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Bicycles Online

Bicycles Online

Products and Shopping Experience
4.4 from 292 reviews

See the Best Bike Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
226
4 star
27
3 star
4
2 star
6
1 star
29

online h.

online h.Gungahlin 2912, ACT

After sale customer service sucks ! Still fighting to get problem fixed

published

Bought a $2k Siskui T7 and have problem with dropper seat out of the box, jiggling left to right and sometimes does not extend automatically. Contacted bicycles online (after dozens of emails and phone calls, on-line chat and also sent in video depicting the problem), support staff are all overseas btw. Promised me twice to send replacement, never happened. Then my ticket was closed and was told they are not sending replacement because movement is "normal'. This is ridiculous !

Product Quality
Return Claim MadeYes

I love this bike

published

We just took delivery of a Polygon Xtrada 7. I am extremely pleased with it. It rides like a much more expensive bike. I think this is due to the quality components used. Though it was not at all expensive compared to other brands. I have always had Giants but not anymore. These bikes are way better value.

Product Quality
Shipping
Return Claim MadeNo
Sam

SamGreater Melbourne (Metropolitan), VIC

Wrong Bike

published

Ordered a bike online, it was delivered very fast. The product information on the box to what was actually in the box was wrong.
Left emails and phone messages and still haven't received a response as to how this will be rectified.
Out of pocket with a wrong bike, not happy!

2 comments
Bicycles Online
Bicycles O.Bicycles Online
Sam
Sam
jglovey

jgloveyNorth-West & West coast, TAS

Happy enough

published

Promptly fixed and returned warranty item but no explanation as to what was wrong or what needed doing.

Also I received no explanation on an additional request ($ was happy to pay for) I had for the mechanic.

Product Quality
Shipping
Return Claim MadeYes
1 comment
Bicycles Online
Bicycles O.Bicycles Online

Thanks for your review, happy to look into this and respond with an explanation. For me to do this, can you please supply me with an order number?

The reviewer stated that an incentive was offered for this review


Perfect Customer Service

published

Great online experience, good site, great tracking, received bike in 2 working days, and great follow-up call from the company to advise bike being delivered on that day, and also to reassure me that there was a 14 day trial period if I was not entirely satisfied. Perfect customer service . Thank you Bikes Online.
PS: One of the better quality bikes I have seen out there. Certainly better than most stores I visited.

Product Quality
Shipping

timo72

timo72Sydney, NSW

  • 2 reviews

Online passive aggressive behaviour

published
Product Quality
Shipping
Return Claim MadeNo
2 comments
Bicycles Online
Bicycles O.Bicycles Online
timo72
timo72

Total incompetence

published
Return Claim MadeYes
3 comments
Bicycles Online
Bicycles O.Bicycles Online
Luke
Luke

N90208/N91110

Bicycles Online
Bicycles O.Bicycles Online

James Lockyer

James LockyerSydney Surrounds, NSW

Maxxis Enduro 27.5 DHF Bundle

published
Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Ken L.

Ken L.Greater Melbourne (Inner), VIC

  • 2 reviews
  • 2 likes

Horrible experience so far and it’s not over

published
Product Quality
Return Claim MadeNo
4 comments
Bicycles Online
Bicycles O.Bicycles Online
Ken L.
Ken L.

#N92098

Bicycles Online
Bicycles O.Bicycles Online

Computer glitch or pulling a swifty

published

I bought the Extrada8 ($1399) online last Monday. The money went out of my account on Tuesday and I received a receipt stamped PAID the same day. Three days later I called up on progress, only to be told the order was frozen because the 'computer says no'. The customer service said I needed to resubmit another request. When I asked about the receipt and the money paid, they told me there was an issues with validating my card and I needed to send some id to verify my address. I submitted my rates notice, but was told it had to be photo id. Who else has had to submit photo id to complete an online transaction, for anything, ever?
No sign of the bike or a refund.
Not happy, Justin

Return Claim MadeNo
1 comment
Bicycles Online
Bicycles O.Bicycles Online

A precautionary tale of buying bikes online.

published
Product Quality
Shipping
Return Claim MadeYes
1 comment
Bicycles Online
Bicycles O.Bicycles Online

Perfect MTB for Newbee

published

I love this bike perfect for a newbee like me, one thing is the saddle i thinks its too small for me, and i hope there’s more color option to choose from but overall great bike for me.

Product Quality
Shipping
Return Claim MadeNo

Tony L.

Tony L.Perth, WA

The worst after sales service I have ever experienced

published
Product Quality
Shipping
Return Claim MadeYes
2 comments
Bicycles Online
Bicycles O.Bicycles Online
Tony L.
Tony L.

peter y.

peter y.

  • 6 reviews
  • 2 likes

Beware, they only allow positive reviews on their website. Read this review BEFORE purchasing. Premier 4.0 Polygon

published
Product Quality
Shipping
2 comments
Bicycles Online
Bicycles O.Bicycles Online
peter y.
peter y.
LeThor

LeThorGreater Melbourne (Metropolitan), VIC

Polygon Urbano i3 - Top product & service

published

Bike delivered quickly. Assembled with little reference to enclosed manual. Some trouble securing the frame. Issue fixed with a replacement screw. Very impressed with the After-sales support given and offer of a replacement bike. Happily refer Bicycles Online.

Product Quality
Return Claim MadeNo
Simon L.

Simon L.Greater Melbourne (Metropolitan), VIC

Best 24”kids bike on the market

published

I knew when I saw this bike that my son would love it modern, lightweight and with the ability to 26” wheels on as he gets older. Unboxing was amazing as well when I came across the Bicycles online tools. Good quality tools and I even use the multi tool in my pack when my son and I hit the trails. Awesome product, Awesome service

Product Quality
Shipping
Return Claim MadeNo

airfirewater

airfirewaterWestern District, VIC

  • 2 reviews

quality bicycles

published

We bought 2 polygon 3.0 folding bikes, they arrived promptly( to Western Vic )
The quality and ride of the bikes is excellent. If you are not mechanically inclined, I would recommend taking the bike to a mechanic to get it set up, as there are a couple of potential tricky parts when you assemble. ( in this case, fitting a spring in the head-stem folding assembly, and a bent deraillier hanger) The support and follow up from bikes online was very good, they sent a new hanger very quickly and no argument or problems. Happy customer :)


Quick and easy

published

Simple and easy process . used regular shipping and product turned up exactly when they said it would.
Got an email to say it was on the way and an email to let me know it was in my letterbox.
All round happy experience. will use again

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


It's a great bike!

published

My Partner was very happy with the Polygon Mountain Bike that I bought. He enjoys his time riding it with my boys. Thank you so much Bicycle online job well done!

Product Quality
Shipping
Return Claim MadeNo

Polygon Relic 20

published

Great product, build quality is better than more expensive and well known brands that I have bought before, the bike was packaged very well and delivery was seamless. The bike rides great and the sizing is spot on per the website. The only downside was the pedals supplied are plastic and have poor grip, easily fixed with some after market bmx pedals.

Product Quality
Return Claim MadeNo

Page 1 of 15

Questions & Answers

Jack

Jackasked

i received a bike from bicycles online and it was delivered in a timely fashion well packaged. But, as for a pro build it leave a lot to be desired:
both wheels were out of true, the front bearing were tight, front and rear mechs needed tuning, lucky in know how tune, the front wheel had to trued at a local bike shop which cost.
point is ive contacted them on two occasions and have not herd back, not a good experience.

1 answer
Bicycles Online
Bicycles O.Bicycles Online

Thanks for contacting us.
Were you able to get through to us on 02 8599 2209 or sales@bicyclesonline.com.au?


Maria a.

Maria a.asked

Hi, i would like to know when is the 2019 polygon xtrada 6.0 going to be release here in Australia and how much is the estimated price? Thanks!

1 answer
Bicycles Online
Bicycles O.Bicycles Online

Hi, we do not have the Xtrada 6 available online - https://www.bicyclesonline.com.au/polygon-xtrada-6.0-mountain-bike


Ricardo

Ricardoasked

Hi. I ordered a bicycle and paid for it on the 17th of July and still haven't received it. I have sent numerous emails with only one reply which was in poor English saying it was delayed leaving the factory. My order number is 10418.
My bank details show it was paid to Wanpinyuan Shenzen Chn. S388168486396991 China 0000

Look forward to hearing from you.
Thnx
Ricky De Agrela

1 answer
Bicycles Online
Bicycles OnlineBicycles Online

Hello
Thanks for getting in touch

Unfortunately, you have purchased from a fraud website. You did not purchase from our website as shown below

We are the only distributor of Marin and Polygon bicycles in Australia. Here is our website -https://www.bicyclesonline.com.au

If you have found the site on Facebook or Instagram, please help us by marking this site as fraud. There should be a button on the top right corner of the post. Press scam to help us stop this site.

I would suggest contacting your bank to have your money reimbursed, if you have already made a purchase

Kind Regards


Get an answer from our members and Bicycles Online representatives

Details

Bicycles Online Products

Bicycles Online Products

83 reviews
Bicycles Online Shopping Experience

Bicycles Online Shopping Experience

208 reviews
CategoryOnline Shops and Bike ShopsOnline Shops and Bike Shops

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