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99 Bikes
3.1 from 275 reviews · View Statistics

Reviews

  • Product Quality
    3.6 (105)
  • Return Claim MadeYes (13) · No (109)
  • Shipping
    3.0 (2)
  • Customer Service
    3.3 (113)
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Dissapointing

DissapointingGreater Melbourne (Outer), VIC

  • 3 reviews

Worst customer service ever

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBayswater
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Peter T.

Peter T.Greater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Topeak - Trunkbag DXP - Rear Rack Bag with expanding panier bags

published

Wow - cannot speak highly enough about this product. Had one from Dyson, but took it back - fold out panier bag flaps did not fasten to the bike and flapped everywhere. Dyson were great in accepting back however. This new bag is AWESOME. At $160 it is well worth it and there are so so many secret compartments to fill/use. Well done TOPEAK, and well done 99Bikes.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Absolutely Terrible!

published

Thought I’d duck in on my lunch break, what a joke!!! 15 minutes later and 6 staff standing around but no body to help me. If they had of given me the correct information the first time I was there I wouldn’t be needing to return the part. Wouldn’t recommend to anyone.

Customer Service
Incentivised ReviewNo
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Sifet S.

Sifet S.Sydney, NSW

Great people good service

published

We bought my daughter’s bike and was happy with the service we got.So I went back to get one for myself.The gentleman there was very knowledgeable and friendly.He explained me how sizing works and helped me choose the right size and bike.
I ended up buying a Merida big 9 and am very happy with it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCastle Hill
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Great service

published

After my bike that I was riding was misbehaving ,I took the bike in to 99 mile end, the guys there were great they identified the problem and sold me the items that I needed to fix it.
Bike runs great now
Go to 99 Bikes at Railway the Mile End
Huge store
Great selection
Good prompt service from staff

Kent ( bike rider)
Happy customer

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMile end
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consumer

consumerSydney

  • 20 reviews
  • 9 likes

Seemed to want to sell me a bike based on what was available.

published

Went into shop looking for a mountain bike for 12 year old, the sales assistant said they were low on stock and recommended one of the remaining bikes in store at my price range.
On tip toes son could just reach the floor and was a large frame and wheel set up.
Just asking for an accident.
I asked what frame size and she didn't know, clearly pushing for a sale at any cost.
They advertise a free bike fitting as one of their selling points.
Nonsense.
Go elsewhere.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrookvale
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Mike Garret

Mike GarretSouth East Queensland, QLD

  • 2 reviews

Excellent customer service - people knew their products & had good history records of past purchases

published

Recommend Store to all interested in bike products - very good service by attendees & knew their products well & had my past purchase history on record for referencing past purchases

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMacgregor Qld
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Timothy

TimothyGreater Melbourne (Metropolitan), VIC

Happy New owners

published

We decided to purchase two new road bikes and had looked on line and decided it was easier to go into the store, Off we went into the Kew store. We were served by a young gentleman called Andrew. What a superstar.!!!! Extremely helpful, very Down to earth, answered all our questions. Could not have asked for better service.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKew Melbourne
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Rude and awful service

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Hans T.

Hans T.South East Queensland, QLD

Better than most

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBirtinya Qld
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SHANE

SHANEGreater Melbourne (Inner), VIC

Sabotage of electric bike

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMarion
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stephen

stephenSouth East Queensland, QLD

  • 2 reviews

waiting for parts

published

brought bike from 99 bikes, i bent the pedal crank bike un rideable waiting one month for part and told it will be another month two months with no bike they blame Shimano Australia for the problem but i brought the bike from 99 bikes Ashmore instead of ordering part from over seas they wait for Shimano Australia to get stock 2 months with no bike not good enough

Incentivised ReviewNo
Return Claim MadeNo
Trudie K.

Trudie K.Metropolitan Adelaide, SA

Salesperson Shane review

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarion, South Australia
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Caveman

CavemanPerth, WA

Bike Trainer for exercise of damaged Hip

published

Never heard of, 99 Bikes before. On a mission to find a suitable Bike Trainer & not only did they have a full range in stock !! But they also had a setup display.
Extremely knowledgeable in all products asked after. How good is it to receive ‘Great Customer Service’ U need to Visit this place.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJoondalup WA
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wendy

wendy

  • 2 reviews

Service

published

Big thank you to Jack at 99 bikes Joondalup for his services when i needed a small extra for my bike . No one else had this ramp and when i asked if could be sent he arranged for this and i received it 2 working days after discussing with him.
Very courteous on phone and very helpful
Thank you

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJoondalup
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Wayne Butler

Wayne ButlerSydney, NSW

Sweet Georgia

published

I was very impressed with the service and attention provided by Georgia when I purchased a bicycle 3/11/2020. To the extent it is possible please give her a pay rise.
Wayne Butler

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Location6/562 Church St Parramatta
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I needed a bike for personal and professional use.

published

I needed a bike and left with a great bike and narrowly avoided the big storm that was coming. Bike had few dints on it which was the only disappointing thing about my experience. I had a great chat with the nice man for about an hour or longer while the bike was made ready for me. They replaced the bike stand and went to great lengths to make sure the bike was good to ride. Only thing I didn't get was a bike basket as the one they had didn't fit the make of my new bike. I'm glad I went to 99 bikes Indooroopilly and would consider going the extra distance for another good experience.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationIndooroopilly QLD
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avisingla255

avisingla255South East Queensland, QLD

Worst experience $500 mountain bike from 99 bikes

published

I bought a mountain bike for $500 from 99 bikes macgregor. In first 2 days the chain came off the back and front 3 times and I had to take it back 3 times in a car or by foot and once they fixed chain properly, now the brakes are playing up and locking the rear bike tyre so I took it back 4th time and they want me to leave it there and come back later or the next day. I had a Kmart mountain bike for $109 before I bought from 99 bikes and it was perfect and never had a single issue. But with 99 bikes It’s a lot n lot of hassle, unsatisfaction and waste of money. Avoid 99 bikes not good quality.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Location99 bikes macgregor
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Neville S.

Neville S.South East Queensland, QLD

Perfect sales staff and store.

published

Went to 99 Bikes at MacGregor, the sales rep Louis was absolutely helpful with finding our bikes and making sure they were perfect for us. He answered all my questions, was very friendly and was great to chat with. He mentioned he was quite new but I wouldn't have been able to tell if he didn't say. Please make sure he sees this and thank him for doing his job perfectly and being a great bloke.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMacgregor
See all answers
D S.

D S.

  • 3 reviews
  • 2 likes

Here to Pick your Pocket

published

99Bikes used to offer value for money and used to be there for the riders, now they're just there for the dollars.

Incentivised ReviewNo
Return Claim MadeNo
Store Location99 Bikes Ipswich Queensland
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Questions & Answers

Elizabeth G.

Elizabeth G.asked

99 Bikes

Women's vintage pedal bikes? I

No answers
Phil key

Phil keyasked

SA, Marion

Hi , I have a layby which is due by 8/11. Merida 120 600 .Our hot water tank blew up this morning. Very expensive to replace. Can l have an extension of 4-6 weeks please ? We have bought 3 other mtbs from you . Much appreciated. Phil Key

No answers
Aaron

Aaronasked

99 Bikes

My wife and I seems to be addicted to the Kerosene used in the Bike Work Shop in 2 years.

It adjoining to my wife Shop doesn't have the ventilation system with the Bike Work Shop. In the Shop of the wife and there is no window and continuously Kerosene comes into the Shop of the wife.

Ask the help on Kerosene which has the experience which is similar to us or which it uses in 99 Bikes Shop is well known in any chances.

1 answer
Annie
Annie

Hi. Have you meet the mental phychologist? Get help from your local communities and Report the Health safty of Goverment.

Get an answer from our members and 99 Bikes representatives

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