Expensive. Better results!
At ~$1700 AUD, I was surprised at the cost, but I had asked my wife to do the research, so I said OK. I expect these things to last 20+ years, so OK.
The previous washing machine was OK. It had an annoying user control issue, and had started to leak from the detergent receptacle and rust, we were waiting for it to break. It did all the many standard washes, shirts with slow final spin etc, no complaints, but then we made no comparisons as we only ever use the one washing machine.
This new top of the line washing machine is doing startlingl...y well, cleaning shirts and sheets and pillowslips way better than they have every been cleaned before. This is using the same detergent, the same temperature, and the cycles are about the same length. I'm mystified, it's like magic, how this new machine suddenly cleans so much better.
Purchased in January 2021 for $1,700.00.
Worked pretty well until the seal failed
This washing machine mostly worked well for 5 years at 1 load per day until a small part of the rubber seal broke/tore off and it now leaks water. I used polyurethane sealant to plug the gap where it was torn and at the seal but it couldn't quite seal it. It appears that the drum does not quite sit perpendicular to the door so there's a very small gap at the bottom which is letting out the water.
There were some clothes over the years that it ruined/tore and we couldn't work out why. It's not something we expected would happen with a washin...g machine that was near the top of the range for Bosch at the time that we bought it. The Speed Perfect feature should be on by default because that's what nearly all of our washes are. If you accidentally forget to press it then it'll most likely cost you an additional hour (or more) for that wash cycle if you walk away and don't immediately reset it. I think Bosch has changed that setting in more recent models. Overall, it's done a lot of washing (some 2,000 washes?) so I'd say its been good overall. Would I buy another? Highly likely.
Purchased in June 2015 at The Good Guys for $1,600.00.
Fantastic machine - spins at 1600RPM quietly
We bought this to replace a brand new LG front loader that could not spin on our hung wooden floor without major banging/rattling. This new Bosch washes about the same but on the spin it is brilliant - spins faster (1600RPM) and manages this on our old 1980s wooden floor with minimal noise. Very pleased.
Purchased in September 2020 at Appliances Online for $1,752.00.
- HomeProfessional WAY32891AU
We paid for new but received USED - Avoid at all costs
This product arrived together with a matching dryer Home Professional dryer that does not dry at all.
This machine had wear marks and even water inside the machine - it clearly had been a demonstration model, was second hand, had no user manual, warranty card or information, no packaging.
We don't know how best to use it as it has no information supplied with the machine and neither Bosch nor Appliances Online have picked up the phone once.
Appliances Online offered free installation but told us it was too hard and we had to then pay a plumb...er to install both the washer and dryer. We have contacted Bosch in Australia and Germany SEVEN times and all they do is say someone will contact us. Their only contact is an email which asks our address and model numbers which we supplied to them at the outset.
Purchased in July 2020 at Appliances Online for $2,186.00.
Fantastic, when it works
It is be a great machine with some useful features and modes (towels, down, wool). Very good build quality. And quiet. It takes a large amount of washing. The special delicate settings can only do 2 or 3 kg loads, so that's a bit misleading for a 8 kg machine. The big problem is the electronic display module / control panel. Ours is not working. We have had many Bosch appliances over the years. Normally very hardy things. We moved house and now it doesn't work; can't get the thing to start. Quote to repair is over $600 and parts have to come fo...rm Germany say the agent. It's insured but it's very hard to battle along for such a long time till the claim in approved and they can fix it. A family of six really battling here! A disappointed, loyal customer. Right now I'm eying out rival German brands' 9 kg offerings.
- HomeProfessional WAY32891AU
Works well and very quiet
Very sturdy and heavy machine.
1.5 years of use now. Will update if any issues in future.
Spin cycles are very quiet, which I am happy about.
The automatic detergent and softer dosage system works quite well. It will remember the dosage setting on each wash program, which makes it easy.
So I use
- Auto-soft setting for sports clothes on light detergent and no softener.
- Auto setting for general mix of washing
- Cottons setting for cottons with medium detergent and softener...
Purchased at Appliances Online for $1,670.00.
- HomeProfessional WAY32891AU
Excellent wash results, poor warranty service
We bought this washer on 16 January 2020 to replace a older Fisher and Paykel top loader that had developed a leak. We selected this model Bosch as it had a broad range of automatic stain removal settings (which my wife loved in our Fisher and Paykel and wanted again) and the Bosch brand got excellent customer reviews.
On the good side we are getting really fantastic wash results with clothes noticeably cleaner and brighter, its impressively capable as a washing machine. One the not so good side - the machine is complex to use if you want to...access some of the options and the manual is often less than helpful (for example the delayed start is easy to accidently engage, is not mentioned anywhere in the manual, and it took lots of googling to find out how to turn off). Or the towel setting by default spins at 1400 RPM leaving the towels quite hard and spiky - it tool lots of googling to find that we needed a lower spin speed for towels of 800 RPM, and now we have fluffy towels again. The major concern my wife and I have (and I have put this on the Bosch site as well) is that really Bosch's warranty service is unacceptably slow. We called about a fault on 10 February and the earliest they could send a technician was 24 February. We escalated to Appliances online who said they would contact Bosch and get back to us, this didn't happen either (also very disappointing). So we took matters into our own hand to get it fixed independently, rather than be without a washing machine for 2 weeks. My wife and I were both shocked - for a new appliance you should not have to wait 2 weeks for a service call, especially something used every day like a washing machine. So we have gone from being happy to recommend Bosch washers to friends to saying "they are good machines, but be prepared to get it fixed yourself if there is an issue under warranty.". Not what you would expect from what is supposed to be a leading brand.
Purchased in January 2020 at Appliances Online for $1,649.00.
- HomeProfessional WAY32891AU
Excellent Machine! Very impressive.
Bosch replaced my Series 8 Front Loading Machine (Model: WAW32640AU) with a brand new Bosch HomeProfessional WAY32891AU under warranty. Absolutely great to deal with on a warranty level.
This new unit is fantastic, the clothes come out amazingly clean much the same as the WAW32640AU. The i-DOS does a great job of keeping my detergent costs reasonable while still making sure the clothes are clean. It's extremely quiet, even on a 1600rpm spin.
Not as good as I expected
Yes it washes and does a lot of other functions, however there are some issues for the washing machine that I wouldn't expect. Mold grows on the front rubber seal as water collects there; the capacity is small for what you pay for; the washing time is very long; I do not get a notification when the detergent dosage is low. It was expensive for what I thought was an excellent product, which I believe is over priced.Lately, I have been only using Bosch home products, however for my next product, I will look at some other brand.
We have recently replaced our older Bosch front loader washing machine with the new and improved model. The new machine cleans as well as the older model. Our old machine used to beep loudly when it was finished and continued periodically until you attended to the machine. The new machine now has a much softer sound and not as shrill. The wash cycles also seem to be a lot quieter than previously as I had to check it was still going. The new machine clearly states the cycle it is on and how long is left. Overall I am still enjoying the Bosch models. The customer care I have received from Bosch previously has been outstanding. I have owned Bosch for a few years now and really like their products.
Bought this at Harvey’s 3 years ago, was told it was top of the range so paid good money for it. It seemed to operate well until clothes started coming out smelly. Even in a well ventilated laundry with drawer left open and door rubber wiped dry each time, mound formed on the dispenser drawer and inner case. Lots of calls and inspections followed. Eventually these and the water shutoff valve were replaced as mould kept returning. 8 months later dispenser is emptying onto floor and mould has returned. Either a manufacturing fault or design defect and to date this has caused unending problems. I’m not alone with problems with Bosch washing machines which are giving the brand a bad reputation.
Perfect - Could not be happier with my Bosch front loader
Extremely happy so far with my Bosch front loader. Every washing feature you need with ability to select speed wash option or eco wash option for most wash cycles and select stain removal feature. Find it a bit odd always having to turn the machine on BEFORE loading but like that it weighs the load. Being on our own tank water I love the 8.5kg eco wash load - superb wash using very little water/power. The matching heat pump dryer is turned on after loading so takes a bit of getting used to doing. Find the light in the drum just wonderful to making sure you grab out every item and the drum wash cycle reminder.
Best washing experience of my life
I received this washing machine as a replacement of my previous Bosch, which had some minor problems. It washes everything perfectly - even towels! (once I found the specialised towel setting). It is quiet, water saving (people can get in the shower at the same time while it is on without any problems). Clothes come out without lint, fluff, even renegade tissues seem to be less of a problem when accidentally thrown in with clothes (still a first world problem though). I will only buy Bosch appliances for my house from now on. I have one of thei...r dishwashers (equally brilliant). BUT the best thing about Bosch is their customer service. They are always understanding and stand by their products. You will pay more for them, but it will be well worth it. I only buy the German-made Bosch, as I find they seem to be higher quality again. Bosch is the only company that I've dealt with where I've been happy with the outcome of a complaint.
Bad design – the rinse result is not acceptable.
We bought Bosch WAY32540AU about 2 years ago and initially we felt the washed clothes were not soft compare to our previous front load washing machine ;eventually we realized it didn’t rinse properly and the detergent left inside of clothes. We reduced to the usage of detergent and add 3 extra rinses to improve a bit but still were not satisfied by the rinse result.
By the further investigation , we had found previous washing machine gave a spin between each rinse but Bosch WAY32540AU just drained the rinsed water without spin and the foam ...of detergent sill left inside of the machine – we found it by the last rinse water from drainage pipe. It’s definitely a bad design and you had to be really careful of detergent usage and adding more rinse time, generally speaking , it wastes water, energy and time whatever the machine claims I am not sure how to fix this design problem , upgrade the firmware of the machine? who knows! Even the result is not acceptable but the machine runs smoothly and quietly , so 2 stars.
Bosch Washing machine WAY32840
This machine was good until E23 came up on it. Thought I was buying a top brand washing machine with good after care customer service. Purchased 2/15 took out 4 year extended warranty. Machine came up with E23. Called Bosch told me to phone to customer care centre waited over a week for a service person to look at machine, it is now 10 days and haven't heard back. NO family washing machine for 3 weeks now. I will certainly reconsider other brands before I buy Bosch products again if this is what extended warranty service is like
Questions & Answers
Hi! We purchased our Bosch WAY32891au a year ago, half a year ago a problem with excessive lint started. Tried different circles and loads with no improvements. Also tried cleaning the water supply filter and drain pump but the problem persists.
Hi Alexandra, Thank you for your question. Excessive lint on clothes after washing may also indicate that the water pump filter is clogged. When that happens, the wash and rinse water with all that suspended lint drains too slowly and leaves deposits on wet clothes. Our recommendations is to regularly clean your washer filters before they’re full, Wash garments prone to attracting lint inside out, and Wash high lint clothes on a gentle cycle. If the issue persist please call us on 1300 369 744 (select option 1), we'll be happy to investigate further for you. Kind regards Bosch Home Australia.
Thanks for the reply. Water pump filter is clean. Will try and call by the number you provided
I just bought a bosch washing machine and the hose inlet is impossible to fit between my faucet and the handle is there a smaller aquastop model hose or can i use a standard hose
Hi we just got this machine & not clear on how to just do a 1600rpm spin cycle .... any ideas please ??
Hi Wayne O,
Thanks for the question regarding your Bosch washing machine. We'd like to help, if you contact our after sales care line on 1300 369 744. Be sure to provide your model number & we’ll investigate for you.
Regards, Bosch Home Australia
Get an answer from our members and Bosch Home Appliances representatives
|Category||Front Loading Washing Machines||Front Loading Washing Machines||Front Loading Washing Machines||Front Loading Washing Machines|
|Capacity||9 kg||8 kg||8 kg|
|Household Size||3-4 people||3-4 people||3-4 people|
|Features||Auto Balancing and Door/Lid Lock (Child-proof)|
|Energy Rating||4.5 star(s)||4 star(s)||4 star(s)|
|Water Rating||4.5 star(s)||5 star(s)||5 star(s)|
|Dimensions||848 x 598 x 590 mm||850 x 600 x 590 mm||850 x 600 x 590 mm|
|Max Spin Speed||1,600 rpm||1,600 rpm||1,600 rpm|
|Maximum Noise Level||73 db|
|Country of Manufacture||Germany|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||White|
|Release date||Sept 2012|
|Manual||Download manual||Download manual||Download manual||Download manual||Download manual|
Other Front Loading Washing Machines
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.