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Mountain Bikes Direct

Mountain Bikes Direct

4.7 from 26 reviews

Reviews

(22)
(2)
(0)
(1)
(1)
  • Product Quality
    4.8 (10)
  • Return Claim MadeYes (2) · No (8)


Keen mtb dog

Keen mtb dogGreater Melbourne (Inner), VIC

Mtb direct. Going downhill

published

Mtb direct were a great company around 4-5 years ago and I've spent thousands of dollars with them, though the last couple of years have gone downhill, especially shipping/customer service. Disappointing.

Product Quality
Return Claim MadeNo

One of the best experiences I've had!

published
emtb rider

emtb riderSouth East Queensland, QLD

Very disappointed given the other reviews....

published

Ordered some expensive MTB lights online, just thought I had made the 11am cutoff but missed it by a minute or 2 even though I paid for express delivery. That's okay I can live with it:) and now its a full week tomorrow and still my parcel has not arrived even though it's normally 1 business day from our respective postcodes. I had to cancel my adventure ride because I needed the lights. So far after 3 were sorry emails blaming Aust. post.. I had to push them to find out where my parcel was and I'm sitting here waiting for a reply. Very disappointed given the other reviews....

Ripped Off !

Ripped Off !South-Eastern Region, NSW

  • 12 reviews

Excellent Online Shop

published

Have been buying from these dudes for a couple of years now and they are exceptional. Offering a massive selection of goods and lots of hard to find parts, live chat to help you with questions, real item descriptions with useful info on the product and a really good order and delivery system to keep you up to date during the process. Lots of bargains every couple of weeks and prices are generally pretty fair for a local shop.

Product Quality
Return Claim MadeNo

Consistent and convenient, and so user friendly!!

published

I’ve ordered from MTBdirect about 3-4 times now. After some pretty average experiences with other Australian MTB online stores, I’ve learnt to appreciate their significantly better customer service and delivery consistency. Their live support is so much better than emails and calls which may be ignored, and their shipping either arrives in the advertised time, or earlier!!! Wonderful job guys, you can see a true dedication to customer service here. The returns system also works perfectly, I’ve had to return an item before and it was no fuss at all.

Product Quality
Return Claim MadeYes

SJW

SJW

  • 5 reviews

Great service, product knowledge, range and prices

published

These guys are my go to. They are not always the cheapest, but often are and have great prices regardless. But what you do get, is friendly customer service that you will never get from the huge online guys like CRC etc. I've had some pretty bad experiences with the bigger offshore co's.

Product Quality
Return Claim MadeNo

Lasse Juel H.

Lasse Juel H.South East Queensland, QLD

Amazing Customer Service

published

Amazing Customer Service. Fast delivery. Great Prices.

Had an issue with a faulty product and got instant refund and above and beyond customer service. No hassles and exactly how I would expect to be treated in "the perfect"world. This never happens - so impressed.

Go Team MTB direct !!

Product Quality
Return Claim MadeNo

Ben

BenSouth East Queensland, QLD

  • 2 reviews

Perfect customer service

published

Bought helmet Xmas 2018. A couple of visor screws went missing during use. Contact MTBdirect team who took ownership and coordinated replacement with no fuss no payment. A grade!!! Thanks

Product Quality
Return Claim MadeYes
El Rey

El ReyBrisbane

  • 22 reviews
  • 1 like
  • Verified customer

Very good online shopping experience

published

PROS
• Item was 10%+ cheaper than nearest other retail prices
• Ordering online was simple
• Communication about postage of item was good
• Item arrived quickly and well-packaged

CONS
• No cons to purchasing through Mountain Bikes Direct

I'd definitely order from them again.

Product Quality
Return Claim MadeNo
Daniel Thomas

Daniel ThomasSouth East Queensland, QLD

These guys are on another level. Don't shop anywhere else!!

published

I have received nothing short of amazing service from Mountain Bikes Direct! Quick response to any inquiry, always solving any problems. Best online retailer i have ever used! Not only extremely quick service but they also go above and beyond to satisfy their customer - I won't shop anywhere else. Prices are very competitive and a fantastic range that is heavily stocked.

Product Quality
Return Claim MadeNo

Colt 45

Colt 45Cairns

  • 11 reviews
  • Verified customer

Amazing Customer Service

published
Product Quality
Return Claim MadeNo

bazza baz

bazza bazaustralia

  • 2 reviews

Very good

published

Mountain bikes direct is a great shop for Australian bikers. Their delivery is fast and their customer service is great. The only thing they could greatly improve is their stock as they seem to always be out of things.

Product Quality

Jess

JessGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Amazing customer service.

published

Can't recommend these guys highly enough. Incompetent australia post delivered my parcel to an unknown address(will never understand how this can happen nowadays with post codes ) and not only they have helped me solve the situation but they are sending me another item for free. Amazing customer service. Definitely will buy all the stuff I can from them. Good to know they have the customers back.

Return Claim MadeNo

Well priced,speedy delivery

published

Title says it all really,ordered a pair of Troy Lee gloves and shorts,really well priced,arrived up at Perisher Valley in two days! bloody awsome.

Alex

AlexMid North Coast, NSW

  • 4 reviews
  • Verified customer

Just WOW service

published

My son ordered a tool from this shop on ebay and it turned out to be the wrong one. Similar enough but without a feature he wanted. Here comes the long trail of asking for a return, haggling, looking for proof, endless numbers.....Well, long story short, the level of service left me speechless. Within 5 minutes the ordered product was ready to be returned and a refund to be expected, no questions ask, just simple answers.
The level communication and swift turnaround was amazing. I deal with a lot of companies and some have never heard of customer service.
These guys could have written a handbook on "Customer Service - this is how you do it".

Alan L

Alan LAshfield

great store that delivers

published

been making purchases with this store for just over a year now, made 6 purchases so far and about to make my 7th, I have had the odd time something I wanted as sold out but they seem to get it in stock fairly quickly that is the only problem I've had so far if you'd call it a problem, picking times have been great, the express delivery has been great which I would recommend paying the little extra and getting as the standard delivery is slow but thats on the freight company not these guys, quality of the parts and apparel have been great, comunication also great, pretty well priced considering its Australia and we pay throught the nose, all in all very happy with these guys and will happily continue to use them in the future


Petersemail

PetersemailMelbourne

  • 6 reviews
  • 6 likes
  • Verified customer

Orders Quickly Received

published

I have used this online shop twic and have found their prices to be very good and lightning fast delivery.


Jim

JimAdelaide

  • 2 reviews
  • 1 like

Great online MTB store in Australia

published

Placed an order on Monday, dispatched Tuesday and delivered Thursday. Better price than the online competition too. Will be using them again very soon. The best thing is it's MTB specific too. Just the kit I want and none of the stuff I don't.


Slam D

Slam DSydney

  • Verified customer

The way to go

published

Awesome Store!

published

I've just purchased a bunch of new mtb stuff from Mountain Bikes Direct and could'nt be more happy with the service. Prompt receipts via email and fast delivery of goods.
There was a couple of hiccups while purchasing which they immediately fixed and added complimentary store credit to my account as an apology.
Shopped at other online stores overseas for better prices, big mistake! Average customer service, slow shipping, higher paypal currency conversion rates and visa fees all made for a bad experience. (i should say i'm new to online shopping)
I'll definitely buy from these guys again!!


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