Boomerang Books

Ordered books, they never came – I have waited 3 weeks for books that were “in stock” and were supposed to arrive within 7-10 days. When I looked up my order on the website, it showed that my order was “awaiting stock”… However when I checked whether the books were still on sale in their store, the sales page shows the books as being “in stock” and that they would take 7-10 days… Read more

to get to my location.

I have had no communication from Boomerang books regarding this, so I have asked for my money back…

Fantastic service – I ordered a hard to find book, hoping it would make it before Christmas. It made it to me within a week. They kept me up to date with the status of the process as well as when delivery would be expected. Was packed very well and no damage at all. Very happy with their service. Show details

Never Have Books – I've ordered three times from Boomerang Books, and twice they haven't actually had the book in stock and the order has had to be cancelled.

Great service – Spoke to very friendly and helpful customer service lady, ordered in stock books and they were sent out the same day! My second order was for books not currently in stock - i also received them within 7 days - Very happy with the product and service offered by Boomerang Books.

Don’t – Got an email confirmation or order when I never went through to confirm it nor pay for it and didn’t authorise any payment what sort of joke is this

Poor service & delivery – Placed my order, website 7-10 days took over 4 weeks. Happy to blame Australia post and yet they have no tracking set up. The office girl promised to check with Aus post and get back to me but never did. When i followed up i got attitude. Will be taking my business elsewhere. LC Show details

Ex-bricks & mortar book store owner. Boomerang Books online ticks all the boxes for me – For years, I always price check via booko.com.au and save searches with price target alerts… Boomerang Books, using the 'Booko' free shipping code has come out on top for me many times, even compared to amazon.com.au with free shipping with my Amazon Prime membership. I have made several purchases, all best prices, and shipping was quick except… Read more

for one AusPost stuff-up. Nice people to deal with also… they still have personal customer service… (they are not a big operation, but they at least they try hard).

By the way, I am not associated in any way with Boomerang Books, except as a very satisfied customer. As a disclaimer, I was once a book store owner for a few years in the 90's and Boomerang Books ticks all the boxes for me. I can and do recommend them based on my actual experiences.

Most, if not ALL online book stores "drop-ship" from either the supplier/distributor/publisher (with some exceptions). The supply chain has been delayed or disrupted somewhat for the last 6 months due to COVID-19 and many releases have been delayed with stock held up on ships at sea. Some of the larger publishers are now air freighting titles to Australia, particularly as this is the peak consumer purchasing time in the book industry leading into Christmas.

Boomerang Books would have been affected by this industry-wide disruption like most retailers (both in-store and online), except maybe Amazon.com.au who also ship internally within their global organisation. I go back in time to the 90s when I had to do some tricky stuff to get stock (book titles) that would have been delayed by either transport logistics or publishers' intransigence in holding back releases due to local (AU) legislated draconian book industry protections when that same title was readily available overseas.

Don't Use - They don't deliver – Ordered a book, they said it would take 7-11 days, 25 days later still not here, didn't even send it within the time frame. No Apologies, no offer for a refund, their staff are clearly just feed up with people asking them why they're so pathetic. Show details

Terrible – I ordered a book 3 months ago and it still hasn't been delivered, tried to get in contact with them but they never replied. They basically just took my money and left. Show details

DO NOT USE! – I paid for books a month ago only after you pay do they say the books that where in stock are now not in stock. Can’t get through to them online as they make the capture impossible to complete. My bank is taking legal action to pursue stolen funds from my account! Joseph

Waste of time & money – Ordered a book in the first week of November for a Christmas present. Since it was a backorder, I figured I'd wait a bit extra to give them some time to get stock. Three months later, chased it up to see what was taking so long only to be told that the title is actually out of print and they're never getting stock. Seems like if you don't chase… Read more

them about these things they'll just quietly keep your money and not care about supplying you with what you paid for. I was then offered a credit voucher, not even a refund for my money that they've been holding onto for almost four months now.

great service – I cancelled my order as the books had to be back ordered. but i phoned them and had no problem with cancelling my order and getting money refunded great service.

Cancelled my order without my permission – Soon after placing an order for a book, Boomerang contacted me to tell me they didn't have it in stock despite it being listed as in stock on their website. I checked with the publisher and it was listed as in stock on their website, I then contacted the publisher over phone who told me that it was on a 'print to order' basis. When I advised… Read more

Boomerang of their mistake, the arrogant Managing Director '[name removed]' canceled my order and refunded my money without my permission instead of taking the necessary steps to procure the book that I ordered.

refund when unable to deliver – this is the best online book company I've ever experienced. They tried hard to get my order, when unable they emailed me personally to advise me to cancel the order. that was about 9 months ago. I finally gave up & submitted to their advice, cancelled the order & next day my money had been refunded in full. 5 stars for business process & integrity, trustworthy.

Don’t waste your money – Don’t bother customer service unhelpful unfriendly, books ordered and not supplied and still waiting rest of order. Stock levels not correct on website and no back order details given. Overpriced as well

Ordered 2 books, one still sourcing after 10 days!!! – Ordered 2 books for my uni units. After placing the orders I received emails stated that the books will arrive 7 to 10 days and then another 2 emails stated that the books will be sourcing. After 10 days, one book is on its way and another one is still sourcing. I would advise you to think it through before placing an order with this bookshop.

Continued outstanding service – I have been purchasing books from Boomerang for a number of years for the Library where I work. Throughout this time I have ordered hundreds of books - fiction and non-fiction, graphic novels, manga, text books - books from all round the world. I have found them to be extremely helpful and willing to go out of their way to resolve issues. The book… Read more

world is complex with print on demand, copyright issues, distribution issues. The estimated time for delivery is only ever going to be an estimate, it is always wise to email them and check first if something is required urgently. They make thousands of book titles available and are my go to website.

Do Not Order From Here – This is a warning to any person thinking about ordering a book from Boomerang Books. I unfortunately had to learn the hard way so I hope this review will prevent anyone else going through the same experience. I ordered a book online for my boyfriend’s birthday. As always, I checked the refund policy to make sure I could return it. I was pleased to… Read more

read that I could cancel my order at any time and receive a full refund with the book being returned within 21 days. Turns out I did need to cancel this order as my boyfriend wanted the hard copy cover not the paper one. When I called to cancel, I was informed that this was an ‘Imported Order’ and I could not cancel it. I couldn’t believe it! Where did it tell me that this was an imported order? As far as I had been informed, this book came under the general refund policy stated on their website. If it was in fact an imported order, then I needed to have been told that throughout the checkout process so I could decide whether or not I wanted to proceed. I questioned the girl on the phone who ended up passing me onto the Manager, [name removed]. He shouted at me for questioning him and hung up. Unbelievable! I contacted Consumer Affairs who advised that yes, it did need to be stated on my order whether it was an imported book so I opened up a case with them. Consumer Affairs contacted Boomerang Books this week and advised them that their Refund Policy does not meet Australian Consumer Law. No surprises here, Boomerang Books still refused to refund or contact me to apologise. The next step is to take them to court if I want my money refunded. Now, if I was a small business and Consumer Affairs contacted me to tell me that my Refund Policy did not meet Australian Consumer Law, I would call the customer straight away and apologise for the error and offer them a full refund. When you are at fault, you need to own up to it and rectify the situation. Because of the error in their refund policy, I am the one who has to suffer. And a message to [name removed], you work in customer service. You should absolutely never yell at a customer. It is incredibly unprofessional. There are plenty of other amazing book stores out there who actually care and look after their customers. Stay away from Boomerang Books!!

Appalling Management – I did not get what I had ordered and so emailed to find a way to solve the matter, did not get a reply, so I then called and spoke to the Manager [name removed] I think his name was-he was extremely rude, arrogant and failed to resolve my complaint. Definitely will not use this website again, waste of time and money.

Great customer service! – Very unusual nowadays to receive great customer service which I did from Jon at Boomerang Books. Great communication all the way through the purchase and even post purchase when I had a paypal query. Definitely recommend!

Miss leading info bad customer service and crap shipping times – Web site states shipping 7-10 days to mislead customers into thinking that they will receive their order in that timeframe when in reality they have to order they book themselves and then ship it to you. 2 week processing times are not good enough. obviously unhappy with this id contacted them to find out what was happening and was met with rude… Read more

customer service and an offer to express post it to me at my cost when they receive it.

do not buy from these clowns.

Fast delivery and good services – The books I ordered arrived within 2 weeks and were in excellent condition. The bookstore also features Boomerang Bucks that allow customers to use them as credit on next purchase. There's communication on every stage of processing so you know when your order would arrive.