Can’t believe there are so many positive reviews!
Can’t believe there are so many positive reviews for this product. I purchased the bissell crosswave pet after reading rave reviews online and I was so disappointed! I ended up taking it back to my retailer for a refund because I was that disappointed with the product. It was heavy to manoeuvre, noisy, left dirty water spots and left marks and streaks all over my floor. And the cord is just awkward to manoeuvre with and not long enough. Regular mopping took less effort with a far better outcome. Absolutely 100% would NOT recommend. Overpriced and glorified piece of junk. Bought on sale for $429 and so glad the store were helpful and I could get my money back. Will just stick with the trusty mop from now on.
Answer to my prayers.
For 3 1/2 years I’ve battled to keep a WHITE vinyl (Gerflor hometown white) Wood look - like rough sawn wood- floors free of dirt build up in its ridges. I’ve tried steam cleaners, mops, wet vacuum / carpet type cleaners, heavy duty pads for hard floor mops in addition to crawling around on hands and knees scrubbing in the ridges to free up any dirt; and spent a lot of money in aforementioned products. It took hours each clean and lots of rags.
My husband heard about the Bissell Crosswave Pet cleaner and convinced me to see a demo of the m...
Perfect for high gloss tiles
I tried every product known to get my brand new extra large super white gloss tiles to shine. ENJO, mops, all sorts of different cleaners. After reading reviews I went for this Crosswave. As it uses hot water it leaves no streaks. I have a huge expanse of tiles so I usually need to empty the tank half way through. It is not an industrial sized unit so I don’t mind emptying the tank. It is also very satisfying to see how much gunk it picks up!!! If you don’t empty the tank it will leave a mess but this is clearly stated in the instructions if y...ou are wise enough to read them you will have no dramas and you will LOVE this as I love it. It has halved my cleaning time! My beautiful super white high gloss tiles look like mirrors with this machine. Nearly two years after I purchased it I still live it and highly recommend it. Be sure that clean it thoroughly. It is a tough and effective machine. The bad review above sounds like they didn’t read the instructions and manhandled it if theirs broke. I can’t see how that’s possible if you use it correctly. The liquid cleaner also smells great and really gets rid of pet odours.
Broke in 3 months - no response from customer service
Dont waste your time with this. The cleanup of the machine is far more strenuous than hand mopping the traditional way.
- excessively loud
- small tank requires constant changing
- cleanup of tank, filters and machine can take up to an hour, and requires 24hrs drying time
- the mop roller attachment does very little on hard surfaces, builds up bacteria very quickly and requires changing for new after 6-7 uses
- super expensive formulas that are compulsory to use or warranty void
- no parts available for purchase in Australia
- customer service has been on leave since 1993
- product weight is about double that of a regular vacuum ...
I had the orginal crosswave for almost 2 years decided to upgrade to the pet crosswave. Makes life so much easier saves allot of time with messy kids and puppies. . Easy to use on tiled floor and slates. Found it allot better then my Dyson vacuum. Defiently can't live with out it. Great vac mop.
It doesn't quite hit the mark for me, but is still handy
My home consists mostly of tiles (4 bedrooms, only 2 are carpeted). I had done a lot of research on the crosswave prior to purchase and decided I "couldn't live without one!" (Maybe a little dramatic, but with 4 messy children... you get the idea!) So, my husband purchased one for me December last year. Although the idea is great, there are a few downsides to the crosswave. It is VERY noisy. I do the majority of cleaning of a night when the younger two are asleep, as I work through the day, so I am pretty cautious about waking them up with the ...crosswave. And after only a couple of months, I noticed that no matter how much i cleaned the machine, the wheels, the bottom etc, it leaves black marks all over my floor. This is extremely irritating. I have contact TGG where we purchased it from, but due to not opting for the concierge at checkout, there is nothing they can do. The cleaning of the machine itself does take a long time, but to keep it in top shape it needs to be done. The solution that you pour in to the tank smells delicious, and it truly makes my floors look and FEEL amazing. No sticky residue! Would I purchase another one? No. I love the fact that if my little one spills her cereal, or if someone breaks a glass or eggs or anything yuckky on my floor, i can whip out the crosswave and its hygenically and safely cleaned. However, I think technology is coming a long way and I'm keen to watch out for a new and improved crosswave in the future.
I purchased mine online from eBay. I absolutely love this machine, not only does it keep my hard floors clean, it also vacuums my carpets better than my Dyson. I ended up cleaning the hardfloors in a house that hadn't been cleaned in a looonnggg time, and this machine still came to the party and cleaned the floors to pristine in the first pass. After seeing the results in my rented house, even my landlord has said she wants one for herself!
Purchased in July 2019 at Ebay for $379.00.
Best Purchase Ever!!!!!
I've had my crosswave for a year and a half now. As a busy full time working mum of 2, i dont have time to clean the house everyday. Having the Bissell crosswave has been a huge blessing for me, I'm able to vacuum and mop my house in 15 minutes, a chore that before this purchase would take at least an hour. The spare parts are easy to purchase as they're actively available at major retailers and the solution is relatively cheap. I'm so thankful to of found this machine.
- Verified purchase
I can do two things at once
Single-pass over a large area - 2 passes on heavily soaked/stained areas and floors were spotless in under an hour. It would have taken hours to clean this effectively with mop & buckets of water & soap...just dirt all around. This is AWESOME!!!
The reviewer stated that an incentive was offered for this review
Replaced carpet with vinyl planks.... this machine is a blessing.
I detest carpet - particularly after having children and pets. We replaced our carpet with vinyl planks (I have reviewed these planks). As soon as they were laid I purchased the crosswave. I do two jobs once! I haven't used it for spills (I can not wait for the day). Half way through cleaning (because I have too many rooms) and to get an effective clean, I am required to replace the water, empty the dirty water container and perform the maintenance 'Easy Clean Storage Tray' task - if I don't the vacuum doesn't suck properly and dirty water streaks my floors. I love this machine!!
Very disappointing. Do not recommend.
Do not recommend this.
Used twice. Second use was worse than the first.
Took it back to The Good Guys & bought another Dyson Cinetic Animal Pro.
The Crosswave Pet did not perform as advertised. It left marks on the tiles. Didn't vac the water up very well. Had used 3/4 of a tank of clean water but none in the dirty water tank. Had to go over the same area multiple times to remove dirt & grime from the tiles. Is supposed to save time vaccing & mopping all at once but because you have to go so slowly in order for it to function effectively actually saves no time. Can vac much faster with the Dyson then use my steam mop which also mops better than the Crosswave Pet.
- Verified purchase
Purchased 5 months ago. Brilliant Product I have two very large (hairy) dogs and this cleaner vacuums and washes in one go. My floors are CLEAN. Saves so much time. I did have a problem with the seal on the front cover and it was replaced quickly and no fuss. One tank does a very large kitchen/family tiled area and the rugs. I have given 4 stars because of the price but in the end well worth it.
I use my Crosswave on gloss tiles. It doesn’t leave them completely streak free but it does a great job for the time it takes. I couldn’t live without it now.
The only downside for me is it’s very heavy.
- Verified purchase
I'm a Bissell Convert!
I have a Dyson and a mop and I figured that was good enough. Moved in to a property with mainly very old poor condition wooden floors and no matter how much I tried they never seemed to look really clean. Spotted the Bissell Crosswave Pet on sale and after watching numerous videos, infomercials and reading many reviews I decided to take a chance.
The instructions are very easy to follow and it was relatively easy to set up. It was very easy to use. Light and easy to maneuver. I wish I had taken a photo of the water before emptying the tank - ...it was black! I used it only on wooden floors and tiles (bathrooms and toilet) as I have a Bissell Revolution for the carpets. Recently I gave my parents the carpet cleaner to use and while they had it my senior dog had a very large accident in my son's bedroom. As the Crosswave can be used on rugs I decided to give it a go on the carpet. It extracted all of the urine and actually left the carpet smelling fresh and looking very clean. If we had not had the Crosswave we would not have been able to remove all of the soaked in urine. The Crosswave is very easy to clean. It sits on a tray that you use to clean the machine. I do feel though that the roller will need replacing at some stage - so hopefully they aren't too expensive. The is a cordless version that has just been released but I am happy with this much cheaper version. Definitely recommend.
I have mostly tiled floors. This product has actually saves me time. I have dogs and cats and the floor gets dirty. I had just mopped my floors when I used it and let just say my floors were not clean. Using the Bissell Crosswave Pet my floors not feel clean
Extremely shocked how well this performs
So I have carpet, vinyl and tiles. I have been an avid Shark user for years now as I love them. Best vac I have ever used. Whilst online I saw a preview of another 2in1 on FB and that led me to the Bissell Crosswave Pet. I decided it could NOT work as well as it did in the web site video. Nothing ever does. So I went to youtube and watched many real life demos. Oh boy I was impressed. It DID seem to work just as well for an everyday person. Even on huge messes. I I also read dozens of reviews. I have a cat that sheds like he is going bald (he i...sn't), and a long haired husky. My floors get covered to the point I could fill pillows! This machine, if it works, would be awesome, but it needs to be able to remove the pet hair off the rugs. My dog likes to rub herself on the rug which pushes the fur in, and that makes it harder to get it all out. That was going to be the biggest test because even with my Shark vac, which has the roller brush, I need to go over it a couple of times. So I decided to try it out. I purchased the item and got an extended warranty also. So I tried it out the next day with some trepidation. I decided to solve the problem of not being able to get it under furniture. As I dusted the room i also dusted under and beside everything with an extended wand duster. I just pulled it all into the centre of the room. So the first place I tried it on was the vinyl. It sucked up every bit of dirt with ease. As it mopped the floor did looked clean. Then I decided to try the rug. This is a short pile. So I began to vacuum. As I did the crumbs and dog and cat fur literally disappeared. Even faster then with my Shark vacuum! That seemed to good to be true. But it actually was. I called my husband to looked. Even he was amazed at how incredibly well it handled the hair. The fact it also washed the surface of the rug as well was fantastic. It came up like new. It removed a couple of darkish stains my carpet shampooer didn't. Then I tried the tiles. Perfect. The reviews said it was hard to push on carpet. I found it very easy on the low pile. Reviews also said it doesn't work on longer pile. I decided to try it on a shag style rug. It worked! Yeh it was a bit harder to push until it got wet, but it came up great! Yes this machine DOES work exactly like it says. It is brilliant. I have only used it once so far and it took a bit longer than I expected. Shorter than a vac and a bucket mop however. But once I get fully into the swing of using it, it really will cut the floor cleaning time by closer to half. Oh and just to see how clean it got the vinyl in the kitchen, after the floor dried, I wiped it with a damp piece of paper towel. It came up spotless. Some people complain about the cleaning of the machine. I don't think they are used to having to clean out even their vacuum, so it seems annoying to them maybe. I have to clean all my Shark vacs often in the same way as the Bissell, so I did not find it a bother at all. Yes it is noisy but I wear earphones and listen to music so it does not bother me. It is actually Brilliant. I love it
Love it on my timber floors
I have used Bissell products for many years. In particular, the power fresh steam mop. We recently moved into a new house with extensive timber flooring, tiled floors only in the bathrooms, toilets and laundry. I knew I would still use my steam mop for the tiled floors, but was hesitant about the timber floors. After much research, I decided to try the Bissell Crosswave Pet Professional, because I really liked the idea of only going over the floors once. Our old house had mostly carpet, so the only downfall to the new one was cleaning the floor...s twice. Now I don't have to. I am a very fussy cleaner. I don't have pets, but that doesn't bother me that this is meant for pet households. To me, it means it should be even better in a pet free household. I've been surprised at how good it is. For a start, the fact that you can send it back in 60 days is always a good sign in my books, no company wants hundreds of these coming back, so they must be pretty confident. Mine is NOT going back. It takes a little getting used to for the first couple of times, because it's a different way of cleaning. But, once you've got your routine happening, it's a breeze. I work from one end of the house, to the middle, then go to the other end, work back to the middle, by then, the first half is dry, so I can finish off, and sit down while the rest dries. The trick is, don't over spray the formula and drench the floor. The vacuum is really strong, so it's great at sucking up the excess liquid too, therefore helping the floor to dry. I love the straining filter too, so easy to get rid of the fluff etc. Our timber floor is so silky clean after, it's really noticeable, with a lovely sheen to it. When we first moved in, it was a little grotty, I've used the Bissell Crosswave Professional once a week over the last 4 weeks and it's come up beautiful. I love the cleaning tray that comes with it too. So simple to clean and spin the roller, then it all comes apart for simple cleaning, standing the roller up to dry. And, because it's cleaning, vacuuming and spinning it at the same time, it dries nice and fast, so it can all be packed away fairly quickly. I also like that the cleaning head comes apart for a quick clean, let it dry, then pack it all up for the next week. It's easy to see that by looking after it and keeping it clean, this will last for years. I gave 4 stars only because of one small downfall. It doesn't quite go to the very edges, there is a small piece at the sides where it doesn't wash. The vacuum IS strong enough to suck past the edges, but the floor doesn't quite get washed. Also, you can't get very far under furniture, because the head will tip up and lose contact with the floor. So, to remedy this, every few weeks I'll vacuum with my old vac and then wash the floors with my old Sabco mop and some eucalyptus and water in a spray bottle. Get to the very edges and right under the lounges etc. BUT... I WILL keep my Bissell because the timber floor does come up so nice, AND, it's half the time to do it. Hope this helps you
Great cleaner I use this on tiled floors & for carpet.could not believe how it got all the dog hair even the carpet &made it smell nice.also saves time. Only have to vacuumed 1 time.
Purchased in February 2017 for $420.00.
I have Tiles... wood click flooring and Vinyl Planks.
Very disappointed with product.
I did a lot of research before buying this.
The vacuum is very good but the wash part of it is not good enough.
roller needs cleaning a lot.
my Dog has short hair, it would prob be worse with long hair.
I find I am much better off using my vacuum cleaner then my steam cleaner it does a much better job.
the Crosswave is only good for a quick touch up.
Life saver for a full time working mum
Working full time, with two young children & two indoor Labradors (who shed like no one's business) the Crosswave has been a god send keeping my floor beautiful and clean. Mopping my ceramic tiles daily is now no longer a chore.
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Questions & Answers
Where online can I buy a spare roller to fit a 2588F crosswave cordless please?
Hey Chris, this was a huge issue for us also mate. The website (Aussie version), is extremely hard to navigate with confusing part numbers and compatibility info. Unfortunately, no help from support either.
The best part is, if you don’t purchase genuine parts (which aren’t readily available in Aus) you good your warranty. Go figure.
The rollers are available on their website here: https://www.bissellshop.com.au/products/crosswave-multi-surface-tangle-free-brush-roll Part number is #2519. Electrical retailers stock them, and are able to order them in for you upon request if out of stock. All Crosswave rollers fit any Crosswave machine - whether its original Crosswave, Crosswave Pet, or Crosswave Cordless. Hope this helps. If all else fails, they're only a phone call away or hit them up on social media.
Hi, I bought my cross wave a week ago.. they had none in stock so I bought the display model which had been used before for demonstrations.
Every time I use the cross wave, half way through a clean, the whole machine turns off.
Has this happened to anyone before? If so, could you tell me why please?
Hi Renee, the Crosswave has an automatic shutoff in the case of the brush roll being jammed, or the machine overheating due to a filter blockage. Can you check all of the air-paths around the brush roll and it's housing, and the dirt tank are clean and clear of debris? Check the filter also, as being a display unit it may not have been washed or cleaned thoroughly in some time. I'd suggest calling Bissell customer care on 1300 247 735
I have just bought a Crosswave Pet and absolutely love it after giving my floors a fantastic clean. What I need to know is that the instructions say to wash the parts and dry them, but the paper type filter doesn't dry very quickly and I need to know can I still use the machine when the filter is damp because I like to vacuum and wash my floors every couple of days? Also do I have to wait until the rollers are dry or can i use them when the are still damp? Appreciate your reply.
I would leave the filter out to dry as much as you can (I leave mine out in the sun) before using the machine again - just to make sure moisture doesn't go into the motor. Maybe think about purchasing a second filter so you can rotate? I only wash the actual filter once a month though, it's the mesh part on the filter I find needs cleaning most. The brush doesn't need to be dry before using, though I pop it in the little drying caddy after use anyway. Hope this helps!
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