BikesOnline.com.au

BikesOnline.com.au

 Verified
BikesOnline.com.au
4.1

648 reviews

PositivevsNegative
76% · 494140 · 22%
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Return Claim MadeYes · No
Product Quality
4.2
Shipping
4.3

Reviews

648 reviews
Greg C.
Greg C.South East Queensland, QLD2 posts
  Verified Shopping Experience

Had a problem , problem rectified

Had a little hicup in the condition of bike on arrival ,l wasn't happy with initial responce but to there credit they have rectified the problem ,bike is awsome and drlivery was fast ,despite the problem l am impressed by they way they have delt with the issue Show details ·  2
Product Quality
Harmony V.
Harmony V.2 posts
  Shopping Experience

Redback Spider Infested Bicycle Delivery

A $2300 bike was sent to me infested with at least one large, mature Redback Spider and web.

Without daring to fully secure the bike other than with a heavy duty d-lock through the rear frame and wheel, a thief soon after stole it. I had never dared to ride the bike.

CCTV captured the theft and a police report was formally made.

Bikes Online will not accept any responsibility, telling me that the bike was in my "possession", even while acknowledging that the bike had been infested with the Redback Spider in a Western Sydney warehouse.

How many families with children have unknowingly had highly venomous Redback-Spider-infested bikes delivered to their homes?

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Tomasz
TomaszSydney, NSW2 posts
  Shopping Experience

AI company

Very quick delivery but customer service is horrible. I bought 3 bikes within a few months. The last one came without pedals. I tried to call them but no option to talk to a human. They use AI bot, totally dehumanising you. Do not use their chat because you talk to a bot too. Their bot replies that the pedals are not in the bike specifications and everything is ok. I have to buy pedals separately. So is the bike a bike without pedals?
When you want to buy a bike from them check if the wheels are in the specifications otherwise you receive the bike without them.
Horrible customer service based on AI.
I WILL NEVER BUY ANYTHING FROM THIS COMPANY WHO TREATS CUSTOMERS LIKE NOTHING USING AI. Show details
Product Quality
Shipping
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Asysallehan
Asysallehan
  Products

Good quality bike at a good price

I was so delighted to get my hands on this bike. I’ve been aiming to buy it. The moment i saw it was on discount I quickly bought it. The delivery was so fast within 2-3 days considering i’m living in Melbourne. It comes perfectly in a box with most of the parts already assembled, so if you are not a bike expert you can easily assemble the rest of it. Don’t hesitate to buy from Bikesonline as they are selling good bikes with the best price in Australia. Show details
Cameron G.
Cameron G.
  Products

Awesome Experience

Bicycles Online are a fantastic organisation, quick delivery, great products and service.
I bought a bike tube from them which came with a hole in it (manufacturing fault), and I contacted them and they sent out two replacements straight away.
My Polygon Sisku T8 is an awesome bike, and won’t hesitate to buy any accessories or parts from Bicycles Online.
Keep up the great work guys, it’s a pleasure dealing with you.
Cameron. Show details
Peter K.
Peter K.Southwest, VIC
  Products

Got there in the end

Initial item didn't come with bag clip which Bikes online quickly resolved. After charging the light it worked for one day but the battery was drained by the next. This happened over a couple months of days so it was clearly faulty. Again Bikesonline were very quick to send me another which has been working perfectly. Love how the light stops flashing when I'm stationary. Very happy. 4 stars due to the original being faulty. 5 star customer service. Show details
Product Quality
Richard B.
Richard B.Metropolitan Adelaide, SA
  Verified Products
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garry
garrySouth East Queensland, QLD7 posts
  Shopping Experience

5 star service

outstanding service provided by BikesOnline, bike delivered in a few days, carried to my door, excellent customer service by Jay, could not fault the experience, highly recommend if you are looking for a good quality bike at a reasonable price Show details
David
DavidMurrumbidgee Region, NSW
  Products

Shoes and pedals are a great match

Size 15 flat mtb shoes are perfect in description. Not an easy size to find in flat pedals. Show details
Meg S.
Meg S.
  Shopping Experience

Amazing ongoing support

The purchase was straight forward.
Had a few issues after purchasing with the bike and when I contacted them, they went above and beyond to sort it out for me.
Would definitely buy through them again! Show details
Bailey H.
Bailey H.Mid North Coast, NSW
  Fair Incentive Shopping Experience

I absolutely love this bike

I absolutely love my t8. It’s smooth and really plush. Would recommend this to anyone who wants a good value for money trail bike but alls wants all the goods. Show details
paolo gerardo t.
paolo gerardo t.
  Fair Incentive Shopping Experience

Fast, Reliable and Accomodating Seller

They shipped my order immediately and my ordered accessories are all quality Show details
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Graham M.
Graham M.South East Queensland, QLD
  Products

Ultimo E.20 step-through e-bike stopped working less than 200km

Ultimo E.20 step-through e-bike stopped working less than 200km. All the lights are on, but no-one is home. Been trying to resolve this issue for more than 12 months. Bike still not working. Looks like this e-bike is going to end up in landfill. NO, I would not recommend this company or what they sell. Show details
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Nick
Nick
  Shopping Experience

Easy shopping, and great products

A painless, straightforward process. Bike arrived with courier in its factory box, well packaged, and damage-free. The box showed some bumps, but none of those were even close to damaging the bike. I bought a helmet at the same time, which came from a different distribution centre, so that arrived a couple of days later. I'm not 100% sure if I was told it would be coming separately or not, but it again arrived in perfect condition. The products had nice, big, clear photos, and lots of information, including sizing guides for the bike and the helmet. The menus and site navigation were all nice and easy too.
I'd definitely buy from bikesonline.com.au again! Show details
Sam
SamThe Mallee, VIC
  Shopping Experience

2024 Marin Fairfax 2 ST

Bike arrived on time.
Assembly was straight forward and required tools were supplied.
Bike and componentry is excellent value.
Very satisfied with purchase.
Recommend bikesonline. Show details
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Questions & Answers

Spooder man
Spooder man · BikesOnline.com.au

Why does my polygon rouge need new cranks, and a new rear hub just to change the sprocket size? It’s kinda annoying.

EventuallyMaybe
EventuallyMaybe  
Hutchie
Hutchie · BikesOnline.com.au

The boss is 5 foot 3 and I am 5foot 10 and we need electric bikes to cover around 30 klm a day . The ground is fairly level as in Emerald so need something reliable and both in our 70s any suggestions

BikesOnline.com.au
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Kate
Kate · BikesOnline.com.au

Do you deliver to Frankston area in Victoria please?

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Details

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CategoryOnline Shops and Bike ShopsOnline Shops and Bike Shops
Offers Free Standard Shipping NoNo
Offers Repairs & MaintenanceNo, Sales OnlyNo, Sales Only
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