2Vision Direct

Vision Direct

 Verified
2Vision Direct
3.7

2,838 reviews

PositivevsNegative
67% · 1,891850 · 30%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Return Claim MadeYes · No
Product Quality
3.5
Shipping
3.5

Reviews

2,838 reviews
Todd.C
Todd.CHobart, TAS
 

Great Sunglasses

Overall great experience, Great sunglasses @ a reasonable price & delivered in a timely manner.
17 Mile Rocks
17 Mile Rocks2 posts
 

Not satisfied

Glasses weren’t correct. Script was wrong and vision direct was difficult to work with.
Constant barrage of emails for writing a review but no one to discuss the problems but for a sales agent on a phone. Will never use this platform again. It’s not less expensive, it’s just more problems. Show details
Product Quality
Shipping
Vision Direct
Vision Direct   DM   
More
Stan Kalinko
Stan Kalinko
 

A very satisfied customer

My wife had to have her eyes tested by Vision Direct's optician, have the lenses made and inserted into the new frame she chose from Vision Direct's website. Using Vision Direct's innovative software, she was able to try on various frames, sitting at her computer. The whole exercise was made so easy by Vision Direct and done so professionally and expertly. I highly recommend Vision Direct. Show details
Gary Y
Gary YPerth, WA
 

Flexibility in order

Requested a change to the order and got a quick response. Very easy to alter the order.
Glasses arrived and very good product. Show details
Product Quality
Shipping
Peter Wall
Peter WallMurrumbidgee Region, NSW2 posts
 

Vision Direct the Best of all

I love Vision Direct because of the wide selection of suitable frames and the ease of ordering. I will do it again. Show details
Annoyed customer
Annoyed customer2 posts
 

Stop spamming me, Vision Direct, I don't want your emails

Vision Direct incessantly spam you to without the ability to unsubscribe from their mailing list. It is incredibly annoying and intrusive.
Vision Direct
Vision Direct   DM   
More
Renée
Renée
 

Look great

Glasses are great! Excellent feel and I love the look.
Arthur S
Arthur S
 

Great value eyewear!

Great value eyewear!
I had some minor issues with my new glasses, however this was sorted out with no issues at all. I am very pleased and impressed with the ease with which I was able to order new prescription glasses and the speed and efficiency of how I received them. I definitely be using Vision Direct again. Show details
Product Quality
Shipping
Rita O
Rita O4 posts
 

Beautiful spectacles frames

Beautiful designers frames at amazing prices.
Huge range of products to choose from. Excellent quality, fast delivery. Show details
Grizzly
GrizzlyGreater Melbourne (Inner), VIC
 

New Oakleys

Got some Oakleys with progressive lenses - couldn't be happier. Fast service at a reasonable price. Show details
Cat
CatMid North Coast, NSW2 posts
 

Disappointed

I still don’t have my glasses as the courier company dropped them off to a storage depo 30min away from my home so I’ve had to take a day off today to go and pick up 3 pairs. The storage place is only open 9-5 so no other choice. I was on the phone with the currier on hold for 52min last night only to find out thats vision direct policy.Even if I find out that the product is fine I wouldn’t purchase anything again
Vision Direct
Vision Direct   DM   
More
Sean
SeanGreater Melbourne (Metropolitan), VIC43 posts
 

Smartbuy models are junk

The Smart buy sunglasses I got are very cheap quality. Allen Street model in particular is terrible. Thin bendy plastic arms, poor fit. I’m an industrial designer and expected better even at these lower prices. This is the sort of thing you find in a $2 shop. Its likely Smartbuy is Vision Direct’s own ‘house’ brand - and that they’ve sourced various styles from China and are trying to palm them off as something more than what they are - junk. Show details
Product Quality
Shipping
Vision Direct
Vision Direct   DM   
More
Becca G.
Becca G.3 posts
 

Thank you

I originally gave a 1 star review due to an issue with my glasses breaking and no agreement come to by the company to replace.. they have since very gracefully accepted my request and were very quick to replace them which I very much appreciate. I have received the new glasses thank you. While quality of frames are not great (I did not pay a lot for them though as the prescription was more important) I will say the prescription is spot on and great communication! Thank you for resolving this. :) Show details ·  5
Product Quality
Shipping
Jo Bu
Jo BuCanberra2 posts
 

Great sunglasses but took a while to arrive

The product was excellent but delivery was slower than expected causing me to worry that I may have been scammed. I wasn’t and very happy with the sunglasses. Better communication would be good Show details
Product Quality
Shipping
Mike
Mike2 posts
 

Terrible quality

Do not buy from vision direct. I have purchased polarised lenses, which have now started to delaminate. Vision Direct refused to cover as they believe the lifespan of glasses is around 12-24 months. The quality of the product is terrible. Go to your local optometrist instead, will cost you less in the long run. Show details
Vision Direct
Vision Direct   DM   
More

Questions & Answers

Carl
Carl

I am lucky I read the Reviews on this site. Why are you able to take venerable Australians $$$ and give them rubbish or nothing in return. You should be reported to Consumer Affairs or the relevant authorities and closed down. I could have been another victim.

Vision Direct
Vision Direct   DM   
Keri
Keri

Wondering how it is possible that the second part of my order is being prepared for shipping as the order has been completed, and when I log into my account on the website it tells me that the product is "confirmed, and expected to arrive at your distribution centre on the 25th of July"

Not really sure how this works....hoping the email is the correct one, I will be pretty pissed if you allowed me to purchase frames listed as being in stock with "Only 4 left!" when they were in fact NOT in stock.

Vision Direct
Vision Direct   DM   
Carl
Carl  

So Glad I have read all these Reviews about Vision Direct. Why are these company's allowed to exist & take people's money & give nothing in return except STRESS

Vision Direct
Vision Direct   DM   

Hello Carl! I am sorry to know how you feel about our company. Kindly be informed that we have been in the business since 2006 and we won’t be here for long if we scam our customers. You can visit our FAQ external link 

Renjit P.
Renjit P.

Hi
I would like to know Randolph Engineering sunglasses you sell is legit?and is it made in USA???aAnd in Melbourne where I can go and try my desired model??

Vision Direct
Vision Direct   DM   
Renjit P.
Renjit P.  

Hi,
You didn’t answered Randolph sunglasses are USA made or not?

Vision Direct
Vision Direct   DM   

Hi Renjit, yes correct, all our Randolph Engineering sunglasses are made at the U.S. location in Randolph, Massachusetts. We are sourcing this from the brand's authorized official distributor. I hope this information helps.

See all Vision Direct questions

Details

CategoryOnline Shops and Optical Retailers
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $99
Products / Services OfferedContact Lenses and Sunglasses
Health Funds No
Home Trial No
Visit official website

Contact info for Vision Direct

Mon9:00 am - 6:00 pm
Tue9:00 am - 6:00 pm
Wed9:00 am - 6:00 pm
Thu9:00 am - 6:00 pm
Fri9:00 am - 6:00 pm
SatClosed
SunClosed

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.

Visit Official Website