The Sunglass Fix
- ✓ Verified company
285 reviews · Statistics
- See all reviewer photos
Reviews
Just brilliant
Online storeEasy to follow online experience and instructions on how to do things at just the right moment. Short wait for delivery. The package was a Direct Mail masterpiece on its own - brilliantly packed. A short refresh of the online video and I fitted the new lenses relatively easily. Would definitely recommend this company.
received a cracked item, after sales non-existant
Online storei purchased a diamond sfx for my oakleys, paid good money for it but received something where the layers were stuck on together, and started cracking upon installed. clearly i have bought the right item but emails to them have gone unanswered. poor product and poor after sales support. DO NOT BUY!!
... Read moreIt took 2 emails to get a reply on 1st Oct, and then no replies even after 3 more email follow-ups over the next 7 days. What would a customer think of that? A cracked lens on day 1 on a frame which h
... Read moreas had 5 different lenses (2 original oakleys and 3 from revant) over 17 years. What does that tell you about the lens?
Hi, again I'm sorry you had a problem or delaminated a lens on install. Our lenses as well as our customer service team have won awards for their quaility and our team helping customers so I really wo
... Read moreuld like to investigate this but it's hard as I can't figure out your order from this review as it's anonymous. However, if you reply with an order number I will personally look into it for you and find out what might have happened to your emails and why there were ignored or lost or sent to spam. Again, normally we'd get another set out right away if you damaged the lenses on install but obviously something happened in the communication process that stopped that from occurring. Again our phone number is 0260090908 and we are a phone call away from helping or just you replying back with an order number.
Great lenses
Online storeFound my Tonic lenses on line within matter of a couple minutes. Ordered and installed in 8 days. Can't ask for better than that. The lenses were better than what I already had. Will be back, thank you
... Read moreAuthor stated being incentivised for this review
Great fix!
Online storeI have purchased two sets of lenses in recent weeks - one for an old pair of Ray Bans that had a huge amount of crazing, the other being a pair of Otis (glass lens had cracked). In both cases, I was told that I couldn’t get OEM replacement lenses (or at least without great expense). Having found the sunglass fix, I couldn’t be happier. I went for the top ‘Diamond’ lenses. Easy to pop out the old and pop in the new ones (which are a perfect fit, provide great clarity and suit the frames perfectly). Great packaging and prompt delivery.
... Read more
Find out how The Sunglass Fix compares to other Optical Retailers
Know better, choose better.
If the frame is good, get these lenses
Online storeI purchased the Ray Ban RB4306-F - 54 mm, SFxUltra polarised lenses for $49. These were to replace my wife's scratched lenses. The website is easy to use, just type in the glasses code on the left arm of the frame and it come up with your options. Quick delivery. FYI, I needed to use a controlled amount of force to pop the old lenses out and install the new. Good quality product, they just don't have the Rayban logo. Saved myself $200 on a new pair.
... Read more
This has been a good product
Online storeI am satisfied with the service and the product provided.
HI Alex, I'm unsure I understand what little progress means. Normally we ship orders in one or two business days after making the lenses. At that point you should have received a shipping notificatio
... Read morens. Depending on your shipping option selected at checkout you would have been provided with a tracking number if applicable. As for your recent contacts we normally respond to emails in 1 business day. I would recommend you check junk mail if it's been longer than that. The email would have been from info@thesunglassfix.com.au.
Excellent Service/Price
Online storePlaced order from uk for Oakley sunglass lenses.Small defect when arrived contacted company and replacement sent with out delay or question. Would recommend and use again.Excellent service
... Read more
Repeat Customer just as impressed as last time.
Online storeSeven years ago I replaced my RayBan lenses with Sunglass Fix (they lasted that long). Today I received my replacements (along with another pair). Delivery was prompt, fit perfect. Very happy customer.
... Read more
Perfect fit and speedy service
Online storeRecommended by a friend here in the uk. Oakley Jupiter lenses replacement ordered and received within 10 days. Perfect fit and simple to install. Saved me at least £100
... Read moreFind out how The Sunglass Fix compares to other Optical Retailers
Know better, choose better.
Amazing service
Online storeI ordered 2 sets off lenses and was just blown away with the service and quality of the lens
Then I found a pair of Oakleys in the glove box in my corvette so I went to order an other set of lenses but I could read the model number
So i called the customer service team no problem just send the glasses to us and we will cut the lens you want. A week later I had received the frames back with new lenses fitted
I was amazed with the service nothing was a problem which made it just a pleasure to do business with them I tell everyone about sunglas
Other the lens are ok ,their system and customer care need improvement
Online storeOrdered 2 pairs of lens for 2 different sunglasses with tracking for shipping.
- 1st email on the order came in fast but the item description were truncated.. (i'm not sure if I've ordered the correct lenses.
- After waiting for 2 days , I email them to check the order status. To my surprise , they replied that "Your order is in pending due to address verification." and ask me to verify my address.
- 5 days after verifying the address with the CS, an email came in with basically nothing !!
- 2 days later , I got an email on shipping info
HI Bo,
I am sorry about this and yes, we can improve and always strive to do so.
Restores faith in online business
Online storeThis won't be a long spiel just to say these people are great to deal with in all aspects. Three sets of lenses so far and not one complaint. I made a mistake with one order and they immediately responded to an email with an offer to fix, great service and a great price to get good frames back in action.
... Read moreFind out how The Sunglass Fix compares to other Optical Retailers
Know better, choose better.
Wow wow wow
Online storeI destroyed lenses in my brand new Fendi’s on an overseas trip! I came back to Australia and found sunglass fix and omg! Amazing lenses that has to be custom made. The process was so easy, I got my sunnies back in 5-6days in a perfect condition!
Thank you so much, so happy that I found this service
... Read more
The Sunglass Fix for like brand new lens repairs.
The Sunglass FixGreat positive friendly customer service.
They pride themselves on quality lens and repairs.
The repaired Rayban replacement lenses were like brand new.
A simple, inexpensive and quick mailing process easy to follow with quick return. Thank you Lana and the Sunglass Fix team for your help & guidance.
I am thrilled with the result!
Great service
Online storeHad a bit of correspondance with these guys leading up to putting in an order for lenses.The process was hassle free & lenses arrived promptly & well packed .
Questions & Answers
Hi. I’m after replacement lens for my Burberry sports be3046. They have a shield style lens. Are you guys able to custom make that lens? Regards Col
Hi Col, unfortunately we don't make the single lenses / google / mask lenses for sunglasses. We can make lenses in just about any frame that support two separate lenses but haven't invested into google making equipment at this point in time. Your best bet will be to contact Burberry support and see if they can help you with a replacement lens.
Hope that helps, Craig and the team at Sunglass Fix
Hello, do you have lenses for a pair of Timberland TB2136 58 mm wide,
Cordially
Joel
Is this business still operating? Can’t get emails answered or phone answers and cart won’t load properly.
Hi Annab, yes, still going strong. We strive to get back to emails in 1 business day. After a weekend this may take two days as volumes are high. I'm not sure what the phone situation would be as we answer them from 6:30 am to 5pm AEST Monday - Friday. If you are in a different part of the world you will have to either leave a voice mail or call during our business hours to get someone. I did notice that our Voice Mail box which holds 100 filled up over the weekend and that could have been the issue as once that's the case it may just ring out or not allow you to leave a message. However, that has been cleared as of yesterday. Hope that helps,
Email: info@thesunglassfix.com.au
Phone: (we have many for different parts of the world but all route to +61 260090908
Craig Anderson - CEO and Founder - Sunglass Fix
Get an answer from our members and The Sunglass Fix representatives
Details
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi RSIM, that sounds strange as our team normally responds to emails within one day. We also have phone numbers in several countries including a tool free one in Australia. I'm not sure I can fully
... Read moreunderstand what has happened with your lenses but it does sound like you may have torn the polarization layer on install. We have a team here than can help you get another set and either install the lenses for you or walk you through it to ensure that doesn't happen again. You can also return the lenses for a full refund up to 6 months after purchase for any reason. Anyhow, it's hard for me to investigate how your communication failed with us without having your order number. I think your best bet is to just call us on 0260090908 between 9-5pm so we can help since emails seem to have failed for you. We are here to help and stand behind our products so I'm sure they will take care of you but I can't say why the email's have failed. We also have a contact us page at thesunglassfix.com/au/contact which definitely works if you don't have time to call.