MTB Direct

MTB Direct

 Verified
MTB Direct
4.2

52 reviews

PositivevsNegative
79% · 4110 · 19%

Return Claim MadeYes · No
Product Quality
4.6
Shipping
4.3

Reviews

52 reviews
Stephen Plustwik
Stephen PlustwikGreater Melbourne (Metropolitan), VIC22 posts
 

Specialised store with good staff

A store dedicated to mountain biking, by great people who are good to deal with. They have a lot of items that are hard to find elsewhere. Show details
outbackvisitor
outbackvisitorGreater Melbourne (Inner), VIC2 posts
 

Haven't purchased from this place

Haven't purchased from this place but see it has good feedback. Simply updating my review because it is MTB direct who is letting me down not these guys (I believe) Show details ·  1
Kevin
KevinCanberra 2600, ACT10 posts
 

great service and pricing

I have bought many items from this distributor - pants, gloves, lights, misc tools etc. All have been well priced and as per description.
A year ago I ordered and nothing came. Toll completely lied about delivering it. MBD stepped up and resent the items (about $200 worth) . About a month later Toll miraculously 'found' the order which i sent back to MBD. To me that shows that they have integrity and were prepared to take a loss for good customer service. They are my go to nowadays for MTB stuff. Whilst i do like to assist my local bike stores i find they do not have the range that MBD offer. Also like the fact they sent out stickers. Show details
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simon12see
simon12see
  Verified

Great post-sales service - return process

My son bought a knee pad but was too small.

Initially, I thought the return process was a bit odd, but when I went through with it, it was rather simple. And the staff even expressed out a bigger size before I actually return the smaller one.

Very impressed with the post-sales service. I don't understand what the other poor post-sales service on the other reviewers Show details

Greg M.
Greg M.Sydney, NSW4 posts
 

Well done on your refund policy

Ordered a helmet online and it was the wrong size. Shipped it back and they refunded my account within a few days. Really happy with that and will use them again. Show details ·  1
Reilly S.
Reilly S.Sydney, NSW
 

Seriously impressive!

Purchased many things through them, never had an issue. Placed an order over the weekend and last-minute realized I'd like a couple more things. Not wanting to add another order, I quickly emailed them (On a Sunday!) and had a response + a new invoice with my new items within 30 minutes! Thanks MTB Direct! Show details
Mark Barnes
Mark BarnesAU3 posts
 

Really poor help when sold a helmet not fit for purpose

Do not shop at this online shop, they don’t stand by there products and no help resolving poor product just throw in the bin and buy a new one Show details
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Gererd
Gererd
 

Great customer service

Part was listed on website although short on stock,
Nick was very prompt and quick with sorting and resolving issue.
Great customer service Show details
Jack
JackPerth, WA4 posts
 

Website is now terrible

Used to be a great site. Since the recent upgrades it has become almost unbearable. I've spent $1000's here over the last 5 years and have got some great deals, but I can no longer access my online account (tried resetting password, spent half an hour going in circles - reset password link isn't working). The Live WebChat service is gone. The whole website is completely drained of colour and is now completely white and black which not only looks bad but I find hard to read, and it doesn't align with their branding. I can't filter my searches by size. To top it off they have removed AfterPay as an option! Very disappointing. Show details
SteveW
SteveWSouthwest, VIC
 

Customer Service is Exemplary

Unfortunately my light broke on a ride recently. It took 1 email, with attached photos for the amazing team to organise a replacement light for me, shipped on the same day. Customer service like this needs to be praised. I have such confidence in this company I have referred them to all my friends. Show details
KJB
KJB
 

Great customer service!!

We had some issues with some shoes we ordered (my sons doing) and Nicolas in customer service was fantastic in sorting these out for us. Polite, efficient and very helpful!
Dale
Dale
 
Mountain Bikes Direct
Mountain Bikes Direct   DM   
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Tristan J.
Tristan J.Coombs 2611, ACT
 

Well laid out website, easy ordering, quick postage and great service

I’ve made several orders through MTB Direct now. All have been posted in good time and arrived well. Wrote to them recently as it looked like an item had been previously used (it had some very minor damage, I suspect it had been returned by someone like that and they just hadn’t noticed). I wasn’t really expecting much as it’s still functional, just letting them know I was a bit bummed.
Got a reply back within 12 hours to offer a replacement plus gift voucher, or a generous part refund if I was happy to keep the existing part. That’s great service IMHO!

Website is much easier to navigate and search than most, and has good details about each component - with honest info instead of just OEM spiel.
Very happy customer. Show details

jeepwolf
jeepwolfPerth, WA4 posts
 

Good store with great products but slow to ship items

Second time MTB direct have let me down, ordered items paid for express shipping so items would arrive before an event , took MTB direct 3 days just to post it, so as a result it arrived too late, ordered items from UK same day they arrived 2 days before the event, i used to have MTB direct as my go to for my mtb needs but now find i use Pushys alot more now, they send items the next day Show details
Shipping
Alex
Alex3 posts
 
Product Quality

Questions & Answers

john.d
john.d

What would you suggest in a swap of brakes from scram to shimano on a specialized levo sl E-bike as the scram has heating issues with fluid.

Details

CategoryOnline Shops and Bike Shops
Offers Free Standard Shipping No
Offers Repairs & MaintenanceNo, Sales Only
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