966 reviews
AI reviews summary
The overall sentiment for Oscar Wylee is overwhelmingly positive, with the majority of customers praising the brand for its modern, on-trend frame selection and transparent, affordable pricing. Many users highlight the professionalism of the optometrists and the helpfulness of in-store staff in selecting frames that suit their face shapes. However, a significant segment of negative feedback reveals recurring issues with frame durability, inconsistent warranty coverage, and poor communication from head office when issues are escalated.
Pros
- Diverse and Modern Range: Users frequently praise the wide variety of stylish, colourful, and "on-trend" frames, specifically noting the availability of "Wide Fit" options and geometric styles.
- Transparent Pricing: The straightforward pricing structure and multi-pair deals (e.g., 2 or 3 pairs for a set price) are highly valued for making the purchasing process simple and budget-friendly.
- Knowledgeable In-Store Service: Many customers report excellent experiences with both optometrists, who provide thorough eye exams, and retail staff, who offer honest feedback on frame aesthetics.
- Efficient Turnaround: Multiple reviewers noted that their glasses were ready for collection earlier than the predicted timeframe, often within one to two weeks.
Cons
- Durability and Build Quality: A recurring complaint involves frames snapping at the bridge or arms within the first year of use, with some users questioning the long-term quality of the materials.
- Restrictive Warranty and After-Sales Support: Several users reported being denied warranty claims for snapped frames or lens "crazing," with staff often attributing damage to user error or "normal wear and tear."
- Poor Communication for Disputes: There are significant reports of customers being ignored when reaching out via online forms or social media to resolve complaints or request refunds.
- Prescription and Lens Accuracy: A segment of users experienced issues with blurry vision or incorrect multifocal setups, requiring multiple return visits to rectify the script or lens placement.
Verdict
Oscar Wylee is a strong choice for consumers seeking fashionable, affordable eyewear and a pleasant in-store shopping experience. While the front-end service and frame variety are highly rated, the brand faces notable challenges regarding product longevity and a rigid approach to warranty claims that can lead to customer frustration.
Terrible experience, have been going for years and not always happy with the quality but loved their frames and service was good in the past. This time, the staff member ordered single vision reading glasses for me instead of multifocals. I haven't had single vision for years. It was not clear to me that it was a deviation - I simply told them I… Read more
was coming for a prescription upgrade and ordered an extra pair because the price was great (when this was only because the product was wrong). This resulted in me being hundreds of dollars out of pocket as I had to have the single vision x 2 replaced. Very upset and this, combined with quality issues with the frames, mean that I've finished with OW for good.
Whilst the staff at the Claremont store were lovely, I had two pairs of glasses snap in the middle within 6 months of owning. Staff claim that I was cleaning my glasses too aggressively - considering I've never had a problem with snapped glasses in the 30 years of wearing them previously I'd beg to differ.
Hi Anita, Thank you for your feedback, and we’re… Read more
Today is the 27 April, two weeks after reaching out to Oscar Wylee via their Customer Service contact form, through instagram and even their facebook page, but they have chosen to ignore all my streams of communication. The following is a copy… Read more
of my complaint, which is comprehensive.
13 April 2026
Visited your Oscar Wylee Chermside store this morning, as my frame just snapped by the ‘nose bridge’, at one of the two joints, expecting a replacement or possibly repair.
The personnel at the store front had a quick look at the item and deemed it as ‘normal wear and tear’, hence not covered by their warranty - which in this instance expires in June 2026.
I asked to speak to the Manager of the store, but the Manager is only available tomorrow.
The lady attending to me was reluctant to disclose her full name, although she was wearing a name badge that was sadly facing the other way on her lanyard.
She mentioned that this could happen and I must understand this is the reason “they are cheap”….
Very disappointed as this was my first foray with Oscar Wylee Eyewear. Our family of six normally go to SpecsSavers but decided to try a new supplier.
Specssavers has replaced/ repaired my glasses free of charge in the past, whereas Oscar Wylee has offered a replacement frame at a discounted price of $80.
Makes me rethink of the quality of METAL FRAMES provided by Oscar Wylee and your after-service to customers.
Why isn’t a replacement or repair offered despite it being under warranty?
Follow-up · Part 2: Received a message from Oscar Wylee’s head office that a pair of replacement frames were being sent to their store in Brookside, Qld. A few days later, received a phone call from CASEY that the frames had arrived. Visited their store and my experience with Casey was a total 360 degree positive from the store in Chermside. Both Casey and… Read more
Thank you for sharing your feedback. We sincerely… Read more (+1 reply)
Reviews with attachments
Always great service, first time I used their services I was amazed at how much better the quality was compared to other big chain optometrists. Friendly and helpful and always happy to adjust or repair. Show details · 1
From the moment I walk in, I am met with friendliness and professionalism. From the eye test to selecting frames, they offer such a personal and professional service. Since I moved to OW, I won’t go anywhere else. And the prices are great. I highly recommend OW. And they have the best range of frames. I have about 8 now! Show details · 1
I’ve been going to Oscar Wylee for my glasses for nearly 10 years now. For a lot of reasons, but the main one being the transparent pricing. At no point does my brain have to question if only some of the frames in the store are within my price range, because literally all of them are priced in the same way. Also, it helps that they have such a… Read more · 1
lovely range of designs and that too, organised by shape. I’ve always been biased towards the geometric and cat-eye styles myself.
And of course, customer service and support 11/10. Anytime I’ve noticed an issue requiring repair, they’ve been able to tackle it within 30 minutes.
High quality frames, well designed. The appointment was very informative and all staff was friendly and professional. Show details · 1
I am a very happy repeat customer. Recent changes to my sight meant that it was not an easy task to test my eyes but I am very happy with my new glasses. Show details · 1
Excellent Customer Service at Whitfords Store WA in both my eye test and choosing frames. Being a Senior usually you're overlooked in most other brand stores when looking for new glasses but I will definitely be returning to this store next year when I want new frames as I haven't ever received as good a service anywhere else. The quality of the… Read more · 1
frames and price for both my multi focal glasses and sunglasses was absolutely amazing definitely not be ever going anywhere else now!
Quick and easy purchase, friendly service and comfortable and well made glasses Show details · 1
Amazing customer service! I was overdue for my eye examination and desperately in need of new glasses. The optometrist was so helpful as my prescription had changed. The sales staff at the North Lakes store were super awesome! I was going for a whole new look and needed help choosing frames that were right for my face and skin colour. The sales… Read more · 1
associate was spot on with her suggestions. With so many options it can be a little overwhelming with the choices. But once e narrowed don the particular frame material it was so easy from there. I have had so many compliments on my new glasses. I have been a repeat customer for many years me I will continue to be. Thank you to all of th amazing staff.
Very good service and the product is good quality. As for the price excellent won’t be going to spec savers against Show details · 1
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Greeted nicely by the staff straight away at front, looked after each step. The optometrist was very knowledgeable and discussed with me my questions, made sure to talk about if I wanted just normal glasses or a pair of sunnies to decide what would suit me best and came out to the front to tell them what we talked about I needed. I found it… Read more · 1
incredibly helpful that I had help to choose frames and she was knowledgeable about which frames were right for my face shape taking into consideration the type of frames I like, there are so many nice frames to choose from it can be hard. When picking up my new glasses, again I was met with a friendly face and information letting me know I can come back for adjustments. This is why I like to go to Oscar Wylee because it’s always a good experience and I leave feeling great. Also, I LOVE my new glasses, they got it exactly right once again!
All the staff were very professional & helpful especially CJ who helped me pick out my three different glasses everyday wear, reading glasses, and sunglasses polarised Show details · 2
My reading glass from Oscar Wyler started peeling after 15 months, I returned them and I was told I’d have to pay for replacement lenses, even though staff admitted it could happen again. Very disappointed with the quality of the product, only last just after warranty. will never shop again Show details
Hi there, I’m really sorry to hear this. Your lenses… Read more (+1 reply)
Latest follow-ups
Poor quality plastic frames – I bought multifocal glasses in March last year and was very happy with them. However they developed fine cracks on both nasal sides of frame, and at 15 months one of these cracks became full thickness, The plastic appeared to have deteriorated. I… Read more · 3
went to an outlet and asked for replacement frames. This was done, but I had to pay $80 for what I believe is a materials fault and should have been a free replacement. I have had cheap chemist glasses last better than this. I lodged a complaint via email when I was asked for feedback- no reply.
Follow-up · A good news story... well done Oscar Wylie My 2023 multifocal glasses had frame that cracked spontaneously in 2024 after 15 months, and I grumpily paid for the frames to be replaced, as note din my original post. Last week the frames cracked again and I went in to buy yet another set of frames, as I like both the frames and the lenses. I was… Read more
I had the best experience at Oscar Wylee Shellharbour store with Sam,who was so professional,very helpful and a fun person to choose my new frames with.I originally chose a pair similar to the style I wear,went back a few days later to finalise the… Read more · 2
sale, was browsing when I saw these lovely sunglasses in tortoiseshell cat eye frames which I just had to try on.They certainly had the WOW factor,were very “ out there “so I just had to have them with multifocal lenses.I have had so many positive comments from so many people I know,and strangers who want to try them on.I have Sam to thank for giving me the confidence to try something different from their unique range.
Follow-up · Unfortunately after a few months wear I had to go back and have my glasses adjusted as I had trouble reading,everything was out of focus and blurred.After more adjustments,I decided to make an appointment with the optometrist who once again made adjustments which didn’t make any difference,I still couldn’t read.long story short,I went to… Read more
The staff at Booragoon are extremely nice & helpful. They helped me pick out my glasses & listened to all my requirements. I ended up with two really great styles. Very happy with my purchases. Show details · 2
Follow-up · The staff were very helpful in finding my new frames. I only wanted plastic arms but with nose pads & they found me some. The store was quite busy, but they managed to greet & serve everyone in a good amount of time. The glasses themselves are very comfortable to wear.
In-depth reviews
My experience at a melbourne store. I am absolutely disgusted at the fact I was sweared at over the phone, after I said I will be putting in writing to head office he said you do that, I asked so you are not able to assist me are you serious and used vulgar language in his response. I purchased 3 pairs of glasses 2 x clear 1 x sunglasses, which… Read more
aren't cheap. I'm have issues with my clear glasses that the film coating on lenses has not been applied correctly making it hard to see clearly through the lenses especially in day light they always look as they are dirty but are not and a hazard at night when I drive with the glare of the going coming headlights. I unfortunately have had my mother very ill and has passed away and finally been able to visit the store several times and the manager was not there, so the assistant said she would get him to call me back. I have never received such disgusting customer service from anyone. There is an issue with my clear glasses that clearly shows not a user fault and under consumer law needs to be actioned and rectified as also a hazard when driving, at would hope the person would be dealt with, the experience has left me extremely upset and left me in disbelief about what has happened. I submitted a complaint but still not heard from anyone. I guess I can contact ACCC as my next step.
Hi Carmel, Thank you for taking the time to share… Read more (+3 replies)
We had such a fantastic experience at Oscar Wylee getting my 11-year-old daughter’s glasses. From the moment we walked in, the staff were incredibly warm, patient, and genuinely lovely. They made the whole process so easy and enjoyable. The quality of the glasses is outstanding — super lightweight, comfortable, and beautifully made. My daughter… Read more · 1
doesn’t usually like wearing glasses, but this time she has to wear them for at least 10 hours a day… and she’s loving them! She even told me she sometimes forgets she’s wearing them because they’re so light and comfy — which says everything.
While we were there, I also had my own Oscar Wylee glasses adjusted, and the lovely staff member who helped me did an amazing job. They now fit perfectly — honestly better than when I first bought them.
As a bonus, we were given a free cute tote bag, and even that impressed me — great quality and such a nice touch.
Amazing service, excellent quality, thoughtful details, and a brand that really cares. We’ll definitely be back and highly recommend Oscar Wylee to anyone looking for stylish, comfortable glasses and top-notch customer service!
I found the staff and optometrist at Oscar Wylee-Kawana all awesome, very friendly, courteous and helpful. Following my eye test, I was advised about the best options for my complicated prescription lenses for both my reading glasses and for my sunnies. I was then assisted with choosing the frames from a large selection, quite modern and at very… Read more · 1
affordable prices for quality frames, of course there were some more expensive and some cheaper ones available as well.
I was given an itemised costing of my chosen frames and lens options before proceeding with the order, so there were no surprises later.
When my glasses arrived about two weeks later, I tried them on and had them adjusted for a comfortable fit before taking them home. Unfortunately after three weeks, I returned for another eye test for replacement lenses and was even offered a different frame for my sunnies which the optometrist explained would be more functional for me. The whole lot was free of charge and I’m pleased to report I received my replacements a week later and for over two months now, I actually enjoy wearing my new glasses with such vastly improved vision. I’m very appreciative for all the care and services I received free of any hassles.
Find out how Oscar Wylee compares to other Optical Retailers
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Positive reviews
I’ve been going to Oscar Wylee for years and always have a great experience. My recent visit to the Parramatta store was no different the lady who helped me was so lovely, professional, and actually listened to what I wanted. She made it super easy to find a pair that suits me. Always happy to go back! Show details · 1
The team at Warringah Mall always look after me so well. I've been going there for years now and the level of professionalism, caring and customer service are second to none! Show details · 2
Very helpful staff & my specilaist was very thorough & explained in detail, great choice of frames & love the transition colour options. Staff were very helpful in adjusting my frames. Show details · 1
Negative reviews
Oscar Wylee have great affordable on trend frames however their staff and customer service is not up to speed. On multiple occasions visiting different stores I have dealt with uninterested untrained and unprofessional staff. Osvar wylee is the jb hi fi of eyewear I will be spending my money elsewhere
Hi, thank you for taking the time to share your… Read more
My experience has been negative. I purchased bifocals and sunglasses. I had to return the glasses as they where for reading and computers only. I need to wear glasses all the time. I fell over hurt myself walking into things etc. They said you'll get used to them, just wear them all the time. It's been two months now I still haven't received my… Read more
glasses. I can't see, I'm getting headaches dizziness my eyes hurt. I'm finding work difficult and everyday life a strain. The sunglasses have a UV tint in them they have a distortion where I can't judge distance such as a step or a rock. Again because of their product I have fallen over and tripped down steps. I asked my friends with good eyes to try the sunglasses they to found the sunglasses distorted distance. I called the store I purchased the glasses asking, where are my glasses, they said this is a very busy time for them, the glasses should be ready soon. Another week or more has passed still nothing. I paid over $500 in full two months ago. All I've received is bruses headaches dizziness and stress. I can't see, I have cataracts sjögren's and stigma. Im on a low income, $500/$600 is alot for me. Ombudsman expect a call from me soon. Shame Shame on you Oscar Wylie. Never again....
Hi Vanessa, thank you for taking the time to share… Read more
I was quite frustrated with our experience. both my husband and I had to get our eyes re-tested after receiving our new script as it wasn’t right for our eyes. After receiving my new script for a second time, I needed to back again to get my right lens fixed as the astigmatism was incorrect and making it really blurry. I really love the frames, but just a frustrating run around to get it all correct. Show details
Hi Emma, we’re so glad to hear you love the frames,… Read more (+2 replies)
Recent reviews
Friendly staff, beautiful frames. After 10 days of picking up my new glasses, a dog chew one of the frames and the Manager was very helpful and understanding, had the frames replaced in 1 week. I highly recommend Top Ryde store. Show details · 1
We were not aware of the sale for 3 pairs of glasses at the time, as the sale for 2 pairs was the one that was advertised. I found out about the 3 pairs deal after we had purchased 2. When I went in a week later to collect our 2 pairs I mentioned it to the staff and they were really helpful in adding the third pair to our order. Thankfully, they… Read more · 1
had the pair we were after in stock already. Really happy with the outcome and the quality and style of our new sunglasses.
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We are very sorry to hear about your experience and… Read more