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The Sunglass Fix

The Sunglass Fix

Online store, Physical store
4.8 from 241 reviews · View Statistics

Reviews

4.8

241 reviews
5
(218)
4
(9)
3
(1)
2
(5)
1
(8)
  • Product Quality
    4.7 (27)
  • Return Claim MadeYes (2) · No (21)
  • Shipping
    4.5 (21)
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Julie

JulieSouth East Queensland, QLD

  • 5 reviews

Great lenses

published

Good quality good colour perfect match to originals, friendly company to deal with, very helpful when I called them for assistance and inquiring of my order
Thanks heaps for a great service

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Great Customer Service

published

I ordered replacement lenses for my Ray Bans and when they arrived I quickly discovered I had ordered the incorrect lenses for my frames.
One email later and the correct lenses were on the way - no questions asked and no issues even though it was my error.
The correct lenses have now arrived and fit perfectly and have restored my glasses to new.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Kara_Lackmann

Kara_LackmannSydney, NSW

  • 2 reviews
  • 1 like

Great lens replacement

published

I love my frames and was sad that after a few years they sustained so many scratches and along came Sunglass Fix!

Ordered replacement lenses, although there were 2 different sizes for my frames I worked out the size from the numbers on the frame as it was tricky measuring the lens itself.

Easy ordering, I followed up my package as it seemed to take some time, Sunglass Fix responded really quickly. Luckily the lenses arrived that day. Installing was easy using the tutorial.

Am a happy camper, have a pair of sunnies all renovated in time for the warmer sunnier weather.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Julie

JulieSouth East Queensland, QLD

  • 5 reviews

Great company

published

I was sceptical using an online company of this kind
I firstly called and spoke to a lovely gentleman that explained how the company works and where they were located, lucky for me in Australia
He stayed on the phone call and helped me through the ordering process, within a week I had my new lenses great quality and a good company to deal with thanking you The Sunglasses fix
Julie

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Awful company, condescending people, never use them.

published

Ordered Ray Ban replacement lenses using their instructions and information straight off the frames. The Lenses left Australia a week after I ordered them and then disappeared for another 3 weeks. They don't fit!!!!
My fault apparently!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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1 comment
The Sunglass Fix
Craig A.The Sunglass Fix

Very disappointing quality

published

I received my replacement lenses today in the UK ahead of the scheduled lead time and was excited to fit them into my old Rayban frames. The instructional video advised unscrewing the frames and popping out the old lenses. This was fairly easy. However the replacement lenses are very slightly different in curvature to the originals and fitting was considerably more difficult, so much so that in the process both of the new lenses de laminated a small amount in the edges. They are in and better than my old ones that had a scratch but certainly not perfect.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Shane B.

Shane B.Wide Bay-Burnett, QLD

Unbelievable delivery

published

I ordered my lenses at aprox 2pm Wednesday afternoon on the 1/7/2020 I just received my lenses on Thursday at 10.45am on the 2/7/2020. I payed $5 extra for express post but did not expect delivery the next day. The site was easy to navigate lenses are excellent easy to change thanks to the online video will be recommending sunglasse fix to everyone. Thanks for your prompt service 10/10

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
The Sunglass Fix
Craig A.The Sunglass Fix

Run as fast as you can fron these guys!!! Quick to take your money slow to send product!

published

Poor shipping practices...pay for DHL shipping express then when asked Sunglass Fix for shipping info I get a Canada Post tracking number will tell everyone I know to Stay Clear of this shady company!!! 40 days after placing my order still no product! Quick to take your money slow to recieve item.

Shipping
Incentivised ReviewNo
9 comments
The Sunglass Fix
Craig A.The Sunglass Fix
Dave
Dave
Dave
Dave

Well today is 46 days and counting with nothing being delivered so far!!! I post if and when they ever get delivered.

Mike

Mike

  • 3 reviews

Top lenses

published

Got two sets of lenses one for Otis blunt and one for spotters cruiz. I have been using them now for about 6 months and they have been great. No scratches and just as good as origin lenses.
Thanks.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
The Sunglass Fix
Craig A.The Sunglass Fix
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Toby M.

Toby M.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Too easy !

published

Ordered some lenses for sunglasses that were 3-4 yo and a few days later delivered and easily installed.
Delivery had tracking,lenses were wrapped nice and snug and also a sunglasses bag thrown in to help keep the new lenses from being scratched. If I could give 6 stars I would !

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Barnzippa83

Barnzippa83South East Queensland, QLD

Great service.

published

I ordered the incorrect size lenses. Sent them an email and they had posted the correct size within a couple of hours. They included a return envelope for the incorrect size lenses. Couldn’t ask for more

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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1 comment
The Sunglass Fix
Craig A.The Sunglass Fix

Thanks so much for the review and positive feedback. Very nice of you to take the time. Really helps our company and the team here. Enjoy your lenses!
Craig Anderson CEO and Founder of Sunglass Fix

Euan

Euan

  • 2 reviews
  • 2 likes

So quick

published

Ordered on Wednesday and were delivered to me by Thursday afternoon. I was still waiting for the confirmation email. Definitely be ordering again. Cheers for the fantastic service I was provided

Incentivised ReviewNo

Fantastic!

published

Prompt delivery and excellent quality!
I would absolutely recommend this service to anyone who has scratched their favourite pair of sunnies (much like I had).

Very informative installation videos also. I wasn't quite sure how I was going to get my lenses out without snapping the frame but their advice made it super simple.

Thanks!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Rsrem

Rsrem

  • 3 reviews

Great product

published

I purchased replacement lenses for my Revo from Sunglass Fix. Fast shipping to WA, well packaged, perfect fit, look good and a great video instruction how to replace them, definitely highly recommend.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Isaac Tredrea

Isaac TredreaPerth, WA

  • 5 reviews

Wow the delivery was fast!

published

Amazing, I bought lenses on Tuesday and had them delivered to my office in Perth by Thursday... the lenses were perfect...
This the second time I've used these guys...I'm very happy with the level of service.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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00BCK

00BCKSouth East Queensland, QLD

  • 4 reviews
  • 8 likes

Outstanding service and great lenses

published

I ordered some Oakley polarised lenses two months ago. Unfortunately the polarisation made them blurry to use when driving. I sent an email and had a quick reply and an apology and received new non polarised lenses in two days along with a prepaid, addressed return envelope.
Outstanding service from a company who says what they do and do what they say.
The lenses are also great at a fraction of the Oakley price.
I highly recommend the Sunglass Fix.

Product Quality
Incentivised ReviewNo

Very Happy

published

I bought replacement lenses for my Oakley Enduro from sunglass fix. Fast shipping to regional town, well packaged, Perfect fit, look good and a third the price of genuine lenses, definitely recommend.

Incentivised ReviewNo

perfect fit and as good as original lenses

published

Very easy to deal with and navigate the store.
I accidentally scratched the lens on my Oakley's ,quick replacement and they are back to being new and for a fraction of the original price.
Very happy.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
The Sunglass Fix
Craig A.The Sunglass Fix

Thanks for the nice review Tim. Very much appreciated by the team at Sunglass Fix. Enjoy your lenses and thanks for taking the time to share your experience with us and others. Craig CEO and Founder - Sunglass Fix

Fast shipping to USA and decent quality lenses

published

I needed a quick pair of Polarized sunglass lenses to get my girlfriend for her Moscot Miltzen frames. It took exactly 8days to be delivered to NYC from Australia with the fastest shipping for only $5. We went to Moscot to get the lenses installed and the quality of the polarized lenses are pretty decent. I have some polarized lenses from Lensabl that were at least twice the price and take twice as long to be made/installed than Sunglass Fix and are only marginally better lenses. Considering you don't need to mail out your frames and the cost is only $50 for perfect fit polarized lenses I would go with Sunglass Fix if I ever need to replace mine.

Product Quality
Shipping
Incentivised ReviewNo
Ronnie.

Ronnie.Metropolitan Adelaide, SA

  • 3 reviews

Better than original lenses.

published

Great products, I replaced my lenses with these and without doubt they are better than the original lenses, and at less than a third of the price I was qouted.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
The Sunglass Fix
Craig A.The Sunglass Fix

Thanks Ronnie, appreciate the positive feedback and your taking the time to write about your experience with Sunglass Fix.
Enjoy your lenses and thanks again for the nice review.
Craig Anderson CEO and Founder - Sunglass Fix

Page 1 of 13

Questions & Answers

JennyD

JennyDasked

The Sunglass Fix

How long is shipping to Canada? Postal code N3W 2G9. I'm looking to replace polarized lenses for my husbands Maui Jim Stingrays. He's a little worried buying 'aftermarket' but you do have really good reviews. If you have anything to add to ease his mind that be great. Thx so much.

1 answer
The Sunglass Fix
Craig A.The Sunglass Fix

Hi Jenny, Normally shipping to Canada can take 2-3 weeks with our free shipping or for a few dollars you can upgrade to express and get it in 1-2 weeks with tracking. However, with international borders closed all bets are off. DHL is no longer guaranteeing times. We've seen dealys of 1-3 weeks over what they state. Good news is it appears to be getting better. It's not all DHL, They use the domestic postal systems to perform the last leg within country and that's taking way longer than normal due to pandemic distancing and other reasons. Anyhow, best case at prsent is probably 2 weeks. Worse case 5 or 6.
Sorry, wish things were better but the world will get back to normal before long.
Craig and the team at Sunglass Fix

Mike M

Mike Masked

The Sunglass Fix

Dear Sunglass Fix,

I have a pair of Maui Jim Stingray sunglasses. Model number is MJ-103-10. Tortoise frame. Polarised brown lens with a mirror finish. I've cracked the right lens and would like to replace. How do ensure I get the right lens colour and mirroring. And what kind of lens do you provide for this model please?

Thanks
Michael

2 answers
The Sunglass Fix
Craig A.The Sunglass Fix

Hi Mike, your best bet is to visit our website at this link:
https://www.thesunglassfix.com.au/sunglass-lenses/maui-jim-mj103-stingray-replacement-sunglass-lenses-55mm-wide

This is the product for your frames. We have a wide selection of lenses we make for the Stingrays. However, it's hard to know exactly what lenses you have. From what I can tell the MJ-103-10 specifies the Stingray in the Tortoise frame but not the lens colour.

You can send our care team an email with a photo to info@thesunglassfix.com.au and they can probably help you ensure you get the closest match if you can't work that out from the website.

Hope that helps, Craig and the Sunglass Fix Team

Mike M
Mike M

Thanks...I've ordered the lens'.
Best
Mike

Margaret D

Margaret Dasked

The Sunglass Fix

How long does the replacement lenses last my Maui Jims lasted 2 years lost the colour in one of the lense can’t wear them anymore looks distorted and horrible

2 answers
The Sunglass Fix
Craig A.The Sunglass Fix

Hi Margaret, Replacement lenses like original lenses vary greatly in useful life. Much of the life of the lenses depends on the type of lens you have and the way they are treated and stored.
Non polarized lenses can last longer and their manufacturing process is simpler. They usually are a lens that is coloured and then treated with coatings to protect the lens.
Polarzied lenses are usually multiple lenses fused together. This fusing is usually a robust process but can deteriorate over time in extreme situations like heat or chemical attack and once the layers start to separate the process usually progresses as more things can make their way between the fused lenses causing further separation.
That said, I've seen lenses last for a week as they get scratched through a large drop or contact with a very sharp object in a bag affecting the main visual portion of a lenses. I've also seen both regular and polarized lenses last for 7 or more years with good care.
Lenses are also made from different material. Maui Jim uses Glass lenses in some of it's models as well as plastic in others. Plastic is lighter and safer and can be used in many rimless light frames models. Glass, being 3 times as heavy is usually used in full framed sunglasses. Glass is harder than any plastic hard coated lenses I've seen on the market. Therefore, it's usually stronger in terms of scratch protection. That said, one drop and the heavy lens can hit the ground and break destroying the lenses. They also tend to not be as comfortable to wear.
If I had to put an average on how often I would think people would replace their lenses I would say regular lenses would probably last a good 3 years of heavy use if kept from bad scratch scenarios. Polarized would probably last around two on average. That said, replacing lenses every 2 or 3 years would mean you have good performing, clear vision for about 6 cents a day for polarized and about 2 cents a day for regular lenses.
They can last a lot longer if cleaned with warm soapy water on a monthly basis or right after exposure to chemicals such as sun screens, bug spray, or perfumes. Also storing them in a microfiber case can do wonders for keeping them scratch free. I do find it amazing how many scratches take place when sunglasses are not in use compared to when in use.
Again, I have a pair I haven't treated considerably well that's polarized and are 6 years old. However, I've also gone through some much quicker by cleaning them on a dirty t-shirt with something that cut through the lenses.

We are always looking at ways to improve the lenses and hope that someday the technology and manufacturing processes available will improve so the lenses last even longer. However, with replacement lenses available and becoming more commonplace at least there's a much more cost effective option than buying an entire new pair when your lenses get worn. They certainly are the most important aspect in terms of performance so having clear, good performing lenses, is important.

Hope that helps, Craig Anderson CEO and founder Sunglass Fix

Margaret D
Margaret D

Thanks very much will have to order some more as they are the most comfortable sunglasses to wear iv had the frame for around 8 years

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