Very helpful staff. Customer focussed.
Had to buy replacement tubes and other accessories for our bikes and, as a first time customer, found the customer service refreshingly reliable and efficient. The sales representative had a professional knowledge of what I needed and put me under no pressure to buy.
Excellent Customer Service, Very helpful
We saw Russell C at the 99 Bikes Modbury Store. We found him to be very helpful and he had great customer service. Highly recommend. Would go back again. Nothing was too much trouble and he answered all questions (both technically and in language I could understand).
After experiencing problems with tyre deflating over time, returned to store, and tyre inflated again at no charge.
Within one week tyre deflated again.
Went into store today asking to buy new valve and valve tool.
Advised by shop assistant that he did not have in stock and would order in.
I decided to go to Lutwyche store and told they do not sell valves.
I was advised that I would need a new tube.
When I advised shop assistant of comments from other store I was told he didnt know what he was talking about
I was told if I bought my bike or whe...
My partner went there for a replacement wheel ended up costing $170 when all it needed was a tyre and tube.
it broke within months after taking it to a trustworthy place they were disgusted by the "workmanship" of 99bikes preston.
Avoid these con men at all costs.
The customer assistance provided form 99bikes Browns plains store was outstanding,
I highly recommend 99bikes, as they have the best bikes and parts. I always chose this store because the customer assistance is outstanding. All my bikes have a bit of their produced parts, also I like home grown brand " PEDAL " Brisbane's bike company owned by 99bikes.
Sales and after service 5 star and thank you to Rob north lakes for your help with my problem, fixed and back on road
Rob . Thank you for your expertise, with my new bike straight on to it . Will refer any one looking for a bike keep up the good work , looking forward to riding
The reviewer stated that an incentive was offered for this review
These guys are outstanding
These guys are outstanding.
Needed a new hydro caliper for my 10 yr old MTB and it got sorted out asap. I called 11am Sunday and took my bike there 45 mins later and 30 mins later rode away bike fixed.
Management give Douglas a pay rise !!
Great bikes at great prices but don't use the workshop
This store is my local bike shop so I try to support them. I've spent over $4K there by my calculations and have purchased some very nice bikes for the family at very competitive prices. The purchase experience is usually very good. The staff are helpful and always make sure the bike is properly fitted, which is an absolute must. They're good about letting you go for a decent test ride, which is also an absolute must.
Unfortunately any goodwill generated during the sale is rapidly burnt by the after sales support in the workshop. These gu...ys are overworked, in a hurry, stressed and often come across with a roll-the-eyes blame-the-customer attitude. They're either too busy to do a good job, or incompetent. I'm not sure which. Every single bike I've purchased has been so poorly assembled that I've needed to take it back soon after purchase for adjustment. Not only are the problems rarely fixed, new ones seem to be created. My most recent bike went in 2 weeks after purchase for a rattly internal cable (which couldn't be fixed) and came back with front mech shifting issues. The tech was very defensive and blamed me but on further inspection the big chain ring had 2 badly damaged teeth and needed a warranty replacement. He suggested that I'd damaged the chain ring myself and Shimano might not come to the party which was completely false. 2.5 weeks later I was informed that my bike was ready to pick up with the new components covered by Shimano. When the tech wheeled the bike out it was clear that he had been WORKING ON THE WRONG BIKE! My bike was still not fixed when he finally located it. He tried to fix it while I waited but was clearly flustered and couldn't find the correct parts. In the process he managed to drop my new bike on the floor without an apology or even cursory inspection for damage, just a comment of 'that'd be right'. A second bike leaning against the wall was also knocked over while I watched. I think I know how those chain ring teeth were damaged now...... I'm horrified at the lack of care and responsibility. I'm thinking of purchasing a new front chain ring myself and taking the bike to a proper workshop. I'll be out of pocket but at least my pride and joy will be safe in my care.
All your bike needs .
We have purchased 2 bikes , accessories and now a car rack over the last year .
Tim and john from the marion store are so helpful .
Understand their products and i was lucky enough to get my bike / car rack fitted , in time to go away on a long weekend .
Thanks guys , see you again soon .
Great service and assistance on e bike purchase
Went to buy an e bike for my wife. The assistance and product knowledge and female perspective was very helpful to her. Good price and have confidence we made the right buy given the help with sizing and fit for purpose of the final choice.
Good store for a bike but service is a bit pricy.
They are very good at what they do and helped to choose a good electric bike which I ride to college. It’s fast and reliable but the service is very expensive.
Affordable Bulk Bike Parts and Tools
Purchased a Shimano HG50 sprocket, a Shimano HG40 chain, and a BBB Nautilus chain breaker tool from 99 Bikes. All components were reasonably priced and the customer service was excellent.
Service received when Tacx trainer gave trouble
My Tacx Flux trainer was making strange noises and I took it into 99 Bikes at Capalaba. The sent it away and had it replaced with a brand new one. They removed the cassette and quick release before sending it and returned same to me once the product had arrived.
Just had my mine and my wifes mountain bikes serviced by Colin at the south melbourne store. I have to say my experience from the moment I walked Into the store with what were 2 very much neglected once loved comp bikes Colin took over and with interested scrutiny, came up with a cost effective way of getting them back to a condition where we can enjoy them again. Colins passion and "can do" attitude is a credit to himself and the store lucky enough to have him.
I'll be back and will recommend in a heartbeat anyone who is looking for bike service.
Honest and Professional Service with bike repairs.
Given my experience with David, he is an honest and dependable bike mechanic who won’t rip you off! I know zilch about bikes and bought a bike thinking it only had , minor problems. David told me the bad news about numerous things needing to be fixed , but I decided I didn’t want to overcapitalise, given the bike was second hand.
99 bikes lie about having price matching policy then refuse to price match.
I went to 99 bikes Elizabeth st Brisbane city to buy a ninebot es4 electric scooter. I went there because they had a finance option but there was another shop advertising the ES4 over $100 cheaper. I asked in store if they had a price matching policy, the guy said sometimes but not this time, he said the other store was too cheap and they couldn't match the price. 99 bikes sold me the scooter for just over $100 more than the competitors advertised price.
When I got home I searched online to see if 99 bikes do have a price matching policy, whi...ch they do. So I filled out the online price matching form. Here is the thing, an ES4 is just an ES2 AND an external battery. There is no scooter that comes in a box that says ES4. When I got my ES4 99 bikes billed it as an ES2 and an extra battery. 99 bikes refused to price match because they say I didn't buy an ES4 as my receipt says ES2! so sneaky. At every turn they just tried to close out my request for price match. So I filled out a new price match request, this time for an ES2 as the competitors shop also sells the ES2 for over $100 less than 99 bikes. Now 99 bikes are ignoring the ES2 price matching request. 99 bikes is the most unethical bike store I have ever dealt with. They lied to me in store about having a price matching policy then they gave me the run around through their website, trying to close my request and any available chance. I will not be shopping there again.
Dont shop there
Cancelled a layby instore they wanted to deposit the money into my bank account keep getting told daily it was transfered the day before blah blah still waiting on money
Love my bikes thanks 99 bikes
Read the bad reviews and was wary, but actually someone at another shop told us to come here as they bought their bikes here. And I’m so glad we did (Kawana store). It was our fourth bike/sport shop but as we walked up, we immediately received attentive service, talked us all the way through prices, bikes, sizes and so forth. We joined the club (for $5 one time fee, not sure what the big deal there is), so we got the ‘special’ prices but he also gave us a further discount, put a basket on right then and there, spent time fitting the bikes in the car....in short excellent friendly chilled service. Highly recommend. Maybe sometimes someone is having an off day but we had good experience. Will just go there from now on.
We found 99 bikes Artarmon to be professional and helpful. Casey did an excellent job advising us on the difference between electric bikes and we chose one suited to my husband’s needs. The prices were competitive too . He and Flynn worked for ages on getting a good fit for the new bike carrier on our rusted tow hitch. We would recommend 99 bikes.
Brakes Don’t Work Despite Several Attempts By Their Mechanic
1) Bought new bike and took it home.
2) The brakes locked up so I drove it all the way back to the shop.
3) Left bike with them for repair.
4) Drove all the way back to pick it up and took it home.
5) The brakes locked up again. Drove it all the way back to the shop and left for repair.
6) Drove back to the shop and picked it up and took it home.
7) Brakes locked up again. Drove it all the way back to the shop. This time I waited.
8) Got the bike home and what do you think happened?
9) Drove it back to the shop and I waited again so I didn’t have to drive back and pick it up. The mechanic did a full brake service that usually costs around $50.
10) Got it home and the brakes locked up. ...
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Questions & Answers
Hi , I have a layby which is due by 8/11. Merida 120 600 .Our hot water tank blew up this morning. Very expensive to replace. Can l have an extension of 4-6 weeks please ? We have bought 3 other mtbs from you . Much appreciated. Phil Key
My wife and I seems to be addicted to the Kerosene used in the Bike Work Shop in 2 years.
It adjoining to my wife Shop doesn't have the ventilation system with the Bike Work Shop. In the Shop of the wife and there is no window and continuously Kerosene comes into the Shop of the wife.
Ask the help on Kerosene which has the experience which is similar to us or which it uses in 99 Bikes Shop is well known in any chances.
Has anyone reported to the Australian Consumer Law?
Hi. Thanks for your question. Because this would be considered such a small issue, I do not think trying to apply Consumer Law is the easiest option to take.
I fixed the bike myself when I got home (took me 5 minutes).
However, I was pleased that a a manager from the company rang me back to discuss my complaint. A good result I think.
I still need to have my free service on my bike. I am hoping it will be a positive experience; only time will tell.
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