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Oscar Wylee

Oscar Wylee

3.4 from 224 reviews · View Statistics

Reviews

3.4

224 reviews
5
(122)
4
(6)
3
(7)
2
(9)
1
(80)
  • Product Quality
    3.6 (192)
  • Return Claim MadeYes (12) · No (171)
  • Customer Service
    3.6 (201)
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Jen

JenSouth East Queensland, QLD

Extremely poor company with low Optometry standards

published

They neglect basic requirements of an Optometry test. Most of their stores don't even have proper equipment to do a proper thorough eye test. Their "dispensers" don't seem to know much about optics, just fashion. Tests seem short and rushed; I imagine they just squeeze every patient in to squeeze every penny out. Products are cheap and nasty. You get what you pay for.

Customer Service
Product Quality
Store LocationBrisbane

Perfect Customer service

published

I went into shellharbour stocklands oscar wylee to get one of the arms put on a pair of sunglasses the 2 ladies who assisted were absolutely fantastic and the customer service given was a 10/10 can not fault the store or there workers
Big shout out to Taylor and Ranae
Absolute life savers

Return Claim MadeNo
Store LocationShellharbour stocklands
Jeffrey

Jeffrey

  • 2 reviews
  • Verified customer

Best service ever

published

I made my appointment via a website app which worried me a little but worked out perfectly. The service and friendliness of the shop staff and the optometrist were simply fantastic. The optometrist was knowledgable and very approachable. The 2 pairs of glasses that I ordered were much cheaper than I expected. Have to say, my best 'eye' experience ever.

Customer Service
Return Claim MadeNo
Store LocationNewtown
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Shop Kind.

published

We should all check our facts and fine print before purchasing from brands that promote themselves to be charitable and transparent.
1 set of glasses Donated from 100 sold is very different to a set being donated for every pair sold.

Customer Service
Product Quality
Return Claim MadeNo
Ms Downunder

Ms DownunderGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes

Interrogated for 30mins on phone just to make an appointment.

published

I called as mt glasses (2) pair for computer & reading were not right, all I wanted was to have another test to correct the glass. The girl had me on the phone for over 25mins, even questioning if the glasses I had were from them? I lost it at the end telling her I was not going to be harassed this way, never again will I go there.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationSouthland Cheltenham
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Charlyn T

Charlyn TPerth, WA

friendly staffs and trendy looking glasses

published

I chanced upon Oscar Wylee from IG and I'm very impressed to see them offering such a wide range of trendy looking glasses at an affordable price. Had an amazing experience at the Joondalup branch, the staffs are friendly, helpful and patient. I can't wait to get more glasses in the future!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJoondalup WA
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The reviewer stated that an incentive was offered for this review

Great customer service

published

I received great service at the Sunshine Plaza branch. Such a wonderful range of glasses. To choose from. Thank you to all the lovely ladies for your help! I will be back in the future!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSunshine Plaza
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James

JamesSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Scam with fake charity claims

published

They had a promotion where they said if you buy a pair of glasses they will donate one to children in need. Now it's come out that they never followed through with that, and have been fined $3.5m by the ACCC. What scum.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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Delaini

DelainiMetropolitan Adelaide, SA

Very happy

published

I had a good experience at Oscar Wylee at Tea Tree Plaza, SA. After getting my eyes tested for the first time in a few years the prescription came back quite different than my previous prescription from a different optometrist, but I've been wearing the glasses for 4 days now and I think they're fantastic. I was getting headaches every day and haven't had one in these 4 days. When I picked out my glasses I spent an hour picking and the two front of house ladies helped tell me what looked good. I received the glasses in 13 days which I think is great right now considering border issues. I've already received lots of compliments on the glasses. Thanks Oscar Wylee, i'll be back next time.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTea Tree Plaza, SA
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Des

DesMetropolitan Adelaide, SA

  • 2 reviews

Everything about OW is great!

published

Their range of eye-wear is great. The optometrist was quick and efficient. My prescription for both sunnies and normal glasses with graduated lenses is perfect. The service was great. The price is great.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWestfield Marion, SA
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The reviewer stated that an incentive was offered for this review

Excellent Glasses

published

The glasses I ended up buying were the very first I tried on. The layout of the store made it very easy to find everything, and there was a wide range of options available. I tried on multiple pairs, in my preferred styles and colours, but the first ones I spotted were definitely the best suited to me. The frames on offer are very unique, including the ones I chose to purchase. The blue blocking lenses really serve their purpose and I am overall delighted with my in-store experience and product.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouthland, VIC
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The reviewer stated that an incentive was offered for this review

Sarah Power

Sarah PowerSouth East Queensland, QLD

Can’t Smile Without You

published

Oscar Wylee Garden City is a beautifully appointed store—spacious, bright and welcoming. The large array of products shine like jewels in their individual settings. My tortoiseshell beauties are incredibly comfortable, light-weight but solid and durable. The staff are not only friendly and caring but also professional and knowledgeable about their products, and open about their pricing procedures.
This is my first pair of Oscar Wylee prescription glasses, and certainly will not be my last. Think I’ll purchase a bright, shiny pair for Summer. I’m smiling at the thought.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGarden City, Brisbane
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The reviewer stated that an incentive was offered for this review

Sooz Nunez

Sooz NunezSydney, NSW

Above and beyond

published

My husband and I both got new prescriptions and the service was outstanding. They were professional, patient and great. They made sure my multi focal prescription was just right and really made it stress free. I would highly recommend the Newtown branch.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationnewtown
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So Helpful! Great Quality.

published

I found the store was really well laid out and I easily found something cute I liked and suited me. The staff were friendly and helpful and the glasses themselves have been great!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChermside QLD
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The reviewer stated that an incentive was offered for this review

Great to have Professionals so close to home

published

No problem finding the store - the selection of glasses was wide enough for to choose two pairs comfortably - the staff as always are proficient and helpful - I am very happy working with happy staff -these are my second set - Thank You - Paul

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTop Ryde
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Andrew

AndrewPerth, WA

Another happy year wearing OW

published

I had help from staff as soon as I arrived. I am a 5 year customer and they didn’t know that until we went to the counter. Great service and experience at Joondalup

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJoondalup
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Jay b

Jay bGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Perfect new glasses

published

Excellent quality frames and lenses. Great everyday glasses. Comfortable to wear and they look fantastic too. First time ordering from Oscar Wylee, and I will definitely use them again when it’s time for new glasses.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAirport West, Victoria
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KathyG

KathyGSouth East Queensland, QLD

  • 6 reviews
  • 7 likes

Excellent Service from All staff at Oscar Wiley Morayfield

published

The range of glasses is ‘different’. I found them modern in design and very reasonably priced. I needed further treatment and a referral was issued and sent instantly. Two days later they followed up my referral ensuring I had an appointment.
Highly recommend and I will return.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMorayfield
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Daniela N.

Daniela N.Sydney, NSW

Fantastic! Great Service!

published

The store was easy to find (Parramatta) and the staff were easy to chat with and very helpful in finding the right glasses, even showing frames that were suited to the strength of lenses I needed. Didn't need to wait to long to receive my glasses, very professional and well done. Love the range! P.S Wearing them in my profile pic!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationParramatta, NSW
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The reviewer stated that an incentive was offered for this review

LizH

LizHAustralian Capital Territory

Fantastic help for first timer

published

Very helpful staff with my first pair of reading glasses. I was anxious but they spent a lot of time with me and gave honest advice about what suited and what didn't. The display was easy to navigate. Glasses were delivered on time and with a smile.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCanberra Centre
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Page 1 of 12

Questions & Answers

Carlos R.

Carlos R.asked

do you guarantee glasses from scratches and if so for how long

2 answers
Stephanie L.
Stephanie L.

Hi Carlos, I believe all the glasses in Oscar Wylee comes with scratch-resistant coating. I am not sure how long the coating will last for but I received my glasses in June and I wear it daily. Up till now, there have been no scratches yet. (p.s I am pretty careless when it comes to my glasses) Hope this helps!

Julie Pownall
Julie Pownall

You would be best to ring Oscar Wylee and ask them about the coating etc available.

Ari D.

Ari D.asked

Did you have problems with the prescription?
I have been using my new glasses for a week and I feel that my sight got worse with them and my headache as well, I feel that I see things more blurry and I get tired easily... Now reading all the bad reviews I am scared about having invested more than 200 dollars in this brand.

2 answers
Jinty
Jinty

Not at all. I’m very happy. I was worried about graduated but they are excellent.

Bronnie T.
Bronnie T.

I do feel as though the script isn't quite right. But mine is quite complicated.

HERIVELTO M.

HERIVELTO M.asked

Thank you so much, my glasses are just arrived, I m so happy, Herivelto from Melbourne

No answers

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