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Super after-sales customer service.
I found a defect on the saddle of our eBike. After interacting by email with Customer service (Alex) to problem was resolved the same day. Very impressed.
The E Bike itself is of excellent quality so overall extremely happy with our 24" Step-Thru Ebike | Leitner Milan Cruiser and with leitner.com.au
Fantastic long after sale service
We purchased 2 Leitner bikes about 5 years ago. Although we rode them a lot initially ill health interrupted our ability. I am now keen to get back on the bike but had an issue with the battery not providing continuous power when required.
Having contacted bike repair shops in town, all of whom said they could not offer any assistance on this issue I decided to contact Leitner and seek their advice. Never in a million years would I have thought their after service could be so good so long after purchase. Over a two week period we emailed back ...
New cycling experience in retirement
We have been using our Leitner Milan and Berlin Electric Bikes for a few weeks now and are very happy with our investment purchase. During Melbourne lockdown, my wife and I were getting a little tired of walking our local 5 km area and decided to give ourselves a lockdown present with two electric, pedal assisted bikes. After much research, we decided on the Leitner brand which had all the features we were looking for. Waited a number of weeks due to high demand but we were happy to have them delivered at the end of September just as the Spring...weather was kicking in. The assembly of the bikes was pretty easy and we were soon biking around our local area and being amazed at how easy and comfortable our bikes were. We look forward to exploring all the bike trails in Victoria and interstate. One piece of advice is to remember that you need an electric bike rated rack if you wish to load your heavier bikes onto a rear mounted bike rack.
Berlin cruiser ebike is sick
So after trying one out through Leitner's ambassador program I purchased the Berlin cruiser in white on a Saturday evening. They contacted me first thing Monday morning to confirm the shipping details and it arrived Wednesday afternoon. It arrived with a cracked rear mudguard but with a few photos and an email sent they organised a replacement mudguard that was sent express post to me free of charge (I just used some packing tape to hold the damaged one together until the replacement arrived).
It took about an hour to assemble, all tools are i...
Excellent Support and Communication.
I have owned a Leitner Berlin for a few years now, the bike has been fantastic. The support that have received from Leitner has been excellent, they have always answered questions asked on accessories and part's that I've been interested in.
Great quality and great support
Just purchased a Milan Cruiser and a Berlin Cruiser from Leitner.
I could not be happier with the quality of these bikes.
Very easy to assemble and a fantastic ride.
At 65 years old I thought I was past bike riding but the Leitner e bike make this so easy and enjoyable.
Absolutely fantastic support from Leitner (Kitty and Alex).
Would recommend Leitner to all thinking about e bikes.
The best trouble free experience.
One of the best purchases ever made
We purchased a Leitner cross x and a straight bar cruiser. They are one of the best purchases we have made. I was concerned the cruiser might not keep up with the mountain bike, but it does an amazing job on gravel and dirt tracks. We use the battery for assistance when we need it, which is great on the steep roads and makes the trip a lot more enjoyable. I was concerned I wouldn’t get the exercise using an electric bike, but I didn’t need to worry as you can ride with or without the use of the battery. They were easy to assemble. I would highl...y recommend these bikes. I found the customer support excellent, left message on their answering machine to anticipate the delivery date and they called me back straight away. Can’t fault the bikes or the service.
Bought 2 and highly recommend
Absolutely love our bikes and dealing with Leitner was a breeze when we needed some assistance.
A+ customer service and they were very helpful worth their assistance. They even called back to make sure all was well.
Sooooo good we bought another one!!
It was an easy choice buying our first E Bikes from Leitner, after reading the reviews how could we go wrong!
The customer support is awesome! My husband got a puncture on his first ride and when I contacted Leitner they were very quick to offer a solution, because it happened on the first ride they allowed us to take it to our local bike shop for repair and then when I sent them the receipt they put the money straight back into our bank account!
As for the bikes, well we absolutely love them! We are our late 60s and thought our bike riding ...
I am very pleased with their after sale service. With their help, I was able to repair my bike and restore its performance. Leitner bikes are excellent products, highly recommended.
Heavy, poor on hills, cumbersome returns process
I purchased the Berlin Cruiser.
It's very heavy, which is not great if you encounter stairs or need to climb a railway concourse/platform on your journey.
The electric motor is great on the flat, but very disappointing on hills. The three gears with this weight and motor is about as useful as a regular commuter bike with more gears.
I returned the bike but found the returns process cumbersome. The return parcel was 50% more expensive than the original delivery cost. The return communication was non-existent, and the returned amount is less...than the purchase price... Presumably because the company has decided to deduct an amount for scratches/dirtiness.. but they have not supplied an itemisation. I think the company should be grateful I'm not complaining to a consumer body about marketing claims which are unsubstantiated in the product.
Beautiful well built easy to assemble bike. Courteous helpful staff and fast undamaged delivery. This is the first E Bike I have ridden and I couldn’t be happier with this purchase.
- Online store
Affordable, Sexy, and a Great Utility
The Berlin Cruiser by Leitner is a beautiful ebike. I traveled almost 50-60 Km (single charge of 4 hrs) on 15.6 Ah upgraded battery and had the last cell in its last breaths. The bike looks wonderful and offers amazing pedal assistance. I appreciate Leitner's customer support as well, which has so far won my heart with prompt and helpful responses.
Leitner 24 inch Milan Electric Bike
I decided on the Leitner e-bike not only because of their excellent reviews, but I also liked the look of their bikes and price also was a major factor. Before purchasing the bike I rang the company on numerous occasions with different queries and have to say their customer service is excellent. The guidelines for the sizing of their bikes is spot on. I was tempted to buy the 26 inch as I am five foot 2 inches, but was guided by their measurement scale and the Milan 24 inch fits me perfectly with plenty of room to extend the seat. I love the ...pedal assist and I am able to alter the gears when riding up a hill so that I am still exerting my legs for exercise. I did a lot of Internet researching before deciding on the Leitner and tried a few e-bikes from different bicycle shops. My main objective was to get into shape. I am 63 years of age and it is the best thing I could have bought to keep me fit.
Easy to deal with
Easy to touch base via ph, email to get questions answered.
Was able to contact current owners, people who have chosen to be ambassador and answer questions, even if your close let you come and see their bike.
We chose pickup from Depot, and Due to how much assistance given , I could have picked up without my son.
I paid for a Leitner bike on the 3rd July, it still has not arrived. I have phoned them numerous times each time it goes to voice mail, I have also messaged them and emailed with once again no response. I cannot believe how appalling there customer service is, I am starting to think they do not exist and I've been scammed!
Questions & Answers
I am 6 ft 2 inches tall and 113kg. ill the fold-up handle these stats? What are your freight costs? Alan, Ulverstone, Tas
Thanks for your message. We would suggest you to go for the full size Cruiser or mountain bike. We do still have customers over 6 foot tall using the folding bikes, however, they are unable to fully extend their legs when pedaling. And, it comes to personal preference when choosing the size of the wheels of an ebike. We would suggest you to go to your local bike shop and test ride a 20" bike (doesn't have to be an ebike) and see how you feel on riding a smaller wheel bike. Let us know how you go. Shipping a Tirol or Libelle to Ulverstone TAS 7315 is about $122.40 (subject to change anytime). If you have more questions, please feel free to contact us on 1300 856 725 to discuss further or send us an email at firstname.lastname@example.org. Thank you!
What make are the motors?
Hi Mike, Not sure, though the website says '250W brushless motor'. I would recommend you ring Leitner directly as they are more than helpful. My husband was more than impressed with the bike and I did a lot of shopping around and research on them before purchasing.
Thanks Mace , will try to ring them
From website - Rear wheel hub brushless geared motor by XOFO, 36V 250W, High Torque 80Nm. XOFO is Leitner's preferred motor supplier due to extremely high reliability outperforming Bafang motors in our experience. Leitner's partnership with XOFO goes back to 2013.
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