McDonald Jones Homes

McDonald Jones Homes

4.7

1,730 reviews · Statistics

PositivevsNegative
93% · 1,612108 · 6%
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Build Stage
  • Pre-Construction (1,027)
  • Mid-Construction (199)
  • Post-Construction (419)
Customer Service
4.7 (1,455)
Site Admin
4.6 (727)
Timeliness
4.6 (960)
Structural Integrity
4.7 (465)
Plumbing & Waterproofing
4.6 (397)
Electrical & Lighting
4.6 (391)
Flooring
4.7 (312)
Transparency
4.6 (1,060)
Skilled and reliable staff
Diverse home collections

Reviews

1,730 reviews
Jessica
Jessica Sydney · 3 posts
 · Verified

Terrible, extremely unhappy and it’s only the start

NSW, Baulkham Hills (Sydney Office)
McDonald Jones Homes
McDonald Jones Homes · 

Hey Jessica,
We are disappointed to hear about your Construction experience so far and would like to investigate this further. We have sent you a private message to obtain further information, please feel free to respond at your earliest convenience.

Jackie Manuel
Jackie Manuel Sydney, NSW · 2 posts
 · Verified

Fantastic experience at selections with Lorraine

NSW, Baulkham Hills (Sydney Office)
Jesse
Jesse Hunter Region, NSW
 · Verified

Fantastic service, very helpful throughout Preconstruction

NSW, Thornton (Newcastle Office)
J Fernando
J Fernando Mid North Coast, NSW
 · Verified

Not good to recommend

NSW, Port Macquarie
Customer Service
Site Admin
Transparency
McDonald Jones Homes
McDonald Jones Homes · 
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Jed
Jed Mid North Coast, NSW · 2 posts
 · Verified

Worst Building Experience Ever!

NSW, Port Macquarie
McDonald Jones Homes
McDonald Jones Homes · 

Hi Jed,
We are disappointed to hear about your Construction experience so far, and would like to investigate this further. We have sent you a private message to obtain further information, please feel free to respond at your earliest convenience.

Jed
Jed · 
Seonghoon B.
Seonghoon B.
 · Verified

Definitely give them five star

NSW, Huntlee
Leslee
Leslee
 · Verified

Preliminary Agreement

NSW, HomeWorld Marsden Park
Todd
Todd Charnwood 2615, ACT · 2 posts
 · Verified

Worst customer service ever

ACT, Fyshwick
Customer Service
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
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McDonald Jones Homes
McDonald Jones Homes · 

Hi Todd,

Thank you for taking the time to share your review with us. We have sent you a private message, if you could please respond at your earliest convenience.

Todd
Todd · 

One week on and no reply from mjh. Unbelievable

Sid M
Sid M Sydney, NSW · 5 posts
 · Verified

Fabulous Progress

NSW, Thornton (Newcastle Office)
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Grant
Grant · 2 posts
 · Verified

Very slow, no contact or updates.

NSW, Port Macquarie
McDonald Jones Homes
McDonald Jones Homes · 

Hi Grant,

We are of understanding that after your last review, you were contacted by your Area Manager. Did you want us to organise for him to give you a call back again?

Grant
Grant · 

Yes had contact, still no progress or updates.

Maree
Maree · 2 posts
 · Verified

Outstanding customer service

NSW, HomeWorld Marsden Park
LarryHZ
LarryHZ Sydney, NSW · 2 posts
 · Verified

Good design for my small size land

NSW, HomeWorld Marsden Park
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Rob
Rob Sydney, NSW
 · Verified

Pre Construction Phase - Homeworld Marsden Park

NSW, HomeWorld Marsden Park
Harry
Harry
 · Verified

Pre Construction Stage - So far Satisfying

NSW, Port Macquarie
Amy
Amy Sydney, NSW · 2 posts
 · Verified

Grateful for the time and service we received

NSW, Box Hill

Questions & Answers

Steven Coote
Steven Coote ·  · McDonald Jones Homes

I have just been told by Eden Brae homes who have informed us that they won’t build on our block because of “access issues” - there is a no standing sign over half the front of our block and nothing else. Clear access, empty block, council ground parking across the road.

I am now worried that McDonald Jones might be the same. We have picked our design (Bayswater Grande or. Miami Grande) and want to get started ASAP. There is parking across half of the 17.1m frontage.

Sid M
Sid M · 

I find that difficult to understand.
This is my 2nd build with MJH and apart from understandable delays due to trade shortages you will find them very accommodating.

McDonald Jones Homes
McDonald Jones Homes · 

Hi Steven!
We are happy to connect you to our experienced team of Building and Design Consultants who will be able to best assist with your enquiry.

We have sent you a Private Message to obtain a few more details about your property, please feel free to respond at your earliest convenience.

Guest
Kristy N.
Kristy N. ·  · NSW, Thornton (Newcastle Office)

I am Currently at the 11th hour to decide to cancel build on a $900k home or lodge DA, this will cost us $10k to forfeit build, but we are at the stage that the $10k is worth it to avoid possible issues moving forward, constant mess ups, goal post keeps moving, inconsistent information, we have zero faith that the next stages wont be anything but stress, we would like to speak to someone in upper management regarding this tho Everyones always busy or on annual leave when we try to call or you receive emails back at 4:58 on a Friday, always having to chase up pre construction admin. We were warned using Mac Jones and hoped things would be better as i read these reviews but unfortunately it has not been the case. Mitchell who signed us up was fantastic, everything down hill since then.

McDonald Jones Homes
McDonald Jones Homes · 

Hi Kristy,

We have sent you a private message to get some additional information, please respond at your earliest convenience.

Thank you!

Megan H
Megan H · 

Run while you can. We had the same experience and were convinced to stay. Now 21 months later we still do not have a house. Constant staff turnovers and inadequate supervision of sub contractors mean sections of the house need to be pulled down. Site supervisors are rude and unaccountable. There are some great individuals along the way but it does not make up for the poor product, unkept promises and changing goal posts along the way.

Kristy N.
Kristy N. · 

What area are you in Megan?

Megan H
Megan H · 

Gundaroo near Canberra

Guest
Mon
Mon ·  · McDonald Jones Homes

Hi how come it takes so long for trades to turn up on any site in Taree. At Forster they put the houses up fairly quickly as I went out to foster display house choose a house paid a deposit in 2021. There were a lot of vacant blocks in that street up for sale . They are all completed and lived in . The next stage is Well under way. We are still waiting for our house to be completed. They stated trades will turn up. The trades get emails sent out and they still don't turn up. We are waiting for four jobs to be completed. It would take four trades to turn up and three days to complete. We in Taree are paying customers just like any one else.the founder and previous ceo states in his book a quote which obviously doesn't get followed threw. McDonald Jones is obviously a sponsor and supporter of the block they can build four to five house in 12 weeks why am I still waiting for two years . I drive around Taree there are trades on others sites and not on McDonald Jones site. What is the go.

McDonald Jones Homes
McDonald Jones Homes · 

Hey Mon,

We are sorry you feel let down by us, I can assure you that we are moving jobs equally. Would you like to send us a private message with your job number so that we can investigate further.

Thank you in advance!

Guest

Get an answer from our members and McDonald Jones Homes representatives

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McDonald Jones Homes

Details

About McDonald Jones Homes

  • Display homes are available for viewing in Sydney, Newcastle, Mid North Coast, Coffs Harbour, South Coast, Southern Highlands and Canberra. Building and Design Consultants assist you at the physical display homes, and there are also virtual Display Homes for viewing.
  • A variety of Home Collections let you pick the right home for your finances and tastes. Homes in the GenOne collection are made for smaller blocks and first home owners; NextGen offers contemporary homes and more inclusions, while the most premium of the collections are Country Living and Stuart Everitt Collections. These higher-end homes are usually suitable for second and third-time home buyers.
  • House and Land Packages are available in Sydney, the Hunter Valley, Newcastle, the Mid-North Coast, Coffs Harbour, the South Coast, Goulburn and Canberra.
  • McDonald Jones Homes partners with MyChoice Design Studio, allowing home buyers to enlist the help of professional interior designers when styling their new home. MyChoice Home Loans links home buyers with a suitable home loan.

Points of praise

Reviewers reported that attentive staff members go out of their way to make sure that new home buyers are satisfied. Staff are well informed and professional when providing information and advice, along with being friendly and patient.

Those home buyers in the pre and mid-construction stages of their build expressed confidence that they would have a favourable outcome in terms of their dream home. The source of this confidence was their trust in the staff members. Whether it was sales consultants or site managers, staff were trusted to look after clients needs with a high level of professionalism.

Compare all McDonald Jones Homes listings
McDonald Jones Homes ACT, Fyshwick
  • Award Winner NSW 2023
  • +1 more
McDonald Jones Homes ACT, Fyshwick4.4
(105)
CategoryProject Home BuildersProject Home BuildersProject Home BuildersProject Home Builders
Types of Homes AvailableGranny Flat, One-Storey and Two-StoreyGranny Flat, One-Storey and Two-StoreyGranny Flat, One-Storey and Two-StoreyGranny Flat, One-Storey and Two-Storey
Major Defects Warranty25 years25 years25 years25 years
Sustainable BuildingNoNoNoNo
Knockdown & RebuildYesYesYesYes
Build Areas

Sydney

Hunter region

South Coast region

Canberra region

Compare all McDonald Jones Homes listings
Visit official website

Contact info for McDonald Jones Homes

Mon8:00 am - 5:00 pm
Tue8:00 am - 5:00 pm
Wed8:00 am - 5:00 pm
Thu8:00 am - 5:00 pm
Fri8:00 am - 5:00 pm
SatClosed
SunClosed
  • ABN: 82003687232

Extra Information

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