As of September 5th 2018, Carlisle Homes is offering each reviewer a $100 Visa Universal Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Excellent customer service.
Excellent customer service. Professional staff. Value for product . No issues at all. I will surely recommend it to my family and friends. The cost of the construction was the same as I estimated.
Very promising start !
We’ve built our first home in 2015 and that experience had left us traumatised for the rest of our lives so one can understand that choosing the builder this time around has not been an easy task.
We’ve spent almost 6 months visiting a range of display villages and homes, looking at their plans, inclusions, special offers and reviews. It was not until early March 2019, when we walked in Carlisle display home in Tulliallan Estate, and made the decision to go ahead.
From the very first contact with [name removed] (Sales Representative), through the colour selection appointment led by [name removed] (Design Consultant) and very professional communication with [name removed] (CLE) regarding all documentation, we have been absolutely delighted with the seamless transition through the process so far.
We just signed the contract and are very hopeful that exceptional service will continue through our building journey with Carlisle.
Patient, Understanding and supportive.
Carlisle have been great up to this point. We've just had a new born and they've been flexible with meeting times and dates, and been patient with us during our selections and appointments. Much better than our previous builder who couldn't wait to get us out the door and get our names on dotted lines.
Professional and knowledgeable staffs
Had a colour browsing appointment recently, and we were so happy, satisfied and contented about building with Carlisle. The staffs were so professional, accomodating and knowledgeable. We had a good idea of our home. Looking forward to work with them.
Ramanpreet and Balraj
Its our first time with carlisle..basically upsizing our present one to a 45sq! Trust me..these people have the best plans in town. If you want a reasonable priced product with GRANDEUR..go for carlisle. We had our final colour selection appointment today which was perfect..renee took proper care of us. Uptill now..its been a great experience designing our house and Cannot wait to experience the joy of living in it! Hope to leave another review soon when we get the keys!
I wouldn’t choose anyone but carlisle! 2nd time with them!
This is my second house I’m building with Carlisle. 10 years ago when I built with them, they were excellent. The finishing, the design and the options they have are beautiful!
And today they’re even better! My experience with them from even before saying ‘go’ has been impeccable.
They are very professional in managing the process and even help you with issues that you may not know of. During selection stage they made it easy for me to choose display style finishing and colours and basic pricing.
While planning, we worked together to ensure I remained in my budget.
Great Customer Service
Great customer service. Supervisor and CLE always keep us up to date with everything. Everything works out to be what they they told us from start. No wonder why they are Victoria’s no.1 builder. Thanks Carlisle Homes
Efficient timing!! Fast building process.
Well managed, efficient timing and prompt reply to any emails or requests during the construction. We are very pleased the way Carlisle has have handled the building process. The price has been according to the estimated cost. Fortunately we didn't have any issues during the construction. We are glad we chose Carlisle Homes and we recommend Carlisle to our friends and to others who are looking for a reliable builder with quality and competitive prices.
Had a great experience with Carlise Homes. Professional and friendly service . Would definitely recommend them .
The build was managed well . I am quiet satisfied with the building experience with Carlise homes. I had a few changes that had to be done but Carlise Homes kept me informed and up to date .
extremely fast building process
we are building vaucluse 45 and only took 5 months to complete. The customer service was great. Cost wise is very competitive, nothing to complain about. The downfalls is more about the quality of the final products. We found our wall has small cracks and holes everywhere on the first day we moved in. The timber stairs that we paid around 6K extra is easily chipped. The wall and ceiling paint were also uneven.
Building contract to date has been easy to work through. The selections studio is really well presented and makes making fi shes selections quite easy. Would build with carlisle again
Brilliant experience building our first home
Been in our house for one year now and love it just as much as the day we first walked in.
Brilliant experience for us as first time builders!
Thank you Carlisle
Great customer service
I can not fault the customer service.
Both sales team and admin have been extremely professional and have gone above and beyond to ensure we are on track to achieving our dream home!!
Easy problem free from start to finish
Build was well managed from selection and throughout construction. Customer service exceeded expectations and always dependable and reliable. Have not been able to fault the build quality thus far and always maintaining a clean site and final cost was exactly per the expected cost going in
Good or bad...
There is good and bad things in life, But when your building a dream home, it has to be good or perfect right??. Well, we have started pretty well from sales consultant [name removed]. We have swap and changed home plans 3 or more times. [name removed] was very helpfully with whatever we needed to add or take off. It was a good start for us and hopefully the road lead to a perfect home. Watch this space .....
Built 2nd time with Carlisle homes !!
We built our 1st home in 2013 (omega 23 ) with Carlisle homes . We were extremely happy with them through out the building process and quality of home which was delivered. This experience made us choose Carlisle for 2nd time
( Canterbury 44) with out second choice ,because we were sure that our trust in them will not disappoint us and as expected we were delivered with a excellent quality double storey home in approximately " 5 months". I have recommended Carlisle homes to my friends and one of them have already started building.
I would continue to recommend Carlisle homes to everyone who is looking to build their dream home. Thanks to entire Carlisle homes team !!!
Good and friendly Service
The overall process was quite easy and the staff is friendly and hopeful. Sale staff is patient, client liaison staff is very helpful and friendly. Site manager acted professionally and always keep us informed. The overall experience is good.
Excellent service and Awesome staff!!!
Documentation is in progress moving forward. CLE's handling our property did a fantastic job! Very professional, kind and helpful. Thank you all very much indeed for helping us achieve our dream home.
Smooth build on our Dream Home!
Upon viewing the Embleton display home we found that this was perfect and had to go for this build, here we are with a completed house with some modifications as per our request and extremely happy with the result. This was our first time building, so we required guidance along the way, thankfully Carlisle Homes were fantastic to deal with, very helpful, professional and informative with great response times. We received great communication and friendly customer service from our CLE, whom was very organised, and always pleasant and patient in explaining processes for us. Looking back, it was hassle free process, even when we decided to change our facade and stone selections. The colour selection team were highly skilled with design and assisted in coordinating tile, carpet and cupboard styles which we were grateful for and shows in the finished product. Upgrades are clearly priced, so no hidden surprises. We also received frequent updates from our site foreman and invitation to meet up and view progress along the way, Carlisle systems are well integrated with the builder on site and team at HQ. We would happily build with Carlisle again in the future and will be recommending Carlisle to friends/family.
Surprisingly good build with Carlisle, from quality, speed, issue resolution and customer service perspective
Right from the Sales stage, when we were selecting our dream home, the Sales guy at the display home was excellent, to our experience with the CLE (we had two, and both were wonderful) and our site supervisor (being very happy with the level of communication through out the build and post build, I'd say we had the best SS any home owners could have). As with all builds, research is paramount to have a relatively smooth build, and we should always expect issues, so when the issues came up, they were dealt with expedience. Even escalations were dealt with professionally and with speed (kudos to the Building/Construction manager). Our home was completed ahead of schedule, number of issues pleasantly few, and resolutions amicable. Overall, I would definitely recommend Carlisle - don't expect hassle-free with any builders, the more time and diligence you take with your home doing your homework, the less the hassle will be during the build (If you as a home owner don't want to spend the time to make sure things are right, don't expect it from any builders regardless whom you choose, and then get upset with them when things are not right). Having built twice with different volume builders, I would build again with Carlisle (except they have already built our forever home :) )
I would have given the full 5-stars to Carlisle if it was not because of some of the contract specifications for build methods (which we don't have a choice on) and 25-year warranty requirements (which I would say, do your research).
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