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Good customer service - poor quality lenses.
The customer service was good but the eye test seemed to go very fast compared to tests I’ve had in the past.
My prescription was a mix of short/ long distance which I’ve been getting for the last 20 years and never had any issues with.
When trying on the glasses from Oscar Wylee I was able to see out of the top third of the lens, the middle section was completely blurry and the bottom third was painful to look through, making the glasses impossible to use. After a few minutes of use were so pain...
Went to book an appointment for eye check and specs, left without appointment
I and my wife went to Oscar Wylee store, Hornsby on Friday, 29/01/21 to book an appointment for eye check up and to get specs as we had purchased our previous sets of specs from the same store last year. But before I booked the appointment I wanted to get both the pairs from last year adjusted.
There was only one girl at the counter in the store and no other customers throughout the duration while I was in the store, so no customer pressure. She fixed one pair of specs without any fuss, but for the second pair, she rudely told me to wear the...se properly. I have been wearing multifocals for more than 10 years now. When I mentioned this, she stormed off inside their office at the back of the store leaving me standing in the store alone. After waiting for 2 - 3 minutes, I left the store in disbelief without booking an appointment. Subseuently we have purchased the specs for both of us from a competitor. After such experience, we will not visit this store again nor will we recommend this store to anyone.
Unprofessional! Part way through test & advised me optometrist needed to leave on time & wanted to rebook second half
Unbelievably unprofessional. Steer clear of chermside store. They cancelled and tried to rebook my appt part way through the consult so the optometrist wouldn’t be late to leave.
Good customer service but terrible product
Received very good customer service but have to say the quality of the glasses are terrible.
The glasses became scratched and scuffed ( to the inside of the lens) within a month - and this I am someone who only takes my glasses off to sleep at night. The frames feel flimsy and do not retain shape and constantly feels like it is falling.
The overall quality and value for money is miles behind other retailers ( eg Specsavers, Bailey Nelson) that i have used previously. In fact I am back to wearing a 3 year old pair of Specsavers glasses as my new Oscar Wylee pair is unwearable.
I hope that the lens will be covered under the warranty policy and will be going back to the store to follow up.
Poor quality lenses - don’t buy from them
I bought new glasses and lenses from Oscar Wylee in Indrooroopilly/ Brisbane 1 year and 3 months ago. The coating on the lenses peeling off within a year. I have been wearing glasses for more than 20 years and this has never happened to me before with any of the other optical stores that I have been using. This is the first time that I bought new glasses and lenses from Oscar Wylee. When I asked the manager why this is happening, I was given no answer. However, she told me that Oscar Wylee only guarantee for 1 year and that there is nothing that she can do for me. Very disappointing! Lenses should last many years and not just 1 year and 3 months. No wonder Oscar Wylee only guarantees for one year with such poor quality products.
- Verified customer
Poor customer service
This is my 3rd time to visit their shop in Highpoint shopping centre. Even i come early still ive waited for more than 10 mins from my scheduled appointment. They cancelled my Sunday sched coz the optometrist is nt coming but when i call them that ill be late by 5 mins and went to their shop i wasnt accomodated becoz thats their rule. Huh but they kept their customers waiting. The lady who assisted me last time to pick up the type of my lens was rude. Very inconsiderate. Will never come back & not recommend to my fam & friends.
Inexperienced Sales and Bad Quality of Frames
This is the second pair I've had from Oscar Wylee that has loose frame temples and cannot be tighten. I've tried to tighten it myself and even went to the store to ask them to do it. Each time I go back to the store to let them know, they said that they cannot do anything about it, even though it was less than 30 days after I got the frames (Invoice said I could get a replacement before 30 days). Now my temples just flops each time.
Sales person in store is also inexperienced, some of the sales do not even wear glasses themselves (I asked them...directly) so I don't know how they are capable to do my readings. The optometrist was in a hurry, it was just next next next, done! And I'm out the door. I love their frames but the service just makes me re-think whether I should go back there again this year.
Erina Fair store is more than fair.
Went in this morning to get an eye test at the Erina Fair, NSW store after not having one for years, dealt with both the ladies on staff this morning who were polite & extremely helpful when choosing large fit frames that turned out to be as comfortable as sunglasses.
The optometrist has excellent "bedside manner" so to speak and was extremely quick at working out my prescription to the point of the optometrist having an almost uncanny ability to gauge the Astigmatism. He was very thorough in his examination of the retinal nerves also.
If i...could give 10/10 i would do so, it is very rare to leave a store happier than going in and this was one of those very rare occasions. My grandfather used to buy Oscar Wylee glasses when he was alive and it is obvious as to why he preferred that particular store over the competitors in the area.
Moonee Ponds Store Discriminate
Optometrist would not complete my appointment unless I had an exemption in writing for not wearing a face mask. Very poor customer service and I would not recommend to others if you want to be treated like a human being.
A+ customer service.
I found the Helensvale store to be very welcoming and prompt with appointments. The store is well lite to show off their wide range of glasses. It was hard to choose as very spoilt for choice. The frames look well made and strong so very satisfied when I bought my two pairs of glasses.
TAM THE GREAT
I have had to come in to fix my frames a 3 times and Tam from Highpoint has helped me all those times. She has great customer service and so lovely. Thanks Tam! I hope Oscar Wylee looks after you just like you've looked after me.
Beautiful frames, great customer service from staff at OW Highpoint!
The store was easy to locate since I have gone there a couple of time but has always hesitant in buying glasses there. Recently I have had a change in thought and decided to book for an eye test and get new frames. I was welcomed by Sharleen and Zeus who were extremely helpful and friendly towards me and my partner (he went and got his test done as well). Zeus took his time breaking down costs and answered any queries I had in regards to buying the products and Sharleen helped me figure out which frames were best for my face. ask for them if you ever decided to go by OW at highpoint
Poor customer experience at Westfield Doncaster
The store at Westfield Doncaster was totally unobliging when I was running less than three minutes late due to the traffic lights at their centre. When I tried to explain they completely dismissed my reason and said I would need to book another time. The store is run with complete inflexibility towards customers and they are all about the bottom line. pushing through customers every 20 minutes like a production line. I am glad I have taken my business elsewhere as, from reading the reviews below, it sounds like the product isn’t that great either.
- Verified customer
They have been found by the Federal Court to have engaged in deceptive conduct.
I bought glasses from Oscar Wylee a couple of years ago. One of my main motivations for choosing Oscar Wylee was their claim that for every pair of glasses bought, they would donate a pair to someone in need. The glasses are fine, and the price was equivalent to other basic quality glasses stores, so I returned to the website today to purchase a new pair. There I found a corrective notice from the Federal Court of Australia that in fact they had donated less than one percent of the number they had advertised. I was so unhappy about this that I have chosen to review them here, so that anyone else who have heard of Oscar Wylee as an ethical choice will be able to benefit from my experience.
Doncaster, VIC branch was not accurate on eye testing and misdiagnosed
Yes Oscar Wylee Frames are nice and affordable but it was the staff and eye testing that inspired me to do this undesirable reviews. The testing was not thorough that when my specs arrive it came out worst to the extent that i can't used it. The size was not measured when i was on the store so as expected it came out very loose and tight to the nose. Yes it was cheap but it was a waste for i can't use it. Please invest more on equiptments and quality of service, from optometrist to staffs. i was even misdiagnosed with a cataract that when i went for second opinion, my eyes healthy only the vision having issues. Jeez!
- Verified customer
Amazing staff and fabulous selection
Optometrist and floor staff were all amazingly helpful! Examination was thorough and range of eyewear was fantastic not to mention extremely affordable!!!! Very happy!!!
Extremely poor company with low Optometry standards
They neglect basic requirements of an Optometry test. Most of their stores don't even have proper equipment to do a proper thorough eye test. Their "dispensers" don't seem to know much about optics, just fashion. Tests seem short and rushed; I imagine they just squeeze every patient in to squeeze every penny out. Products are cheap and nasty. You get what you pay for.
Perfect Customer service
I went into shellharbour stocklands oscar wylee to get one of the arms put on a pair of sunglasses the 2 ladies who assisted were absolutely fantastic and the customer service given was a 10/10 can not fault the store or there workers
Big shout out to Taylor and Ranae
Absolute life savers
Questions & Answers
do you guarantee glasses from scratches and if so for how long
Hi Carlos, I believe all the glasses in Oscar Wylee comes with scratch-resistant coating. I am not sure how long the coating will last for but I received my glasses in June and I wear it daily. Up till now, there have been no scratches yet. (p.s I am pretty careless when it comes to my glasses) Hope this helps!
Did you have problems with the prescription?
I have been using my new glasses for a week and I feel that my sight got worse with them and my headache as well, I feel that I see things more blurry and I get tired easily... Now reading all the bad reviews I am scared about having invested more than 200 dollars in this brand.
Thank you so much, my glasses are just arrived, I m so happy, Herivelto from Melbourne
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