Reviewer Photos & Videos
Worried at first but turned out great
Dont usually review websites or products but writing this review solely on the plethora of negative reviews and my own worries about VisionDirect.
Website: great website to navigate. Virtual try on was an accurate comparison to real life glasses.
Prices: very good plenty of discounted products and promo codes
Shipping: bought prescription glasses (mild prescription) with blue light filter extra. Bought a pair that was in stock on Friday came the following Thursday. Shipped from Hong Kong to aus (that made me worried).
Glasses: Tom Ford FT5...355. Beautiful pair with all the right packaging. On thorough inspection cant fault them, 95% certain they're legit (im no legit checker). Prescription accurate. Blue light filter tints the glasses green but vision is slightly yellow (to be expected). Summary: I had a great experience. Would recommend. Biggest tip for buying from this site is to buy products that are in stock with the fast dispatch/shipping logo. And also don't worry incessantly like I did haha.
Ok for anything but presription glasses
After 2 pairs from 1 order where they didnt follow the written instructions the first time, supplying clear lenses in a pair of prescription sunglasses and plenty of emails plus having to pay the return postage twice I did get my money returned so i am only down tje postage costs. Summary, great price for something they couldnt deliver.
Excellent Fast Delivery and item as describe, highly recommended and very happy with the service, will be a returning customer
Nice range of glasses and quick shipping
Have ordered a few times now over the years, much cheaper then OPSM for exactly the same Ralph Lauren glasses and Ray Bans. Highly recommend.
Order from them if you want to wait 6 months for a product they don't actually have
Had to amend our order for one pair of glasses because the colour we requested (and that they advertised) was actually discontinued. Eventually cancelled my second pair of glasses after waiting 3 months (after being told each week in their status update emails to just wait 4 more weeks) because they couldn't get the glasses in (even though OPSM could). Eventually when I escalated my enquiry they admitted it would take another "few months". So basically they're happy to take your money but can't deliver as promised and rely on their customers be...ing desperate enough for the product they've already paid for to compromise and renegotiate their order. They also won't provide invoices until items have been shipped, so you can't get money back through your private health until they eventually get their act together.
Terrible and extremely poor quality do not buy!
We received the frames and before I put them on the lense fell out, went to the local optometrist and they advised poor quality, not made correctly, lense too big for frame, lenses not curved correctly, lenses too thick for frame and they still maintain it was checked although admitted it was not made correctly? Make sense? I didn’t think so.
We have also been told to pay $30 extra for the correction and will not provide free return post given it was a faulty item. So now we are out of pocket for resupply of lense and postage fees.
Second purchase with some issues
This was the second time I made a purchase through vision direct, when I recieved my order my glasses DID NOT have any prescription lenses installed just generic plastic ones. However after contacting customer service over the phone I was looked after by several representative and was able to return the glasses and paid return shipping (still waiting to be reimbursed) after a few weeks I recieved the correctly prescribed glasses, overall I was happy with the customer service provided by the support team, but please improve your quality control.
Took over a month to arrive and were fake. AVOID.
I ordered a pair of ray ban glasses which arrived with the wrong prescription and were fakes, AFTER A MONTH! Astounding stuff. DO NOT order from vision direct!!!
Won't match the price from Fashion Eye Wear.
Won't match the price from Fashion Eye Wear. Please check it before you buy. Their price match is a liar.
Not sure about them after receiving Order.
I Recently Had my new script done and thought i would use them to get Spare pair done.
I did the order online filled in the details best I could and uploaded the script to ensure nothing would go wrong. Received the glasses , Everything looks really huge and blurred. I had Progressive lens and chose this as well. but looks like my reading prescription top to Bottom.
I was looking for a Ray-Ban acetate frame designed for alternative fit. I checked on the Ray-Ban website that Vision Direct is a certified reseller. I found the frame I wanted, then ordered the frame (frame only, no lenses) Friday evening. It was shipped via DHL over the weekend to Canberra. Package arrived Monday afternoon. The frame was well-packaged. It came in a Ray-Ban case wrapped in bubble wrap, placed inside a cardboard box.
Unsure about the negative reviews
- Excellent dispatch & delivery time; ordered to WA on a Friday, delivered on the following Tuesday!
- Product was as described on the website; authentic and high quality
- Very secure double hard boxed packaging
- Will definitely be buying more for the rest of the family!
Just received my multifocal glasses today. Perfect!
Really fast delivery (three times faster than my local optician!) and perfect glasses. Great quality and half the price. Couldn't be happier.
Very disappointed with the lack of responsibility taken by Vision Direct following the purchase of Porsche Design frames that had manufacturing faults. Rather than replace the frames, I was offered a 15% discount. Not good enough and only promotes buying in shop rather than online.
Still waiting for my order to ship
Purchased a pair with prescription on the 14th, was told last week that it should arrive any time that week. It has been 12 working days since I placed my order, I needed my glasses last week. I could've easily purchased glasses from Oscar Wylee or Bailey Nelson had I known that this would take this long. I need a specific date when my glasses will be shipped, not "anytime soon, anytime this week" which they keep on saying, as this should be a given already as I was promised 3-5 working days.
Jelena reached out and came through for me. Thanks and much appreciated!
Poor Customer Service
Purchased a pair of sunglasses through catch of the day. Somebody called me to tell me that the item was no longer in stock. I went on the vision direct website and they are still advertising the same sunglasses in stock. After explaining this to someone over catch of the day messenger this was my response “I understand that you'd like this model. As previously mentioned, the item is not available in stock and there's no guarantee that it will be sourced within a month. Please let us know if you'd like to wait for a month and we'll update you again whether the item was successfully sourced.” How are they still advertising if the item is not in stock!!
Dont waste your time! Many more reviews like this one out there too.
** BEWARE ***
Absolutely shocking customer service.
I have been given the run around. Ordered 2 pars of sunglasses, after a week was told one isn’t available. 2 weeks later, the second pair not available. Still they are changing me for them. HONESTLY USE ANOTHER COMPANY !
No issues for me.
I can never find sunglasses that suit my face so to even consider buying some online without trying them on seemed ridiculous, but that’s what I did, I used the virtual try on software on their website and the sunglasses looked great so I purchased them and lo and behold they were actually perfect! So I’m very happy with this store, the shipping was fast and free and as far as I can tell the glasses are authentic.
Genuine brand and super fast international delivery.
I ordered Ray Ban: Justin Havana sunglasses and then decided to read these reviews, which kind of made me freak out. However, the Ray Bans arrived extremely quickly (6 days from Hong Kong to Australia) and was delivered to a secure and very convenient parcel locker as I wasn't home at the time. I've previously bought two other pairs of these sunglasses from retail stores so I compared them closely with the new ones from Vision Direct. I'm happy to say that they're definitely the genuine brand from Ray Ban. The glasses are identical in every way...and they arrived in the correct box and case and also had the genuine Ray Ban tags, case, sealed cleaning cloth, and also the little folded catalogue instructions. I feel for other customers who were disappointed, however, my experience was very different and very positive. They're a good price compared to retail stores so I'll definitely consider buying from Vision Direct again in the future. -- Side note - this is a genuine review. I don't usually review products but wanted to write of my experience as it seems so different from all the previous reviews.
Worst possible customer service on the planet.
Purchased a pair of sunglasses sold by them through Catch of the Day. Within two months the lenses crack on the inside of the glasses (close to the eye). No scratches, sunglasses perfectly cared for.
Requested an exchange due to faulty product, but they treated it as a return and required it to be “unused and in its original packaging” and informed me that without this criteria being satisfied they COULD NOT provide me with an exchange. This is AGAINST the Australian legislation.
Never buying from them again. Ever.
Questions & Answers
Just received 'Ray Ban', prescription glasses.
Before i removed them from the case I knew they were fake. They are not even a good copy.
I am really sad to hear that you believed your new Ray-Ban sunnies/glasses are fake. Nevertheless, I can guarantee you that this model is authentic as it was sourced directly from the brand. Please also note that your item comes with a 2-year warranty on manufacturing defects and a 100-day return policy.
Please send an email to firstname.lastname@example.org for further assistance.
Please don't lie to me. You know they are fake as do I. They are not even a good fake.
Maybe we should ask official Ray Ban?????
And....a company that sells fakes and lies about being Australian ....what chance you will refund me if i return the glasses?? None.
I appreciate your feedback but again we only sell authentic items, it is mentioned in our return policy that you can return the item for full refund https://www.visiondirect.com.au/returns, I will be contacting you shortly.
Hi I was about to order a pair of Gucci prescription glasses but I am getting concerned of the legitimacy of these. If I do proceed to order will these be shipped from Italy where all Gucci glasses are made and will I receive a certificate of authenticity which all Gucci glasses come with? I will be happy to order if these questions can be answered so I can certify the legitimacy of the frames I'm interested in.
The frame I'm Interested in is Gucci GG0407O 006 for more context.
Please be assured that all our eyewear is 100% authentic. Gucci comes with full product packaging with the logo on the box and the carry case. But sometimes they include the authenticity card and sometimes they don't, depending on the batch manufacturer will release.
We also have a 2-year warranty on manufacturing defects. We source our products directly from the manufacturer so rest assured that our Gucci brand is made from Italy. However, we will be shipping from one of our 4 logistics facilities depending on where we are storing the item you ordered.
If upon receipt you are concerned and believe that the product is not genuine, you can compare it with the same model at any local optician or eyewear store and confirm the authenticity. If you are still not 100% satisfied, we offer 100-day returns.
Here's the link to the model you're interested in: https://www.visiondirect.com.au/designer-eyeglasses/Gucci/Gucci-GG0407O-006-449109.html
Oh NO!!! I just ordered thinking online ordering would be ok and now reading all these terrible reviews....been a while since i did an online shop? How to cancel the order?
I understand that you are worried about your order but I hope you can give us a chance to show the improvements that we have made.
If you would like to proceed with the cancellation or inquire about your order status you may send an email to email@example.com
Hi Caselyn, can you track where my order is because it is impossible to complete this process. Asks for a tracking number and there is not one. Asks for email and order number and says is incorrect which it isnt. Sensing a scam!
I am very sorry to hear that. Can I get your order ID or email address? I will contact you privately about your order.
Thank you in advance.
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