Great customser service
I took out a home loan with this lot a while back and they were a breeze to deal with compared to fuss of doing my owner occupier with another mob, just make sure you had your docs on hand to make it smooth and quick
responsbile, moral and ethical lending????
I would like to know does bendigo bank have in place protection for the aged care? what are their responsbilities, ethical and moral obligations to allow a 80 year old aged care pensioner to have his home used as security for a company using his home as a security for their own benefit over a 30 year term? What are the loans of this type used for? especially when given to a company? That would make that person 120years old by the time the loan matures. What are their lending responsbilities to consider that this would be good lending practices?
Be aware of fine print they have hidden fees that they're able to change on a whim. l have fees for absolutely nothing that I've questioned/queried/challenged all to no avail, just get the run around blah'd blah blah. News flash Bendigo bank building a new home and you can go jump!
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Very friendly staff and suroundings.
I am very happy to be with this bank, but in my experience, a few alterations could be made to improve the service.
I havn't been with the bank for very long, but so far, everything has been successful and all the staff have welcomed me and assisted me alot.
Can be quite time-consuming depending on the staff.
Had a loan for 4 years. (Only kept it that long to avoid excessive discharge fees)They made heaps of mistakes with amount of interest charged and fees. There are better Banks.
Products read ok, some rates are competitive.
The staff and management are from some 50's time warp. Hopeless at dealing with anything out of the ordinary. Most staff do not seem to know the products.
I spent some time hunting around for a more customer-focussed bank, and one that didn't force me to spend ages in a phone queue while an automated voice told me that they 'valued my custom'. Yeah, right. Tried visiting a few branches of a couple of the final picks, as well as contacting them and seeing what the response was. From Bendigo, it was a very fast response and by an individual, real person! Who actually sounded as though she was listening and paying attention. This feels like returning to the good bits about having a local bank -...someone who knows you and someone you can ask when you need info/something done etc. I'm happy - was recommended to this bank by a friend who'd switched to them, and I'm very glad she did. Would happily recommend them to anyone else. Very customer-focussed, as well as focus on community. Swapped to this bank recently for my business and personal, after finally getting tired of the lack of customer focus by one of the Big Four. This is the first time in literally years that I get to talk to individual people who actually know me, and who will do things/fix things for me. And after 2 months, I'm paying less in fees (and getting wayyyy more on interest) on my business account than I was before. Great website for online banking. Not much at this point.
A terrific bank, but be aware that its interest rates on home loans are not quite as competitive as they should be. Its ATM network has become bigger but its branch network in Australia's capital city CBDs requires immediate improvement.
Community-focussed. Growing ATM network. Pretty consistent service at its Australian branches.
The bank lacks a presence in central Sydney and only has a single branch in Melbourne's CBD which is very poor. It also focuses too much on 'saving the environment' when it shoudl focus on lowering the interest rates it charges borrowers a little more.
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