??!
1 photo
Bosch
1.7 from 127 reviews

Reviews

(16)
(3)
(3)
(10)
(95)
  • Product Quality
    2.0 (45)
  • Return Claim MadeYes (5) · No (36)
  • Customer Service
    1.7 (45)

Reviewer Photos & Videos

  • More

Friday_arvo

Friday_arvoSouth East Queensland, QLD

  • 2 reviews

Bosch serie 4 washing machine

published

We’ve had nothing but issues with this machine. Specific cycles have never worked. It constantly stops mid cycle. Door gets jammed and the emergency door unlock sometimes doesn’t work. It’s been a nightmare to deal with and we will be replacing it after it’s been fixed by service repair. Never purchasing a Bosch appliance again. Absolute rubbish.


Alan

AlanWestern Australia

Runs beautifully

published

The dishwasher Series 6 is everything that Bosch claims. The two drawer with separate cutlery movable basket is perfect for our needs. I would fully recommend this product for anyone wanting everything desirable in a dishwasher at a good price.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAppliances Online WA
See all answers
1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances
Carmen B.

Carmen B.Central Queensland, QLD

BOSCH Terrible

published

Terrible! Purchased BOSCH Hot Water System for $1000 lasted 3 1/2years paid a plumber to fix it, one month later needed two more new parts. When I called BOSCH in Melbourne would not replace faulty. service terrible

Product Quality
Customer Service
Store LocationBOSCH Melbourne
Pillay

Pillay

  • 12 reviews
  • Verified customer

Not if you have small kids or pets.

published

As an oven it's a good product but I tapped the inside glass (of 3 panels) and the outside glass shattered all over our kitchen. If I had knocked this glass I would if perhaps expected someone but it was the tiniest of taps on the other side with the rack that made it shatter. If I had had a child or pet nearby they would of been severely hurt. Bosch agreed to replace the part free of charge but not the call out or labour because it was 10 weeks out of warranty. I am worried about this occuring again so please take care if you buy a Bosch product.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWinning Appliance's
See all answers

Mickey

MickeyGreater Melbourne (Inner), VIC

  • 5 reviews

Terrible customer service

published
Product Quality
Customer Service

John

JohnSydney, NSW

  • 11 reviews
  • 1 like

Ridiculous design

published

Had a Bosch dishwasher with an error 9 fault displaying. No heat. Bought a new heat pump and tried to repair it myself. How difficult was this. The bottom of the dishwasher had no removable plate. To get the heat pump out and replace, I had to cut a big hole in the bottom of the dishwasher with a grinder to get my hand inside so I could remove and replace the part. What a ridiculous design and so unnecessarily time consuming. Plus the part itself costs around $225 plus freight. Obviously Bosch have no interest in seeing their own dishwashers get fixed.
Better just buy a new one. Save yourself the headaches.
Customer service was okay. Just a bad product.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Onur Aktop

Onur AktopSydney, NSW

  • 3 reviews
  • 1 like
  • Verified customer

Terrible Product, Service and Warranty

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationAppliances Online
See all answers

Manwithinternet

ManwithinternetMelbourne

  • 12 reviews

Expensive products and expensive to fix

published

I bought a washing machine and paid more.to get a Bosch thinking it would last. The washing loads had to be reduced over the years as the cleaning quality deteriorated. The machine would not function at all and the error codes from the machine pointed us in the wrong direction thinking it was an easy fix. We eventually had to call a technician out which was when we found out it was cheaper to buy a new brand than fix the machine. The technician wasn't confident he knew what was causing the issue and recommended parts be changed which was a very costly recommendation without guarantees we would have a functioning machine. By this time we didn't have a washing machine for 3 weeks and bought a competitors brand.

Product Quality
Customer Service
Return Claim MadeNo

Excellent customer service and after sales care

published

I have owned Bosch products for over 15 years. I recently replaced my Bosch front loader washing machine, with a new Bosch front loader, after 12 years of hard service.

With our Bosch dishwasher recently, I was required to call their Customer service centre. From the very beginning the service was excellent and the technician who attended was very friendly, efficient and diagnosed and fixed the issue with no problem whatsoever.

I will certainly continue to buy and recommend Bosch.

Product Quality
Customer Service
Return Claim MadeNo
kirstie

kirstieSydney, NSW

  • 2 reviews
  • 1 like

Bad service

published

I rang up Bosch for my washer machine service who they forwarded my details onto the company called Sydney appliances I found this company disgusting they didn’t turn up on the day they were supposed to and turned up 2 days later without a call and I found the tech to be very unhelpful and he didn’t seem to know what he was doing. He left with the machine still not working. I would not recommend this company at all. I have now gone and purchased a new washer.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Lou

LouMelbourne

  • 2 reviews

Problems from the start and abysmal customer service

published

We had issues with our new bosch dishwasher from the very start, malfunction mid operation, customer service were abrupt and unhelpful. We tried to escalate the complaint beyond the customer service dept to no avail. Off to consumer affairs we go. Never will we buy a bosch appliance again.

Product Quality
Customer Service
1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Annie

AnnieGreater Melbourne (Inner), VIC

  • 3 reviews

Poor standard of goods and service.

published

Purchased 3 items from Bosch.

1. Coktop - very low profile heat transfers to laminate damaging it very thin stainless steel.
2. Washing machine. Broke down in the first 3 months. Bosch service charged $280. Did not fix because plummer changed hose out of warranty also paid $300 insurance - never used.
3 . oven worked for 3 months now fan has broken down.
Wasted aporox $ 4000 on bosch appliances all broken down in 3 months of purchase. BUYER BEWARE.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationThe good guys
See all answers
2 comments
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Annie,
Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your Bosch Appliances.
If we can be of any help to you feel free to call us on 1300 369 744.
Regards, Bosch Home Australia.

Annie
Annie

Barry B.

Barry B.Perth, WA

Two parts broken within a month then over a month without a washing machine!!

published

I've been without a washing machine for over a month, after only having the machine for a month and a half, originally called in around 20/08. Repeatedly been told lies that they will get back to me within 24-48 hours saying parts will be in on Friday 13/09 when I finally get an answer a week later on 20/09 after calling them every day, and what do I hear, oh the part had only been ordered on the morning of 20/09 after somebody finally figured out what was going on. Tomorrow marks 27/09, and guess what, no part... Yay Bosch doing a real stellar job there. Real sick of it, no offers of a loan machine and didn't ask for one cause I figured two weeks max, not a month!

Return Claim MadeNo
1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Dennis

DennisSouth East Queensland, QLD

  • 4 reviews
  • 1 like

Disgusting Customer Service

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationDomayne Bundall
See all answers
Jane Thomas

Jane ThomasCentral Highlands and Goldfields, VIC

Bosch do not stand by warranty

published
  • +4
Product Quality
Customer Service
Return Claim MadeYes
Store LocationAppliances on line
See all answers
Rose

RoseMelbourne

  • Verified customer

My washing machine broke only 2.5 years old!!!

published

This is my first ever washing machine and i have not been able to wash my clothes for 2 weeks now. Washing machine is faulty. Does not work only 2.5 years old.
I have checked the vents and all to see if there's any blockages, none I can see of. When i called Bosch customer care; the consultant had NO empathy, did not care. I am very unhappy and disappointed with the washing machine and the whole experience. Bosch Please help!!

Product Quality
Customer Service
Return Claim MadeNo
2 comments
Bosch Home Appliances
Bosch H.Bosch Home Appliances
Rose
Rose

I have responded. Please check my email.


Bluesky

BlueskySydney, NSW

  • 7 reviews
  • 3 likes

Bosch Dryer out of Warranty........Fixed Under Warranty!!!

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationBing Lee Mona Vale
See all answers
1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Cath

Cath

  • 2 reviews

dishwasher repair

published

Dishwasher stopped working at 4 months. Customer assistance: waiting 2 months for a repair of service, multiple phonecalls, customer assistants were actually lying - could not believe it, they are on the mission of really annoying you, just something to do in their very important office lives I guess. Repairmen arrived without parts and any ideas about the model. Rude and worthless service. It a 0 star

Product Quality
Customer Service
Return Claim MadeNo
Store Locationwinning appliances
See all answers

terrible

published

shocking service - no service actually. Have tried to call for weeks, no return calls, fridge broken again.
I understand issues occur however having no customer support is unreasonable. very poor Bosch

Product Quality
Customer Service

  • Verified customer

Worst ever purchasing experience

published
Customer Service
Return Claim MadeNo
Store LocationDavid Jones
6 comments
Bosch Home Appliances
Bosch H.Bosch Home Appliances
H.V.L.D
H.V.L.D

Hello - I have emailed as suggested. I look forward to hearing from you.

H.V.L.D
H.V.L.D

An update for anyone who's interested on the level of customer service from Bosch: Basically none - I have not heard back from them since sending an email as they suggested.


Page 1 of 7

Questions & Answers

vic236

vic236asked

Bosch Super Spark Plug - FR8HDC Anyone fitted them to their Toyota Landcruiser
How did they preform?
What are they so cheap? Are they over stocked?

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Vic236,
Thanks for the question regarding your Bosch super spark plug.
Please call Bosch Automotive on 1300 307 040
Regards, Bosch Home Australia


David JP

David JPasked

Hi, I have a Bosch front loader washing machine, wak24160au.
Today, it would not work, no lights , no movement , dead.
Its only a few years old, and was wondering if there was a fuse, that I could replace.
I took the top cover off, but could not see anything. Any ideas?
Regards
David
[number removed]

2 answers
Biil C
Biil C

Hi David, unfortunately I cannot answer your question as I am not a service technician.

Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi David JP,
Thanks for your question regarding your Bosch WAK24160AU Washing Machine.
It sounds like you may require a service. we'd recommend contacting our aftersales team on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.


Jill

Jillasked

Bosch condenser dryer avantixx 8kg. I can't get clothes to dry enough to put away without runnning twice. Which is best setting?

3 answers
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Jill,

Thanks for your question regarding your Bosch Dryer.

We would recommend using the Very Dry setting.

If you have any further queries, please feel free to contact us on 1300 369 744 to discuss further.

Regards, Bosch Home Australia.

Dib
Dib

Jill, I do not know anything about the dryer you have but seems strange after 2 runnings it is still not dry. try the dry setting - if not get them to check it out.as they Suppose to provide good service to customers- good luck

Jill
Jill

No help thanks. The dryest setting is "Cupboard Dry" and that still does not dry sufficiently to put in a cupboard without mould developing. Do you even know your product and it's instruction panel?


Get an answer from our members and Bosch Home Appliances representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.