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McDonald Jones Homes

Reviews

Review distribution

5 star
591
4 star
46
3 star
4
2 star
10
1 star
26

  • NSW
  • Verified customer

So far, so good!

published

We are mid-way through our build and so far, our experience has been amazing! The construction process has been smooth and easy to understand thanks to our site supervisor, Bernie Refalo. Bernie is experienced, knowledgeable and easy to get along with - nothing is ever a problem. The build has been managed perfectly so far. He keeps us regularly updated, is always available, and has gone that extra step to make the construction experience less daunting. Bernie is proving to be an asset to McDonald Jones.

Customer Service
Site Admin
Timeliness
Structural Integrity
Transparency
Build StageMid-Construction
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Tracey and Adam

Tracey and AdamSydney, NSW

  • NSW
  • Verified customer

Great start to our journey

published

In the first stage of our building journey we have found Len Llovell & Cheylen Janezic to be customer focused, extremely knowledgeable, friendly and approachable. We are grateful for all the help in planning our new home. Lens experience is invaluable with his quick solutions and ideas that he can suggest drawn on years of his experience. Having such excellent people represent McDonald Jones puts us at ease with the upcoming process. The information provided and the professional manner we have experienced so far has been wonderful. We would have no hesitation recommending them to others wishing to build. Regards Tracey & Adam

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
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Phenomenal!!!

published

From accepting our Consolidated Tender through to Handover, our experience was incredible. Elliot our Slab Supervisor was faultless and Adam Rademaker was allocated to us as our Site Supervisor and was nothing short of incredible. Communication was brilliant. He never showed any frustration with us and nothing was too much trouble. The updates were consistent and always informative which gave us peace of mind. These men are a HUGE asset to MJH.

Customer Service
Site Admin
Timeliness
Structural Integrity
Transparency
Build StagePost-Construction
Construction End DateDecember 2019
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there Phenomenal Experience! What a wonderful review! Thank you so much for taking the time to let us and everyone reading Product Review know how your building experience was, the tam were delighted to read your review!

Garang

GarangSydney, NSW

Amazing build process

published

I had an amazing build experience with my site supervisor Mark Docherty. He made the whole process easy to understand, he always communicated things in a timely and accurate manner, well organised with the scheduling and went out of his way to make thing easy and understandable for me from the start of construction to hand over coming up soon.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StageMid-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Garang, thank you for taking the time to provide your feedback about Mark, he was delighted to read your comments! Please keep us posted on your progress.


LjC

LjCHunter Region, NSW

Worst experience - Tender stage only

published
Customer Service
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi LjC, Your feedback concerns us greatly and we would like to investigate this for you, could you please provide us with your best contact details and property address via private message so we can investigate this for you. Kind regards


10 out of 10

published

Paul helped make our choice of home very easy. We made a few changes during the pre-construction stage and he had all the answers for us very promptly .Paul would be one of the busiest MJH employees at Leppington but still manages to find time to answer question for us even after hours.Would highly recommend Paul to friend and family.

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Paul, thank you for the feedback about your experience so far, keep us posted on your progress!


Brooke and Ben

Brooke and BenHunter Region, NSW

We love our new home!

published

Thank you to Andrew Dimovski and his team at Homeworld Thornton! As first time home builders they made our pre-construction phase a dream. Having never built before, Andrew helped out enormously with The suggestions and advice he had. Nothing was ever a drama. Would definitely recommend Andrew if you are looking for your dream home!

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateOctober 2019
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Brooke and Ben, thank you for the lovely feedback about Andrew and congratulations on your new home!


Romina Rempillo

Romina RempilloSydney, NSW

  • NSW
  • Verified customer

Double Thumbs-UP!!!

published

We just finalised the Consolidated Tender with McDonald Jones Homes and couldn't be happier with the experience and treatment we are getting from them. Their people are so helpful and accommodating and always willing to cater for our demands especially the people from Marsden display house. Thank you guys - Trupti, Jim, Linda and Tina. Double thumbs-up to you guys.

Looking forward to the next step of this journey.

Customer Service
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Romina, thank you for the Thumbs Up! We can't wait to start building your dream home! Keep us posted on your progress!

PKM

PKMSydney, NSW

Great pre-building consultations

published

We have had a wonderful experience dealing with Vincent Klein and the team at Kellyville Homeworld (Linda and Mikal) during our tender process. Vince was professional, efficient and flexible with our design changes. He was very quick to respond to our queries even outside his working hours which was quite impressive! Vince is a pleasure to work with and has great customer service. We are looking forward to this journey and hoping that everyone we work with along the way will have the same level of dedication and professionalism we have experienced so far.

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there, thank you for taking the time to provide your feedback on your experience so far, keep us posted as your home comes to life!

John  Margaret

John MargaretIllawarra, NSW

Pre Construction process

published
Customer Service
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi John and Margaret, thank you for the lovely feedback about the team, we can't wait to start building your dream home!


NNK

NNKSydney, NSW

Great start up Experience with McDonald Jones Homes

published

Paul from McDonald Jones Homes guided us for our pre-construction stage in a professional manner. He answered all of questions and changed tender and quote few times without any hesitation. Very happy with pre-construction stage services provided by Paul from McDonald Jones Homes. We will definitely recommend McDonald Jones Homes to our friends.

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there, thank you for the feedback about Paul, he was so pleased to read your comments!


Jeff and Debbie

Jeff and DebbieSydney Surrounds, NSW

Excellent

published

Michael and Haley at Homeworld Warnervale
Based on our experience we can strongly recommend Michael and Haley at MJH Homeworld Warnervale. Michael was great to talk to and we got the feeling that he has good overall experience/knowledge in house builds in general and he gave us some very good tips and ideas for our house that we would never have thought of. We had a feeling that we could trust him as well which is important. Haley :-) is super/uber efficient and has a knack of putting a smile on our faces whether that be face to face contact or phone or email. We are in the pre contruction stage and are very happy with McDonald Jones to date.

Customer Service
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Jeff and Debbie, thank you for taking the time to provide your feedback about Michael and Haley, they love helping their customers dream homes come to life!


Bruce Anderson

Bruce AndersonSydney, NSW

  • Verified customer

Excellent Customer Service

published

A big Thank you to Paul Sidney and Team at Emerald Hills Display for your professional and informative conduct during all of our Pre-Construction discussions and negotiations. Paul was quick to respond to any of our correspondence and his explanation of the Pre-Construction stages assisted our decision making. It has been a pleasure dealing with you.

Customer Service
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Bruce, thank you for the feedback about the Sydney team, they are delighted to read your comments and we can't wait to build your dream home and transform the way you live!


Simon

SimonSydney, NSW

  • 2 reviews

Great to deal with

published

Great experience and very happy with our new home. The communication was excellent from the first day to completion. Our project coordinator Ebony was fantastic and extremely helpful.
The build was of high standard and managed exceptionally well by David who was very approachable, knowledgeable and professional.
I would highly recommend McDonald Jones to anyone.

Fay Nader

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateSeptember 2019
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there Fay, thanks so much for the feedback about your experience, we hope you are creating lots of happy memories in your new home, we'd love to see photos if you have time to share some!

very good

published

We are in pre-consteuction stage ,we had great experience with Cassandra Bonner,she managed handled professionally & amazingly quick . Questions have been answered honestly and everything explained thoroughly.We had few changes which were amended so quickly.I would like to use Cassandra Bonner for my internal selection as well .Very Very happy! Thankyou!

Customer Service
Site Admin
Timeliness
Structural Integrity
Transparency
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Bineesh, thank you for your feedback on your experience so far, please keep us posted on your progress, we can't wait to see your new home come to life!

Kristy Iuliano

Kristy IulianoHunter Region, NSW

Great Experience with our SS Todd Gardiner

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Transparency
Build StagePost-Construction
Construction End DateNovember 2019
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Kristy, thank you so much for taking the time to provide your feedback about your experience, we hope you create lots of happy memories in your new home!


Supriya

SupriyaSydney, NSW

  • Verified customer

Great experience with Vincent and his team at Kellyville homeworld McDonald Jones

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there, thank you so much for taking the time to provide your review about your new home experience, we hope you make lots of happy memories in your new home!


The Valvasons

The ValvasonsSydney, NSW

  • NSW
  • Verified customer

Stress free home building!!

published

We have been so lucky to work with Vince and the team, Linda and Mikal. Vince has been available at all hours of the day and ready to answer any question we may have! Vince is a wealth of knowledge and had a way of understanding exactly what we need! He has eased our anxiety and made the process so easy!!! Would definitely recommend Vince and his team to anyone thinking of building!!

Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there, thank you so much for the feedback about Vince and the team, they love helping people create their dream homes! Keep us posted on your progress.


Jonathan S.

Jonathan S.Sydney, NSW

Good build process but poor support after handover

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateMay 2019
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Kumar

KumarSydney, NSW

  • Verified customer

Loved the exercise

published

Vincent was very upfront with his customer expectation management and the ability to convince us of the issues that were raised, within expected time frames and slowly prodded us in the right direction with the same enthusiasm , even when we were waning in enthusiasm . We are still in the early stages of the pre-construction and that initial sales pitch by the team was crucial for our decision making.

Customer Service
Timeliness
Transparency
Build StagePre-Construction
See all answers

Page 1 of 34

Questions & Answers

Gary Higgins

Gary Higginsasked

Ok, so a month later now. Thats more than 4 weeks by my clock, and you are still offering a make-believe $45,000 off a home MJH?
I guess I was half right for now. We will await the extension until February shall we?
Do the people who fall for this offer know your prices increased significantly at the commencement of this promotion? And tenders compiled prior to commencement were ineligible for the promotion?m

1 answer
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Gary, thank you for following our promotion closely - you can view the information about the promotion here: https://www.mcdonaldjoneshomes.com.au/45000-promotion-terms-conditions
Confirming we did not have a significant price increase as you indicated and also confirming for you the promotion ends on 8 December 2019, as always published. Let us know if you would like more information about a home design that suits you or feel free contact one of our building and Design Consultants, cheers


Gary Higgins

Gary Higginsasked

I heard your ad on TV last night saying the current promotion will end in 4 weeks.
Is this true?
Or is it in fact true that you have already decided to extend it until February because of popular demand?
... no need to answer. The public will see for themselves in 4 weeks how misleading you are I guess

4 answers
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Gary, thank you for your question, confirming this promotion will end in 4 weeks, Feel to chat with one of our Building and Design Consultants if you like for more information and thank you for your continued interest.

Gary Higgins
Gary Higgins

a date?

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Gary, feel free to find out more information here https://www.mcdonaldjoneshomes.com.au/get-started-45000-your-new-home


Cassiea

Cassieaasked

Anyone have experience with a build in Nowra?

1 answer
Wotaj. Oke
Wotaj. Oke

Do your research... save time by skipping MJH


Get an answer from our members and McDonald Jones Homes representatives

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