Better Life Mobile

Better Life Mobile

Better Life Mobile
3.8

6 reviews

PositivevsNegative
67% · 42 · 33%

Plan Type
  • Pre-Paid Sim Only
  • Post-Paid Sim Only
Value for Money
3.6
Customer Service
3.4
Local Reception
4.0
Transparency
4.3
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Reviews

6 reviews
Anthea N.
Anthea N.2 posts
 

Refreshingly good

I’ve been with BLM on and off for years. Just today I was reminded why I connected with them in the first place. I mean, they were recommended but these days that means little. My own experience counts. My own experience with them continues to be my motivation. They are a lovely team of people who are not scared to add a personal touch and converse intelligently with their customers. Thank you. Show details
Pointer
Pointer3 posts
 

Arrogant telco

Been with them a few years.
They seem to have issues with keeping account of one's CC details.
Gave it to them twice and they did it again.
Had to repeat my details several times.
When you confront them about it they get annoyed and don't seem to know what happened.
Poor accountability.
And then they rudely argue the point with you when you get frustrated.
Last year-- they also charged me twice in one month.
Another mistake!
Clean up your act....better life mobile !
No customer service on weekends either.
There are better ones around than this mob.
Value for Money
Customer Service
Local Reception
Transparency
Katie Macston
Katie MacstonVictoria
 

This is a great telco

I bought the seniors plan for my Mum - who has superfast wifi at home and didn't need the data. The service was great, the porting over was easy and it is amazing value for money. Would highly recommend! Show details
Toppy
ToppyMurray Region, NSW5 posts
 

SERVICE IS LOUSY

Been with this organization for many years it has gone from having great service to now nearly hopeless its a case of getting bigger does not equate to better service. I think I'll have to find another provider. Show details
Value for Money
Customer Service
Local Reception
Matthew R
Matthew RGoulburn Valley, VIC19 posts
 

Amazing

Better life is the best telco in Australia great plans perfect customer service all they need is data banking has the best network never had any drop outs amazing not one problem  Show details
Katherine
KatherineGoulburn Valley, VIC8 posts
  Verified

Excellent service! 100% Australian customer service team, highly recommend

Excellent customer service. Very reliable mobile phone service at a great price (uses Telstra network). They increase data allowances automatically for no extra cost. 100% Australian customer service. I'm very happy with them and highly recommend.

Questions & Answers

Marty
Marty

Hello. We moved our phone mobile plans from Telstra to Better Life Mobile thinking that we could make WiFi calls using our Starlink connection when we were travelling. Wrong. We have been unable to do this as Better Life Mobile Sim does not support Wifi calls. This has caused us much heartache on our current trip to Cape York as we have been unable to call our grand kids. Could we please have a response about how we can at least reset one of our services to Telstra and get a refund. We are retired and have very limited income. Our review is yet to be left. It will depend on your responses.

Details

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