Bicycles Online

The Polygon Vander N7 feels amazing and is a really good bank for your buck bike. The group set is great and the suspension feels nice and plush. The only concerns that I had with the bike is that you have to put a bottle cage on the down tube which I’ve never really seen before. Also the rear wheel wasn’t properly trued I think as my friends have noticed a slight wobble in the tyre while following me. Besides that it was packaged great, nothing was damaged and it was relatively easy to set up the bike. But I think the bike Manuel or tutorials should be updated as if someone with absolutely no experience with bikes could find it a bit difficult.

Siskiu D5 Its light and do the job uphill and down hill , im so happy for my purchase thanks bikeonline

Really quick delivery, with a day or two. Great product. Easy to put together. Very happy with the company and service.

I usually go out of my way to leave 5-star reviews. I understand that things can go wrong. And even if something does go wrong, if the issue is resolved, it's a 5-star review.

However, when things go wrong, if they go wrong, one expects the seller to resolve the issue quickly, or at least to receive a timely response from the company. And if none of the above, at least be able to get in touch with someone who can tell you what is going on.

OK, so lets with the assumed 5 stars.

The backstory: I paid $1500 for a bike from BicyclesOnline on ...

Don’t but off bicycles online. Our 11yr old son spent $4000 and then when rear shock broke after only 2 months they dodged the warranty after 8 weeks of emails. If we had of purchased it off our local shop it would have been fixed within a week! Not happy!

Nice mtb needed a few adjustments great paint job its like a ferrari type paint soft paint... If you are going to nock the bike around buy the silver one . This is a good mtb bike for the price when on discount ....

Bought a Vander T8 back in Feb 2021 - arrived very quickly and was no worries to assemble. A few things had been put together pretty roughly, threaded cranks and some damage to headstem screws. The bike also came with a punctured inner tube. Reported to customer service and had to supply more photos of the issues, which I did - these got lost in the joys of the internet and instead of following up with me my ticket was closed. No worries, I get things go wrong but since following up my dropper cable snapped so I included this in the communicati...

Bought the bike on Monday and it arrived in Alice Springs on Thursday, unbelievable. This thing is just plain wicked to ride.

I requested for motorized wheel for my Cell urban ebike and in response received online quote of $100 for ex Demo used motorized wheel for my cell urban ebike . Way forward i requested them to send me the invoice for the payment and got responded on call that because of some technical error and the wheel is now for $300 + shipping. I already suffered a lot with this inferior quality cell urban ebike ( god knows who designed this ). My advice - Be careful before you purchase any product from Entity .

My siskiu D7 revealed problems with the assembly during the first ride. There were creaks and noises from the crank and drivetrain. Bicycles Online were very helpful and paid for
My local bike shop to fix it. They found the rear cassette was loose and several pivots incorrectly tightened, and inadequately lubricated. Bicycles Online paid for the repair and now I’m very happy with the bike. The design is awesome, great features and very good value for the $$. Overall - a little disappointing that these issues occurred, but I would buy another.
Buying process and transaction was excellent.

Bought a Marin Bayview for my young fella, Polygon Siskiu D5 for myself in L, and a Polygon Siskiu D5 in M for my partner. Marin Bayview and partners Polygon Siskiu D5 running great, awesome easy to assemble around 20 mins each. My Polygon Siskiu D5 has a threaded crank arm, [Name Removed] from customer service has not been forthcoming with a solution, preferring to blame my skills of bike assembly rather than providing me with a simple part replacement that would cost the company no more than $100. Bikes less than 2 weeks old. [Name Removed] t...

My son saved up and purchased his first bike. Delivery was great, no issue. Assembly was great, no issue. 30min into first bike ride on a track and two punctures from prickles ( not Thorns). Contacted Bicycles Online and the Customer service said this was to be expected. Offered 2 new tubes as compensation. My complaint was that the quality of the tyres and non thorn resistant tubes was poor on their behalf to supply. Contacted 3 times and they always said they would get back to me. Each time I had to contact to follow up. All I wanted was to p...

Easy purchase, bike was delivered in just 2 days, extremely happy.
Great product. For the price your getting a bargain. Highly recommend.

I have purchased a full suspension mountain bike (too early to review at this point) and the entire shopping process has been incredibly easy and fast. The guys have been attentive and helpful with the selection of the bike through to educating me about the various details of it (information beyond all the details that are already listed on the website) allowing me to feel confident when making such a purchase. The delivery was much faster than I had anticipated, and they tune the bike before boxing it up making the assembly very easy. They were also happy to offer me store credit when the price changed slightly.
Bonus; price is great, especially when compared with physical stores!

I was bought a voucher for my birthday specifically to buy some new shorts. First bicycles online sent me shorts that were way smaller than advertised (and I had to make up the order with some locks I didn't need).

Then they refused to refund me so now I have a $100 gift voucher that I have no use for and they can't fulfill the order (by their own admission).

Not a great way to do business.