Bicycles Online

Very very surprised. The bike arrived in 24 hours, perfectly packed. The components have been assembled very well. Cables and tubes ok. Brakes and gearbox ok. Well registered derailleurs. The road test on Mount Majura and Mount Stromlo went very well. Very handy and smooth. It climbs easily and downhill from a feeling of security. The fork work well and thee wide wheels make it float on rough edges. The weight is low and the price the same: it's very competitive and he fears no comparison with other more "noble" bikes. I am very very happy with this bike and with precise and accurate assistance. Thank you very much Polygon & Bicycleonline!
Maurizio, italian biker.

I've had quite a few different types of mud guards these are the best so far. The front mud guards are secure aswell as the rear. They are good quality too and easy to fit. They fit perfectly on 29 inch tyres aswell which I'm happy about.

Multiple issues with purchase of ex-demo Strattos S7: unable/unwilling to repair faults; slow communication; sloppy delivery practices. Online purchase of ex-demo was a poor experience on many levels.

Delivery
Bike left standing on front porch without prior delivery notification either via SMS, email or online. Luckily not stolen as it was obviously a shiny new road bike and I arrived back from an interstate holiday that evening. SMSs and E-mails advising delivery notification eventually arrived after 11pm that night. Wrote back to BO via SMS and email advising of issues with delivery notifications and online logistics systems. Nobody responded.

Experience with the bike
Part was missing on the front wheel skewer. Must have been overlooked in repackaging the ex-demo bike at BO before shipping. Unfortunately I didn't pick this up until kms into my first ride. This caused the tire to rub on the inner fork. Inner fork ended up gouged; side of tire worn / shredded; wheel hub metal worn due to friction from the fork. Ended up needing to walk back home. See photo attached.

Experience with customer service
Advised customer service phone rep (in Indonesia?) of the issue about midday on a Friday. No contact from the local BO customer service rep (Warehouse Manager) until late Monday via email (advised he was busy with other matters). Offered in this email to send missing part. I responded by email that it seemed reasonable for BO to replace the damaged components as the root cause was a fault with packaging on their end. BO advertise a National Servicing Network on their website so I thought getting things fixed should be straightforward. Received a refusal to my proposal with only two options offered: send the missing part with a $50 refund; or collect the bike and provide a full refund.

I rate this overall experience poor and highlights the kind of things that can go wrong with online purchases. After thousands of online purchases, this was one of the worst. It could so easily have been a great experience: call me on Friday acknowledging the fault and proposing I come into a local Service partner Monday morning who would replace the damaged components free of charge. Feels like BO is getting a bit complacent about customer service. Anyway hope this info was useful in understanding what can go wrong versus buying from a local bike shop.

Fantastic lights! Easily assembly, sturdy on the bike. The high number of lumens allows rider to be seen easily on roads. A must have as winter approaches. Would buy again.

I’ve bought from these guys a couple of times now and I’ve been really happy. Mainly due to the speed things have arrived. I’m in Sydney and maybe that helps.
I’ll continue shopping with them!

Very impressed with the build quality and performance of the Entity HL 800 front and RL 100 rear lights. Extremely good value for money and more than enough light for my early morning commute. Highly recommended.

Two birds with one stone. Needed ant+ to talk to bike computer. Needed Bluetooth for Strava on phone. This does both, is compatible with multiple devises & is stylish too. Highly recommended.

Rang up for warranty on Aldi Crane eBike. Call answered promptly by knowledgeable person who knew the bike. Sent out replacement part and received in 3 days. Great support, recommended.

Brilliant bike. Great features and performance. Great price.

Great service from the guys at Bicycles Online. If you’re in the market for a 24” bike this is a great balance of performance and cost.

The frame is well finished too.

Good swift service from bicycle online. The bike is awesome. This was the biggest online purchase I’ve ever made. A little nervous, however once delivered , assembled & shade down ride completed. I was happy as kid in candy shop!

The polygon zenith - easy to put together, an absolute joy to ride. I even had a guy sing out how he loved my bike as i rode past! Love it!

Very impressed with the whole process from ordering to delivery, very satisfied with my Polygon Heist 5.0 - 29er Hybrid Commuter Bike, I ride to and from work 4 times a week in a remote area and the bike is ideal for my environment. Bike looks great, feels great and handles great, many km's in front of me and when coming off night shift is an ideal wind down commute home.

Love my Polygon XStrada 7.0.
Great components and finish. The purchase was hassle free and delivery super fast within 2 days. I couldn’t be happier and will be more than happy to purchase my next bike through Bicycles online again.

The web site says it will deliver in 3 working days.... It's been over a week now.......very disappointed. If I had known it would have taken so long I would have gone in to a shop to by the same bike. No one answered emails or calls. Shocking service.

Great quality bike, i was very impressed with the finish on everything. I did have my doubts about the gears and the cable disc brakes. But wow this thing changes gears so well and once the pads bedded in i couldn't tell they were cable operated.
As long as the weather stays fine the cables shouldn't be an issue.
But the best thing about this tandem is it is easy to ride and just a great fun healthy way to spend time with someone special.
Just do it you will love it.

We are using our trailer daily. We have found happiness from this to date. The only problem is the flexible coupling keeps working its way loose on the rear rim hub that it's attached too!

Staff was very friendly, ready to help, and the advice was spot on. In one and half day, the bike was delivery.. to cut short no regret.

As a repeat buyer from Bicycles Online (BO) and Polygon (this is my 3rd bike) I have been extremely happy with the product overall but also the customer service and after sales care that I have received. My current bike – a 2017 T8 Colossus - has been a fantastic ride it has excellent agility and responsiveness on DH and Flow Trails and doesn’t suffer from pedal bob or slack handling on climbs and general XC. That being said, the bike did have a frame issue requiring rectification under warranty by Polygon. Throughout the warranty process, both Polygon and BO have provided excellent customer service, have been very helpful and understanding and have also provided a replacement item far in excess of their responsibility to do so (Replacement of my T8 frame with an N9 Spec one after it was identified that Polygon did not have my size in stock). Throughout the process, BO have maintained strong communication, have organised all postage services and conducted the complete equipment transfer. Thanks again for all your help Greg Miles, I appreciate your high standard of service.

Looking at my next road bike now.

Thanks again,

Purchased a few items in two separate transactions online over the Christmas holidays. Delivery was well packed and arrived in a couple of business days.

Good value bike for lady rider (new to the road) but a few issues found out of the box.

Positives
* Tiagra groupset runs smoothly, requiring little adjustment. Looks good too.
* Frame is stiff, strong. Brilliant paintjob.
* Carbon fork a nice touch.
* Rides well. No speed wobbles. No sounds.
* Sizing charts accurate.
* Schwalbe tyres roll well. No punctures after 600km.
* Quick delivery, well packaged and good back-up service.

Negatives
* Both wheels untrue out of the box (rear had buckle - BO offered to reimburse cost of repair).
* Excessive cable housing around bars and under bottom bracket a potential hazard (and messy).
* Wafer thin bar tape used.
* Bike relatively heavy (expected at this pricepoint).
* Should be options for headstem lengths.

Thanks to the BO team for allowing me to offer this feedback in the right spirit. Overall, a positive experience. Cheers!