579 reviews
AI reviews summary
Crooze is highly regarded for its competitive pricing and extensive range of mountain bike parts and apparel. The general sentiment is overwhelmingly positive, with most customers highlighting exceptional communication and a proactive customer service team that frequently resolves order issues or stock shortages. While the majority of orders arrive promptly, a segment of users experienced significant delays, particularly when items were sourced from suppliers.
Pros
- Competitive Pricing: Frequently cited as having the best prices in Australia, especially for top-tier brands like Fox, SRAM, and Garmin.
- Exceptional Communication: The team is praised for providing regular tracking updates and being highly responsive via text, phone, and email to resolve queries.
- Proactive Problem Solving: Customer service often goes above and beyond, such as upgrading shipping to express or substituting out-of-stock items with higher-value alternatives at no extra cost.
- Product Range and Accuracy: Users are satisfied with the availability of rare or hard-to-find parts and report that items consistently arrive as described and well-packaged.
Cons
- Inconsistent Dispatch Times: While many receive orders quickly, others reported delays of 1 to 4 weeks, sometimes due to items being listed as "in stock" when they were actually coming from a supplier.
- Courier Issues: Recurring complaints regarding third-party couriers (such as Aramex) resulting in slow deliveries or packages being left in inconvenient locations.
- Technical/Admin Errors: Occasional reports of promo codes not working or computer errors that required the customer to follow up to initiate dispatch.
- Shipping Costs: Minor complaints regarding unclear shipping fees at checkout or being charged multiple shipping fees for items that eventually arrived in a single parcel.
Verdict
Crooze is a reliable and highly recommended Australian retailer for cycling enthusiasts seeking value and expert support. While delivery is usually efficient, customers should confirm stock status for time-sensitive orders to avoid potential supplier-related delays.
Reviews with attachments
- +1
Spent a few hundred on ergon SMC saddles and parts, small mess around due to supplier issues and shortages a little delay. But was sorted asap. These ergon SMC gel / foam are the best saddles I’ve used. Looks great, feels so much better. I’m 100kg and 6’1 and ride hard so this seat has made such a big difference. Trails/tracks or paths /parks … Read more
Hands down some the best online customer support and follow up service I’ve had. Very professional, very helpful. 10/10 Craig / Matt
I’ve just come back and spent another few hundred on burgtec bars and stems. :)
Quality online MTB goods , parts , clothing, service, competitive pricing , enjoying our Royal Racing Jerseys and gloves , very good deals , have bought a Fox Shock at a very affordable price , recent purchase of Maxxis tyres ( in a casing configuration of model that has been hard to find online ) was supplier inventory stock so took a bit longer… Read more · 1
to receive but goods were delivered with good communications from staff ( Craig ) , Shopify and courier.
Hey what a great business. Tyres were delivered promptly and the customer service was above and beyond. I'm definitely buying more gear from here and if you're reading this then so should too. Go forth and conquer legends! Show reply
Quick delivery, great Service definitely will buy again from Vrooze Show reply
Very good quality and great customer service when you email the company for any queries you have Show reply
Arrived promptly and well packaged. Installation was a little tricky at first, but once fitted, they work really well and are definitely worth the effort. Great quality mudguards that do exactly what they’re meant to. Highly recommend Crooze for their fast service and reliable gear. Show reply
I ordered an Evoc bike stand and needed it urgently before I flew out for a race, Matt and the crew from Crooze made it happen. They really went above and beyond. I live regional so it was a challenge for them to get this to me so quick. They followed up the order and rang the supplier to make it happen. Thank you guys. Show reply
This bike was recommended to me by a friend who bought one for her nephew and the feedback was how good the quality was and how light the bike frame is- and she was spot on! So happy with the bike for our grandson! Show reply
Simply put I can’t praise the team at “Crooze “enough, the team at ‘Crooze’and Craig in particular truly went beyond and above for me in every aspect regarding my order,from start to finish I was left in no doubt as to the fact that I was in more than capable of hands ,will definitely be purchasing from’Crooze’in future. Show reply
Amazing Fox helmet and shorts, at great prices from Crooze. They were bought for my son’s birthday and he was really happy and impressed with them. Show reply
Excellent products, price and speedy delivery. Updating some elements on a pre-loved Cruzee and was a very smooth experience Show reply
It was a challenge to find a seat post to fit my early 2000s Gary Fisher Tassajara MTB but Crooze had a 29.2mm one by X-Tech that fit perfectly. Good price, prompt shipping and good communication. Show reply
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I recently purchased a Shogun eTrail Breaker 3 from Crooze Cycles and couldn't be happier with the experience. Living in Broome, I was concerned about the logistics, but the team made it seamless to arrange delivery up here. The bike arrived much faster than expected, and the service throughout the process was top-notch. I’ve already had it out… Read more · 1
on Cable Beach, and the 100Nm motor handled the sand perfectly. It’s a beast of a machine and exactly what I needed for the Kimberley terrain. If you're looking for a serious e-bike and great customer support, I highly recommend these guys
Good shipping but there was a big scratch on my handle bar
ODI plate was out of stock when i ordered it, But after the restock it got delivered within 2 days! Show reply
Latest follow-ups
Crooze were perfect, great products and were super helpful when we made a mistake on our order Show reply
Follow-up · I made a mistake and ordered the wrong size. I got onto Crooze quickly and they cancelled the order, because I ordered the correct size separately and the money was transferred within days. I ordered the clip in mountain biking shoes and my son loves them.
Had the product I was looking for at a competitive price - a space saving bike stand for the garage. Delivery was fast and communication was clear. Thanks! Show reply
Follow-up · The stand feels surprisingly sturdy and was really easy to assemble. The cleverly designed supporting arms mean it fits most bikes - just swivel the arms to suit bike size. We use it for road bikes, hybrid commuter bike, and even a steel cruiser bike (about 16 kg). Should suit most bikes apart from heavy ones like e-bikes.
It took 11 days to get here. One of the blister packs was broken and one of the brake pads had come out and was floating around in the box. Otherwise, it was good pricing and packaged perfectly.
Follow-up · No damage, brake pads fitted perfectly and working well
Positive reviews
Clear communication when there was a delay, then really quick delivery when my ordered items became available. Cannot fault the service I received from Crooze.⭐️⭐️⭐️⭐️⭐️
I purchased the Kids ride shotgun pro. Super stoked with the item. The kid loves it. The delivery was quick, great price and customer service. Will definitely be shopping there in the future. Show reply
Great company to deal with! I had a query re my order so I called them..... and let a message. Within minutes id recurved a call back with the answer to my inquiry .... to service great prices. Thanks
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Negative reviews
Based on my experience (what I consider very slow order fulfilment or delivery times), the question needs to be asked as to whether Crooze keeps products in an Australian warehouse or whether the products are delivered from overseas. I placed an order for a pair of FOX DEFEND PRO FIRE GLOVES on 29th May. Those gloves didn’t get delivered to me… Read more
until 16th June. In this day and age of just-in-time stock processing, that’s disgraceful. I’m not prepared to wait 17 days for any order to show up. Get with the 21st Century Crooze. If products are not shipped from Australia, then information mentioning that needs to be provided on the website when customers place orders (so the customer can choose to proceed or not).
Ordered the axle around six weeks ago and saw no movement or updates during that time. I ended up having to call and ask what was happening with the order. After speaking to someone, it finally seemed to progress, and I received it about a week later. Based on this experience, I probably wouldn’t order from them again.
Ordered this item because it was listed as in stock. And shipping was 3 days. But clearly wasn’t!! Actually took 4 weeks to finally arrive. I will not do business again. Only put one star because there was no lower option!!!
Thanks for your feedback. We’re really sorry this order… Read more
Recent reviews
Ordered a Magene power meter which was over $60 less than elsewhere here in Australia. The company, Crooze kept in touch every step of the way and the parcel arrived in only 3 working days. I will be making Crooze a favourite for future cycling related purchases!
Normal delivery time to my location I’m remote excellent product schwalbe tyres Helped with sorting mistake I made in original order very well And gave good advice re selection
I purchased some Giro Strade Dure Supergel gloves. The price was very good and when I queries the delivery time, not only did they respond within minutes they were accurate with their estimate. I couldn't be happier with the gloves and Crooze's excellent service!
I ordered a DT Swiss ER 1400 front wheel from Crooze after seeing their great prices and they are an Aus company. The experience was perfect. Great communication, able to track the package rapidly after order and it arrived in perfect condition ahead of schedule.
Order 2x Continental GP 5000 for my road bike. Pricing was competitive with free delivery Ordering, invoicing and delivery was an easy process. Product arrived well packed, on time & emails with delivery tracking was sent at regular intervals. Will be buying from Crooze again.
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Thanks for your feedback. We’re really sorry your order… Read more