Carpet cleaner keeps breaking down and three times back now for repairs paid for by ourselves and still not working. Customer service doesn’t exist and everything is offshored and they hide behind ignorance and arrogance. Never again Bissell! You had your chances to fix the problem and you don’t have the local representation to communicate appropriately. You’ve lost one very long term customer.
Motor bearings damaged by water ingress, definitely design flaw, an attempt to purchase a replacement received a response from Bissel "We don't sell parts" no explanation no alternative options, nothing further. The fact they do not provide these parts is contrary to Consumer Affairs legislation. An attempt to obtain the details of the appropriate… Read more
receiving officer for impending small claims summons was met with a blank wall, "we don't provide those details? Not good enough Bissel
I would give MINUS STARS if possible. After years of buying Bissell and not learning my lesson - faulty mop after another, I finally thought the… Read more
Crosswave seems cool, surely the technology is better these days, let’s give it a go! ; BIG MISTAKE. Initially the products worked excellently, along with the Bissell solutions which they sell to use in their products. However after 10 months of use, the products mop functionality ceased to continue working - which funnily enough was the exact same thing which happened in all previous models I owned, only it never happened within the warranty period. So of course, seeing as the product is still within warranty - I sent it back to Bissell to be repaired. The response I got was shocking, Bissell VOIDED MY WARRANTY on grounds I used cleaning solution other than their brand in the device - which was an absolutely wild and outrageous claim, seeing as the vacuum was sent back with their solution in it?! Obviously I tried to fight them and they said, we based this claim on the grounds that the solution inside the product does not smell like Bissell products?? At this point I’m in shock, because obviously it smells like Bissell products because it has Bissell products inside… but also, a sniff test can void a warranty?! What an absolute joke. I would absolutely never buy with them again, they have obviously made an outrageous claim to get out of repairing the device. The retailer I bought the product from is now arguing on my behalf to get Bissell to honour the warranty claim which they are still claiming they will not budge on. Honestly everyone, don’t waste your time, heaps of other reviews out there claiming they have gotten terrible customer service from Bissell too, they don’t sell quality products and they won’t help resolve your repair if needed.
Follow-up · Bissell ended up agreeing to repair the unit for a service fee of $59 - EVEN THOUGH PRODUCT IS STILL WITHIN WARRANTY. Thankfully I brought the product through a generous retailer, who decided to absorb the cost on my behalf. The product has now been at their repair centre for 2 months, I have not received it back, nor do I know if it’ll be in working condition.
Follow-up · Bissell ended up returning the product “fixed” however it was still faulty (this time the device thinks it has a pipe clog, which is not the case, even after checking and cleaning several times) and also missing a piece of the filter. After three… Read more
Screws rust after use and Bissell can't supply replacements - but invited me to buy a replacement cleaner with a 10% discount incentive. Won't buy Bissell ever again - poor after purchase support. Show details
What a joke of a company. Sold faulty products out of 60 day warranty by 1 week so it’s my problem now apparently. Call centre can’t even understand what you are saying and then get [Content Removed] at you. Show details
Purchased a bissell cleanview lift-off carpet cleaning machine with a 3yr warranty as per instruction booklet supplied on date of purchase, as well as, confirmed by salesperson prior to purchasing the machine. I have had problems with the machine & wanted it repaired/ replaced or my refund. After speaking to customer service, they claim the… Read more
machine is out of warranty (2yrs only). The warranty on the booklet I received shows & states 3yrs. I have supplied proof, yet they still refuse to do anything. I am now taking this matter further, as they refuse to honor their warranties & are full of [Content Removed]! DO NOT BUY ANYTHING FROM THIS COMPANY......AVOID BISSELL PRODUCTS! AVOID THE HEADACHES, VERY POOR CUSTOMER SERVICE, INCOMPETENANT COMPANY, THE WORST I HAVE EVER COME ACCROSS. Save your hard earned money, buy from a reputable company who knows the meaning of customer service, that focuses & helps customers.
Bissell products are cheaply made out of materials that last months not years. Movable parts like hoses and joints shrink and harden then crack, especially when you’re forced to wrap a hose around the unit for storage. 2 weeks of usage and it doesn’t reach the bracket any more. Bissell cleaning solutions are way overpriced and produce mediocre results. HydroSteam….new word for not Steam
I ordered the wrong cap for our machine and customer service sent out a free one with registered post included... Great customer service... thankyou very much
No customer service – Bought a Bissell cross wave from the good guys … loved it at first, then it started leaking fresh water .contacted bissell who didn’t want to listen, assumed the machine was out of warranty because I couldn’t automatically recall the date of purchase. I actually rang them to see if it was as simple as a seal ( to purchase the part) and they… Read more
were useless . Told me I needed to take the machine 1600 km away to get repaired when I told them that was impossible said see if I can find a local repairer. I did call a local repair guy who used to be their authorised repair guy only to be told they won’t sell him the parts to repair it , so I would be paying him to look at a machine he couldn’t fix. He also told me that they closed down the repairers in North QLD as they don’t sell enough up here, most of their market is Melbourne area. Waste of money … don’t buy a Bissell customer service is dismal.
really poor product even worse customer service – bought a Bissell spot cleaner Model 36984 S/n 2410400023DLE from good guys 10/12/2024 right from the get go it wouldnt suck from the nozzle. plenty of vaccum noise but no vaccum. tried all the fixes from the bissell website, no joy. tried to call them 3 times waited over 40 minutes no answer. eventually email them. they couldnt resolve the issue… Read more
and want me to send it back to them from perth to melb. how ridiculous, no tech support in a capital city???!!!
Worst Bissel Products waste of money – Waste product.it's is spitting dirt a small area is not cleant Inspite of using the product multiple times in the same place horrible failure product. We have wasted our money trusting Bissell brand we need our money back we have suffered enough with this useless vacuum it just doubled our work of cleaning making it so difficult for us. Inspite… Read more
of spending huge money the Purpose is not met by this product at all.. a few dollars cheap vacuum will do the job better.I need my money back I have spent almost $600 for this waste product.
Waste of money – Poor quality upright vacuum cleaner. Purchased one and it started smoking , returned it by post only to have it replaced. The new one does exactly the same , snaps the belt drive , been thru about 6 of them, then starts to smoke. Would be out of warranty now. Never will I purchase a bissell upright vacuum again! Show details
DON'T BOTHER WITH BISSELL UNLESS YOU HAVE PLENTY OF TIME ON YOUR HANDS – Bought a vacuum, I also bought two years extended warranty. The on off button stopped working. Took nine days for them to get back to me . WHAT A JOKE!!!!!!!!! Ive had no vacuum for nine days in a house with pets, now the want me to send it away to be fixed . They say it would be another 3 weeks to do this. Ok, what do I do for the next 3 weeks?… Read more
You should see what 9 days looks like let alone 3 weeks. DON'T DO IT PEOPLE, PURCHASE A DIFFERENT BRAND. YOU GET NOTHING BUT A RUN AROUND. Wouldn't be surprised if it's an overseas call centre as there is a delay when speaking with someone. Customer service is terrible.
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Poor WARRANTY STANDARDS – BISSELL Australia is committed to ensuring that all products are to the highest standard. Our products have either a one or two year limited warranty from the date of delivery.this statement is false . their Bissell Representative has made our Warranty void because she claims we never used the Bissell solution which we did . The Bissell… Read more
representative never contacted us to argue the case she claims we used a powder that isn't true . We used the Bissell solution they will not admit to the product being faulty our advice to customers world wide is steer clear of Bissell the crosswave is not living up to the price of the product. $800 Australian dollars for an absolute piece of rubbish Bissell should be refunding the money to over eighty year olds who expected quality.
never had any issues – bought and own multiple bissel products, also ordered extra parts, all orders have been supplied and fulfilled to my choice and i couldnt be happier so thankyou bissel. Show details
Appalling Customer Service - Dont follow through on their money back promise – I purchased a spot cleaner and did not like it - nothing was clean after me using it. I contacted Bissell who seemed annoyed I knew about this money-back promise; once the claim was processed I was told I would have a refund in 14 days. Well, here we are over a month later, to be told each week I CALL THEM that it's still processing. Nothing has been done, and have since escalated it to the ACCC regarding my refund. Show details
what a waste of time trying to buy replacement filter – Trying to replace the steam mop water filter - Bissell - the part numbers do not match and when contacted by phone the person in the philippines could not help. Sent email to bissell customer care ????? who merely suggested I phone the number I had already contacted. The filter needs replacing but there are easier brands for replacement parts and choice does not recommend Bissell. I can now see why Show details
Customer service & warranty service bad – Purchased a Bissell BOLT, loved it, but it unfortunately failed during warranty. I contacted Bissell, and they said they would replace it. They replaced it, but with a lesser unit. It was not a BOLT, but a cheaper version without the same features, but they still insisted it was the same, END of story according to them. I will now never again buy a Bissell product on the basis of their actions. Show details
PIECE OF JUNK – BEWARE, after so much trouble with my cleaner and replacement parts, BISSELL would do nothing to help me. DONT BUY THEM !!!!! When you have problems they should do everything to help when it is under Warranty but no one wants to know about it, everyone passes the buck. There is no customer service with this company. Show details
WARNING!!! DO NOT BUY ANYTHING FROM BISSELL – We purchased a "damaged carton" AirRAM cord-free vac from the Bissell outlet store website. $150. What does "damaged carton" mean? Well, we expected a brand new, perfectly okay vacuum cleaner packaged in packaging that was a little damaged. Wrong. Bissell sent us a secondhand vacuum cleaner. It looks as if it's been wiped down with a cloth then… Read more
hastily put back into its original packaging. The plastic body of the vacuum cleaner is discoloured. The battery has a crack in it.
WE WERE RIPPED OFF BY BISSELL'S FALSE ADVERTISING.
BISSELL LIED ABOUT ITS PRODUCT, WHICH IS AGAINST THE LAW.
BISSELL STOLE OUR MONEY.
Bissell's phone staff have confirmed the vac is not brand new. We are utterly disgusted with Bissell. We want them to arrange collection of the product and refund our money in full. At this stage, our several phone calls to Bissell have resulted in promises but nothing has been done. We've been told somebody will contact us and that the issue will be fixed ASAP but nobody has contacted us.
If Bissell returns our money in full, and takes back its used vacuum cleaner, I will change/add to this review, to reflect that.
In the meantime, customers be warned: IF YOU BUY FROM BISSELL, YOU ARE TAKING A RISK. BISSELL LIES ABOUT ITS PRODUCTS. BISSELL BREAKS THE LAW JUST TO GET YOUR MONEY.
Additional note: It took several phone calls and emails to Bissell to get some action but finally… Read more
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There finally send the machine back but no contact as to why it wasnt working. At least they fixed… Read more