Best Optical Retailers

Finally, an optical store that actually listens! After years of spending a small fortune on prescription glasses, particularly multifocals, with… Read more

some very disappointing results, I decided to give Bailey Nelson Frankston a try. What a difference!

Firstly, Bianca deserves a special mention. Incredibly knowledgeable, meticulous and with the patience of a saint! I had endless questions about the different lenses, frame styles and what would actually work best for my needs. There were numerous emails and several visits, yet nothing was ever too much trouble. And her fabulously dry sense of humour was an added bonus. She had me quietly smirking to myself on more than one occasion!

The other thing that really impressed me was their range of frames. Finally, something other than the same old stock-standard styles you see everywhere! Some of their designs, particularly the sunglasses, could easily sit alongside expensive designer classics. They're distinctive without being so outrageous that you'd never wear them, and many of the sunglass frames can also be fitted with clear prescription lenses.

Sofia, the optometrist, was equally impressive. Her examination was exceptionally thorough, and she genuinely listened to my concerns about previous prescriptions. I've learnt the hard way that getting multifocals right involves far more than a basic eye test. The lens design, progression and individual visual requirements are so important, and I really appreciated the care taken with every detail.

What I also loved was that there was absolutely no pressure to purchase. I was encouraged to take my time, ask questions and make sure I was happy with my choices. In fact, I returned to try another frame I wasn't quite sure about and ended up buying both! So much for narrowing down my options!

I've now ended up with three beautiful pairs of glasses, and I'm delighted.

My partner accompanied me on a couple of visits and was equally impressed. He's planning to book in himself, and I'm now giving multifocal contact lenses another go after years of unsuccessful attempts elsewhere.

It's refreshing to find a business where the staff genuinely care about getting things right rather than simply making a sale.

A huge thank you to Bianca, Sofia and the Frankston team. Wonderful service, genuine expertise and a gorgeous range of eyewear. I couldn't recommend them more highly!

Madeleine Very happy with her customer service as always. 10/10

do not shop with oscar wylee. i bought a pair of glasses glasses from oscar wylee on albert street in Brisbane and needed multifocal but was on a… Read more

budget at the time. after my eye test they took me into a small back room and only offered me one option for multifocal lenses at $235 even though they had a standard multifocal that were no extra cost. i only found out this now as i never use my original pair so started looking for a new pair. contacted the store today but they said too much time had passed. why didn’t they offer me the free multifocal lenses when my script say i need them. very disappointed.

Great at first, but product turned out defective. Bought three middle tier, or most popular. It turns out there is no hard coating on the inside.… Read more

Not that the scratched, the AR coating on the inside is not of high standard. Good for a year, then replace. I will consider the originals

They sent damaged glasses. When I sought an exchange they OVERCHARGED me several times. They made multiple errors which I had to correct at least 5… Read more

X..when escalated to the manager they also made price errors 3 more times.

Then they sent me exchanged glasses rather than sunglasses, even though I had already corrected them 3 X and they assured me they would be tinted.

I returned those glasses and they refunded me the wrong amount. They still owe me money which I have to chase up.

The whole experience has lasted months, lots of emails and I have been without my money or glasses.

It is the worse customer service I have ever had. They are either completely incompetent or dishonest. DO NOT TRUST VISION DIRECT!!!

awesome glasses love mine, im getting some more! Can't wait for my new ones to arrive!

Worst customer service experience. They charged me for the items I ordered on 02/02/2025. It is now 18/03/2025. I have followed up more than 5 times… Read more

on my order. However, no responses to my emails from which I put on the order. However, they have replied to my emails I tested from an alternate email address. They are avoiding my order and requests for an update. And they don't have a phone number that works to be able to follow up. Essentially, they've stolen my money and I can't retrieve the funds as the CC I purchased the items on is closed. If you want customer service, then find alternate online stores to buy your products from.

The current average rating does not justify the terrible service I experienced. Most of the positive reviews appear to be from over two years ago. … Read more

Avoid this online frame service at all costs. You risk receiving poorly made, unfit lenses with no option for a refund or fix. Instead, they blame customers for placing an “incorrect order.” They don't realise they are operating online and customer dont have privilege to check before order and it is their responsibility to make customer happy with the service.

My entire bad experience with this company could have been avoided if they had communicated better and maintained a properly functioning website.

Because of their poor service, I ended up wasting money on rubbish lenses. I had to throw away the lens order and temporarily continue using my old lenses until I could purchase new ones elsewhere.

Not recommending framebuy to any customers

I initially had some concerns due to delays with my order, and understandably, this left me feeling a little disappointed. However, I have to say… Read more

that Optically really turned things around with their customer service. They listened to my concerns, went out of their way to rectify the situation, and genuinely made an effort to restore my faith in the business.

I really appreciate the way they handled the situation and the fact that they didn’t just dismiss my concerns. It’s refreshing to see a business take responsibility and make the effort to put things right. I’m very happy with the outcome and would be happy to give Optically another chance in the future.

Garbage website won't let me place an order. Takes you all the way up to the enter credit card details point and doesn't let you proceed, on any… Read more

combinations of coupon code or browser. Just go to a competitor for ordering contact lens like Specsavers, which worked absolutely fine.

Ordered contacts specifically from Lensworld as it advertised express - quick delivery. My original order was out of stock so quickly changed to an… Read more

in stock lens. I asked for confirmation of shipping which was confirmed as I needed the lenses urgently before leaving for overseas. Have been keeping an eye on tracking g as package was due for delivery - no updates! Found out from delivery service that item is still with sender Lensworld. Has been 5 days since supposedly shipped!

Lovely and prompt customer service, would recommend, definitely would buy again.

Purchased a watch from them and let me tell you avoid if you can. Probably one of the worst experiences I had. I had to return the watch because it… Read more

was too small for my wrist and didn’t meet my expectations. Website states that full refund is offered long as the item is returned in same condition with all the seals. Now this is not true they don’t refund you the full amount they charge you a transaction fee which doesn’t show in the invoice or mentioned anywhere when purchasing and it’s apparently part of the price. They didn’t even know how much the fee was so they had to get back to me. Full refund means full refund. I never had any other business does return and refund where they just randomly charges you a transaction fee that doesn’t even show in the invoice. Misleading here but I didn’t bother because I was trying to understand. Secondly when I returned the item I got a message from the post office informing it’s been returned. I had to chase them up what’s going on. Few days went past and again I was the one that had to keep chasing them up. They didn’t processed the refund because some certificate is missing. I’ve put everything in the box and the way I received the item. I was 100% certain. they keep saying check on your end because they didn’t get it. They went on about saying his not a scammer and there is an easier way to scam me if they wanted to. I’m like what??? And I never called them they are scammer. I just said if you guys not going to process the refund I’ll have to dispute this because I have returned everything in original box. So I had enough at this point because he keep saying it’s my fault. So said to them let me know what you guys want to do because if your not going to process the refund I’ll take further action. they said they made a mistake and found it on factory floor. I don’t know if this was in purpose or mistake but either way it wouldn’t have been good for me because what would have happened if they lost the certificate they would have blamed it on me. Just avoid doing business with these guys. It’s either they are very unorganised or not doing business right.

Love my Local Suppy sunnys! Had an issue with one pair that has been dealt with with great customer service. Very helpful and friendly service :)

I been buying for several years from this company but I discovered recently that I'm allergic to the materials they use. Currently I've got 2 pairs… Read more

from them and I wanted to get 4 wooden arms so I change the petrol made plastic arms over into wood. But nope no spare parts whatsoever. I'm sure that is even against any trading act as all products need to make 10 years of spare parts for products they sell. Typical corporate policies! They lost a good client.

Extraordinary speed of delivery, excellent discounts on major brands, an absolute pleasure to deal with. I am very impressed. Will definitely use them again if I need another pair!

Hi, I would like to let you know that I had a great experience with Maui Jim replacing an arm for my sunglasses at no cost. There was a very short… Read more

turnaround from request to delivery. The sunglasses were very old but still in very good nick, apart from the broken arm. I've also had lenses replaced in the past for the same sunglasses, so they're doing me well. Great support.

I had such a great experience with Baxter Blue's customer service. From the moment I reached out, the team was friendly, helpful, and genuinely cared… Read more

about resolving my issue. Nothing felt like too much trouble, and I really appreciated how easy they made the whole process.

One thing that really stood out was that they have a direct phone number where you can actually speak to someone. That's so rare these days, and it made such a difference compared to companies where you're stuck waiting for email replies or chatting with a bot.

It's nice to know there are still companies that stand behind their products and value their customers. I'd happily recommend Baxter Blue to anyone looking for great products backed by excellent customer service.

The Springfield Lakes Orion store staff gave me a shock with their rudeness. Crap customer service. Just greedy people. I had to cancel my appointment seeing their behaviour.

EyeBuyDirect is not based in Australia. I wouldn't but anything prescription from them in case there are any issues.

Absolutely superb customer service with superfast delivery. I highly recommend Contact Connection to anyone wanting a reliable fast delivery of… Read more

genuine quality contact lenses. I have been purchasing from them for a number of years and have had many happy experiences with this company which is rare these days. Thank you Contact Connection!

This company's after sales service is outstanding. They only had my standard lenses in stock, but didn't have my astigmatism lenses. They went out of… Read more

their way to provide some astig trial lenses to get me through until my stock arrived, they communicated frequently providing updates on when stock would be available. I wish more companies were customer focused like this one.

Tried this optometrist after having a very bad experience with a well known optometrist. They are fantastic. Very knowledgeable and friendly. They made me feel comfortable and I'm extremley happy with the service and product I received.

I have dealt with Michelle and Nicole (affectionately called Mic and Nic or Nic and Mic) at the Earlville store on several occasions. They are… Read more

friendly, funny and have great customer service. Bright Eyes have great products and I would highly recommend seeing these two amazing women for your eye care needs.

Extremely overpriced! Bupa is one of the most expensive options, and the prices are ridiculous. Customers deserve fair pricing and value for their… Read more

money, not inflated costs just because it’s a big brand. Definitely not impressed, and I would think twice before recommending Bupa to anyone. Being a well-known company doesn’t justify charging more than everyone else! Only for the lens and eye test=551 AUD. Australia deserves better than this abusive campany.

I ordered multi focal lenses for the first time from 4eyes optical. I am VERY happy with them. Being someone who has worn glasses all her life, I can honestly say, these have turned out beautifully! Pricing was good too.

Extremely Disappointing Experience with OPSM Cockburn gateway I recently visited OPSM for my wife’s eye test and, following the examination, she… Read more

was referred to an eye specialist, Dr Chris Lim, at Nedlands Eye Clinic.

Unfortunately, what followed has been an extremely frustrating experience.

We arranged for my wife to take a day off work specifically for this appointment. However, we were only informed the day before that the doctor had cancelled or rejected all his appointments. This left us with very little time to make alternative arrangements.

After speaking with the optometrist, Olivia Rodriguez, she advised that she would get back to us. She subsequently called and assured me that the appointment was confirmed for the agreed date. However, when I called Nedlands Eye Clinic the following day to double-check, I was shocked to discover that there was no appointment booked under my wife’s name.

What made the experience even more disappointing was my interaction with Karina, a consultant at OPSM. Her approach came across as dismissive and unhelpful, with very little willingness to take responsibility or assist us in resolving the situation.

My wife and I are now left confused, trying to work out where to go, whom to contact and how to organise the next steps ourselves.

When someone is referred to a specialist, they naturally expect professional guidance, clear communication and appropriate support. We were not expecting special treatment, just basic customer service, accurate information and someone willing to take ownership of the situation.

Unfortunately, OPSM has fallen well short of our expectations. This experience has caused unnecessary stress, wasted valuable time and left us feeling completely unsupported.

I am extremely disappointed with the overall service and would not recommend OPSM based on this experience. We certainly will not be returning.

Very disappointing. Lens of reading glasses were extremely poor quality, compared to reading glasses I've previously purchased from 3 other major… Read more

optical retailers. The quality was comparable to a cheap pair I bought at a chemist. The frame was also so 'light weight' that it fell apart within a week, yet it wasn't covered under warranty.

I have been to a couple of optometrists, and I found the optometrist at this Cairns central store Mr Prodipto Peter Prottoy deserves 5 stars because… Read more

He checked my eyes thoroughly and gave me good advice on glasses. I then recommended him to my husband. Once again Mr Prottoy performed an exceptional job in examine his eyes and also found a problem with his right eye using the latest technology and straight away sending him to Cairns hospital emergency. Many thanks for the caring we have had from this optometrist. Unlike some other stores, this one is more about quality service and eye health of customers. Highly recommended this place.

I purchased Ray-Ban Meta smart glasses from Sunglass Hut. This is not a normal sunglass - it is an electronic device that requires app pairing,… Read more

internet connection and setup to know if it fits and works for you.

Sunglass Hut's 30-day change of mind policy requires the product to be returned in original sealed packaging, unworn and as new. This means you cannot even try it on or turn it on without losing your right to return. How would you know if an electronic product is good without trying it?

This policy might make sense for a normal sunglass, but not for smart glasses. Once you open it, you are locked in.

Sealed packaging requirement is unreasonable for electronic products.