99 Bikes

Joe and Aaron at 99 bikes Alexandria offer great knowledge, amazing customer service and excellent technical skills. For a dad with no knowledge about new bikes their help is so helpful. Thanks guys. Show details ·  1

Initial communication via email was really positive, but unfortunately the pickup process is where things went downhill for me. It felt awkward from the first interaction, and discrepancies around payment weren’t communicated clearly. I was happy to get past that and move on. I returned to the store because the product wasn’t configured as… Read more

specifically described out of the box. While there, I could tell the person fitting the part wasn’t confident, so I asked another technician to check it before I left. He took a quick look and assured me it was fitted correctly.

I didn’t think I’d need to double-check it myself at the time, but as soon as I got home I could tell it still wasn’t right, with parts left in the box. Another service technician agreed it hadn’t been installed correctly and was happy to take another look at it, but I reluctantly ended up fixing it myself. In the end it was straightforward despite my lack of experience, and in hindsight I probably should have just done it myself in the first place.

The whole experience really soured what should have been an exciting purchase. I’ll definitely use another 99 Bikes store in future, or shop elsewhere. I considered giving three stars because the initial support over email was great, but after the overall experience and how it left me feeling, I can’t really describe it as a good experience.

If I could give 0 stars I would. I never write bad reviews for companies but this one I feel I have to. I went in over a month ago with three scooters and asked for scooter replacement wheels which clearly are on their website. Explained they weren't in stock so they measured the scooters which I had, they ordered the wheels and I paid for them in… Read more

full on the spot. 4 weeks later and after me chasing them up multiple times with each time them saying they didn't know where the wheels were and why they hadn't arrived - they finally arrived. I took the scooters in for a second time and they said it would be 15 mins to change them. I came back to them saying that the wheels they ordered were too big and don't fit the scooter. There was zero communication and zero customer service and care. I asked for a full refund and took the scooters home. I ordered them online myself and changed them myself within a day. As a woman who has never done this before i thought this would be the easier option but turns out it was way easier doing it myself. I then went down to bike section where I was enquiring about new bikes for my sons and again zero care or customer service. The guy who served me was extremely rude and dismissive. I will never go back there and will inform everyone I know of this.

Top gun Jack knows the experience and sets up the bike for that experience – Jack is a gun mechanic, and I trust his judgement and his professionalism. The bike is in top condition after his work. Show details ·  1

Dropped bike off at epm approx for service. 5.30pm email received bike ready. Amazing service, thorough quote and detailed report on work completed, excellent price great value for money. Exceptional service from bike mechanic Will. Thx so much Show details

Looking into a cracking /rattling sound from the pedal area – Excellent service from a very helpful staff member Jason. A pleasure to deal with Show details ·  1

Hey, my name is Alex (commonly known as Leadfoot). I recently went to a 99 Bikes store in Artarmon as I was changing my lifestyle & wanted to include something thrilling & adrenaline-pumping. In not riding bikes since my late childhood, I was amazed to find the bike they had available at the time - a Silverback Series 9 29" Hardtail. Perfect… Read more

choice for my desire of a bike between $700-$900, at a sale price of $769 down from the original $1099 & all I had to do was join the club. One of the store workers named Liam immediately convinced me that this was the right choice for me & I happily put a deposit onto it & within days picked it up along with the equipment needed, altogether paying less than 3/4 of the full price. The bike truly is a beast & quite capable, whether on path, off-path, road, or wilderness & bike tracks. Quite a strong & wonderfully designed thing & my getting used to mastering the switching between its geers & suspension hardness is truly fun activity to take on at any time that I am bored - or just need some adrenaline pumping & a thrill. Great job 99 Bikes!

If I could give 0 stars I would. Bought a new bike before Xmas. (Roughly and $800 bike on sale down to $500). Bought new pedals just after Xmas at same store. Employee from the store fitted the pedals. Pedal fell off and the pedal had stripped the thread. 99 bikes apparently replaced the crank arm and completed the first free service. since it was… Read more

replaced have been back 4 times because pedals and pedal arms were slipping immediately after the service was completed. Was told it was fixed. Literally rode the bike out of the shop and went back in 5 minutes because it wasn’t fixed. Bike mechanic was told it was still happening and his response was “I don’t f*%king know what’s wrong with it.” Finally fixed the slipping issue after we had left the bike at the store but it caused the gears to make noise and the pedal arms were to creak. Took it back again and was told that my 12yo son was “riding it faster than it should go, and wasn’t greasing the chain often enough.” Also told “chain was loose and it’s not a road bike”. I would have thought the chain would have been check at least when it was brought back numerous times. Then told we had to buy degreaser and chain lube for the bike (upselling). 2 month old bike sounding like a used bike and being told it’s the 12yo old fault. Have bought bikes from Kmart that have lasted longer than this one. Lip service and no accountability followed by offensive language and being told it’s user error. Not a chance I’d tell anyone to go there or ever go back. I’d rather pay to go to another bike store to get it sorted than deal with 99 bikes. They did fix the bike for free over and over but the whole experience was very disappointing

I proudly purchased my first Cube 177, due to incorrect sizing from 99 Bikes we changed her for a CUBE e144 . Purchased from 99 bikes in October 25. Having been riding EMTB for 2 years I was ready to step up investing over $5k. Sadly I think I got… Read more ·  3

the lemon. As I write this I have owned this bike 92 days with 42 days of it being in the 99 bike repair shop. Ist issue Brakes which sadly 99 bikes were slow to fix. Very slow. Second issue was middle shock collapsing, leaking air/ this happened over Christmas period so 3 weeks to repair - under warranty. Then today I had the pc or power fail, possible battery or e fault so yes she is back in the shop for the 7 th time in 3 months.

In my frustrations as I had no bike over holiday season, I purchased a Merida e160 from 99 Bikes and after one month cannot fault her. She is perfect. Tested and still perfect.

Hopefully 99 Bikes will honor bike satisfaction guarantee and refund me.

My review here is to share my story should you be deciding which bike is best.

I should add, I am loyal to 99 Bikes, not holding them fully responsible, though their service and communications played a big part in slow return to me which was nothing short of disappointing.

They do stock the Merida which I bought from them. My 5th purchase in 4 years.

Was interested in buying a mountain bike. Went into the Indooroopilly store to get some advice on what I should be looking for to suit my needs. Spoke to a knowledgable salesperson - Kaleb. He was a wealth of information. Decided on a bike and bike rack. Sent me a quote, which i was very happy with. Returned to pick up bike a few days later. Kaleb… Read more ·  1

was very professional in assisting me with setting the bike up and loading it into my car. Was very impressed with the whole process at the Indoorooplly store.

The young guy in Service department LUKE deserves a special mention. I popped in to see them with a very minor problem, (I was trying to switch out 2 seats a rods on my bikes and had hit a problem. Despite being very busy , LUKE dropped what he was doing, not only explained the process to me , but just went ahead and did the job on the spot!!. Thank you LUKE, you made my day. Highly recommend this shop at all times. Show details ·  1

Price matched a Merdia J20 for my kid, process was very efficient with me simply filling in a few fields for an online form, 2 hours later got a confirmation with invoice to pay, store then immediately messaged me upon payment to advise of ETA etc.. I was willing to drive to the competitor to get it for the price but with 99 bikes being close to… Read more ·  1

me and reading some if their reviews on their instore service, i thought id give them a go on their price match - they fulfilled their match promise with an extra 5% discount as stated...

PROS: Excellent for someone who has no time and knowledge of bikes and has plenty of money, you tell them what you want and give them money and they always deliver, very helpful staff. You can go into the store and see the physical product. CONS: They try really hard to get you to join their "customer tracking club" and have incentives like 2… Read more

tier pricing, that can be up to thousands of dollars difference. They currently have the Bunnings strategy to take over the whole Australia bike market and push out the little stores. They basically sell the same online stock but with their markup prices, for example the same $3 plastic bike mirror from ebay they sell it for $30. If you have time look online at "local" ebay sellers before you buy from them.

We bought a BMX here and took it back as one of the nuts were lost. Have been back 3 times and no luck or follow up was sent to bolt shop however they do not carry this nut . Bike has not been ridden and one disappointed 10yr old . Would not recommend this company as after sales care was disappointing .

Rude Rude Rude Wow will not go back to this store. Hasn’t finished asking a question the p walked off . Not enough staff can’t handle it . Take it out on your customers?. Can not recommend this company. Karen s

We went and saw Jo in the service centre and he was amazing. He was able to explain to me and my 13 year old boy what was happening to his bike based on how he was using it. He fixed the problem quickly and my son walked out with more respect for his bike. Can't thank Jo enough - it is hard trying to get through to a 13yr old! Show details ·  1

Arrived with two tubes needing replacement: a mountain bike wheel and a very narrow wheel. The young fellow did a prompt job, very efficient, and I was on my way in under 20 minutes. Full marks.

Thank you for the great & quick assistance! My son's new bike needed a gear adjustment after his bike accidentally fell. I took it back to the Coomera store we purchased from. Paul had a look and quickly fixed it. Thank you! Show reply

Just walked out of there, terrible service. Rude brown man very unhelpful telling us “it’s too busy on weekends to test ride, people steal them” 3 professionals in our 40’s…. I said well we want to buy today but need to test drive….. nothing. Well done losing at least $10k in sales.

I visited 99 Bikes Castle Hill to find a replacement screw for my bike pedal, and I had a wonderful experience. Tayson was very friendly, patient, and professional. He took the time to search through the store carefully and managed to find the exact screw that matched my bike pedal. What surprised me even more was that he didn’t charge me for it.… Read more

His excellent customer service and genuine willingness to help really stood out. It’s rare to meet staff who are both highly professional and so kind.

Thank you so much, Tayson. I truly appreciate your help and highly recommend this store to anyone looking for great service!

MANY thanks to the wonderful mechanics staff who last Saturday, for the third time over the past several years, dropped everything to repair my wheelchair as they recognise that my mobility is totally dependent on having a functioning wheelchair. In… Read more

my experience only the Cannon Hill staff recognise this fact and so I'm happy to drive 35-40 minutes from the south western side of Brisbane to receive this immediate service when I call to book in my wheelchair. Much appreciated again!

Happy to purchase bike at 50% discount for $1700 at the end of year sale. Dissapointed to return to the store two months later and see the same bike for $1500. I had been conned. Show details

Bought an emtb from the online store paid over 6k. They price matched and I got a good price at the time. Then the bike didn't come and I had to call up about it. Was given some nonsense story about the bike being stolen and it being the last one in… Read more

stock from the 2025 range. At time of purchase their was no mention of which model I was buying i.e. 25 or 26.

They said the new 26 model would be an extra 1k if I wanted it. I have cancelled the order and won't do business with them again. Unprofessional!

Paid for a click and collect special order and when I got there they said it had already been collected. I never collected it. Never doing another click and collect order with this incompetent business.