I found a defect on the saddle of our eBike. After interacting by email with Customer service (Alex) to problem was resolved the same day. Very impressed.

The E Bike itself is of excellent quality so overall extremely happy with our 24" Step-Thru Ebike | Leitner Milan Cruiser and with leitner.com.au

We purchased 2 Leitner bikes about 5 years ago. Although we rode them a lot initially ill health interrupted our ability. I am now keen to get back on the bike but had an issue with the battery not providing continuous power when required.
Having contacted bike repair shops in town, all of whom said they could not offer any assistance on this issue I decided to contact Leitner and seek their advice. Never in a million years would I have thought their after service could be so good so long after purchase. Over a two week period we emailed back ...

We have been using our Leitner Milan and Berlin Electric Bikes for a few weeks now and are very happy with our investment purchase. During Melbourne lockdown, my wife and I were getting a little tired of walking our local 5 km area and decided to give ourselves a lockdown present with two electric, pedal assisted bikes. After much research, we decided on the Leitner brand which had all the features we were looking for. Waited a number of weeks due to high demand but we were happy to have them delivered at the end of September just as the Spring...

So after trying one out through Leitner's ambassador program I purchased the Berlin cruiser in white on a Saturday evening. They contacted me first thing Monday morning to confirm the shipping details and it arrived Wednesday afternoon. It arrived with a cracked rear mudguard but with a few photos and an email sent they organised a replacement mudguard that was sent express post to me free of charge (I just used some packing tape to hold the damaged one together until the replacement arrived).
It took about an hour to assemble, all tools are i...

I have owned a Leitner Berlin for a few years now, the bike has been fantastic. The support that have received from Leitner has been excellent, they have always answered questions asked on accessories and part's that I've been interested in.

Just purchased a Milan Cruiser and a Berlin Cruiser from Leitner.
I could not be happier with the quality of these bikes.
Very easy to assemble and a fantastic ride.
At 65 years old I thought I was past bike riding but the Leitner e bike make this so easy and enjoyable.
Absolutely fantastic support from Leitner (Kitty and Alex).
Would recommend Leitner to all thinking about e bikes.
The best trouble free experience.

We purchased a Leitner cross x and a straight bar cruiser. They are one of the best purchases we have made. I was concerned the cruiser might not keep up with the mountain bike, but it does an amazing job on gravel and dirt tracks. We use the battery for assistance when we need it, which is great on the steep roads and makes the trip a lot more enjoyable. I was concerned I wouldn’t get the exercise using an electric bike, but I didn’t need to worry as you can ride with or without the use of the battery. They were easy to assemble. I would highl...

Absolutely love our bikes and dealing with Leitner was a breeze when we needed some assistance.
A+ customer service and they were very helpful worth their assistance. They even called back to make sure all was well.

It was an easy choice buying our first E Bikes from Leitner, after reading the reviews how could we go wrong!
The customer support is awesome! My husband got a puncture on his first ride and when I contacted Leitner they were very quick to offer a solution, because it happened on the first ride they allowed us to take it to our local bike shop for repair and then when I sent them the receipt they put the money straight back into our bank account!
As for the bikes, well we absolutely love them! We are our late 60s and thought our bike riding ...

I am very pleased with their after sale service. With their help, I was able to repair my bike and restore its performance. Leitner bikes are excellent products, highly recommended.

I purchased the Berlin Cruiser.

It's very heavy, which is not great if you encounter stairs or need to climb a railway concourse/platform on your journey.

The electric motor is great on the flat, but very disappointing on hills. The three gears with this weight and motor is about as useful as a regular commuter bike with more gears.

I returned the bike but found the returns process cumbersome. The return parcel was 50% more expensive than the original delivery cost. The return communication was non-existent, and the returned amount is less...

Beautiful well built easy to assemble bike. Courteous helpful staff and fast undamaged delivery. This is the first E Bike I have ridden and I couldn’t be happier with this purchase.

The Berlin Cruiser by Leitner is a beautiful ebike. I traveled almost 50-60 Km (single charge of 4 hrs) on 15.6 Ah upgraded battery and had the last cell in its last breaths. The bike looks wonderful and offers amazing pedal assistance. I appreciate Leitner's customer support as well, which has so far won my heart with prompt and helpful responses.

I decided on the Leitner e-bike not only because of their excellent reviews, but I also liked the look of their bikes and price also was a major factor. Before purchasing the bike I rang the company on numerous occasions with different queries and have to say their customer service is excellent. The guidelines for the sizing of their bikes is spot on. I was tempted to buy the 26 inch as I am five foot 2 inches, but was guided by their measurement scale and the Milan 24 inch fits me perfectly with plenty of room to extend the seat. I love the ...

Easy to touch base via ph, email to get questions answered.
Was able to contact current owners, people who have chosen to be ambassador and answer questions, even if your close let you come and see their bike.
We chose pickup from Depot, and Due to how much assistance given , I could have picked up without my son.

I paid for a Leitner bike on the 3rd July, it still has not arrived. I have phoned them numerous times each time it goes to voice mail, I have also messaged them and emailed with once again no response. I cannot believe how appalling there customer service is, I am starting to think they do not exist and I've been scammed!