Reviewer Photos & Videos
Order goes on backorder despite showing as in stock on the website - twice...
Didnt learn my lesson the first time with these guys, ordered a pair of prescription sunglasses in early January, which went on backorder despite being listed in stock when ordered, the expected shipping time kept getting further out each time I spoke to them and eventually cancelled the order in late February, was given full refund to their credit. Chalked this one up as knock on effect of COVID.
A couple of months later I decided to give them another chance, website listed 3 pairs in stock (different frames this time), placed the order a pri...ce more than seemed fair, considering they had the exact same sunnies in a different colour for 100 less, however its rare i find the right size and colour in sunglasses I like so took the punt. Now a month down the track I am in the same position I was the first time round, queried their customer service who seemed to ignore my questions and give me a generic response. $460 out of pocket, no glasses and no idea when they are going to turn up. Fool me once, shame on you fool me twice shame on me...
Very happy with my purchase
I went in the surf a couple of months ago and forgot I had my tiffany eye glasses on that were not even 12 months old and I dived into the water and they fell off in the surf, I was devastated. I got a couple of quotes from local optometrists to replace them and they were going to cost close to $900 to replace after my health fund claim so I was determined to do something a little cheaper. I found the same glasses on Vision Direct Website and got a good frame and lens deal but must admit ordering prescription glasses on line I was really scep...tical as I had read some reviews that were not so good, but decided that I was determined to get the glasses cheaper so I ordered them on line, for $540 and added my prescription and they arrived in under 2 weeks and they are perfect, they were a bit tight at first so I sat them on a cushion that was a bit wider than my head overnight and now they are perfect, I then lodged a claim with just the invoice to Medibank Private on line last Saturday and by Tuesday I had a refund of $180 in my bank account. Pretty amazed and very impressed. I will definitely buy my next pair of glasses from Vision Direct next time.
After ordering two pairs of prescription glasses I later found all the negative reviews about this company and was quite worried and regretted my decision. They have proved me wrong. Within 3 days one pair of glasses was shipped and arrived via DHL Express few days after. The glasses were great, just like the online photo. I was then informed that my second pair of glasses were delayed 2-3 weeks and if I still wanted to proceed or cancel for a full refund. I decided to go for a refund. I was assisted by customer service rep (Nicole) who also pr...ovided me with other glass options prior to cancelation of my order. Nicole was very apologetic, efficient and professional. She responded to my emails straight away. In addition, i was offered a 5% discount for future purchases. Within 24-48 hours the funds were transferred to my account. I was very happy with the service i had received. Very pleasant, quick, easy and excellent customer service.
22 days until dispatch. Arrived so warped beyond wearable or fixable. Total junk. Do not waste your money here.
Easy to navigate and find things.
Range good, except stated in stock appears not to be accurate at all.
Quality is absolutely junk. Won’t recommend an never will Buy from again. Junk.
4 Weeks and still waiting.
I placed an order 4 weeks ago. They didnt have the product in stock and were supposed to issue a refund. After a week of being lied to about the status of the refund (it's refunded already, just wait 3 more days, just wait more, we will ask our accountant etc), they actually had the product in stock and had sent it but didnt want to own their mistake. Which is fine. However, after 3 weeks I still have not received the product they sent, and again, they have no real information or help to offer. I have asked numerous times for this to be looked ...into, and each time they come back with the same generic response and do no actual inquiries or investigating. 4 weeks and I am still without a product that was supposed to be here 3 weeks ago. Im out $100 with no contact lenses. Dealing with this company has been nothing but a nightmare. No ownership of any of their mistakes and lies, and still no support offered in locating this "lost" parcel. No offer to resend or refund. Their customer support is not in Australia, so getting any help real time is also a nightmare. Everything about this company is the worst experience I have ever had online shopping.
Poor customer service. Poor 'quality' frames
I purchased a very expensive brand name pair of frames. (Worth $370) Upon receiving the white frames I noticed brown discolouration all over them. Vision direct refused to refund me unless I posted the item back. With this climate and due to me being unable to leave my home, I am not able to return the item.
I asked vision direct that they send me a replacement pair first and then upon receiving that I would send the other pair back also that way I would have something to use in the meantime. They refused to do so. They said I would have to for...
Do Not Buy From This Company
This company is a fraud. I sent my son’s script to the 3 times just to ensure they could produce it as it wasn’t a standard script. They assured me they could. After receiving the glasses we had them checked at the optometrist as my son said they didn’t feel right - the script is completely wrong.
This is dangerous, they could have ruined my son’s eyes. Do not use this company, they didn’t care and won’t refund. Absolute frauds.
I was sent the wrong product, they refused to replace or refund. Customer service just run you round in circles. This company is simply fraudulent, they make no effort to correct their errors, repace or refund. They made me pay for return postage but then avoided refunding me or paying for your costs even though they said they would. I highly recommend avoiding them.
Slowest on record
It took 4 days just to take the money out of my account.
rang on the 5th day to be told that the contacts would take 3-4wks.. No information given to me about this, I had to ring for them to tell me.
Also when contacted I had to speak to one of those overseas call center type workers with a script in front of them..
If you order your contacts months before you actually need them this is the company for you.
- Verified customer
Very hit and miss(edited version)
I have purchased 7 different glasses/sunglasses through this website and they all had been great experiences until the last two. For one of them, they tried every trick to void the purchase because they wanted to increase the price, I had to contact afterpay to pressure them to honor the sale. For the last pair, I asked them to price match with the evidence of the other retailer's guarantee of authenticity. They first accepted but again after 24 hours decided that they not gonna price-match.
Update, I was contacted by Vision direct customer service representative and the issue has been solved.
Worst company and customer service dont know which is worse
They took long to process the order and when it finally arrived the product broke after 3 days thats how bad the quality was. Since december I have been following up for the refund. And its March still hasnt been resolved. Their customer service is pathetic after repeatedly asking them to call n update me they don't. The staff dont know their process so one definitely messed up and i have to suffer after 3 months to chase up. Ridiculous service
- Verified customer
Click bait advertising!
Googled searched Alcon Dailies Total 1 90 pack and vision direct came up as selling them for $110 per box. I added two boxes to my cart, total was $220, i entered all my details including CC and pressed entered. Only after pressing enter did i realise the price had changed to $158.95 per box!!! According to the ACCC it is illegal to display prices incorrectly.
I am now waiting for a reply to my email for a refund.
What a joke
I paid for a pair of glasses that had one in stock and was supposed to be fast shipping four business days later after I had been speaking to chat reps I get told the wrong item got sent for processing. So I had paid for an item that they had already sold to someone else. I wasn’t told of this error until I had to continually chase them up. I won’t be recommending them to anyone very disappointed and upset.
- Verified customer
Ordered Thursday, delivered the following Friday. Great communication from the customer service team. The price was fantastic 50% cheaper than OPSM.
OAKLEY frames are exceptional and the lense options are amazing.
I read some of the reviews and was hesitant about buying but will now definitely only buy from vision direct in the future
Quick delivery - easy to contact
I ordered my glasses on-line with some trepidation.
Ordering process was fairly easy.
Delivery took about 15 days from date of order.
They sent an email to confirm prescription, but prescription had been entered incorrectly.
Contacted online chat and it was resolved quickly and easily.
Overall no complaints and pricing was excellent.
Questions & Answers
They say Gucci glasses but are they actually. I'm confused. Is it supported by Gucci or is it all fake. Thanks
Ben W.Vision Direct
Dear Lachlan R.
I can confirm that all our products are 100% authentic, we work directly with the manufacturers of each brand or with our most trusted suppliers to be sure of that.
In any case, if after receiving your order somehow you are not satisfied with the glasses, please do not worry, as we inform in our website, you have 100 days to return the order for an exchange or full refund.
If you need help with something else, please do not hesitate to contact us via email, chat or phone and we will be more than glad to answer your questions.
I live in country South Australia and ordered on the 2nd July, expected delivery is in 4 or 5 days. I am making do with what I have for now so that's actually about the same as an optometrist. I just really need to know ARE THEY AUSTRALIAN STANDARDS AND WHERE CAN I SEE PROOF OF THIS?? If they aren't I am going to need a refund at some point I think. I know they are at global company based in Australia.
Hello, I have purchased some monthly wear contact lenses, I am wondering why so far 3 out of the 6 pairs were not even with a prescription, and why one of the lenses was not a full circle? I could not even put it in as it was so painful and stung my eyes. I have purchased these before and not had a problem, I am so disappointed after this last box. Complete waste of money, was good to save but I ended up spending more at specsavers to buy others instead .
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