Reviewer Photos & Videos
I was sent the wrong product, they refused to replace or refund. Customer service just run you round in circles. This company is simply fraudulent, they make no effort to correct their errors, repace or refund. They made me pay for return postage but then avoided refunding me or paying for your costs even though they said they would. I highly recommend avoiding them.
Slowest on record
It took 4 days just to take the money out of my account.
rang on the 5th day to be told that the contacts would take 3-4wks.. No information given to me about this, I had to ring for them to tell me.
Also when contacted I had to speak to one of those overseas call center type workers with a script in front of them..
If you order your contacts months before you actually need them this is the company for you.
- Verified customer
Very hit and miss(edited version)
I have purchased 7 different glasses/sunglasses through this website and they all had been great experiences until the last two. For one of them, they tried every trick to void the purchase because they wanted to increase the price, I had to contact afterpay to pressure them to honor the sale. For the last pair, I asked them to price match with the evidence of the other retailer's guarantee of authenticity. They first accepted but again after 24 hours decided that they not gonna price-match.
Update, I was contacted by Vision direct customer service representative and the issue has been solved.
Worst company and customer service dont know which is worse
They took long to process the order and when it finally arrived the product broke after 3 days thats how bad the quality was. Since december I have been following up for the refund. And its March still hasnt been resolved. Their customer service is pathetic after repeatedly asking them to call n update me they don't. The staff dont know their process so one definitely messed up and i have to suffer after 3 months to chase up. Ridiculous service
- Verified customer
Click bait advertising!
Googled searched Alcon Dailies Total 1 90 pack and vision direct came up as selling them for $110 per box. I added two boxes to my cart, total was $220, i entered all my details including CC and pressed entered. Only after pressing enter did i realise the price had changed to $158.95 per box!!! According to the ACCC it is illegal to display prices incorrectly.
I am now waiting for a reply to my email for a refund.
What a joke
I paid for a pair of glasses that had one in stock and was supposed to be fast shipping four business days later after I had been speaking to chat reps I get told the wrong item got sent for processing. So I had paid for an item that they had already sold to someone else. I wasn’t told of this error until I had to continually chase them up. I won’t be recommending them to anyone very disappointed and upset.
- Verified customer
Ordered Thursday, delivered the following Friday. Great communication from the customer service team. The price was fantastic 50% cheaper than OPSM.
OAKLEY frames are exceptional and the lense options are amazing.
I read some of the reviews and was hesitant about buying but will now definitely only buy from vision direct in the future
Quick delivery - easy to contact
I ordered my glasses on-line with some trepidation.
Ordering process was fairly easy.
Delivery took about 15 days from date of order.
They sent an email to confirm prescription, but prescription had been entered incorrectly.
Contacted online chat and it was resolved quickly and easily.
Overall no complaints and pricing was excellent.
Product Out Of Stock - Terrible Service
I ordered sunglasses a while back and after no information contacted their customer service only to be told that they were out of stock. If not for my contact they would not have provided refund. I ordered a different pair of sunglasses, and this time they are in stock, but they were waiting to source them from someplace and it will be another few weeks before they will ship!! This company needs to be investigated by consumer affairs Australia for fraudulent behaviour. I only ordered glasses from them because they offer the cheapest rate....but do yourself a favour, pay a little extra and get the glasses you want when you want them.....Never, never again vision direct...You are seriously a disgrace
Do not buy from here
Like many on the reviews on here, I placed an order for an in stock item then waited for 3 weeks before contacting them to be told there was a hold up with the supplier. I was offered a pitiful 5% refund for inconvenience. I will never shop here again and I suggest you don't even bother. I highly suspect there's some dodgy stuff going on where they take people's payments, keep them for as long as possible to make money, then when the customer complains they get around to sending the order. I feel like I should go to the consumer watchdog. That's how bad this company is.
BEWARE Don’t order from this company
They say delivery is 3-5 business days But then they tell you: We have been advised that Toll Logistics have been compromised by a Global Cybersecurity attack which is impacting on their deliveries across the market in Australia.
It may take around 2-4 weeks for your order to be shipped.
Product sourced from overseas, not actually in stock.
Ordered 4 weeks ago and order still not dispatched for Australian shipping, nowhere does it state product is overseas, it says IN STOCK on an AUSTRALIAN website. I would strongly advise you to shop elsewhere, I will be going to sunglasses hut if these ever do arrive and checking authenticity.
- Verified customer
Item never came and I am yet to receive refund. Ordered a set of coloured contacts from them. Expected delivery time was 3-5 working days. Been over 3 weeks and still haven't received my items. I have chased them up about it 3 times and they say it's out of stock/ wait a little longer. STAY AWAY or you'll lose your money. Absolutely annoying!
Worst customer service ever
I placed an order about 2 weeks ago for glasses advertised in stock to be told (only after chasing up) that these were not in stock but I could choose another pair at 5% off to hurry up the process. I chose the same style in a different colour..same problem not in stock! Again not informed until after I chased up. I chose to go through Vision direct for the “fast shipping” nothing fast about it and nothing advertised is in stock, it would of been quicker and cheaper to order from overseas. Appalling customer service
- Verified customer
Do not buy from here. Avoid at all cost
As a returning customer I was amazed at what I received. The service was terrible and when the glasses arrived, whatever child labourer they obviously paid to make the glasses had no idea.
The glasses were so bent and the lenses at such an angle that no human could wear them (perhaps a gold fish would have liked them).
These glasses were not even close. I waited a long time and received glasses that needed to be sent straight back. I then had to go buy glasses locally.
If you want poor service and a product that you can't use and must return i...
The worst service ever experienced from the company and its courier
Vision Direct takes no responsibility for, which must be the worst courier company in the world engaged by them, i.e. Fastway Couriers. I have been waiting for my parcel for 2 weeks, held in their Sydney depot and the excuse is that they can't find the delivery address which happens to be my work address and is one of the largest companies in Sydney and receive hundreds if not thousands of deliveries per day. It does not help to follow up with Vision Direct, all you get is "this is not the kind of service we would like our customers to experience". If you ask for a refund you do not hear from them again. Stay clear from this company.
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Questions & Answers
I live in country South Australia and ordered on the 2nd July, expected delivery is in 4 or 5 days. I am making do with what I have for now so that's actually about the same as an optometrist. I just really need to know ARE THEY AUSTRALIAN STANDARDS AND WHERE CAN I SEE PROOF OF THIS?? If they aren't I am going to need a refund at some point I think. I know they are at global company based in Australia.
Hello, I have purchased some monthly wear contact lenses, I am wondering why so far 3 out of the 6 pairs were not even with a prescription, and why one of the lenses was not a full circle? I could not even put it in as it was so painful and stung my eyes. I have purchased these before and not had a problem, I am so disappointed after this last box. Complete waste of money, was good to save but I ended up spending more at specsavers to buy others instead .
How does the 100% Return Policy work when the 'product(s) MUST be returned unused' - how are you supposed to know if there's a problem with them if you're not allowed to 'use' them to try them on?
Ben W.Vision Direct
You can try the item out and see if the item suits you. You have 100 days to decide if you wish to return the item for an exchange or a full refund.
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