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McDonald Jones Homes

Reviews

4.7

922 reviews
5
(808)
4
(64)
3
(7)
2
(13)
1
(30)
  • Build Stage
  • Customer Service
    4.8 (747)
  • Site Admin
    4.8 (403)
  • Timeliness
    4.7 (486)
  • Structural Integrity
    4.8 (289)
  • Plumbing & Waterproofing
    4.7 (256)
  • Electrical & Lighting
    4.7 (249)
  • Flooring
    4.7 (192)
  • Transparency
    4.7 (634)
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Knock down rebuild

Knock down rebuildHunter Region, NSW

Internal Colour Selections with Peta at Thornton

published

Building a NOW series KDR and completed our internal colour selections appointment with Peta at the MJH Thornton office. Very happy with our selections! Peta helped us make important decisions on upgrades whilst sticking to our budget. We upgrading main items like floor tiling and Caesarstone bench tops. Can’t wait to see it all come together!

Customer Service
Transparency
Build StagePre-Construction

Amazing final product!!

published

Excited to see the build home on practical inspection.Really happy and thankful to Wayne Gordan who has done tremendous job. Wayne was in regular touch throughout the build process and is very responsive. Astonished to see the house he built is without any defects. Exceptional and impressive work Wayne Gordan.

Can wait to move in next week.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateSeptember 2020
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Jacob Wright

Jacob WrightSydney, NSW

Fantastic Process So Far!

published

From the initial planning stage with Tracy Nielson at the Willowdale Display homes to our experience at the colour selections studio the first stages of our build with Mcdonald Jones could not have been better. Every step of the way we have been able to turn our dream home into a reality. With Construction currently taking place, the build has progressed quickly and to a high standard with constant updates from our site supervisor Wayne Gordan who has been fantastic with communication and consistent inspections. We look forward to the completed product and moving into our brand new home!

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Build StageMid-Construction
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Construction Phase with James Koski

published

Our time during the construction phase couldn't of gone any smoother. So glad we had James Koski as our Building Supervisor. When you first meet James he will let you know he will treat the build as if it was his own house.(So true) The home was finished exactly how we expected.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
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Build StagePost-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Paul, thanks for the feedback, James loves helping his customers build their dream homes! We hope you create lots of happy memories in your new home!

Monica T.

Monica T.Sydney, NSW

Outstanding customer service

published

Professional, organized and streamlined sums up the approach of the teams both in the sales office and colour room. Our appointments were on time and the staff were friendly and helpful with all our enquiries. Our estimate cost is in line with our expectation and we look forward to watching the build.

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Build StagePre-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Monica, thank you for your feedback about your experience so far, make sure to keep us posted on your progress!

  • NSW
  • Verified customer

Great experience with Tracey N at Willowdale

published
Customer Service
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Build StagePre-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Kim, thank you for the feedback about your experience, Tracey was delighted to read your comments. Keep us posted on your progress!

Nick

Nick

  • 3 reviews
  • 3 likes

Slow internal processes.

published

This is more of a heads up review. Our “journey” with McDonald Jones was great at sales, than slowed down dramatically.

We paid our first deposit in November 2019 and have not commenced site works as of September.

I’m not sure if we have gone on the back burner since the home builder grant started, but if anyone is hoping this is a 12 month process from start to finish, it is not, it is more 18 months I would say.

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Nick, thank you for this honest feedback, we would like to investigate your build journey to discover more about the delays, could you please provide us with your job number so we can investigate, Many thanks

Pre-Construction Phase with Tristan Cavarra at Oran Park

published
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Build StagePre-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Tim, thank you for the feedback, Tristan loves helping his customers create their dream homes, keep us posted on your progress!

Bear N.

Bear N.Sydney, NSW

  • NSW
  • Verified customer

This is perfect

published

First impression with consultants Tracey really good she try to get everything as soon as she can. I am disappointed with paperwork time, it took 15 months and my choice studio missed many thing we add to the house, they replied too slow. However, my supervisor Doughlas is very ‍professional, he took care every step of my how and construction just took nearly 6months. Anyway, we are pleasant after handover. Thanks

Customer Service
Transparency
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateSeptember 2020
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Bear N, thanks for the honest feedback about your MyChoice experience, we have shared this with the team for continuous improvement, along with the feedback about Tracey and Douglas, congratulations on your new home!

The reviewer stated that an incentive was offered for this review

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Dinusha

DinushaSydney, NSW

Great experience

published

My plan and external color selection was done easily thanks to help from Cassandra. She was really good in explaining and giving us information necessary to make decisions. The selection variety of inclusions provided by McDonald Jones are very good which enabled us to build the color pallet we desire.
Looking forward to the next appointment

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Dinusha, thank you for the feedback about your experience and Cassandra, please keep us posted on your progress and we would love to see photos!

  • NSW
  • Verified customer

Fantastic Service by Tristan Cavarra! Highly Satisfied!

published

100% would recommend Tristan Cavarra from McDonalds Homes Oran Park. My partner and I are in the process of building our first home and came in with many questions and worries! Tristan was an absolute star - very patient, very professional, quick to action and most of all highly knowledgeable in his craft. He walked us through every step of the way and provided us with all the confidence and helped us plan our dream home! Tristan's insights and advice are what we exactly needed. Because of Tristan, we are very confident with what's to come. Very grateful and excited as we progress to the next stage!

Customer Service
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Build StagePre-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Loreli, Thanks for the awesome feedback about Tristan, he loves helping his customers! Keep us posted on your progress!

Bonnie

BonnieSydney, NSW

  • 5 reviews
  • 2 likes

Bricks, roof, rough in and plaster done!

published

Really happy with progress.

Josh Tensein is helping us create our new home and we are hoping for the speed to continue (we desperately need to leave our Sydney home).

The roof looks fantastic....love the higher pitch! Happy with our brick choice which was laid perfectly (can’t wait for them to be cleaned for true effect). The rough in was completed and Josh walked us through ensuring everything was right. The plaster has been fitted and joins set, now for cornices then onto skirtings, doors etc.

The whole process to date has been fantastic. This is our third build but our first MDJ home and loving it. Highly recommend MDJ!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StageMid-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Bonnie, thanks for the feedback about your experience so far, Josh was so happy to read your comments! We love the photo's too, thanks again for sharing!

Roselyn

RoselynSydney, NSW

  • 4 reviews
  • 7 likes

Highly recommened Bronwyn Baidya Interior Designer

published

Bronwyn Baidya from MyChoice design studio in Baulkham Hills, is by far the best person to speak to for all your Interior & Exterior designs.
My partner and i were so happy with her help & professional advise, as she understood our needs & style for our house.
Making it a very smooth & stress- free appointment, Bronwyn was all over it, not to mention opened our minds to even better ideas, whilst still staying within our budget.
She trully knows her stuff, & we will definately be reccomending Bronwyn to family and friends.
Job well done!

Customer Service
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Build StagePre-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Roselyn,
thank you for the feedback after your selections appointment, Bronwyn loves helping to create dream homes with her customers!

Nicky

NickySydney Surrounds, NSW

Fantastic experience at the external colour & Plan appointment!

published

I couldn't have made it through without Cassandra Bonner! My plan and external colour selection was made so easy and seamless thanks to Cassandra. Not only did she assist with great expertise in detail colour and plan modification selections, she provided some of the best customer service I've come across in a long time. Cassandra really cares about the clients and goes above and beyond to help. Couldn't be happier!

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Nicky, thank you so much for the feedback about Cassandra, she loves helping her customers create their dream homes! Keep us posted on your progress

Phillip

PhillipSydney, NSW

  • NSW
  • Verified customer

Thank you Tracey of MJH Willowdale

published

Thank you Tracey Neilson from MJH Willowdale display homes. After speaking with a number of builders regarding our difficult block Tracey guided us through the building process and provided us with speedy solutions to our design needs. We thank you for all your assistance through the building process and assisting us even though we changed our plans half way through. Thanks again

Phil

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Phillip, thank you for the feedback about Tracey, she was delighted to read your comments and loves helping her customers create their dream homes!

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Great experience at our external selections

published

Cassandra Bonner, our interior design consultant at the MyChoice studio was very helpful during our external selections. She was patient, kind, understanding and no question was too hard. She recommended certain things that would improve our home and her eye for design, detail and color was impressive. We can't wait for our next appointments. Thank you!

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Katrina, thank you for the great feedback, Cassandra loves helping her customers!

Tamer

TamerSydney, NSW

  • 2 reviews
  • 2 likes

Amazing internal colour selection !

published

We do really thank Bronwyn Baidya - My Studio - Baulkham Hills for her great effort during the internal selection last week, She showed excellent customer service, warm welcoming, very professional and honest advices
She has a great knowledge that helped me to choose the best colors . at the end everything as per her consultation was perfect . we have told her about our budget and she was more than helpful !
we did trust her suggestions as it was really honest and suitable for my new house
we could not make it without her help
Thanks Bronwyn !

Customer Service
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Build StagePre-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Tamer, thank you for taking the time to provide your feedback Bronwyn was so delighted to read your comments, and thanks for sharing your selections - they are fantastic! Keep us posted on your progress!

  • NSW
  • Verified customer

An amazing process so far ! Nearly ready for construction

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Antoni, thank you for the feedback about the Leppington Sales team, they love helping our customers create their dream homes, keep us posted on your progress!

Lloyd. C

Lloyd. CSydney, NSW

Great Service! Highly Recommend!

published

We were very impressed with Lachlan, Linda and Bianca from the Homeworld Marsden Park Team. They were very proactive in resolving any of our concerns and were easy to talk to. If you want to build a home and don't know where to start, then I would highly recommend giving them a visit. They will be patient and give you valuable insights and guidance throughout the process.

Customer Service
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Timeliness
Build StagePre-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Lloyd,
Thanks for the feedback about the Marsden Park team, they were delighted to read your comments, keep us posted on your progress!

Grace

GraceSydney, NSW

  • NSW
  • Verified customer

Beautiful home

published

Our house was destroyed in a fire December 2018. After weeks of searching for a new home we kept going back to MJH. Daniel at Oran Park was Great helping us choose a house to fit our block and work within our price range. Girls in office fantastic helping us with our colour choices. Site supervisor Mitch the best, professional, helpful and very fussy. Build started July 2019 we were in 15 December 2019. The key to a successful build is a great supervisor.Highly recommend MJH

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2019
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Grace, thank you so much for taking the time to provide your feedback, we are so pleased we could help you rebuild your dream home! Congratulations on your new home and we hope you make lots of happy memories there!

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Questions & Answers

Jim and ChrisV

Jim and ChrisVasked

NSW, Oak Flats (South Coast Office)

We will be building in the South Coast area. What would be a general time frame to commence the build after the Consolidated Tender has been accepted and signed.

1 answer
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Jim and ChrisV, congratulations on taking the step to building your new home!
There are a few steps to go through once Consolidated Tender is accepted and all your selections for finishes are completed, construction plans are drawn, engineering is completed and Basix approval is given, along with water authority approval being successful, then Council or Housing Code approval is provided. We then receive your authority to commence building from your lender, at this stage we enter your project to our construction list, order materials and instigate manufacture and start on site within 20 days.

We try to minimise this time as much as we can to assist you, please feel free to chat with your local Building and Design Consultant to find out more. kind regards

Brian

Brianasked

McDonald Jones Homes

Planning to build in Bayswood, Vincentia, NSW. I have heard the supply of quality trades people in the area is limited, resulting in a poor quality & drawn out build.
Is this the case?

1 answer
Bonnie
Bonnie

I can only comment on the work to date in Port Macquarie area. Trades arrive on time and work hard to complete in timely manner. Quality of work so far has been excellent. Can’t fault them.

Kim

Kimasked

McDonald Jones Homes

Can somebody please tell me if the alfresco’s come as standard. As I have noticed on the information booklets it has stated optional.
I find this rather bizarre as why would you advertise as an entertainers delight when you would be stepping out onto dirt/grass and nothing but the sky above.
Shouldn’t the basic alfresco with at least a concrete slab and some sort of structure overhead be included.

1 answer
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Kim, Most of our alfresco’s are optional and are priced separately on our price list. This allows buyers who may have a restricted budget to have the home with or without the alfresco. Some of our 2 storey homes because of the integrated alfresco design cannot offer this option and the price list does include the alfresco, hope this clarifies this for you. Let us know if you would like a Building and Design Consultant to contact you with any further questions. thanks

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