- Verified customer
Best bike retailer on Gold Coast Northern NSW
Purchased an e-city Smartmotion ebike from them in September 2017. First service after 200km went well all small adjustments made and explained. Started riding with a seniors group and found I could keep up with them using a combination of the gears and peddle assist even tho some of the group were on conventional road bikes and generally more experienced riders than myself. After about 500km I had intermittent electrical problems and returned to the dealer, problem addressed under warranty and off I went. A few weeks later I hit a tree branch ...and it jammed into the frame knocking the electrics out, back to the dealer and fixed straight away. Problem with punctures in the rear wheel (which contains the drive motor) after rough roads up in Lightning Ridge and again in Bowen, proved difficult for me to remove the wheel and repair the tyre, took me 2 hours with help from a neighbour. After consulting the dealer again we decided to try hard tyres although dealer warned would make ride harder and slower, but worth a try to avoid punctures. After experimenting for a couple of weeks turned out dealers was right so we have switched back to pneumatic tyres with tough tubes and anti puncture slime. Through out this process I could not ask for better service from the dealer who was most obliging to all my requests. Highly recommend this dealer for any bike needs if you are any where near Tweed Heads. signed Colin Morley
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