Bicycles Online

Bought a $2k Siskui T7 and have problem with dropper seat out of the box, jiggling left to right and sometimes does not extend automatically. Contacted bicycles online (after dozens of emails and phone calls, on-line chat and also sent in video depicting the problem), support staff are all overseas btw. Promised me twice to send replacement, never happened. Then my ticket was closed and was told they are not sending replacement because movement is "normal'. This is ridiculous !

We just took delivery of a Polygon Xtrada 7. I am extremely pleased with it. It rides like a much more expensive bike. I think this is due to the quality components used. Though it was not at all expensive compared to other brands. I have always had Giants but not anymore. These bikes are way better value.

Ordered a bike online, it was delivered very fast. The product information on the box to what was actually in the box was wrong.
Left emails and phone messages and still haven't received a response as to how this will be rectified.
Out of pocket with a wrong bike, not happy!

Promptly fixed and returned warranty item but no explanation as to what was wrong or what needed doing.

Also I received no explanation on an additional request ($ was happy to pay for) I had for the mechanic.

Great online experience, good site, great tracking, received bike in 2 working days, and great follow-up call from the company to advise bike being delivered on that day, and also to reassure me that there was a 14 day trial period if I was not entirely satisfied. Perfect customer service . Thank you Bikes Online.
PS: One of the better quality bikes I have seen out there. Certainly better than most stores I visited.

I bought the Extrada8 ($1399) online last Monday. The money went out of my account on Tuesday and I received a receipt stamped PAID the same day. Three days later I called up on progress, only to be told the order was frozen because the 'computer says no'. The customer service said I needed to resubmit another request. When I asked about the receipt and the money paid, they told me there was an issues with validating my card and I needed to send some id to verify my address. I submitted my rates notice, but was told it had to be photo id. Who else has had to submit photo id to complete an online transaction, for anything, ever?
No sign of the bike or a refund.
Not happy, Justin

I love this bike perfect for a newbee like me, one thing is the saddle i thinks its too small for me, and i hope there’s more color option to choose from but overall great bike for me.

Bike delivered quickly. Assembled with little reference to enclosed manual. Some trouble securing the frame. Issue fixed with a replacement screw. Very impressed with the After-sales support given and offer of a replacement bike. Happily refer Bicycles Online.

I knew when I saw this bike that my son would love it modern, lightweight and with the ability to 26” wheels on as he gets older. Unboxing was amazing as well when I came across the Bicycles online tools. Good quality tools and I even use the multi tool in my pack when my son and I hit the trails. Awesome product, Awesome service

We bought 2 polygon 3.0 folding bikes, they arrived promptly( to Western Vic )
The quality and ride of the bikes is excellent. If you are not mechanically inclined, I would recommend taking the bike to a mechanic to get it set up, as there are a couple of potential tricky parts when you assemble. ( in this case, fitting a spring in the head-stem folding assembly, and a bent deraillier hanger) The support and follow up from bikes online was very good, they sent a new hanger very quickly and no argument or problems. Happy customer :)

Simple and easy process . used regular shipping and product turned up exactly when they said it would.
Got an email to say it was on the way and an email to let me know it was in my letterbox.
All round happy experience. will use again

My Partner was very happy with the Polygon Mountain Bike that I bought. He enjoys his time riding it with my boys. Thank you so much Bicycle online job well done!

Great product, build quality is better than more expensive and well known brands that I have bought before, the bike was packaged very well and delivery was seamless. The bike rides great and the sizing is spot on per the website. The only downside was the pedals supplied are plastic and have poor grip, easily fixed with some after market bmx pedals.