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99 Bikes

See the Best Bike Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
72
4 star
12
3 star
10
2 star
20
1 star
57

JanE

JanESydney, NSW

  • 2 reviews

Very helpful staff. Customer focussed.

published

Had to buy replacement tubes and other accessories for our bikes and, as a first time customer, found the customer service refreshingly reliable and efficient. The sales representative had a professional knowledge of what I needed and put me under no pressure to buy.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationLidcombe
See all answers

Excellent Customer Service, Very helpful

published

We saw Russell C at the 99 Bikes Modbury Store. We found him to be very helpful and he had great customer service. Highly recommend. Would go back again. Nothing was too much trouble and he answered all questions (both technically and in language I could understand).

Product Quality
Customer Service
Return Claim MadeNo
Store LocationModbury SA
See all answers
Malcolm Matthews

Malcolm MatthewsSouth East Queensland, QLD

Feed misinformation

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationBowen Hills Qld first. Then Lutwyche second
See all answers
will

willGreater Melbourne (Metropolitan), VIC

Con men.

published

My partner went there for a replacement wheel ended up costing $170 when all it needed was a tyre and tube.
it broke within months after taking it to a trustworthy place they were disgusted by the "workmanship" of 99bikes preston.

Avoid these con men at all costs.

Product Quality
Customer Service
Return Claim MadeNo
Store Location99bikes preston
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Glen Quinn

Glen QuinnSouth East Queensland, QLD

The customer assistance provided form 99bikes Browns plains store was outstanding,

published

I highly recommend 99bikes, as they have the best bikes and parts. I always chose this store because the customer assistance is outstanding. All my bikes have a bit of their produced parts, also I like home grown brand " PEDAL " Brisbane's bike company owned by 99bikes.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBrown's plains
See all answers

Gareth

GarethQueensland

Sales and after service 5 star and thank you to Rob north lakes for your help with my problem, fixed and back on road

published

Rob . Thank you for your expertise, with my new bike straight on to it . Will refer any one looking for a bike keep up the good work , looking forward to riding

Product Quality
Customer Service
Return Claim MadeYes
Store LocationNorth lakes
See all answers

The reviewer stated that an incentive was offered for this review


cambike

cambikeSydney, NSW

  • 5 reviews
  • 1 like

These guys are outstanding

published

These guys are outstanding.
Needed a new hydro caliper for my 10 yr old MTB and it got sorted out asap. I called 11am Sunday and took my bike there 45 mins later and 30 mins later rode away bike fixed.
Brilliant.
Management give Douglas a pay rise !!


Phil

PhilGreater Melbourne (Metropolitan), VIC

  • 16 reviews
  • 6 likes

Great bikes at great prices but don't use the workshop

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationBlackburn
See all answers
Scott coombs

Scott coombsSouthern and Hills, SA

All your bike needs .

published

We have purchased 2 bikes , accessories and now a car rack over the last year .
Tim and john from the marion store are so helpful .
Understand their products and i was lucky enough to get my bike / car rack fitted , in time to go away on a long weekend .
Thanks guys , see you again soon .

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMarion
See all answers
Wally L

Wally LSouth East Queensland, QLD

  • 2 reviews

Great service and assistance on e bike purchase

published

Went to buy an e bike for my wife. The assistance and product knowledge and female perspective was very helpful to her. Good price and have confidence we made the right buy given the help with sizing and fit for purpose of the final choice.

Return Claim MadeNo
Store Location99 Bikes North Lakes

sahit r.

sahit r.Metropolitan Adelaide, SA

  • 3 reviews

Good store for a bike but service is a bit pricy.

published

They are very good at what they do and helped to choose a good electric bike which I ride to college. It’s fast and reliable but the service is very expensive.

Product Quality
Customer Service
Return Claim MadeNo

Jugger O.

Jugger O.Metropolitan Adelaide, SA

  • 2 reviews

Affordable Bulk Bike Parts and Tools

published

Purchased a Shimano HG50 sprocket, a Shimano HG40 chain, and a BBB Nautilus chain breaker tool from 99 Bikes. All components were reasonably priced and the customer service was excellent.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMarion
See all answers

Bruce

BruceSouth East Queensland, QLD

Service received when Tacx trainer gave trouble

published

My Tacx Flux trainer was making strange noises and I took it into 99 Bikes at Capalaba. The sent it away and had it replaced with a brand new one. They removed the cassette and quick release before sending it and returned same to me once the product had arrived.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCapalaba
See all answers

Darren P.

Darren P.Greater Melbourne (Inner), VIC

Service department

published

Just had my mine and my wifes mountain bikes serviced by Colin at the south melbourne store. I have to say my experience from the moment I walked Into the store with what were 2 very much neglected once loved comp bikes Colin took over and with interested scrutiny, came up with a cost effective way of getting them back to a condition where we can enjoy them again. Colins passion and "can do" attitude is a credit to himself and the store lucky enough to have him.
I'll be back and will recommend in a heartbeat anyone who is looking for bike service.

Product Quality
Customer Service
Return Claim MadeNo
Store Location462 city Rd South Melbourne
See all answers

Honest and Professional Service with bike repairs.

published

Given my experience with David, he is an honest and dependable bike mechanic who won’t rip you off! I know zilch about bikes and bought a bike thinking it only had , minor problems. David told me the bad news about numerous things needing to be fixed , but I decided I didn’t want to overcapitalise, given the bike was second hand.

Daniel T.

Daniel T.South East Queensland, QLD

99 bikes lie about having price matching policy then refuse to price match.

published
Customer Service
Return Claim MadeNo
Store LocationElizabeth st

Candice R.

Candice R.Metropolitan Adelaide, SA

Dont shop there

published

Cancelled a layby instore they wanted to deposit the money into my bank account keep getting told daily it was transfered the day before blah blah still waiting on money

Return Claim MadeYes

Amy

AmySouth East Queensland, QLD

  • 2 reviews

Love my bikes thanks 99 bikes

published

Read the bad reviews and was wary, but actually someone at another shop told us to come here as they bought their bikes here. And I’m so glad we did (Kawana store). It was our fourth bike/sport shop but as we walked up, we immediately received attentive service, talked us all the way through prices, bikes, sizes and so forth. We joined the club (for $5 one time fee, not sure what the big deal there is), so we got the ‘special’ prices but he also gave us a further discount, put a basket on right then and there, spent time fitting the bikes in the car....in short excellent friendly chilled service. Highly recommend. Maybe sometimes someone is having an off day but we had good experience. Will just go there from now on.

Product Quality
Return Claim MadeNo

Biddy

Biddy

  • 2 reviews

Great service

published

We found 99 bikes Artarmon to be professional and helpful. Casey did an excellent job advising us on the difference between electric bikes and we chose one suited to my husband’s needs. The prices were competitive too . He and Flynn worked for ages on getting a good fit for the new bike carrier on our rusted tow hitch. We would recommend 99 bikes.

Return Claim MadeNo

ScottRock

ScottRockSouth East Queensland, QLD

  • 51 reviews
  • 25 likes

Brakes Don’t Work Despite Several Attempts By Their Mechanic

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationBurleigh
See all answers

Page 1 of 9

Questions & Answers

Phil key

Phil keyasked

Hi , I have a layby which is due by 8/11. Merida 120 600 .Our hot water tank blew up this morning. Very expensive to replace. Can l have an extension of 4-6 weeks please ? We have bought 3 other mtbs from you . Much appreciated. Phil Key

No answers

Aaron

Aaronasked

My wife and I seems to be addicted to the Kerosene used in the Bike Work Shop in 2 years.

It adjoining to my wife Shop doesn't have the ventilation system with the Bike Work Shop. In the Shop of the wife and there is no window and continuously Kerosene comes into the Shop of the wife.

Ask the help on Kerosene which has the experience which is similar to us or which it uses in 99 Bikes Shop is well known in any chances.

1 answer
Annie
Annie

Hi. Have you meet the mental phychologist? Get help from your local communities and Report the Health safty of Goverment.


RF

RFasked

Has anyone reported to the Australian Consumer Law?

1 answer
Jimbo
Jimbo

Hi. Thanks for your question. Because this would be considered such a small issue, I do not think trying to apply Consumer Law is the easiest option to take.
I fixed the bike myself when I got home (took me 5 minutes).
However, I was pleased that a a manager from the company rang me back to discuss my complaint. A good result I think.
I still need to have my free service on my bike. I am hoping it will be a positive experience; only time will tell.


Get an answer from our members and 99 Bikes representatives

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