Appallingly hard mattress and franchisee says she can not afford to swap it
paid nearly 6k For double bed and after nearly four weeks found latex mattress too hard. Rang Carol to exchange and got relentlesss reasons why she did not want to do that. She even told me to spend more money and buy a mattress topper!! I told her I was just doing what the guarantee said we could do and she gave me a tirade of how much it would cost her to swap mattress and what would she do with the used mattress? I said then don,t put the guarantee up. she became angry when I said we did not want to put up with the hard bed and then to...ld me all her other mattresses were harder. she then hung up on me. Do not buy off this company. When I said I would be lodging a complaint she texted me that she would swap it if I paid another $200!! Absolutely the worst customer service I have ever encountered. And the bed is very uncomfortable!!
Purchased in September 2020 for $5,800.00.
Extraordinary product and customer service
Suffering with a bad back I contacted multiple places to enquire about Electric beds. After contacting Sleep Electric and discussing my needs I decided to test their beds. Carol recommended a bed to suit me. Beds were brought down to me in a mobile van for trial. Immediately I felt very comfortable on the one Carol suggested for me. I ordered the bed straight away and Within 2 weeks it arrived. This solid queen bed is just incredible. Full remote control for massage and changing mattress positions including zero gravity. All steel frame shows...the quality. The massager is amazing and super quiet helping you to relax. I Highly recommend the prestige bed. Carol and her team are fabulous to deal with, very help and provide options that suit you. You don't know comfort till you sleep in a Sleep Electric bed.
Purchased in September 2020 at Sleep Electric NSW.
Great Bed ,
The boys from sleep electric installed the bed into my bed frame,they did an excellent job.
I replaced my Queen size bed with a King size bed with a latex mattress, I now have the best sleep in a long time. Very satisfied and happy with the Bed and service.
Purchased in October 2020 at Sleep Electric.
Great Team Excellent Bed
We needed a bed to assist with loss of mobility due to MS and purchased a long king single and half queen. Carol was extremely helpful and caring with her advice and knowledge of all aspects of the bed selection including as well measuring of the room and ensuring the height and space requirements all worked perfectly for us. Nothing was too much trouble. The delivery and installation guys were on time, quick and efficient and made sure we understood everything before they left. Both beds are very comfortable and the adjustable features certainly make life a lot easier, particularly the high low.
This is a great family business that we would happily recommend.
Purchased in January 2020.
Fantastic bed, plenty of options
We dealt with Chase and Gavin in Eagleby for our bed purchase and have been very impressed with both the door to door demonstration service and subsequent delivery and installation. Happy to recommend.
Purchased in June 2020.
I love my bed, everyone should have one like mine!!
Having spent a total of 5 and a half weeks in hospital and then a rehab hospital from a degenerative spine, (lumber) arthritis, and some nerve impingement I decided the only sort of bed I needed to get which helped in my recovery in hospital was a bed that gave support and put me into a Zero Gravity Position to alleviate the compression forces of pressure on my spine. I did some research and decided to buy a single bed from Carol at Sleep Electric with a memory foam mattress. Carol brought the truck with beds to try out to my home. As my ba...ck was going backwards sleeping on my usual bed Carol urgently delivered the bed to me. Mitchell and Keiran did the delivery and they were very caring lovely guys. Installation was quick and efficient. I was reassured that if ever there was a problem, they are only a phone call away. I love this bed, the mattress is very comfortable and when I wake up I am not bent over in pain. I love this bed. My thanks to Carol and the team. Everyone should have one of these beds!!
Purchased in May 2020 for $2,222.00.
Amazing service from beginning to end. Carol and the team took such good care to ensure we got exactly what mum needed. The delivery team were amazing as well. Delivery and installation went smoothly.
Purchased in April 2020.
- Verified purchase
Love my bed
Love my new bed! Thank you for being such a great company to buy from. The service, delivery and the price were all amazing! Your understanding of the product and the buyers needs surpass all other companies I researched.
Purchased in April 2020 at Sleep Electric.
- Verified purchase
Amazing product, incredible service
Some three years ago, I hurt my back badly. Since then, we have spent literally thousands of dollars trying to find a bed and/or mattress which could support my back and allow me to get a good night's sleep and be able to get out of bed in the morning without being bent double, to no avail. I had been sleeping in a recliner chair for 12 months as it was the only way i could get any sleep, but I would get up every morning and start the day in pain. I found Sleep Electric online and checked out their reviews. From the moment we spoke with Carol, ...I could see why the reviews were so good. We called on Christmas Eve and Carol said they would bring the beds here so that we could have a look and discuss the options (and try the products out) which bed/mattress would suit our needs. As promised, Carol arrived with the beds on Jan 16th and we were able to discuss, view and try out the beds to see which worked. We opted for the King (two king singles) with the spring mattress as we are not fans of memory foam. We also opted to have the massage feature. Our bed was delivered on the date (and at the exact time) promised. The two guys who delivered the bed could not have been more helpful. They arrived and set up our Sleep Electric Bed, explained how to use it, then took all the packing etc. away with them leaving us with no clean up to do at all. As I mentioned earlier, having purchased a number of ‘super/specialist’ mattresses, bases etc over the last few years, I was a little cynical as to whether this one would make a real difference to my back issues. From From the very first night sleeping in the Sleep Electric bed, I have slept for at least seven full hours each night and get out of the bed in the morning with no back pain. (None at all). It was the best purchase we have ever made. I would have absolutely no hesitation in recommending Sleep Electric to anybody who needed back support and incredible comfort in a bed. I cannot recommend Carol and her team highly enough. The whole process was just perfect and so is our new bed.
Purchased in January 2020 for $4,680.00.
Happy Mum with new electric bed and recliner
Thank you, Graham, Carol, Brad, Jackson and Ben.
From start to finish, it was an effortless order and delivery transaction. Fast and efficient, their service is second to none. Kept in constant contact when required. Could not fault if I tried to.
Mum is happy with her bed and chair.
Thank you again for my peace of mind.
Highly recommended to anyone wanting a good nights sleep
Purchased in December 2019.
Simply beautiful bed no need to look elsewhere
This is simply a beautiful bed. Ticks all the boxes and then some. Incredibly comfortable, prestige quality, best value - stunning. Staff and service are second to none. Seamless, incredible, brilliant.
Purchased in November 2019.
- Verified purchase
If you're looking for complete satisfaction in any way, don't bother looking elsewhere.
From start to finish this entire exercise in getting an electric bed was flawless. I have a 53 degree scoliosis and getting into and out of bed and finding a comfortable position meant many restless and painful nights. The mobile showroom saved travel and walking. The staff all delightful and the bed is just PERFECT.
Purchased in July 2019 at It was delivered following testing at my home address for $3,200.00.
Sleep Electric Sydney
I suffer from the late effects of polio. My electric bed arrived last Wednesday 26/06/19 from Sleep Electric Sydney. 2 young men arrived at the time I was advised that they would (how often does that happen...never!). Asked if I needed my previous bed taken apart and relocated (wow) this was not needed as I'd already had that done. They set up the bed, moved a large television out of that room out of the way, answered all my questions, were very respectful, kind and professional. This is no surprise as right from the start of me contacting this...company and speaking with Carol - the professionalism, kindness and care were apparent. Carol arranged for me to have a trial - they bought a truck to my place with beds in the back as well as a recliner which I could try. I ended up getting a 'double long' bed which is perfect for me - the 2nd night I slept 10 hours! I don't even know the brand name of the bed I got, it doesn't matter to me as I left it up to the very capable Carol and her team of experts. This is a wonderful company to deal with, I could not recommend them more highly. Kindest Regards Diane
Purchased in June 2019.
Great with service enquiries.
My older brother has been unwell with pneumonia so I searched long and hard for a suitable company to supply the right bed. I happened upon Eddie and Gavin. What a dream come true. Thanks lads.
Purchased in June 2019 for $2,600.00.
- Verified purchase
Pity there wasn't a 6 star rating
From start to finish dealing with Eddie has been an absolute delight, everything was clearly explained and what was promised was exactly what was delivered. The only snag with the whole experience was the complete confusion that the NDIS caused but Eddie got that sorted for us quick smart.
The bed itself has given me instant relief from my pressure sores and the first good nights sleep since my stroke and the bonus is that it seems to have cured the wife's snoring.
This bed is a true blessing and the service you receive from Eddie is the bonus.
- Verified purchase
Simply The Best Electric Bed Company
After I found Sleep Electric company website and read all the information I called and spoke to Gavin who was very informative on the product and he suggested too come to our house with his mobile display van. Upon arrival Gavin and Jenny explained the main workings of what the beds had to offer, my wife who I was purchasing the bed for as she has a severe back complaint we proceeded to try the beds out. After further discussion and adjustments to help alleviate my wife's pain which was successful we decided to purchase a King Single Prestige ...Hi Lo Bed and Cool Gel Mattress. As my wife had not slept well for some 6 months we were eager to get the bed asap. Jenny explained it would be within 5 days. Sure enough the bed arrived 4 days later and was installed ready for use. We are extremely pleased with our purchase and the service which was excellent and my wife is now able to adjust the bed to eliminate her pain enough that she can sleep through the night. We cannot thank Gavin and Jenny enough for their fabulous service and advice, a very easy process. Thank you!
Questions & Answers
Do they sell king hi lo (not split king)? Thank you
Thank you for your enquiry.
I personally cannot answer your question but if you phone Carol at Sleep Electric, she is very helpful and she sold me my bed which I love, Carol will be able to answer your questions.
Phone Carol on 0499 293 715. These beds are absolutely wonderful and very reasonably priced and the best quality. I did my research before I bought my bed.
Thank you so much for your helpful reply. I have looked at so many brands & this one seems to have so many positive recommendations.
Where do I purchase a king size split bed in Adelaide south Australia.
Dear Maurice, Unfortunately I cannot answer your question as to where you can purchase a king size split electric bed in Adelaide as I live in Sydney. Here is the name and phone number of the supplier that I purchased my bed from, I am sure she can help you. Company name is Sleep Electric, speak to Carol on 0499293715.
I recently purchased a queen size prestige bed (memory foam mattress). Cannot fault the salesman, the delivery and installation, etc., but .....the mattress is so hard, it is like a slab of concrete! Could it be possible that I've been delivered the wrong mattress???? I've put a 'mattress topper' on it, which provides a slightly better level of comfort, but really, it is so hard, that I wake up with pins and needles due to lack of circulation! Any tips? I went with this company, based on all of the 5 star reviews, surely I am not the only person, who finds the mattress comfort to be so bad????
I would definitely contact Eddie as there is a short term comfort guarantee, and talk about your options. I went with the pocket sprung mattress as I don't like the heat generated from memory foam, and perhaps this could be an option for you as my mattress is the most comfortable mattress I've ever slept on. Give Eddie a call and speak to him directly about your concerns
I bought the same bed as you but not the memory foam mattress. It was not comfortable for my rather oddly shaped back, so I chose the softer one. Carol Watman and Sleep Electric were just wonderful to deal with. I'm sure they will swap it if you explain the situation.
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