I´ve ordered three times. Fast delivery, great products. Will continue to order in future. This guys are great, a site you can trust.
Poor warranty support, will not be using them again.
I bought a dropper seat post from this business. It did not work properly out of the box. I contacted MTB Direct and sent them a video of the issue, I also let them know the install torque settings and the post pressure (all well within the product recommended tolerance). I was informed by MTB Direct that it was working correctly (?!?) and was not covered for return or warranty. They offered me a $20 voucher to use on their website, the dropper post cost well over $300. - I feel burnt by these guys and their amateur service.
Great store only pricier than the competition
Great store, spent thousands without any problems ever. Great customer service with live chat, prompt replies to questions. Fast shipping, consistently despatches items within 24 hrs. Boxes are always packaged well. Would rate them. Only downfall is they are always more expensive than the overseas competition, and also more expensive that BikeBug and Pushys on most items. Having said that MTB Direct have some good stock and unique items that aren't listed elsewhere, for example their suspension parts etc. Website is very well presented and nice to use, good descriptions on items. Quite a lot of errors with photos not matching descriptions however.
Didn’t have my order in stock
I may be an anomaly, but I ordered two items through MTBDirect which they said were in the stock only to get an email a few days later saying that they didn’t actually have them. I give them three stars for offering a refund and small gift voucher as an apology, but you can’t sell yourself as having a great stock management system if you don’t.
Super satisfied with this website! Got a set of 26" Maxxis with no hassle. Delivered next day!
Best MTB website to deal with. Very happy with my purchase. Lightning fast delivery. What can i say? Will deal with them again:)
Excellent products, price service and more importantly, postage
Always received first class items very quickly with accurate tracking.
Very happy (unlike other MTB online stores (cough Velogear cough).....
Disappointed with my shorts and service
I emailed to say the press stud button on my $85 shorts was broken when I first tried them on. I received a prompt reply, asking for a photo. Which I sent back straight away. Still yet to hear back on the outcome. Hopefully this will be resolved soon.
Quick service, support Australian business!
Excellent service, great range, quick delivery. Prices often cheaper than importing from the US or UK. Cannot recommend highly enough. A great Australian business who I will continue to support where possible.
Why didn't I use mtbdirect earlier
The prices are very competitive even with large overseas sites the order I placed came on the second business day they where very informative the package was very well packaged definitely whould use again they have good quality products at a great price
The Place to go in MTB parts shopping
From the get go the customer service is second to none online. I was immediately notified that an employee was online to assist and let me tell you i got all the information i needed and some! ABSOLUTELY RECOMMEND
Mtb direct. Going downhill
Mtb direct were a great company around 4-5 years ago and I've spent thousands of dollars with them, though the last couple of years have gone downhill, especially shipping/customer service. Disappointing.
One of the best experiences I've had!
Believe the hype!
I bought a dropper post from them which had a confusing description, so I thought I was getting a cable and lever with it (when it was never supposed to come with one). When the cables and lever didn't arrive, I contacted them and after a short conversation and explanation, they went above and beyond. They're sending me after market cables for free (sent express - arriving tomorrow) and are changing the description to be more clear. They also offered to heavily discount the stock lever if I wanted one too! This all happened ...within the space of a few hours, on one business day. It was amazing! They have a super friendly staff, exceptional customer service, and great prices! It seemed a bit dubious when they didn't have a phone number, but they reply extremely quickly to emails and messages, and are very generous. I couldn't recommend them more.
Very disappointed given the other reviews....
Ordered some expensive MTB lights online, just thought I had made the 11am cutoff but missed it by a minute or 2 even though I paid for express delivery. That's okay I can live with it:) and now its a full week tomorrow and still my parcel has not arrived even though it's normally 1 business day from our respective postcodes. I had to cancel my adventure ride because I needed the lights. So far after 3 were sorry emails blaming Aust. post.. I had to push them to find out where my parcel was and I'm sitting here waiting for a reply. Very disappointed given the other reviews....
Excellent Online Shop
Have been buying from these dudes for a couple of years now and they are exceptional. Offering a massive selection of goods and lots of hard to find parts, live chat to help you with questions, real item descriptions with useful info on the product and a really good order and delivery system to keep you up to date during the process. Lots of bargains every couple of weeks and prices are generally pretty fair for a local shop.
Consistent and convenient, and so user friendly!!
I’ve ordered from MTBdirect about 3-4 times now. After some pretty average experiences with other Australian MTB online stores, I’ve learnt to appreciate their significantly better customer service and delivery consistency. Their live support is so much better than emails and calls which may be ignored, and their shipping either arrives in the advertised time, or earlier!!! Wonderful job guys, you can see a true dedication to customer service here. The returns system also works perfectly, I’ve had to return an item before and it was no fuss at all.
Great service, product knowledge, range and prices
These guys are my go to. They are not always the cheapest, but often are and have great prices regardless. But what you do get, is friendly customer service that you will never get from the huge online guys like CRC etc. I've had some pretty bad experiences with the bigger offshore co's.
Amazing Customer Service
Amazing Customer Service. Fast delivery. Great Prices.
Had an issue with a faulty product and got instant refund and above and beyond customer service. No hassles and exactly how I would expect to be treated in "the perfect"world. This never happens - so impressed.
Go Team MTB direct !!
Perfect customer service
Bought helmet Xmas 2018. A couple of visor screws went missing during use. Contact MTBdirect team who took ownership and coordinated replacement with no fuss no payment. A grade!!! Thanks
Very good online shopping experience
• Item was 10%+ cheaper than nearest other retail prices
• Ordering online was simple
• Communication about postage of item was good
• Item arrived quickly and well-packaged
• No cons to purchasing through Mountain Bikes Direct
I'd definitely order from them again.
These guys are on another level. Don't shop anywhere else!!
I have received nothing short of amazing service from Mountain Bikes Direct! Quick response to any inquiry, always solving any problems. Best online retailer i have ever used! Not only extremely quick service but they also go above and beyond to satisfy their customer - I won't shop anywhere else. Prices are very competitive and a fantastic range that is heavily stocked.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.