Best Optical Retailers

The frames are really well designed and just that little bit 'edgey' which makes me feel good when I have them on. The staff were very helpful and really lovely people.

Tanny was amazing, helped out and made things easy highly recommend

Sunglass Fix did a great job replacing the lenses in my Versace sunglasses. They are an uncommon model so they custom made them to fit and installed… Read more

them too before sending them back. I can see through them properly now (no more scratches) and they're much better polarisation compared with the original Versace lenses that I sometimes had to take off when driving or looking at my phone. Would recommend!

Update: 01/07/2026 I appreciate that customer support reached out and offered to help sort things out. They’ve sped up the process and have now… Read more

arranged to express‑ship the item.

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I’ve ordered prescription glasses from Vision Direct several times, and until recently, everything was smooth. Unfortunately, my latest experience has been extremely disappointing.

I returned a pair due to a fitting issue, and that’s where the problems began. Vision Direct’s customer support has been consistently slow and ineffective. It has now been over a month since they received my return, yet my exchange order still hasn’t been processed or shipped.

Email responses take two to three days, and even simple issues become drawn-out ordeals. I was asked to pay an incorrect amount for the exchange, which led to more than 20 to 30 back and forth emails just to resolve a basic payment error. Despite all that, I’m still waiting for the exchange item to move forward.

Based on this experience, I wouldn’t recommend Vision Direct unless you have a lot of time and patience to deal with their poor customer support.

Terrible experience, have been going for years and not always happy with the quality but loved their frames and service was good in the past. This… Read more

time, the staff member ordered single vision reading glasses for me instead of multifocals. I haven't had single vision for years. It was not clear to me that it was a deviation - I simply told them I was coming for a prescription upgrade and ordered an extra pair because the price was great (when this was only because the product was wrong). This resulted in me being hundreds of dollars out of pocket as I had to have the single vision x 2 replaced. Very upset and this, combined with quality issues with the frames, mean that I've finished with OW for good.

Very good value and the frames are light, comfortable and look exactly as they do online. I was contacted to clarify some details and my script was perfect.

Worst customer service experience. They charged me for the items I ordered on 02/02/2025. It is now 18/03/2025. I have followed up more than 5 times… Read more

on my order. However, no responses to my emails from which I put on the order. However, they have replied to my emails I tested from an alternate email address. They are avoiding my order and requests for an update. And they don't have a phone number that works to be able to follow up. Essentially, they've stolen my money and I can't retrieve the funds as the CC I purchased the items on is closed. If you want customer service, then find alternate online stores to buy your products from.

The current average rating does not justify the terrible service I experienced. Most of the positive reviews appear to be from over two years ago. … Read more

Avoid this online frame service at all costs. You risk receiving poorly made, unfit lenses with no option for a refund or fix. Instead, they blame customers for placing an “incorrect order.” They don't realise they are operating online and customer dont have privilege to check before order and it is their responsibility to make customer happy with the service.

My entire bad experience with this company could have been avoided if they had communicated better and maintained a properly functioning website.

Because of their poor service, I ended up wasting money on rubbish lenses. I had to throw away the lens order and temporarily continue using my old lenses until I could purchase new ones elsewhere.

Not recommending framebuy to any customers

I ordered five frames through the website and received an email stating that two items were out of stock, asking me to choose alternatives. I replied… Read more

requesting a refund for those items and asked for the remaining frames to be dispatched immediately.

After 10 days, I received another email asking to confirm details of my order. At that point, due to the delay, I responded that I no longer wanted any of the items and requested a full cancellation and refund.

My request was ignored, and the next day the items were dispatched anyway. I received three frames but did not receive any refund for the out-of-stock items.

I have since contacted the company multiple times requesting a prepaid return label so I can send the items back and receive a refund. I have not received any response or refund.

Despite the website दावा of an easy returns and refund policy, the customer service has been very poor and has ignored my requests. I am extremely dissatisfied and would not recommend this company.

Lenses took some time to arrive but the prescription was very high. Otherwise, the product quality and ease of purchase was great.

I give this company zero stars, please don’t purchase from them. I bought a pair of Coach frames and the tip of the right arm is detached from the… Read more

actual frame. They blamed my optometrist who fitted the lenses who is very experienced and there is no way he had anything to do with it. They caused me so much stress as I paid a lot of money for these frames and are faulty.

Rick | Matte Black/PhD 2.0 CPGnm Photochromic Polarised Lenses My husband loves the sunglasses, however they were meant to come with a hard shell… Read more

case and a cleaning cloth and they didn't! When paying almost $300 AU I expected a propper case to keep them from being damaged as advertised on the page. Apparently not, Just sunnies said no sorry they don't come with a case, but it's advertised? No sorry, that advertising was wrong? Not happy.

Purchased a watch from them and let me tell you avoid if you can. Probably one of the worst experiences I had. I had to return the watch because it… Read more

was too small for my wrist and didn’t meet my expectations. Website states that full refund is offered long as the item is returned in same condition with all the seals. Now this is not true they don’t refund you the full amount they charge you a transaction fee which doesn’t show in the invoice or mentioned anywhere when purchasing and it’s apparently part of the price. They didn’t even know how much the fee was so they had to get back to me. Full refund means full refund. I never had any other business does return and refund where they just randomly charges you a transaction fee that doesn’t even show in the invoice. Misleading here but I didn’t bother because I was trying to understand. Secondly when I returned the item I got a message from the post office informing it’s been returned. I had to chase them up what’s going on. Few days went past and again I was the one that had to keep chasing them up. They didn’t processed the refund because some certificate is missing. I’ve put everything in the box and the way I received the item. I was 100% certain. they keep saying check on your end because they didn’t get it. They went on about saying his not a scammer and there is an easier way to scam me if they wanted to. I’m like what??? And I never called them they are scammer. I just said if you guys not going to process the refund I’ll have to dispute this because I have returned everything in original box. So I had enough at this point because he keep saying it’s my fault. So said to them let me know what you guys want to do because if your not going to process the refund I’ll take further action. they said they made a mistake and found it on factory floor. I don’t know if this was in purpose or mistake but either way it wouldn’t have been good for me because what would have happened if they lost the certificate they would have blamed it on me. Just avoid doing business with these guys. It’s either they are very unorganised or not doing business right.

I been buying for several years from this company but I discovered recently that I'm allergic to the materials they use. Currently I've got 2 pairs… Read more

from them and I wanted to get 4 wooden arms so I change the petrol made plastic arms over into wood. But nope no spare parts whatsoever. I'm sure that is even against any trading act as all products need to make 10 years of spare parts for products they sell. Typical corporate policies! They lost a good client.

TERRIBLE quality - the glasses slide off my face. Customer care won't respond to me either.

I’ve been trying these Local Supply sunglasses lately and I’m really impressed. One thing I love about Local Supply is that they use plant-based materials in their frames .They’re lightweight, comfortable, and perfect for everyday wear.♥️

The repairs are more than double the price in Australia than it is in the USA. A frame repair is $50 USD ($71 AUD) in America on there .com website.… Read more

In Australia it’s $145 AUD on there .com.au website. I’ve reached out asking why they charge Australians twice the price for repairs with no reply. There claim on there website is reasonably priced repairs. But I fail to agree.

I had a pair of reading glasses made and the lenses immediately started to collect spots and scratches as though the hard coating had been missed.… Read more

They also smudge very easily as though the repellant coating had been missed. The workers went into full defensive mode even though I knew the CR139 plastic from which they are made is notoriously soft. I had a ding dong argument where they blamed me for doing it even though I have worn glasses for 50 years and know how to handle them. They said the lenses were made in an unknown factory in either Vietnam or China with no quality control. Never again will I face their corporate speak when complaining of product quality. They offered to refund me but nothing has materialised. I really want to know if this is standard SpecSaver quality or a one-off. My distance glasses are slightly better but still not top quality. I have double vision post cataract surgery so I need my glasses and really cannot spare them to be sent away for fitting again. I paid for both these spectacles in January 2026. I cannot find my receipts but my name and location will be on file. The (undated) note of settlement is attached, with signature.

I purchased Rayban Aviators.The pricing was great,the delivery was fast.Dealing with these people is a pleasure.I emailed a request of them,the next… Read more

morning it was prompltly and seamlessly attended to.From start to finish they have ticked all the boxes for me and I have no qualms recommending them.

I was sceptical at first but I received my glasses this week they are great. I have a prisms and short sited in my left eye and have a problem in the right. Great customer service and delivery. Highly recommended

Absolutely superb customer service with superfast delivery. I highly recommend Contact Connection to anyone wanting a reliable fast delivery of… Read more

genuine quality contact lenses. I have been purchasing from them for a number of years and have had many happy experiences with this company which is rare these days. Thank you Contact Connection!

This company's after sales service is outstanding. They only had my standard lenses in stock, but didn't have my astigmatism lenses. They went out of… Read more

their way to provide some astig trial lenses to get me through until my stock arrived, they communicated frequently providing updates on when stock would be available. I wish more companies were customer focused like this one.

Tried this optometrist after having a very bad experience with a well known optometrist. They are fantastic. Very knowledgeable and friendly. They made me feel comfortable and I'm extremley happy with the service and product I received.

BUPA Camberwell - Very good service. Very accurate with getting my Prescription correct. I have not had a Migraine since getting my new Glasses ! … Read more

I was actually booked in for a Brain MRI - but new Glasses did the trick. Very professional. Great Staff at Camberwell - and Michael is so helpful and attentive ... TOO EASY !!!

Deceptive Conduct and a Written Promise to Mislead the Regulator: Reviews by others describing this exact pattern of Australian Consumer Law… Read more

violations were visible before I purchased. You read them and assume it will not happen to you, especially when you have owned two previous Prada models of the same line without issue. Then it does.

I purchased a pair of Prada sunglasses from BrightEyes. The lenses had a significant manufacturing defect, stress-induced birefringence reaching the centre of both lenses, confirmed by a qualified optometrist. The defect caused visual halos and distortions during normal outdoor use, making the glasses unfit for purpose under the Australian Consumer Law.

Their e-commerce supervisor dismissed the claim without seeing the glasses, relaying a supposed Prada warranty assessment conducted solely from photos and processed in 24 hours. She then advised me not to use a polarised screen to test the lenses, despite it being the standard diagnostic tool for detecting birefringence. She also refused to share the written Prada response she claimed to have. Only after I pushed back did she concede that a physical inspection by Prada would be required, rendering the photo assessment irrelevant.

After the glasses arrived at BrightEyes' warehouse, the same supervisor photographed them against a backlit polarised screen, the exact method she had told me not to use. Those photos confirmed severe birefringence and showed a crystalline, irregular cluster consistent with coating delamination, a secondary failure consistent with the level of internal stress present in the lens substrate.

She called the delamination "scratches" that I had caused, despite the absence of scratch characteristics, and argued scratches were responsible for the stress-induced birefringence I had been reporting from day one. I pointed out that this implied they had sold me sunglasses that were not only defective but scratched, that their own photos confirmed both defects, and that surface marks cannot cause internal, stress-induced birefringence regardless of their origin. Despite promising to follow the correct warranty procedures and to actively resolve this issue as quickly as possible, BrightEyes kept the defective product, never processed a refund, and went silent.

Throughout this process, I requested a replacement under the ACL. When said supervisor claimed the glasses had been dispatched to Prada immediately after receipt, while BrightEyes' own warehouse photos were taken the very next day, I informed her I would escalate to the Office of Fair Trading. She replied in writing, pre-announcing BrightEyes' intent to mislead the OFT by claiming the matter was still pending manufacturer review, even though the glasses were sitting in BrightEyes' warehouse with nothing sent to Prada.

I lodged a formal complaint with the OFT. True to their written pre-announcement, BrightEyes declined to offer any remedy, retaining the product and never processing a refund. The OFT directed me to the Queensland Civil and Administrative Tribunal (QCAT) and independent legal advice to recover my funds and consequential losses, both of which I am now pursuing. I separately lodged a report with the ACCC.

In preparation for QCAT, I accessed the full OFT case file under Queensland's Right to Information Act. The case activity log records that BrightEyes replied to the investigating officer, then attempted to recall that email twice within the same minute but failed. The file also revealed that their OFT response is currently blocked from release by another government body pending a separate process. Combined with the failed recall attempt and heavy redactions under law enforcement provisions, this suggests an active investigation into BrightEyes' conduct and their compliance with the ACL. There is hope that a regulator will finally teach BrightEyes to comply with the law.

Buyer beware.

I ordered multi focal lenses for the first time from 4eyes optical. I am VERY happy with them. Being someone who has worn glasses all her life, I can honestly say, these have turned out beautifully! Pricing was good too.

As a big consumer of Prescription Sunglasses and regular glasses, I tried the Optical Superstore in Ainslie Place CANBERRA, and was very impressed. I… Read more

have a weird prescription and graded focus lenses. The lenses and service were the equal best I've had over 5 countries and 30 years. Perfect progressive shading and focus. Very impressed and I will return. They're a little out of the way but still only 150m from Canberra Centre towards Canberra Theatre.

“Customer Care” Without Much Actual Care I’ve been a long-term Oakley customer for many years, including multiple prescription frames and numerous… Read more

sunglasses purchased for both myself and family members. I genuinely like the brand’s design language, comfort, and overall product aesthetics, which makes this experience particularly disappointing.

My Oakley Metalink prescription frame developed cracking on the temple arms after around two years of normal daily use. The issue itself was manageable and isolated only to the temples — the lenses and the rest of the frame remained in excellent condition. I was not seeking a free replacement at all costs; in fact, I was more than willing to pay for genuine replacement parts if available.

What disappointed me was the complete lack of after-sales support structure behind what is marketed as a premium eyewear ecosystem under Luxottica.

Oakley customer support referred me to OPSM because the glasses were purchased there. I then contacted OPSM Customer Care and provided detailed information, photos, and the full background of the issue. Unfortunately, the responses I received were largely generic copy-pasted policy templates that did not meaningfully address the actual situation or provide any practical pathway forward. For a department branded as “Customer Care,” the experience honestly felt surprisingly impersonal and procedural.

OPSM then advised they could not source genuine replacement parts and suggested I contact Oakley directly. Meanwhile, Oakley had already informed me the parts were unavailable through their own channels. In other words, the customer was effectively left stuck between disconnected support systems.

To be fair, the local OPSM store manager I dealt with was polite, professional, and genuinely tried to help within the limitations of the system. My criticism is not directed at individual staff members. The issue is the broader support infrastructure itself.

What surprised me most is that:

* the frame model is still current, * the temple arms are mechanically detachable using screws, * yet there appears to be no genuine spare-parts pathway available through either Oakley or OPSM in Australia.

For a premium brand, I expected at least one of the following:

* access to genuine replacement parts, * a repair pathway, * coordinated support between Oakley and OPSM, * or some form of reasonable goodwill assistance given the issue occurred within warranty, and I have identified only marginally outside warranty.

Instead, the overall experience felt highly fragmented and procedural despite the heavy emphasis on “premium customer care” branding.

I still like Oakley products themselves, but this experience has significantly changed my perception of the brand’s long-term ownership and after-sales support experience.

Update: After posting my feedback, OPSM Customer Care reached out through the platform and requested my case reference number for further review. I provided the requested details immediately (Reference: ##RE-1540976##). Unfortunately, more than four weeks have now passed with no further update or follow-up.

I appreciate the effort from the local store manager who genuinely tried to assist, but this follow-up experience further reinforces my original concern: the issue is not just the warranty outcome, but the lack of meaningful ownership and communication throughout the customer support process.

I visited Sunglass Hut at Harbour Town Adelaide on 13th June with my mum, sister, and myself, and Chrissa, the Assistant Manager, provided us with… Read more

excellent customer service.

She was welcoming, friendly, and very helpful from the moment we walked in. Chrissa took the time to help all of us choose our sunglasses, offering honest suggestions and making sure each of us found something that suited our style. She was patient with us as we tried different options and never made us feel rushed or pressured.

We really appreciated her kindness and attention to detail, and she made the whole experience easy and enjoyable for all three of us. Thank you, Chrissa, for helping us choose our sunglasses and for such a great shopping experience.

The staff were fantastic and very welcoming. Love the new glasses, and will buy again from Laubman and Pank at Tea Tree Plaza