Bondi Boost

Products are good, but customer service shocking . On their site they promise full size free product with every order well they don’t send anything even though I ticked it. Misleading advertising and their customer service makes all these excuses

Purchased the airstyler last year and loved it , I used it all the time. The downside is ,it broke in less than a year . The materials used to make it are cheap so I’m not surprised it broke so quickly . It’s a shame because I really liked the airstyler

Amazing Customer Service – I ordered a long infrared thermal bounce brush. The wrong product came and I was really disappointed. I emailed customer service - and it was one of the best experiences I have had. They quickly rectified the situation and were extremely understanding and responsive. Would Highly suggest them

Curl Boss rules! – After almost 20 years of not wearing my hair curly, curl boss is bringing my curls back! It’s perfect for mine and my daughters curly hair!! Love this product and totally get what all the fuss is about.

Perfect Customer Service – I got in contact with this company in regards to an incorrect phone number issue I was having with one of their customers mistakenly using my number for their purchases. Not only did Melissa from Bondi Boost respond immediately, she went out of her way to help rectify the situation straight away. She was extremely responsive to my emails, very… Read more

pleasant and easy to talk with. I haven't bought from Bondi Boost before but had been considering buying their products for a long time. I will now be giving their shampoo/conditioner a go, along with their blow-out brush which I've had my eye on for a while. I just wanted to make sure Melissa got the recognition she deserves, such an amazing customer service person and a real credit to this company. Thanks again!!!

WARNING GO ELSEWHERE – 0 stars WARNING don’t use this company! 0 for service & shipping, always seems that product is lost in transit by many customers. Something going on! Ordered 2nd Dec 20024 -8wks to be given wrong product that they said they upgraded!

Disappointing – I had been using the Hair Growth shampoo and conditioner for well over a year and absolutely loved it. My hair was shiny and healthy. I just got another delivery and the first wash I could tell it was different. My hair is now dull and corse and heavy and does not feel clean. I compared the ingredients on the 2 bottles and it looks like there are more ingredients in the new bottle, but they claimed they had not changed it.

Worst customer service – They sent me the wrong package, then refused to deliver my order until I returned the wrong order. I chose to order online for the convenience but now need to go to the post office during its limited opening hours. They called the second delivery, the replacement order. No, it’s not, it’s my original order. The worst customer service ever. The delivery error is their problem, not mine.

My Hair Called 911… BondiBoost Answered! – My Hair Called 911… BondiBoost Answered! Listen, my hair was going through a midlife crisis—thinning, stressed, and honestly ready to retire early. Then I found BondiBoost HG Anti-Thinning Shampoo & Conditioner, and wow, what a comeback! From the first wash, my scalp felt like it got a VIP spa day. The peppermint? Invigorating. The lather?… Read more

Luxurious. The scent? Like my hair just got back from a wellness retreat in Byron Bay.

Fast forward a few weeks, and my strands are thicker, happier, and thriving. My shower drain is no longer a hair graveyard. My ponytail? Looking like it just got a promotion. People are asking if I switched shampoos—I just give them a mysterious hair flip and walk away.

Final verdict: If your hair is calling for backup, BondiBoost is dispatching a rescue team.

Worse than an average hair dryer – I bought a blow out brush and its performance is rubbish. It’s much better to do my hair with a regular blow dryer. The blow out brush takes forever and makes my hair frizzy. I barely use it and just recently tried it again and it made a big bang noise and smelt like smoke. I have contacted for a refund.

Caused a super dry and flaky scalp – I had always been sceptical of the company as they claim some of there products can “repair” split ends which is literally impossible (I’m a former hairdresser, I would know), but I decided to try the HG Shampoo on a whim. I would not recommend, it gave me an insanely dry and flaky scalp. I continued using it for a couple of months to see if my… Read more

scalp would adjust but it was still terrible and dry. I’ve never had that reaction to any hair product other than this before. Don’t waste your money.

Terrible experience – Anti dandruff shampoo leaves hair extremely heavy and dull. Similar look to swimming in a chlorinated pool. Even my brother noticed and he never notices these kind of things. Emailed constructive feedback with no reply. Left negative feedback on their website and it was never posted. Buyers beware. It’s expensive which l don’t have a problem with but no follow up after a negative experience isn’t quite what l expected.

Customer Care – What a terrible company and don't care about customers giving aload of excuses instead of resolving issues. Never will use again or recommend to anyone. I am glad I am not the only unhappy customer judging by the reviews with 7 out of 10 customers not happy with products or service.

Bondi Boost Blow Out Brush.Terrible product quality – The Blow Out Brush stopped working after only 4 months of receiving. Followed all cleaning recommendations but the brush just wouldn't turn on one day and unable to be repaired or returned.

Do not use! Significant hair loss – I bought a few of their products, specifically their dandruff range. My head stopped itching for maybe a couple of weeks then the itchiness started coming back, but I also started losing hair. I didn't think much of it in the beginning but after a couple more weeks my hair is falling out in chunks. I only have to run my fingers through my hair and… Read more

so much hair falls out. My hair has never been this bad before. I threw all their products in the bin! Hopefully my hair grows back to how it was.

Poor customer service – Placed order with a reply that said email will advise when sent. No further email received or even communication to advise delay etc. In comparison to other online companies this is poor customer service. I have searched to look for reviews and whether a scam.

They dont know what is in stock and what isnt – Ordered Clever Curler a week ago for my daughter with some heat protector spray. Only the spray turns up so I chase them up only to be told that they are out of stock now and are issuing a refund. They send a 20% off code but everything was 30% off last week anyway. Its bad enough to sell something that is not in stock but to not realise until the… Read more

delivery has got to the customer and they raise the issue is useless. This has now led to me having 2 bottles of spray to be used with a curling wand we do not have

Poor and Rude Customer Service! – I provided factual (with supporting pictures) on their new updated mixture for their Dandruff shampoo which was not as good as the original mix because it was more oily (which increases the chance for Dandruff) and they came back confirming the change but advising our clients like it so yea... pretty much insinuating I am not an important customer… Read more

and my feedback means nothing to them. I have been a long time customer and absolutely shock how little care they give their customers. they just want the sales but have no after sale care at all. I am very disappointed on this recent interaction.

Asked for credit card and id to release my order – I recently placed a small order (under $50) with Bondi Boost and they asked me to send them my credit card and id over email or my order won't be released. Is this a joke? I of course cancelled my order straight away and won't order anything from them ever again. It is a shame because I used to like their products.

Do not use – Do not use this shampoo! I have been using it for one month & my hair is falling out in clumps!!! I have lost 30% of my hair.. shame on you Bondi boost

No responses on emails – I had sent several emails regarding their brush blow dryer I purchased that stopped working after using it about three times. I have still to receive a response. I only had the item within a few months when it did this. The worst company & there is no telephone to report a complaint!!!!

Bondi Boost – Hi. I have only recently started to purchase from Bondi Boost. Loving what I have already bought - scalp salt, heat protector and hair styler - I ordered shampoo and conditioner but was unable to apply the advertised discount code, for some reason, but decided to purchase anyway. I immediately emailed BB and explained my problem. They replied in… Read more

record time to say that they had refunded the discount amount, although that was not my intention. I was extremely impressed with their understanding and resolution. I would definitely recommend this company.

My THIRD REVIEW!! 1 out of 5 for service – This is the second time they have increased their prices on RECURRING MONTHLY ORDERS without prior notifying me. Imagine this; you set up a monthly order for some items and a shipping cost. You get charged every month on the day and all is well. But then my latest order charge has gone up by $3 - they increased their shipping cost since my last… Read more

order.

My gripe is not them increasing prices, my gripe is that they do not tell you that they are increasing prices, that your next order will cost more.

This has happened twice now. The exact same thing happened to me a year ago with Bondi Boost.

They screen their reviews and dont post the negative ones! Missing an item and they simply didn't care – I ordered what should have been 13 items valued at over $500. Noticed one item from a set was missing a couple of days later and emailed them. Response was not favourable. Looking at these reviews, customer service is extremely disappointing. Try to support the Aussie brands and get ripped off. Left a negative review on their website and they've screened it - no wonder they look so well loved when they're controlling the feedback

Fabulous Customer Service - 20 out of 10 ! – Customer service rating 20 out of 10! Received immediate response - offer of exchange or refund. Provided free postage to return item. Entire issue sorted within hours. Professional, efficient and friendly. Thanks.

Negative experience with device but awesome customer service – The brush didn't work after the second use. First it was strange sound and then smoke and burning smell out of the device. The positive thing is the customer service which was incredibly responsive. Sadly I had to return the brush but I appreciate how helpful and quick the customer service were.