Went in on a Saturday morning on the off chance I could get a booking in the coming week, they were able to advise me about what i needed and fit my new tyres immediately. Great service from the front counter and the fitters, definitely would recommend and will be going back to get the other work done Show reply
Fast, friendly & professional! Will recommend and will use their service again. Show details · 1
Very helpful and friendly. Was able to accomodate even last minute requirement. Show reply
When I made the call he said bring your car in and we will sort it for you the reception was good the didn't have to wait long and I said it twice I will bring my car back again i come fro. The country easy to find i will tell my friends and family to go there thanks again Greg Show details · 1
Awesome experience so nice to be dealt with in a nice friendly manner, in store and on phone.Would recommend. Show details · 1
Fabulous experience from booking through to picking up my car which was ready ahead of time. Very happy with new tyres and the service itself was second to none. Definitely will be back!! Show details · 1
Great job – These guys are awesome! So easy to deal with! Reception knew what to do at all times, the lads out back were friendly and informative. No stress, no pushy salesman like attitude, just awesome. Do yourself a favour and come here for tyres. Show reply
Best customer service in the area – The young man who booked my tyre change and collected payment at the end was the most polite person ive ever met. He was informative, respectful, kind. Absolutely recommend their service to anyone. Show reply
Commendation – Second time back at this store. Outstanding service both by from desk & trade Show details · 1
Set of new tyres – Efficient, flexible, car was ready within advised timeframe. Thanks for the great service team! Show details · 1
Tyres – Wait time to long ? Vehicle in 930 time ready 1210 Regards
Lots of internal problems, but getting sorted – I tried 3 different days to get nitrogen in tyres at the Armadale store, was met with rude manager, closed or no staff at all, due to manager/staff walkouts etc. This store is my closest, decided to give one more try, Relief manager wanted me to book in for later or another day, unfortunately i was not in the mood for that and told him what i… Read more
felt, would just go somewhere else, i was just about out the drive when a worker came out and said it was fine, pull in wont take long, (10mins). Customer service is not dead, the rude manager has gone, the staff where smiling and enjoyed a chat while they worked, relief manager was polite, efficient and refreshing, will be happy to continue with this store in the future
if you like having a car, DO NOT go here – A 1 star review is not even enough to convey my utter disappointment with this company. I had my car booked in on 6/4/24 at 10:30am to get new tyres and new rims installed on my Subaru WRX (I waited 3 months to get these rims imported from Japan). 30 minutes after dropping my car off, to my absolute horror, I receive a call from the store… Read more
manager, that she has crashed another customer's car into my own. I spent 5 hours at the store and the store manager was unable to provide me with details for upper management or any insurance details. She had no idea what the process was for an incident like this or any customer service skills. I requested for a hire car to be organised whilst it is getting repaired and whilst I am waiting for my RAC assessment to be completed. The store manager took no responsibility for her actions and I have been left with no way to get to work as a result of her negligence. The store manager lacked active listening skills, empathy, critical thinking and forward planning skills (which are all skills you would expect in management). Whilst we tried to sort it out with the store manager, she just hid inside the office and avoided any contact with us. When she did eventually come out, she just looked down avoiding all eye contact and still had no information to provide us.
I have contacted the state manager, who basically handed all the responsibility off to the store manager (who by the way, was on her FIRST week on the job). It is ridiculous that a company this large is doing absolutely nothing. I have received NO written confirmation the costs will be covered for repairs, hire cars or tows and absolutely NO compensation for my distress. The state manager's response was generic and did not answer any of my concerns. I have written to feedback@bobjane.com.au and to their higher office and still received no reply.
I entrusted my pride and joy with this company due to a recommendation from family about their previous manager. I had no clue they were under new management. I was meant to be taking my car home in new rims and new tyres. Instead, I took my car home on a tow truck. I am disgusted by the way both [Name Removed] and the company have handled the situation. You would think they have procedures in place for situations like this. The store manager's attitude alone is enough to ensure I will never let any of my friends and family use this company ever again.
Whilst the store manager is able to continue her work, I am left to pick up the pieces of my pride and joy. Panel beaters are booked out for months to come so I am left with a broken car for the next few months. This has been an extremely traumatic incident for me and I have received NO compensation for anything.
Please please please AVOID this company at all costs. It is just not worth it. I will be dealing with this on my own for months to come.
Hi Anuja, We are deeply sorry to hear of this.… Read more
Customer Service – Very helpful. Did a great job. Would highly recommend to all my friends. Show details · 1
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Hi Henrik, we are sorry to hear you’ve had a bad… Read more