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Carlisle Homes

Happy Customer!

Currently we are at frame stage. Pretty satisfied with the whole process till now. They are very quick in completing work. Our slab pour was on 14/08/2019 and we could get to see our property on 17/08/2019 and frame was already up! I had little concern about not getting enough slab curing time though. We have also engaged a private inspector for each stage and they are overall satisfied with Carlisle's work as far.

Customer Service
Timeliness
Build StageMid-Construction

Amazing customer service

I am very happy with my quote it was way under what I expected. The customer service was amazing I am very happy to build with Carlisle homes love it

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePre-Construction
Construction End DateSeptember 2020

Great Experience!

We just finished our colour selection for our new home with [name removed] from Carlisle. The process was exciting and easy as [name removed] was friendly and very helpful. Our colour selection went smoothly and timely.

Customer Service
Build StagePre-Construction
1 comment
Hi Lauren, Thank you for sharing how wonderful your experience was when making the selections for your new home. We are sure you have made some beautiful choices and we are looking forward to the construction of your new home commencing! Lauren, thanks again for your review and we wish you all the very best for the remaining stages of your journey. Kind regards, Carlisle Management

This is fantastic

In order to manage the construction work, I need to choose the most prestigious construction contractor.we found their sales team were very helpful and friendly. I am very pleased with what I signed with the company.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePre-Construction
Construction End DateAugust 2020
1 comment
Hi Tony, Firstly, we too are so pleased and honoured that you chose to build with us! We are sure that all our team will work hard to ensure that you have a wonderful experience and you will be thrilled with your beautiful new home. Thanks for your review Tony – we really do appreciate it! Kind regards, Carlisle Management

Perfect

So far, going really well, everything is as expected by us. We are really happy with progress at the moment and the communication has been constant with great customer service.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StageMid-Construction
1 comment
Hi Mikh, Thank you for your great review! We are so pleased to read that you are enjoying your experience and that our team are providing you with great customer service. Mikh, thanks again and we hope you continue to enjoy your experience. Kind regards, Carlisle Management

Great experience!

We just finished our colour selection for our new house and experience through the process was exciting and easy because the sales team were friendly, helpful and thorough in their field.

Customer Service
Electrical & Lighting
Flooring
Build StagePre-Construction
1 comment
Hi Zeeta Andrew, Thank you so much for your review! It’s wonderful to read that our team are providing you with such great service so far and we are sure that this will continue throughout each of your upcoming stages. Thanks again Zeeta Andrew and we wish you all the very best for the rest of your journey. Kind regards, Carlisle Management

Great Pleasant Experience so far

We are currently in build process and are absolutely happy with the process so far, specially the frequency and quality of updates from our CLE. The processes are well defined and transparent.

Customer Service
Timeliness
Transparency
Build StagePre-Construction
1 comment
Hi Abhi29, Thank you for you sharing your ‘great, pleasant experience.’ We are so pleased that you are being kept well informed throughout your journey and we are confident that you will be thrilled with your beautiful new home. Thanks again Abhi29 – we really appreciate it! Kind regards, Carlisle Management

Pleasant experience with Carlisle Homes

We just finished our colour selection for our new house. So far our experience with Carlisle is excellent.
From start, we found their sales team were very helpful and friendly . They understood our need for an investment property. When we went through their display houses, we were clearly advised what would be included in the package, this made us feel very comfortable as we knew what we'd be getting for our new house.
The day for colour selection was very pleasant. We made mistake for our colour selection date,our Client Liaison Executive was great and helped us re-organise time for the day. When we finally got in the show room, it was 2 hours late. Our colour consultant was very patient and professional. She was very easy going and very proficient with the colour selection process. Our colour selection went smoothly and timely.

Very happy with Carlisle and we wish our previous house was built by Carlisle.

Customer Service
Timeliness
Transparency
Build StagePre-Construction
1 comment
Hi Janice, Thank you so much for your wonderful review and sharing how great your experience has been so far. It’s fantastic to read that from the very start of your journey with our Sales team, right through to your recent experience with your CLE and our Spectra team, you have been receiving high level customer service which we are certain will continue throughout each stage of your journey. Janice, thanks again for your review and we look forward to building you your beautiful new home. Kind regards, Carlisle Management

Our house is perfect, love it thank you Carlisle homes

Our overall experience with Carlisle was amazing, we are very well satisfied with their service. It has been nearly a year I got my keys. We love our house. Every bit of my house experience we enjoyed and enjoying. My whole family and friends always have very good complements about our house. And if we talk about Carlisle home all the staff was amazing, Very helpful. I am going to built another home and I want only Carlisle home.love it.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateSeptember 2018
2 comments
Hi Jaspreet Kaur, Congratulations on being in your beautiful new home for nearly 1 year. We are so pleased that you are thoroughly enjoying it and are proud of what you have accomplished. We thank you for choosing us for this build and would be honoured to build for you again. Regards, Carlisle ManagementThank you so much

Easy, Smooth and Efficient.

Cant believe how Easy the whole process was from Start to finish. Easyliving promises exactly what it delivers. My land was almost titled and received the contract within 4 weeks of deposit. Started building 2 months after titles (promised 3 months) and build took 4 months from site start to settlement... Blown away on how quick everything was along with the quality and being an Investor it was perfect for me.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateJune 2019
1 comment
Hi Mattspies, We are so happy to read that you enjoyed a very efficient process with us. This is certainly very important for all builds- especially investment properties like yours. Thank you for your kind review and rating. We really appreciate it. Regards, Carlisle Management

Great builders with excellent customer service

Our build so far has been managed very well, our sales person [name removed] at harpley was excellent very informative and made the first process sales quote very easy. [name removed] our first liaison was fantastic when we selected colours and always followed up all emails promptly. [name removed] our new liaison has been great very helpfull, prompt replies to emails or calls and had made the pre building stage very easy.

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
1 comment
Hi Chelle belle murphy We absolutely love your review title "Great builders with excellent customer service". It seems as though you have enjoyed a smooth journey with us. We couldn't be more thrilled. Regards, Carlisle Management

So far so good

We have just signed up to build our new home and the sales consultants at Kaduna Park estate were really great. The process to build our easy living home is streamlined and the communication from the staff is really good.

Customer Service
Timeliness
Transparency
Build StagePre-Construction
1 comment
Hi Depi, We are so happy that you have enjoyed the sales process and our team at Kaduna Park have taken wonderful care of you. We look forward to extending the same high level of service to you as you progress further along the journey. Regards, Carlisle Management

Great Service

It's very happy journey from the beginning to end with Chalisle Homes. They guided me through the whole process with excellent service. I have no hesitation in recommending them to anyone looking to build a new home.

Customer Service
Site Admin
Timeliness
Transparency
Build StagePost-Construction
1 comment
Hi Jung Teck J. Thank you for your recommendation. We really do love hearing from our valued clients. We would like to wish you many wonderful years in your Carlisle Home. Thank you for choosing to build with us. Regards, Carlisle Management

Friendly and great service.

From the moment I walked into carlise homes I felt at ease the staff were very friendly and Helpful. They guided me through the whole process with excellent service. I have no hesitation in recommending them to anyone looking to build a new home.

Customer Service
Transparency
Build StagePre-Construction
Construction End DateMarch 2020
1 comment
Hi Narelle Dixon, We are so thrilled to read that our staff made you feel totally at ease. What a great compliment to receive. We will be sure to pass along your lovely comments to the team who have specifically worked with you. Kind regards, Carlisle Management

Professional experience

Our experience with Carlisle Home is very professional & happy journey. From the selection of right house plan [name removed], account coordination ) [name removed] color selection [name removed] & specially site supervision [name removed] did a fantastic job in a very customer centric manner. Also very special thanks to [names removed] for open communication & listening for our requirements which is resulted enjoying our homely feeling now everyday for having exactly what we expected for our budget.

Also, allowing customers to have free access to color browse in a several visits, made a huge difference for us to select right things for our budget. We are pretty sure Carlisle is gaining remarkable competitive advantage as no once in the market offer the same.

We are so delighted about your customer service from beginning to one month after living in the new house. We expect the same level of after sales service from you in future.

Well done Carlisle & no hesitant to recommend anyone to go with Carlise for their dream home reality.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateJuly 2019
1 comment
Hi AmaNisha, What an incredible review. Thank you so very much for your detailed comments and for your very kind rating. We wish you the very best of luck for the future. Regards, Carlisle Management

Very Happy with the speed and quality of this build

We just received the keys to our house and we are very happy with the quality and we are amazed how quickly everything was done. We were happy with all of the people we dealt with through the build, David and Nadine at sales, Kate our administrator and Steve our site manager. I would recommend them. Project no J1012434

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateAugust 2019
1 comment
Hi Jen Z, Congratulation on collecting the keys to your brand new home! What a wonderful time for you. We are so happy to read that our staff provided a high level of service and the quality of your home has met your expectations. Kind regards, Carlisle Management

Excellent Service

We received a excellent service from day one to end of building process. We are happy with the house plan and the inclusion provided by carlisle. Our CLE were very helpful and she provide excellent follow up during all the stages of the building time.I strongly recommend carlisle homes

Customer Service
Site Admin
Timeliness
Structural Integrity
Electrical & Lighting
Transparency
Build StagePost-Construction
Construction End DateFebruary 2019

Poor construction quality

Due to a tree on my nature strip Carlisle believes the cracking in my house has nothing to do with them even though the tree is noted on pre building plans and their supervisor admitted that more support piers should have been used and would have alleviated the problem,so much for warranties.

Structural Integrity
Build StagePost-Construction
Construction End DateMarch 2010
1 comment
Hi Paul Cogswell, Our Warranty Team have been in communication with you regarding this concern. They will continue working directly with you. We understand that our Customer Care Manager has also attempted to reach out to you directly. Regards, Carlisle Management

Excellent service. Helpful and well trained staff.

Colour selection appointment was great.
Very helpful and well trained staff.
The service provided by the staff mem was excellent. Really great help and advice to choose the product and color for interior and exterior.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Hi Colour Selection, Thank you for sharing how wonderful your experience was with our Spectra team. Our team will really appreciate your kind words and we are so happy that they guided you through the process of making your selections. Thanks again Colour Selection and we are sure that you will continue to enjoy the future stages of your journey. Kind regards, Carlisle Management

Very smooth process

It was a smooth process for building my investment property. Easy living package offers what any investor can think of, quick turnaround time. End to end process right from sales, customer representative and site supervisor were so professional and the service offered was really beyond expectations with timely updates

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateAugust 2019
1 comment
Hi Apoorv, Thank you for sharing how your process was with our Easy Living team and we are honoured that you chose to build your investment property with us. All of our team will be so happy to know that they all played a part in your wonderful experience and we’re pleased you found our process to be smooth and timely. Apoorv thank you again and we would love to have the opportunity to build for you again in the future. Kind regards, Carlisle Management

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Questions & Answers

just found out the Concrete Pavement away from the weephole is less than 75mm due to the site foundation concrete exceed the brick a lot, if just leave as it is, then my pavement concrete will have crack for sure after a while, so my landscaper used more concrete to cover it up and avoiding cracking on the pavement. Just wondering would that affect builder warranty?
1 answer
Hi LIN, Thank you for your question. We understand that our Warranty Manager has made contact with you to clarify this item. Kind regards, Carlisle Management

Hi, I'm struggling to get active correspondence from Carlisle Homes representatives and a resolve on the matter relating to improper installation of the drainage pipe on our evaporative cooler; instead of running the pipe all the way to the gutter, the installers simply made incisions into a piece of pipe and created a spreader which now makes the corrosive water run down the roof tiles. It's been over 3 months since I made the initial enquiry and I keep having to chase this matter up and yet it's not resolved properly. The current response was that it could not have been done because it would block the flow of water. Seriously? This is just obsurd and I'm the only house in the entire neighbourhood to not have the pipe run into gutter; even though manufacturer/build guidelines say otherwise and the roof/gutter system is build the same way and to developer/council guidelines like others! Furthermore, apparently there was a report, which I asked for, but yet to receive. I'm very disappointed in how my situation has been treated. Given that it's post hand-over it makes me wonder wether this is another case of "we got your money, now we move on". Please advise and provide a fix/resolve to my issue. Regards, Carlisle Homes Customer.
1 answer
Hi Arek007, We are sorry to hear that your concern has not been resolved in a timely manner. We can confirm that we have escalated this through to our Warranty Team and we will ensure that contact is made directly with you today to discuss this item. Regards, Carlisle Management

Hi would like to know if we can choose a full mirrored splashback for the kitchen without putting a window. Thank you.
2 answers
Hi Nat J, Thank you for your question. We would encourage you to raise this with one of our Sales Consultants for specific advice, however generally we do allow mirrors. The maximum length however that we can provide is 3.2m. Generally there is a window on the same wall to reduce the length of the mirror. We do have this set up in some of our display homes. Regards, Carlisle ManagementThank you for your reply.

Details

Carlisle Homes
CategoryHome Builders
Contact Number 13 27 67
Address2 Nexus Court, Mulgrave Victoria 3170, Australia
Email Address newbuild@carlislehomes.com.au
24-Hour Phone Contact No
Online Live Chat No
Types of Homes AvailableOne-Storey and Two-Storey
Major Defects Warranty25 years
Knockdown & RebuildYes
Build AreasMelbourne South-East, North, West, and Geelong

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