Think Twice before you buy - after sales service non existent - Rated a one as no negative stars available!
Bought Two King Singles less than four years ago, paid nearly $6K. Novelty of the massaging and adjusting wore off after a year or two. No longer using any of the adjustable features. Black rubber on underside of both remotes has perished and very sticky to hold. Wife won’t use hers as too disgusting to hold. Spoke with the 2ic and was told it must be my fault, maybe I spilt liquid on them or my house is a problem because I told her it is not uncommon for plastic handles of screw drivers, or umbrellas, or saucepans etc. to perish if plastic is...of inferior quality. She assured me it had never been an issue in her ten plus years being there, I was the first to complain and therefore had to be of my doing and directed me to their website to purchase two more. Showed zero compassion as warranty had expired. I would be interested to hear from any other users on the condition of their remotes if over four years old.
Purchased in November 2016.
- Verified purchase
Had this bed for three years and cannot sleep in it .Most nights I have to go into next room to sleep; my husband is light In weight he has no problem sleeping in it .It has to be the hottest bed I have ever slept in as well summer is unbearable.Was a waste off our money.very uncomfortable to sleep in.
Purchased in October 2018 for A$5.50.
- Verified purchase
It is best bed
I had a onerey bed I was waking up every two hours not getting no sleep and I have back issues and I was sweting every night when I bought my new adjustable bed I'm sleeping from 8pm to 9am next day I like the zero gravity position and the massage watching TV i put head peace up with out heap of pillows now I'm waking up each day better no swetting it's doing my back better and the matres so comfortable adjustable massage bed i recommend at any time
Purchased in April 2020 at better living Australia for A$4,800.00.
Be Certain before you buy
Very uncomfortable mattress, massively restricts movement. Exasperated my wife’s and my lower back pain. No trial period, unable to return due to their policy, despite it not doing as advertised.
Purchased in March 2020.
Best bed ever
We purchased 2 king single beds in November 2019. Our old bed was removed by better living Australia and the new ones installed in no time. Previously we slept in separate rooms because hubby snores like thunder. We now sleep in the same room thanks to these great beds. Absolutely no snoring. We read a lot so the elevation of the head end is great. Love the massage. The beds are heaps better than we could possibly have imagined. Staff are great to deal with. Would most certainly recommend better living Australia if looking for a great adjustable bed.
Purchased in November 2019.
Best sleep ever
Had our beds delivered Monday and what a difference they have made to our lives, waking up fresh and positive is impacting our lives and business in a great way. The knowledge of the product from the salesman Romi is phenomenal. Wish I bought these beds years ago. It’s so good we bought one for our 6 year old son which he is also sleeping better and his study has picked up at school. Best part is I’m not snoring and my wife is very happy!
Purchased in February 2020 at Seymour expo .
So so impressed !
I was really nervous about buying this bed as it was a sight unseen purchase (who buys a bed without lying on it??) I bought it direct from the company in QLD and its not a small investment so it was a huge risk. To add to that Ive had a Tempur mattress that has literally been the best Ive ever slept on. My husband really didnt want to part with it, but I wanted a bigger bed and an electric bed as I sit up in bed a lot propped up on pillows, as well as elevating my legs with another pillow. My parents have seicoup electric bed and rave about it...but I dont like their mattress. Our California king arrived today and the delivery guys were fabulous. Efficient, helpful, polite. Excellent customer service. Ive already had a nap on it today as Im 8months pregnant, so it couldnt arrive at a better time. It absolutely rivals my old favourite the Tempur, the underbed lights are great and the USB means one less power point needed. Very happy I took the risk. Very very impressed all round.
Purchased in December 2019.
Best bed I have ever owned or slept in
I was excited to get bed and was happy when the delivery and installation was so easy. I found it very different sleeping on my back but once I found the right position for me with my head elevated and my feet up it was very comfortable. It still took around a week to get used to. My partner uses his side flat still sometimes.
Now I love it and realise that I thought I was getting good sleep before but now I have a GREAT sleep. I have no medical conditions ( occasional pins and needles )and just bought the bed for comfort.
I am in my 50s and have the bed that will change with my changing body needs as I get older.
Thank you for making an outstanding bed Better Living !
Purchased in September 2019.
Best bed I have ever slept in
I recently purchased a split king adjustable electric bed from Better Living. My husband and I are really enjoying the super comfortable mattress, the remote controls which have many options, and the USB ports on each side of the bed. Pre sale I found Suzy extremely helpful in answering all the queries I had while deciding if an electric bed was right for our needs. My husband is the fussiest critic with mattresses and tells me that it is the best bed he has ever slept in. The entire process was a delight and I would wholeheartedly recommend the service and product.
Purchased in September 2019.
I recommend my bed to anyone and everything who will listen! 10/10
First off I have to say, I love my bed. It is one of the best decisions I’ve made. My husband and I were in desperate need of a new bed but weren’t sure what to get. We were recommended to try out a Better Living adjustable bed. After giving it a try and playing around with the features we decided to jump in and purchase one and we are so glad we did! I rave about my bed to everyone! Anyone who comes over I tell them they must try it out. I get some of the best sleep I have ever had and am now spoilt because having to sleep anywhere else now ju...st doesn’t meet my expectations anymore. The little extra touches like USB ports and a light underneath just take it to the next level. The service was impeccable and the staff were so helpful and friendly. Anyone thinking about trying one, just bite the bullet and do it! You won’t look back!
Purchased in December 2018.
Fabulous bed, fabulous buy.
I received my bed on 29/8/19,Nicholas & Nick installed it in no time, they were very nice, polite & efficient but then all of the staff, salesman, Rob, the delightful Young ladies who organized the delivery, Chanel & Shayley to Suzie lovely owner of the business all were a pleasure to deal with. The bed exceeded my expectations, even though I am in a lot of pain, when I get into bed I put the massager on and fall asleep within minutes. Another benefit, that was unexpected, I perspire profusely whilst asleep, in the morning my back and hair were...always wet as was my bed & pillow. Since sleeping in the new bed this has not happened, I bought the pillow that goes with the bed and in the morning it is dry and has been for the last 5 mornings, I’m over the moon, I really love my new bed and would recommend it to anyone, also the company, they are sensational.
Purchased in August 2019.
Great product, Pity about the service...
We love our adjustable bed....pity about the service. Decided to order another set of mattresses. Well after many unanswered emails, messages and phone calls, we finally ordered and paid for our new mattresses to be delivered the following week....the next week comes and goes and again, after many unanswered messages, emails and phone calls, I ended up contacting the courier company direct, only to be told they had just received the package that morning (one week after ordering) and it would be another 7-8 working days before delivery....which adds another 2 weeks onto our order, which should have been delivered in one!!! Still waiting.....
Best decision we’ve made.
This bed makes life so easy. Simple to operate independently of each other while meeting our individual needs. A breeze to make and vacuum around. Love the USB ports for charging our phones/laptops. Invaluable asset after surgery. Gives so many options to ensure a good nights sleep.
Purchased in June 2017 at Farm Fest Charlton Queensland for A$4,900.00.
Great love Good health fund rebate was a bonus.
Have had no issues. Love this bed. Great post operative easy to get in and out. Also independent to partner. No disrdisruption. Have back problems and definitely relieves the tension on lower back.
Purchased in April 2016.
Queen size (2 beds together make the queen) with each side adjustable for individual needs
Do not notice that it is actually two beds. They go so well together. Upper part of bed adjusts for reading, or great if have cold symptoms and want head end propped up. Feet end raises very smoothly also. I like to use it for circulation benefits. My husband likes using the massage function. It is great that we can choose individually. There is no sleep disturbance from partner moving at night. I sleep comfortably on back or side. My husband has back problems and finds the bed very comfortable. We love this bed and wouldn't like to live without it.
Purchased in July 2018.
Repeat satisfied customer
We've been using these bed for almost three of years now, My wife and I visited the Melbourne Home Show just to buy another 2 single beds for our boys to use. And Suzy the manager even gave us a good deal.
Purchased in May 2016 for A$1.00.
Love my bed!!
I fall asleep with the massage on each night. It’s very relaxing. I don’t really have any health issues, however I wake now with a few less aches and pains. The company itself were very helpful from start to finish. I would recommend Better Living to anyone considering an adjustable bed.
Purchased in September 2017.
Questions & Answers
Please let me know the construction materials of the mattress and does it include polyurethane?...My preference is Latex...cheers G
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