BikesOnline.com.au

I purchased a Poc Crane MIPS helmet from Bikesonline. The browsing and purchase experience was easy, the price point very competitive and the delivery fast. I purchased this helmet as I believe it is one of the best options at this price point to ride an ebike. I would definitely recommend BikesOnline.

Warranty claims part of the business, lacks quick communication and drive to keep customers happy. Have been waiting 3 months for a replacement frame from Polygon; Bikesonline could not tell me when it would arrive. I contacted Polygon direct and they informed me of arrive into Australia. The shipping container arrived in Australia over a month… Read more

ago, and all I have been told is that when they finally get to the box that has my frame in it, it will be despatched. No, you are one of our highest priorities; we will find the box as quickly as humanly possible. Sent an email a couple of days ago; no response.

Had a problem , problem rectified – Had a little hicup in the condition of bike on arrival ,l wasn't happy with initial responce but to there credit they have rectified the problem ,bike is awsome and drlivery was fast ,despite the problem l am impressed by they way they have delt with the issue Show 2 replies

Bike arrived faulty, bikes online posted minimal parts and left me with the cost of bike mechanics and repairs.

On the 3rd of March 2026 I submitted a warranty claim for a broken frame on my Polygon Stratus S5. Up until that point, the bike had been performing fine and I was quite happy with the purchase. However, that was all very soon to change. On the 10th of March I was informed that the claim was accepted by the factory and that a replacement would be… Read more

sent.

Since then I have had to constantly follow up requesting feedback and status updates. After much back and forth, I was told the ETA on the frame was the 1st week in May and then on the 13th of May, was told that the frame was in a third party warehouse in Australia. After a lot more follow up emails and status requests, I was told on the 26th of May that the frame was in the Bikes Online warehouse and would be dispatched first thing the following day.

After a lot of further frustrating requests for updates, on the 17th of June I was informed that they couldn't locate and track the parts that arrived in that particular shipment and that a manual check was being performed. That was the last communication and as of the 25th of June, my request for further updates has been unanswered. I am left struggling to believe that over a month a bicycle frame could not be located in their own warehouse, or if indeed it ever existed.

I would have to say this is the worst experience I have had with any dealings with any retail shops or warranty claims and approaching 4 months since lodgement of claim I still have no visibility on any timelines of when or even if this will be resolved!

I would strongly recommend purchasing through a local bike shop who you can deal with in person for anyone looking to purchase anything of any value whatsoever.

For context I'm 74 and male. This is my second e-bike, I still have my first which is a Cube MTB and nearly 6 yrs old. The Tambora has now travelled near 500km mix of 80% road and is a delight to ride with it's agile frame geometry, grippy 40mm… Read more

Schwalbe G-One Allround tyres which provide a smooth ride with lots of feel. The Bosch SX electric engine is a huge improvement on my old gen 2 Bosch and provides smooth progressive acceleration and good traction on loose surfaces. I often find I've only used 30% of the main 400AH battery on 50 to 60km rides, hills use a little more which is much better than my older bike. I also have a Giant TCR road bike and the Tambora sits in between my two other bikes not better than either but a good all rounder. On the road the limitation is the effort to push it past the 25kmh assistance ( Aust limit) ( I get to about 35 kmh ) it appears the extra weight, tyres and my strength is the issue. On the gravel it handles very well the only limitation is lack of front suspension on harsh bumpy wash outs and pot holes. Dislikes are the handle bars which should be wider, seat adjustment bolt which is difficult to line up when the seat post is removed and front wheel Flip-Chip geometry plate that drops out when you remove the wheel to repair a puncture. The price for the specs is remarkable. Bikesonline where great with communication, delivery and after sales support. Looking forward to many more adventures on my Tamby.

I am 187cm tall with an 89cm inseam and when I put these measurements into the BikesOnline calculator the 'XL' Four Corners was recommended. However, most reviews I found said to "definitely get the 'L' instead because they are more customiseable and that the XL for them felt too big". I listened to the reviews and bought an 'L' and it felt… Read more ·  1

better than my previous bike but the bars felt a bit too low even when brought right to the top of the steerer and the seat post stuck out just a little too far so it looked like it was just a little too small. I rode it anyway on a 210km trip and the bike handled great (even if I couldn't shake the "small" feeling), with loaded up panniers front and rear and the steel frame definitely smoothed out the bumps in gravel roads. The gearing is just fine even if I don't think it is quite necessary to go quite so high. I have had a good experience using TRP Spyre brakes and they are a very cost effective, simple alternative to hydraulic though they do require adjustments as they wear. The greatest letdown were the tyres. They are paper thin and I had three flats in the first week of owning the bike, even with a puncture proof strip in the rear that I put in. I had started a return process just to see if they would take it, but as I had clearly ridden the bike, I knew I had voided the return policy but I was luckily able to sell it on easily, but they were very committed and proactive in contacting me to see if and how I would like to proceed, so, very impressed on that note. I then bought the 'XL' and it feels amazing. I think I may still be on the smaller side of the 'XL' but I am confident that with a slightly shorter stem and/or some smaller drop/reach handlebars, my bike will fit me like a glove. Overall, very pleased with my experience with BikesOnline and with the outcome of the sizing problem. Cheers and fun riding

Excellent customer service and prompt responses to all emails after some initial confusion regarding an incorrect part. We felt cared about as customers and my teenage son has now seen an example of what great customer service looks like. We are happy to order from here again.

I’ve recently bought a mountain bike, bicycle pump, and two full face helmets from bikes online and the service has been excellent. Shipping is fast. Customer service is excellent. I highly recommend bikes online.

Quick turn around time and love the fact that you receive updates on how things are tracking. You aren’t left in the dark which is all you can ask for when shopping online these days. Heaps of stock available and some items that few stores even have. Thanks!

Bike needed replacement parts. Bikes online don't carry replacements. They continuied to ignore me. I complained to fair trading. Eventually 8 weeks after my complaint I got a refund. Stay away from these assholes

Cracked stem on new bike, part took weeks to be sent out, then when it arrived it was for a different model. Son has not ridden his new bike yet! Terrible customer service!

I ordered bike tubes and tyre change tools. Waited 14 days without acknowledgement of postage before I contacted. Was advised they would follow up. 3 days later I received a message that due to a stocking error the tubes could not be sent and they would send only the tyre change tools. I requested to cancel the whole order. They came back days… Read more

later to advise that the tools had already been posted.

Ultimately credit to them in that I did get a full refund, albeit very late and after the tools made their way back to their warehouse. However the communication was a shocker and the professionalism of the staff was non-existent. Very disappointed.

Excelllent bike and perfect transaction. We purchased the Marin as a gift for our 13 yo son and he absolutely loves it. He said he notices more great aspects each time he rides. Great suspension and a smooth ride. Fast and easy delivery also.