Great service! Professional and good range of glasses
I have been their customer for over 7 or 8years and I always go back to them. Their service is great especially the manager Joon, he care about customer and always very professional. I would recommend my friends to go to him.
Samantha at Macquarie 1001 optical - exceptional & professional!
I visited Macquarie 1001 Optical and saw Samantha. Wow! She was so thorough & professional! She also picked which glasses would suit me first pick!! Definitely going back each year for my eye check!
I visited 1001 optical @ Hornsby to have an eye test, Kelly was amazing and was very kind & understanding.
My new glasses are perfect and they did a rush on them for me as I needed them quickly, I had them in 4 days.
Wonderful service and a wonderful team.
- Verified customer
Excellent Professional Service
I together with my wife visited 1001 Optical in Chatswood Chase in late September and Early October 2019. We both were served by the same optometrist Ms. Annie Yu. We experienced the service was professional, patient, understand the need of the client and willing to do some more extra for the benefit of the client. The service was very much impressed and appreciated.
Excellent service from 1001 Optical in Chatswood Chase
I took my 93 year old father to 1001 Optical Chatswood Chase for an eye test. The optometrist (Francis Chen) was very professional and patient with my father who is hard of hearing. Francis diagnosed advanced macular degeneration in one eye which a previous optometrist (from another company) did not detect over the last several years. He was professionally negligent.
I highly recommend Francis for his thorough examination of my father's eye sight.
One stop shop
I went to 1001 in Hornsby for an eye test & variable focus glasses, I was so impressed by the thorough examination & level of service while not pushing sales on me. This is a shop that values the customer above the dollar. The product knowledge is second to none, I've been back since for prescriptive glasses, I won't go anywhere else. Jun & the staff are so helpful, they made the experience a pleasure. I recommend them 100%
1001 Westfield Westfield Parra
Again great friendly service,tested straight away then got a message 3 days later that they were ready to be picked up.
Thank you Francis for being efficient, well spoken and your beautiful Smile.
Getting 2 for the price of 1is way better than bupas1 for 1.
Keep up the good work team.
thanks for excellent service
Eastgardens Westfield1001 Optical Eastgardens 2036
I am 70 years old, have been they customer around 20 years.Product is so good and well presented. Service extra understanding. Very professional (Euijin Coleen) have problem with frame on my Prada glasses it was replaced and return to me in record time.Optometrists is so friendly and helpful (10/10 to Asians) As Australian I am so happy with they kindness.
My kids and Grand kids have contributed with cost of my bio focal lenses with good frame which was thanks God, under warranty,Frame was replaced and returned to me in record time.Keep up good work we need people like you running the business with professional attitude for older Australian.
By Anna on 24 May 2019
Recently lost my progressive glasses and needed new ones. Went to the store for a prescription and examination. Everything was measured up and then was told to wait 2 weeks. After 2 weeks, went back and tried on the glasses. The glasses were so bad I thought it was a joke and took them back. Was told that the pupil measurements were wrong and that one of the lenses would have to be remade. Another two weeks. Glasses arrived and tried them on. Not much improvement. Was told it would take time to get use to them. (had no problem with previous gla...sses. After a week of frustrating use ( i couldn't even find focus on my phone or watch TV without the edge being out of focus.) I got rid of them. Had a friend order a pair from overseas where I got my last pair from my old prescription and had them a week later. Perfect vision. 1001 Optical are hopeless, non professional. The optometrist stumble over her words as she tried to make excuses as to why my glasses don't seem to work. A total waste of $550. If you respect your eyes, don't go there.
helpful store with good range
The Hornsby store has provided good service to me for a 3 or 4 years now. The optometrists have been professional and they seem to have modern systems. The store staff have been helpful in finding frames. I buy a single name brand frame rather than the 2 for $200 deal, working on the basis that quality is better than quantity. The ongoing sales are a bit suspicious and I don't understand why frames are so expensive, but 1001 is at least cheaper than the larger optometrists.
I did get the glasses back once with the prescription too short and they fixed it up with minimal trouble.
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