Reviewer Photos & Videos
Bosch serie 4 washing machine
We’ve had nothing but issues with this machine. Specific cycles have never worked. It constantly stops mid cycle. Door gets jammed and the emergency door unlock sometimes doesn’t work. It’s been a nightmare to deal with and we will be replacing it after it’s been fixed by service repair. Never purchasing a Bosch appliance again. Absolute rubbish.
The dishwasher Series 6 is everything that Bosch claims. The two drawer with separate cutlery movable basket is perfect for our needs. I would fully recommend this product for anyone wanting everything desirable in a dishwasher at a good price.
- Verified customer
Not if you have small kids or pets.
As an oven it's a good product but I tapped the inside glass (of 3 panels) and the outside glass shattered all over our kitchen. If I had knocked this glass I would if perhaps expected someone but it was the tiniest of taps on the other side with the rack that made it shatter. If I had had a child or pet nearby they would of been severely hurt. Bosch agreed to replace the part free of charge but not the call out or labour because it was 10 weeks out of warranty. I am worried about this occuring again so please take care if you buy a Bosch product.
Terrible customer service
They say you can judge a Comapny by its customer service, well, Ill never buy Bosch again.
Called and ordered transit bolts as I had lost them and needed to move my front loader. They were expensive, as was the postage.
The next morning I discovered my machine had been stolen from the storage it was in and called at 9am to cancel the order. The warehouse is 25km from me and they said they would contact them and cancel.
Six hours later, even though it was only 25km away, they arrived on my doorstep. So basically, I got charged $15 postage fee a...
Had a Bosch dishwasher with an error 9 fault displaying. No heat. Bought a new heat pump and tried to repair it myself. How difficult was this. The bottom of the dishwasher had no removable plate. To get the heat pump out and replace, I had to cut a big hole in the bottom of the dishwasher with a grinder to get my hand inside so I could remove and replace the part. What a ridiculous design and so unnecessarily time consuming. Plus the part itself costs around $225 plus freight. Obviously Bosch have no interest in seeing their own dishwashers get fixed.
Better just buy a new one. Save yourself the headaches.
Customer service was okay. Just a bad product.
- Verified customer
Terrible Product, Service and Warranty
My Bosch WAY32891AU Washing Machine was scheduled in for a service booking for 12/11/2019. The booking was related to a blocked drain pump, as the owners manual did not have any instructions to fix the issue and Bosch claimed that attempting to fix it myself would void the warranty. A Bosch WTY877W0AU Tumble Dryer is stacked on top of the washing machine via a Bosch WTZ11400 Stacking Kit With Shelf. I was meant to get an SMS the day before with the details of the booking, but did not get any information. The technician instead called me in the ...morning 30 minutes before arriving at my house on the day of the booking. The technician arrived and opened the service flap of the washing machine. He tried unscrewing the pump cover but could not get it to rotate. He informed me that even though his system noted the machines were stacked, he could not work on it due to OHS issues as the job required more than one technician. He left and said he would ask the office about what was happening with the job. My family and I did not have a working washing machine since 01/11/2019, as the next available service booking date was 12/11/2019. I was forced to use a laundromat over this period and took a day off work for this booking. I called Bosch and explained the issue. They rescheduled the booking to the next day via Matic Service. Matic Service handed the job to Bunneys Appliances. I confirmed the booking with them for the next day. The technician arrived the following day and claimed only one person was needed to do the job. He also told me that I needed to pay for the service, as Bosch would not cover it under warranty. The technician completed the job and I ended up paying him a reduced fee of $121. The washing machine is the most expensive residential model of Bosch but fails in its ease of maintenance when compared to other branded machines I have owned. I have a feeling that this is done intentionally in order squeeze every penny from customers by sidelining them in the maintenance of their own machines with threats of voiding the warranty. I was led to believe that the service booking would be under warranty due to the complexity of unblocking the drain pump in this particular model.
Expensive products and expensive to fix
I bought a washing machine and paid more.to get a Bosch thinking it would last. The washing loads had to be reduced over the years as the cleaning quality deteriorated. The machine would not function at all and the error codes from the machine pointed us in the wrong direction thinking it was an easy fix. We eventually had to call a technician out which was when we found out it was cheaper to buy a new brand than fix the machine. The technician wasn't confident he knew what was causing the issue and recommended parts be changed which was a very costly recommendation without guarantees we would have a functioning machine. By this time we didn't have a washing machine for 3 weeks and bought a competitors brand.
Excellent customer service and after sales care
I have owned Bosch products for over 15 years. I recently replaced my Bosch front loader washing machine, with a new Bosch front loader, after 12 years of hard service.
With our Bosch dishwasher recently, I was required to call their Customer service centre. From the very beginning the service was excellent and the technician who attended was very friendly, efficient and diagnosed and fixed the issue with no problem whatsoever.
I will certainly continue to buy and recommend Bosch.
I rang up Bosch for my washer machine service who they forwarded my details onto the company called Sydney appliances I found this company disgusting they didn’t turn up on the day they were supposed to and turned up 2 days later without a call and I found the tech to be very unhelpful and he didn’t seem to know what he was doing. He left with the machine still not working. I would not recommend this company at all. I have now gone and purchased a new washer.
Problems from the start and abysmal customer service
We had issues with our new bosch dishwasher from the very start, malfunction mid operation, customer service were abrupt and unhelpful. We tried to escalate the complaint beyond the customer service dept to no avail. Off to consumer affairs we go. Never will we buy a bosch appliance again.
Poor standard of goods and service.
Purchased 3 items from Bosch.
1. Coktop - very low profile heat transfers to laminate damaging it very thin stainless steel.
2. Washing machine. Broke down in the first 3 months. Bosch service charged $280. Did not fix because plummer changed hose out of warranty also paid $300 insurance - never used.
3 . oven worked for 3 months now fan has broken down.
Wasted aporox $ 4000 on bosch appliances all broken down in 3 months of purchase. BUYER BEWARE.
Two parts broken within a month then over a month without a washing machine!!
I've been without a washing machine for over a month, after only having the machine for a month and a half, originally called in around 20/08. Repeatedly been told lies that they will get back to me within 24-48 hours saying parts will be in on Friday 13/09 when I finally get an answer a week later on 20/09 after calling them every day, and what do I hear, oh the part had only been ordered on the morning of 20/09 after somebody finally figured out what was going on. Tomorrow marks 27/09, and guess what, no part... Yay Bosch doing a real stellar job there. Real sick of it, no offers of a loan machine and didn't ask for one cause I figured two weeks max, not a month!
Disgusting Customer Service
Bosch has almost non existent customer service with poorly trained staff. I have a newly installed Bosch pyrolytic oven that wont self clean properly. 2 weeks after my initial complaint I get a visit from a good service agent who on his own admission new little about the problem. After watching a 2 hour cycle he agreed that the clean was poor and that the oven was still filthy. He reported back to Bosch.
I receive a phone call stating that Bosch wish to pass a refund for my oven, with no explanation. Why no explanation? Why is the retailer not...
Bosch do not stand by warranty
I purchased a Bosch washing machine 12 months ago. It leaked water from day one. Since then it has flooded our laundry so badly that mould damaged has occurred. It’s also broken our condenser on top from shaking so much. Bosch have sent out 5 service people to fix the washing machine so far. The last repair man went through my cupboards without my permission. He then moved a heavy cabinet without permission that caused it to collapse inside, this smashed valuable things stored inside. The service man then ran out of my house. My whole house now...smells like mould from water damage. I call Bosch every few days asking for the machine to be replaced. They won’t stand by the warranty and will not get this problem sorted no matter how many calls and emails I send. They won’t even pass on a senior managers surname . [name removed](?) Operation Manager. Do not buy BOSCH. Looks like small claims tribunal is the only option left for us. Attached is damaged caused by the Bosch service man. Absolutely shocked and appalled. Never had a worse experience with a company in my life. I will NOT be letting this go until the problem has bee resolved.
- Verified customer
My washing machine broke only 2.5 years old!!!
This is my first ever washing machine and i have not been able to wash my clothes for 2 weeks now. Washing machine is faulty. Does not work only 2.5 years old.
I have checked the vents and all to see if there's any blockages, none I can see of. When i called Bosch customer care; the consultant had NO empathy, did not care. I am very unhappy and disappointed with the washing machine and the whole experience. Bosch Please help!!
Bosch Dryer out of Warranty........Fixed Under Warranty!!!
Thank you Bosch......My 3 year old out of Warranty Bosch Condenser Dryer would stop after 20min. Cleaned filters......Youtube videos all to no avail...... Called Bing Lee, Mona Vale.......No help at all.......so called Bosch. They took my details saying someone will call you this afternoon....I though that's not going to happen. Well I did Received a call from Bosch that afternoon. Infromed Bosch Dryer was out of Warranty by 1 year 3 months. Expressed that it should have lasted longer. Was informed, as Dryer was out of Warranty they will arrang...e Service Call to fix Dryer, however if Dryer was miss used then I would have to pay for Service Call & Parts. Bosch attended 3 times finally fixing Dryer with a new rear sensor on the last call.......All service calls and parts were covered under Warranty!!!!! A very big thank you to Bosch and wish other Companies had the same level of service.
Dishwasher stopped working at 4 months. Customer assistance: waiting 2 months for a repair of service, multiple phonecalls, customer assistants were actually lying - could not believe it, they are on the mission of really annoying you, just something to do in their very important office lives I guess. Repairmen arrived without parts and any ideas about the model. Rude and worthless service. It a 0 star
- Verified customer
Worst ever purchasing experience
If there was a minus star option - Bosch would get -5 for customer service. My elderly father bought a washing machine and paid for installation as a package. Bosch used M3 Delivery company for delivery and installation. The people they sent to install by this company lacked due care and skill and broke off the tap when they tried to install the washing machine causing extensive flooding and damages to not only my father's apartment but beyond. We're not even sure if they were certified plumbers. When we called up Bosch and M3, both wea...seled their way out of responsibilities and denied any wrong doing. The damages were so extensive, soaking carpets and damaging the skirting boards, walls and some furniture in the rooms that were flooded. The drivers did not stick around to help with the clean up and my father was left with a huge mess to clean. He became severely distressed with the situation, losing weight and sleep and was left with a hefty clean up bill including hiring a certified plumber to connect the washing machine. Neither companies even bothered to follow up to ensure their obligations on installation was completed even though they were PAID to do so. Bosch is a well known international brand so who could imagine how purchasing a washing machine from a big name like that could turn your life completely upside down. The total lack of accountability over their contractor's action is deplorable. They rather save a few hundred dollars in insurance excess then to do the right thing by their customer. My family will NEVER again buy anything from Bosch after this experience since they CANNOT be TRUSTED to look after their customers after post purchase.
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Questions & Answers
Bosch Super Spark Plug - FR8HDC Anyone fitted them to their Toyota Landcruiser
How did they preform?
What are they so cheap? Are they over stocked?
Bosch H.Bosch Home Appliances
Thanks for the question regarding your Bosch super spark plug.
Please call Bosch Automotive on 1300 307 040
Regards, Bosch Home Australia
Hi, I have a Bosch front loader washing machine, wak24160au.
Today, it would not work, no lights , no movement , dead.
Its only a few years old, and was wondering if there was a fuse, that I could replace.
I took the top cover off, but could not see anything. Any ideas?
Bosch H.Bosch Home Appliances
Hi David JP,
Thanks for your question regarding your Bosch WAK24160AU Washing Machine.
It sounds like you may require a service. we'd recommend contacting our aftersales team on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
Bosch condenser dryer avantixx 8kg. I can't get clothes to dry enough to put away without runnning twice. Which is best setting?
Bosch H.Bosch Home Appliances
Thanks for your question regarding your Bosch Dryer.
We would recommend using the Very Dry setting.
If you have any further queries, please feel free to contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
Jill, I do not know anything about the dryer you have but seems strange after 2 runnings it is still not dry. try the dry setting - if not get them to check it out.as they Suppose to provide good service to customers- good luck
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