Flimsy frame and poor fit
I was very disappointed with the Hudson frames and my experience with BluBlox. The frames felt very flimsy and cheap and they did not fit well at all, sliding down my nose. To make the whole experience worse, BluBlox refused to give me a refund because I purchased them whilst they were on sale. It states that in the terms and conditions, which I did not think to check. An honest company would have stated that in the product description upfront. I was forced to settle for an exchange that was a bit better than these frames but in my opinion very...over priced and still not a good fit. I will never buy anything from them again. I wrote a negative review on the BluBlox website but it did not get published. They only show five star reviews. This company is not to be trusted.
As mentioned in my previous review I bought 2 pairs of blu blox glasses. The glasses were faulty and they wouldn't offer exchange or refund even though on their website it states they offer an "Easy 30 day return and exchange" policy which is far from the truth. The response I got from customer service was they won't accept exchanges if "damaged in transition". Basically it's not wearable therefore I couldn't really use the product! And of course they can't resell it! They should check every glasses before they ship it off because I don't belie...ve this was damaged in transition especially if it was in a box and the side handles of the glasses were bent. It just happened to be poorly made. I came across this brand because I bought them from my friend who WAS an ambassador and I told my friend this and she was kind enough to pay for my glasses! She has a great following on social media and she decided not to promote this company. She asked one of the co founders who signed her up as an ambassador to pay her the outstanding commission and that co founder never replied. So she approached customer service and they said you didn't hit the threshold for the month therefore you can't receive your commission. She was disheartened and kept fighting for her commission and customer service stopped replying to her emails so she approached the other co founder and basically said the same thing and would call on the lawyers if she shared her negative experiences about the company. DON'T BUY FROM THIS COMPANY. There are other competitors on the market who provide way better service, quality and price points. Do your research before you buy. Unfortunately, this multi-million dollar company is dollar driven and forgotten that people (ambassadors and customers) have built their business. It's a real shame that this is an Australian business and truth need to be told.
I've been following BluBlox for over a year and was excited to purchase my first pair. Suffice to say, it was such a terrible experience.
They sent me a faulty pair that didn't fit on my face or ears right. It was obviously uneven, something that happens in the mail. I asked for a replacement and they told me to 'bend them back' myself. If that didn't work, they told me to take them to an optometrist (!!) It ended in the optometrist scratching it with a tool since it was more than 'bending back into place'. Terrible customer service the whole time.
These are expensive and NOT worth it. Try elsewhere!
Terrible customer service
I found the items to be cheaply made and the worst refund process in which i'm still owned money but the seller will no longer reply to emails and i'm not out of pocket.
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