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Carlisle Homes

Good Service and Lovely Staff

Built with Carlisle Homes a double storey home at Berwick and completed end of Nov 2014. Lovely lot of staff to deal with (except for the one and only building supervisor during that time which we had a slight issue with and I believe he had since left) during that time and also lovely follow up during the warranty period. It's now been a couple of years living in the home and of recent had a pipe leakage issue which I have been communicating with [name removed] who is the Service & Warranty Administrator. She has been nothing but helpful and accommodating and a very pleasant person to deal with of course. Wish all customer service staff were like that. Process of building and follow ups had been smooth up to date. Pleased with Carlisle Homes and hope they continue with their level of service excellence.

Customer Service
Build StagePost-Construction
Construction End DateNovember 2014

Best in the business, was really accurate with the timelines. (Without doubt best in terms of timeline

My build was well managed. Really admire the quality. My build process was nicely taken care by my CLE [name removed] and SS [name removed]. I really admire the patience they had over my never ending calls and email inquires.
No complaints on the quality. The build have had minor defects which is expected. But, admire that they made no fuss in fixing them.
Cost : That is the last thing I ever worried about during the building process. Not a single dollar up. For my build it was the exact amount which was in the contract which I signed 1 year ago. Nothing more. Special thanks for [name removed] for waving off the late land title charge, That was really sweet..
All together, it was real smooth experience. It was a job well done on time. Cant ask for more. Carlise Homes are committed to deliver the home before the timelines. That is the best part of it. Unlike another builders.
Want to mentioned, there was minor cut in the bench top, my Site supervisor with his own will agreed to replace which i would never ever noticed.
Thanks [name removed], [name removed] and [name removed] (Previous CLE) , [name removed]. You guys did a wonderful job. Made our lives easy. Help to achieve the great Aussy Dream.
Easy living

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2019

Great staff and experience

We just finished our colour selection. It was a great experience. The staff were very helpful every time I visited the Carlisle Spectra , and they made it easier for me to decide on all the colours, designs and electrical layouts. It had all been running smoothly since I paid the deposit, and we are really excited to build our new family home.

Customer Service
Build StagePre-Construction

Great experience with Carlisle so far

Just completed our tender appointment, the process from the walk through and colour appointment through to tender have been enjoyable and stress free. All the consultants have been so friendly and helpful. They have made the experience wonderful and an exciting time for us. I like that we had no hidden costs and no hidden surprises with Carlisle. Would be more than happy to recommend friends and family to Carlisle as our daughter built with Carlisle and recommended them to us ,and so far we have had great service from the team at Carlisle. Getting very excited and just can’t wait till they start building now !!

Build StagePre-Construction

Great service in the colour showroom!

Great service from start till now. Initial planning stage well handled by the team.
Just completed our colour selection in the Mulgrave colour showroom.
Delighted by the service we received so far.

Customer Service
Site Admin
Timeliness
Build StagePre-Construction
1 comment
Hi Ali k, Thank you for your review. We are so pleased that you enjoyed your experience at our Spectra Selection Centre. This appointment can be daunting, but our team are dedicated at making this experience enjoyable for all our customers. Ali k, thank you again for your review and we wish you all the very best for the upcoming stages of your journey. Kind regards, Carlisle Management

Faith in customer service is finally restored - A++

As our first experience in building a house as FHB, it can be daunting and a world of technical terminology that overwhelms you! Initially, we visited Carlisle when looking at purchasing land and wanted insight into how much the building process would total. Upon meeting with our sales consultant [name removed], he pointed out the land we were looking at has a SIGNIFICANT fall that the land developers had hid from us in the plans. [name removed] was out lifesaver, as we were very close to securing a block of land that would have been a money pit! From that point onward we decided that because of the honesty and transparency [name removed] had for us, we were 100% convinced that Carlisle would look after us when we found the perfect block of land!
[name removed] guided us with what block would be best suitable for build, when we found a development that appealed to us in location - He went over and beyond to ensure we weren't being stitched up by the land developments. Any question we had was not treated as a silly question, all explanations were thorough, there was plenty of patience as we got our head around the process, whilst providing us with the best "bang for our buck" with extras in our home.

So far, [name removed], [name removed] and the Carlisle head office have been helpful and prompt - Impressive given our land titles in August 2019.
We are hoping this incredible service continues once we commence the build - We look forward to having the most seamless experience for our first build and that our fixed pricing remains fixed!

Build StagePre-Construction
1 comment
Hi sammbd, What a wonderful review – thank you! We are so proud of our team and to read that they are going above and beyond in helping you choose your block of land is fantastic! You’re correct in saying that building a home, especially for the first time, can be overwhelming which is why our Easy Living process has been designed to make it as easy and seamless as possible for all of our customers. Reading that you have found your process to be exactly this is wonderful and we are sure that you will enjoy the further stages of your journey. Sammbd, thank you again for your review and we look forward to delivering you your first home. Kind regards, Carlisle Management

Good service @ sales and colour selection

We are building with Carlisle homes. Our Sales consultant, [Name Removed] @ Craigieburn Highlands display is a gem. Explained the sales process thoroughly, very patient with us and never felt rushed into the process. Our CLE [Name Removed] is great, responds to our enquiries very promptly. Mia was awesome and helped us with our colour selections, we can't wait to see them come to life. We are looking forward to the rest of the process & hoping the same service will be extended. Our electricals could have been better.

Customer Service
Site Admin
Timeliness
Build StagePre-Construction
1 comment
Hi FranBea, Thank you for your great review! We are so pleased to read that you are enjoying the process so far and that our team are providing you with outstanding service. This level of service will continue throughout your upcoming stages and we are sure that you will be absolutely thrilled with your beautiful new home. FranBea, thank you again for your review – we really do appreciate it and wish you all the very best for the remaining stages of your journey. Kind regards, Carlisle Management

Another happy customer :-)

Built with Carlisle Homes in 2018 and would do it again with them in a heartbeat. They were professional, understanding, helpful, and accommodating. Of course no build goes 100% smoothly, but as an overall, I was very pleased with this builder.
Any problems, they were quick to rectify. Any issues, they were quick to solve. They were always happy to provide me with any information I requested. The quality of the build was really good, especially compared to other builders. The quality of the materials CH use is high. The quality of their work is high.
The one negative I found with CH was that there was often errors in their paperwork/drawings. So I always had to study the paperwork/drawings, but as soon as I brought the error to their attention it was quickly rectified.
I found them quite accommodating regarding making changes to the plan/contract, and even allowed some changes without incurring Post Contract Variation charges.
Their Spectra display centre in Mulgrave is fantastic - giving you an opportunity to view most materials in person, without having to travel around to all the suppliers to view each product (ie. tiles, bricks, doors, carpets, laminate flooring, toilets, baths, sinks, ovens, rangehoods, etc).
The build was completed in approx. 4 months, which I was satisfied with.
They were more than happy to allow private inspections throughout stages of the build but we didn't end up using any. The final cost of the build came over on budget, but this was because we added lots more upgrades at spectra. We found doing the extra things now would mean we wouldn't need to replace later down the line, with the stuff we really wanted. The great thing with CH is that they are upfront with the costs of all items, unlike some builders that hide their prices until you are locked in with a deposit, and even then they don't want to give too much out until contract signing.
Building is hard work, although I would do it all over again and I would definitely do it with Carlisle Homes the next time.

Build StagePost-Construction
Construction End DateAugust 2018
1 comment
Hi Lee, Wow what a wonderfully detailed and comprehensive account as to your experience with us! No doubt it will be very helpful for those researching different builders or looking to potentially build with us. Thank you for taking the time to share your thoughts. We hope you enjoy your new home for many years to come . Regards, Carlisle Management

Great service

We are building for first time. We have completed Colour selection. No issues so far, everything has been perfect from Sales to post sales. All queries are almost immediately answered without any delay and the process has been super smooth.

Customer Service
Timeliness
Build StagePre-Construction
1 comment
Hi sachin, We love reading that your process has been super smooth. No doubt that this will continue throughout the pre-site, construction and warranty stages. We look forward to continuing to work closely with you. Kind regards, Carlisle Management

Great Experience with Carlisle Homes

We have found Carlisle homes pre building process to be excellent. All contact with Carlisle representatives from initial sales, design consultants to Client liaison has been first class. All questions are responded to promptly.

Customer Service
Timeliness
Build StagePre-Construction
1 comment
Hi Jody, We love that our team are responsive and consistent in their approach. A high level of service is so critical to ensuring a smooth journey for our clients. Thank you for taking the time to share your thoughts. We really do appreciate it! Regards, Carlisle Management

Great experience so far

Just had our colour selection with Brooke & Mia. Both ladies were absolutely wonderful and knowledgeable! They listened and took our ideas on board and helped us bring our vision to light. The process went smoothly and could not have done it without these ladies.

Build StagePre-Construction
1 comment
Hi F. Roache, We love that you rate your Design Consultants so highly and felt supported throughout this process. We will be sure to share your lovely comments with them. Best of luck with the next phase of the process. Kind regards, Carlisle Management

Great Service

Walking into the Illawarra Grand Display we instantly fell in love with the home and knew that was our dream home that we were going to build!! We have just had our colour appointment and our design consultant was helpful with bringing our colour scheme all together. Our time and process with Carlisle homes has been smooth with each step explained to us by our reasssuring CLE. Thank you to everyone who has helped us so far, we are super excited and cannot wait for our dream home to be built!!!

Customer Service
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
1 comment
Hi Donna Sekulovski, We love that you are super excited for what is to come! We are also excited to go on this journey with you. Thank you for your honest review and for recommending us to others! We really appreciate it! Regards, Carlisle Management

Excellent

==> The consultants have excellent product knowledge and colour scheme knowledge for building your theme house .{we had Jade and Farah who helped us all the way }
==> very well organised appointments and customer care
==> excellent communicators and response time for queries is very good
==> no hidden cost when it comes to tender stage as everything is priced up so we can decide if we want to keep it or let it go .
==> accommodating design team which understands family needs and change minor details so the house can be more functional without dead space {especially if you are building a 2nd home and know what is used often against what is never used in a house }
==>no issues so far and the journey is peaceful from the start

Construction End DateApr 2020
1 comment
Hi JD RAJ, It is wonderful to hear you refer to your experience so far as a peaceful one! It sounds as though our staff have been appropriately guiding you through the process and have allowed you to customize your home in the way that you wish. We look forward to continuing our relationship with you. Thank you for your review. Regards, Carlisle Management

Poor work quality

Very expensive but still not good. It was my biggest mistake of life to choose Carlisle homes. I am in tears my house is nearly going to be finish but with that all of my excitement of new home is going to finish as well. Highly not recommended from bottom to top no one wants to listen. Better go with small builders at least you save the money as well they listen to you. On the top of everything less regret.

Construction End DateMar 2019
1 comment
Hi RUBY, We are disappointed to read that you are unhappy with your new home. We have been unable to identify you and would really like to discuss this with you further - please contact us at issueresolution@carlislehomes.com.au RUBY, we are here to help and work with you through the final stages of construction. We look forward to hearing from you. Kind regards, Carlisle Management

The trusted builder

This is our first experience in building a house in Australia. Why we chose Carlisle, is because it has great reviews, and it has a fantastic house layout that meets our dream home. In the process, we find Carlisle is a trusted, professional company, that makes everything goes very smooth. We love our new home, thank you so much for all staff members, especially the Client Liaison Executive and Building Supervisor for their hard work and patient to answer all questions and manage issues promptly.

Customer Service
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateJanuary 2019
1 comment
Hi Sisca, What a wonderful review! Thank you very much! We will be sure to thank your team for a job well done - especially your CLE and Site Supervisor. We hope you enjoy your home for many years to come. Kind regards, Carlisle Management

Quality and awesome service

We are first home builder .colour and electrical consultants took lot of time to explain in detail on the selection date so that we can select the options and upgrades efficiently.

Customer Service
Build StagePre-Construction
1 comment
Hi Chandramouli S. We love the title of your review "quality and awesome service". It sounds as though both your Design Consultant and Electrical Consultant went above and beyond to ensure this stage of the process was an enjoyable and informative one! We look forward to continuing to build on what is already a great working relationship. Regards, Carlisle Management

Great Service and Fantastic Result!

Our build with Carlisle was a great experience! We were well informed throughout the whole process of the build and we felt that at any time we could contact any member of our team that was involved with the process and ask questions and receive information about our build.
Since being in our home we have found the quality of the workmanship amazing and have been very happy and comfortable living in our home.
We had very few issues with the build and felt everything went smoothly, if there ever was anything that went not according to plan it was rectified immediately and we were well informed about the process.
The final cost was close to the estimated cost of the house which enabled us to plan for our financial obligations.

Customer Service
Site Admin
Timeliness
Flooring
Build StagePost-Construction
Construction End DateSeptember 2018
1 comment
Hi Nathan, It certainly sounds as though you have enjoyed a really pleasant experience with us, It is always wonderful to hear that our staff have provided consistent service and advice the whole way along. We would like to thank you for your review and wish you the very best of luck ! Regards, Carlisle Management

Carlise Repairs

Carlise provides great customer service from all employees.
They were all polite and kept us informed. Unfortunately after the build we had some movement in the slab which caused a few cracks around the home.
This was very disappointing and repairs took a long time to get fixed over a year.

Customer Service
Build StagePost-Construction
Construction End DateDecember 2017
1 comment
Hi SamArt, Thank you for your review! We are pleased to read that overall your journey has been a relatively stress free experience and all staff have provided a consistently high level of service. We note your comment in regards to delays with structural repairs. We will pass this information along to look at ways in which we can improve this process. Best of luck for the future. Kind regards, Carlisle Management

Better experience than I could have imagined

The staff at Carlisle from the sales consultant, to our CLO and the design team have all been incredible. The level of communication that they have displayed with me and my parter has been amazing. They've included us in every step of the way. They have all been completely transparent and have resolved and enquiries or issues we've had. Once we went into the show room, the display was very overwhelming! Bec from the design team made the whole experience and painless and possible. We've included everything we wanted too and have still come in well under our budget! I couldn't recommend Carlisle Homes any higher.

Customer Service
Timeliness
Build StagePre-Construction
1 comment
Hi Rachel, Thank you so very much for your kind recommendation! We love to receive feedback from our clients as it allows us to thank staff for a job well done! Best of luck with the remainder of your new home build journey. No doubt it will be an enjoyable one! Regards, Carlisle Management

Fantastic from sales to settlement

From Day 1 at sales, through tender, colour selection, then once construction started, We have had complete professionalism from all Carlisle Staff. The build was an extremely easy process and the home just looks amazing.
Great job well done Carlisle

Customer Service
Build StagePost-Construction
Construction End DateFebruary 2019
1 comment
Hi Rach and Anth, We love reading that you have made you way from sales right through to the completion of your brand new home and you are thrilled with how everything has progressed. It sounds like our team have provided attentive service all the way through. Congratulations on your settlement. Such an exciting time! Regards, Carlisle Management

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Questions & Answers

Hi, I am planning to build a t-range house. Can I have the undermount sink in the ensuite. I was told I can't get them since they are only for affinity. Why can't I put them in if I'm building my own house and I'm willing to pay for it? There is already a big difference in the prices and inclusions of each ranges, I think it is not necessary to limit people from choosing what they want in their own house if they are willing to pay. I have seen lots of posts in a group discussion complaining about not being able to get what they want in their home. I hope carlisle will change this system since it drives people away. I was really dissappointed about this.
No answers

May I know what's the process to change a Builder and how long does it usually take? The current building status is that the Builder has recently slabbed concrete foundation. Looking forward to your reply!
No answers

Hi just seeing if anyone has used Carlisle to build in Warragul? I just want to know if people are happy with the builder that Carlisle uses in Warragul.
No answers

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