Bicycles Online

We purchased the tandem for our business to accommodate people with disabilities (not able to ride a bike by themselves), team building and for kids who like to ride with their parents etc. We own the bike for a few weeks and enjoying to take customers out and about on the Impression AX.
Great value for money and recommend it to everyone who likes to purchase a tandem.

This is the first bike I have purchased for about 20 years. I am no extreme mtb rider but I wanted something that was light reliable and easy to ride. This bike is all of those things with top of the range parts that are so easy and smooth when changing gears. It was the same or better than any comparable bike i looked at at a similar price or in some cases nearly half! Postage was super fast to Qld regional and the bike was packed exceptionally well and easy to assemble. The guys from bicycles online were very helpful and quick to respond to any questions i had. With a 14 day ride and try return
policy you really can’t go wrong. I guess time will tell if the bike holds up but I have thrown the box away now because Im fairly confident it will be fine!

I was looking for an entry level Mountain Bike. After my research decided to buy the premier 4. This bike handles really well and very capable of next level. Big tyres, good brakes and gears, reasonably light. I'll be expanding my range of tracks and looking forward to some fast down hill trails.

Wonderful service both online and in delivery.
Great value for money.
Amazing quality of products.
Super super helpful staff
What more needs to be said! We will be back!
I highly recommend bicyclesonline. com.au

I was reluctant to order a mountain bike online after a local retailer, from whom I had purchased before, tried to convince me it would be a bad decision in every respect. However, I took the risk given the substantial premium I would be paying to buy a bike with nearly identical specifications locally. I was pleased with my decision to go with Bicycles Online not only for the two day delivery, the pre-assembly and the quality of the bike, but for their willingness to quickly work through an issue I raised on delivery. Customer service is still alive and you can get it online, not just in a bricks and mortar store.

Good customer service, good prices, could do with a larger range, but a fair amount of stuff as is. Always good to support Australian. Need more words to post this review...

Had an issue over a purchased item gone lost with Australian Post, Greg called me and sent me a new item quickly and without waiting for the AP to get back to them... this is customer service!!! A+

Very very surprised. The bike arrived in 24 hours, perfectly packed. The components have been assembled very well. Cables and tubes ok. Brakes and gearbox ok. Well registered derailleurs. The road test on Mount Majura and Mount Stromlo went very well. Very handy and smooth. It climbs easily and downhill from a feeling of security. The fork work well and thee wide wheels make it float on rough edges. The weight is low and the price the same: it's very competitive and he fears no comparison with other more "noble" bikes. I am very very happy with this bike and with precise and accurate assistance. Thank you very much Polygon & Bicycleonline!
Maurizio, italian biker.

I've had quite a few different types of mud guards these are the best so far. The front mud guards are secure aswell as the rear. They are good quality too and easy to fit. They fit perfectly on 29 inch tyres aswell which I'm happy about.

Multiple issues with purchase of ex-demo Strattos S7: unable/unwilling to repair faults; slow communication; sloppy delivery practices. Online purchase of ex-demo was a poor experience on many levels.

Delivery
Bike left standing on front porch without prior delivery notification either via SMS, email or online. Luckily not stolen as it was obviously a shiny new road bike and I arrived back from an interstate holiday that evening. SMSs and E-mails advising delivery notification eventually arrived after 11pm that night. Wrote back to BO via SMS and email advising of issues with delivery notifications and online logistics systems. Nobody responded.

Experience with the bike
Part was missing on the front wheel skewer. Must have been overlooked in repackaging the ex-demo bike at BO before shipping. Unfortunately I didn't pick this up until kms into my first ride. This caused the tire to rub on the inner fork. Inner fork ended up gouged; side of tire worn / shredded; wheel hub metal worn due to friction from the fork. Ended up needing to walk back home. See photo attached.

Experience with customer service
Advised customer service phone rep (in Indonesia?) of the issue about midday on a Friday. No contact from the local BO customer service rep (Warehouse Manager) until late Monday via email (advised he was busy with other matters). Offered in this email to send missing part. I responded by email that it seemed reasonable for BO to replace the damaged components as the root cause was a fault with packaging on their end. BO advertise a National Servicing Network on their website so I thought getting things fixed should be straightforward. Received a refusal to my proposal with only two options offered: send the missing part with a $50 refund; or collect the bike and provide a full refund.

I rate this overall experience poor and highlights the kind of things that can go wrong with online purchases. After thousands of online purchases, this was one of the worst. It could so easily have been a great experience: call me on Friday acknowledging the fault and proposing I come into a local Service partner Monday morning who would replace the damaged components free of charge. Feels like BO is getting a bit complacent about customer service. Anyway hope this info was useful in understanding what can go wrong versus buying from a local bike shop.

Fantastic lights! Easily assembly, sturdy on the bike. The high number of lumens allows rider to be seen easily on roads. A must have as winter approaches. Would buy again.

I’ve bought from these guys a couple of times now and I’ve been really happy. Mainly due to the speed things have arrived. I’m in Sydney and maybe that helps.
I’ll continue shopping with them!

Very impressed with the build quality and performance of the Entity HL 800 front and RL 100 rear lights. Extremely good value for money and more than enough light for my early morning commute. Highly recommended.

Two birds with one stone. Needed ant+ to talk to bike computer. Needed Bluetooth for Strava on phone. This does both, is compatible with multiple devises & is stylish too. Highly recommended.

Rang up for warranty on Aldi Crane eBike. Call answered promptly by knowledgeable person who knew the bike. Sent out replacement part and received in 3 days. Great support, recommended.

Brilliant bike. Great features and performance. Great price.

Great service from the guys at Bicycles Online. If you’re in the market for a 24” bike this is a great balance of performance and cost.

The frame is well finished too.

Good swift service from bicycle online. The bike is awesome. This was the biggest online purchase I’ve ever made. A little nervous, however once delivered , assembled & shade down ride completed. I was happy as kid in candy shop!

The polygon zenith - easy to put together, an absolute joy to ride. I even had a guy sing out how he loved my bike as i rode past! Love it!

Very impressed with the whole process from ordering to delivery, very satisfied with my Polygon Heist 5.0 - 29er Hybrid Commuter Bike, I ride to and from work 4 times a week in a remote area and the bike is ideal for my environment. Bike looks great, feels great and handles great, many km's in front of me and when coming off night shift is an ideal wind down commute home.

Love my Polygon XStrada 7.0.
Great components and finish. The purchase was hassle free and delivery super fast within 2 days. I couldn’t be happier and will be more than happy to purchase my next bike through Bicycles online again.