Fast delivery within 3 days which is great in these covid times....product was even better than expected from what was described on the website . I will def be buying again from them in the future

Mark was super helpful and knowledgeable. Steered me away from a BMX which would have been too big and heavy for my 7 yr old. Stock was limited due to Covid, but obviously not the stores fault. Love the after service initiative that you take your new bike in to get checked and serviced 6 wks after purchase. Very happy so far, interested to see how the bike performs when my son starts riding it, it seems great quality.

Great service! Matt from port Melbourne shop help me out with a good customer service , fixing my bike very quickly!!!! Would recommend and will be back when I need it

Took my 3 daughters in to purchase bikes, asked staff for assistance and got completely ignored. I’ve since emailed head office who never responded. Browns Plains store, you’ll never get my business

The staff at this shop are excellent and always happy to help you with any of your enquires.This is the only place I will go to when I have an issue with my bike or to purchase parts etc.

Up from Brisbane, riding with some mates from Golden Beach to Twin Waters and my Di2 battery started to die. Popped into 99bikes and they put my bike on charge. 30 minutes later I'm charged up and on my way.
Thank you. I'll be back to actually spend some money next time!! Tim.

Brought two ebikes from 99 bikes plus some accessories. Reasonably priced. Best customer service in town, never felt rushed or pressured. Went back for seat adjustment a few days later and was not a problem. Great team

The gentleman who serves us didn't try to sell us the most expensive helmet, he sold us what was appropriate for our needs at the time as recreational cyclists.
I would definitely recommend this store to any level of cyclist.

I recently bought a Comfier bike seat from 99 Bikes Preston, but struggled with adjusting it myself. Josh was patient and helpful in adjusting my bike seat. Thank you Josh!

Big thank you to Brit who went on the hunt for our Merida bike around Australia and was able to locate one in Sydney last two in Australia yay! Brit had it shipped over and within a few days, I received a call to come and pick it up, On arrival at the store Tim whose assisted me was friendly, helpful and made the whole process so easy. Thanks again for your great customer service 5 stars....and love the bike :)

I took my bike into this store this morning to have a service and a couple of other things done. The service I received was exemplary from the service technician Henry. The service was done without fuss and Henry made sure every detail was addressed. I was very impressed.

Didn't enjoy my experience here at all. Staff seem always on edge & it's almost like you are annoying them by asking any questions. Won't be buying anythinf from here again

Recently I purchased a new Mountain bike through 99 Bikes in Bayswater. The range available was great and I was even able to test ride the bike within the spacious store. The staff have a good level of product knowledge and really listened to my requirements before recommending the bike I ended up with. I'm very happy!

Chris’s service and product knowledge are second to none.Top bloke too.Will be recommending the North Lakes store to all my Mountain Bike mates as well.Keep up the awesome service Chris,well done.

Dropped in on Saturday 13 June , the shop had a queue that was about 15 deep for most of the day. The guys came out and spoke to everyone every 10 mins to keep clients updated. I had a chain fixed and my e bike serviced by the service team and nothing was a trouble. They even walked my bike back to my car. I will use these guys agin .

I phoned from Canberra seeking a specific ebike that was out of stock in my local 99 Bike shop. Dave checked to see if it was in stock, called me back straight away and discussed payment options. He even gave me a call when it was built and ready for collection. I was met at the door by Dave when I arrived and the suspension was set up for my weight and the battery was fully charged. Dave even dropped the price by a few hundred to compensate for my drive from Canberra. Very happy with the quality of service and price.

99 bikes guarantee to beat any competitors price by 5%. I've requested a price match for an item 3 times and have been ignored each time. I guess I'll be purchasing from MTB Direct. Poor customer service!