Ordered a book, they said it would take 7-11 days, 25 days later still not here, didn't even send it within the time frame. No Apologies, no offer for a refund, their staff are clearly just feed up with people asking them why they're so pathetic.

I ordered a book 3 months ago and it still hasn't been delivered, tried to get in contact with them but they never replied. They basically just took my money and left.

I paid for books a month ago only after you pay do they say the books that where in stock are now not in stock. Can’t get through to them online as they make the capture impossible to complete. My bank is taking legal action to pursue stolen funds from my account!

Joseph

I ordered book listed as one copy left, hurry up. They received my money. Two days later they sent me message that they have no book and I was mistaken

Ordered a book in the first week of November for a Christmas present. Since it was a backorder, I figured I'd wait a bit extra to give them some time to get stock. Three months later, chased it up to see what was taking so long only to be told that the title is actually out of print and they're never getting stock. Seems like if you don't chase them about these things they'll just quietly keep your money and not care about supplying you with what you paid for. I was then offered a credit voucher, not even a refund for my money that they've been holding onto for almost four months now.

I cancelled my order as the books had to be back ordered. but i phoned them and had no problem with cancelling my order and getting money refunded great service.

Soon after placing an order for a book, Boomerang contacted me to tell me they didn't have it in stock despite it being listed as in stock on their website. I checked with the publisher and it was listed as in stock on their website, I then contacted the publisher over phone who told me that it was on a 'print to order' basis. When I advised Boomerang of their mistake, the arrogant Managing Director '[name removed]' canceled my order and refunded my money without my permission instead of taking the necessary steps to procure the book that I ordered.

this is the best online book company I've ever experienced. They tried hard to get my order, when unable they emailed me personally to advise me to cancel the order. that was about 9 months ago. I finally gave up & submitted to their advice, cancelled the order & next day my money had been refunded in full. 5 stars for business process & integrity, trustworthy.

Don’t bother customer service unhelpful unfriendly, books ordered and not supplied and still waiting rest of order. Stock levels not correct on website and no back order details given. Overpriced as well

Ordered 2 books for my uni units. After placing the orders I received emails stated that the books will arrive 7 to 10 days and then another 2 emails stated that the books will be sourcing. After 10 days, one book is on its way and another one is still sourcing. I would advise you to think it through before placing an order with this bookshop.

I have been purchasing books from Boomerang for a number of years for the Library where I work. Throughout this time I have ordered hundreds of books - fiction and non-fiction, graphic novels, manga, text books - books from all round the world. I have found them to be extremely helpful and willing to go out of their way to resolve issues. The book world is complex with print on demand, copyright issues, distribution issues. The estimated time for delivery is only ever going to be an estimate, it is always wise to email them and check first if something is required urgently. They make thousands of book titles available and are my go to website.

I did not get what I had ordered and so emailed to find a way to solve the matter, did not get a reply, so I then called and spoke to the Manager [name removed] I think his name was-he was extremely rude, arrogant and failed to resolve my complaint. Definitely will not use this website again, waste of time and money.

Very unusual nowadays to receive great customer service which I did from Jon at Boomerang Books. Great communication all the way through the purchase and even post purchase when I had a paypal query. Definitely recommend!

Web site states shipping 7-10 days to mislead customers into thinking that they will receive their order in that timeframe when in reality they have to order they book themselves and then ship it to you. 2 week processing times are not good enough. obviously unhappy with this id contacted them to find out what was happening and was met with rude customer service and an offer to express post it to me at my cost when they receive it.

do not buy from these clowns.

The books I ordered arrived within 2 weeks and were in excellent condition. The bookstore also features Boomerang Bucks that allow customers to use them as credit on next purchase. There's communication on every stage of processing so you know when your order would arrive.