123 reviews
Reviews with attachments
- +3
So far so good! Good value for an adjustable bed frame – I've only had the adjustable bed for a few weeks but so far so good! I love that the bed came with adjustable leg heights and it's really great value when you can grab it on sale. The negatives I've found are: The metal bar at the end of the bed that holds the mattress on isn't quite sufficient & I have to shove the mattress back toward the wall… Read more
constantly. The sheets & mattress protector also come off a lot due to the movement of the mattress which is annoying for someone who's physically disabled like myself.
The instructions could have been a bit more detailed, especially given it's an electric adjustable bed & most people wouldn't have put one together before. It's definitely a two person job to assemble.
Had some issues with the hole/bolt alignment per photos but after swapping ends & a lot of incremental movements, we got it to align, although tight.
There was a small tear in the fabric from a combination of rough delivery handling & not enough protective packaging around the bed frame from Onebed. One rude delivery man dragged the 2 boxes on the ground into my ground level unit block over dirt & rocks, 50+ metres from the road with no trolley.
My young daughter was being put into an ambulance in the driveway just as he showed up. I apologised to him for blocked access but explained my daughter was in the ambulance. I asked if he wanted to use my trolley but said no.
He was swearing & complaining as he dragged the huge, heavy boxes & shoved them at me & I'm on crutches! Thank goodness I had a friend next to me to help, otherwise he would have injured me! (His behaviour is obviously not OneBed's fault. Given other negative comments on the delivery though, maybe Onebed should consider changing couriers?)
Overall, I'm satisfied with the product for the price, even with the few annoyances and small damage to the top fabric.
Great bed, Great price, But – I purchased double size bed as its always suite my need. My height is 164cm. Just press the zero gravity button on remote control, and 8" Onebed mattress didn't go well with the adjustable bed. Mattress quality and adjustable bed functions are great, no wonder. Double size mattress and bed has no problem at all when using on flat position or in… Read more · 1
position that didnt lift the foot part too high, but when set to zero gravity position on remote control, my feet hanging out of bed because foot part is too short and mattress not flexible enough for zero gravity position.
Hope single or queen size would work better as it has longer foot part. And if you dont have to lift the foot part very high then onebed mattress will work great too.
Also customer service is great, They help me fix my problem very well.
Its okay – Not super happy with the way it is delivered. Not Onebed fault of course. But it needs to be packaged better. Broken washer upon arrival. For the cost, I expect the product to arrive in perfect condition. the dimension listed does not mention any margin of error. it is 1870mm x 1360mm (for the double size) but mine was a tad wider which didn't… Read more
fit properly. I am unsure about the height dimension, I am sure if you ask they will let you know. Please make sure it fits, no return on adjustable bed. Don't make the same mistake as I did.
It works as intended. But not really usable for my case. But looking at the other reviews, majority seems to love it.
In-depth reviews
Best Value Adjustable bed – I bought a King size bed, the bedframe/mattress arrived within a week of purchase and left at front door. The frame came in two pieces and I could only just manage to get each piece into the bedroom. You do need 2 people to set it up. The support beam easy to install, the electrics are colour coded so you can't get it wrong. The legs come in 3… Read more · 1
sizes (S,M,L) as I am tall I combined all sizes together to get the correct height. Believe me it does take 2 people to turn the frame over and to position it on its legs. The best way to get the mattress (one bed original) to expand is to unzip its cover to allow more air in. It did come in the format of medium-firm density which is a cooler configuration, great for summer as we now head into winter I have flipped the top two layers to make it medium density as it feels warmer. I use the anti-snore position for sleeping and the Zero-Gravity for relaxing after a long day of driving. When going from Zero-gravity to the flat position is gently stretches the body.
BEST INVESTMENT EVER – I read all the reviews for the mattresses and bed frames then initially purchased the X12"...woohoo, was super excited My KB X12" arrived a few weeks ago Gorgeous, gorgeous mattress but noticed my lower back was still causing me grief so I did my due diligence and purchased the KB adjustable bed frame Got my KB bed frame yesterday ...Note to… Read more · 1
self, grab young nephews for the grunt work... Quality of the frame and motors looked really good and in great working condition Putting it together wasn't all that difficult Once I put my X12" mattress on...ooh it was a whole new ball game Put it in Zero G mode to vege out and watch a TV Series for a bit...nek minit... it was actually watching me, must've dropped off to sleep without realising it (which is something new) My lower back didn't give me grief while in bed and when I get out of bed I'm not hobbling around for a bit (which is COMPLETELY out of character)
I'm super dooper happy with my new investments as my quality of life has increased quite dramatically...and that's after a well rested 8-10hr sleep on the first night?! Wow what are the odds in that
"my heart is happy" _ thank you OneBed
Product is good, need improvement in terms of communication and delivery – I bought the Onebed adjustable bed frame and mattress (Original) in Dec. It meets my expectation so far. The installation and operation of the bedframe is simple, the guide come with the package is very clear and easy to follow. I bought also the mattress from Onebed simply because it should be designed to use with the adjustable bed frame, thus… Read more
will be able to endure the frequent stretching and folding. Considering it will happen at least once per day, it will wear out the mattress faster than those just lying flat. It is too soon to comment whether the mattress is durable enough to cope with the daily stretching, but the mattress came in a condensed vacuum package and folded as just one-fourth of its original size but was still able to return to shape once the package was removed. It seems okay so far. I will be very happy if it can last for five years.
The only thing I wasn't happy about is the delivery of the bed frame. It came in 2 big flat boxes (60 * 80 inch), very heavy and requiring at least 2 strong people to move the boxes safely. Indeed, there were safety signs on the package clearly shown it needs more than one person to lift the box. Somehow the delivery company arranged only 1 labour to deliver them (?) When Onebed contacted me to inform the delivery arrangement, I wasn't told I was expected to move the boxes. Indeed, during this covid pandemic time, I expect it should be contact-less delivery. I was only reminded by the Onebed staff that if no one home, I will need to re-arrange the delivery and pay for the delivery fee. Regardless it is a miscommunication between Onebed and the delivery company or it is because of cost consideration that the companies just allocated bare minimum in delivery cost, the contractor who was assigned the task that day was paid only $10. I can understand offering "free delivery" can attract more business, but it should not be at the expense of the safety and well-being of the labour and customer. Indeed, not everyone is equipped to do heavy-lifting. If I were told beforehand I could have made proper arrangement that day. I hope it was just an accident rather than usual practices.
Positive reviews
Excellent – I suffer badly from reflux and this adjustable bed frame has made the world of difference to my overall health. I wish I had bought this bed years ago. I use the bedframe with the Onebed mattress and this combination is exactly what I need to get a good night's sleep. I highly recommend this product. Show details · 1
Game changer – The Onebed Adjustable Frame has been a game-changer for my sleep quality. The customizable settings allow me to find the perfect sleeping position, reducing the pressure on my back and joints. I've never felt more supported; it's as if the frame was engineered to conform to the contours of my spine. The built-in features like the zero gravity… Read more · 1
position add an extra layer of relaxation that has turned my bedtime into a luxurious experience. Since making the switch, I've noticed a significant improvement in my sleep duration and quality. If you're in search of a sleep solution that prioritizes spinal health, look no further.
Good Move! – I was Moving house and I needed a bed at the new place -and did not want to bring My old one over, So was a great chance to get a "One bed" model that electronically adjusts. Has worked a treat so much better than my old bed. Was easy to construct and got here fast! Reasonably priced No regrets!! Would recommend! Show details · 1
Negative reviews
Smooth operation – I was very happy with the customer service. The instructions were very easy to follow, I was able to put it together myself. I am not finding it ver comfortable as yet, but a new bed takes time to adjust to. Harder mattress than I imagined. Show details
Hi Helen, We're glad you found the frame easy to put… Read more
Zero stars customer service – Ordered and paid for bed online from One bed 4 weeks ago. Once boxes opened there were no legs, remote or manual. Also missing a power cord. Online store plus no customer service available on weekends. Emailed them. Initial contact stated “this never happens” due to thorough quality checking so we had to “prove” it did happen. Then they admitted… Read more
it was a whole bad batch sent out. Over the last four weeks constantly told time frames that came and went for parts. Always an excuse. Argued for compensation for wasted time. Agreed. Then never paid. Called/emailed again. Told although they stated a definitive time frame, it might take longer. About two weeks in when compensation still not paid and obviously had not even been processed and parts still not delivered (with no communication) wanted to return bed. As casual worker during Covid told them unable to have time off to wait for driver to pick up. Didn’t concern them at all. Offered little bit more compensation. We still did not want bed, but we received an email from “June” with stipulations regarding putting the bed outside for collection that we could not meet. Kept bed as day off worth too much. Compensation 5 1/2 days later still not paid. (Parts have arrived) Do not want to assemble bed until refund complete. Last communication by [Name Removed] said “here is screenshot of refund” saying we can take it up with our bank if we want to chase it up and she hope it helps. We paid in full for this bed 4 weeks ago. But now it’s up to us? Disgusting service. Do not call when they say they will. Haven’t even got to use the bed, which at this stage we do not want but the loss of wage for a day is too great. Constantly making statements they never follow through on. And now to say we can chase it up. Absolutely disgraceful. Will definitely never buy through one bed again. We are also greatly concerned that the bed isn’t even together yet, if this is how they act and treat customers when something happens which is completely their fault, what is the service going to be like if the bed fails?? They forgot to add the legs, remote, manual and the cord to plug it in!! Extremely concerning. It also included broken washers which we were told would not affect the bed working. This explains our low build quality score
Hi JEN, we apologize that you did not have a pleasant… Read more (+1 reply)
Great Bed when New – I bought a Onebed Double Bed with adjustable frame to help with my lower back back and sleep apnea in April 2020. Delivery was quick and prompt. It was amazing for the first 5 months and started sagging after that. There is a noticeable indentation in the middle near my lower back which refuses to spring back up. I have been regularly flipping… Read more
the top layer to mix up the the beds firmness but the indentation is still there. It is now uncomfortable to sleep in.
The return policy and trial is only valid for 3 months.
The adjustable frame is great for the price and does what it is supposed to do but the bed doesn't sit flush with the frame and there is gap between between the bed and the frame when in Zero G.
Be wary of the assembling the bed frame it is very heavy and it is a job for two people. I assume that you would buy something like this because you might have a bad back. Hopefully, they offer an assembly service in the future. If there is already an assembly service then they should advertise it or offer this an option during checkout.
Thats my two cents about this bed. I'm hoping that this helps you make an informed decision or improve OneBeds product and service.
Hi JCM, as we discussed over the phone, if there are… Read more
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Recent reviews
Purchased the queen adjustable onebed frame you definitely need two strong people to assemble it only took 30 mins I have to say I needed a bed that I could sleep in with chronic pain I really can only sleep in my back this bed allows me to do that it's everything I not only wanted but needed in a bed I coupled that with the x12 mattress so… Read more · 1
comfortable and I treated myself to one of Onebed's doona all up I'm am very happy with the products I purchased thankyou Onebed
So glad I bought this! – I was really hesitant to buy this bed, but it is great. It is so comfortable, using it with a Onebed X mattress. It has alleviated my night pain so I can sleep so much better now. Also has quiet motors and useful auto settings. It was easy to put together, and the wireless remote was already set up. The mattress and sheets don't slip at all. It… Read more · 1
is completely clear space underneath for vacuuming and storage (no bulky motors hanging in the way). I can't fault it.
Great Adjustable Bed However – The bed frame was easy to set up, easy to use and works great with a Onebed mattress however it would be great to have a bed frame option to go with the frame as the current selection do not work with this frame. Show details · 1
I absolutely love my new bed! – This adjustable bed has been life changing for me! I have significant health issues & permanent injuries & am now able to get the positioning I require & adjust as needed. Only negative is if I roll on to my tummy overnight I wake up pretty uncomfortable, but that's no fault of the bed. Highly recommended, even if you just like sitting up to read or take some pressure off your legs. Show details · 1
Don’t hesitate! – Just bought the one bed original and adjustable frame king size and it’s amazing. I live in the country and it was delivered in one business day. Very helpful delivery driver and easy to set up. The most comfortable bed I’ve ever slept in. If your thinking about buying one just do it Show details · 1
Awesome bed! – we wanted a metal bed specifically due to mould and dust issues we are susceptible in that room. it was a bonus to have the adjustable bed and it has been a game changer, not only for the occasional illness where it helps to have the head raised, but to have legs elevated or just a slight head elevation which means we don't need as many pillows. Couldn't recommend enough. Show details · 1
Affordable and sturdy – Not a fan of their mattress, but the electric adjustable bed base is great. It's heavy, but I was able to put it together by myself and I'm impressed with how sturdy it is. Not stepless, but increments are small enough that it doesn't matter. Overal great value for money. Show details · 1
We made the right choice – We weren't sure what to choose when it came to buying a new bed. Whether to stick with the standard flat bed frame we've always had or take the risk and buy an adjustable bed frame. Well, for the past 2 months my wife and I have been enjoying the benefits of the Onebed adjustable bed. We love how we can adjust the bed to suit reading, watching… Read more · 1
TV, sleeping or any position we choose. I personally love the zero gravity position. The bed adjusts smoothly and quietly with the easy to use remote control. Very happy we made the right choice.
The best sleep I’ve had in as long as I can remember – I looked into adjustable beds years ago but decided I just could afford it, especially when I didn’t know if it would make a difference. Ive not slept well in YEARS & in the past 12 months I started getting a really sore hip & back that would wake me in the morning & force me to get out of bed…and this was with my $2-3k mattress. Since I’ve been… Read more · 1
sleeping on Onebed I’ve had no hip or back pain & am getting the best nights sleep I have had in such a long time. It’s also great when sick & bed ridden to be able to adjust your position when in bed all day for days on end. Onebed is so affordable & easy to put together with a helper and is so convenient to be able to purchase online & get delivered to your door. Love my new Onebed mattress & adjustable bed frame! Highly recommend!
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Love it. An amazing bed that appears well-built – This bed is excellent. Easy to put together and appears to be built well. The remote is simple, and the bed moves quietly. It would be nice to connect the bed to Alexa or Google for voice control. Show details · 1
I’ll never be able to go back to a normal bed – I purchased this bed for my daughter who has a medical condition affecting her lungs. When she told me that she wouldn’t be able to go back to a normal bed the day after sleeping in the bed for the first time I knew I had made the right decision with the purchase. This has helped enormously with night time breathing issues. Show details · 1
Love my Onebed – Love love love my Onebed. Couldn’t believe how comfortable it is! I like how I can elevate my legs without need for pillows. My only complaint is that the delivery guy wasn’t very helpful and just left the two big boxes out the front for me to carry inside. Otherwise the bed and mattress are perfect! Show reply
Perfection....ultimate comfort – The bed was so easy to put together and the most comfortable bed I have ever bought. I can watch TV in bed with the backrest elevated minus neck and back pain....I binge watched Bridgerton season 2 in one night without a twinge ...pure comfort and easy to operate...and I love the torch in the remote control. Show details · 1
Pretty Awesome – King size. Rather heavy but sturdy. Works as meant too. Is very high at max leg length which means I can step out of bed instead of flopping which is nice... though I cant get the legs extensions off to try it at the shorter setting as they're 'too tight' and just wont let go. It does have a bit of a bounce though when the head is lifted into Anti… Read more · 1
Snore mode.. or higher.. especially when the partner flops over from side to side which startles the every life out of me and wakes me in the horrors and you can feel it flex if you lean on it too much but apart from that it's pretty good...
Could use a bit more support when lifted to stop the bounce effect when someone moves...
Life changing – I have an autoimmune disease that causes me physical discomfort on a daily basis, to be able to adjust my bed base to raise my legs is a game changer!! The comfort and support of the onebed X12 mattress has made a huge difference to my rest and sleep pattern. We love it!! Show details · 1
Bed is great – The bed is a perfect size for my teenage son and is great for putting his legs up after training. The mattress is very comfortable and seems like it will last Show details · 1
Good quality and value frame – Bought this because it was much cheaper than alternatives in the market. The frame arrived quickly and was easy to set up. Motor works well. Can recommend this product to others. Show details · 1
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Hi Michael, we do apologize for issues with the delivery.… Read more (+1 reply)