I purchased pedals from this website.
The item was never delivered (even though the tracking notification said it was!).

I tried contacting them - I cannot get through.

I left messages, sent emails - nothing!

So my recommendation is to avoid a website that takes your money and gives nothing in return. That's called "stilling"

I placed an order on the 6/9/2020 and as of today (18/9/2020) it still hasn't been shipped from their warehouse. My wife and I have called multiple times and left messages with no response, I've raised a dispute on the website on the 11/9/2020 with no response and I've emailed multiple times with no response.

Based on my experience the customer service is terrible and I'm wondering if bicycles online is a scam site.

I bought a Polygon Syncline C5.
It arrived fast and was quite easy to put together and adjust following the How-to YouTube clips as guidance.
I also ordered some other gear, part of which was not sent, they looked into it, found the problem and sent the missing item express post.

The website was easy to navigate. Plenty of choice and the bike pump with guage was shipped quickly. It was delayed due to vivid restrictions but I am pleased with the overall process of ordering to arrival.

Purchased a polygon Cascade three, very disappointed as when I went to purchase the bike I entered my height 5 foot 11 and it suggested a medium. I noticed they had no large in stock so I took their word.Bike is very uncomfortable and now I’m having to look at alternatives to make me fit on it now, also the back wheel does not seem to line the chain wobbles , gears click which makes many gears feel unsafe when peddling, im very disappointed

I’ve experienced nothing but excellent service. I’ll use Bicycles Online as my first choice every time and encourage my friends to do the same because of value for money and service provided

Found what I wanted - purpose , style , price . Easily ordered,on line . The tracking online was accurate excellent with on time delivery Product was easily put together and ready to go . Follow ups were helpful , all done online . No hesitation in telling others

I ordered my bike on the basis it would take 2 days to ship. It arrived 2 weeks later. In the meantime, ALL of my attempts to phone were not answered - no one picked up the phone nor did anyone return my call. Bike now arrived. Shame it's blue and not the red one I ordered ...

Ordered a Marin bicycle online for my partner who is 164cm. The Small advised it was suitable for 160cm - 167cm. This was far from the case as once it was put together and the saddle height the lowest it could go, my partners feet could still not touch the ground. After several emails, pictures and confirmation of measurements back and forth, customer service advised it is too big. Their resolution was the cut the seat post which is at a cost to me, and also I need to wait four weeks for this to occur due to Melbourne being in lockdown.

No hint of apology, admission of fault, admission of misleading sizing guide or offer to cover the cost I will incur due to their incorrect information on their website. Never again

I can't begin to tell you the stuff around we have had with now a second (replacement) bike being delivered with damaged rims and unrideable. Having spent so much time with delays (unavoidable due to COVID I understand) but the effort in unpacking, putting together, repacking for collection, only to have to do it all again because of faulty goods is upsetting. We have waited for months for a replacement (that we especially asked to be quality checked prior to sending to us) and here we are again. My daughter is so upset. We have been SO patient but this is ridiculous. SO unhappy and recommend you go to a real bike shop and avoided this place.

Service and communication with theses guys was excellent and the process was painless and easy, the bike..... absolutely brilliant, a full suspension bike with pretty good componentry at this price point, having ridden hard tails for the last 8 years i wanted to take the step up to a full suspension bike really great bike to ride and definately has more ability than the rider....would absolutely recomend this bike and this company to anyone and will happily purchase from them again.

Overwhelming, grateful experience. Having a dual suspension bike on a tight budget and over performing bike on a beginner like me! Truly amazing bike! Highly recommended with different range they have.

I bought Polygon Sierra Deluxe Sport Women's City Bike. During assembly the front fender would not attach to the fork suspension due to a damaged thread in the hole. Arranged to return the bike, requesting to exchange this bike for the same model (700CX43). After two weeks I received a package with exactly the same faulty item, including the same faulty fork suspension. This is extremely disappointing if not shocking, and now I requested a full refund. Beware of a very poor customer service.

Purchasing my first SPD pedals through Bicyclesonline was straightforward. The links to the promotional video meant so knew ax’s rly what I was getting. The pedals arrived promptly as promised.

Bought my Polygon Diablo 29er through Bicycles Online. Couldn’t be more happy with the bike and the service. Was easy to put together with the tools and instructions. Love riding the bike. Best bike I’ve ever owned. Many thanks.

Fantastic, easy to navigate and helpful website, incredibly fast delivery (in the midst of a pandemic!) but most importantly, I LOVE my new bike and helmet. Good value for money. Awesome packaging too. Highly recommend Bicycles Online and will be purchasing again.

Entity helmet did not fit as there was a groove inside of helmet. Requested return for credit and was told because of COVID they would not be accepting. Made my case again as it’s absolutely new and even bike shops allow you try on before buying and if it doesn’t fit, then no purchase!! I followed up with 3 more emails requesting for a credit and will purchase other parts and tools. No response back from Leny who was dealing with my case. I’m going to let Entity helmet sit there and make a $62 loss on it but I will never ever buy from Bicycles Online again.