99 Bikes

PROS: Excellent for someone who has no time and knowledge of bikes and has plenty of money, you tell them what you want and give them money and they always deliver, very helpful staff. You can go into the store and see the physical product. CONS: They try really hard to get you to join their "customer tracking club" and have incentives like 2… Read more

tier pricing, that can be up to thousands of dollars difference. They currently have the Bunnings strategy to take over the whole Australia bike market and push out the little stores. They basically sell the same online stock but with their markup prices, for example the same $3 plastic bike mirror from ebay they sell it for $30. If you have time look online at "local" ebay sellers before you buy from them.

Looking into a cracking /rattling sound from the pedal area – Excellent service from a very helpful staff member Jason. A pleasure to deal with Show details ·  1

Electra – Excellent service friendly helpful good prices and a huge store Show 3 replies

MANY thanks to the wonderful mechanics staff who last Saturday, for the third time over the past several years, dropped everything to repair my wheelchair as they recognise that my mobility is totally dependent on having a functioning wheelchair. In… Read more

my experience only the Cannon Hill staff recognise this fact and so I'm happy to drive 35-40 minutes from the south western side of Brisbane to receive this immediate service when I call to book in my wheelchair. Much appreciated again!

If I could give 0 stars I would. Bought a new bike before Xmas. (Roughly and $800 bike on sale down to $500). Bought new pedals just after Xmas at same store. Employee from the store fitted the pedals. Pedal fell off and the pedal had stripped the thread. 99 bikes apparently replaced the crank arm and completed the first free service. since it was… Read more

replaced have been back 4 times because pedals and pedal arms were slipping immediately after the service was completed. Was told it was fixed. Literally rode the bike out of the shop and went back in 5 minutes because it wasn’t fixed. Bike mechanic was told it was still happening and his response was “I don’t f*%king know what’s wrong with it.” Finally fixed the slipping issue after we had left the bike at the store but it caused the gears to make noise and the pedal arms were to creak. Took it back again and was told that my 12yo son was “riding it faster than it should go, and wasn’t greasing the chain often enough.” Also told “chain was loose and it’s not a road bike”. I would have thought the chain would have been check at least when it was brought back numerous times. Then told we had to buy degreaser and chain lube for the bike (upselling). 2 month old bike sounding like a used bike and being told it’s the 12yo old fault. Have bought bikes from Kmart that have lasted longer than this one. Lip service and no accountability followed by offensive language and being told it’s user error. Not a chance I’d tell anyone to go there or ever go back. I’d rather pay to go to another bike store to get it sorted than deal with 99 bikes. They did fix the bike for free over and over but the whole experience was very disappointing

I proudly purchased my first Cube 177, due to incorrect sizing from 99 Bikes we changed her for a CUBE e144 . Purchased from 99 bikes in October 25. Having been riding EMTB for 2 years I was ready to step up investing over $5k. Sadly I think I got… Read more ·  3

the lemon. As I write this I have owned this bike 92 days with 42 days of it being in the 99 bike repair shop. Ist issue Brakes which sadly 99 bikes were slow to fix. Very slow. Second issue was middle shock collapsing, leaking air/ this happened over Christmas period so 3 weeks to repair - under warranty. Then today I had the pc or power fail, possible battery or e fault so yes she is back in the shop for the 7 th time in 3 months.

In my frustrations as I had no bike over holiday season, I purchased a Merida e160 from 99 Bikes and after one month cannot fault her. She is perfect. Tested and still perfect.

Hopefully 99 Bikes will honor bike satisfaction guarantee and refund me.

My review here is to share my story should you be deciding which bike is best.

I should add, I am loyal to 99 Bikes, not holding them fully responsible, though their service and communications played a big part in slow return to me which was nothing short of disappointing.

They do stock the Merida which I bought from them. My 5th purchase in 4 years.

II rang 99 Bikes in July at West Lakes, & I spoke to a staff member called Serafina who was so nice & friendly very helpful in finding me the tyre and tubes that I needed for my bike, Serafina placed them on hold for me until I could get to the store well done thank you. The next day I went to the West Lakes Store to pick-up the tyre & tubes, I… Read more ·  1

also want to put a deposit on a new 29inch Sivler back that I saw on their Internet site & this time I was speaking with two staff members their names were Chris & Declan very helpful and both of them I thought when out of their way to help me as they could see I wasn't a professional bike rider but they treated me like I was one. In by the way they were making sure this was the right bike for me & my height as I have had a medium 29 inch frame but now I want to try a Large or a XL frame. They only had a Large Sivler back which the staff member Declan advice me it maybe to big for me which I thought was good Ducking customers service . But I felt comfortable on it so I asked Declan could he please ordered me a XL 29inch Sivler back which he did for me ,thank you Declan for your help . A few days after putting a deposit for a new bike I started to get worried about maybe that I should have taken Declan advice just in case the bike frame was to big for me so I rang back to store & spoke to Chris who said I wouldn't lose my 50.00 Dollars deposit this was a relief. Two months later I went to their new store at Royal Park to pick-up my new bike, while picking up my bike I also met another two staff member their names were Ben& Chris once again Ben & Chris,Declan all of these staff members have great public relations skills in reassuring me if that I have any trouble with the bike or frame in that it is to big for me, that I could swap it over with in 30 days of purchase . I have purchased a few bikes in my lifetime from other stores & been ripped off, but have never been given so much advise & help from the staff members at 99Bikes Royal Park well done.

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Dropped bike off at epm approx for service. 5.30pm email received bike ready. Amazing service, thorough quote and detailed report on work completed, excellent price great value for money. Exceptional service from bike mechanic Will. Thx so much Show details

I visited 99 Bikes Castle Hill to find a replacement screw for my bike pedal, and I had a wonderful experience. Tayson was very friendly, patient, and professional. He took the time to search through the store carefully and managed to find the exact screw that matched my bike pedal. What surprised me even more was that he didn’t charge me for it.… Read more

His excellent customer service and genuine willingness to help really stood out. It’s rare to meet staff who are both highly professional and so kind.

Thank you so much, Tayson. I truly appreciate your help and highly recommend this store to anyone looking for great service!

A big shout out to Fenix and Chris who helped me out with levelling my saddle, I wasn't too sure how to go about it. They were extremely helpful and very efficient. Thanks heaps for your help, the saddle feels spot on Show reply

We bought a BMX here and took it back as one of the nuts were lost. Have been back 3 times and no luck or follow up was sent to bolt shop however they do not carry this nut . Bike has not been ridden and one disappointed 10yr old . Would not recommend this company as after sales care was disappointing .

Rude Rude Rude Wow will not go back to this store. Hasn’t finished asking a question the p walked off . Not enough staff can’t handle it . Take it out on your customers?. Can not recommend this company. Karen s

Just walked out of there, terrible service. Rude brown man very unhelpful telling us “it’s too busy on weekends to test ride, people steal them” 3 professionals in our 40’s…. I said well we want to buy today but need to test drive….. nothing. Well done losing at least $10k in sales.

Thank you for the great & quick assistance! My son's new bike needed a gear adjustment after his bike accidentally fell. I took it back to the Coomera store we purchased from. Paul had a look and quickly fixed it. Thank you! Show reply

Hey, my name is Alex (commonly known as Leadfoot). I recently went to a 99 Bikes store in Artarmon as I was changing my lifestyle & wanted to include something thrilling & adrenaline-pumping. In not riding bikes since my late childhood, I was amazed to find the bike they had available at the time - a Silverback Series 9 29" Hardtail. Perfect… Read more

choice for my desire of a bike between $700-$900, at a sale price of $769 down from the original $1099 & all I had to do was join the club. One of the store workers named Liam immediately convinced me that this was the right choice for me & I happily put a deposit onto it & within days picked it up along with the equipment needed, altogether paying less than 3/4 of the full price. The bike truly is a beast & quite capable, whether on path, off-path, road, or wilderness & bike tracks. Quite a strong & wonderfully designed thing & my getting used to mastering the switching between its geers & suspension hardness is truly fun activity to take on at any time that I am bored - or just need some adrenaline pumping & a thrill. Great job 99 Bikes!

Happy to purchase bike at 50% discount for $1700 at the end of year sale. Dissapointed to return to the store two months later and see the same bike for $1500. I had been conned. Show details

Bought an emtb from the online store paid over 6k. They price matched and I got a good price at the time. Then the bike didn't come and I had to call up about it. Was given some nonsense story about the bike being stolen and it being the last one in… Read more

stock from the 2025 range. At time of purchase their was no mention of which model I was buying i.e. 25 or 26.

They said the new 26 model would be an extra 1k if I wanted it. I have cancelled the order and won't do business with them again. Unprofessional!

Paid for a click and collect special order and when I got there they said it had already been collected. I never collected it. Never doing another click and collect order with this incompetent business.

Worst sales and after sales service unless you are dressed in Lycra or look like a rich man they ignore and don't seem to want to serve you. I bought a ladies cruiser bike for a good price, but once you leave the shop that's it. "We offer a free tune up after 8 weeks" they say, you try and contact them to book it in! and no-one ever answers the… Read more

phone. I got a text to book in 4months later when you leave a message with the mechanic one calls you back, or they hang up on your call, when I finally did get through the clerk lied and said I bought the bike to long ago for the 1st service.

North Lakes store.. Very rude and arrogant staff. Made the mistake of attending this store today and whilst a few people inside not overly busy the staff were more interested in each other . Missed out on a $2000 sale. I wish I had read the reviews before trying to support this local business.

I have never bought a boke from the store but I have bought plenty of parts for the bokes we own. We own about 20 bikes ranging from very young children to adults. The customer service team are always friendly and helpful. If I just want a nut they aren't looking for a way to turn it into an expensive transactions. The only reason I haven't… Read more ·  1

bought a bike from the store is because all the bikes we own were purchased second hand or left of the side of the road for council to take.

The staff are also very helpful in providing advice on how to fix a bike we find or someone gives to us.

I think the store and the way they are run is exceptional. Also, it appears as if the staff actually know a lot about bikes.

Time and again I have given mechanic Clayton and manager Mark and their team 5 *****. They could not provide better friendly and super professional advice and service. I wouldn't consider anywhwere else for alll my bike needs. Thanks heaps team. David Show details ·  1