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Likes;, step through frame, adjustable handlebars and stem, integrated lights, removable battery which in my case was great because I have two of them, I can bring the second one in my bike trailer and go twice the distance, large bike rack that can fit a crate as well as the hitch for my bike trailer, the walk assist throttle to a maximum of 6 km/h, the tire width seems perfect as well, I can do some minimal gravel without any trouble, the gears change really easily and smoothly, the battery is easy to remove for charging, this is great at wor...k, the battery is lockable. Leitner is good for Customer Service before and after purchase, it's good value for money and delivery is fairly fast. Dislikes;, it is a heavy bike, 22.5 kgs even with the battery removed, it did take me awhile to get used to steering a heavy bike around tight corners and I am very slow and careful about that for my safety, heavy bikes are not for the weak, however I do some weight bearing exercise (aerial yoga) therefore could lift it onto a trailer or maxi taxi if I did break down, with the battery removed. I would recommend it and give it 9.9 out of 10
Great Customer Service
We ordered 2 Leitner bikes but realised the next morning that they weren't suitable for where we live (on top of a steep mountain). We rang and discussed it with Leitner who cancelled our order with no fuss.
Great entry level electric bike
We had purchased two Leitner electric bikes (Cross and Milan) and could not be happier. Delivered in under a week, easy to assemble and are performing better than I expected. Customer service was excellent as i had one or two queries which were answered quickly and professionally. Well done !
LEITNER ELECTRIC BIKE
I bought the Milano Leitner electric bike approximately three years ago and could not be happier. I am 65 years of age and my husband is 66. My husband decided to buy the Berlin Leitner in February 2022. He had problems deciding which bike would be suitable for him and Leitner could not have been more helpful with their assistance in helping us to choose. After a lot of emails and phone calls back and forth we have to say the staff at Leitner in particular Ed, Sam and Alex went out of their way to help us. Thanks guys - Grant and Sylvia R.
Very easy to deal with
I need a few tiny parts from my wheel hub. they were so easy to deal with very happy with the service
700c Ultimate Step-Thru & Step-Over
We bought two bikes, a 700c Ultimate Step-Thru Cruiser & a 700c Ultimate Step-Over. Delivery was expected to be at least two weeks, possibly more with Covid, but we were so pleased to see that they arrived within days. Phone and email communication with Leitner was exceptional and the manuals required are available digitally on their website.
What we loved is that they weigh no more than our other bikes, 17kg. Having ridden another brand that was 28kg we found that the Leitner are as easy to manouvre as our old bikes.
We are age 70 & 72 and have been finding the hills a bit too much effort and thought the investment into these bikes will help keep us riding and active.
Good value product excellent service
Have bought 2 Leitner bikes, and consider them good value, the service follow up answering a query on the set up of the speedo was excellent, near instant, very clear and really pleasant.
Great service, thanks Jess
Thanks Jess, great service
After ordering a replacement battery for my Leitner Tirol, all went well with the ordering process, however when it came to delivery there were two botched attempts by the courier to deliver to our address, in fact they went to two other addresses in our street. Jess from Leitner Customer support did a great job following up and kept me informed of what was happening which eventually led to a satisfactory outcome. Cheers Ian
Berlin Cruiser, nice but a few niggles
It's my husband's brand new baby but I've been riding it to work while I decide if I want one.
17k's a day, (recharged every night,) for less than 2 weeks and already the Battery level seems to be dropping a little faster than at the beginning. This is the Upgraded Battery that is supposed to be good > 80+k.s!! No way! I believe it would do the suggested 32 even if you had to use the lights for a couple of hours.
The Seat is tipped slightly back which makes it uncomfortable because I really want to push/pedal. We tried to adjust it but the nut...
In February 2019 I gave Leitner and the "Berlin" a rave review. Today I have a totally different story.
As a bike builder and repairer, I have been building and servicing Leitner bikes for a number of years now.
Everything has been fine until recently, when I noticed a gradual decline in product quality. Perhaps I'm a little harsh using the word "Lies", however there is definitely a change in attitude!
The introduction of a new display seemed to be the defining change. However there are many other subtle changes; the pai...nt quality is not as tough, the saddle and seat stem is different and prone to 'slipping', the front suspension has also changed and is nowhere near as compliant, which means the ride becomes a little rough. As far as I can tell, these changes occur across the whole range of bikes. Display Error: The new display appears to have a chronic problem. It is simply unreliable when it comes to the 'speedo' reading. To be legal when riding an eBike, you need to ride below 25Kms/hr ALL THE TIME, this is true across the whole of Australia. When set up correctly, and if working properly there is no problem, the display indicates the current speed and is fairly accurate, so the rider knows the speed of the bike.
Perfect for us travellers
Arrived in excellent condition, well packaged. Easy to assemble and we took them for a ride, we highly recommend these if your looking for fold up bikes for your caravan travels. Love them
Couple days ago, i wrote a negative review about one of their product. and the result is; they stalk my social media account. And they forcing me to accept their realty from facebook. Maybe Stalking is ok for "Leitner" but not ok for Australian community. this issue is going to Ombudsman Victoria.
Exceptional after sales service
Contacted Leitner regarding a minor issue with my ultimate model ebike.The customer service delivered by Harsha exceptional and the matter was resolved the same day.
Super after-sales customer service.
I found a defect on the saddle of our eBike. After interacting by email with Customer service (Alex) to problem was resolved the same day. Very impressed.
The E Bike itself is of excellent quality so overall extremely happy with our 24" Step-Thru Ebike | Leitner Milan Cruiser and with leitner.com.au
Fantastic long after sale service
We purchased 2 Leitner bikes about 5 years ago. Although we rode them a lot initially ill health interrupted our ability. I am now keen to get back on the bike but had an issue with the battery not providing continuous power when required.
Having contacted bike repair shops in town, all of whom said they could not offer any assistance on this issue I decided to contact Leitner and seek their advice. Never in a million years would I have thought their after service could be so good so long after purchase. Over a two week period we emailed back ...
Questions & Answers
I am 6 ft 2 inches tall and 113kg. ill the fold-up handle these stats? What are your freight costs? Alan, Ulverstone, Tas
Thanks for your message. We would suggest you to go for the full size Cruiser or mountain bike. We do still have customers over 6 foot tall using the folding bikes, however, they are unable to fully e...xtend their legs when pedaling. And, it comes to personal preference when choosing the size of the wheels of an ebike. We would suggest you to go to your local bike shop and test ride a 20" bike (doesn't have to be an ebike) and see how you feel on riding a smaller wheel bike. Let us know how you go. Shipping a Tirol or Libelle to Ulverstone TAS 7315 is about $122.40 (subject to change anytime). If you have more questions, please feel free to contact us on 1300 856 725 to discuss further or send us an email at firstname.lastname@example.org. Thank you!
What make are the motors?
Hi Mike, Not sure, though the website says '250W brushless motor'. I would recommend you ring Leitner directly as they are more than helpful. My husband was more than impressed with the bike and I d...id a lot of shopping around and research on them before purchasing.
Thanks Mace , will try to ring them
From website - Rear wheel hub brushless geared motor by XOFO, 36V 250W, High Torque 80Nm. XOFO is Leitner's preferred motor supplier due to extremely high reliability outperforming Bafang motors in ou...r experience. Leitner's partnership with XOFO goes back to 2013.
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