic and we would definitely recommend working with them.

Customer Service
Incentivised ReviewNo
Build StagePre-Construction
1 comment
McDonald Jones Homes
Customer C.McDonald Jones Homes

Hi Rohan, Thank you for the feedback about the Box Hill team. Lachlan and Bianca were thrilled to read your feedback. We look forward to seeing your new home come to life. Best wishes.

Pranav O.

Pranav O.Sydney, NSW

First time build, will build them again for sure, peace of mind

published

We have build our first home with MJH, would definitely give them another chance,

Although have learnt lot after first home build and I would like compliment MJH on looking after us.

Build quality and workmanship is great, service in each stages is at best levels.

Even after building almost 2 yrs, their service no doubt the best.

Thank you MJH.

Customer Service
Site Admin
See all answers
1 comment
McDonald Jones Homes
Customer C.McDonald Jones Homes

Hi Pranav, thank you so much for your lovely review and your feedback. We are so thrilled to read how happy you are with your home and we do hope you enjoy making many, many years of wonderful memories. Best wishes.

Fantastic

published

We had our internals selections today with Brittany Day and we couldn’t be more excited, she went above and beyond to make sure we both were happy with all our choices and showed us every option. We can’t wait to see our dream come to life. Thank you so much again

Customer Service
Site Admin
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Chris T,
Thank you for the feedback, how exciting to pick all the items that will make your home truly yours! Make sure to keep us updated on your progress!

Ros and Juan

Ros and JuanSydney, NSW

  • NSW
  • Verified customer

Excellent customer service - Pre-construction phase

published

We are very happy with the professionalism and overall service provided by Lachlan and Bianca from the HomeWorld Box Hill team during this phase. Lachlan ensured that things progressed smoothly and was available to answer our questions.
They have been fantastic and helped us every step of the way. We would definitely recommend working with them.

Customer Service
Incentivised ReviewNo
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Ros and Juan,
Thank you for the feedback, Lachlan and Bianca love helping their customers create their dream homes, Make sure to keep us posted on your progress

Jane and Greg

Jane and GregSydney Surrounds, NSW

  • NSW
  • Verified customer

Professional, friendly and well informed

published

A huge thank you to Lachlan, Bianca and Tina for their welcoming approach to our initial visits where we were the typical "no idea what we were looking for" customer. With each visit to Marsden Park and then to Box Hill Home World we worked with the MJH team as they took us through the planning stages, step by step, and gave us the confidence to choose our MJ house and select the upgrades that suited us. Their patience, professional and friendly manner and can do attitude has made our time and experience with the MJH team a huge success. They are a winning team ..... and we were so fortunate to find them. Thanks guys. Greg and Jane

Customer Service
Site Admin
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Jane and Greg, thank you for the feedback, the 'winning' team were delighted to read your comments and we can't wait to see your new home come to life!

Page 1 of 52

Questions & Answers

Kpil

Kpilasked

McDonald Jones Homes

Can I please get a hold of the manager for your willowdale Leppington office? Sales agent has no sense of urgency and we’re not getting anywhere. We paid a deposit and the customer service has been unsatisfactory

1 answer
McDonald Jones Homes
Customer C.McDonald Jones Homes

Hi Kpil, thank you for the question. Could you please give us your contact details and we will have a manager contact you. Alternatively, we invite you to email us at customerfeedback@mcdonaldjones.com.au with your concerns and contact details so we can action immediately for you. Thanks

Sanjay

Sanjayasked

NSW

Job no 605778
Your MJH contractors are not complete the work at my house. Already above three month pass after PCI and above 2 month pass after Handover but contractor coming and going . Not fixing the issue properly.

1. New rangehood replacement done but still not fix the issues. New wrangehood is more noisy than old one and same alignment issue and no grill provided on top of the rangehood. Kitchen contractor blaming Electrician and Electrician blamming Kitchen. No one giving proper solution for this issue. Kitchen guy said the rangehood quality is not good and Electrician said kitchen alignment not good. Who is the right?
2. After one month of chase up with door guy, They came today and replaced the frame but Afresco door is still making noise. I don't know when you fix the issue. Three month passed after PCI but problem is as it is.
3.Driveway guy giving false commitement every time and not come till date at site. Now he saying coming next Friday. Let's see what happens?
4. Main door entry timber post has still quality issue and it look ugly when enter the house. Need to change your fasade design.

Is there any responsible person in your company who control the contractor and chase with them and solve the customer issue.

Looking for your help to complete my house work.

It's really poor service by your MJH contractors.

Please update who is responsible person in your company who take prompt action on customer issue

1 answer
McDonald Jones Homes
Customer C.McDonald Jones Homes

Hi Sanjay, as we have communicated with you previously - your construction manager and the service and warranty team are working with the trades and suppliers to address your concerns and action them as quickly as possible. We understand your frustration and confirm our teams and the construction manager are constantly communicating with you to confirm completion of your works.

Ian McRae

Ian McRaeasked

McDonald Jones Homes

Is anyone else noticing the number of reviews left for MJH that appear dodgy? With OVER 60% being preconstruction reviews mentioning the same names over and over. (590/982 people have no house) Every time a bad review rears its head, a heap of preconstruction reviews appear to cover it up. If you sort by 'most liked' you'll see out of 20 reviews the word nightmare appears in 6 titles, terrible 6 times, beware twice and to mention not all, but a few more, defects, disappointed and awful.
A question for MJH here.. Do you pay employees monetary incentives to source positive preconstruction reviews?

5 answers

Bro all I can say is so far the guys have been great. It’s been a rubbish thing with banks for us. And it was nice to have something go smoothly.

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Ian, thank you for raising this question, it has come up previously and like every other company we reward our employees for their great work in various ways.

We strive to provide the best possible building experience for our customers and our teams encourage customers to let people know about their building journey, both positive and negative, if a customer experience becomes negative, we investigate it immediately to address the concerns. We also invite our customers to provide reviews about their experiences throughout their building journey via our customer surveys at every building milestone, as do most other companies.

We are more than happy to provide you with further information about this process, so please provide your details to customerfeedback@mcdonaldjones.com.au or feel free to contact Product Review also, as they manage this independent review platform and we abide by their strict guidelines. Many thanks

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Stockhorse Ave Camelle1,
We are so pleased to read you have had a smooth experience, we'd love to learn more about your building journey if you would like to share more with us. Many thanks

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