Mountain Bikes Direct

We had some issues with some shoes we ordered (my sons doing) and Nicolas in customer service was fantastic in sorting these out for us. Polite, efficient and very helpful!

Have had multiple dealings with them over the years. Each order is very hit and miss, some wrongly posted products, some items damaged by poorly thought out packing, and this latest thing with a Funn dropper. I've contacted Funn HQ, and they have discontinued their Updown dropper, and no spares are available to keep it going. So after a wet weekend or two, the dropper will be gritty, sticky, and there's no way to fix it, you just have to throw it out. Mtb direct are still selling this post at full price, and after multiple emails (there's no wa...

I’ve made several orders through MTB Direct now. All have been posted in good time and arrived well. Wrote to them recently as it looked like an item had been previously used (it had some very minor damage, I suspect it had been returned by someone like that and they just hadn’t noticed). I wasn’t really expecting much as it’s still functional, just letting them know I was a bit bummed.
Got a reply back within 12 hours to offer a replacement plus gift voucher, or a generous part refund if I was happy to keep the existing part. That’s great service IMHO!

Website is much easier to navigate and search than most, and has good details about each component - with honest info instead of just OEM spiel.
Very happy customer.

Second time MTB direct have let me down, ordered items paid for express shipping so items would arrive before an event , took MTB direct 3 days just to post it, so as a result it arrived too late, ordered items from UK same day they arrived 2 days before the event, i used to have MTB direct as my go to for my mtb needs but now find i use Pushys alot more now, they send items the next day

Long time customer, I've spent tens of thousands on products from MTBDirect. I really appreciate the range of MTB specific products they stock and the friendly and personalized advice you'd receive online early on.

I've bought frames, tyres, groupsets, stems, bars, accessories, helmets, you name it. They are always my first stop when shopping for parts for new or existing bikes. I've had a few issues with some things that were very quickly and easily sorted out through their online warranty process.

I'd give them 5 stars, lately however, I'v...

This is an online provider only with no contact number or face to face service for queries on an order.

I needed help regarding sizing and returns. No-one to speak to. Offered email chat back which I hate Took 5 minutes for Ian to reply to me. I will no longer be using this business.

I´ve ordered three times. Fast delivery, great products. Will continue to order in future. This guys are great, a site you can trust.

I bought a dropper seat post from this business. It did not work properly out of the box. I contacted MTB Direct and sent them a video of the issue, I also let them know the install torque settings and the post pressure (all well within the product recommended tolerance). I was informed by MTB Direct that it was working correctly (?!?) and was not covered for return or warranty. They offered me a $20 voucher to use on their website, the dropper post cost well over $300. - I feel burnt by these guys and their amateur service.

Great store, spent thousands without any problems ever. Great customer service with live chat, prompt replies to questions. Fast shipping, consistently despatches items within 24 hrs. Boxes are always packaged well. Would rate them. Only downfall is they are always more expensive than the overseas competition, and also more expensive that BikeBug and Pushys on most items. Having said that MTB Direct have some good stock and unique items that aren't listed elsewhere, for example their suspension parts etc. Website is very well presented and nice to use, good descriptions on items. Quite a lot of errors with photos not matching descriptions however.

I may be an anomaly, but I ordered two items through MTBDirect which they said were in the stock only to get an email a few days later saying that they didn’t actually have them. I give them three stars for offering a refund and small gift voucher as an apology, but you can’t sell yourself as having a great stock management system if you don’t.

Best MTB website to deal with. Very happy with my purchase. Lightning fast delivery. What can i say? Will deal with them again:)

Always received first class items very quickly with accurate tracking.
Very happy (unlike other MTB online stores (cough Velogear cough).....

I emailed to say the press stud button on my $85 shorts was broken when I first tried them on. I received a prompt reply, asking for a photo. Which I sent back straight away. Still yet to hear back on the outcome. Hopefully this will be resolved soon.

Excellent service, great range, quick delivery. Prices often cheaper than importing from the US or UK. Cannot recommend highly enough. A great Australian business who I will continue to support where possible.