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McDonald Jones Homes
4.7 from 966 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    4.8 (785)
  • Site Admin
    4.8 (414)
  • Timeliness
    4.7 (511)
  • Structural Integrity
    4.8 (299)
  • Plumbing & Waterproofing
    4.7 (266)
  • Electrical & Lighting
    4.7 (258)
  • Flooring
    4.7 (198)
  • Transparency
    4.7 (671)
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Bonnie

BonnieSydney, NSW

  • 4 reviews
  • 1 like

Nearing completion

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Incentivised ReviewNo
Build StageMid-Construction
Construction End DateDecember 2020
See all answers

Internal Appointment

published

We had our Internal and Colours appointments with Bronwyn Baidya and Kate Murace.

Both were knowledgable and aware of client expectations, working patiently through our questions. Their expertise and keen eye in the Interior Designs clearly laid the foundation to progress with our ideas which we further fine tuned wherever they needed to be, resulting in us being confident and satisfied with our final selections. In addition, Bronwyn and Kate were very forthcoming on what was needed and where we could save some costs. Thank you to both for your time, patience and service.

Rashi and Sri

Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction
Construction End DateJuly 2021
See all answers

Almost perfect

published

This is our fifth build, first time with MJH(job 605388) and we are so sceptic in building again. We were proven wrong. It started from sales Kassandra Savage who is knowledgeable, professional, supportive and always respond to our enquiries. Our site supervisor Wayne Gordon was also fantastic to work with. He made sure the build was built to a high standard of his and finished well ahead of the finish built date. He even picked up a few minor defects that my private inspector has missed and got it repaired. Thank you Kassey, Wayne and to the whole team of MJH. Keep up the good work.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Incentivised ReviewNo
Build StagePost-Construction
Construction End DateOctober 2020
See all answers
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Deb Plummer

Deb PlummerSydney, NSW

  • 2 reviews

I am extremely happy so far

published

I'm very happy with how things are going, can't wait to finally move in.
Cassandra Bonner was extremely helpful and patient with me.
I haven't purchased a new home for 25 years, things change, but your team is always very helpful, no question is left unanswered.
I would highly recommend MacDonald Jones homes.

Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction
See all answers
1 comment
Deb Plummer
Deb Plummer

I sent this yesterday, I am real

MJH Team

published
Customer Service
Transparency
Incentivised ReviewNo
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Sarah, thanks so much for the feedback about your experience so far, make sure to keep us posted on your progress, and WELCOME to the McDonald Jones family!

Wazza

Wazza

  • 2 reviews
  • 1 like

San Manor 16 Elite

published

We met with Bronwyn Baidya for our final Internal Selection. Bronwyn was just so helpful and had a good understanding of our concept for our new home. We completely relied on her judgement and experience to work out a solution for each room. Bronwyn knowledge of the products which My Choice could offer was second to none. We felt confident in everything that Bronwyn suggested. Bronwyn made the whole experience really relaxed and was happy to work with us to stage within a budget without compromising the concept and the feel of the house. We would highly recommend Bronwyn who looking for a professional and relaxing experience in assisting in designing the internals of your home

Customer Service
Transparency
Incentivised ReviewNo
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Wazza, thanks so much for the lovely feedback, Bronwyn was so pleased to read your comments, keep us posted on your progress and WELCOME to the McDonald Jones family!

Refreshing to deal with!

published

My husband and i found the service at the Oak Flats office fantastic!
Jess, Jodee and Benjamin have all been easy and enjoyable to work with.
So helpful, knowledgeable and professional in all areas.
It is so refreshing after building with other companies in the past that were below par.
Can not wait to start building we know we are going to love our Mac Jones home!!

Customer Service
Transparency
Incentivised ReviewNo
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there, thank you so much for the lovely feedback, the Oak Flats team love helping their customers create their dream homes., keep us posted on your progress and WELCOME to the McDonald Jones family!

Ben is outstanding

published

Bens customer service was second to none, he was so hopeful with explaining every step with honest and constructive ideas. So far he has made the process so enjoyable and easy going. We cannot recommend him enough. Thank you so much to all the team at Oak Flats, we cannot wait for what’s to come

Customer Service
Transparency
Incentivised ReviewNo
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Hayden, thank you so much for the lovely feedback about Ben and the Oak Flats team, they love helping customers create their dream homes! Keep us posted on your progress!

John

JohnSydney, NSW

Amazing and friendly service!

published

All of our colour studio appointments at McDonald Jones were fun and met with very good service. Bronwyn Baidya helped us with our external selections and Katherine Pleszkun helped us with our internal selections. Both were very friendly and provided us with exceptional service during our appointments. My partner and I can be quite indecisive, but they were both very helpful in guiding us to choices that we were both happy with. The appointments can be quite long, but they both provided great bubbly energy and made the days enjoyable. Our project coordinator Benji was also very friendly and was quick to respond to our emailed queries.

Customer Service
Incentivised ReviewNo
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi John, thank you for the lovely feedback about the team and in particular Bronwyn, Katherine and Benji, they love helping customers create their dream homes! Keep us posted on your progress!

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Selections with Jodee

published

We were concerned how we would cover everything in our selections but needn't have worried, since Jodee was very helpful and knowledgeable. There was a lot to get through and take in, but we never felt pressured and always felt that Jodee was there to help us rather than just sell the product..Thankyou, we really enjoyed our days in the studio.

Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Jon and Rozy, thank you so much for the lovely feedback about Jodee from our MyChoice Design team, she loves helping customers create their dream homes! Keep us posted on your progress!

Karen Reemeyer

Karen ReemeyerSydney, NSW

Our perfect home

published

My experience at the my choice studio today was very long and a lot of decisions were made. Jennifer Harkin my interior design assistant was amazing. With so many thing that I had to choose could not have had better help. I have now with Jennifer help amazing colour scheme for my home which looks amazing.

Customer Service
Transparency
Incentivised ReviewNo
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Karen, thanks for the lovely feedback about Jennifer, she loves helping customers create their dream homes! Keep us posted on your progress!

Saveena

SaveenaSydney, NSW

Perfect

published

We have been very satisfied with the process that McDonald Jones Homes in place. I was very much impressed the speed they built our house, in 4 months time our house was ready, there is no delay in construction. They made the whole process enjoyable , big thanks to Site Supervisor (Wayne Gordon) . We are so anxious to enter into our new house.
Thanks
Saveena & Jatish Deo :)

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Incentivised ReviewNo
Build StagePost-Construction
Construction End DateNovember 2020
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Saveena and Jatish, thank you so much for the lovely feedback about your experience and in particular Wayne , he loves helping customers create their dream homes! Congratulations on your new home, we have you create lots of extraordinary memories!

Exceptional Supervisor!!!

published

We have had the pleasure of dealing with Wayne Gordon as our site supervisor. He has been absolutely amazing. Wayne was there whenever we needed to ask questions. He answered all the enquires and responded back instantly to emails. Our house was completed to the highest standard, thanks to Wayne’s expertise.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Incentivised ReviewNo
Build StagePost-Construction
Construction End DateNovember 2020
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Jelena, thank you for the feedback about Wayne, he was delighted to read your comments. Congratulations on your new home, we hope you create lots of extraordinary memories there!

Las A

Las ASydney Surrounds, NSW

  • 2 reviews
  • 3 likes
  • NSW
  • Verified customer

Disappointed with the tender process

published
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Las, thank you for providing more information so we can investigate your concerns and arrange to have the team contact you. Many thanks

Mount View Grange Build

Mount View Grange BuildHunter Region, NSW

Perfection

published

We have had an amazing journey building our home with McDonald Jones homes.
From the beginning of picking our home to the amazing colour studio and how we were treated during this time was second to none.
During the build process our team has been amazing with communication and quality has been the best.
The online portal is great, with information and pictures of the process of the build keeps you up to date on the progress of our new home.
We can’t fault and highly recommend McDonald Jones homes.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Transparency
Incentivised ReviewNo
Build StageMid-Construction
See all answers
2 comments
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there, thank you so much for the lovely feedback about your building experience with us! We would love to see photos if you have time!

We are still in construction with 4 weeks to go but what has been completed so far has been outstanding and will send some photos as soon as I can.

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L.S Kiria

L.S KiriaSydney, NSW

Excellent service

published

Its been such a pleasure to deal with our project coordinator Benji. He has dealt with my enquiries with such professionalism and ease, and has provided me with constant updates with the progress of our build during pre-construction phase. He has made this part of the process less stressful for us, and want to say a huge thank you!

Customer Service
Transparency
Incentivised ReviewNo
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there, thank you so much for the lovely feedback about Benji, he loves helping customers create their dream homes! Keep us posted on your progress!

Our dream home

Our dream homeSydney, NSW

Our dream home

published

We can not thank the team at Marsden park homeworld for there assistance . Every process with Lachlan and Bianca was smooth and non stressful. Every email with any questions was replied to straight away, always putting us at ease. Honestly there wonderful customer service was one of the reasons for choosing MJH
Thank you

Customer Service
Transparency
Incentivised ReviewNo
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there, thank you so much for the lovely feedback about the team and in particular Lachlan and Bianca, they love helping customers create their dream homes! Keep us posted on your progress!

LEG

LEGSydney, NSW

  • 2 reviews

Excellent Customer Service

published

Louise Olsen was the MJH Consultant who helped us through the most detailed Internals Selection process. Our 5-hour meeting went considerably longer as I agonised over so many of the details we had to decide on. Louise was extremely patient and remained 'cool, calm and collected' throughout this marathon. Her product knowledge was very impressive and her help very much appreciated.

Customer Service
Site Admin
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Leg, thank you so much for the feedback about Louise, she loves helping customers bring their new homes to life, make sure to keep us posted on your progress!

Finally enjoying our dream home.

published
Customer Service
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Transparency
Incentivised ReviewNo
Build StagePost-Construction
Construction End DateOctober 2020
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Nuran, thank you so much for the feedback about Douglas, he loves building dream homes for our customers. Congratulations on your new home, we hope you make lots of extraordinary memories there! us posted on your progress!

Joseph

JosephHunter Region, NSW

Interior selections

published

Ms PETA assisted as with the internal selection. She did a great job for us to select the right colours and other interior designs. With her help, we were able to make it in time. We would like to thank Pete for the help to design our dream home.Thank you to all MacDonald team for the great effort to help us.

Customer Service
Site Admin
Timeliness
Structural Integrity
Transparency
Incentivised ReviewNo
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Joseph, thank you so much for the feedback about Peta, make sure to keep us posted on your progress!

Page 1 of 49

Questions & Answers

Helen

Helenasked

McDonald Jones Homes

do you build granny flats? (in Coffs area?)
Helen

3 answers
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Helen, yes we can build granny flats in Coffs Harbour area, they are built in conjunction with the main home. You can find out more here: https://www.mcdonaldjoneshomes.com.au/granny-flats
Many thanks

Helen
Helen

Stand alone? No other build
Helen

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Helen, confirming we only build our granny flats in conjunction with a main homes.

rachel.pais

rachel.paisasked

McDonald Jones Homes

Hi
, we are currently in the early stages of building a new home . We are starting to get a little bit confused regarding pricing.
We have the ‘inspired luxury upgrades’ included in our building tender. Now going through that, we have discovered infromation regarding switches and sockets and TV points.
We are trying to price together our electrical needs.
In saying the above, and as trivial as it sounds since the luxury upgrades included ‘clipsal switches and sockets’ does that mean they come installed in the home?or is it just the clipsal finish? do we have to add the cost of every switch and socket to the construction cost?

Also does the construction come with sharking?

2 answers
Our dream home
Our dream home

Hi, we are also in the very early stages . From my understanding you get one power point/socket/switch installed included to each room. Any additional points will be extra.
Yes I do believe sarking is included.
Hope that helps a little .

Khusnil
Khusnil

sarking is an upgrade. you have to pay for it.

Ron

Ronasked

McDonald Jones Homes

When visiting a display home at Marsden Park I was required to provide my details for covid tracing. This included my email address. Unfortunately this was used for marketing purposes which I understand is illegal.
I emailed the company representative involved and was advised that I must have inadvertently ticked the box allowing this. There is no reason why I would do so, and in any case as details are not taken during non-covid times I believe that it is wrong to take advantage of the current situation and include a marketing component to the contract tracing form.
I have requested a copy of the form I filled in, but not surprisingly they cannot provide it.
Not happy.

5 answers
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Ron, we have investigated your concerns with the team and they have confirmed that you may have inadvertently indicated on the COVID form that you would like to receive marketing information. We note this is an option most companies include in their COVID data collection information and is not illegal, this allows a more efficient process if people would like to receive further information, so as to not require people having to enter their details twice if they would like to receive information in the future.

We can confirm we have a strict COVID data collection policy and this data is kept separately to any marketing information data collection for this purpose, and it is subsequently destroyed after a two month period. We have confirmed your details have not been kept in our emailing system or newsletter list. thank you

Ron
Ron

Confirmed that I may have seems a contradiction. Either I did or didn't. You say that most companies act in this way, but I haven't seen that option on any other covid sign-in sheet previously. Still seems to me that you are using the current situation to your advantage.

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Ron, no we are definitely not using this situation to our advantage, we are adhering to COVID Data and Privacy Policy requirements.

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