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Our less than one year old dishwasher cord burnt out for some reason, we were informed by an electrician to contact Bosch as it was still under warranty. I contact them via email, after 1 week I had no response so I called them, waited on hold for ages, got told a service ticket had been lodged with a local service provider. When I contacted the local service provider a week later they had heard nothing from Bosch and advised that they can’t do anything until Bosch calls them. So here I am, back at the beginning of the process and still without a dishwasher after two weeks.
I will never buy Bosch again as it’s such a run around dealing with their customer service.
- Verified customer
Faulty Product And Extremely Poor Customer Service
I purchased a BOSCH oven early last year. When the oven is turned on condensation starts to form in the oven cavity to the point where it is dripping down the inside of the oven door so the whole oven has to be wiped down after each use. Despite having lodged a complaint to BOSCH on 8 October 2020 and 2 service calls later my emails to BOSCH have not been returned so I thought I would call them to see what was going on despite the fact that they indicated they would get back to me in early December. Bad idea. I was placed on hold for 20 minutes and hung up so I sent another email to them. With some luck someone might actually see and read this review and get back to me regarding reference BSH11131- A1190199.
Order ref no 0970464165 have been dealing with Bosch for 2 months and have been assured every day that someone at Bosch was going to arrange to pick up our faulty fridge and provide a partial refund. Everyday when we call we get told that it is going to happen and it never does. It is a never happens. Case number 4240518733 Claims I am going to have a phone call and it never happens.
Our previous Bosch dishwasher lasted for 15 years and was replaced by a middle range Bosch machine because of trust in the product. The new dishwasher was purchased March 2017 and in December 2020 it stopped drying the dishes. What was expected to be a reasonably economical repair turned out to be prohibitively expensive because the heating element is apparently part of the motor. Obviously it is no longer a sensible option to purchase expensive products in the hope of obtaining reliability, so it would appear that the best option is to avoid expensive rubbish from Germany, go for cheap rubbish from China and simply replace it when it fails.
- Verified customer
disappointed with an oven, poor customer service
I bought a steam oven, arrived faulty.
Called CS booked an appointment and 3 time the technician never arrived. Customer service doesn’t seem to care much about it.
I have the faulty product for about 3 months now.
[Name Removed] attended the call
Appalling Customer Service
Brand new rangehood not working. 8 weeks after first contact with Bosch still getting the run around. Technician came in with a number of excuses ready without proper action. After following up numerous times with Bosch still no resolution . Absolute useless Customer Service, avoid at all costs. Your time and money is better spent elsewhere.
Cannot get dishwasher repaired, even though it is under warranty.
Super Silence dishwasher is 1.5 years old. Logged a call with customer service to address error code 24, which continues to appear, despite checking pump cover, cleaning filter multiple times, and draining hose multiple times. It has been a week and I still haven't been advised when a technician can attend. I called them again and was told they are having trouble finding a technician in my area. This is not good enough, what is the point of having a warranty if there is no one to repair it? If there is no resolution within the next week I will take up with consumer affairs. Send a technician or give me a new machine.
No communication, faulty oven
I have been without a useable oven for over two months due to a fault with the cleaning function, and Bosch are dragging their feet and are not communicating with me. I am being ignored with what I believe is the hope I disappear. I haven’t had use of my oven since my baby was 2 weeks old, and he is now almost 3 months and I’m still getting the run around on a brand new oven that is still well within warranty. Now going into Christmas I’m not sure how I’m going to be able to celebrate or entertain for my sons first Christmas. I’ve had Bosch sta...ff tell me they will call back within 24 hours (when I have finally on the odd occasion managed to speak to someone) that never has eventuated, and all emails have gone unanswered. Would NOT recommend.
Bosch dishwasher smp66mxo1a unsatisfactory appliance
Our Bosch dishwasher was purchased in May 2020 and cost over $1500. Usage is in a primary school staffroom. Used 3 times a week for coffee cups and dishes only. NO COOKING grease or heavy cleaning usage. The dishwasher has failed (error 015). Have been advised there is no warranty due to being a commercial kitchen. Very disappointed in this product that has worked out to cost our public school $315 a month in a year when our budget has suffered with extra purchases for our staff and students due to our Covid response. Very disappointed in this ...Bosch product. Should have considered a cheaper unit but expected our purchase to last longer than 5 months! Would also like to know if there is no warranty why a discount is not offered. Surely a 2 year warranty is worth something in the final cost and this discount should be passed onto purchases. Our school staff are not impressed your product or the terms of your service.
Induction cooktop malfunction second day of purchase
Reputable brand so paid twice the amount of other normal brand induction cooktops thinking it will last for number of years. Bosch you proved me wrong. Fan malfunction on the second time use. It took 2 hours to work out the error code. I doubt if it’s made in Germany. Called technical assistance to be told that someone will be visiting after 7 days. Product sold for hell a lot of money but not bothered about after sales support.
13/11/20 - morning
It really hurts to see my brand new 6 days old cooktop opened like this. Bosch appointed...
Not good for families
Our Bosch WAW28441AU 8kg front load washer is still under warranty so we’re disappointed to be told that the service call today for “clothing sucked into the pump” is not covered by that warranty. Apparently the appliance handbook explains that small items must be washed in bags otherwise they may be sucked into the pump. This renders the Bosch unsuitable for families who every day wash dozens of small items such as socks, baby clothes etc, or as in our case today, a scarf. It is impractical for most families to bag every such item. Our previous washing machines served us for many years without needing service call outs. So far we have required call outs on three occasions since purchasing the machine in 2019.
Would never buy again!
I bought both the Bosch washer and dryer and they have caused me problems ever since I purchased. These aren't cheap products and I have had to have technicians out a couple of times to fix. Similar problems that have been fixed before are starting to reappear again. Really disappointed.
Yesterday I ordered spare parts for our microwave. Today they were delivered to us 280kms from Clayton. The despatcher, she was excellent, knew her product and the service excellent.
Slight delay but excellent service provided
My initial service date got delayed, however, on the service day the repairer arrived at the designated time and provided excellent service to fixing my washing machine. Myself and my piled up clothes couldn’t be more happier at how well its back in function.
Waiting to hear back from Bosch....
A "premium" brand's reputation depends on its after-sales service, not just glossy marketing & advertising. Much easier & cheaper to keep an existing customer than find a new one.
My $1800 Bosch diswasher is a dud: 3 major failures in 6 years from new (all out of warranty, of course). After paying over $500 for the first two failures (both described by the repairer as "well known design problems with this model"), and looking at another $350+ for this new fault, I contacted Bosch and requested they fix this at no cost, as it's not giving reaso...
Bosch appliance customer service appalling!!!
Contacted customer service as per details on the warranty via email and phone requesting a replacement of a light bulb to a newly purchased oven.
An extensive period have lapsed and not one reply correspondence or return phone call from the manufacturer have addressed my concern.
Eventually contacted the retailer who obliged by offering a replacement part from the display stock.
My concern is if I require further assistance for a major problem what awaits? I would think a replacement light bulb would be a simple request in resolving this matter.
Bosch washing machines just don't last
In 2007, I bought a Bosch washing machine. I was happy with it until 2012/2013 when the drum broke and couldn't be repaired. I tried again and bought the same model only to have the exact same thing happen in 2018. The technician said it couldn't be repaired but I could prevent the problem in future by running a drum clean once a week, so I tried again. Now, four months out of a two-year warranty, the inlet hose has sprung a leak and has to be replaced at a cost of $72. I can't get one here so will be without a washing machine for nearly a week...as i wait for it to come from interstate. Meanwhile, other people have washing machines that work for 10+ years without needing a once-a-week empty load with boiling water or any repairs. I think I'm finally done with Bosch washing machines. They're great when they're working but they don't last.
Very disappointed with Bosch service and performance.
I recently had a problem with a Bosch gas stove top where the left hand side burners are not igniting. Having discovered this was no longer covered under warranty (purchased with newly built apartment, with premium applicances in 2016) I had to arrange for a repair from an authorised repairer. The total cost for this repair is $365 which I find astonishing for a so called reliable brand such as Bosch. Especially when I think of Bosch being well known for spark plugs which is what has failed here. The parts required were Ignition Switch & Igniti...on Generator plus call out fee and labour resulted in the $365 cost for repair. Can you please advise if you are able to offer some help with the cost of this repair as I really would not expect a premium brand appliance to have failed so quickly. Model/Version No: PCH615B9TA/40. I also left feedback on the Bosch Home Appliance website over 2 months agoand have heard nothing since.
Poor service on a faulty item
After 4 weeks waiting and 2 visits of a technician for repair Bosch drier under warranty, the drier problem still exists.
The technician is trying to convince me that everything is fine, but drum still turning with heavy blocking resistance
When asked why this wasn’t happened before the breakdown the technician cannot give me a clear answer?
I specially visited the store and tried the same drier model from the display which drum turning just fine
I have similar Bosch washing machine and all good- drum rotating freely
Bosch have to pay more attention to the problem and fix it properly
The service technician who attended my home in Sydney was very considerate and knowledgeable. He listened carefully to my concerns and was able to quickly resolve the problem. Quality customer service.
Questions & Answers
Hi! I have requested for reimbursement last Monday and was approved of it.I have send the details but I have not heard anythibg and still no refund given.Can this be check pls.thanks
Bosch H.Bosch Home Appliances
For that enquiry we would need you to call to discuss your personal information.
Please contact us on 1300 369 744 and press option 2.
Bosch Home Australia
I did contact but was not given a very good response.I prefer an email to contact for resolution of this reimbursement issue.Thank you!
Bosch H.Bosch Home Appliances
Bosch Super Spark Plug - FR8HDC Anyone fitted them to their Toyota Landcruiser
How did they preform?
What are they so cheap? Are they over stocked?
Bosch H.Bosch Home Appliances
Thanks for the question regarding your Bosch super spark plug.
Please call Bosch Automotive on 1300 307 040
Regards, Bosch Home Australia
Hi, I have a Bosch front loader washing machine, wak24160au.
Today, it would not work, no lights , no movement , dead.
Its only a few years old, and was wondering if there was a fuse, that I could replace.
I took the top cover off, but could not see anything. Any ideas?
Bosch H.Bosch Home Appliances
Hi David JP,
Thanks for your question regarding your Bosch WAK24160AU Washing Machine.
It sounds like you may require a service. we'd recommend contacting our aftersales team on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
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