962 reviews
The team at Warringah Mall always look after me so well. I've been going there for years now and the level of professionalism, caring and customer service are second to none! Show details · 2
Very helpful staff & my specilaist was very thorough & explained in detail, great choice of frames & love the transition colour options. Staff were very helpful in adjusting my frames. Show details · 1
Oscar Wylee have great affordable on trend frames however their staff and customer service is not up to speed. On multiple occasions visiting different stores I have dealt with uninterested untrained and unprofessional staff. Osvar wylee is the jb hi fi of eyewear I will be spending my money elsewhere
Reviews with attachments
Always great service, first time I used their services I was amazed at how much better the quality was compared to other big chain optometrists. Friendly and helpful and always happy to adjust or repair. Show details · 1
From the moment I walk in, I am met with friendliness and professionalism. From the eye test to selecting frames, they offer such a personal and professional service. Since I moved to OW, I won’t go anywhere else. And the prices are great. I highly recommend OW. And they have the best range of frames. I have about 8 now! Show details · 1
I’ve been going to Oscar Wylee for my glasses for nearly 10 years now. For a lot of reasons, but the main one being the transparent pricing. At no point does my brain have to question if only some of the frames in the store are within my price range, because literally all of them are priced in the same way. Also, it helps that they have such a… Read more · 1
lovely range of designs and that too, organised by shape. I’ve always been biased towards the geometric and cat-eye styles myself.
And of course, customer service and support 11/10. Anytime I’ve noticed an issue requiring repair, they’ve been able to tackle it within 30 minutes.
High quality frames, well designed. The appointment was very informative and all staff was friendly and professional. Show details · 1
I am a very happy repeat customer. Recent changes to my sight meant that it was not an easy task to test my eyes but I am very happy with my new glasses. Show details · 1
Excellent Customer Service at Whitfords Store WA in both my eye test and choosing frames. Being a Senior usually you're overlooked in most other brand stores when looking for new glasses but I will definitely be returning to this store next year when I want new frames as I haven't ever received as good a service anywhere else. The quality of the… Read more · 1
frames and price for both my multi focal glasses and sunglasses was absolutely amazing definitely not be ever going anywhere else now!
Quick and easy purchase, friendly service and comfortable and well made glasses Show details · 1
Amazing customer service! I was overdue for my eye examination and desperately in need of new glasses. The optometrist was so helpful as my prescription had changed. The sales staff at the North Lakes store were super awesome! I was going for a whole new look and needed help choosing frames that were right for my face and skin colour. The sales… Read more · 1
associate was spot on with her suggestions. With so many options it can be a little overwhelming with the choices. But once e narrowed don the particular frame material it was so easy from there. I have had so many compliments on my new glasses. I have been a repeat customer for many years me I will continue to be. Thank you to all of th amazing staff.
Very good service and the product is good quality. As for the price excellent won’t be going to spec savers against Show details · 1
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Greeted nicely by the staff straight away at front, looked after each step. The optometrist was very knowledgeable and discussed with me my questions, made sure to talk about if I wanted just normal glasses or a pair of sunnies to decide what would suit me best and came out to the front to tell them what we talked about I needed. I found it… Read more · 1
incredibly helpful that I had help to choose frames and she was knowledgeable about which frames were right for my face shape taking into consideration the type of frames I like, there are so many nice frames to choose from it can be hard. When picking up my new glasses, again I was met with a friendly face and information letting me know I can come back for adjustments. This is why I like to go to Oscar Wylee because it’s always a good experience and I leave feeling great. Also, I LOVE my new glasses, they got it exactly right once again!
All the staff were very professional & helpful especially CJ who helped me pick out my three different glasses everyday wear, reading glasses, and sunglasses polarised Show details · 2
I found the staff and optometrist at Oscar Wylee-Kawana all awesome, very friendly, courteous and helpful. Following my eye test, I was advised about the best options for my complicated prescription lenses for both my reading glasses and for my sunnies. I was then assisted with choosing the frames from a large selection, quite modern and at very… Read more · 1
affordable prices for quality frames, of course there were some more expensive and some cheaper ones available as well.
I was given an itemised costing of my chosen frames and lens options before proceeding with the order, so there were no surprises later.
When my glasses arrived about two weeks later, I tried them on and had them adjusted for a comfortable fit before taking them home. Unfortunately after three weeks, I returned for another eye test for replacement lenses and was even offered a different frame for my sunnies which the optometrist explained would be more functional for me. The whole lot was free of charge and I’m pleased to report I received my replacements a week later and for over two months now, I actually enjoy wearing my new glasses with such vastly improved vision. I’m very appreciative for all the care and services I received free of any hassles.
I had the best experience at Oscar Wylee Shellharbour store with Sam,who was so professional,very helpful and a fun person to choose my new frames with.I originally chose a pair similar to the style I wear,went back a few days later to finalise the sale, was browsing when I saw these lovely sunglasses in tortoiseshell cat eye frames which I just… Read more · 1
had to try on.They certainly had the WOW factor,were very “ out there “so I just had to have them with multifocal lenses.I have had so many positive comments from so many people I know,and strangers who want to try them on.I have Sam to thank for giving me the confidence to try something different from their unique range.
My reading glass from Oscar Wyler started peeling after 15 months, I returned them and I was told I’d have to pay for replacement lenses, even though staff admitted it could happen again. Very disappointed with the quality of the product, only last just after warranty. will never shop again Show details
Hi there, I’m really sorry to hear this. Your lenses… Read more (+1 reply)
Latest follow-ups
The staff at Booragoon are extremely nice & helpful. They helped me pick out my glasses & listened to all my requirements. I ended up with two really great styles. Very happy with my purchases. Show details · 2
Follow-up · The staff were very helpful in finding my new frames. I only wanted plastic arms but with nose pads & they found me some. The store was quite busy, but they managed to greet & serve everyone in a good amount of time. The glasses themselves are very comfortable to wear.
From my first experience to my recent customer service is first class not over the top, very friendly & helpful. Please pass on my comments to the Westfield branch in South Morang. Show details · 2
Follow-up · Dealing with genuine people & keeping the experience simple not over the top no over selling.
I have been going to Oscar Wylee for the last couple of pairs of glasses. The optmetrists get my multifocal prescription perfect everytime. The staff at the front are friendly and are always so helpful. Show details · 2
Follow-up · I needed my lenses updated and instead of selling me new glasses they changed the lenses in my current frames, which is great, saved a bit of money with that service. Like my original glasses it was only about a week for the new lenses to come.
Positive reviews
Friendly staff, beautiful frames. After 10 days of picking up my new glasses, a dog chew one of the frames and the Manager was very helpful and understanding, had the frames replaced in 1 week. I highly recommend Top Ryde store. Show details · 1
Find out how Oscar Wylee compares to other Optical Retailers
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We were not aware of the sale for 3 pairs of glasses at the time, as the sale for 2 pairs was the one that was advertised. I found out about the 3 pairs deal after we had purchased 2. When I went in a week later to collect our 2 pairs I mentioned it to the staff and they were really helpful in adding the third pair to our order. Thankfully, they… Read more · 1
had the pair we were after in stock already. Really happy with the outcome and the quality and style of our new sunglasses.
I absolutely LOVE my new glasses. The choice of frames in fun colors and styles were brilliant. Everyone comments about them! The staff were so friendly, patient and not pushy, which I really appreciated. There were even matching kids frames for my Grand-daughter, which is super cute. Thanks from one very satisfied customer. I will be returning every year from now on! Show details · 1
Negative reviews
My experience has been negative. I purchased bifocals and sunglasses. I had to return the glasses as they where for reading and computers only. I need to wear glasses all the time. I fell over hurt myself walking into things etc. They said you'll get used to them, just wear them all the time. It's been two months now I still haven't received my… Read more
glasses. I can't see, I'm getting headaches dizziness my eyes hurt. I'm finding work difficult and everyday life a strain. The sunglasses have a UV tint in them they have a distortion where I can't judge distance such as a step or a rock. Again because of their product I have fallen over and tripped down steps. I asked my friends with good eyes to try the sunglasses they to found the sunglasses distorted distance. I called the store I purchased the glasses asking, where are my glasses, they said this is a very busy time for them, the glasses should be ready soon. Another week or more has passed still nothing. I paid over $500 in full two months ago. All I've received is bruses headaches dizziness and stress. I can't see, I have cataracts sjögren's and stigma. Im on a low income, $500/$600 is alot for me. Ombudsman expect a call from me soon. Shame Shame on you Oscar Wylie. Never again....
Hi Vanessa, thank you for taking the time to share… Read more
I was quite frustrated with our experience. both my husband and I had to get our eyes re-tested after receiving our new script as it wasn’t right for our eyes. After receiving my new script for a second time, I needed to back again to get my right lens fixed as the astigmatism was incorrect and making it really blurry. I really love the frames, but just a frustrating run around to get it all correct. Show details
Hi Emma, we’re so glad to hear you love the frames,… Read more (+2 replies)
So I have to say great customer service & choice of frames until you get to the fine print. So their policy apparently is to not warranty the lenses if you use a prescription from another company. Why? Their reason is that that the highly experienced optometrist you used for your test could have written the prescription wrong! What!!! So they… Read more
want you to have another eye test with their own optometrist. But who is paying for that? They will bill Medicare. So basically they are getting Medicare to pay them again for your test & perfectly valid prescription. That is diddling the system & getting money out of Medicare to fund them.
Hi Chris, Thank you for taking the time to share… Read more
Recent reviews
I bought two pairs of glasses from Oscar Wylee. One bifocal and another for reading. I wasn’t happy with them at first, they were glarey at first but that’s because I didn’t purchase the anti-glare film. I couldn’t see very well out of the bifocals also. Rebecca from Garden City Booragoon was so helpful. I was probably one of those annoying… Read more · 1
clients but she didn’t ever get impatient with me once. I went back several times until I was completely happy. In the end I paid $50 extra for the antiglare, and they changed the frames for me because they were too big at no extra cost, the service was second to none. Thanks so much.
Staff were very helpful as I am a pensioner and needed very light frames and lenses. The quality is good and I am having no trouble wearing the glasses chosen. The wait for the glasses was surprisingly short also. Show details · 1
The shop assistants were outstanding. They put me at ease and provided great feedback which helped me to choose my glasses quicky from the wide selection available in store. They were very knowledgable with health care benefits and promptly acted on my requests. Show details · 1
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Hi, thank you for taking the time to share your… Read more