99 Bikes

I waited to receive some customer service. Another bloke rolls in his bike and the staff member looks at me and gives a halfhearted apology and bolted to the bike guy. Went to a competitor, a few doors down, and walked away happy as a pig in poo

Needed a replacement Topeak mount for my front mudguards and was advised to go to 99 Bikes. My local is Ipswich and I was very happy with the service given to firstly locate the necessary part and then to place an order for one. Part arrived instore in 4 days and I was contacted on the day it arrived.
Needless to say I continue to go back to my Ipswich store as I keep getting top quality service.

The staff at Burleigh store have great customer service skills , always greeting customers when stepping foot in the store. Ask away , any questions are answered. They have excellent insight and experience when providing great tips and tricks on maintaing your new bike , No fee membership with discounts on parts and they sign you up on the spot when you purchase a new bike. They also include a free service which can be claimed within 30 days.

Be warned... no professionals behind their online stores yet to experience in store service, so far the precedence doesn’t project a positive experience.

Was recommended by a friend and ordered 6 items and accessories online, received emails stating the items were wrongly advertised and are no longer available.. with a 10% disc voucher. Used the voucher and ordered more items assuming they would’ve corrected stock error to yet receive another email stating those are not available with another 10% voucher obsolete systems and frustrated with the service...take your business to somewhere reliable.

An abusing mechanic. I told them i wanted to buy a new bike instead of spending $200on a repair and i would be in.came to pick up the bike and he abused me. The other colleague pushed him to the back away as he kept telling me i was not a customer because i didnt want this bike fixed. Service customers be warned!!!!!

Found a kids bike dumped on the street and it looked brand new except the back wheel was buckled! So I took it up to 99 Bikes Bondi and James the mechanic fixed it for free and now it is going down the coast with the Salvos to be given to a child who has been affected by the fires!!
Thank you James your a legend xx

my bike felt worse after the service, gears seemed wrong, took the bike back next day, bike repairer was very rude and obviously didnt think anything was wrong, He kept the bike overnight when I picked up the bike, it was still not fixed, took my bike to another bike shop, they fixed the problem and 45 mins later only charged me $45.00. Stay away from the rip off shop.

Young blokes bike had a service including brake replacement,took it back a few months later ( busy leading up to Christmas) only to have the service manager denied it was his problem that the mountain bike despite having little us had dust on the brakes that’s why they don’t work not the the fact they had no oil in the master cylinder

I ordered my products took 4 weeks to arrive from order was sent to the wrong address, was meant to be refunded it got sent back instead then had to re return it, it then took over a week to process my refund once it took a week to arrive back. 9 weeks from ordering it to receiving my refund is ridiculous and products I ordered broke in the first week of use not happy at all will never use 99 bikes ever again!!!

Made my first purchase with 99 Bikes online - and I unable to aptly describe the ease of the buy. Then, when I arrived at the store to pick up my new bike, again, it was the simplest of transactions. Their prices were by far the best. Without a doubt, I will be back and will absolutely recommend them to my friends who haven't yet bought through them. 10/5 stars!!

We bought a Petal bike for our daughter from Santa for Xmas. It broke by 9am Xmas day resulting in a fairly disappointed girl, however we went to the shop Boxing Day & they upgraded the bike to a Mongoose, which was on sale, so we didn’t have any further issues, but since this was the bike we were deciding between before Xmas a little disappointed we weren’t pointed in this direction originally.

I called the Underwood store to book in a service on 13 December 2019 on three occasions and their phone was disconnected. I then called the head office and told them about the disconnected phone and they told me someone would call me back from the store. I received no call back. When I got home I received an email instead of a call. I thought that a large business would have an alternative line or mobile phone to contact customers, but they obviously did not so I decided to call back later. I called them yesterday and the phone is working but is not being answered. I am now looking for a bike shop that offers a more responsive service to it's customers.

Had spokes replaced on two wheels at the Everton Park store.
Staff were extremely friendly and they were very efficient in carrying out repairs in minimal time allowing me to maintain my daily riding routine.
I was very impressed considering their busy schedule in leading into the Christmas period.

If you are looking for an entry level bike you might want to give the Pedal brand, exclusively at 99 Bikes, a wide berth. Cheap parts that dont hold up under pressure, I managed to buckle the crank by simply peddling up a small hill. Now I have got a cracked rib to nurse during the Christmas break. Oh, what a gift...

I bought a child's bike for Christmas. It came and was assembled on time as promised. When putting it in the car I noticed a big scratch on the handlebars. When I went back in the store they offered 3 options to make it right, including exchanging it for a much more expensive bike at no extra cost. Highly recommend the Penrith store.

Doug is to be commended on his outstanding customer service. Highly experienced & passionate about bikes and he definitely understands what kids love & need/suit when choosing a bike. Thanks, Macfarlane Family