Always received first class items very quickly with accurate tracking.
Very happy (unlike other MTB online stores (cough Velogear cough).....

I emailed to say the press stud button on my $85 shorts was broken when I first tried them on. I received a prompt reply, asking for a photo. Which I sent back straight away. Still yet to hear back on the outcome. Hopefully this will be resolved soon.

Excellent service, great range, quick delivery. Prices often cheaper than importing from the US or UK. Cannot recommend highly enough. A great Australian business who I will continue to support where possible.

The prices are very competitive even with large overseas sites the order I placed came on the second business day they where very informative the package was very well packaged definitely whould use again they have good quality products at a great price

From the get go the customer service is second to none online. I was immediately notified that an employee was online to assist and let me tell you i got all the information i needed and some! ABSOLUTELY RECOMMEND

Mtb direct were a great company around 4-5 years ago and I've spent thousands of dollars with them, though the last couple of years have gone downhill, especially shipping/customer service. Disappointing.

Ordered some expensive MTB lights online, just thought I had made the 11am cutoff but missed it by a minute or 2 even though I paid for express delivery. That's okay I can live with it:) and now its a full week tomorrow and still my parcel has not arrived even though it's normally 1 business day from our respective postcodes. I had to cancel my adventure ride because I needed the lights. So far after 3 were sorry emails blaming Aust. post.. I had to push them to find out where my parcel was and I'm sitting here waiting for a reply. Very disappointed given the other reviews....

Have been buying from these dudes for a couple of years now and they are exceptional. Offering a massive selection of goods and lots of hard to find parts, live chat to help you with questions, real item descriptions with useful info on the product and a really good order and delivery system to keep you up to date during the process. Lots of bargains every couple of weeks and prices are generally pretty fair for a local shop.

I’ve ordered from MTBdirect about 3-4 times now. After some pretty average experiences with other Australian MTB online stores, I’ve learnt to appreciate their significantly better customer service and delivery consistency. Their live support is so much better than emails and calls which may be ignored, and their shipping either arrives in the advertised time, or earlier!!! Wonderful job guys, you can see a true dedication to customer service here. The returns system also works perfectly, I’ve had to return an item before and it was no fuss at all.

These guys are my go to. They are not always the cheapest, but often are and have great prices regardless. But what you do get, is friendly customer service that you will never get from the huge online guys like CRC etc. I've had some pretty bad experiences with the bigger offshore co's.

Amazing Customer Service. Fast delivery. Great Prices.

Had an issue with a faulty product and got instant refund and above and beyond customer service. No hassles and exactly how I would expect to be treated in "the perfect"world. This never happens - so impressed.

Go Team MTB direct !!

Bought helmet Xmas 2018. A couple of visor screws went missing during use. Contact MTBdirect team who took ownership and coordinated replacement with no fuss no payment. A grade!!! Thanks

PROS
• Item was 10%+ cheaper than nearest other retail prices
• Ordering online was simple
• Communication about postage of item was good
• Item arrived quickly and well-packaged

CONS
• No cons to purchasing through Mountain Bikes Direct

I'd definitely order from them again.

I have received nothing short of amazing service from Mountain Bikes Direct! Quick response to any inquiry, always solving any problems. Best online retailer i have ever used! Not only extremely quick service but they also go above and beyond to satisfy their customer - I won't shop anywhere else. Prices are very competitive and a fantastic range that is heavily stocked.

Mountain bikes direct is a great shop for Australian bikers. Their delivery is fast and their customer service is great. The only thing they could greatly improve is their stock as they seem to always be out of things.

Can't recommend these guys highly enough. Incompetent australia post delivered my parcel to an unknown address(will never understand how this can happen nowadays with post codes ) and not only they have helped me solve the situation but they are sending me another item for free. Amazing customer service. Definitely will buy all the stuff I can from them. Good to know they have the customers back.

Title says it all really,ordered a pair of Troy Lee gloves and shorts,really well priced,arrived up at Perisher Valley in two days! bloody awsome.

My son ordered a tool from this shop on ebay and it turned out to be the wrong one. Similar enough but without a feature he wanted. Here comes the long trail of asking for a return, haggling, looking for proof, endless numbers.....Well, long story short, the level of service left me speechless. Within 5 minutes the ordered product was ready to be returned and a refund to be expected, no questions ask, just simple answers.
The level communication and swift turnaround was amazing. I deal with a lot of companies and some have never heard of customer service.
These guys could have written a handbook on "Customer Service - this is how you do it".