Bosch

Case 4241455079-LR I have dealt with Bosch directly over a warranty issue for our dishwasher SMS6HC102A F/S Stainless Steel. Despite being 9 months out of warranty Bosch couldn't have been more helpful. Their response and customer service was exceptional. I have been very pleased with the performance of this model dishwasher. I have been… Read more

a loyal Bosch customer for many years and this transaction confirms that I will continue to buy Bosch appliances in the future.

I have been in my new home for almost a year and have not been able to use my Bosch oven ONCE. Not because it’s faulty but because it is impossible to even to know or find out how to turn it on. What sort of organisation creates an oven which is near impossible to know how to operate. I have lived in several homes and have always managed to… Read more

operate the various ovens and different brands without any problem at all. However, this Bosch oven is near impossible to work out, even where the on/ off switch is. Why make a product which is so very difficult to operate.??? Your organisations clearly does not want to grow in it’s business, because I’m never buying any Bosch product again, and will trade this oven for one which is clearly easy to switch on and off. Your design team need to be replaced if this is what they dream up in order to sell your products. This is a NUMBER ONE FAIL. FURTHER, IT MAKES THIS CONSUMER STAY CLEAR OF ANY OTHER PRODUCTS MADE BY BOSCH.

Stay away from only bosch-home purchases. They sell products, collect payment and don't ever comeback to you. They create mixing messages to gain time in the middle of their mess, never send you a shipping tracking or give a date for shipping. Honestly I think they sell products without even have them and acting in bad faith. Bosch carries a huge… Read more

brand recognition, but fails to delivery, communication, technology and processes with only purchases. Prefer to buy somewhere else, because they get your payment and don't even communicate with the reason why the delay over a month happens. Horrible experience, never buying again.

If you buy a bosch appliance you a total fool. why? 10 years ago I upgraded my kitchen with all Bosch appliances, wow looked great. Just out of… Read more

warranty the computer blew up on the induction hot plates which were repaired by a Bosh service man free of charge. Now the fun starts we were in dishwasher number 2 as first has fault not worth repairing. Double oven is rusting to bits cannot remove oven globe as the fitting as spins around and glass corroded on. The stainless steel front on of double oven rusting looks terrible. Bosch is just kicking the can down the road and I am tired of getting them to come and have a look. Been a retired Electrician I can tell you it is rubbish appliances. while cooking food burns in certain stops so need to constantly turn around especially with cooking cakes. I had installed Bosch in another house years ago and they were not great but thought to give it another chance but I was a total fool. When buying appliances buy the cheapest that look good and after 10 years you will probably be replacing them. As for Bosch the great German engineers it is all fake stick to Japanese or Chinese appliances.

June 3, 2026 out of the box Bosch 800 series dishwasher, piece of junk. Dead power panel. Screwed up computer power off reset every time for a test run that never runs. In an age of of hyper technology a low tech dishwasher from 1985 still out performs Bosch. Sad, a huge inconvenience and a BIG waste of time for people that have a life to live. Show details

For third time. No response from Bosch. We renovated our kitchen and laundry with these products. Every one of them failed. Washing machine / a thousand dollars later leaked water everywhere. The oven door broke iinto a thousand pieces when it… Read more

wasn’t even on. The dishwasher ( as the repair guy said was ‘trash’ snd plastic it’s all gone to to the tip now.) go to hell Bosch the most useless service.

After a rocky start mainly me not wanting to spend extra monies on requested information and after a short wait Bosch came to the party and resolved my issues…all’s well that ends well…

I wanted our Bosch washing machine and Bosch dishwasher serviced. Kieron checked them both thoroughly and answered questions I had abt them both. He was punctual, friendly and informative .I would definitely use Appliance Fix again

7 months out of warranty. E31 error. Technician asked for proof of purchase. Was a leak so extra seal added. Did the fix for free (maybe under warranty). Looks like they knew about this problem. Was quick to book and confirmed by email but did… Read more

not get scheduling SMS or 30 min to arrive phone call. But he turned up, was very pleasant and polite and fixed it quickly and for free.

Placed an order for a Stick vacuum unlimited 7 at end of May. Have been in contact for a month now re: non delivery and then getting a refund as goods weren’t received. The customer service representatives whilst polite and friendly are not helpful and their story changes with each phone call made. Issue with delivery address, then missing… Read more

parcel and finally me asking for a refund. Last week they said refund was processed and would be received in 2-3 days and when I followed up this week it was up to 28 days for refund. I love my Bosch appliances, have a washing machine, dishwasher and oven but have purchased all of these in store.

Would definitely not recommend online purchase through Bosch Online.

The products itself are quite good. The support is horrendous. We bought a heat pump dryer, and had them deliver and install…. it wasn’t draining properly so we called for support, they said they will send out a third party to look, but if it’s not a manufacturer default we have to pay the call out and service fee!!! This is a brand new product, which they installed, no I am on the hook for their installation process. Insane.

I bought a Bosch upright duel fuel cooker on line during Covid 2020 and had endless problems with the ignitation and the oven after just 2 years when I called Bosch thet said mybwareinrt was out and I had to pay for aomeone to come out to assess the issue then pay again to fix the issue plus parts. I let it go but inquired about my problem,… Read more

According to the Austealian Consumer Regulatuon a high cost product like that should last for at least 10 years, when I took the matter back to Bosch they reluctantly said they would send a texh put but if he says its my fault I would have to pay for his somethig like 300 for just his visit thrn pay to fix it. And of course I know what their tech would say for them to get out of liability. I declined thinking I could just add tobthat money and get a new cooker. Which is what I did. For Bosch a huge thumbs down.

My one week short of 3 month old Bosch Series 8 heat pump dryer stopped working after it blew a fuse. When restarted it blew the safety switch. I rang requesting a service call and one was booked for next Thursday but later that day the service call was cancelled as they said there weren't any spare parts. I rang to ask how they knew which part… Read more

as no-one had looked at the dryer but was told they know exactly which part it is, there aren't any in the country and they have to be ordered from Germany, and no-one can give me an expected date. I'm disappointed with Bosch because if they know what the problem is they must be aware of the problem and have used all of their spare parts, in which case why didn't they issue a recall? In my previous dealings with Bosch I have found them very accommodating but this time no-one seems to care that I have a dryer 3 months old that I can't use, and I don't know when I'll be a able to use it again. I'm not at all happy and I did expect more from Bosch.

Twenty days after my dryer stopped working a technician arrived to fix it. I heard the dryer running and asked how he managed to get it to work, he said he used a different power point because he felt my power point was the problem. I couldn't see why that would be because the washing machine is in the same power point and it's working, but he plugged the dryer in and it immediately blew a fuse. It's the power point he said and was gone. When my husband arrived home I told him it was the power point and we needed an electrician but he said it didn't sound right so waited for this morning and used a different power point and the dryer worked. He told me to wait and sure enough after 15 minutes the fuse blew, so it is the dryer and not the power point. Twenty one days now since the dryer first failed and I have had enough. I rang Bosch and told them I'm not about to wait another 10 or more days for a technician, I do0n't want this dryer and they can have it back. I'm waiting to hear a response from Bosch.

Bought a Bosch Series 6 dishwasher and had a question about whether there's a laminate sticker on the door as I couldn't find the edge of the sticker but "Please Remove" was printed on the door. Called up customer service and the technical department woman who answered was so rude and unhelpful. I have no idea why she was so angry, even berated me… Read more

for wanting to remove a sticker "Who asked you to remove this sticker?" At one point she just stopped responding even though she was still on the line, and when I asked her to transfer me to someone else, she just muttered things in another language before transferring me. Honestly I am amazed by how immature this person was. The sales department was a lot more helpful and polite even though this was probably the technical department's job.

Our first Bosch 800 dishwasher packed up just after warranty period. Silly us replaced it with another which now has ongoing water issues. Now our Bosch Series 2 electric oven has 'died', thankfully just inside warranty. BUT now an absolute nightmare trying to contact customer support. Website totally unhelpful and two long frustrating phone… Read more

calls with people trying to do their job but with poor knowledge of English - why is there not a chat-box option in this day and age?!!!

Purchased a bosch clothes washer and dryer in July 2025. Good if you have a small laundry as dryer stacks on top of washer. Both are working fine but the washer started leaking. I called Bosch who were going to come out to service but due to the policy of the dryer being stacked on top of the washer which needs to be removed they don't do that… Read more

cause of OH&S issues so they will pass the job onto a preferred repairer being EPL Appliance Repairers.

EPL came out on 17 March 2026 and said there's a cracked part (detergent dispenser) which they need to order and takes 3-5 days.

I didn't hear back from EPL so I messaged them on 23 March 2026. Jaison from EPL wrote back stating "2 parts have been ordered but I'm afraid Bosch hasn't given us an ETA .... we will follow them up today".

I followed up again by sms to Jaison on 25 March 2026 but didn't hear back so called EPL on this same day and spoke to Diana and explained the situation in detail but she transferred me to Jaison where the call cut off.

I was quite mad at this stage and tried several times to call back EPL but the phone dial didn't ring through.

Therefore, as you can see the post warranty service for Bosch is not the best. I decided to directly call Bosch on 30 April 2026 on 1300369744 and spoke to Jannah who was very very helpful and understanding of my situation.

It's been a month and a half since EPL came out and I have to continuously chase this job up. EPL then puts the blame on Bosch for not giving them an ETA for the part.

Jannah said leave it to her and she will call me back with the update. It's ironic after I ended the call with Jannah she called back in 15 mins to state its been all sorted by EPL they will come out to do the job asap.

On the same day 30 April 2026, EPL called at 8.30pm at night but I missed the call. They then called again in 10mins time and we spoke. They really wanted to come out and get the job done asap so an appt was booked for the next day 1 May 2026 for Sam to do the job.

On 1 May 2026 Sam came out to do the job but surprising he asked me to help him carry the dryer off the washer. I thought this was the sole reason why Bosch didn't do the job themselves for OH&S ratings for their staff. Well Bosch what about my OH&S you know how heavy the dryer is? I was also asked by Sam to help him carry the dryer back on top of the washer. I hate to say this but I will as I have Sam a chance to redeem himself but when he had finished and asked me to help carry the dryer I said the absorbtion mat under the washing machine is not straight. The right corner was sticking out by 5-7cms and the machine had been moved out too far so the dryer door couldn't open. I said i will help but shouldn't you leave the premises ie Bosch setup the way you found it. Sam said he would but can't lift by himself and Bosch doesn't pay them to do it. I told Sam that's not what Bosch told me. Anyway, sorry for the long review but be careful of the Bosch washing and drying machines BUT be wary of the post warranty service its not good.

I purchased the Bosch Series 8 9KG washing machine (WGG24401AU) in July 2025, expecting reliability given the brand and price point. Unfortunately, less than a year later, the machine started leaking water underneath. An authorised technician… Read more

inspected the unit and advised that the inner tub is “punctured.” Despite the appliance being well within the 2-year manufacturer warranty, the issue was immediately classified as “foreign object damage” and therefore not covered.

What’s frustrating is that no clear evidence has been provided to support this conclusion. The technician took photos and videos during the inspection, but these were not shared when requested. It feels unfair that such a major failure can be attributed to misuse without transparent justification.

We are very careful with how we use our appliances, especially one at this price point. A critical component like the tub failing within 8–9 months raises serious concerns about durability and quality.

To make matters worse, we were charged around $360 just for the inspection, and then quoted over $1,200 for repairs on a relatively new machine.

Overall, this has been a very disappointing experience. I expected much better product quality and customer support from Bosch, especially for a premium appliance.

Wish I could give 0 star! My oven literally exploded..glass everywhere. This happened on Sunday. Every day from Monday to Friday I have been on hold with Bosch for over an hour and PROMISED a manager the next morning. Not one call. I have these guarantees in email and recorded calls. I have sent nearly 10 emails following up and no response to any. I have now lodged with Fair Trading. So disappointing after such an incident.

My German made expensive Bosch washing machine stopped working after 6 months. So, expecting good service, I called to arrange a technician to attend and fix it. Apparently, the issue is a common one, so wouldn't you think Australia Bosch would keep the part on hand? Nope. It had to be ordered from Germany (hopefully they have the foresight to… Read more

order more than one) and I had to wait until the part arrived in Australia to book my technician. So, I have waited 11 days for the part and it arrived yesterday. I ring today to book my appointment expecting to be prioritised because of the time I've already waited and been pushed to the back, but have to wait another 14 days for them to arrive - so pushed to the back again! And, not a morning or afternoon timeslot given - no, no. I have to stay home from 7am until 5.30pm, with a 30 minute warning they're on their way. If I'd been able to make my appointment while waiting for the part, I'd have had this thing fixed by now. My last Taiwan made Bosch lasted 17 years and not one problem. Since then, things have clearly taken a turn. Never again will I buy a Bosch. Not only are their washing machines terrible now - their service process is woeful.

I booked a repair for my Bosch stove through Bosch. The repairman came and spent 10 minutes. He did not use any diagnostic device, nor did he take the problem part out. He didn't have the part, although I told Bosch the problem was with the display. I spent at least 30 minutes on the phone explaining what was wrong, and also sent a video of the… Read more

problem to Bosch on my initial call. The repairman knew nothing. He then proceeded to charge me $200. That is absolutely highway robbery! When he comes back, he will again charge me $200! The part is only about $225. Bosch eventually agreed to waive any additional fees, including the part. Happy with the outcome, but I shouldn't have to fight for a fair price.

Bosch Series 6 Dishwasher. What a surprise, it cleans perfect even on the short 60 min wash. Dried on coffee, hot chocolate all sorts of dried on food no problem. I only brush the plates with the dish brush and in they go. It takes 3 days to fill it all up and not problem, everything is sparkle clean. Show details

Dishwasher was faulty when unpacked - worked but smelt like burning rubber and all dishes can out stinking of it. Called Bosch Customer Service and was assured it was a fault, they were very sorry and it would be repaired or replaced. They said the service operator would call within 48 hours. That was the first lie. Cue what is now weeks calling… Read more

customer service being told it will be ‘escalated’ and someone will call that day. Of course they never do. Absolutely the most disgusting lack of care by a company I’ve ever experienced. I will never buy another of their products and I would recommend others avoid them like the plague.

I emailed Bosch about a brush strip coming off the vacuum head and asked about coverage under warranty. The vacuum was already registered in their system. I was told I had to call Bosch. I called Bosch and was then told I had to email additional… Read more

information to enable a replacement. Why could this have not been communicated in the reply email? Also what is the point of registering an appliance and then having to provide all the information again? I then sent all the required information and was told I could purchase a replacement via the Bosch online store. I replied to say this should be covered under warranty and that I was told to send the additional information to organise a replacement. I had to follow up again as I received no response to this. I have now been asked to call Bosch again, despite providing photos, proof of purchase all and all requested information. Very unimpressed with the runaround, and would not purchase a Bosch product again based on this customer service experience.

Products have been good in the past, but Customer Service is extremely poor. For what used to be a slightly up-market brand, their customer service people were rude and condescending. I bought a built-in Microwave and Series 6 oven, that are always displayed paired together. Yet their instructions specifically state that the MWO should not be… Read more

installed directly above an oven. No mounting-kits are available, so it's actually impossible to install as displayed, and requests for guidance were met with derision.

Ended up having to pay a cabinet maker for a custom carcass in which to install.

Both the oven, and especially the Microwave are undersize, and their fascias don't even cover a 600mm space. This could be overcome with a simple frame, but again nothing is available, and no assistance is available.

In short, don't buy these products as a replacement, or if you expect to install them into a standard 600mm cabinet

No problem with the 3 Bosch appliances I have as far as longevity or even performance - but as an engineer, embarrassed to think my industry could design so poorly. I swear no usability testing has been done. Induction Cooktop - lift a lid to check cooking, drops of water fall on cooktop, beeps, flashes, stops cooking unit until cleaned up. Large… Read more

frypan on large element can so easily turn hit the boost button and burn the crap out things.

$4.5k Steam oven - never struggled with an oven ever. It's not on when I think it is, it's on when I think it's off, "Empty water tank" constantly when I'm just about to steam, need door shut to grill so can't smell when things are ready. If 15 mins left on timer and you think that's too much, drop it to 10, but no, you have to step down from 30 minutes again. Can't use probe to simply show temperature, you have to set a target temperature for it to stop cooking at.

Dishwasher - If you *instantly* realise after pressing start you are on the wrong cycle, that requires waiting about 3 minutes for the damn thing to reset.

Cooktop and Oven I feel like smashing and taking the loss.

My wife bought this recently. We are completely unable to remove the inner dustbin from the vacuum cleaner even though the video shows it as easy. I got on to Bosch recently. They asked for a video. There can't be a video of what you can't do which is what I said in the first place. I can't say I'm impressed by the response. I can't recommend this… Read more

product. I think our next step will be to take it back to the store.

An extension to my previous review. A woman at the Good Guys shop showed me how to remove the inner dustbin. It was not obvious from the video. Now, second problem. I wanted to get a spare battery. I found the Bosch website atrocious. I couldn't work out what number they wanted to check compatibility. The battery has some numbers and the device has some numbers. Every number I put in resulted in incompatible. After a while I gave up. Poor design for the website.

Bosch series 8 steam oven Ours is 6 years old had the board replaced after one year then again replaced after 2 years, Had to speak to Bosch as out of warranty, which they agreed to replaced . Now the board requires replacing again. Bosch site just contacted repairer and we will have to pay over $1000. Not good enough! I have used this oven… Read more

sporadically as I have a Bosch convention oven as well, which I use alot. I as a consumer would expect to get more than 6 years use from a oven . Under the consumer guarantees, the consumer therefore has a statutory right to a remedy on the basis that the oven is not of acceptable quality. Obviously, this oven is inferior to comparable ovens on market. DONT BUY THIS OVEN Consumer laws state "You have the right to a repair, replacement or full refund if your goods are faulty, unsafe, do not work, or are very different from the description or sample. You have the right to the problem being fixed, a cancellation and partial or full refund, or compensation, if the services you received are not right. You still have these rights, even if the goods or services come with a warranty against defects. This is often called a voluntary, manufacturer or extended warranty".