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Carlisle Homes

Reviews

(3,009)
(531)
(61)
(34)
(103)
  • Build Stage
    • Pre-Construction (1,095)
    • Post-Construction (505)
    • Mid-Construction (149)
  • Customer Service
    4.8 (1,405)
  • Site Admin
    4.5 (665)
  • Timeliness
    4.7 (776)
  • Structural Integrity
    4.5 (439)
  • Plumbing & Waterproofing
    4.4 (393)
  • Electrical & Lighting
    4.5 (439)
  • Flooring
    4.5 (428)
  • Transparency
    4.6 (1,111)

Reviewer Photos & Videos

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KJQ

KJQ

  • 2 reviews
  • Verified customer

Happy and Pleased clients

published

We felt lucky we chose This builder.
It may not be perfect but in the end we are comfortable and happy in our new home.
Everything went like a blur. We were guided and we are reassured we have help all the way. Quality of the build was better standard. It was proven when we live our home now for 7 months. We never had issues. We love our home color combination. We were confused but we had an expert that guided us. We highly recommend this builder!

Build StagePost-Construction

The reviewer stated that an incentive was offered for this review


joy l.

joy l.Greater Melbourne (Outer), VIC

  • Verified customer

Good quality

published

Our sales consultant was very helpful in finding the perfect house plan for our lot. We were not fortunate with our broker from Loan studio as we did not receive a good service from the broker. Our CLE officer was very prompt in replying to our needs. We love the quality of how the house was built. Our site supervisor was very helpful and knowledgeable. Our only problem was the pooling of water in our slab area - which is currently being assessed by the 3 month warranty team.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2019
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The reviewer stated that an incentive was offered for this review

Anonymous One

Anonymous OneGreater Melbourne (Outer), VIC

  • Verified customer

Carlisle Homes are smooooth

published

Every Carlisle consultant we've met, including Loan Studio, has been sooo amazing to hubby and I, right from the very start, when we thought it wasn't possible to start our build, they've made it a reality for us and have explained the process in a way we can understand. We can't wait to start the build process when we finally get to it. Its been a smooth consultative process so far, very pleased with their service!

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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The reviewer stated that an incentive was offered for this review

Anitha

AnithaMurrumbidgee Region, NSW

  • Verified customer

Great experience,went very well

published

Was very good experience. Our customer care rep is flexible and able to help us in time with our decisions. So far we are at pre construction stage. We always have good experience with reception. They were able to help us with any issues that come across. Their advise is always valuable. They are very receptive.

Customer Service
Transparency
Build StagePre-Construction

ann

annGreater Melbourne (Outer), VIC

  • Verified customer

So far so good, excellent service

published

Amazing display homes and very good lay out (well planned) compare to other display homes we've seen. Staff were friendly, knowledgeable ,sales consultant [name removed] and sales support [name removed] have a lot of patience helping us through the process to make it less stressful for us especially with easy to choose colour selections. Looking forward for construction to start.

Customer Service
Transparency
Build StagePre-Construction

The reviewer stated that an incentive was offered for this review


Sorrento

SorrentoGreater Melbourne (Outer), VIC

  • Verified customer

Excellent service

published

Still in process of building. We had our color selection done and so far it is going smooth. Waiting for the construction to start down
At color appointment we got good suggestions for the interior colors . Service has been excellent , step by step instructions and covered each part of the house

Customer Service
Transparency
Build StagePre-Construction
1 comment
Sorrento
Sorrento

Excellent

The reviewer stated that an incentive was offered for this review


Balaji

BalajiGreater Melbourne (Inner), VIC

  • Verified customer

Wonderful experience very professional

published

I started off with Carlisle as a inter state costumer. Their online tools and options are really helpful in building your dream home

The colour selection appointment was real enjoyable and lots of selection to make from overall a great experience and strongly recommend Carlisle as a builder for your dream home.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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The reviewer stated that an incentive was offered for this review


  • Verified customer

Horrible, Shame on Carlisle. Losing the brand value due to some of the supervisors

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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Vin

VinGreater Melbourne (Metropolitan), VIC

  • Verified customer

So far... so good...

published

So far we have had a great experience with Carlisle homes, firstly with our sales consultant and then with the design consultant and electrical design consultants our Colour selection appointment. We decided to commit with Carlisle homes because we liked their display homes, and customer outcome based sales process and design process.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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The reviewer stated that an incentive was offered for this review

Sweta Nasit

Sweta NasitGreater Melbourne (Metropolitan), VIC

  • Verified customer

Tender appointment

published

We have not started our build yet, however the experience with tender appointment person was amazing. She ensured that each line item was correct and is as per our request. We had some confusion regarding some of the things that we had chosen, she ensured that we look at the studio again before signing our tender documents. She ensured that everything we requested was captured in the document that was missed in the previous appointments.

Customer Service
Transparency
Build StagePre-Construction

The reviewer stated that an incentive was offered for this review


  • Verified customer

Great Experience!

published

Our build was very well managed, status update weekly and very clear communication.
Upon close inspection, the results have been amazing and very professional. Workmanship was second to none.
We are currently in the last stretch of our build and so far there hasn't been any issues to report of.
For the final cost, it was all documented accurately and there wasn't any hidden or surprise charges so to speak of.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateMarch 2020
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The reviewer stated that an incentive was offered for this review


Edgewood23

Edgewood23Greater Melbourne (Outer), VIC

  • Verified customer

So Far, Awesome

published

We have not built yet, but the service has been nothing but Professional. [names removed] were wonderful to deal with and surpassed our expectations. We would definitely look at our next property with this Company. We would also recommend anyone we know to do the same. Well done Carlisle Homes!!

Customer Service
Transparency
Build StagePre-Construction

The reviewer stated that an incentive was offered for this review


Adam

AdamGreater Melbourne (Metropolitan), VIC

  • Verified customer

Helpful, quick and easy

published

The appointment for colour selection went well today .. very helpful staff and professional.. she has gave us a good advise and show us a clear instructions step by step that help us to make clear choice and simple ..

As a new client I would recommend anyone who want a new home to go through a professional like Carlisle home to help to guy you to build a dream home you always want .. it would make life a lot easier then go through your own.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
Construction End DateNovember 2020
See all answers

The reviewer stated that an incentive was offered for this review


Hari

Hari

  • 2 reviews
  • Verified customer

Carlisle team is brilliant

published

My dealings with every Carlisle staff member so far has been flawless. They have been nothing short of brilliant to deal with Starting from [name removed], [name removed] and [name removed].

[name removed], the salesperson was always available to take my calls (most of them after hours) and answer my questions. He also returned calls promptly when he missed.
[name removed] picked up her side of the work promptly to organize the contract for me.
[name removed] welcomed my business and made me feel valued as a customer.

I am excited and looking forward to the end result. I would not hesitate in recommending Carlisle to anyone.

Customer Service
Transparency
Build StagePre-Construction

The reviewer stated that an incentive was offered for this review

Om Namah s.

Om Namah s.Greater Melbourne (Outer), VIC

  • Verified customer

Our first home build process

published

We just finished our tender appointment with [name removed] and it was amazing. From the moment we step in, she made us feel so happy with step by step explanation of our build process. We felt so comfortable from start to finish. She helped us like an expert friend who is always there to answer any questions we had and provide guidance on each step of our new home building process. Until now, we are very happy with Carlisle home team and hope the same in the whole construction phase. Thanks a lot.

Customer Service
Transparency
Build StagePre-Construction
Liam B.

Liam B.Greater Melbourne (Outer), VIC

  • Verified customer

Start of our dream home journey!!!

published

Currently just got through the colour selection stage! It has been fantastic working with Carlisle so far, the customer service has been amazing and the ease of making selections has been perfect! We know this is only the first step, with carlisle in our corner we look forward to the journey ahead :)

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review


Sam

SamGreater Melbourne (Outer), VIC

  • Verified customer

Been a good experience this far....and now to the next.

published
Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
See all answers
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review


Latha

LathaGreater Melbourne (Metropolitan), VIC

  • Verified customer

Color selection was conducted professionaly with valuable input thoughout the process by our consultant

published

This was the second key point of contact with Carlisle following the sales consultation. We were very pleased with the responsiveness and cooperation from the team through out the process till date. Both the sales process in achieving the design we wanted and the color browse process to achieve the desired finish was handled efficiently and courteously.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review


Devaraj

DevarajGreater Melbourne (Outer), VIC

  • Verified customer

very Good service

published

I was really happy with the product inclusions and promotions provided . they have a very wide range of selection/choices and consultant was helpful in giving us advice which helped us. So i recommended my daughter and son to build with Carlisle. i did not have any issues pre,post or during the construction.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2019
See all answers
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review


  • Verified customer

Dream homes exist at Carlisle Homes

published

Being a first home buyer, building a new home can be very nerve wrecking. Carlisle home has made sure of making us comfortable at every step and supported us all through the process. I had my colour selection appointment and I was really nervous because I was afraid to make a wrong choice but friendly staff at Carlisle Homes really helped me making the right choice and they were really engaged into the process as they were building their own house. I am really happy with the service provided at my colour selection appointment and I am really excited to see the final results of our team efforts in few months.

Exciting times! Happy times!

From
smiling Carlisle Homes client

Customer Service
Transparency
Flooring
Build StagePre-Construction
See all answers
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review


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Questions & Answers

Merben T.

Merben T.asked

I know I can get done cheaper if I have done outside but I want to know, does Carlisle Homes do exposed aggregated driveways and fencing?

2 answers
Prem and Mae
Prem and Mae

Hi, as far as I know they don’t do your fencing and driveway, you can choose your own party to do it for you. Thanks

Carlisle Homes
Carlisle M.Carlisle Homes

Hi Merben T.

Unfortunately we do not offer driveways and fencing as part of our service.
We can assist you with information and support when the time comes. Please feel free to raise this topic with your Client Liaison Executive.

Kind regards,
Carlisle Management


Ron s

Ron sasked

Hi
In t-range cottesloe36 ,can we have evporate cooling ducted on ground floor aswell

No answers

Roya H.

Roya H.asked

I don't know Why Carlisle does not fulfill timber flooring for the first floor of double story homes since we suffer from allergy Want to know what is Carlisle solution for us

2 answers
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Roya H.,

You’re correct in saying that we don’t offer timber flooring to second storeys however, this is something that you can look at doing after settlement.

To find out more, we recommend you speak with your CLE directly who can go through this with you further.

Kind regards,

Carlisle Management

Shubham Aggarwal
Shubham Aggarwal

Dear team carlisle i have the same concerns and thats the only thing holding me back to build with carlisle


Get an answer from our members and Carlisle Homes representatives

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