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Bosch
1.7 from 173 reviews · View Statistics

Reviews

  • Product Quality
    2.2 (83)
  • Return Claim MadeYes (15) · No (62)
  • Customer Service
    1.9 (82)
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Gemma

GemmaDarling Downs, QLD

  • 2 reviews
  • 1 like

Terrible Service!

published

Our less than one year old dishwasher cord burnt out for some reason, we were informed by an electrician to contact Bosch as it was still under warranty. I contact them via email, after 1 week I had no response so I called them, waited on hold for ages, got told a service ticket had been lodged with a local service provider. When I contacted the local service provider a week later they had heard nothing from Bosch and advised that they can’t do anything until Bosch calls them. So here I am, back at the beginning of the process and still without a dishwasher after two weeks.

I will never buy Bosch again as it’s such a run around dealing with their customer service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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HELEN

HELENHunter Region, NSW

  • 2 reviews
  • Verified customer

Faulty Product And Extremely Poor Customer Service

published

I purchased a BOSCH oven early last year. When the oven is turned on condensation starts to form in the oven cavity to the point where it is dripping down the inside of the oven door so the whole oven has to be wiped down after each use. Despite having lodged a complaint to BOSCH on 8 October 2020 and 2 service calls later my emails to BOSCH have not been returned so I thought I would call them to see what was going on despite the fact that they indicated they would get back to me in early December. Bad idea. I was placed on hold for 20 minutes and hung up so I sent another email to them. With some luck someone might actually see and read this review and get back to me regarding reference BSH11131- A1190199.

Incentivised ReviewNo
Rita

RitaGreater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 1 like

No Service

published

Order ref no 0970464165 have been dealing with Bosch for 2 months and have been assured every day that someone at Bosch was going to arrange to pick up our faulty fridge and provide a partial refund. Everyday when we call we get told that it is going to happen and it never does. It is a never happens. Case number 4240518733 Claims I am going to have a phone call and it never happens.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMelbourne, Vic
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MaxC

MaxCLaunceston, TAS

  • 4 reviews
  • 4 likes

SM6P6B dishwasher

published

Our previous Bosch dishwasher lasted for 15 years and was replaced by a middle range Bosch machine because of trust in the product. The new dishwasher was purchased March 2017 and in December 2020 it stopped drying the dishes. What was expected to be a reasonably economical repair turned out to be prohibitively expensive because the heating element is apparently part of the motor. Obviously it is no longer a sensible option to purchase expensive products in the hope of obtaining reliability, so it would appear that the best option is to avoid expensive rubbish from Germany, go for cheap rubbish from China and simply replace it when it fails.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHarvey Norman
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2 comments
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MaxC
MaxC
Andres

AndresSydney, NSW

  • Verified customer

disappointed with an oven, poor customer service

published

I bought a steam oven, arrived faulty.
Called CS booked an appointment and 3 time the technician never arrived. Customer service doesn’t seem to care much about it.
I have the faulty product for about 3 months now.
[Name Removed] attended the call

Incentivised ReviewNo
1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Appalling Customer Service

published

Brand new rangehood not working. 8 weeks after first contact with Bosch still getting the run around. Technician came in with a number of excuses ready without proper action. After following up numerous times with Bosch still no resolution . Absolute useless Customer Service, avoid at all costs. Your time and money is better spent elsewhere.

Customer Service
Incentivised ReviewNo
1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances
Belinda L.

Belinda L.Greater Melbourne (Inner), VIC

  • 12 reviews
  • 4 likes

Cannot get dishwasher repaired, even though it is under warranty.

published

Super Silence dishwasher is 1.5 years old. Logged a call with customer service to address error code 24, which continues to appear, despite checking pump cover, cleaning filter multiple times, and draining hose multiple times. It has been a week and I still haven't been advised when a technician can attend. I called them again and was told they are having trouble finding a technician in my area. This is not good enough, what is the point of having a warranty if there is no one to repair it? If there is no resolution within the next week I will take up with consumer affairs. Send a technician or give me a new machine.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances
Beren

BerenGreater Melbourne (Metropolitan), VIC

No communication, faulty oven

published
Product Quality
Customer Service
Incentivised ReviewNo
1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances
Sue

SueSydney, NSW

Bosch dishwasher smp66mxo1a unsatisfactory appliance

published
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOn line
1 comment
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Bosch H.Bosch Home Appliances
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Mano M.

Mano M.

  • 2 reviews

Induction cooktop malfunction second day of purchase

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHarvey Norman
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1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances
Gail Winkworth

Gail WinkworthCanberra Central 2602, ACT

Not good for families

published

Our Bosch WAW28441AU 8kg front load washer is still under warranty so we’re disappointed to be told that the service call today for “clothing sucked into the pump” is not covered by that warranty. Apparently the appliance handbook explains that small items must be washed in bags otherwise they may be sucked into the pump. This renders the Bosch unsuitable for families who every day wash dozens of small items such as socks, baby clothes etc, or as in our case today, a scarf. It is impractical for most families to bag every such item. Our previous washing machines served us for many years without needing service call outs. So far we have required call outs on three occasions since purchasing the machine in 2019.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationThe Good Guys Belconnen
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Would never buy again!

published

I bought both the Bosch washer and dryer and they have caused me problems ever since I purchased. These aren't cheap products and I have had to have technicians out a couple of times to fix. Similar problems that have been fixed before are starting to reappear again. Really disappointed.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances
AMAC

AMACGippsland, VIC

  • 5 reviews
  • 2 likes

Parts delivery

published

Yesterday I ordered spare parts for our microwave. Today they were delivered to us 280kms from Clayton. The despatcher, she was excellent, knew her product and the service excellent.
Thanks Bosch.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationClayton
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1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Slight delay but excellent service provided

published

My initial service date got delayed, however, on the service day the repairer arrived at the designated time and provided excellent service to fixing my washing machine. Myself and my piled up clothes couldn’t be more happier at how well its back in function.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAppliancesOnline
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1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances
Woof

WoofAnywhere

  • 4 reviews
  • 2 likes

Waiting to hear back from Bosch....

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWinning Appliances
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2 comments
Bosch Home Appliances
Bosch H.Bosch Home Appliances
Woof
Woof
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K & T Linehan.

K & T Linehan.South East Queensland, QLD

  • 4 reviews
  • 1 like

Bosch appliance customer service appalling!!!

published

Contacted customer service as per details on the warranty via email and phone requesting a replacement of a light bulb to a newly purchased oven.

An extensive period have lapsed and not one reply correspondence or return phone call from the manufacturer have addressed my concern.

Eventually contacted the retailer who obliged by offering a replacement part from the display stock.

My concern is if I require further assistance for a major problem what awaits? I would think a replacement light bulb would be a simple request in resolving this matter.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHarvey Norman Brisbane.
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1 comment
Bosch Home Appliances
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Unhappy gardener

Unhappy gardenerPerth, WA

  • 2 reviews
  • 1 like

Bosch washing machines just don't last

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Very disappointed with Bosch service and performance.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCame installed with Mirvac new apartment.
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3 comments
Bosch Home Appliances
Bosch H.Bosch Home Appliances
Andrew
Andrew

Email sent.

Andrew
Andrew

After contacting Bosch they reimbursed me for the cost of the parts which was a fairly satisfactory outcome.

Nathan

Nathan

  • 2 reviews

Poor service on a faulty item

published

After 4 weeks waiting and 2 visits of a technician for repair Bosch drier under warranty, the drier problem still exists.
The technician is trying to convince me that everything is fine, but drum still turning with heavy blocking resistance
When asked why this wasn’t happened before the breakdown the technician cannot give me a clear answer?
I specially visited the store and tried the same drier model from the display which drum turning just fine
I have similar Bosch washing machine and all good- drum rotating freely
Bosch have to pay more attention to the problem and fix it properly
Very disappointed

Incentivised ReviewNo
1 comment
Bosch Home Appliances
Bosch H.Bosch Home Appliances
Frustrated

FrustratedSydney, NSW

Very Satisfied

published

The service technician who attended my home in Sydney was very considerate and knowledgeable. He listened carefully to my concerns and was able to quickly resolve the problem. Quality customer service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
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Page 1 of 9

Questions & Answers

chris

chrisasked

Hi! I have requested for reimbursement last Monday and was approved of it.I have send the details but I have not heard anythibg and still no refund given.Can this be check pls.thanks

3 answers
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Chris,
For that enquiry we would need you to call to discuss your personal information.
Please contact us on 1300 369 744 and press option 2.
Regards,
Bosch Home Australia

chris
chris

I did contact but was not given a very good response.I prefer an email to contact for resolution of this reimbursement issue.Thank you!

Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Chris, Thank you for letting us know.In order to protect our customer's privacy, we're unable to discuss your personal information online.If you could email us at socialmedia.au@bshg.com, quoting BSH9771 in the subject line. We’ll investigate further for you. Regards, Bosch Home Australia

vic236

vic236asked

Bosch Super Spark Plug - FR8HDC Anyone fitted them to their Toyota Landcruiser
How did they preform?
What are they so cheap? Are they over stocked?

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Vic236,
Thanks for the question regarding your Bosch super spark plug.
Please call Bosch Automotive on 1300 307 040
Regards, Bosch Home Australia

David JP

David JPasked

Hi, I have a Bosch front loader washing machine, wak24160au.
Today, it would not work, no lights , no movement , dead.
Its only a few years old, and was wondering if there was a fuse, that I could replace.
I took the top cover off, but could not see anything. Any ideas?
Regards
David
[number removed]

2 answers
Biil C
Biil C

Hi David, unfortunately I cannot answer your question as I am not a service technician.

Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi David JP,
Thanks for your question regarding your Bosch WAK24160AU Washing Machine.
It sounds like you may require a service. we'd recommend contacting our aftersales team on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.

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