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The prescription was incorrect - I’m short sighted so both my glasses are fit distance only - driving / presentation work ! On collection a reading script had been made! I was annoyed as i had made an effort to get to Chermside to collect. On chatting with the assistants it became apparent that perhaps it was a communication error and that I do have some kind of reading script although never known this in 8 years - script from Spec savers originally - anyway will now be waiting for glasses to be re done
Super friendly staff, great service
Discussed current situation and what I was hoping to get out of it. Went through comprehensive testing of my eyes including different imaging to find the best solution for contact lens wear and an underlying condition. Really happy with outcome, routine suggestion and list of things needed to buy from pharmacy to tackle things head on. Will go back.
Accomodating and efficient
Amazingly accomodating and so efficient! I’d go here even if the glasses weren’t as amazing as they already are :) thanks a million!
Staff and the optometrist were helpful and informative. Their service went above and beyond. My new glasses feel like they are made of quality materials and I love all the design options that were available.
The easiest Optometrists in town
Walked in, found my frames got helpful advice from the floor staff, was taken in to the have my eyes tested, out again, paid and a week later my glasses had arrived. Everything was so straight forward and simple. I love Bailey Nelson.
Store staff excellent but received the wrong glasses from the factory.
The store staff were incredibly helpful and lovely. However, I ordered two pairs and the factory sent one pair correct and the others wrong. Staff did rectify immediately though I have to wait another two weeks for the sunglasses.
Amazing customer service !
The best customer services will be back to this store for sure! I purchased two pairs of glasses , both arrived to store for pick up within the states timeframe. The lady who helped me select my glasses was friendly and spot on in helping me select glasses to suit my face. Thank you!!
Excellent advice considering the circumstances
The staff were approachable and gave good advice. They were genuine, courteous and respectful and didn’t try to put the hard sell on me.
The staff, in particular the optometrist, are all very helpful. It was super simple to book the eye test and then they had a wide selection of frames at great prices
Great frame, really appreciated the customer service
Really like the frame and the lady who sold me them was really helpful. Looking forward to using them for work!
Bad experience turned around by Zoe in chapel Street south yarra
I bought one pair loved my glasses then bought another pair. My first glasses I was constantly having issues. I kept going in getting them tightened. Then the right side of the frame I can't think of the name sorry. The part that goes over your ear was coming off. I want in again pre lockdown the sales assistant in chspel Street said. It's broken I can tighten it however your only option if it comes away is to buy a new frame or go into the city to see if a separate place could fix it. Long story this terrible experience I walked away and said ...never buying from Bailey Nelson again. I rang Zoe at chapel Street the manager explained in short as I thought I would see one last time. Zoe was beyond amazing I dropped my glasses off she got the people fixed. She said come back in five minutes. She either got a new frame not sure however she fixed the issue. I came back she handed me the fixed glasses gave me a sturdier case and some glass cleaner as the glasses were constantly dirty. 100% I went from don't get your glasses from you guys. To Zoe is amazing she went above and beyond. Please pass of this to Zoe you are lucky to have her.
The team were extraordinary, great selection of unigue designer styles and frames. Happy with the prompt turnaround from time I ordered until.i picked up. great service!
Great work during this unusual time!
Very easy to purchase my new pairs with my latest prescription. I nearly forgot about current restrictions! I really appreciate their big effort and warm customer service. Highly recommended.
Amazing customer service
I’ve forgotten the names of the two girls who served me(I’m so sorry) but they were amazing, friendship and helpful! Made purchasing my specs so easy.
Excellent in every way.
The team are brilliant. I’ve worn glasses since I was a kid, so I’ve seen a lot of optometrists…Amira goes above and beyond, and her team is friendly and efficient. I recommend BN Macquarie to people I work with and friends. Keep up the good work guys! - Gordie Waters
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