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Vision Direct
3.7 from 2,524 reviews · View Statistics

Reviews

  • Product Quality
    3.1 (182)
  • Return Claim MadeYes (35) · No (191)
  • Shipping
    3.0 (165)
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jdjd94

jdjd94Greater Melbourne (Inner), VIC

  • Verified customer

Fake Garbage. Avoid.

published
  • +1
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Vision Direct
Katherine A.Vision Direct
I.M.

I.M.Brisbane

  • 3 reviews
  • 2 likes
  • Verified customer

Reliable for all things eyewear

published

I always order my contact lenses on Vision Direct - saves me the hassle of going into the optometrist. Cheaper, too!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers

Review collected in partnership with Vision Direct

  • Verified customer

More than pleasantly surprised!

published

I was sceptical about buying spectacles online. I selected all the things I needed, paid with my health insurance and they arrived faster than expected!

Product Quality
Shipping
Return Claim MadeYes
1 comment
Vision Direct
Katherine A.Vision Direct

Review collected in partnership with Vision Direct

The reviewer stated that an incentive was offered for this review

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Peter

Peter

  • 3 reviews
  • 2 likes

First online experience with purchasing specs - MANY MORE TO COME!!!!

published
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Vision Direct
Katherine A.Vision Direct
Loki

LokiSouth East Queensland, QLD

The single worst online retail experience I've had

published

Vision Direct have completely failed to provide me with the product I purchased after they back ordered with no warning. Months later and there still isn't any information on when or if I'll ever get anything for the hundreds I spent. Their only solution is to endlessly wait and send automated messages.
AVOID AT ALL COSTS, they are not equip to deal with minor mistakes and provide 0 support when they fail

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Vision Direct
Katherine A.Vision Direct

Wish I had done research

published

My order is finally in transit after being placed a fortnight ago. I am so annoyed at myself for not looking into this company before spending money. Completely misleading about processing times, shipping times and the actual location of this business. Now I will have to go through the exhausting process of returns. But first, to wait for the '2-4 shipping days' I paid extra for with an estimated arrival of 11 days from now

Incentivised ReviewNo
3 comments
Vision Direct
Katherine A.Vision Direct
Facepalm
Facepalm

VD0575603521G

Vision Direct
Katherine A.Vision Direct
JHS

JHSSouth East Queensland, QLD

International Fees Refunded

published

Having had no success when emailing Vision Direct regarding the International Fees charged from the UK company, I wrote a review. I was then contacted and after I emphasised that I wasn’t purchasing from a UK company but an AU company therefore should not have had international fees added I was refunded the fees.
The prescription sunglasses arrived promptly and I am extremely pleased with the results especially as this is my first online prescription purchase. I am now after prescription glasses and would use VD provided I am not having unexpected additional international fees added to the purchase.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
2 comments
Vision Direct
Katherine A.Vision Direct
JHS
JHS

Thank you for your help.

seems like a scam

published

they took the money from my account then canceled the order, citing that my payment details looked unauthorized. after they took my money!!! they didn't mention when they cancelled the order that they had accepted payment. I had to check my statements to realize that! very poor response time. eventually I got my money back but had to wait months. they sell as vision direct then deal with the customer as "smart buy glasses"- I can only assume that this is to avoid negative feedback. the whole thing seems like a scam

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Vision Direct
Katherine A.Vision Direct
klubear

klubearGreater Melbourne (Inner), VIC

  • 20 reviews
  • 13 likes

50% off sale... only they are NOT 50% off

published
Incentivised ReviewNo
Return Claim MadeNo
3 comments
Vision Direct
Katherine A.Vision Direct
klubear
klubear
Vision Direct
Katherine A.Vision Direct
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AmyK

AmyKSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Great price not 100% what I expected

published

New glasses were great just wasn’t 100% happy with the lens coating as it’s a blue light reduction coating I’d have thought like my other glasses they’d have a purple tinge rather than a green

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
See all answers
1 comment
Vision Direct
Katherine A.Vision Direct

Review collected in partnership with Vision Direct

Aneta

AnetaGreater Melbourne (Metropolitan), VIC

  • Verified customer

Great service and prices

published

Well I pre shopped and tried glasses at other stores. Price are just fantastic was able to find what I wanted. Excellent quality always use your service and I recommend you to everyone I know that needs glasses.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Vision Direct
Katherine A.Vision Direct

Review collected in partnership with Vision Direct

  • Verified customer

Great sunglasses, very good price. :-)

published

Easy to navigate site. The store seems to have a very extensive range. Great quality product. I bought sunglasses but will definitely look at Vision Direct when I come to needing prescription glasses.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Vision Direct
Katherine A.Vision Direct

Review collected in partnership with Vision Direct

Naing

NaingGreater Melbourne (Inner), VIC

Great purchase experience

published

This was the first time I've ever purchased prescription glasses online, I really appreciate and enjoy the virtual glasses try outs into he website helps to give an idea of how the glasses would look on my face, took about 2 weeks from day of order to arrive and prescription was on point, overall positive experience!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Vision Direct
Katherine A.Vision Direct
James H.

James H.

  • 2 reviews
  • Verified customer

excellent

published

Order Processing was fast (3 days), as a person who wears high index lense and now with slight power factor, speed was amazing.

Shipping was a concern due to the pandemic but arrived within a week. I was expecting 2-4 weeks but surprisingly did not take that long.

Quality of the frame is good, nothing to mention here, but most other vendors I used provided a decent frame for even at $50, so this isn't really a positive or surprising point.

I never ordered from Vision Direct before, so I wasn't sure the quality of the lense, but 5/5 so far (wearing it for 6 months now)

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Vision Direct
Katherine A.Vision Direct

Review collected in partnership with Vision Direct

Benebrius

BenebriusCentral West, NSW

Great service

published

Received my prescription glasses today after a 7 day turnaround. Fantastic product, authentic Rayban frames with correct prescription lenses. Even supplied spare lenses! Fast delivery, easy to order. The real deal :)

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
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Sophie

SophieVictoria

Excellent product and service, absolutely love it!

published

Just received my very first order today, a pair of prescription glasses with ultra super thin lens for my daughter. It is 100% authentic designer brand. The Chloe frames are fabulous! Absolutely love it! Thank you! I don't mind to wait 2 weeks to receive it. Previously, I had my prescription glasses at Costco Optical, which also need 2 weeks to post from US to Australia. I'm going to jump online and place another order for myself.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Siefarr

SiefarrSouth East Queensland, QLD

  • 3 reviews
  • Verified customer

Never fail me

published

I have always go to vision direct since 2013 ..easy to find the glasses that I like. Good price with good quality. My very first pair that I bought is still with me. They have excellent service!!thank you!keep up the good work

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Review collected in partnership with Vision Direct

CR16

CR16

  • 2 reviews

One month wait.....

published
Incentivised ReviewNo
1 comment
Vision Direct
Katherine A.Vision Direct

Scam! Do Not Buy!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Vision Direct
Katherine A.Vision Direct
Desma

DesmaGreater Melbourne (Metropolitan), VIC

  • Verified customer

Great Ski Goggles

published

I bought Uvex ski goggles to replace my old Uvex ski goggles which broke while I was skiing in Japan in January. They are almost identical to my old pair and are a great replacement.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Review collected in partnership with Vision Direct

Page 1 of 127

Questions & Answers

Jan T.

Jan T.asked

I received my prescription sunglasses today, I am curious as to why there was a pair of lenses as well

5 answers
Vision Direct
Katherine A.Vision Direct

Hello Jan,

Thanks for reaching out to us!

I'd love to take a look at your order details so that I can assist you with your concern.
Could you kindly provide your order ID so I can help you with this?

Sincerely,
Allison

Jan T.
Jan T.

Order #
(HK)STRX106548825

Vision Direct
Katherine A.Vision Direct

Hi Jan,

I am unable to find your order using the information provided. Your order ID starts with VD or if you can give your email address or full name would be great.

In regards to your concern, if you have ordered prescription sunglasses the original lenses are included too. Please note that we are using our own manufactured lenses for prescription sunglasses.

Sincerely,

Caselyn

Dee

Deeasked

Hi guys
I wanted to ask if this site is authentic as they say,
Because I just placed an order and realised they shipping it from Hong Kong,
I’m sorry I didn’t know they made Gucci glasses in Hong Kong?
Please help me someone

1 answer
Vision Direct
Katherine A.Vision Direct

Hi Dee,

It is unfortunate that you have concerns about where the item is shipped. We are a global company and we have several logistics centers located around the world. However, we ship from Hong Kong or Italy.
https://www.visiondirect.com.au/c/authenticity

Please be assured that your item is authentic as it was sourced directly from the brand. If you need further assistance please send us an email at servicemanager@visiondirect.com.au

Sincerely,

Caselyn

Mikie1965

Mikie1965asked

Why has it taken many emails and over a month and I'm still waiting for my glasses?

4 answers
Vision Direct
Katherine A.Vision Direct

Hi Mikie,

I am so sorry to know that it has taken many email and that you are still waiting for your glasses. My sincere apologies for the inconvenience caused.

If possible, please reply to my request with your order information so I can further assist you.

Sincerely,

Katherine

Dee
Dee

DONT BUY FROM HERE

Vision Direct
Katherine A.Vision Direct

HI,

Thanks for sharing your feedback with us.We are sorry that your experience was not an amazing one.

We would love to resolve this problem for you, however, we did not receive your order ID with your review.

Could you kindly provide your order ID so I can assist you?

Sincerely,

Lauren

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