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Carlisle Homes
4.7 from 4,741 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    4.8 (2,304)
  • Site Admin
    4.5 (1,002)
  • Timeliness
    4.6 (1,215)
  • Structural Integrity
    4.5 (654)
  • Plumbing & Waterproofing
    4.4 (573)
  • Electrical & Lighting
    4.5 (656)
  • Flooring
    4.5 (631)
  • Transparency
    4.6 (1,928)
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Ramesh B

Ramesh BGreater Melbourne (Outer), VIC

  • Verified customer

Amazing Customer Service

published

We have opted for a Easy Living house and customer service provided was amazing. We got the contract signed in 4 weeks and they even followed up on my loan approval with the my banker. Looking forward for the house building to be as smooth as we have done with the contract.

Customer Service
Site Admin
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction
See all answers
Zalak Patel

Zalak PatelGreater Melbourne (Inner), VIC

  • Verified customer

Piermont 26- Excellent quality and customer service

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateNovember 2020
See all answers

The reviewer stated that an incentive was offered for this review

Charlene Samuriwo

Charlene SamuriwoGreater Melbourne (Outer), VIC

  • Verified customer

Fantastic

published

We have not build yet but our experience at the colour appointment was lovely. The colour consultants were really helpful were we got stuck. It was a long day and i was pregnant but i felt accommodated and was given breaks when i needed them. I would recommend this company

Customer Service
Site Admin
Incentivised ReviewNo
Build StagePre-Construction
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CKRC

CKRCGreater Melbourne (Outer), VIC

  • Verified customer

“Easy Living”

published
Build StagePre-Construction

The reviewer stated that an incentive was offered for this review

  • Verified customer

Perfect match

published

Everything’s Goes well I just start house Carlisle home Till now everything goes well and perfect for me. The budget also suitable for me because whatever Budget I have I told them and they make a perfect combination for me to build a house even on the contract and the colour selection I was really happy.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePre-Construction
Construction End DateAugust 2021
See all answers

The reviewer stated that an incentive was offered for this review

Gurpreet K.

Gurpreet K.Greater Melbourne (Inner), VIC

  • Verified customer

Amazing experience

published

We are building our first home with CH, the minute we stepped into CH displays we knew we are building with them. Beautiful floorplans and practical inclusions.
The whole experience from selecting the floor plan to colours was easy and enjoyable, loved it. The team involved at every step was cooperative and knowledgeable. Can’t wait to enjoy our Carlilse home.

Customer Service
Timeliness
Structural Integrity
Build StagePre-Construction
See all answers

The reviewer stated that an incentive was offered for this review

  • Verified customer

Amazing Experience

published

This is my second house building with Carlisle. I had amazing experience with sales consultant [name removed] and also [name removed] when I did my colour selection. They are really great when communicating with me whole process, very professional and helpful, I would highly recommend Carlisle as a house builder.

Customer Service
Transparency
Build StagePre-Construction
Construction End DateDecember 2021
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The reviewer stated that an incentive was offered for this review

Shanelli

ShanelliVictoria

  • Verified customer

post-construction

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Incentivised ReviewNo
Build StagePost-Construction
Construction End DateOctober 2020
See all answers
  • Verified customer

Great homes. Great customer service.

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Incentivised ReviewNo
Build StagePre-Construction
Construction End DateNovember 2021
See all answers
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George S

George SGreater Melbourne (Outer), VIC

  • Verified customer

Know your Customers , Know your product

published
Customer Service
Incentivised ReviewNo
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
Jan

JanGreater Melbourne (Inner), VIC

  • Verified customer

Spectra Selection during COVID

published

Color Selection at Spectra Selection Centre during COVID restrictions is more challenging. The color consultant was nice and helpful in our decision making. However, we felt rushed as there's a lot to cover in one day and couldn't have browsing appointment prior. Limited product range on cooling, showers/tapware, kitchen appliances.

Customer Service
Transparency
Build StagePre-Construction

The reviewer stated that an incentive was offered for this review

Elly Henderson

Elly HendersonGreater Melbourne (Outer), VIC

  • Verified customer

Experience!!

published

Myself and my partner had an amazing experience today at our colour browse appointment with [name removed], she was very helpful and pushed us in the right direction as choosing our colours wasn’t easy! Our experience with Carlisle homes so far has been a breeze and we wouldn’t want it any other way.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

Ronda

RondaGreater Melbourne (Metropolitan), VIC

  • Verified customer

Color and Electrical Appointment - JUST AWESOME !!!

published

We are at the very start of our exciting journey with building our dream home with Carlisle. I am extremely happy with the professionalism shown from sales to color and electrical selection . I had [Name Removed] and [Name Removed] who are just sensational at what they do ! Their advice , guidance, patience and excellent product knowledge was amazing as you could easily become overwhelmed with all the beautiful selection that awaits you at Spectra.....it seriously just blows your mind!! My husband and I cannot wait to continue this wonderful journey and see our dream home come to life ....Super Excited !!

Customer Service
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

Neeroz

NeerozGreater Melbourne (Metropolitan), VIC

  • Verified customer

Super excited

published

We are first home buyers with millions of questions, doubts and dilemmas. Carlisle home made it super easy with answering most of them and showing us various alternatives to facilitate our needs. We are in the pre-construction process and so far, it has been smooth. The whole team in Truganina are incredibly supportive.

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

Jupin C

Jupin CGreater Melbourne (Metropolitan), VIC

  • Verified customer

Perfect Colour Appointment.

published

We thought the day was going to be stressful, on the contrary the day was a breeze barring the sales document hiccups, all thanks to our colour Consultant.

She was a joy to work with, was patient and tried to answer all our questions and concerns. She gave options that suited our colour scheme and also gently pointed out if our choices weren't the best.

Couldn't be happier with the colour appointment so far, and looking forward to the next step.

Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

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N.A

N.AGreater Melbourne (Inner), VIC

  • 4 reviews
  • Verified customer

Admin process

published

Stressed and annoyed during the admin process side. Long super slow process from the admin side. was feeling excited when I signed up, now feeling frustrated, annoyed, loss of interest to my dream home. Admin take way to long to get things done and follow up with accurate details. I have built two homes before this one being my third and never have I felt this frustrated as I'm feeling today. Admin excuse we are busy.

Incentivised ReviewNo
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
John

John Greater Melbourne (Inner), VIC

  • Verified customer

Excellent Customer Service

published

After having a bad experience with another builder we are very pleased to express our satisfaction with the service provided by Carlise homes, in particular, [Name Removed] our colour consultant. She was patient, kind and really understood what we were looking for both withing our budget and interior vision. Thank you again for all of your assistance and support throughout this exciting journey.

Customer Service
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

Jumuk mangol

Jumuk mangolGreater Melbourne (Outer), VIC

  • Verified customer

Amazing

published

Our experience with carlisle homes has been great so far as they have been very supportive and helpful. They've helped us with our colour selections, tender etc. [Name Removed] has helped and guided us all the way through and is so understanding towards her customers. Therefore, we thank Carlisle homes for this amazing experience. Thanks to [Name Removed] for being so helpful.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

Portland 23

Portland 23Greater Melbourne (Outer), VIC

  • Verified customer

Perfect

published

My experience with Carlisle has been really great. [name removed] was guiding me after the colour appointment and she went though everything in detail and was very supportive. I've always loved Carlisle home designs and the quality. I am very satisfied with the outcome. My mom also build her house through Carlisle and this is the second time we are with you. So I highly recommend Carlisle Homes!!!

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateNovember 2020
See all answers
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Excellent service!!!

published

Excellent service!!! As a first home buyer, I needed a lot of support to make the right decision. Special thank goes to [name removed] who gave me massive support during this sale and [name removed] for excellent support for color selection and choices. Such a wonderful team to work with.

Build StagePre-Construction

The reviewer stated that an incentive was offered for this review

Page 1 of 238

Questions & Answers

mandeep

mandeepasked

hi
we did virtual color selection during covid lockdown and when restrictions lift we went to showroom and did few changes in color selection. My consultant said that she will raised post variation contract document in which she can include the changes. I am worried that if that's right before signing contract. And is there any additional cost for that??

No answers
Moku

Mokuasked

Hello, we are building a double story house and the electrical consultant didn’t allow us to put light point (purpose for feature light in the future) saying Carlisle doesn’t do it. Why can’t you put can you please explain it in detail? And we put 2 down light on the corner of the eaves in first floor but later on they removed it. Please explain it why please.
Thank you in advance.

No answers
Suni K.

Suni K.asked

Hi,
We were browsing through Carlisle website and loved Dorchester 39 plan, but no display home available anywhere . Can you suggest a display home similar to Dorchester 39 or can we expect any new display for Dorchester soon?

No answers

Get an answer from our members and Carlisle Homes representatives

Details

CategoryHome Builders
Types of Homes AvailableOne-Storey and Two-Storey
Major Defects Warranty25 years
Knockdown & RebuildYes
Build AreasMelbourne South-East, North, West, and Geelong

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