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Leitner
Online store, Physical store
AdventurerGreater Melbourne (Metropolitan), VIC
- 5 reviews
One of the best purchases ever made
We purchased a Leitner cross x and a straight bar cruiser. They are one of the best purchases we have made. I was concerned the cruiser might not keep up with the mountain bike, but it does an amazing job on gravel and dirt tracks. We use the battery for assistance when we need it, which is great on the steep roads and makes the trip a lot more enjoyable. I was concerned I wouldn’t get the exercise using an electric bike, but I didn’t need to worry as you can ride with or without the use of the battery. They were easy to assemble. I would highl...Read more
y recommend these bikes. I found the customer support excellent, left message on their answering machine to anticipate the delivery date and they called me back straight away. Can’t fault the bikes or the service.
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AdrianMid North Coast, NSW
Poor service
This company, once they have your money, refuse to answer phone calls, they have a revolving answering service that ensures you never speak to anyone. Also they provide dodgy tracking numbers that dont work. It is impossible to chase up order.
1 comment
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CkerrWallan
- 38 reviews
- 1 like
Bought 2 and highly recommend
Absolutely love our bikes and dealing with Leitner was a breeze when we needed some assistance.
A+ customer service and they were very helpful worth their assistance. They even called back to make sure all was well.
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janine7Richmond-Tweed, NSW
- 3 reviews
Sooooo good we bought another one!!
It was an easy choice buying our first E Bikes from Leitner, after reading the reviews how could we go wrong!
The customer support is awesome! My husband got a puncture on his first ride and when I contacted Leitner they were very quick to offer a solution, because it happened on the first ride they allowed us to take it to our local bike shop for repair and then when I sent them the receipt they put the money straight back into our bank account!
As for the bikes, well we absolutely love them! We are our late 60s and thought our bike riding ...Read more
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Leitner bikes
I am very pleased with their after sale service. With their help, I was able to repair my bike and restore its performance. Leitner bikes are excellent products, highly recommended.
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NichoIllawarra, NSW
Heavy, poor on hills, cumbersome returns process
I purchased the Berlin Cruiser.
It's very heavy, which is not great if you encounter stairs or need to climb a railway concourse/platform on your journey.
The electric motor is great on the flat, but very disappointing on hills. The three gears with this weight and motor is about as useful as a regular commuter bike with more gears.
I returned the bike but found the returns process cumbersome. The return parcel was 50% more expensive than the original delivery cost. The return communication was non-existent, and the returned amount is less...Read more
than the purchase price... Presumably because the company has decided to deduct an amount for scratches/dirtiness.. but they have not supplied an itemisation. I think the company should be grateful I'm not complaining to a consumer body about marketing claims which are unsubstantiated in the product.Similar opinion? Write a review on ProductReview.com.au!
SteveHunter Region, NSW
Fantastic Bike
Beautiful well built easy to assemble bike. Courteous helpful staff and fast undamaged delivery. This is the first E Bike I have ridden and I couldn’t be happier with this purchase.
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Arslan A.Metropolitan Adelaide, SA
- Online store
- Verified customer
Affordable, Sexy, and a Great Utility
The Berlin Cruiser by Leitner is a beautiful ebike. I traveled almost 50-60 Km (single charge of 4 hrs) on 15.6 Ah upgraded battery and had the last cell in its last breaths. The bike looks wonderful and offers amazing pedal assistance. I appreciate Leitner's customer support as well, which has so far won my heart with prompt and helpful responses.
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MaceCentral Highlands and Goldfields, VIC
- 3 reviews
Leitner 24 inch Milan Electric Bike
I decided on the Leitner e-bike not only because of their excellent reviews, but I also liked the look of their bikes and price also was a major factor. Before purchasing the bike I rang the company on numerous occasions with different queries and have to say their customer service is excellent. The guidelines for the sizing of their bikes is spot on. I was tempted to buy the 26 inch as I am five foot 2 inches, but was guided by their measurement scale and the Milan 24 inch fits me perfectly with plenty of room to extend the seat. I love the ...Read more
pedal assist and I am able to alter the gears when riding up a hill so that I am still exerting my legs for exercise. I did a lot of Internet researching before deciding on the Leitner and tried a few e-bikes from different bicycle shops. My main objective was to get into shape. I am 63 years of age and it is the best thing I could have bought to keep me fit.Similar opinion? Write a review on ProductReview.com.au!
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SixPGreater Melbourne (Outer), VIC
- 2 reviews
- 4 likes
Easy to deal with
Easy to touch base via ph, email to get questions answered.
Was able to contact current owners, people who have chosen to be ambassador and answer questions, even if your close let you come and see their bike.
We chose pickup from Depot, and Due to how much assistance given , I could have picked up without my son.
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Appalling service
I paid for a Leitner bike on the 3rd July, it still has not arrived. I have phoned them numerous times each time it goes to voice mail, I have also messaged them and emailed with once again no response. I cannot believe how appalling there customer service is, I am starting to think they do not exist and I've been scammed!
1 comment
Leitner E.Leitner
Hi Richard,Thanks for your message. I am sorry for the delay of your parcel. Can you please provide your order number so I can resolve this for you asap. Please send us an email at sales@leitner.com.a... Read more
u and we will make sure we will work with you to resolve this. Thank you for your patience and we look forward to hearing from you. Regards, KittySimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Alanasked
I am 6 ft 2 inches tall and 113kg. ill the fold-up handle these stats? What are your freight costs? Alan, Ulverstone, Tas
1 answer
Leitner E.Leitner
Thanks for your message. We would suggest you to go for the full size Cruiser or mountain bike. We do still have customers over 6 foot tall using the folding bikes, however, they are unable to fully extend their legs when pedaling. And, it comes to personal preference when choosing the size of the wheels of an ebike. We would suggest you to go to your local bike shop and test ride a 20" bike (doesn't have to be an ebike) and see how you feel on riding a smaller wheel bike. Let us know how you go. Shipping a Tirol or Libelle to Ulverstone TAS 7315 is about $122.40 (subject to change anytime). If you have more questions, please feel free to contact us on 1300 856 725 to discuss further or send us an email at sales@leitner.com.au. Thank you!
Mike P.asked
What make are the motors?
4 answers
Hi Mike, Not sure, though the website says '250W brushless motor'. I would recommend you ring Leitner directly as they are more than helpful. My husband was more than impressed with the bike and I did a lot of shopping around and research on them before purchasing.
Thanks Mace , will try to ring them
From website - Rear wheel hub brushless geared motor by XOFO, 36V 250W, High Torque 80Nm. XOFO is Leitner's preferred motor supplier due to extremely high reliability outperforming Bafang motors in our experience. Leitner's partnership with XOFO goes back to 2013.
Mike P.asked
What make are the motors
No answers
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Leitner E.Leitner
Hi Adrian,
been any delays. I am glad to hear that you have received the bike on time and in good condition. Enjoy your electric bike!Thank you for your order. We have followed up on this order and spoken to you on multiple occasions over the phone and via email. This order has been shipped as scheduled and there have not... Read more