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NicSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Mychoice
We completed our Internal selections with Julia at the Mychoice studio.
She was efficient and knowledgeable which made the overall process easier for us. Julia let us take our time, we started at 9am and were the last to leave for the day. A big thank you to Julia for her help. Much appreciated.
Joshua M.Sydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Excellent selection experience
We have completed our Internal Selections with Bronwyn.
She was the pinnacle of professionalism and usefulness.
She deftly allowed us to navigate the selection process within our budget.
Her friendly manner allowed us to feel at ease and quite comfortable. We felt like we were able to take our time and ask questions as needed.
I would highly recommend MyChoice to anyone.
1 comment
Leon VolzSydney, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
MY Choice Studio
On 4 Dec 20, I did my Plan and External Appointment with Benjamin Fernandez. Ben was very professional and took us through the process smoothly, making sure that all the changes and requirements were met whilst ensuring the drawings were updated correctly. He worked with the draftsmen to develop solutions to some non standard features. He willing answered all questions and provided great advice. On 19 Feb 20, I had to pleasure to work with Ms Katherine Pleszkun who helped me through my journey in selecting the internal colour palette and fi...
Read moret out of my future home. Once Katherine new what my desired theme for the house was she skillfully navigated me through the whole process ensuring that the colour palette and fixtures flowed throughout the whole house. Katherine is professional and an experienced designer who could provide great advice and options to ensure the best look for the house without going over the top with features. I was really happy with the outcome from both appointments and would certainly recommend Katherine as your interior designer and Benjamin for your plans and externals. I have my electrical appointment with Benjamin and I know that it will be another great experience. Well done on McDonald Jones Homes for employing staff of such high calibre to guide you through these important phases1 comment
Customer C.McDonald Jones Homes
Hi Leon, thank you so much for your review of our team in the MyChoice Design Studio, Ben and Katherine will be so thrilled to read your comments. We look forward to seeing your new home come to life ...
Read morewith all the selections you have chosen with our team. Best wishesFind out how McDonald Jones Homes compares to other Home Builders
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harrisSydney, NSW
- McDonald Jones Homes
- Verified customer
Pre-construction phase
We met with Lachlan& Bianca at Homeworld Box Hill. We are at Pre-Construction stage, but have not had a problem to date. It has been very smooth running so far. MJH appear a professional company and we had heard good things before we signed with them. We are really looking forward to commencing construction. We fel confident we can sort out any future problems (if any). Lachlan& Bianca very patience, professional and friendly manner. They are good asset for MJH
1 comment
Customer C.McDonald Jones Homes
Hi Harris, thank you so much for your lovely review. We will be sure to share your comments with Lachlan and Bianca whom will be thrilled to see your comments. We look forward to watching your home coming to life. Best wishes.
charlotteSydney, NSW
- 3 reviews
- 3 likes
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
My choice studio
We have not started construction at this time, the initial walk through in the colour studio was so rushed it was like a drive by. At our internal selection in the colour studio we were assigned Brittany Day.
Brittany was a pleasure to deal with she was confident, efficient and knowledgeable and was able to guide us through the process in selecting internal colours and fixtures, she was very patient and did not rush us through the process.
Samantha Richards has been assigned as our project coordinator, she has been extremely helpful throughou...
1 comment
Customer C.McDonald Jones Homes
Hi Charlotte, thank you for your feedback. We will be sure to share your feedback with our team and celebrate Brittany and Samantha's efforts to assist you. We look forward to seeing your home to come to life! Many thanks
Fazal
- 2 reviews
- 4 likes
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
First stage of construction completed
We’re very glad to see our first stage of construction completed. We were well informed about the work to be carried out thanks to Chris Simmons for letting us know the procedure for site preparation and slab pouring. It was completed two days before it was scheduled.
Frame work has just started and David Davies well experienced supervisor is keeping us updated.
Thank you Danielle Plummer and Samantha Lynas for their prompt response to our query.
1 comment
Customer C.McDonald Jones Homes
Hi Fazal, thank you for your review of your team, they will be all so thrilled to see your review. We appreciate your time and we look forward to completing your wonderful new home. Kind regards MJH Team.
JenIllawarra, NSW
- 2 reviews
- NSW, Oak Flats (South Coast Office)
- Verified customer
A class act & quality product
We have been impressed by McDonald Jones throughout the build journey. The sales, admin & design teams were friendly, patient & efficient. Once construction began, the process went like a well-oiled machine. The McDonald Jones client portal provides clients with a variety of information specific to the build, as well as an overview of the entire process and regular updates.
It is no secret that good supervision is a crucial factor in achieving a good result. Our construction supervisor was always helpful & responsive, & provided weekly photos ...
Read moreof the progress. He is a credit to the company and we cannot fault the workmanship or build quality. Now in possession of the keys, our experience to date has been that McDonald Jones is a company focused on client satisfaction and positive outcomes. As with any service provider, prospective clients need to read the small print and have realistic expectations from the start. We are very satisfied!Almeria 5
- 2 reviews
- 1 like
- McDonald Jones Homes
- Verified customer
Outstanding customer service
We are currently building the Almira five. Our journey has been extremely stressful as we had A house with another builder that had to be knocked down. We meet Tracey and Mollie from MJH Who took us under their wing and helped us we cannot thank them enough. Tracey Showed us some amazing floor plans and we fell in love with the Almeria 5. Our block Required re-loaded garage and they both helped us Alter our plans in order to make the house work and fit within our budget we are now are able to build our dream home because of there help. Thanks again to all the staff at Braemar in helping my family build our dream home.
1 comment
Customer C.McDonald Jones Homes
Hi Almeria 5, thank you for your lovely review. We will be sure to share your feedback with Tracey and Mollie who will be so thrilled to see your review and know that they have helped you so well. We ...
Read morelook forward to watching your new home come to life! Many thanks.suneeSydney, NSW
- 2 reviews
- 2 likes
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
pleasant communication
we have just finished a PCI of our house. Very happy with it at the end. build quality is good can't wait to move in. I have to thank the site supervisor Doug Goreal who was very patient with me and give me a useful advice, whilst admin of MJH was not really helpful and didn't give a clear explanation. however, at the end i'm happy with the house
1 comment
Customer C.McDonald Jones Homes
Hi Sunee, thank you for your feedback and review. We will be sure to commend Doug on his service and attention to assisting you, he will be so happy to hear your feedback. We would love to understand ...
Read morewhat our admin team can do to offer you the assistance or help you wanted - could you please email us at customerfeedback@mcdonaldjones.com.au so we can understand and look to make improvements to improve our client's experience. Thank you and we hope you thoroughly enjoy moving into your wonderful new home. Best wishesFind out how McDonald Jones Homes compares to other Home Builders
Know better, choose better.
- McDonald Jones Homes
- Verified customer
Extremely Helpful and Efficient
We met with Bianca and Lachlan at Homeworld Box Hill. They have handled our pre construction stage of our new build. They were so helpful and informative and didn't bat at eye with the influx of questions and queries I send through, They always got back to me straight away.
1 comment
Customer C.McDonald Jones Homes
Hi Courtney, thank you for your lovely review our team at Box Hill will be so thrilled to read your comments. We are so pleased they assisted you to start your exciting new home journey. Best wishes
DeybraSydney, NSW
- 2 reviews
- 1 like
- McDonald Jones Homes
- Verified customer
Amazing first building experience!!! Will build again with MJH in future!
We had handover yesterday morning and what a positive experience it all was!. From the moment we walked into MJH’s display homes to receiving our keys. Everything went smoothly and we were so fortunate to deal with such a professional group of people and building company. I must however give a special mention to our building supervisor Andrew, from the get go was not only extremely friendly, helpful and honest but professional and knowledgeable, kept us up to date with every aspect of the build, and when any minor issues arose was quick to inf...
Read moreorm us so that issues could be rectified and that the building process went to schedule. Andrew’s CAN DO attitude was uplifting and constantly reminded us that we made the right choice in choosing MJH. The workmanship - absolutely superb! For PCI we only had small defects that Andrew made sure were quickly rectified so that we could receive our keys as soon as possible. Their quality control is second to none. Thank You Andrew and the team at MJH - Thank You for such a great experience.1 comment
Customer C.McDonald Jones Homes
Hi Deybra, thank you so much for a lovely review and for recognising Andrew's commitment to ensuring high quality for you throughout your new home. We will be sure to share your feedback with Andrew a...
Read morend celebrate his efforts. we hope you enjoy many, many years of making incredible memories in your new home. Best wishes.- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Great First Home Build Experience!
As our selection/pre-construction stage is coming to an end we want to give a big thank you to the team Mcdonald Jones Homes Team at MyChoice Studio. They have made the process so smooth and gave us all the help we needed along the way being our first experience building a home. Lisa gave us great guidance with our formalities and contract signing and helped us find comfort in the stressful moments.
Our final selection appointments were handled by Nadine Hahn who was fantastic throughout our time there. She provided a very professional yet pers...
1 comment
Customer C.McDonald Jones Homes
Hi Tim, thank you for your review and comments about the MyChoice Design Studio Team. Lisa and Nadine were thrilled to read your comments and we look forward to seeing your stunning selections come to...
Read more life in your new home. Many thanks and best wishes.Diego.Olivares94Sydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
First Home Build In Progress - Smooth and Enjoyable
We met with Wayne Gordon to update on our current first home build and are extremely satisfied with the progress he has made in coordinating our home build.
Wayne has helped in keeping us up to date with any issue/progress with the house and the communication has been solid between us.
We look forward to the final stages of completing this house and have had an enjoyable and creative process to what was imagined to be a daunting process for first home builders.
1 comment
Customer C.McDonald Jones Homes
Hi Diego, thank you for your review we are pleased Wayne providing you with great communication and service. We will share your comments with Wayne and the team. Many thanks.
MattsHunter Region, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
Nearly there but not that excited
We are 3 days away from PCI and my wife and I are sadly a bit flat / jaded/ ho-hum. It's been a lengthy process (contracts signed early April 2020) interspersed with periods of non activity on site and lots of weekly messages by SS that "its all on track" and "it's happening next week" and yet we know that at least 6 houses (by same builder in same suburb) which started a minimum of 2-3 weeks after our slab pour have already been finished and owners have moved in. It seems that MJH retain such a limited pool of subcontractors (perhaps to minimi...
Read morese costs) that are managed haphazardly which means a lot of down time for the actual build. We keep getting the "its about the quality of the build that counts" phrase but when comparing to neighbours there isn't that much difference in the end product. So we are just about there and we will hopefully soon "find ourselves at home" but I can't really say that it is an experience that has left us leaping for joy.4 comments
Customer C.McDonald Jones Homes
Hi Matts, thank you for providing your feedback and for bringing this to our attention. So we can investigate your concerns, could you please provide your job number and best contact details via priva...
Read morete message so we can investigate with the team, many thanksHi, our Job Number is 208186 but I quite honestly don't care whether you investigate it or not. The project is nearly finished and whilst the PCI today was fairly frustrating with picking up many pain...
Read moreting issues which should have been picked up in the pre-checks (and having to wipe away the dust to at least see the finishes etc) we just feel that it almost seems that this build seemed to be treated as an afterthought. Maybe we should have whinged and pushed the supervisor but I don't know if the supervisor is at fault either. Bottom line, if you had more trades , the job would be completed quicker. You weren't the cheapest builder by far , we just feel that it didn't deliver on the hype and expectation that had been generated in the sales process.Customer C.McDonald Jones Homes
Hi Matts, thank you for your response - we are so disappointed to hear your experience. We have shared your comments with our management team whom will be in contact to discuss your concerns. We will ...
Read morebe sure to follow up your case with our team. Kind regardsLinden F.
- 2 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Internal Selections
Many say this is the most stressful day, but also the most fun! Louise is pleasant, and ran through the process well. She was able to answer our questions, and when she required further information, she was quick to speak to other team members to confirm.
We left feeling confident of our choices and on track with our build.
1 comment
Customer C.McDonald Jones Homes
Hi Linden, thank you for your review we are pleased you had a lovely experience with Louise. We will share your feedback with Louise, who will be thrilled. We look forward to seeing your new home progress. Best wishes.
Find out how McDonald Jones Homes compares to other Home Builders
Know better, choose better.
- NSW
- Verified customer
Awesome experience - Pre-construction phase
We are extremely happy with the overall service provided by Lachlan and Bianca from the HomeWorld Box Hill team during this phase. Lachlan was very patient and understanding as he took the time to answer every small question we had during our meetings. He is very knowledgeable and helped us every step of the way. They have both been fantastic and we would definitely recommend working with them.
1 comment
Customer C.McDonald Jones Homes
Hi Rohan, Thank you for the feedback about the Box Hill team. Lachlan and Bianca were thrilled to read your feedback. We look forward to seeing your new home come to life. Best wishes.
Pranav O.Sydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
First time build, will build them again for sure, peace of mind
We have build our first home with MJH, would definitely give them another chance,
Although have learnt lot after first home build and I would like compliment MJH on looking after us.
Build quality and workmanship is great, service in each stages is at best levels.
Even after building almost 2 yrs, their service no doubt the best.
Thank you MJH.
1 comment
Customer C.McDonald Jones Homes
Hi Pranav, thank you so much for your lovely review and your feedback. We are so thrilled to read how happy you are with your home and we do hope you enjoy making many, many years of wonderful memories. Best wishes.
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Fantastic
We had our internals selections today with Brittany Day and we couldn’t be more excited, she went above and beyond to make sure we both were happy with all our choices and showed us every option. We can’t wait to see our dream come to life. Thank you so much again
1 comment
McDonald J.McDonald Jones Homes
Hi Chris T,
Thank you for the feedback, how exciting to pick all the items that will make your home truly yours! Make sure to keep us updated on your progress!
Ros and JuanSydney, NSW
- NSW
- Verified customer
Excellent customer service - Pre-construction phase
We are very happy with the professionalism and overall service provided by Lachlan and Bianca from the HomeWorld Box Hill team during this phase. Lachlan ensured that things progressed smoothly and was available to answer our questions.
They have been fantastic and helped us every step of the way. We would definitely recommend working with them.
1 comment
McDonald J.McDonald Jones Homes
Hi Ros and Juan,
Thank you for the feedback, Lachlan and Bianca love helping their customers create their dream homes, Make sure to keep us posted on your progress
Jane and GregSydney Surrounds, NSW
- NSW
- Verified customer
Professional, friendly and well informed
A huge thank you to Lachlan, Bianca and Tina for their welcoming approach to our initial visits where we were the typical "no idea what we were looking for" customer. With each visit to Marsden Park and then to Box Hill Home World we worked with the MJH team as they took us through the planning stages, step by step, and gave us the confidence to choose our MJ house and select the upgrades that suited us. Their patience, professional and friendly manner and can do attitude has made our time and experience with the MJH team a huge success. They are a winning team ..... and we were so fortunate to find them. Thanks guys. Greg and Jane
1 comment
McDonald J.McDonald Jones Homes
Hi Jane and Greg, thank you for the feedback, the 'winning' team were delighted to read your comments and we can't wait to see your new home come to life!
Questions & Answers
Kpilasked
Can I please get a hold of the manager for your willowdale Leppington office? Sales agent has no sense of urgency and we’re not getting anywhere. We paid a deposit and the customer service has been unsatisfactory
1 answer
Customer C.McDonald Jones Homes
Hi Kpil, thank you for the question. Could you please give us your contact details and we will have a manager contact you. Alternatively, we invite you to email us at customerfeedback@mcdonaldjones.com.au with your concerns and contact details so we can action immediately for you. Thanks
Sanjayasked
Job no 605778
Your MJH contractors are not complete the work at my house. Already above three month pass after PCI and above 2 month pass after Handover but contractor coming and going . Not fixing the issue properly.
1. New rangehood replacement done but still not fix the issues. New wrangehood is more noisy than old one and same alignment issue and no grill provided on top of the rangehood. Kitchen contractor blaming Electrician and Electrician blamming Kitchen. No one giving proper solution for this issue. Kitchen guy said the rangehood quality is not good and Electrician said kitchen alignment not good. Who is the right?
2. After one month of chase up with door guy, They came today and replaced the frame but Afresco door is still making noise. I don't know when you fix the issue. Three month passed after PCI but problem is as it is.
3.Driveway guy giving false commitement every time and not come till date at site. Now he saying coming next Friday. Let's see what happens?
4. Main door entry timber post has still quality issue and it look ugly when enter the house. Need to change your fasade design.
Is there any responsible person in your company who control the contractor and chase with them and solve the customer issue.
Looking for your help to complete my house work.
It's really poor service by your MJH contractors.
Please update who is responsible person in your company who take prompt action on customer issue
1 answer
Customer C.McDonald Jones Homes
Hi Sanjay, as we have communicated with you previously - your construction manager and the service and warranty team are working with the trades and suppliers to address your concerns and action them as quickly as possible. We understand your frustration and confirm our teams and the construction manager are constantly communicating with you to confirm completion of your works.
Ian McRaeasked
Is anyone else noticing the number of reviews left for MJH that appear dodgy? With OVER 60% being preconstruction reviews mentioning the same names over and over. (590/982 people have no house) Every time a bad review rears its head, a heap of preconstruction reviews appear to cover it up. If you sort by 'most liked' you'll see out of 20 reviews the word nightmare appears in 6 titles, terrible 6 times, beware twice and to mention not all, but a few more, defects, disappointed and awful.
A question for MJH here.. Do you pay employees monetary incentives to source positive preconstruction reviews?
5 answers
Bro all I can say is so far the guys have been great. It’s been a rubbish thing with banks for us. And it was nice to have something go smoothly.
McDonald J.McDonald Jones Homes
Hi Ian, thank you for raising this question, it has come up previously and like every other company we reward our employees for their great work in various ways.
We strive to provide the best possible building experience for our customers and our teams encourage customers to let people know about their building journey, both positive and negative, if a customer experience becomes negative, we investigate it immediately to address the concerns. We also invite our customers to provide reviews about their experiences throughout their building journey via our customer surveys at every building milestone, as do most other companies.
We are more than happy to provide you with further information about this process, so please provide your details to customerfeedback@mcdonaldjones.com.au or feel free to contact Product Review also, as they manage this independent review platform and we abide by their strict guidelines. Many thanks
McDonald J.McDonald Jones Homes
Hi Stockhorse Ave Camelle1,
We are so pleased to read you have had a smooth experience, we'd love to learn more about your building journey if you would like to share more with us. Many thanks
Details
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Customer C.McDonald Jones Homes
Hi Joshua, thank you for your review of your MyChoice Design Studio experience and the service Bronwyn and the expertise she provided you. We will be sure to share your comments with Bronywn. We look ...
Read moreforward to hearing more about your build. Best wishes