10,553 reviews
- Pre-Construction
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- Mid-Construction
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- Post-Construction
AI reviews summary
The overall sentiment for Carlisle Homes is overwhelmingly positive, particularly regarding the pre-construction and construction phases. Customers frequently highlight the professionalism of the sales and design teams, with the Spectra Colour Selection process being a major highlight for its organisation and expert guidance. While the majority of builds are completed ahead of schedule with high-quality finishes, a small but significant segment of feedback identifies a sharp decline in service and accountability following the final handover.
Pros
Cons
Verdict
Carlisle Homes is a strong choice for those seeking a highly organised, professional building experience with industry-leading pre-construction support and fast build times. However, buyers should be diligent during the final inspection (PCI) and ensure all defects are documented and addressed before handover, as post-settlement warranty support can be difficult to navigate.
5 Stars – Exceptional Colour Appointment Experience with [Name Removed]! We had a wonderful experience during our Spectra Colour Appointment with [Name Removed]! She was extremely thorough, patient, and knowledgeable as she guided us through all our selections for our build. [Name Removed] made what could easily have been an overwhelming process… Read more
feel clear, smooth, and exciting. She took the time to address all our specific queries—from benchtop details to window sizing—and made sure every update was clearly communicated and recorded accurately.
Her professionalism and attention to detail gave us absolute confidence in our choices. We couldn't be happier with the support we received and highly recommend working with [Name Removed] and the Carlisle Homes team!
[Name Removed] provided us with great support and guidance throughout our colour selection. Carlisle homes are very patient and understanding as they thoroughly worked with us to build our dream home. Show details
So far, we've had a great experience with Carlisle Homes. As first-home buyers, everything is new to us, and we were a bit lost at the beginning. [Name Removed] and [Name Removed] have been very patient, supportive, and always willing to answer our questions and guide us through the process. They've made the experience much less stressful, and we… Read more
really appreciate all their help. We're excited to continue our journey and see our new home come to life. Thank you!
Reviews with attachments
- +5
We’ve had a very positive experience with Carlisle Homes so far. [Name Removed] made our pre-contract appointment clear and straightforward, taking the time to explain everything and answer our questions. [Name Removed] was also very helpful and patient during the colour selection process, guiding us through the different choices for our new home.… Read more
We appreciate their professional and friendly service and are excited to see our home continue to progress.
We have recently done a knockdown rebuild with Carlisle homes and we couldn’t be happier with our new house. Carlisle homes have done a great job. They constructed our new double storey house in 6 months. Our neighbours tell us that there were people there everyday working on the house. They have a great process from start to finish and… Read more · 1
support you well in your journey.
The stand outs were the sales team and the colour selection team as well as our CLE- Client Liason executive and our outstanding construction site manager, who all went above and beyond to make sure all our needs were catered to.
The spectra showroom is fantastic and everyone there is very helpful to help with colour selections.
We are so very excited and can’t wait to move in. This is the fourth Carlisle homes house our family has built.
I wanted to reach out and provide a 5/5 star review for the exceptional service we received. Working with [Name Removed] on our home's colour selection was an absolute pleasure. She truly understood our vision and made what could have been an overwhelming process incredibly easy and stress-free. Her expertise helped us find exactly what we… Read more · 1
needed, and we could not be happier with the final choices. Thank you for your patience with us and for making the decision-making process seamless. We will highly recommend your services to everyone. I also want to thank Evelyn, who guided us through our pre-contract stage. Her experience truly speaks for itself. Thank you to the entire team for your support.
Best regards, Ravjot.
We can't thank [Name Removed] enough for making our colour selection day such an amazing experience. We had spent weeks feeling stressed and anxious about the appointment, expecting it to be overwhelming, but within minutes [Name Removed] put us completely at ease. She guided us through every decision with incredible patience, knowledge, and… Read more · 1
genuine care. What could have been an exhausting 8-hour appointment turned into a relaxed, enjoyable, and surprisingly fun day. By the end, we were laughing about how much we'd worried beforehand.
[Name Removed] has an incredible eye for design and colour, but what really stood out was how well she listened, understood our style, and gave us confidence in every choice we made. We never felt rushed or pressured, and every recommendation felt thoughtful and tailored to us.
Carlisle Homes is fortunate to have someone like [Name Removed] representing them. She transformed what we thought would be the most stressful part of building into one of the most enjoyable. If you're lucky enough to have [Name Removed] as your design consultant, you're in the very best hands.
We have had an excellent experience with Carlisle Homes from the beginning of our building journey. The entire process has been well organised, with clear communication and a professional, supportive team. The workmanship and build quality have met our expectations, and any questions we had were addressed promptly. The pricing was transparent, and… Read more · 1
the final cost aligned closely with the original estimate. We are very happy with our decision to build with Carlisle Homes and would happily recommend them to anyone looking for a quality builder.
This was the fourth time we've chosen Carlisle Homes to build our new home, and once again they exceeded our expectations. From the very beginning, [Name Removed] in Sales made the process smooth and enjoyable. [Name Removed], our Customer Liaison Executive, kept us informed every step of the way, while she ensured everything progressed… Read more · 1
seamlessly.
A special thank you goes to our Site Supervisor, [Name Removed], who was absolutely outstanding. His professionalism, attention to detail, and commitment to delivering a high-quality home were second to none. Nothing was ever too much trouble, and he always went above and beyond with a smile. His dedication and willingness to help made the entire building journey stress-free and enjoyable.
We are absolutely thrilled with the quality and finish of our new home. The craftsmanship and attention to detail are exceptional, and it's clear that Carlisle Homes takes great pride in delivering a quality product.
We highly recommend Carlisle Homes to anyone looking to build their dream home. If given the opportunity, we wouldn't hesitate to build with Carlisle Homes again.
Thank you to the entire team for making our fourth building experience another memorable one!
We couldn't be happier with the guidance we received from Carlisle Colour Consultant [Name Removed]. Choosing colours for both the exterior and interior of our home felt overwhelming, but her expertise made the whole process easy and enjoyable. She really listened to our ideas while offering thoughtful suggestions that we would never have considered ourselves. Show details · 1
Highly recommend! Kripa was incredibly knowledgeable, helpful and made choosing colours so much easier. She listened to what we wanted, offered great advice and helped us stay within our budget, without compromising on the final result. A fantastic experience from start to finish. Show details · 1
Absolutely fantastic. Had fun choosing the colours and features to my new home. The consultants I had were friendly and nice to deal with. I would recommend anyone to build with Carlisle homes. Show details · 1
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Our experience with Carlisle Homes has been fantastic, and Michelle Grist has been wonderful to deal with. We also had a great colour selection appointment with Bozica, who explained undertones so well and gave us very practical advice on choosing colours that complement each other for a consistent finish. Her knowledge and patience made the… Read more · 1
process much easier and more enjoyable. We’re very happy with the support we received and would gladly recommend Carlisle Homes.
We recently had a fantastic experience building with Carlisle Homes and wanted to share our thanks to the team who made it happen. [Name Removed] from Sales was brilliant from the very start, guiding us through the sales contract with patience and clear explanations every step of the way. [Name Removed] made our colour appointment such a smooth… Read more · 1
and enjoyable process. She helped us select variations that suited our home perfectly and guided us through every decision with great advice. [Name Removed], our CLE, managed everything so well throughout the build, keeping things organised and on track. A special mention to [Name Removed], our Site Supervisor, who truly went above and beyond. His attention to detail was outstanding, he was always quick to follow up on any queries, and he was consistently ready to help whenever we needed him. His professionalism gave us real confidence throughout the build. Thank you to the whole team for making our building journey such a positive one. Highly recommend Carlisle Homes!
Building with Carlisle Homes was hassle free and very easy. Guided from start to finish and always updated with the progress on every stage. Our Supervisor Jack was phenomenal and without him the process would not have been so easy. Highly recommend if you're looking to build luxury sophisticated homes for a great price. Show details · 1
My journey with Carlisle Homes has been an incredible experience. As a first-time builder, I couldn’t have asked for a better outcome. Carlisle’s structured and well-organized process made the entire building journey smooth and stress-free. Their online portal is user-friendly and provides a wealth of information about the products and options… Read more · 1
available, making the selection process simple and convenient. Throughout the build, communication was excellent. Both my Customer Liaison Executive (CLE) and site supervisor were always responsive, patiently answering my many questions and keeping me informed every step of the way. The quality of workmanship and finishes has been outstanding, matching the high standards showcased in their display homes. Overall, I am extremely pleased with our decision to build our dream home with Carlisle Homes and would highly recommend them to anyone considering building a new home.
- +5
[Name Removed]'s experience guided [Name Removed] and I in making informed decision when it came to interior and exterior colour selections. We narrowed down the selections for the bench tops in the kitchen, butlers panty, powder room and all bathrooms along with wall tiles. [Name Removed]'s patience was much appreciated as we had many questions… Read more · 1
along the way. I would highly recommend her interior design skills to friends and I highly recommend Carlisle Homes for their home project. I will include photos of our initial / exterior colour selections which also resonated with other Carlisle Home staff. I was particularly impressed with the quality of the front door, the staircase and the double glazed windows. [Name Removed] and I are excited and looking forward to the next stage in signing the pre contract with Carlisle Homes.
[Name Removed] did an amazing job with our colour appointment. We are building the Amberley 25, and her guidance made the whole process easy and enjoyable. She helped us choose the right colours and finishes, and we are very happy with the final selections. Thank you for making the experience so smooth and stress-free. Show details · 1
Latest follow-ups
We had great experience working with [Name Removed] today, she had the patience to listen and had good knowledge of the products. Wonderful experience, very professional and kind person,thanks so much again Show details · 1
Follow-up · Our 2nd appointment for pre contract was not good, representative was rude, rushing over things , cutting of the discussion . She would say lets move ahead where we needed clarity and lot of unanswered questions. Initially she acknowledged sales representatives fault by saying you are not the first one complaining we have received 10-12 complaints… Read more
- +1
I am extremely disappointed with my experience with Carlisle Homes. The house facade moulding they installed was made from what appears to be a low-quality foam material, and it became badly damaged within just one year of handover. Rather than… Read more
investigating the issue properly, Carlisle immediately blamed a third-party manufacturer, stating that the moulding is a product specifically designed for external applications and that they do not manufacture it themselves. They even suggested that the damage was likely caused by birds, despite never conducting a proper inspection of the property.
I escalated the matter through Carlisle's Issue Resolution Team and even to the CEO [Name Removed], but the response was consistently that the issue was not their responsibility. What is particularly frustrating is that at no stage during the colour selection process, contract signing, or construction phase was I informed about the nature, durability, or potential risks associated with this product.
Instead of standing behind the materials used on my home, Carlisle advised me to arrange repairs privately and provided the contact details of a renderer, Lukacs Rendering, who they regularly work with. However, when I contacted the renderer, they declined to assist and advised that they only work directly with Carlisle.
After investing my life's savings into building this home, it is heartbreaking to see the facade looking damaged and unattractive so soon after completion. What has made the situation even worse is the lack of ownership, support, and customer care shown throughout the process.
Based on my experience, I would urge anyone considering building with Carlisle Homes to carefully review all materials being used and obtain clear written assurances regarding quality and warranty coverage before signing a contract. In my case, once the contract was signed and the home was handed over, obtaining meaningful assistance became extremely difficult.
Follow-up · Carlisle didn’t bother to even send someone to inspect the damages. A very cheap quality material was used to save costs.
Our experience with Carlisle Homes has been extremely disappointing and stressful, and it has completely affected our trust in the company. One of the biggest issues has been the balcony. The plans and design we were looking at showed a balcony,… Read more
and based on that, we believed the home came with the balcony as shown. We later found out that if we wanted the balcony as per the plan/display, it would cost thousands of dollars extra. In my opinion, this is very misleading. Customers should not be shown plans or display features in a way that creates the impression something is included, only to later find out it comes at a significant extra cost.
I questioned this with the CLE and the explanation I received made no sense. I was told it was because we had eliminated the balcony and gained the wardrobe, which is simply not true. We did not remove the balcony to gain a wardrobe. It honestly felt like she had no real understanding of what she was referring to, which made the situation even more frustrating.
Another major concern is that the plans show brick veneer, however the contract shows Hebel. This is not a minor detail. These are completely different materials and it is very concerning that the plans and contract do not appear to match. When you are signing documents for a home build, the information should be accurate, consistent and clear. Instead, we are being left to pick up discrepancies ourselves and question what is actually included.
What made the experience worse is that I kept asking questions and raising concerns, but I felt ignored. Instead of receiving clear answers and proper explanations, I was left chasing information and trying to make sense of everything myself. This is not how customers should be treated when they are making one of the biggest financial commitments of their lives.
The whole process has left us feeling misled, unsupported and extremely disappointed. We went into this excited, but the lack of transparency, inconsistent documentation and poor communication have completely destroyed our confidence in Carlisle Homes.
I would strongly encourage anyone considering building with Carlisle to check every single detail carefully, get everything in writing, and do not assume that what is shown on the plan, display home or discussed verbally is actually included. Based on our experience, you may later find out that key features either cost thousands extra or do not match the contract at all.
Follow-up · Since leaving my original review, there has still been no proper communication from Carlisle Homes. I asked whether I could receive my refund back, as I cancelled due to their website plans being misleading. We were looking at the Astoria Grand Atrium 54, and on the plans it clearly appears to show the home with two balconies. At no point was… Read more
Hi Ami, Thank you for your feedback. We are sorry… Read more
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In-depth reviews
Just wanted to give a huge shoutout to [Name Removed] and [Name Removed] from the Carlisle sales team! ❤️ As first home buyers, we had absolutely no idea what we were doing and were honestly so nervous about the whole process. From the very beginning, [Name Removed] and [Name Removed] have been nothing but patient, kind, and incredibly… Read more · 1
supportive.
I don’t think these two ever take a day off! Every time we’ve had a question (and trust me, we’ve had A LOT ), they’ve always answered our calls or called us back so quickly. No question has ever been too silly, and they’ve always taken the time to explain everything in a way that makes sense.
We’ve also changed our minds more times than I’d like to admit when it comes to colours, upgrades, and design choices and not once have they made us feel like we were being difficult. They’ve been so patient and reassuring every single step of the way.
For someone like us who knew absolutely nothing about buying or building a home, having people like [Name Removed] and [Name Removed] as our first point of contact has made such a huge difference. They’ve taken away so much of the stress and uncertainty and made us feel genuinely excited about building our first home.
Thank you both for your incredible customer service, your patience, and for always making us feel supported. We truly appreciate everything you’ve done for us so far. Carlisle is lucky to have you both!
We chose Carlisle Homes to build our new home, and so far our experience has been very positive. From the beginning, the sales and customer service teams have been friendly, professional, and responsive. They have taken the time to explain the building process clearly and answer our questions along the way. The quality of the home designs and the… Read more · 1
range of inclusions offered by Carlisle Homes were key reasons we chose them. Throughout the pre-construction and construction stages, the team has kept us informed and has been willing to assist whenever we needed clarification.
A special thank you to our Project Manager, Aaron, who has been outstanding throughout the build. He is always helpful, approachable, and quick to respond to any questions or concerns we have. Aaron consistently keeps us updated on the progress of our home, which gives us confidence and peace of mind throughout the building journey. His professionalism, communication, and dedication to customer service have made a real difference to our experience.
Building a home can be a stressful journey, but Carlisle Homes has made the experience much smoother than we expected. We appreciate their professionalism, attention to detail, and commitment to delivering our new home.
We are excited to see our dream home come to life and look forward to the final handover. Based on our experience so far, we would happily recommend Carlisle Homes to anyone considering building a new home.
We recently completed our home with Carlisle Homes, and the entire experience was excellent. A special thank you goes to our Site Supervisor, [Name Removed], who was outstanding throughout the construction process. [Name Removed] demonstrated exceptional professionalism, attention to detail, and communication from start to finish. He kept us… Read more · 1
informed at every stage, responded promptly to our questions, and ensured that every aspect of the build was completed to a very high standard. His commitment to quality and customer satisfaction gave us complete confidence throughout the project.
Building a home can be a stressful experience, but [Name Removed] made the process smooth and enjoyable. It is clear that he takes great pride in his work and genuinely cares about delivering the best possible outcome for his clients.
We are absolutely delighted with our new home and would highly recommend Carlisle Homes, especially if you have [Name Removed] as your Site Supervisor. He is a true asset to Carlisle Homes, and we are sincerely grateful for everything he has done. Thank you, [Name Removed], for helping make our dream home a reality.
– Mostafa, Tarneit
Recent reviews
It's my first experience with Carlisle Homes. And, what made me happy was the professionalism of the colour selection expert they have, [Name Removed]. God bless her! The quality of materials, the impressive displays and the dedication of their staff is really amazing. Please Keep it up! Show details
- +4
Following for the window issue from last 4 months. No proper response. I have sent 10 mails every time they are saying its escalated and leadership team is working no progress. Planning to take this to DBDRV. If your considering this builder after getting keys forgot about the warranty support you have deal with it. Carlisle homes will be friendly… Read more
until you get keys.
We have newborn in our this window issue makes our house extreme cold in this winter time. Will not build again with Carlisle homes.
We have had a very positive experience with the Carlisle representatives who have been supporting us throughout the journey of building our new home. They have been approachable, patient, and always willing to offer helpful suggestions and guidance. Their support has made the entire building process much easier and less stressful, and we truly appreciate their professionalism and dedication. Show details
Very professional and patient throughout the appointment. Was able to answer all our questions and guide us through step by step. Very customer orientated service with a smile throughout the appointment. Show details · 1
We’ve just finished our full‑day Spectra Colour Selection appointment, and the experience genuinely exceeded our expectations. Our Design Consultant, [Name Removed], patiently guided us through the showroom with exceptional expertise and a truly customer‑focused approach. She helped us refine our vision for the Hebel facade, perfectly coordinating… Read more · 1
the roofing, cladding, and paint colours. From choosing our hybrid laminate flooring, carpets, and tiles to finalising the kitchen Caesarstone and upgraded internal doors, [Name Removed] ensured every choice aligned with exactly what we envisioned. The entire process felt seamless, collaborative, and exciting. We’re now even more eager for the next stages of the build.
We had an amazing experience from our initial enquiry with [Name Removed] and going through colour selection and electrical appointment with [Name Removed]. They have been both amazing at assisting us and answering all our questions. We are super excited for our build process and we already feel at ease that we have a great experience to the end with Carlisle homes. Show details · 1
We did our colour selections with Jacinta for our new build. I was very stressed about this beforehand and had visited the Spectra showroom on many occasions to try to sort out what we thought we wanted. Jacinta guided us smoothly through the process and her knowledge of colours and products was invaluable. Show details · 1
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Hi A Singh, Thank you for taking the time to share… Read more (+1 reply)