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Bosch
1.7 from 118 reviews

Reviews

Review distribution

5 star
14
4 star
3
3 star
3
2 star
9
1 star
89

kirstie

kirstieSydney, NSW

  • 2 reviews

Bad service

published

I rang up Bosch for my washer machine service who they forwarded my details onto the company called Sydney appliances I found this company disgusting they didn’t turn up on the day they were supposed to and turned up 2 days later without a call and I found the tech to be very unhelpful and he didn’t seem to know what he was doing. He left with the machine still not working. I would not recommend this company at all. I have now gone and purchased a new washer.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Lou

LouMelbourne

  • 2 reviews

Problems from the start and abysmal customer service

published

We had issues with our new bosch dishwasher from the very start, malfunction mid operation, customer service were abrupt and unhelpful. We tried to escalate the complaint beyond the customer service dept to no avail. Off to consumer affairs we go. Never will we buy a bosch appliance again.

Product Quality
Customer Service
1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances
Annie

AnnieGreater Melbourne (Inner), VIC

  • 3 reviews
  • 2 likes

Poor standard of goods and service.

published

Purchased 3 items from Bosch.

1. Coktop - very low profile heat transfers to laminate damaging it very thin stainless steel.
2. Washing machine. Broke down in the first 3 months. Bosch service charged $280. Did not fix because plummer changed hose out of warranty also paid $300 insurance - never used.
3 . oven worked for 3 months now fan has broken down.
Wasted aporox $ 4000 on bosch appliances all broken down in 3 months of purchase. BUYER BEWARE.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationThe good guys
See all answers
2 comments
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Annie,
Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your Bosch Appliances.
If we can be of any help to you feel free to call us on 1300 369 744.
Regards, Bosch Home Australia.

Annie
Annie
Barry B.

Barry B.Perth, WA

Two parts broken within a month then over a month without a washing machine!!

published

I've been without a washing machine for over a month, after only having the machine for a month and a half, originally called in around 20/08. Repeatedly been told lies that they will get back to me within 24-48 hours saying parts will be in on Friday 13/09 when I finally get an answer a week later on 20/09 after calling them every day, and what do I hear, oh the part had only been ordered on the morning of 20/09 after somebody finally figured out what was going on. Tomorrow marks 27/09, and guess what, no part... Yay Bosch doing a real stellar job there. Real sick of it, no offers of a loan machine and didn't ask for one cause I figured two weeks max, not a month!

Return Claim MadeNo
1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Dennis

DennisSouth East Queensland, QLD

  • 2 reviews

Disgusting Customer Service

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationDomayne Bundall
See all answers

Jane Thomas

Jane ThomasCentral Highlands and Goldfields, VIC

Bosch do not stand by warranty

published
  • +4
Product Quality
Customer Service
Return Claim MadeYes
Store LocationAppliances on line
See all answers

Rose

RoseMelbourne

  • Verified customer

My washing machine broke only 2.5 years old!!!

published

This is my first ever washing machine and i have not been able to wash my clothes for 2 weeks now. Washing machine is faulty. Does not work only 2.5 years old.
I have checked the vents and all to see if there's any blockages, none I can see of. When i called Bosch customer care; the consultant had NO empathy, did not care. I am very unhappy and disappointed with the washing machine and the whole experience. Bosch Please help!!

Product Quality
Customer Service
Return Claim MadeNo
2 comments
Bosch Home Appliances
Bosch H.Bosch Home Appliances
Rose
Rose

I have responded. Please check my email.


Bluesky

BlueskySydney, NSW

  • 6 reviews
  • 3 likes

Bosch Dryer out of Warranty........Fixed Under Warranty!!!

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationBing Lee Mona Vale
See all answers
1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances
Cath

Cath

  • 2 reviews

dishwasher repair

published

Dishwasher stopped working at 4 months. Customer assistance: waiting 2 months for a repair of service, multiple phonecalls, customer assistants were actually lying - could not believe it, they are on the mission of really annoying you, just something to do in their very important office lives I guess. Repairmen arrived without parts and any ideas about the model. Rude and worthless service. It a 0 star

Product Quality
Customer Service
Return Claim MadeNo
Store Locationwinning appliances
See all answers

terrible

published

shocking service - no service actually. Have tried to call for weeks, no return calls, fridge broken again.
I understand issues occur however having no customer support is unreasonable. very poor Bosch

Product Quality
Customer Service

  • Verified customer

Worst ever purchasing experience

published
Customer Service
Return Claim MadeNo
Store LocationDavid Jones
5 comments
Bosch Home Appliances
Bosch H.Bosch Home Appliances
H.V.L.D
H.V.L.D

Hello - I have emailed as suggested. I look forward to hearing from you.

H.V.L.D
H.V.L.D

An update for anyone who's interested on the level of customer service from Bosch: Basically none - I have not heard back from them since sending an email as they suggested.


Products that don't last and then are not covered by the warranty, good job Bosch

published

Many of the '"better" brands coat their PCBS with a lacquer designed to reduce the conductivity of the board and thus minimise damage caused by insects etc. Wish i had known this before i purchased a Bosch dishwasher, my cockroaches have put my machine in the graveyard, no warranty thanks Bosch will never buy from you or recommend you to anyone.

Product Quality
Customer Service
Return Claim MadeNo

redwine

redwineAU

  • 6 reviews

Good unless your machine breaks down

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationDavid Jones online store
See all answers
2 comments
Bosch Home Appliances
Bosch H.Bosch Home Appliances
redwine
redwine

I emailed a month ago as requested and have heard nothing back


Juny

JunySouth East Queensland, QLD

  • 4 reviews
  • 4 likes
  • Verified customer

Bosch Assessing Customer Claim Too Slow

published

We bought a Bosch washing machine from David Jones at Chermside, Brisbane. The delivery staff installed it, unfortunately the connection was leaking water and damaged our newly renovated laundry cupboard. According to the request by Bosch, we submitted two quotes for repairing the damage, and we were told that it will be done very soon. however , from the submission of the claim on 11th May 2019 until now we are still waiting for the repair. The Bosch ticket # is 201951193000154231. We want to know when this repair can be done and have contacted them many time by phone and emails but they never reply back to us. the Customer Liaison Officer dealing our claim is [Name Removed].

Product Quality
Customer Service
Store LocationDavid Jones at Chermside shopping center, Brisbane
Adrian Mole

Adrian MolePerth, WA

The worst customer experience ever !

published

The Bosch Rep lies and you can never get through to customer service. Wish I had gone with another brand....
They have left me with no washing machine or dryer for over a week now.
I stood next to the sales guy when he was speaking with Bosch to confirm all items were in stock and would be delivered within 2 days. The Bosch rep confirmed it. They are now telling us another 2 weeks after a week of the sales guy trying to obtain the stock. Liars, liars, liars. Never again

Customer Service
Return Claim MadeNo
Store LocationGood Guys Clarkson
MEK

MEKPerth, WA

Induction Cooktop No Customer Service

published

Bosh Induction Cooktop stopped working. Took 7 days for the call out paid the call out fee upfront. We were told they didn’t know what was wrong. The technician informed us if he installed the parts we had no guarantee it would resolve the problem. It became a gamble! We decided not to proceed as the cost was escalating. We had to pay for parts and labour and no solutions. We’re now having to purchase another induction cooktop. Tried calling the customer liaison officer numerous times leaving messages and emails and no response. We also have a Bosh dishwasher with a cracked main face panel which is another issue. All our kitchen appliances are Bosh. Very disappointed with the poor standard of the appliances and lack of customer service.

Return Claim MadeNo
1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Sam

SamSouth Australia

  • 3 reviews
  • 1 like

Bosch Dishwasher Series 6

published

I bought this Serious 6 Dishwasher 4 years ago and pump faulty. Never buy anything from Bosch again. Any cheap dishwasher can last more than that. Customer services Terrible not friendly. Asking proof of purchase and query on my invoice owning? No follow up until you ring and told you. Not fit for purpose. Wasting time and money

Product Quality
Customer Service
Return Claim MadeNo
Store LocationHarvey Norman
See all answers
3 comments
Bosch Home Appliances
Bosch H.Bosch Home Appliances
Sam
Sam
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Sam, Thanks for providing the details required. We'll call you to assist. Kind Regards Bosch Home Australia


Paul

PaulGreater Melbourne (Inner), VIC

Bosch Dishwasher Series 6

published

Purchased dishwasher 21/3/17, 2 years 4 months old. It's now making loud grinding noises and error codes before finishing. Customer service said call out $110 and $10 per 6 mins to determine fault. Unacceptable to breakdown under 3 years, thought Bosch was a good brand, what a joke ......

1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Girls on phone were lovely but service very poor.

published

New ceramic cooktop purchased in November. Installed February. Has never worked. Two Bosch service calls and three electricians passing the buck to each other. August now and still no cooktop.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWinnings
See all answers
1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Martin Stoklasa

Martin StoklasaGreater Melbourne (Outer), VIC

induction cooktop

published

2 of 4 elements of our one year old induction cooktop stopped working. It took just one phone call to Bosch Customer Service, not even one week later our cooktop has been fixed by very good Bosch's technician. Very impressed.

Return Claim MadeNo
Store LocationHarvey Norman
1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Page 1 of 6

Questions & Answers

vic236

vic236asked

Bosch Super Spark Plug - FR8HDC Anyone fitted them to their Toyota Landcruiser
How did they preform?
What are they so cheap? Are they over stocked?

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Vic236,
Thanks for the question regarding your Bosch super spark plug.
Please call Bosch Automotive on 1300 307 040
Regards, Bosch Home Australia


David JP

David JPasked

Hi, I have a Bosch front loader washing machine, wak24160au.
Today, it would not work, no lights , no movement , dead.
Its only a few years old, and was wondering if there was a fuse, that I could replace.
I took the top cover off, but could not see anything. Any ideas?
Regards
David
[number removed]

2 answers
Biil C
Biil C

Hi David, unfortunately I cannot answer your question as I am not a service technician.

Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi David JP,
Thanks for your question regarding your Bosch WAK24160AU Washing Machine.
It sounds like you may require a service. we'd recommend contacting our aftersales team on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.


Jill

Jillasked

Bosch condenser dryer avantixx 8kg. I can't get clothes to dry enough to put away without runnning twice. Which is best setting?

3 answers
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Jill,

Thanks for your question regarding your Bosch Dryer.

We would recommend using the Very Dry setting.

If you have any further queries, please feel free to contact us on 1300 369 744 to discuss further.

Regards, Bosch Home Australia.

Dib
Dib

Jill, I do not know anything about the dryer you have but seems strange after 2 runnings it is still not dry. try the dry setting - if not get them to check it out.as they Suppose to provide good service to customers- good luck

Jill
Jill

No help thanks. The dryest setting is "Cupboard Dry" and that still does not dry sufficiently to put in a cupboard without mould developing. Do you even know your product and it's instruction panel?


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