The staff were helpful in explaining tyre options for my vehicle. I cannot fault their communication and customer service. I recommend the Essendon store if you need tyres! Show details · 1
Great service. No issues with my order and fitting. Staff member was very helpful with some of the information as well. Show details · 1
Bob Jan T-Mart were great value, going the extra mile to ensure I was happy with my purchase. Show details · 1
Been going to this shop for 30 years. This time was different. Put all new tyres on car as I just purchased it. None of the yellow dots matched up with the values and and tyres dust was all over the rims. Was told they don't need match up that now.… Read more
Back tyre went flat within a day. Was told the Tyre not fitted correctly and noticed 2 chalk marks on tyres wall there it was pinching. Was told by the manager they don't wipe the rims as it not in their training and haven't got time. If someone spends over $1500, 2 minutes to wipe the dust off the rims is a good sign to customers that they care. As for the the yellow dots matching it up with the valve you can use less weights
Follow-up · Haven't been back as Head Office couldn't be bothered to reply to me after I sent in the requested info. If Head Office Haven't got time time to reply and the Essendon Branch Haven't got time to as they ase so busy, then it's time to go elsewhere. A family member to me to go elsewhere but I didn't I will now. One ex customer turns into 5 plus all their families and friends. I was in the service business and I know what can happen.
Another great experience with Paula and the team at Bob Jane Essendon. It’s always so stress-free and professionally problem solved with each visit. Always a five star experience. Show reply
I was super impressed at how quickly and professionally my tyre issues were dealt with. I had barely pulled into the driveway and they were checking out my leaking tyre. I could not have asked for more attentive service Show details · 1
Great experience – Terrific service and product range. Darren and Josh were very helpful with great technical advice keeping me in the loop st all times. Highly recommended. Show reply
Excellent tire repair – Excellent service. The employees were pleasant to deal with. They offered to fix my tire issue free of charge and it was done in a flash. Couldn’t be happier! Show reply
Awesome – Amazing service and great staff. Will definitely go back when needed. Show reply
Friendly Service – Great friendly service will always use Bib Jane Essendon from now on Show reply
Service quality – Service was excellent especially from manager Darren and assistant Ross Very impressed and totally recommend them for service and pricing Show reply
Best service ever – Price was great but the service was even better. Ross really knows how to give customer service. Extremely hard to find these days. Show details · 1
Great service for no charge – I had a slow leak on my left hand rear tyre and due to Australia Day holiday I had to book in on Friday morning at the Essendon store. They said about 90 minutes to finish. So I went to check out Puckle St. When I got back my car was ready. They had removed the screw and carried out a puncture repair on what was basically a new tyre. When I got… Read more · 1
the invoice it was free of charge. Thanks Ross and the rest of the team. It was both a great and welcome gesture.
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Hi Robert, we're sorry to hear about your recent… Read more (+1 reply)