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McDonald Jones Homes

Reviews

(684)
(58)
(5)
(12)
(27)
  • Build Stage
    • Pre-Construction (344)
    • Post-Construction (258)
    • Mid-Construction (100)
  • Customer Service
    4.9 (622)
  • Site Admin
    4.8 (345)
  • Timeliness
    4.8 (399)
  • Structural Integrity
    4.8 (248)
  • Plumbing & Waterproofing
    4.7 (218)
  • Electrical & Lighting
    4.7 (210)
  • Flooring
    4.7 (161)
  • Transparency
    4.7 (511)

Reviewer Photos & Videos

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Sunder MADANU

Sunder MADANUSydney, NSW

Pre-Construction

published

Tayla Inosesio, Tracey Neilsen and Mary were very helpful and fantastic in assisting with our tender.
They are such a lovely people that I met in my life who are always welcoming , smiling and assisting with same energy all the time no matter how many questions were put towards them. I thank them name by name and much appreciate all the help thus far and wish the complete journey to be like this to the destiny - The new HAPPY home.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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Murray

MurrayHunter Region, NSW

Excellent

published

Our experience with MJH has been very positive . From Andrew and his sales team ,all the girls and Ryan in the selection office to our exceptional site supervisor Cory Eaton ,all very professional and co operative . The end result is a fantastic , comfortable and very well finished new home .would not hesitate to use MJH Newcastle again . The contract was too the dollar with no surprises .Get Cory on your build and you are set

Customer Service
Transparency
Site Admin
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Murray, that's great to hear, thank you for the feedback about your experience, we hope you are creating lots of great memories there!

Cannot wait to see the final product

published

Went in for our external selections and we had no idea what colour pallet we were after. Aimee was so helpful with showing us what colours match an what didn't.
We then met with Harry who went through out CT and was extremely patient with us while we tried to understand all the jargon that came along with the contract as well as explained everything to us and made sure we understood everything before moving on to something else.
We've had such a great team so far throughout the whole process.
Kassandra has also helped us so much with getting the tender together for us. Really appreciate everything she has done for us thus far.
Cannot wait to move in!!!!

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Tupou, thank you for your feedback about your experience so far, the team was delighted to read your comments, keep us posted on your progress!

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Edgar Kangambeu

Edgar KangambeuHunter Region, NSW

Internal Colour Selction

published

So excited and very impressed with Anne Katte our internal design consultants, she took time to listen to our views and provided solutions beyond our expectations. She exhibited good product knowledge and was helpful with options we seemed not very sure. the product range is quite sufficient. cant wait to commence build

Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Edgar, thank you for your feedback, that's so exciting, we can't wait to see your new home come to life! Keep us posted!

  • NSW
  • Verified customer

Preconstruction

published

We had Tracey Neilson as our consultant from the Willowdale display where we fell in love with the Havana Executive on display there. Tracey and Mary were always very helpful and made the process of sorting our plans out a complete walk in the park. We had one disappointment with estimating on how a window was quoted but Tracey was only too happy to help try clear it up. We are hoping the rest of our build is as professional and as easy as the preconstruction phase was.

Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Mark and Samantha, thank you for the feedback, Tracey was delighted to read your comments, keep us posted on your progress!

Carol Meek

Carol MeekSydney, NSW

Tender Walk through Plans and Contract

published

Kassandra at Leppington display homes was absolutely fantastic assisting us with our tender
Rachelle B was extremely thorough finalising our plans for our build and with our external selections
Our walk through at Choice studios was mind boggling but fun
Kathleen our project coordinator is also very helpful
Our contract was explained well and all questions answered
Mac Jones certainly very impressive so far.
Can’t wait to see our house start taking shape.
Early days but so far no stress, we are enjoying the process

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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2 comments
Carol Meek
Carol Meek

I forgot to mention, I love the Dash Board, great way to see the progress of your build taking place

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Carol, thanks so much for the feedback, that's so great to hear, keep us posted on your progress!

Site Supervisor Riley McNaughton

published

Our site supervisor for our MJH build was Riley McNaughton. Throughout this process he was extremely thorough, respectful and communicated clearly and regularly. Our build was very smooth, however we believe it was because Riley put out many of the 'spot fires' without us even knowing. We have minimal minor issues to put on our defect list. Anyone who has been allocated Riley as their site supervisor will be in very safe hands.

Build StagePost-Construction
Construction End DateFebruary 2020
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Sue, thanks so much for the lovely feedback, we hope you are creating lots of happy memories in your new home!

pete

peteIllawarra, NSW

  • 2 reviews
  • NSW
  • Verified customer

We're passed the Planning Stage 3, AOK.

published

The advice about design and construction that the Nowra office of McDonald Jones has provided for our new home is reassuring and very well managed. We feel confident about the next stage of the pre build process. This is our first building project , so we were nervous but have come to expect the best outcome will be our retirement home just around the corner .

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Pete, thanks for the feedback about the Nowra office, they were so pleased to read your comments, Keep us posted on your progress!

Dipam Dutta

Dipam DuttaSydney, NSW

How a good consultant can make a difference

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Dipam, thanks so much for the feedback so far, keep us posted on your progress!

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Haley W.

Haley W.Illawarra, NSW

Happy with our experience.

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Haley, thanks so much for the lovely and honest feedback, keep us posted on your progress!

Perfect start!!!

published

Hi

I have been introduced to Tracey Neilsen by my friend. At Willowdale we were dealing with Tracey and Mary.

Honestly I was very impressed with her quality of workmanship and integrity. Not to mention her willingness to meet us on various occasions to change or modify plans as per our requirement. She gave us few useful suggestions which helped us to achieve our dream plan.

Honestly I have approached two other builders on same street but the quick response from Tracey and Mary won our hearts. Now I have signed the tender with them but till date no response received from other builders.

They both are the best we meet in this industry and exceeded the level of customer service we were expecting.

Thank you and wish them all the best.

Customer Service
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there, thanks so much for the feedback, the team were delighted to read your comments, we can't wait to see your new home come to life!

Ronny

RonnySydney, NSW

Perfect home with a professional team!!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Ronny, thank you for the feedback about your building journey and providing us with photo's of your beautiful new home - Congratulations, we hope you create lots of happy memories in your new home!

Pre construction phase

published

I have been dealing with Debrah and Christine from the Nowra show homes and have found them a very helpful and professional team to work with. I would like to thank Christine especially for being patient in letting me sort out my final plans and being very helpful in all aspects. I’m only at pre- construction phase but looking forward to the rest of the stages as it’s been good so far.

Customer Service
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Dan, thanks so much for the feedback, the team were delighted to read your comments, please keep us posted on your progress!

Vandy

VandySydney Surrounds, NSW

raw sewrage on front lawn on handover

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2019
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2 comments
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Vandy, we would like to investigate this further for you to assist, can you please provide your job number so we can action this, kind regards

Vandy
Vandy
Solewis

SolewisSydney, NSW

  • 9 reviews

Preconstruction, My Choice Design Studio appointments

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Solewis, thank you for the feedback, the team were delighted to read your comments, please keep us updated on your progress!

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Super friendly staff who have made the process simple

published

My partner and I have been super happy with our couple of visits to the MyChoice studio.
We have been very thankful of the help we have received from Rachelle and the other staff at the studio. They were more then willing to go out of there way to help and we never felt pressured into anything. We are very appreciative and would highly recommend to anyone who considers building!

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Keiran, thank you for your feedback about your experience, keep us posted on your progress!

Bonnie

BonnieSydney, NSW

  • 4 reviews

First experiences matter!

published

We are only at the signed CT stage but to get to this stage we have been really happy with both Linda (initial contact) and Vince ( ongoing contact) from Kellyville homeworld. They are both friendly and professional.
Vince replies to email queries quickly and has a great wealth of knowledge concerning our build.
Hoping the rest of the build is as professional.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Bonnie, how exciting! We can't wait to build your new dream home! Keep us posted on your progress!

Katelyn

KatelynSydney, NSW

  • 2 reviews

Amazing experience!

published

This is our first house and first time building. It has been an amazing experience watching our house become reality. We had an awesome site supervisor Douglas Goreal. He kept us updated weekly and also on the portal with updating pictures. Our house looks amazing and McDonald’s Jones was an amazing company to deal with. The my choice studios was a fun and awesome way to bring the home to life and the staff there were really helpful and gave awesome tips. Our house was built in only 5 months which is excellent! MJH you are amazing!!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Katelyn, thanks so much for the feedback about your journey, we hope you make lots of happy memories in your new home!

shankar v.

shankar v.Sydney, NSW

  • NSW
  • Verified customer

Our First Dream Home Built with MJH

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateFebruary 2020
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there, thanks so much for the feedback about your journey and the team, they were delighted to read your comments! We hope you create lots of happy memories in your new home!

Jennifer

JenniferSydney, NSW

  • 2 reviews

Wonderfully built home & great to live in!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2019
See all answers
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Questions & Answers

vishal m.

vishal m.asked

NSW, Thornton (Newcastle Office)

How long after the slab that mcdonald jones start steel frame. I mean usual dry out time for slab before framing?

Construction time for steel frame single story built for example san marino 16 executive.

Thanku

2 answers
Jordan T.
Jordan T.

About a week for us.

vishal m.
vishal m.

Thanku

Carol Meek

Carol Meekasked

I really love the way your display homes are furnished and decorated.
Could you advise your usual suppliers for furniture if that’s okay? I have difficulty finding things I really like.
Many thanks
Carol Meek

1 answer
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Carol, thank you for your feedback, so lovely to hear! We used a furniture rental company called Guest to help fitout our display homes, but you can take photos of the furniture and show furniture companies what you are looking for and they may be able to help, another good spot to look is Temple and Webster, Freedom, etc for inspiration. Hope this helps you!

春甫 白.

春甫 白.asked

when the agent need WATER EFFICIENCY COMPLIANCE CERTIFICATE, where I can get this certificate and pass to agent?

No answers

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