Bosch

I purchased the Bosch Series 8 9KG washing machine (WGG24401AU) in July 2025, expecting reliability given the brand and price point. Unfortunately, less than a year later, the machine started leaking water underneath. An authorised technician inspected the unit and advised that the inner tub is “punctured.” Despite the appliance being well within… Read more

the 2-year manufacturer warranty, the issue was immediately classified as “foreign object damage” and therefore not covered.

What’s frustrating is that no clear evidence has been provided to support this conclusion. The technician took photos and videos during the inspection, but these were not shared when requested. It feels unfair that such a major failure can be attributed to misuse without transparent justification.

We are very careful with how we use our appliances, especially one at this price point. A critical component like the tub failing within 8–9 months raises serious concerns about durability and quality.

To make matters worse, we were charged around $360 just for the inspection, and then quoted over $1,200 for repairs on a relatively new machine.

Overall, this has been a very disappointing experience. I expected much better product quality and customer support from Bosch, especially for a premium appliance.

Wish I could give 0 star! My oven literally exploded..glass everywhere. This happened on Sunday. Every day from Monday to Friday I have been on hold with Bosch for over an hour and PROMISED a manager the next morning. Not one call. I have these guarantees in email and recorded calls. I have sent nearly 10 emails following up and no response to any. I have now lodged with Fair Trading. So disappointing after such an incident.

My German made expensive Bosch washing machine stopped working after 6 months. So, expecting good service, I called to arrange a technician to attend and fix it. Apparently, the issue is a common one, so wouldn't you think Australia Bosch would keep the part on hand? Nope. It had to be ordered from Germany (hopefully they have the foresight to… Read more

order more than one) and I had to wait until the part arrived in Australia to book my technician. So, I have waited 11 days for the part and it arrived yesterday. I ring today to book my appointment expecting to be prioritised because of the time I've already waited and been pushed to the back, but have to wait another 14 days for them to arrive - so pushed to the back again! And, not a morning or afternoon timeslot given - no, no. I have to stay home from 7am until 5.30pm, with a 30 minute warning they're on their way. If I'd been able to make my appointment while waiting for the part, I'd have had this thing fixed by now. My last Taiwan made Bosch lasted 17 years and not one problem. Since then, things have clearly taken a turn. Never again will I buy a Bosch. Not only are their washing machines terrible now - their service process is woeful.

7 months out of warranty. E31 error. Technician asked for proof of purchase. Was a leak so extra seal added. Did the fix for free (maybe under warranty). Looks like they knew about this problem. Was quick to book and confirmed by email but did… Read more

not get scheduling SMS or 30 min to arrive phone call. But he turned up, was very pleasant and polite and fixed it quickly and for free.

I emailed Bosch about a brush strip coming off the vacuum head and asked about coverage under warranty. The vacuum was already registered in their system. I was told I had to call Bosch. I called Bosch and was then told I had to email additional… Read more

information to enable a replacement. Why could this have not been communicated in the reply email? Also what is the point of registering an appliance and then having to provide all the information again? I then sent all the required information and was told I could purchase a replacement via the Bosch online store. I replied to say this should be covered under warranty and that I was told to send the additional information to organise a replacement. I had to follow up again as I received no response to this. I have now been asked to call Bosch again, despite providing photos, proof of purchase all and all requested information. Very unimpressed with the runaround, and would not purchase a Bosch product again based on this customer service experience.

Products are ok, their customer service and after sales service is atrocious. I paid to have my washer/dryer serviced out of warranty. No issue paying, it was out of warranty. Tech said it was fixed, I tried to use it and it's still not working. … Read more

Bosch won't send someone back unless I provide proof of purchase for the washer/dryer itself. How does that make sense? I don't want the machine refunded, I want the service done properly or refunded.

They now just don't respond to my correspondence.

Will never buy Bosch again myself or recommend them for my clients.

I wanted our Bosch washing machine and Bosch dishwasher serviced. Kieron checked them both thoroughly and answered questions I had abt them both. He was punctual, friendly and informative .I would definitely use Appliance Fix again

Bosch Series 6 Dishwasher. What a surprise, it cleans perfect even on the short 60 min wash. Dried on coffee, hot chocolate all sorts of dried on food no problem. I only brush the plates with the dish brush and in they go. It takes 3 days to fill it all up and not problem, everything is sparkle clean. Show details

I requested a in home service. The gentleman phoned me and asked that I explain what the problem was. He then took some time and talked me thru the issue. I was trying to reset the machine and was pressing the right hand button instead of the left hand button. The gentleman kindly and gently led me thru and now I do not need a Service Call. He… Read more

need not have tried trouble shooting over the phone and simply turned up, fixed the problem and charged me the call out fee. Unfortunately I didn't catch the Serviceman's name however thank you very much for your helpfulness and honesty. Lizzie

Requested warranty service from their website; they make you provide all the product info so it makes you believe they will tell you if your device is not under warranty. But they don't tell you. You can only find some generic info in their hidden terms and conditions..

I booked a repair for my Bosch stove through Bosch. The repairman came and spent 10 minutes. He did not use any diagnostic device, nor did he take the problem part out. He didn't have the part, although I told Bosch the problem was with the display. I spent at least 30 minutes on the phone explaining what was wrong, and also sent a video of the… Read more

problem to Bosch on my initial call. The repairman knew nothing. He then proceeded to charge me $200. That is absolutely highway robbery! When he comes back, he will again charge me $200! The part is only about $225. Bosch eventually agreed to waive any additional fees, including the part. Happy with the outcome, but I shouldn't have to fight for a fair price.

I am not sure this company knows what they are saying. 4 month old cooktop and its faulty in one area and told three different methods of trying to find the ER for warranty and before it can be serviced. No wonder they have bad reviews.

Dishwasher was faulty when unpacked - worked but smelt like burning rubber and all dishes can out stinking of it. Called Bosch Customer Service and was assured it was a fault, they were very sorry and it would be repaired or replaced. They said the service operator would call within 48 hours. That was the first lie. Cue what is now weeks calling… Read more

customer service being told it will be ‘escalated’ and someone will call that day. Of course they never do. Absolutely the most disgusting lack of care by a company I’ve ever experienced. I will never buy another of their products and I would recommend others avoid them like the plague.

Products have been good in the past, but Customer Service is extremely poor. For what used to be a slightly up-market brand, their customer service people were rude and condescending. I bought a built-in Microwave and Series 6 oven, that are always displayed paired together. Yet their instructions specifically state that the MWO should not be… Read more

installed directly above an oven. No mounting-kits are available, so it's actually impossible to install as displayed, and requests for guidance were met with derision.

Ended up having to pay a cabinet maker for a custom carcass in which to install.

Both the oven, and especially the Microwave are undersize, and their fascias don't even cover a 600mm space. This could be overcome with a simple frame, but again nothing is available, and no assistance is available.

In short, don't buy these products as a replacement, or if you expect to install them into a standard 600mm cabinet

No problem with the 3 Bosch appliances I have as far as longevity or even performance - but as an engineer, embarrassed to think my industry could design so poorly. I swear no usability testing has been done. Induction Cooktop - lift a lid to check cooking, drops of water fall on cooktop, beeps, flashes, stops cooking unit until cleaned up. Large… Read more

frypan on large element can so easily turn hit the boost button and burn the crap out things.

$4.5k Steam oven - never struggled with an oven ever. It's not on when I think it is, it's on when I think it's off, "Empty water tank" constantly when I'm just about to steam, need door shut to grill so can't smell when things are ready. If 15 mins left on timer and you think that's too much, drop it to 10, but no, you have to step down from 30 minutes again. Can't use probe to simply show temperature, you have to set a target temperature for it to stop cooking at.

Dishwasher - If you *instantly* realise after pressing start you are on the wrong cycle, that requires waiting about 3 minutes for the damn thing to reset.

Cooktop and Oven I feel like smashing and taking the loss.

My wife bought this recently. We are completely unable to remove the inner dustbin from the vacuum cleaner even though the video shows it as easy. I got on to Bosch recently. They asked for a video. There can't be a video of what you can't do which is what I said in the first place. I can't say I'm impressed by the response. I can't recommend this… Read more

product. I think our next step will be to take it back to the store.

An extension to my previous review. A woman at the Good Guys shop showed me how to remove the inner dustbin. It was not obvious from the video. Now, second problem. I wanted to get a spare battery. I found the Bosch website atrocious. I couldn't work out what number they wanted to check compatibility. The battery has some numbers and the device has some numbers. Every number I put in resulted in incompatible. After a while I gave up. Poor design for the website.

Bosch series 8 steam oven Ours is 6 years old had the board replaced after one year then again replaced after 2 years, Had to speak to Bosch as out of warranty, which they agreed to replaced . Now the board requires replacing again. Bosch site just contacted repairer and we will have to pay over $1000. Not good enough! I have used this oven… Read more

sporadically as I have a Bosch convention oven as well, which I use alot. I as a consumer would expect to get more than 6 years use from a oven . Under the consumer guarantees, the consumer therefore has a statutory right to a remedy on the basis that the oven is not of acceptable quality. Obviously, this oven is inferior to comparable ovens on market. DONT BUY THIS OVEN Consumer laws state "You have the right to a repair, replacement or full refund if your goods are faulty, unsafe, do not work, or are very different from the description or sample. You have the right to the problem being fixed, a cancellation and partial or full refund, or compensation, if the services you received are not right. You still have these rights, even if the goods or services come with a warranty against defects. This is often called a voluntary, manufacturer or extended warranty".

I bought a Bosch BGL3PWERAU vacuum and emailed them with regard to a warranty issue within the 2-year warranty period. While my email was acknowledged there was no further follow up by them as was promised. It seems like I now have to escalate this through Fair Trading. If you're considering a Bosch product, all I can say is buyer beware. Show details

Had a Serie 6 washer-dryer for 8 years, which isn't bad, but fairly light use (just two of us, not a family). The controller died (as per error message) so we called Bosch service repair. 6 visits over 2 months, multiple attempts to replace and reprogram the controller board (which seemed to be working, just the selector switch was screwed up);… Read more

he eventually gave up and said he couldn't fix it. We won't buy Bosch again. Not because they aren't good, but if the technicians can't fix them when they do break we'll buy a brand that can be fixed.

Edited to add: After writing a letter to Bosch complaints department asking for a replacement, we received a response almost immediately. They confirmed they would replace the dishwasher and within a week we had received our replacement. If you are having any issues with their customer service I recommend emailing their complaints department.… Read more

——————————————————————— We purchased the Bosch Series 6 Freestanding Dishwasher (SMS6HCI01A) brand new in November 2024 from Harvey Norman NZ. In May 2025 — less than SIX months later — it began leaking intermittently, with significant water pooling around the front left foot and spreading across the kitchen floor. This poses a real risk to our flooring and cabinetry.

Despite multiple technician visits under warranty, the issue remains unresolved. The technician himself has been professional and courteous, but Bosch continues to send him out even though he can’t take any further action unless the leak happens during his visit. I was also asked to “watch” the dishwasher to try to identify the source of the leak myself — which is simply not practical or reasonable for a customer to do, especially when the problem is so unpredictable.

We’ve now stopped using the appliance altogether. It’s not fit for purpose — and for a $2000 dishwasher that’s pretty much brand new and still well within its warranty period, the lack of resolution and support has been incredibly disappointing.

We genuinely expected more from Bosch’s aftercare. If you’re considering this model or any Bosch appliance, be aware that if something goes wrong — even within the first few months — you may be left managing the issue on your own, with little progress or urgency from the brand. We’ve contacted Bosch again and hope they will finally resolve this properly under the warranty we hold.

Our 6 month old machine had major issues, under warranty I contacted Bosch. Bosch contacted their 3rd Party partner Sydney Appliance Centre, who attended 7 days later. The Tech did turn the machine on, open the back made some adjustments, told us it was okay at left. It wasn’t okay, in fact no different to when he arrived. We called the service… Read more

centre, who informed us he had ordered parts, some would arrive shortly. On his second visit, we aren’t sure what he did, still hadn’t tested the machine, again opened the back closed it up and said it was good… no, no working washing machine. On his 3rd visit, they told us he replaced the spin and drain parts - we didn’t see that but on his departure, even though he said it was working (still hadn’t tested) - it is exactly the same, if not, worse than the beginning. I contacted Bosch, who referred me back to the service people. They informed me it needed a new motor and one would arrive 30 June - almost a month from my first call and a month without a washing machine, a month PAYING to do my laundry at a laundromat. After the part arrived and the technician had ‘installed’ it, we asked him to test the machine. He seemed shocked at what it was doing and immediately said we can’t fix that! Throughout I had been contacting Bosch for support, they have terrible customer service. Since they received the technicians reports they are assessing us for a replacement - I’ve checked with NSW Fair Trading, they have to do better. Pathetic customer service, the result is this morning I get an email from Bosch to contact yet another 3rd Party to hopefully resolve this with perhaps a replacement or store credit. We paid good hard earned cash on a device that Bosch had advertised as excellent, that broke down within 6 months, left us without a machine for 36 days and now, rather take this matter to its conclusion they handed us over to a 3rd Party - the store that sold us the device. On the 9th, we got an email from Bosch telling us they had sent a letter to the store to replace, store credit or refund. Yesterday, 10th, speaking to the shop, no letter. Call Bosch they said, no one available to talk to. Sent an email, 55 minutes ago spoke to the shop, they just received the letter. I’m confused, you said you’d replace the machine, when I called the shop they said I would need to pay money in addition to the credit to get another Bosch. Why? I feel misinformed and duped into getting a different branded, cheaper machine. I have contacted NSW Fair Trading.

Bosch Hydropower 16, after being 6 months old all problems have been solved by the wonderful after sales service supplied. Faultless customer service, problem resolved in a professional manner.

I had a horrible, unbelievably unprofessional service experience with the Bosch Home Appliaces Repair service team. Booked a repair/service appointment via the website for my Bosch oven. 1 day before scheduled service they contacted me to say the service has been cancelled as the technician will not be available. So I had to call them back and… Read more

organise a rescheduling of the service visit. On the new date which was 1 week later, the technician called me 1 hour after the 3 hour period that was advised for the scheduled visit (so running late, but that is not the worst part). He informed me that he is in front of my building but can not find a parking spot and for this reason he is cancelling the appointment and leaving.

If you buy a bosch applicance you a total fool. why? 10 years ago I upgraded my kitchen wilth all Bosch applicances, wow looked great.Just out of warranty the computer blew uo on the induction hot plates which were repaied by a Bosh service man free… Read more

of charge. Now the fun starts we were in dishwasher number 2 as first has fault not worth repairing. Double oven is rusting to bits cannot remove oven globe as the fitting as spins around and glass corroded on. The stainless steel front on of double oven rusting looks terrible. Bosch is just kicking the can down the road and I am tired of getting them to come and have a look. Been a retired Electrician I can tell you it is rubbish applicances. while cooking food burns in cetain stops so need to constantly turn around expecially with cooking cakes. I had installed Bosch in another house years ago and they wer not great but thought to give it another chance but I was a total fool. When buying applicances buy the cheapest that look good and after 10 years you will probably be replacing them. As for Bosch the great German engineers it is all fake stick to Japanes or Chinese applicances.

The worse customer service I’ve ever dealt with. 5+ weeks to get any response on a warranty claim and I’m no better off. Worse vacuum I’ve ever used. Absolute garbage. Snapped head of vacuum twice in 4 months from being cheaply made. Customer service didn’t want to help me so pretended I swore at them so they could terminate the call. I won’t be buying a Bosch product ever again! Show details

Can I give them 0 star. One is too much. Worst experience ever. Bought a brand new dishwasing machine for 3 months. Hit the door which was open slightly, then the door didn't closed anymore!!!!!!!!!. Not friendly customer service assigned someone to come and charge us for about $200 to let us know that warranty doesn't cover this issue. So when… Read more

you hit a supposedly sturdy machine door, should it be soooo flimsy that it bends?!?!?!?!?!?! Unfortunately I didn't check the reviews before hand and just was so sure about the company name that just went for it. This is really crazy.

I recently had a Bosch Service person come out to my property to repair a dishwasher that has been misbehaving with a E24 error code. Long story short, the technician fix the unit by replacing the heat pump and warned me that I may get errors in the coming weeks / months as the retro fit may not fit perfectly so please call them out again to fix… Read more

it if there is a problem.

Well 2 months later I'm getting E15 as a result of the leak now happening on the retro fit. I called Bosch to get the tech to come out and regardless of me informing all this, that the tech said this may happen and just call them back, they want to charge me a service fee again to fix the problem they created.

I'm seeking to now take this higher as I feel this is unacceptable but can not find where to go.

I went to bosch as I thought they would be professional, Its incredibly disappointing that they are now wanting to charge me for a fix that did not work again, thus a warning to others in getting repairs done by Bosch.

For third time. No response from Bosch. We renovated our kitchen and laundry with these products. Every one of them failed. Washing machine / a thousand dollars later leaked water everywhere. The oven door broke iinto a thousand pieces when it wasn’t even on. The dishwasher ( as the repair guy said was ‘crap’ snd plastic it’s all gone to to the tip now.) go to hell Bosch the most useless service.