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Oscar Wylee
3.2 from 77 reviews

Reviews

Review distribution

5 star
39
4 star
3
3 star
1
2 star
5
1 star
29

MCC

MCCGreater Melbourne (Inner), VIC

Below standard customer service!

published
Return Claim MadeNo
Store LocationHighpoint

JosephO

JosephOGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Mixed bag progressives and mid range off

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationOscar Wylee Northland Mall
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2 comments
JosephO
JosephO

I went back to the shop this afternoon. They finally have a checked on the prescription and re-calibrated the eye position on the frame as they realized my eye's line of sight is not symmetrical. Good job this time and appreciate it

Oscar Wylee
Bronte M.Oscar Wylee

Hi Joseph, I'm glad our team got that sorted out for you!

Love these so much

published

It was so hard to choose because there were so many options! The quality is amazing! Overall I’m so so happy with this brand! Quick, easy and affordable! Would recommend

Product Quality
Customer Service
Store LocationOnline
Perthgirl

PerthgirlPerth, WA

  • 2 reviews
  • 1 like

Love my new glasses

published

I used Oscar Wylee for this first time and can’t speak highly enough of the experience. I usually go for dark frames however the optometrist suggested I try a lighter colour frame and they looked amazing. Much more flattering on my face. My eye test was bulk billed and the glasses were 2 for $199 and I upgraded the lens to blue light filter as I spend a lot of time behind the screen. I was so impressed with the customer service and range of glasses and I will continue to use Oscar Wylee going forward!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCarousel
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Happi pham

Happi phamGreater Melbourne (Outer), VIC

It is perfect

published

I went in Chadstone store. It is so good customer service to glass frame. Thanks so much for the very glass. Sue is so friendly and professional in customer service.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationChadstone
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Elie J.

Elie J.Sydney, NSW

Misleading claims on their website manipulating consumers

published
Product Quality
Customer Service
Return Claim MadeNo

Jordan L.

Jordan L.Perth, WA

  • Verified customer

Low quality and unreliable

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationCarousel
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So Simple and Beautiful

published

The store was easy to navigate and the simple layout made it easy to find the products I wanted. There was a good range of styles including sunglasses. I love my Oscar Wylee glasses because they are light, stylish and comfortable. These glasses make it so effortless to wear daily - I usually forget that I have them on and they work well with many outfits.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationChadstone
See all answers
Arielle S.

Arielle S.South East Queensland, QLD

Amazing Sunglasses

published

It was easy to shop the frames that were best for my face shape. The sunglasses are absolutely amazing! Both high quality and stylish. I would definitely recommend them to everyone.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBrisbane
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Horrible, lazy service and inferior product

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationWarringah mall
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Vin

VinGreater Melbourne (Metropolitan), VIC

  • 10 reviews
  • 1 like

Excellent customer service

published

The sales staffs are very accommodating. During the process of check up inside their clinic, the optometrist explains everything very well. The products have variety of choices with good value of money.

Product Quality
Customer Service

Incorrect Lenses and poor training

published

My glasses were posted to my home as I live regional NSW, posted Monday arrived Friday so slow, tried on could not read small print via multi focal, called store and was advised told to go to another spectacle shop for them to adjust. So the next day drove 2 hrs back to the shop, was advised that the multi focal was for general, sent back to the manufacture rang a week later advised I had to wait 14 days for a remake. Then the following day received a txt that they had arrived, still incorrect. Got a refund but stupid girl hit credit not savings so now I have to wait 3 to 5 days and staff don’t know how to re credit the health insurance fund. Don’t shop here unless you want cheap glasses with cheap service

Product Quality
Customer Service
Return Claim MadeYes
Store LocationTuggerah
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Georgia kelly

Georgia kellySydney Surrounds, NSW

I love both of my glasses that I chose the whole range is amazing and I genuinely wish I could've gotten every frame

published

I loved how the store was set out and found it easy to find the perfect frames.
I was definitely satisfied with the range.
10/10, the products are amazing! From case to frame to lense

Product Quality
Customer Service
Return Claim MadeNo

Wendie

WendieSydney Surrounds, NSW

  • 6 reviews
  • 11 likes

Disgusting service

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationPenrith
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Bad frames and even worse service

published

Process of getting them were easy however when I received them they were not of good quality, uncomfortable, I paid extra for the UV, anti-glare and 1.74x index. Absolute waste of money. When I came back into the store to query they did not help at all, not knowledgeable of their products and services. Never buying again nor recommend. Go else where for cheaper and better quality

Product Quality
Customer Service
Return Claim MadeNo

Absolutely the worst glasses i have ever had

published

Never again will I buy glasses from this lot. Never worn them took them back won't do anything without charging me extra. I live 3 hours away, crappy everything. Crap

Store LocationErina

10/10! Highly Recommend

published

Great experience! Easily found what I wanted with the help of the team. I loved the range and the quality is 10/10. Would highly recommend Oscar Wylee to all my friends and family.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationJune
See all answers

Craig R

Craig RSydney, NSW

  • 2 reviews

So happy with them!

published

I'm so happy with my new glasses, after doing an eye test and having a problem identified, my two pairs or glasses were quick to arrive!
They're both great quality and quite sturdy. The customer service has been exceptional at every step of the way.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBondi Junction
See all answers

Neha

NehaSydney, NSW

Amazing Service!

published

This was my first experience going to Oscar Wylee and, it was the best experience I have received in any eyewear store. The assistants in the Macarthur Square store were so sweet, super helpful and really patient when trying to find the right frames. The optometrist was also really attentive. Upon pick up, the assistants ensured the frames were of the right fit, which I appreciated. In addition, the frames are fantastic. They are super comfortable, light and really trendy!

Product Quality
Customer Service
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Ritu M.

Ritu M.Greater Melbourne (Inner), VIC

Horrible quality

published

The glassess are of very bad quality. Even after spending extra money for anti reflection coating i can see so much more reflection than the normal glassess. It is just so distracting and irritating. Never going back again.


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Questions & Answers

Anna

Annaasked

I ordered two pairs of glasses- one with a blue light filter and one with standard- and I didn’t not like the outcome of it. It makes my vision have a blue hue to it, tints my lenses so they appear darker, makes my eye area darker (and hence, my eye bags), and changes the way I perceive colours. Also, one of the lenses on those glasses makes my vision blurry so I’ve been experiencing headaches, dizziness and distorts my vision and sense of depth, yet the other pair without the blue light filter is completely fine with both glasses having the same eye prescription. Another fault of the glasses with the blue light filter is that it is not balanced in the way that my glasses is tilted when I wear them and is loose. I’ve asked one of the employees to fix it for me but no matter how many times she tries the tilt is still there. Am I able to have my glasses replaced with a new one except without the blue light filter. I very much like shopping at Oscar Wylee and would like to continue to purchase from them again.

1 answer
Oscar Wylee
Bronte M.Oscar Wylee

Hi Anna, thank you for your query. We offer 1-year warranty for lens from lab faulty item or dispensing errors. However, sadly this does not apply to wear and tear or change of mind. We acknowledge that the BLF might take some adjusting to it due to the slight tint. For the optical pair, we would suggest heading in store to make sure that this is the right script for you. Thank you.


scwright-01

scwright-01asked

Why are there so many negative reviews
Where are your frames made

1 answer
Oscar Wylee
Bronte M.Oscar Wylee

Hi there, thanks for your comment. We always try to cater to our audience with transparency when it comes to our prices and materials. Our frames are sourced and hand assembled individually by our talented artisans to ensure premium quality. We source our high-quality materials from Europe and China. They are then carefully hand assembled by our talented artisans in our studio to ensure the perfect finish! Every frame is designed mindfully in our studio in Sydney. On top of that, we also believe glasses should be accessible to anyone so we provide them at an honest and affordable price.


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CategoryPhysical Shops and Optical Retailers

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