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Glasses are affordable but quality isn't good
The glasses are great and affordable with the 2 for 199 but unfortunately both of mine have had problems . One has broken after a short fall on wood flooring and the other frames keep unevening themselves . Staff say they can't do much about it since it's past warranty . Be careful about the quality of these . I've only had them for a year now .
Would Never Go To This Store Ever Again. Would Give It Zero Stars If I Could.
The only time you get good customer service in the Geelong store is if you are paying hundreds of dollars.
If you have any issues with the faulty lenses "unfit for purpose" and unwearable expect the staff to be bitchy and completely unhelpful.
The advice I got was '' you just need to get used to them" after I explained that I had given them a high script, the lenses were not asymmetrical (which as lenses used for high scripts) and the glasses need to be tilted and adjusted because I wear them for ten mins and I feel like I need to vomit from n...
Extra $30 for ‘tinted’ sunglasses!!!
Massive fail all round. Didn’t bother to measure pupil distance. Didn’t have stock. And most misleading of all - an EXTRA charge of $30 for ‘tinting’ sunglasses! Nobody else does that!
Complete wasted my time!
Ordered reading glasses but were given distance reading glasses. Requested to pick up
at a different store and didn’t happen. Had to wait for another 2 weeks. Very unprofessional and wasted 1 month.
Oscar-Wylee Hornsby so much better than Specsavers.
I left SS (Macquarie Centre) following very rude manager interaction, vowing to take my business elsewhere. Like OW frames and went in to shop (Hornsby) to get multi focal sunglasses. Soo glad I did! The shop was calm, staff very polite and helpful, and, using me prescription from SS easily found frames I liked. Even with all the extras, these glasses are hundreds cheaper than my SS multifocals. Also, they were very obliging to give my PD measures, which SS refused point blank to give me (even from my last SS glasses). Highly recommend. Please give them your custom Hornsby people.
Meh. Great design, not so great quality
The store manager was really good, friendly and accommodating. The glasses design is great but they are not of robust quality. First, the vision was not good, I thought my eyes will just adjust. Then, despite all the extras I added on the lens, less than a week, accidentally dropped it and scratches on the lens were visible. For some reason the frame is now crooked as well. Ive dropped it second time, and glasses have more than 10 dots on them. I didnt have this problem with my old glasses. They are still great after 2 years and many times of dropping it. I should have just gone to my old provider.
the worst ever
No words can describe how awful this company is, no customer service at all, unprofessional stuff, non optometrist trying to correct your problem had no idea what they were doing, gave me bigger glasses than the once I chose, received scratched lenses than got new once only to see they are making me sick, finally got them checked by my optometrist & definitely not focused correctly, she tried telling me otherwise as she is not optometrist, bought them before Christmas 2018 head office states not under warranty, waste of money, energy and time, I will me taking them further than they can imagine, they need to be shut down.
Terrible service, low quality cheap glasses - you get what you pay for I guess
Shop staff aren't trained, didn't know how to measure my eyes correctly. It's not the first time I've experienced their 'casual staff who don't know what they are doing'. They then proceeded to order me the wrong glasses and lenses-despite me having double checked with them in store. I had to eventually go back into the store myself to ask them to correct the order and ended up being charged more. Tried to contact support, takes days for them to get back to you. In the end the glasses I received weren't right and I had to wait for another replacement. Terrible service all round. Won't be using them again.
- Verified customer
Unbelievable customer service
Westfield Tuggerah...a big thank you to Beth for the best customer service I have encountered in longtime...someone who cares about your satisfaction...and really knows her stuff...a pleasant experience..love my new glasses
Collected glasses with full of fingerprints on them. Shop staff couldn't even bother to clean until I asked them. Instead of "professional cleaning" that states on Oscar Wylee website, shop manager merely just used fabric to clean glasses. I went back home with a pair of not so new glasses because they were still dirty. Opted 1.67 so called thinner lens, but still super heavy. Either they didn't genuinely upgrade the lens, or their manufacturer just can't make thinner glasses. Give 1 star only for the nice looking frame, except it keeps sliding down due to the heavy weight, and makes my head, ears and nose sore.
Crappie customer service
I brought reading glasses in July with scratch proof lenses as I am a truck driver and am hard on my glasses
3 months have gone buy and low and behold the lenses a scratching to the point I can't use the glasses
I went back to the shop and was advised by them this was general wear and tear
I have written emails to the complaint department but nobody really cares they say I will have to order new lenses
I can not stress enough this shop is only there to milk you
I will never be visiting any of your stores again and I will stay outside your shop and warn customers about your crappie practices
Should of stayed at spec savers
Below standard customer service!
Took my daughter to get her eyes tested and was prescribed glasses. Rang twice after 2weeks to check if glasses were in and was told not yet. Rang again for the 3rd time and was told they were in but no one had called us or bothered to contact us. Took my daughter to pick up her glasses and was totally disgusted in the customer service and level of care given by person serving us. She handed my daughter the glasses over the counter and didn’t even budge from behind the counter to check the fitting. I’ve never been to an optometrist where your g...lasses are just handed to you without making sure fit was correct and testing out glasses with some reading material. What happened to good old fashioned customer service? Where you are seated and given the time to make sure everything was correct. Where is the care factor and effort put in towards customers and their satisfaction? Obviously there was none here!!!!! Very unsatisfactory service!!!!
Mixed bag progressives and mid range off
Expected outcomes first contact: excellent optometrist eye check, good frame selection
Unexpected actions: frame/eye calibration position was done standing up with optical staff is way taller than me. It should be done in a perpendicular eye level position. It was recommended to get the top tier Elite line of progressive range but told the optical staff it didn't work right from the same level tier of a different provider previously. That provider change it to a premium mid tier that work excellent on the older prescription.
Delivery outcomes...: premium multi-coating is excellent, far distance and sense of depth is good, product hand over and fitting was just done as is and wear it accordingly so your eyes get use to it. Overall driving use is excellent but transition to vehicle instrumentation seems a bit off. Problematic use: Computer use leads to constant eye hunting to read the text off the the screen on my desktop PC or laptop. Came back at store and was checked on the eye frame calibration (standing up again) told to speak the manager 3 days later when she is in. Manager checked the fit observed it again. I am still rubbing my right eye occasionally and try to catch a reference point which is annoying as I have told them of my experience. I have worn progressives in the past 12 years and I know when it works. Please see my updates on the comments.
Love my new glasses
I used Oscar Wylee for this first time and can’t speak highly enough of the experience. I usually go for dark frames however the optometrist suggested I try a lighter colour frame and they looked amazing. Much more flattering on my face. My eye test was bulk billed and the glasses were 2 for $199 and I upgraded the lens to blue light filter as I spend a lot of time behind the screen. I was so impressed with the customer service and range of glasses and I will continue to use Oscar Wylee going forward!
Misleading claims on their website manipulating consumers
I visited the store in the Galeries on Pitt street to browse the options for my glasses. One of the staff assisted me well, giving me information about the variety of lens options they offer. He showed me the chart with three popular lens upgrades, which were 1. Anti-glare 2. Anti-Glare Premium and 3. Blue light filter.
According to the chart
1. anti-glare is for clearer and sharper vision, with an additional cost of $20.
2. anti-glare premium is for anti-reflection, anti-scratch and UV protection, with an additional cost of $30.
3. blue light...
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Questions & Answers
Hi my prescription sunglasses dont go dark just light tint, what has gone wrong, I got them from you a week ago
I ordered two pairs of glasses- one with a blue light filter and one with standard- and I didn’t not like the outcome of it. It makes my vision have a blue hue to it, tints my lenses so they appear darker, makes my eye area darker (and hence, my eye bags), and changes the way I perceive colours. Also, one of the lenses on those glasses makes my vision blurry so I’ve been experiencing headaches, dizziness and distorts my vision and sense of depth, yet the other pair without the blue light filter is completely fine with both glasses having the same eye prescription. Another fault of the glasses with the blue light filter is that it is not balanced in the way that my glasses is tilted when I wear them and is loose. I’ve asked one of the employees to fix it for me but no matter how many times she tries the tilt is still there. Am I able to have my glasses replaced with a new one except without the blue light filter. I very much like shopping at Oscar Wylee and would like to continue to purchase from them again.
Oscar W.Oscar Wylee
Hi Anna, thank you for your query. We offer 1-year warranty for lens from lab faulty item or dispensing errors. However, sadly this does not apply to wear and tear or change of mind. We acknowledge that the BLF might take some adjusting to it due to the slight tint. For the optical pair, we would suggest heading in store to make sure that this is the right script for you. Thank you.
Why are there so many negative reviews
Where are your frames made
Oscar W.Oscar Wylee
Hi there, thanks for your comment. We always try to cater to our audience with transparency when it comes to our prices and materials. Our frames are sourced and hand assembled individually by our talented artisans to ensure premium quality. We source our high-quality materials from Europe and China. They are then carefully hand assembled by our talented artisans in our studio to ensure the perfect finish! Every frame is designed mindfully in our studio in Sydney. On top of that, we also believe glasses should be accessible to anyone so we provide them at an honest and affordable price.
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