6,741 reviews
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AI reviews summary
Pros
Cons
Verdict
Metricon is highly regarded for its efficient construction timelines and communicative site supervisors who ensure a smooth build process. However, the experience is often hindered by administrative inefficiencies during the planning stages and a lack of urgency in resolving post-handover warranty defects. While the final homes are generally of good quality, the transition from contract to construction and the subsequent after-sales support are inconsistent.
Brett and Baylee are excellent communicators who always keep you informed and updated throughout every step of the process. Their professionalism and clear communication make the entire experience smooth, easy and stress-free. I highly recommend them both! Show details
Our project manager Jaden and building support coordinator had been very diligent and responsive in handling our build project. In terms of timelines was done in accordance to with the progress of the build specified in the contract, and the quality was also above expectations. Jaden in particular had been very professional and responsible throughout our dealings. Show details
Our experience with Metricon was absolutely wonderful. From design to completion, the team was professional, communicative, and supportive, making the entire building journey smooth, exceptionally enjoyable, and genuinely pleasurable throughout. Show details
Reviews with attachments
We have built with Metricon before, and just like last time, it has been a seamless process from start to finish. Someone was always available to help whenever we had questions about the build, the contract or anything in between, which gave us real peace of mind. A special mention has to go to Patrick, our Site Supervisor, who has been an… Read more
absolute pleasure to deal with. He delivered our dream dual occupancy exactly as we’d hoped and consistently went above and beyond. Whenever unexpected issues came up, Patrick didn’t hesitate. He went out of his way to find solutions and kept us informed every step of the way. His clear communication and positive attitude made what can be a stressful process genuinely easy and even fun.
We’re thrilled with the finished result and wouldn’t hesitate to build with Metricon again or recommend them to family and friends. Thank you, Patrick and the whole Metricon team!
We couldn’t have asked for a better building supervisor; incredibly competent and all round top bloke. His knowledge, patience, kindness and reassurance meant so much to us. He genuinely cared and always went above and beyond. Our house was an acreage build, so many moving parts and complexities involved- John was ALL over it. We give him 10 stars! Show details
We feel very fortunate to have Brittney Gray as our Building Support Co-ordinator at Metricon. Whenever we have questions, she responds promptly and helps coordinate with the right people to ensure our concerns are addressed. Her reliability, clear communication and willingness to help have made our building journey so much easier. We truly appreciate her dedication and support. Show details · 1
We have had an excellent experience with Metricon throughout our build process which was completed in September 2026. Communication has been fantastic from start to finish, with regular updates, friendly service and a team that was always available to answer our questions and address any concerns when needed and have had our questions answered… Read more · 1
promptly.
The timeframes provided had been accurate, and the build progressed without any delays, which made the whole experience so much less stressful. Any defects identified were rectified immediately, giving us confidence that things were being handled properly and professionally.
A special mention to Joshua, our Site Manager who has done a fantastic job throughout the build, keeping things moving and ensuring issues were addressed quickly. Julie, our Building Support Coordinator has been wonderful, always approachable, helpful and great at keeping us updated. Tara from Studio M was a pleasure to deal with, making the selections process a positive experience and helping us along the way no matter how many times we made changes! Jenna, our Pre-Site Manager was extremely patient with us and always provided prompt responses.
The team has been approachable, responsive and genuinely great to deal with. Building a home can be a daunting process, but Metricon has made it a really positive experience for us and we always felt comfortable asking questions. We are so grateful to Joshua, Julia, Tara, Jenna and the wider Metricon team for helping make our build such a positive experience. We are extremely happy with the communication, the efficiency and the overall management of our build, and would happily recommend Metricon to anyone considering building their new home.
On 31 July 2026 Metricon did handover my new home to us. From the time we first started choosing our house and builder to the day our new home was handed over to us, the entire process took 3 years and involved many stages. Thanks to the hard work, efficiency and dedication of the Metricon team, this beautiful home was completed, making our… Read more · 1
family’s dream come true. We would like to express our heartfelt gratitude to all Metricon staff who were involved in this project. 1, Selection and pre-design When we came to Kellyville Home Show a few years ago, faced with numerous builders and buildings of different styles, we were attracted by the grand and imposing house of Metricon BORDEAUX 57. The saleswoman who greeted us in the display home was a very graceful, patient lady. After repeatedly comparing the display homes of various building companies, we ultimately chose Metricon BORDEAUX 57. Firstly, your company's show home was very much in line with our needs. Secondly, one of your sales representatives, who has a strong background in architectural design, visited us for face-to-face meetings nearly 20 times. We also contacted her via email and phone to ask all kinds of questions. Every time, she responded to our questions in a very friendly, patient, thorough, and professional manner. She also provided valuable reference suggestions during the subsequent design process. This enabled us to gain a thorough understanding of the project and develop a sense of trust and confidence throughout the process of selecting and making enquiries about the project. We signed a preliminary agreement in March 2024 and began the initial design phase. 2, Design and Tender There was a great deal of work at this stage,the designer and Sales Lady made quite a number of modifications to the sample drawings based on the actual site conditions and our requirements, achieving a result that met both Council regulations and our expectations。The designer and Sales Lady demonstrated outstanding professionalism, putting their heads together and cleverly working out the plan and finalizing the drawings. The designer was conscientious and responsible, providing reasonable and satisfactory solutions that balanced policy requirements with customer needs。 The DA approval from Paramatta Council was obtained smoothly and quickly. 3, Pre-site Management Feedback for this stage has already been provided to Metricon in Oct 2025. 4, Site Construction and Management During the 10 months of construction, two Site Managers took turns overseeing and managing the construction work and conducting inspections. Both Site Managers were highly professional and responsible, effectively managing the project schedule and quality control, and communicating with the owner in a timely manner at every stage to explain the construction progress. Whenever the construction team deviated from the requirements, they promptly identified and corrected the issues. Particularly during the inspection and acceptance stage, the managers conducted extremely thorough inspections, ensuring that the building was completed on time and delivered to the required standards. 5,Service team support Each stage had different company liaisons who provided effective communication and back-office support. Communication was smooth. Emails were answered promptly and issues were resolved. 6,Suggestions and Improvements Overall, we were satisfied with every stage of the project and it also fulfilled our dream of building a new house. The speed of the company's project timeline amazed the surrounding residents,with construction starting in October 2025 when the company put up its sign, and completion in July 2026. All aspects of the project and construction site were arranged in a well-organized manner and progress was very fast。 A suggestion for improvement, some individual finishing-stage construction workers do not pay sufficient attention to quality, resulting in some deviations and material damage. These issues were also corrected under the inspection and arrangements of the Site Manager. However, they inevitably cause some rework and waste of materials and effort for Metricon. It is recommended that the review and supervision of construction workers be strengthened to reduce and eliminate rework and damage. In accordance with Metricon's requirements, we do not mention the names of specific staff members when writing Feedback. We would like to express our sincere gratitude to them once again and ask Metricon to give them the recognition they deserve.
We have had an excellent experience building our new home with Metricon. A very special thank you to our Site Manager, Gavin [Name Removed], for his outstanding professionalism, patience and dedication. He has been extremely helpful, always kept us informed of the progress and provided excellent guidance throughout the building process. His hard… Read more · 1
work and attention to detail have made the whole experience smooth and enjoyable.
We would also like to thank our Building Support Coordinator, Alyssa [Name Removed], for her excellent communication and support.
We truly appreciate their efforts and would highly recommend Metricon.
I cannot fault Metricon and the team - from initial enquiry through to key handover, they have been so awesome to deal with. Benson was great when we initially enquired and then signed the contract. Site Manager Hayden was fab, always keeping me updated on progress or any issues (which were few and far between). I loved the weekly pics and… Read more · 1
updates, and it honestly made the whole journey so enjoyable. I also really enjoyed the Studio M appointments and the support from the team to bring my dream home & pinterest board to life. I’ve only been in my new home a few days, but I am so happy with the quality of the work and the finishings I chose. I would recommend Metricon to others based on my positive experience with them.
Very Happy with the progress and communication with Sam [Name Removed] and Alyssa. I have found Sam [Name Removed] and Alyssa [Name Removed] very easy to work with. We used a private inspector as well and Sam was very accomodating to those reports. There were many items brought up by our inspector and Sam patiently went over all of these. Quickly… Read more · 1
got the trades people back and those issues were rectified. There were also 3 or 4 things that Sam picked up that noone had otherwise and also made sure they were included in the build at no cost to us. Any concerns we had he was willing to listen. We are confident that this home is well built. Thanks Sam and Alyssa.
We are currently at the frame stage of our build, and so far our experience with Metricon has been very positive. Everything has progressed according to plan, and the quality of the work delivered to date has met our expectations. One of the highlights of our experience has been the excellent communication and support provided by the construction… Read more · 1
team. Our Site Manager, John, has been reliable, professional and highly responsive throughout the process. He is always available to answer questions, address concerns and provide clear updates on the progress of the build. Having a site manager who is approachable and genuinely committed to customer satisfaction has given us great confidence and peace of mind during construction. Our Building Support Coordinator, Brittney, has also been exceptional. She has been proactive, organised and consistently available to assist with any coordination requirements. Her prompt responses and willingness to help have made the administrative side of the process straightforward and stress-free. Building a home can often be a challenging experience, but so far the construction phase has been smooth, well managed and transparent. The coordination between John and Brittney has ensured that we always know what is happening and what to expect next. At this stage, we are very pleased with the progress of our new home and would like to thank the Metricon construction team for their professionalism, responsiveness and commitment to delivering a positive customer experience. We look forward to seeing the project continue towards completion.
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Excellent Experience with Metricon Homes. Building Supervisor Dale [Name Removed] and Support Coordinator Baylee [Name removed]. Dale was fantastic from start to finish. He was professional, approachable and always willing to answer our questions and keep us informed about the progress of our home. His attention to detail and commitment to making… Read more · 1
sure everything was completed properly gave us great confidence throughout the build. Baylee was also extremely helpful and supportive throughout the process. She was always available to assist when we had questions or needed something followed up, and she made sure our concerns were communicated and dealt with. Thank you, Dale and Baylee, — we really appreciate everything you have done for us.
I'm currently building my home with Metricon and wanted to share how positive my experience is so far. The build is currently at the presentation phase before handover. My site manager is Shadey and I'm lucky to have him supervise the project. Shadey is professional, friendly and very organised. He calls me every Friday to give me updates of the… Read more · 1
build which I really appreciate. The project is progressing well and I wish to thank Shadey and the entire Metricon team including my presite manager Jake for helping me to build my home. I am glad I chose Metricon as the team is experienced and possesses excellent organisational skills. I am happy to provide a review update post house-handover. Good job guys!
Very impressed with the quality and the communication with our supervisor was fantastic. The house presentation is high quality and we are so happy !!! Thank you so much for building our home. Show details · 1
Metricon did an amazing job building my house. The thing I am most happy with is the staff that I dealt with. All the way though, if I ever needed anything there was someone to support and guide me and provide the reassurance needed. I’ve ended up with a house that suits my needs and is everything I asked for. Show details · 1
Happy customers! Jomat & Gincy We couldn't be happier with our first home build with Metricon. From start to finish, the process was stress-free and smooth, thanks to an incredible team. A huge thank you to our Site Manager, Brett, and Building Coordinator, Baylee. Both were an absolute pleasure to deal with, They are professional, responsive, and… Read more · 1
always keeping us informed along the way. The work was completed really fast without compromising on quality, and they kept our trust throughout the entire journey.
We truly appreciate everything the team did to make our first home build such a positive experience.
Alex and Joel both are incredible helpful and friendly. It has been a very pleasant experience with whole process, Metricon Home team has shown their ability to work with their clients diligently, I would definitely recommend to my friends to build their dream home with Metricon Homes, for it's high standards and excellent service. Show details · 1
Latest follow-ups
After finding and extensive water leak in our bathroom 6yrs after moving into our metricon home we were pleasantly surprised with the prompt investigation of water damage. Our warranty supervisor Frank was great to deal with, he consistently… Read more · 1
communicated with us and addressed any concerns we had. The repair job took 3 months and throughout the whole process Frank was respectful of our privacy and empathic of the situation we were in. As well as communicated promptly and effectively with us and trades. We are grateful for the work he put in to get the leak rectified and damage repaired. Thank you.
Follow-up · There was visible water damage in a walkin robe in the way of paint bubbling. Besides that no signs at all. The water damaged resulted in new bathroom, toilet, 3 wall frames and alot of plaster. Water leak was caused by bath not been connected to the drainage point properly and bath was draining onto slab.
We couldn’t be happier with our building experience with Metricon Homes. From the very beginning of the build through to now, so close to handover, the entire process has been seamless. The whole team has been efficient, professional and genuinely… Read more · 1
committed to their work. Most importantly, the build has stayed on track with the timeline and continued to progress steadily, with each stage generally completed as scheduled. This has made the entire building process feel smooth, organized and much less stressful than we had anticipated.
The workmanship to date appears to be of a very high standard, and it has been incredibly exciting to watch our house take shape and gradually become the beautiful dream home we had envisioned.
We would also like to acknowledge the excellent communication and support from the Customer Service team, Site Administration and Building Support Coordinator, Brittney. Communication has always been prompt, and helpful, and we have been kept well informed about key milestones, upcoming works and construction progress throughout the build.
A special thank you goes to our Site Manager, Vitor, who has been professional, knowledgeable and incredibly supportive throughout the entire process. Vitor was always one step ahead, guiding us through each stage and making everything much easier and less stressful. We truly appreciated his patience, attention to detail and genuine support throughout our building journey. His willingness to explain things clearly gave us confidence at every stage. We never felt pressured to make decisions, and his approachable and supportive manner made the whole experience much more enjoyable.
We also particularly appreciate Vitor’s proactive approach in reviewing and addressing the observations from our independent inspections and ensuring that the relevant items and compliance requirements were appropriately followed up. His commitment and attention to detail have given us great peace of mind.
Overall, we are extremely happy that we chose Metricon Homes and are very grateful to the entire team for making our building journey such a positive experience. We are especially thankful to Vitor for his dedication and assistance in bringing our dream home vision to life.
Follow-up · Follow-Up Review – A Beautiful New Home and a Smooth Move-In Experience Now that we have moved into our beautiful new home and are enjoying the finished result, we would like to leave a follow-up review to express our sincere appreciation to our Site Manager, Vitor Catarino, for his outstanding work and dedication. Looking back on our building… Read more
Five star all the way. I am building Doulton 56. I really want to give my building support coordinator Brittney five star all the way. She helped organize our home build seamlessly and kept the project moving with great efficiency. Highly responsible. I really appreciate her. Show details · 2
Follow-up · I m really happy about Metricon build my house Doulton 56, the building start at early June, the complete building at the end of October. The site manager Damine, he is very good at organizing every step of job. I really appreciate what he had done.
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In-depth reviews
Before engaging Metricon, we signed up with another builder but encountered unexpected site costs and rock removal expenses, which led us to walk away. We then visited several display homes and were impressed by Metricon’s double-storey designs, which suited our family’s needs. Our sales consultant at the Truganina display homes was very helpful,… Read more · 1
patient, and full of ideas that aligned with our requirements and budget.
The colour, design, and electrical consultants were equally helpful, offering creative ideas and practical suggestions while ensuring we stayed within budget. Most importantly, the site costs were reasonable and manageable, unlike our previous experience with another builder.
Our site supervisor was professional and considerate, providing regular updates and allowing us to conduct independent inspections and discuss rectifications throughout construction. The construction of our double-storey home took just under six months, which was faster than we expected and a pleasant surprise!
Despite a few minor hiccups, everything was addressed, and we are happy with the overall outcome. It was a great experience, and we would definitely consider building with Metricon again!
A very well-deserved thank you our super star Emmah ! We would like to recognise Emmah, our pre-site manager, for the exceptional support she has provided throughout our Metricon home-building journey. Her persistence, responsiveness and amazing problem-solving approach have been invaluable, particularly her willingness to work through the… Read more · 1
detail, advocate on our behalf and explore every possible avenue to improve our experience and help reduce additional costs.
There have been many questions, checks and follow-ups along the way, but Emmah has consistently taken the time to listen, understand our concerns and help us navigate the complexity. Knowing that things were in such capable hands genuinely helped alleviate a lot of the stress that naturally comes with building a home.
We know Emmah has put a significant amount of time, care and energy into supporting us behind the scenes, and it certainly hasn’t gone unnoticed.
We are incredibly grateful to have had Emmah in our corner. Her care and support have been a big factor in keeping our faith in Metricon, and we genuinely appreciate everything she has done for us.
We built a Doulton 56 with Metricon and moved in in March 2022. The house has been largely trouble-free, but recently we found that one of our stacker doors, which was meant to be double glazed, had been fitted with single glazing. We also had a paint issue: after some lighting repairs, the patched and repainted area had started peeling. As it… Read more · 1
had been more than four years since handover, we honestly expected excuses. We lodged both issues together without much hope.
We were wrong. Noel from Metricon Warranty called us promptly and arranged for Southern Star Windows to inspect the doors. Southern Star Team was excellent, and within four weeks the stacker doors had been replaced with the correct double glazing. The paint repair was completed within a week of lodging the claim.
Noel and the trades were responsive, professional and easy to deal with throughout. It’s reassuring to know Metricon stands behind its work long after handover. Thank you, Noel and the team. We’re very happy with the outcome.
Positive reviews
We are currently in the final stage of building our home with Metricon, and I have been very pleased with the support provided by our building supervisor, Danny. Danny is approachable, professional, and always willing to listen to our concerns. He genuinely tries his best to resolve any issues and provide practical solutions. His positive… Read more
attitude and communication have made the building process much smoother.
Thank you, Danny, for your dedication and support. We appreciate your efforts and look forward to completing our home with Metricon.
We appreciate the Metricon team building our house very fast and communication efficiently, Brittney had done a very well coordination work behind the scene, throughout the building process she’s efficient and organize and communicate with us promptly, we are grateful for her time and effort, thank you Brittney! Show details
We’re really happy with the end result of our home and would like to thank the Metricon team for their work throughout the build. Vitor, our site manager, and Brittney, our coordinator, were great to deal with. Building on our site came with its challenges, and there were a number of things that needed to be worked through along the way. Both… Read more
were helpful in working through these issues and getting things sorted.
It was a complex build, but we’re really pleased with how everything has turned out. Thanks to Vitor, Brittney and the team for helping us get the result we were hoping for. We’re very happy with our new home!
Negative reviews
Avoid at all costs In my view, Metricon warrants scrutiny from the Australian Competition and Consumer Commission (ACCC), and should a royal commission into the residential building industry ever be established, I believe this company should be among those examined. After almost a year of dealing with Metricon, we were still unable to obtain a… Read more
fixed-price contract. We ultimately cancelled our initial sales contract, and I now regard that decision as having saved us from a very costly outcome. The conduct of the sales staff throughout the process was, in my experience, misleading and unreliable, and I believe it deserves formal investigation. Based on my own experience, I strongly advise any prospective buyer to avoid Metricon. I did look at multiple groups of social media regarding Metricon and ignored, I would encourage people to do that and not give this company any chance. Since the goverment is not doing anything on these builders, it is most appropriate that these rogue, unprofessional builders are boycott so they are not able to trade.
The time frame for the built was good, done the job in about 5 months. The quality in general is good for the price you pay for. Sales man is good, studio was a bit stressful because is my first time, the lady in the office were nice and helpful. Site supervisor for my built wasn’t too impressed. Didn’t fix things that got pick up before… Read more
handover, even found more not finished item after we move in. Is not good when they said all the work are done while they are not.
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The site manager Gavin has been really responsive and proactive about the constructions. He would always give us weekly updates regarding the progress and is patient in addressing any questions that we have. However, before the construction started… Read more
and during the planning stage, the drawing team for the plan messed up our requests several teams and dragged the process much longer than expected. We had to triple check every single detail even like the opening direction for the sliding doors. So we had a really good experience with the site manager during the construction and would have given a 5-star review for the construction progress overall. But the communications with the drawing team during the planning stage were really inefficient.
Follow-up · Lots of 'post handover issues'. 1. Main driveway is cracked already (less than 1 month). The cracks are now creeping up to the portico and inside the garage. 2. No power outlet for the TV. It is clearly marked in the electrical plan, but looks like they have forgotten to actually install it. 3. A window does not open 4. One of the exterior… Read more
Thank you for taking the time to share your detailed… Read more
Recent reviews
This is our first build and we wanted to build with Metricon from reviews. We are in the final stages of building. Overall this is a positive experience for us and we have learnt a great deal and met some great people. We have had mixed feelings on some areas and others have been stressful but what Metricon do well is accommodate the client needs… Read more
to the best of their ability, have prompt and professional communication and have good people in each stage who can guide along the way. My two cents would be to ask all the questions because the more understanding the better the experience. I would build with them again.
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Hi Joy, Thank you for taking the time to share your… Read more (+1 reply)